67 New Orleans American Cruise Lines America Cruise Reviews

We had always wanted to do the Mississippi River, but thought it too expensive. We finally decided to do it as our 50th cruise. We started in New Orleans and ended in St.Louis. Our price included an overnight stay in New Orleans at the ... Read More
We had always wanted to do the Mississippi River, but thought it too expensive. We finally decided to do it as our 50th cruise. We started in New Orleans and ended in St.Louis. Our price included an overnight stay in New Orleans at the Intercontinental Hotel. We and all the other passengers were bused from the hotel to the boat.The boat is only 3 years old, but shows signs of needing a paint job on the exterior. Our cabin was a good size with plenty of drawer space, but not a lot of closet space. The boat was nicely appointed in the dining room and the lounges. The food was mediocre and service was spotty. We did end up eating at one table every night with a terrific server.The ports were interesting and the tours were good. The housekeeping was spotty at best. The large mirror in our cabin was dust covered throughout the whole cruise and you could write your name on the lid of the ice bucket.The onboard entertainment was fine; no complaints.Overall, it was not worth the cost.We won't do another cruise with this line. Read Less
Sail Date September 2019
My wife and I did the three week Complete Mississippi cruise with American Cruise Line on August 3, 2019 and we were greatly disappointed. We spent two nights at the Intercontinental Hotel in New Orleans prior to the cruise which were ... Read More
My wife and I did the three week Complete Mississippi cruise with American Cruise Line on August 3, 2019 and we were greatly disappointed. We spent two nights at the Intercontinental Hotel in New Orleans prior to the cruise which were fine. The reception staff was very helpful and friendly, especially Sarah. When we arrived on the boat, the entranceway and corridors smelled of must and mold. We also found mold and general filth in our room (#216). The bathroom had mold all around the counter, vanity, the shower and the floor was dirty and moldy. When we turned on the faucet, the water leaked through the vanity from a hole in the sink. We notified the head of housekeeping about the issues who said he didn’t know anything about the room being like this. How could he not know? Don’t they check the rooms and make sure they are fully cleaned and prepared for passengers before arrival? As his response was unacceptable, we called the hotel manager, Marcus, who took one look at the room, said the condition was inexcusable and moved us to another one (#417) for the duration of the cruise. When speaking with other passengers, many had similar, if not worse, conditions in their rooms and had also been moved to other rooms. We were lucky the boat wasn’t full as it’s hard to imagine what would have been if the boat had been full. The disgusting smell in the hallways on all decks remained throughout the cruise. There were cobwebs in the various lounges, carpets were faded, walls needed painting and the whole boat was dated. For a three year old boat, it was not well maintained at all. They were totally disorganized and unsure of what to do in a given situation. The hotel manager, Marcus, and the assistant manager, Dylan, were professional and hardworking and knew what needed to be done. The servers were, for the most part, good. They were respectful and courteous but some were young and inexperienced. The housekeeping staff assigned to our room was horrible. We had to tell her to vacuum, replace toilet paper, toiletries, towels and even change the sheets. When she finally changed the sheets after ten days, she did not change the pillow cases so we had to tell her that needed to be done as well. She was genuinely surprised when we asked her to do these things. She really didn’t know that they needed to be done. The food was pretty good for the first 12 days but then we got a new captain, the chef and some of the more experienced servers left to prepare for a cruise on a new boat. The food became mediocre and repetitive and more inexperienced servers arrived. Why should the passengers who paid a lot of money for this cruise have to settle for mediocrity because they were launching a new boat in the middle of our cruise? I was on a lounger on the upper deck when I was woken up by paint fumes. They were painting the outside railings on the decks using oil based paint. It was the fumes that were making me nauseous. The fumes from the paint were also coming inside the boat whenever anyone opened an outside door. They didn’t seem to care how it would affect their passengers. I complained to the hotel manager. He assured me that there would be no more painting on the boat while their passengers were on board. Why isn’t that type of maintenance done while the boat isn’t in use? The next day the painting resumed but he said he specifically told them not to paint and then it finally came to an end. The cruise director, Courtney, was incompetent. She didn’t have a clue as to what the duties of her job entailed and did not connect or involve herself with her passengers. While Dylan, Marcus and other managers made the rounds of tables during meals, Courtney was nowhere to be seen. The only time we saw her was right before the entertainment when she read the next day’s itinerary which was left in everyone’s room. She was more excited to inform us how many times she had to change her shirt that day because of the heat. She neglected to provide us with important information such as whether a destination would be closed on that day. This happened much too often and we found out from the tour guides on the way there. While she was not responsible for organizing the itinerary for the cruise, it was her responsibility to make sure she had all of the pertinent information. She could have called and made special arrangements, to work something out, but she didn’t make any attempt to do anything in these situations. Why didn’t American Cruise organize their cruise to coordinate that we would be in the respective ports on days they were open? It’s not like this is the first time they have done this itinerary at this time of year. The gift shop was closed on Sunday when we visited St Jude’s Children’s Hospital which we found out on the way there, a small port that was a ghost town with two small open museums and no people on the streets was a total waste of a day and port, the Trail of Tears tour had exhibits in the visitor’s center of Native American artwork but the guide told us as we were approaching the center that it was closed on Tuesdays (it was Tuesday). There was another excursion that day and we would have done that if we had known this information. The exhibits were the reason we chose this excursion. These were just a few examples. The cruise director actually joined us on that excursion and said she didn’t know it was closed. It was her responsibility to know and she wasn’t doing her job. The shore excursions were okay or wasteful. Most were simply bus tours with photo stops. Getting on the buses was done in a very disorganized manner and wasted a lot of time. The passengers should have known should have been given the bus assignment when the itinerary is given to us each night instead