This was my first and last experience with Carnival. The first thing I noticed boarding the ship was how the staff did not interact well with the cruisers. The staff was kind and polite, but did not initiate any type of quality customer service. The ship is older and shows all the signs of wear and tear that are expected with an older ship. However, dirty is different than wear and tear. The ...
3 in a row on this particular boat in the last 6 months. I won't get into all of the specifics, but I am a platinum member a few weeks short of being diamond. I also cruise royal caribbean and norwegian.
Here are a few things that happened. A few........I could write a lot more.
1st one - room flooded. Carnival left me in a room where floor was completely wet for two days. The room smelled ...
Sailed for a week on Carnival Glory. New Orleans, Bahamas, and back. 6 cruises under my belt.
First off, the port. Confusion. Julia or the other dock? Stayed at Hilton by the river. Concierge said no problem, walk. Turns out it wad docked at Eratos St. Which is 1 block further south. You drag luggage thru a shopping mall. Julia St cruise port is only for Norwegian I think. oK. Get to Eratos ...
the ship needs sinking! Every cruise I have been on before you enter the restaurant your hands are sanitised -not on the Glory even if you wanted to the self-service sanitisers were empty. Te crew were very unhelpful and didn't know how to smile. The cruise director Cookie was really annoying.
The self service restaurant on the lido deck was always tepid. The desserts was very poor -mostly ...
I have traveled alot and I have never written a review however I felt I should for this trip. First, the interior rooms were tiny. A queen bed with 2 fold down bunks from the ceiling with uncomfortable mattresses. I hit my head on the bunk so many times that my friends started joking about brain damage. One time I hit my head so hard it nearly knocked me out. Tall people should absolutly avoid the ...
The night of 22 January, 2015, the Serenade of the Seas experienced an electrical malfunction and subsequent flooding of 199 cabins. The damage was not repairable in time for our sailing on 24 January. (Later, 119 more cabins were added to the unavailable list.)
What we experienced on January 24, 2015
We faced locked doors when we arrived at the New Orleans RCI terminal for a 7 day cruise on the ...
We have taken 8 cruises out of New Orleans,4 of them on Royal Carribean,we got there a little early,checked our luggage,parked our car.We stopped and talked to a family that were just getting off of the ship,they had sailed the previous week. They told us there had been a rain storm,that had shorted out some wiring,that had started a fire and set off the sprinklers from the front of the ship ,top ...
We planned our trip a year in advance . We wanted to renew our vows for our Anniversary since we eloped our first time. With our 4 kids& us in two rooms with adjoined, We bought new suits and dresses for the kids. My husband bought a tux and I bought a gown... Not just any gown... ThE GOWN. I spent a small fortune on it , but hey.. I wanted to do it right. We arranged in advance all of our gluten ...
You blew it Carnival. You have seriously let down cruisers with your cutbacks and lack of customer service. I DO NOT blame the extremely hard working staff and crew...I blame the management, the CEO, the so called decision makers.
For example:
1. Food - if supposed to be hot, will be served lukewarm to cold. Guaranteed. I did not have ONE hot item either in the dining room, in room service or in ...
This was our 7th Cruise with Royal Caribbean. I have never left a review before as it's just not my thing. First, let me say our previous 6 cruises with RCI have been great. However, I just couldn't let our recent experience on Serenade of the Seas pass without a review. Short and sweet of it..... SERENADE OF THIS SEAS has endless PROBLEMS! We could have overlooked the lack of activities and ...