of waiting on a line for someone to tell us which bus as we are going on the excursions. The guides did not know how many people were supposed to be on their buses nor did they know when, or if, someone was missing. They could easily been given this information. They also know that many of their passengers have mobility issues, so how do they not arrange to use buses that have handicap accessibility? We waited almost an hour on one excursion when we were missing one person, only to find out that person changed to the other bus. It seemed the other tour guide informed our guide about this but she forgot about this important fact. At least 15-25%, if not more, of the passengers had some kind of mobility/health issues and seemed satisfied with these inactive excursions. More active passengers were bored and there was no balance in the activities, or anything else for that matter As a result, it took much too long for passengers to get on and off the buses which caused many delays. Even the use of shuttle buses to go into towns was done in a disorganized manner. In Memphis, we walked into town on our own and saw people were still waiting for the shuttle when we came back about an hour later. You couldn’t be sure where or when the shuttles would arrive. The shuttle driver in Natchez was the driver in a few towns with us and was excellent as was the one in Fort Madison. The entertainment was good for the most part but performers were confined to end by 9:30 (very early) and everything closed down for the night. The entire cruise (excursions and on board activities, even the times for entertainment, etc.) were designed for people with issues. I am 69 years old, my wife is 66 and we felt we were too young for this cruise. We agree with a review where the passenger described the cruise as a “floating nursing home”. They pride themselves on their motto “small ship cruising done perfectly”. They better take another look at what they are selling, and how. They are disorganized, activities are poorly planned, the ship is badly maintained and some of the housekeeping staff and our cruise director need to be retrained in the responsibilities of their jobs. They need to step up their game before they can use the words “small ship cruising done perfectly”. Until they do, we will continue to use the cruise companies we have used before that truly know what the slogan means and follow through. Research thoroughly before you decide to cruise with them and check those reviews. As compensation, corporate offered me a 30% discount on a future cruise. I responded by telling them that there is nothing they could do that would entice me to take another cruise with them. Read Less
Sail Date August 2019
I chose it because of the decor depicted in the brochure and the itinerary. The decor of the ship was nothing like was depicted in their advertisements. We sailed during an impending tropical storm which they ignored and the cruise up the ... Read More
I chose it because of the decor depicted in the brochure and the itinerary. The decor of the ship was nothing like was depicted in their advertisements. We sailed during an impending tropical storm which they ignored and the cruise up the lower Mississippi river got worse. We repeatedly questioned the cruise direction inquiring about our destination considering the weather. We essentially were ignored. The decor of the rooms is average. The upper floors leaked terribly. two of our three ports were closed. The port at Baton Rouge was at flood stage and the entire city was shut down pending the coming flood. Once again we tried to get answers with no results. When then decided to disembark and catch a flight home. All the crew were first timers and inexperienced. The food was average for a cruise. The entertainment areas were small. There was one ice machine for the 100 or so passengers, The captain was relieved of duty apparently because his lack of communication with the passengers. I contacted the corporate office and their flippant response was we didn't know of any storm or problems with the America. This cruise is falsely advertised and way to expensive for what is offered. The crew is very young and inexperienced. It felt like we were on training vessel. The main office has yet to refund me any money. They offered a 1000 cruise credit which to me was an insult. If you book with this company you will regret it! Never Again! Read Less
Sail Date July 2019
We initially had chosen the cruise from New Orleans to Memphis on the new Harmony. We had already booked our flights as part of a 5 week trip when we were informed that the ship would not be ready in time. We basically had no choice but ... Read More
We initially had chosen the cruise from New Orleans to Memphis on the new Harmony. We had already booked our flights as part of a 5 week trip when we were informed that the ship would not be ready in time. We basically had no choice but take this shorter cruise. I was disappointed with the quality of the cabin, no fridge, no bathrobe for when you want to sit on the balcony and the bed was too soft! Due to the high water level of the Mississipi we only stopped in Baton Rouge and were bussed to the various plantation houses. Some of the local guides were not up to scratch. Some of the wait staff were very inexperienced and were struggling, definitely more training is needed. Most of the entertainment was good but not being American we felt the last show, Andrew Sisters impersonation, was a bit too patriotic. This cruise line is geared for the American market. Read Less
Sail Date July 2019
We choose this cruise along with another couple because we wanted to sail the Mississippi River. The cost was about $11,000 per couple for the AAM Room Category and for the price, we expected a first class experience. The boat, food and ... Read More
We choose this cruise along with another couple because we wanted to sail the Mississippi River. The cost was about $11,000 per couple for the AAM Room Category and for the price, we expected a first class experience. The boat, food and most tours were a big disappointment. To start, according to the ACL brochure, the AAM category room is advertised as 326 sq. ft.. Having 20 lifetime cruises under my belt, I immediately knew this was incorrect.So I measured the room, #519, including the balcony and came up with 260 sq. ft. The other couples room, #513, advertised as the same AAM category was 240 sq.ft. This may seem like a minor complaint to some, but when you pay a premium price for a larger room you should not be deceived. There was mold behind the bathroom faucet and outside the shower area. The paint on the balcony floor was peeling and we looked at the same spider webs for 7 days on the table, outside chairs and railing. One day the maid knocked 3 quick times and just barged in for the evening turn down service. Well I just got out of the shower, so that encounter didn't go well. The boat holds 185 guests which is nice. The four travelers in our group are in the mid 60's. When we first boarded the boat, we experienced a culture shock. The average age of the other travelers had to be 75 - 80 years old. A lot of canes and few wheelchairs. So my advise to future travelers is be aware of the age group that cruise ACL. Food choices were few and not top shelf. The college age servers in the dining room are excellent. They were one of the few positives on this trip. No bar to purchase drinks. You have to wait for meals, cocktail hour and entertainment to get a drink, or bring your own!!!! I think for $11,000 a couple, there be a bar set up all day. The day of just cruising the river was boring as hell. Thank God it didn't rain. The entertainment was mediocre at best. We could not wait to disembark. Read Less
Sail Date June 2019
My wife and I were on your Jazz and Blues Themed Cruise (May 11 - 18, 2019) on the America that went from New Orleans to Memphis. Unfortunately, this lower Mississippi River cruise was anything but the music-themed cruise that had been ... Read More
My wife and I were on your Jazz and Blues Themed Cruise (May 11 - 18, 2019) on the America that went from New Orleans to Memphis. Unfortunately, this lower Mississippi River cruise was anything but the music-themed cruise that had been marketed. Here is a description of what this cruise was supposed to be from the ACL website: “Delight in the sounds of Jazz and Blues that fill the air as we cruise the Mississippi River and pay tribute to the musicians and the regions that helped influence American music. On this theme cruise, enjoy special onboard performances, guided shore excursions to influential destinations, and exclusive behind-the-scenes tours. Learn about the importance of New Orleans to the birth of Jazz and how Memphis played an instrumental role in the foundation and popularity of Rock n’ roll.” The following is a review of how each major point was handled on our cruise. Special Onboard Performances The performers on this cruise barely played music that even fell into the jazz and blues genres. The bands at embarkation and on the last night played in a style akin to Muzak. Nothing about their performances was "special" and they were a poor representation of the musical stylings of both New Orleans and Memphis. Dan Knowles is a great banjo player and performer. However, Dan Knowles doesn't play jazz or blues. Dan plays old-timey, traditional American folk music. Steve and Joanne were great resources to have on this trip. Their discussions about the River and the towns along it were extremely informative and helpful as we visited each port. While Joanne is a wonderful pianist, their performances of American Standards and Broadway show tunes barely touched jazz and blues. Guided Shore Excursions to Influential Destinations There were none. This omission was especially egregious in New Orleans and Memphis, two cities that have numerous excursion opportunities that highlight jazz and blues. Fortunately, my wife and I created our own music excursion in Memphis. We Ubered from the ship to Sun Studio for a tour. We then took the free Sun Studio shuttle to the Rock 'n Soul Museum for a tour. We followed that up with a short, leisurely walk to Beale Street where we saw live blues and soul music for free. None of the activities on our made-up music excursion were recommended or even mentioned in the ACL Things-to-do-in-Memphis preview sheet. Exclusive Behind-The-Scenes Tours There were none. In a previous email to ACL, I asked what differentiated this jazz and blues cruise from other lower Mississippi River cruises. The ACL answer was a vague reference to onboard entertainment. As I've explained above, American Cruise Lines missed the mark on that one completely. This cruise advertised one thing and delivered another. We contacted American Cruise Lines (Hotel Director; Executive Sales Director; Marketing Director) about our disappointing experience. It took a second email to receive a canned response. More disappointment for a luxury $11K, supposedly jazz and blues themed music cruise. Despite the lack of anticipated jazz and blues onboard entertainment and related excursions, the staff was great and the food was excellent. With the right improvements, we would still consider American Cruise Lines for a future river cruise. Read Less
Sail Date May 2019
Even though the weather the beginning of March was not optimum, we enjoyed this cruise. Unusual cold front and towns we visited had temperatures only in low to mid 50's. Certainly not American cruise lines fault. A little rain and ... Read More
Even though the weather the beginning of March was not optimum, we enjoyed this cruise. Unusual cold front and towns we visited had temperatures only in low to mid 50's. Certainly not American cruise lines fault. A little rain and overcast. But it was a sightseeing cruise not a beach one. Weather didn't cancel anything (except a little too chilly to sit on balcony). Pre-cruise night was spent on ship instead of hotel. It was Mardi Gras time in New Orleans. Hotel didn't want to put ships passengers up. We got an extra day on ship with meals and entertainment. Food was good. Variety on menu adequate. It was suggested we preorder lunch and dinner at breakfast. We never did this. Always had room service breakfast. Never a problem for us at lunch or dinner not preordering. Wait staff was excellent as were everyone else who worked on the ship. Top rate. Can't praise them high enough. Cabin was a nice size as was the bathroom. It was clean. Only problem was the balcony, there were a few balconies with drains (if I knew i would have requested one). Because of all the rain a few days before the cruise, the balcony had at least an inch of water on it. Maintenance came twice to sweep it out. But as I stated previously, it was a little too cold to sit out on the balcony anyway. Entertainment was good. Beer, wine, soft drinks included with lunch and dinner. Open bar and cocktail hour with appetizers at 5:30 p.m. in lounge before diner. Open bar again at 8:00 p.m. before entertainment in lounge that continued till about 10:00 p.m. Then everyone (including us) went with last drink in hand to cabins. You weren't chased out of lounge. Could have stayed there. People just didn't. As for the age group of the passengers. We are both retired in our 70's, mobil without use of cane or walker. I would say the majority of the passengers were like us. Our dinner table was comprised of six people. Youngest was 63. Oldest was 83. Other four 70ish. So passengers were seniors, but a dancing bunch (had bands with dancing two nights) who also wanted to enjoy themselves and not sit home and vegetate. The few with walkers (I think I saw two wheelchairs) were at the cocktail hours and entertainment. There were very interesting lectures about the civil war and the Mississippi River. Art classes, card games. A small fitness room. Ellipticals, bikes, other exercise equipment. It was lacking a treadmill. On the review I gave to the cruise line, i told them my one complaint was no treadmill. one was needed. Actually it is my only complaint. Read Less
Sail Date March 2019
We got to New Orleans the day before our trip. Two members of our party spent the day at the WWII museum, which they thoroughly enjoyed. The rest of us took the trolley to shop at the French market and enjoy beignets. We were picked up ... Read More
We got to New Orleans the day before our trip. Two members of our party spent the day at the WWII museum, which they thoroughly enjoyed. The rest of us took the trolley to shop at the French market and enjoy beignets. We were picked up at the hotel by the cruise company. Our bags were loaded for us onto the bus. We rode to the ship, where we embarked for snacks at 11:00. Our bags were transferred to our room for us during the welcome aboard! The ship was beautiful, clean, and roomy. The food was FANTASTIC!! There was always a seafood, two different meats, and vegan option for each meal. Meal service was smooth with beautiful table settings. The excursions were interesting and informational about our history. We visited various plantations, and historic towns. The onboard activities featured a river laureate, jazz music, and a sweet and funny comedian. The crew met our every want and need with a smile. It was a spectacular time. We are making plans to travel with America Cruise Line again on a different river. Read Less
Sail Date November 2018
Small ship cruise up the Mississippi River on the "America." This ship has a capacity of about 175 passengers, but it wasn't full so there was only about 150 guests. My single cabin was very spacious. It contained a desk ... Read More
Small ship cruise up the Mississippi River on the "America." This ship has a capacity of about 175 passengers, but it wasn't full so there was only about 150 guests. My single cabin was very spacious. It contained a desk with 6 ample drawers, a short bureau with 3 large drawers and a TV on top, a twin bed, a small bedside table, a desk chair, and a swivel chair. The bathroom was adequate and efficient with 2 drawers next to the sink, though the shower stall was a little cramped. Grab bars in the bathroom and shower were nicely placed. Marine toilet was fine. Balcony had a table and 2 chairs. Everything was very well cleaned and maintained. The food was very, very good. Many meals were excellent, a couple were marginal, but overall we were not disappointed. The dining room was open seating -- you could sit anywhere and with whoever you want at all meals. You sat with various strangers and became friendly traveling companions and then friends. The dining room served breakfast (7:30am to 9:00am), lunch (12:30pm) and dinner (6:30pm). Breakfast could be anything you wanted to order (no buffet). They served a limited menu at lunch and dinner; basically 4 selections with a choice of meat (beef or pork or lamb), chicken, fish, and a vegetarian dish. If you didn't like anything on the menu, you could ask for a hamburger or a sandwich. They were very accommodating. Appetizers were either soup or a salad (and these were always excellent!). You usually got a choice of 2 delicious desserts, and there was always ice cream. You did have to pre-select your lunch and dinner choices in the morning at breakfast so the chef would know how many of what item to prepare. (I always forgot my selections so took a picture of the selection card with my smartphone to review later!) Shore excursions were hit or miss. So much depended on the tour guide. Some guides were good, others not so good. This was a 3-week cruise so we stopped at about 20 cities. There were days that we had 2 excursions, and days that we only had one, depending on the schedule. Overall, the tours were worthwhile. I would have liked spending more time in each port city, but that's the nature of any cruise -- you only get a taste of what you are visiting, and then you are on your way to the next stop. The majority of excursions are included in the price of the cruise. There were some that you had to pay extra for. Evening entertainment was limited, but extremely talented. They brought in singers or musicians every night to entertain us for an hour or so. Remember, this is a small ship so don't expect Broadway or Las Vegas productions! It was simple but fun. I highly recommend American Cruise Lines. This was my 3rd cruise with them. Read Less
Sail Date August 2018
American Cruise Line Complaint List 1. Four of us took this cruise line for the Mississippi River Cruise. Upon arrival in my room, the bathroom draws were dirty with long dark hairs and tissues that contained makeup residue. I asked ... Read More
American Cruise Line Complaint List 1. Four of us took this cruise line for the Mississippi River Cruise. Upon arrival in my room, the bathroom draws were dirty with long dark hairs and tissues that contained makeup residue. I asked for it to be cleaned. The second day my room was not cleaned when I returned to port. The bathroom had not been touched and used bath towels were still on the floor. I asked the Cruise Manager to have it cleaned and he said he did not have anyone because the cleaning staff is finished at 2PM. This was 3:30 PM. I asked how often the bedding is changed and was told only when necessary. The balcony was filthy with bird droppings, and soot on the chairs and table and spider webs on the railings. It took three days before it was cleaned. There were no outside privacy barriers in place between suites. They attached the canvas barriers on day 5. 2. On the second day the toilet overflowed and water surged into the room. They had to wetvac and use dehumidifiers to contain and control it. When asked what happened we were told “this happens often.” We had to stay out of our rooms for the whole day. 3. Our Travel agent had requested, and was told that a Mah Jongg set would be on board for us. The Mah Jongg set was not on board as promised. The Cruise Director did not seem to have any idea of a request for it. She said she would order it the next day. Two days later we received the Chinese version, which we are not able to play. After several attempts to have someone order the American version (there were several excuses as to why they could not get it) it arrived on Thursday afternoon the second last day of the cruise. 4. The interior décor of the ship was extremely dated and furnishings, fabrics, and accessories were the cheapest quality available. It had the appearance of assisted living facilities from 25 to 30 years ago. Most furniture was very uncomfortable to sit and relax in. 5. The food was terrible. Other guests at the table complained as well. It was tasteless, heavily salted, and lacked a nice presentation. Nothing like the pictures or statements in the brochure. The wine was of the cheapest quality available. The brochure states that premium wines are available if asked for. The Cruise Manager said they did not have any on board. When asked if we would be able to have a better wine selection he said he would see if he could purchase some in port. I had to give him some names since he was not familiar with better quality wines. Several of us, as well as other guests, had problems with hand and feet swelling due to the enormous amount of salt placed in the food. The wait for food was exceptionally long at most meals. 6. The state of the dining room was deplorable. Chairs were dirty with several food spots/stains all over each chair, the chairs were frayed and worn, wood parts were scratched and unstained. The windows were dirty, cobwebs were in all the corners and utensils were not clean. When asked why the flatware was dirty we were told that the dishwasher breaks often and they have to wash by hand (this is a health issue). When we requested ice, they said the ice machine breaks down from time to time. Some of us requested Arnold Palmers with lunch and when they came they looked like lemonade. When we asked to put more ice tea in the drinks they said they were out of ice tea. When 1/2 & 1/2 or cream was requested for coffee they were unable to supply it most of the time. They ran out of it several times and explained they would have to get some at the next port. This is unacceptable to run out of staple items that should be part of their pantry. 7. The wait help is inexperienced, untrained, and unable to provide proper dining room service. The other help lacks appropriate training as well. No one seems to communicate with each other and that affects the quality of the cruise. 8. The dining room apparently had no dress code as people came in unshaven, hair uncombed, in jogging shorts, dirty tees and some wore revealing clothes. 9. In order to appease our protests, by the way which were justified, we were given a private tour of a mansion and we learned that were labeled “the four pests,” to put it mildly. 10. The Atchafalaya Bayou tour was awful. We were told we would be in pontoon boats and when we arrived the boats were metal flatboats with plastic roofs and sides were a hard plastic. The air circulation was extremely poor and it was 93 degrees outside. The metal seats were filthy and we used our hands to wipe the smoot off. There were dead insects all over the boat. The tour was boring and uneventful with an awful lunch that followed. 11. The last night of the trip one of us got violently ill with stomach cramps and uncontrollable diarrhea, probably from the unclean utensils. They had no access to medical care which, by the way is a liability while traveling. I had to take her to the Tulane University ER at 5:30 AM. I had to get a cab and haul two suitcases out to the cab as well. No one offered to help. 12. At 8:15AM I called the tour director to tell her that I would be getting a cab to make the 8:30 AM New Orleans Tour with transport to the airport. She said they were about to leave. I asked her to call the bus and ask them to wait since I would be there shortly. She said the bus won’t answer their phone and suggested that I just go to the airport and wait for my flight which was at 2:50 PM. I could not believe her disinterest and cold, and uncaring manner. 13. They put early breakfast out in the two lounges at 6:30 AM for what they called “early risers.” The supplied coffees, teas, and muffins. You ended up making the large coffee pot yourself because they never arrived at 6:30 AM and of course there was no cream, only milk. The display of muffins was so sparse, usually 5 to 6, that if you did not get there on time you were out of luck. 14. On our return trip at the airport we meet fellow passengers who volunteered experiences of the cruise. Major criticisms were: the terrible food and wines; the inexperienced and untrained help; the dated décor of the ship and rooms; as well as mediocre shore excursions. The main complaint was the price of the trip and what was received in return. All said they would not recommend this trip to others. 15. This was the worst and most unprofessional travel experience my friends and I have ever encountered! On their web site they state “The gracious hospitality and personalized service of the American Cruise Lines staff is what we are known for, as is the exquisite cuisine prepared each day by our master chefs. On board and ashore, we work with our guests to accommodate specific interests, tastes, and needs.” Our motto is Small Ship Cruising Done Perfectly. ® This is FALSE ADVERTISING and far from the truth. We contacted the company for compensation and they put us off and never returned our calls. They are unprofessional disinterested in their clientele. They take your money and don't care about providing a an appropriate experience. Be cautious with this cruise line.! Read Less
Sail Date August 2018
I just got back a few days ago from a cruise on the America. I was on the four night Highlights of the Mississippi, which is a round trip out of New Orleans to Baton Rouge. I will do this in sections: I’m a solo traveler, not a ... Read More
I just got back a few days ago from a cruise on the America. I was on the four night Highlights of the Mississippi, which is a round trip out of New Orleans to Baton Rouge. I will do this in sections: I’m a solo traveler, not a foodie, who was looking to this trip to simply relax. Not really into excursions and certainly not a foodie. I have the taste buds of 12 year old. The room: I had a single balcony. Compared to rooms on standard cruises, it was a palace. It was larger than a standard stateroom. For those who share my coffee addiction, the room had a Keurig to make your own coffee in. The walls are thin though, so if you are the “early to bed” type, bring some decent ear plugs. For those of you used to regular cruises, the bathroom will be a pleasant surprise. It was a decent sized and had a real shower with a glass door. I had read how unreliable the wi-fi was, but had good luck with it except for one morning. The boat: It was nice, and plenty of comfortable places to relax. With only around 180 people on the boat, no place was ever crowded and if you wanted solitude you could find it. There were 2 lounges which the staff did an excellent job of keeping stocked. Coffee, soda, juices and snacks (Sun Chips, peanut butter crackers, breakfast bars, that type of thing), and an ice machine. The ship had laundry facilities – 2 washers, 2 dryers, Tide pods and dryer sheets. Exercise room. 2 bikes and 2 elliptical machines, plus 2 other machines for weight training. The food: This was the only negative for me, and there isn’t much to do about it. There is only one choice on the ship, and that is to eat in the dining room. I did miss being able to choose just having a quick lunch at the buffet or the deli on a regular cruise. When you eat on the boat, you are making a commitment to typically 60-90 minutes as you have an appetizer, entrée and dessert to get through. Each evening dinner was at 6:30 p.m. and at 5:30 you could get drinks and snacks in one of the lounges. At dinner, there was a bottle of white wine and a bottle of red wine on the table. You can bring whatever alcohol you like on board. They don’t have any place to purchase drinks. The food itself was OK (I’m not a foodie). You typically had 2 choices for the appetizer, 4 for the entrée (one being Vegan), and 2 choices for dessert. The wait staff worked hard. You could get room service breakfast, and I never did that so can’t speak to it. Usually an hour before breakfast in the dining room, they put out muffins and juice in the lounges, so that ‘s what I ate. I only did breakfast in the dining room once. I was very concerned about the dress code, and some people did dress up for dinner in the dining room, but not everyone. Where what makes you happy. The hotel before the cruise: I stayed at the Intercontinental in New Orleans. Very nice hotel and a great experience. When I checked in I was given a packet with my cruise information. I could get into my room right away, and there was even a fruit plate, a bottle of water and a piece of chocolate waiting for me. Not sure why as no one else seemed to get this (maybe left from the previous guest Read Less
Sail Date July 2018
For years I have wanted to do a small ship cruise in the USA. We embarked in New Orleans and disembarked in Memphis. The ship is small 185 passengers but this allows people to get to know each other. The cabins are much larger than on ... Read More
For years I have wanted to do a small ship cruise in the USA. We embarked in New Orleans and disembarked in Memphis. The ship is small 185 passengers but this allows people to get to know each other. The cabins are much larger than on ocean cruises and very nicely appointed. Dining is everyone at one time which is nice. It starts at 7:30 am for breakfast, 12:30pm for lunch and 6:30 for dinner. The food is outstanding with "different" and better recipes than the ocean cruise lines. Entertainment is a little lacking but understandable. Service was excellent. The ship is manned by mostly college aged people. They did an outstanding job and I was impressed. I do not believe I would do any part of the Mississippi river again but I think the Snake River would be interesting. The Mississippi lacked scenery for one thing and the river is mostly commercial traffic. The shore excursions provided at no cost by the ship were very interesting. Read Less
Sail Date June 2018
Everything about this cruise was first class from the embarkation to the disembarkation. The Cabins are spacious for river ships and the staff is well trained and friendly. The daily cocktail hour (with premium liquors) is a good time to ... Read More
Everything about this cruise was first class from the embarkation to the disembarkation. The Cabins are spacious for river ships and the staff is well trained and friendly. The daily cocktail hour (with premium liquors) is a good time to meet the other passengers and relax after an interesting day. The included excursions are informative and fun. The entertainment is varied and good. I was especially impressed with number of areas on the ship for relaxation, entertainment, early coffee, playing games or just conversing -- both inside and out. I would recommend this trip to anyone interested in the history of the south -- especially the Civil War period. The only thing to take into consideration is the age of the passengers. I am 75 and think I was average or below the age of most of the guests. That may be a factor for some, but people who still want to travel at that age are interesting and vibrant even if they do not move as well as they once did. Read Less
Sail Date June 2018
As experienced cruisers from down under, 2 European river cruises and many ocean cruises, we thought we would give the Mississippi a try. The price was high but having cruised 6 star with Silversea and Seabourn we expected a similar ... Read More
As experienced cruisers from down under, 2 European river cruises and many ocean cruises, we thought we would give the Mississippi a try. The price was high but having cruised 6 star with Silversea and Seabourn we expected a similar experience. WRONG! We had complimentary night at the InterContinental in New Orleans before the cruise and when we went down to breakfast with the other passengers we were given some insight into what was to come. Many of the passengers were on walkers or canes. The loading of the buses to travel to the boat took 45 minutes - really haven't the cruise line done this before?? We got onboard to find our cabin on the 4th. deck was adequate but when we stepped out onto our balcony we found the dividing partition was missing and we shared a balcony with the next door neighbour, ( who were nice), but not what we expected. The dining room was open seating which meant we got to meet many other passengers, nearly all from the US, l many older than our 71 years, but interesting to speak with. The food was not up to cruise ship standard and certainly not up to the 6 star price we paid. The service staff were pleasant and tried to please. The lecturers were interesting and were well informed. The included excursions were OK with the Vicksburg day being a highlight to us as non US citizens. We would not cruise with ACL again but the company will probably continue to prosper as they have a captive audience of Americans who wont travel out of their country and don't realise how bad value their cruises are. Read Less
Sail Date June 2018
I have always wanted to travel up the River in a paddlewheeler, and my DH and I decided to take a trip up the Mississippi River, for an 8 day cruise. We selected the "Round Trip" from New Orleans, and went up as far as Vicksburg. ... Read More
I have always wanted to travel up the River in a paddlewheeler, and my DH and I decided to take a trip up the Mississippi River, for an 8 day cruise. We selected the "Round Trip" from New Orleans, and went up as far as Vicksburg. He had previously done this cruise, many years ago, so he said all good things about it. It was a lot of fun, cabin was spacious, lots of room, king size bed, with balcony; bathroom was nice, with ADA compliant features. Shower had good water pressure. We were only a short walk to either one of different lounges, plus 1 floor above dining room. All very convenient and never got lost. This ship had 5 decks. Staff was exceptional, and always willing to help, and the Captain invited groups to tour the pilot house, where he explained what happens, while steering up/down the river. He was very informative, and we learned a lot. Dining room was always nice, clean, pretty linens/napkins, and our waiter, Jonathan, was OH SO GREAT!!! and AWESOME!!! and HELPFUL, friendly, and saw to anything that was needed, during the meal. He was also knowledgeable about foods and aimed to please. Entertainment nightly, was the flavor of New Orleans jazz and blues; All entertainers we saw were very professional, and they put on great shows for us, lasting about 1 hour 30 mins. Had good variety of onshore excursions to pick from, mostly plantations and a battlefield, in Vicksburg. Plantations on this trip were Oak Alley, Rosedown Plantation, and Houmas House, with couple of city tours, too. Only "negative" was the Vicksburg bus tour, through the battlefields, tended to be a bit drawn out, (long time to sit on bus), with narrator being a bit long winded. Most of tours were built-in to price of cruise, but had a few extra ones, that had an additional charge. Embarking and disembarking was a cinch -- so easy, with no waiting in lines!!! This is definitely the main reason why small ships are best. No MEGA SHIPS for us!! Read Less
Sail Date June 2018
My husband wants to see all 50 states, so we added on LA and MS. The history was fascinating, great historian on board and on tours. Most beautiful plantation of all was Houmas House. Being a gardener, I was quite enchanted with all the ... Read More
My husband wants to see all 50 states, so we added on LA and MS. The history was fascinating, great historian on board and on tours. Most beautiful plantation of all was Houmas House. Being a gardener, I was quite enchanted with all the flowers, trees, statuary (and very unusual and quirky statues) swan pond, fountains, and the house was gorgeous as well. Oak Alley Plantation was beautiful as well, and on our swamp tour we saw some gators, one up close, and even had one of the flying fish land on our boat, a most unusual happening we are told! New Orleans was delightful. Loved the Cathedral and French Quarter, Cafe Monde has great beignets and chicory coffee. The food onboard was top drawer, amazing chef. I particularly loved the soups. I would highly recommend this tour. Also, my husband uses a cane and walks slowly, and he never felt like he had to hurry on this cruise to catch up. Read Less
Sail Date June 2018
My 80 yr. old mother had always wanted to take a paddle wheel boat down the Mississippi and see all the southern Plantations. We had never, ever been on a vacation together so I thought this would be the perfect gift for her, and it was. ... Read More
My 80 yr. old mother had always wanted to take a paddle wheel boat down the Mississippi and see all the southern Plantations. We had never, ever been on a vacation together so I thought this would be the perfect gift for her, and it was. From the hotel stay the night before (The Intercontinental in New Orleans) to the Old Southern Plantations we visited all along the way, we had just the best time. The ship is smaller than ocean going vessels and we found that we really loved that. It was easy to make friends fast and by the end of the cruise you felt that you had an extended family. I personally had about 6 of the staff that I wanted to adopt. Just so enjoyable and fun! The crew was simply amazing and the food was to die for (and I mean delicious beyond words!). Absolutely the best food I've ever had...not just on any other cruise...just ever! All meats and produce are fresh and locally sourced. And you can request "anything" and the chef will make it for you. Anytime we needed anything, the crew was quick to provide it. For this trip we would have liked a bit more on board entertainment and we found that for some of the excursions there was a hic up on the buses running on time but those were minor to our overall enjoyment. Everyone worked very hard to make your time extra special. There was just that personal touch about everything. I would most definitely take a small boat cruise again. Read Less
Sail Date May 2018
We wanted a ‘celebratory’ glass of wine on our arrival, but no, bar is locked down until 5:30. REALLY! Food was served like you would expect in a nursing home. Luke warm because it was dished up so early. Second morning it took ... Read More
We wanted a ‘celebratory’ glass of wine on our arrival, but no, bar is locked down until 5:30. REALLY! Food was served like you would expect in a nursing home. Luke warm because it was dished up so early. Second morning it took 45 minutes for 2 fried eggs. Ridiculous! Wait staff was generally very nice but under trained. Worst staff were the supervisors. Some were most rude. We considered leaving the ship early, but as there are 6 of us, we decided we would make the best of it. We travel extensively and never, never have we had such a dreadful trip. I would strongly recommend you avoid this cruise line at all cost. If they offered to give me a suite at no cost, I would not accept. This is only a small amount of our complaints, and there were many other complaints heard from others passengers. Entertainment—The worst ever. Finally, at the end of the week we had Judy, fabulous! Jazz Band, great! Read Less
Sail Date May 2018
I find it hard to believe that the performance of this company rates any more than one star. The service is poor purely because virtually all the staff have been with the company for either a few days or at best a few weeks. Alcohol is ... Read More
I find it hard to believe that the performance of this company rates any more than one star. The service is poor purely because virtually all the staff have been with the company for either a few days or at best a few weeks. Alcohol is included but victims, sorry I meant guests are only allowed a drink during brief windows of opportunity. The food is worse than I had at school and having said that I went to the same school as Oliver Twist. All of this looks great when compared to the in house entertainment. Quite simply until the last couple of nights it was non existent. The husband and wife team were not appropriate for such a highly priced cruise. Many guests felt as we did although some were prepared to overlook all of the above because we stopped at some nice places. My advice would be do go up the Mississippi and do visit New Orleans but until American Cruise line improve dramatically avoid them. Read Less
Sail Date May 2018
There are pros and cons to cruising on the America, a new ship in the American Cruise Line company. My cruise was seven nights. I have cruised on four different lines over the years. The pros are simple. New ship, new furniture, ... Read More
There are pros and cons to cruising on the America, a new ship in the American Cruise Line company. My cruise was seven nights. I have cruised on four different lines over the years. The pros are simple. New ship, new furniture, reasonable spacious rooms, balconies, friendly staff (Lacey and Jennifer were good cruise directors), outstanding lecturer (Bill), wonderful flexible singer (Laura), smooth ride, and good Internet most of the time. The shore excursions were ok but not great. The negatives: 1. Price was way too high; buy when you can get an early bird discount or do not buy at all. 2. Food was mediocre except on lobster night. Although breakfast was ok, the other meals involved a choice of only four items with no always-available items (such as a sandwich or burger). Often the main course was dry or tasteless. Covering it with a sauce did not do much. Salads were not cold; soup was sometimes watery. One night the "angus" burger was less than half the diameter of the bun. a chicken pot pie was a biscuit floating in white sauce. 3. Food service was uneven. Most or all waiters were college students or interns. The majority were fine, but a few were dingbats. One morning I had to give the following order THREE times: "Coffee, orange juice, Eggbeaters, wheat toast, bacon." Even then, when the food arrived, I received white bread, not wheat toast. I asked for wheat toast. Minutes later, an order of wheat bread, untoasted, appeared. I gave up. 4. Meal times changed. This was very annoying. 5. Transfer from hotel to bus was ridiculous. One porter for 360 bags for two ships. The cruise directors and bus drivers helped out, but it still took WAY too long. Haven't they ever done this before? 6. To sign up for SOME tours, you had to stand in a hallway and wait to write your name on sheets posted on the wall. Remember grade school? And the ladies at the head of the line always needed to have a committee meeting while others waited. All tours should be on ONE piece of paper. On balance, I would not go again, but I would not fault someone who did. At least now you know what to expect. Yes, as other reviews point out, the crowd is VERY senior. Read Less
Sail Date March 2018
We chose this trip as it focused on Civil War and traveled with two other couples. The ship was a wonderful paddle wheel replica on the Mississippi River. The crew was fantastic, always smiling. The food was fantastic and included lots ... Read More
We chose this trip as it focused on Civil War and traveled with two other couples. The ship was a wonderful paddle wheel replica on the Mississippi River. The crew was fantastic, always smiling. The food was fantastic and included lots of local recipes as well as a general menu, lots of choices. The entertainment and lectures were very informative and given by experts. The off boat tours were interesting especially at Vicksburg. The tour director was well organized; everyone was on and off the boat, on and off the buses, in and out of the tour sites in a very orderly fashion. They thought of everything from bottled water to golf carts for those who needed some assistance. Most of the passengers were retirees of varying physical abilities and the crew was able to handle everyone in a dignified, non-obtrusive manner. All the crew was well trained, from cleaning the rooms to serving the meals. Would definitely recommend. Read Less
Sail Date March 2018
We chose American Cruise Lines for the second time to continue to see America from our great rivers. This lower Mississippi River cruise had outstanding entertainment and lectures on board. We looked forward each night after dinner to ... Read More
We chose American Cruise Lines for the second time to continue to see America from our great rivers. This lower Mississippi River cruise had outstanding entertainment and lectures on board. We looked forward each night after dinner to being entertained by some very talented people. Each port visited was a mini history lesson on that part of the river and the people who founded it. The dining was first class with the many food choices enhancing our experience by representing the area of the country we were touring, starting with a pre board dinner at Antoine's in New Orleans. The entire crew made it possible for even those with limitations to enjoy shore tours.They were extremely helpful not to mention cheerful, at all times. A most pleasant week. The best part was visiting with others who had come from all over this amazing nation. That was almost a tour within a tour. Read Less
Sail Date December 2017
We took this cruise in order to get away from the histle and bustle of the real world. Everthing was very enjoyable. We even discovered that Rachel the port lecturer will be on the New England Islands cruise we are taking this coming ... Read More
We took this cruise in order to get away from the histle and bustle of the real world. Everthing was very enjoyable. We even discovered that Rachel the port lecturer will be on the New England Islands cruise we are taking this coming summer. The food and dining woom service was outstanding. One thing we enjoyed was that there is one dining room so everybody dines at the same time. There is no assigned seating so one gets to meed a variety of people. The ship was kept in an immaculate condition. The crew was constantly cleaning, polishing, etc. to keep the ship in immaculate condtion. People have commented that the price of the cruise aooears to be high but we have found that the old saying "you get what you pay for" is certainly true in this case. Great food, complimentary soda, beer and wine all day, open bar cockatil party every afternoon before dinner with hors d'ouvres -- what more could one ask for!! Read Less
Sail Date December 2017
This is an unfavorable review of our recent cruise on the Mississippi River. I decided to write it when I received a letter from the president of the company, Mr. Charles A. Robertson, "acknowledging" my comments with a ... Read More
This is an unfavorable review of our recent cruise on the Mississippi River. I decided to write it when I received a letter from the president of the company, Mr. Charles A. Robertson, "acknowledging" my comments with a "form" letter which stated he was so "pleased to hear how much I enjoyed my cruise aboard the America and especially enjoyed reading my comments...." I did NOT enjoy my cruise with American Cruise Lines, Inc. ship "America". The rooms are sparsely furnished with cheap furniture; the food was unremarkable; the entertainment (with the exception of the Victory Belles) was mediocre, at best. I expected much more for the price of this cruise. Let’s talk about the food. As mentioned, it was unremarkable except to say some of it was not edible, i.e. the “crab bread pudding” was so dry they actually removed it from the menu on subsequent nights. The selections were minimal and not appealing to a discriminating palate. The portions were very small and no seconds or additions were offered. On one occasion, I asked for a substitution and was denied! Denied! Let’s talk about the entertainment. The duo who performed some nights is a sweet couple and they do have some talent, but this was not the caliber of entertainment I expected for the price of this cruise! We didn’t even stay for most of the entertainment because it was so sub-standard for cruising. As stated above, the Victory Belles were outstanding! I have decided to copy this letter to Trip Advisor and Expedia. Not because I want to hurt their company, but because the President failed to acknowledge my actual comments in his January 24 letter. If I were not already booked on their Pacific Northwest trip, I would not be traveling with their company again, but, trust me, it will be the last time I cruise with American Cruise Lines, Inc. I do not recommend this company to my FB friends and family. Read Less
Sail Date December 2017
My friends and I wanted a short-duration cruise with everything included. The America is a wonderful ship and small enough to really enjoy seeing some of the same people at different meals and excursions. The accommodations were excellent; ... Read More
My friends and I wanted a short-duration cruise with everything included. The America is a wonderful ship and small enough to really enjoy seeing some of the same people at different meals and excursions. The accommodations were excellent; each of the four of us had single cabins across from each other. We had balconies, but the scenery along the lower Mississippi isn't exactly "picturesque." The food was excellent at all the meals and happy hours...so plan on gaining some weight! Soft drinks, coffee, juices and snacks were available all the time in one of the lounges. Beer, wine and mixed drinks were available with meals and at happy hour everyday and we're included in thenprice of th cruise. Part of the cruise package included a night at a nice hotel in New Orleans the night before the cruise. "The more adventurous" could have enjoyed getting to see parts of the city. The excursions (which were included) were very interesting and the tour guides were excellent. The ladies I was with weren't really able to do the amount of walking required to walk up the berms along the lower Mississippi River as well as to walk to Oak Alley Plantation. There were golf carts available for part of the distance to the plantations, but the climb up the berm was still a problem. The plantations themselves required a lot of walking as well, but they were all well worth the time and effort to see! There was a bus tour of Baton Rouge, but there wasn't enough time (45 minute) to really see the Louisiana Museum to do it justice. After the cruise, we did add a bus tour of New Orleans since we had time before our flight home. The price was reasonable and included transportation back to the airport. We did stop and go through one of the unique above -ground cemeteries on the tour. The entertainment was really wonderful and everyone seemed to enjoy the entertainers. Overall, it was an excellent trip and I would take another American Cruise Lines cruise again! Read Less
Sail Date November 2017
America Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.0 4.3
Entertainment 4.0 4.0
Public Rooms 4.0 4.4
Fitness Recreation 1.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 4.1
Enrichment 5.0 4.1
Service 4.0 4.4
Value For Money 4.0 3.8

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