Sail Date: November 2011
This was a bargain opportunity trip, that was booked with no prior preference for doing another TranAtlantic. Saw the deal- booked it. :) This was cruise #72, and 4th TranAtlantic. This itinerery is not my preference, but my husband ... Read More
This was a bargain opportunity trip, that was booked with no prior preference for doing another TranAtlantic. Saw the deal- booked it. :) This was cruise #72, and 4th TranAtlantic. This itinerery is not my preference, but my husband prefers it. We spent 4 days prior in Rome, which is always a wonderful touring city. We took a CC arranged bus transfer, since my husband has some mobility issues which worked out excellent. In the past I have taken the cheap train. Embarkment was with a short wait and very organized. I had a large on board credit- that I was able to use, by getting the "My Time" dining on the ship. IF you want this at booking, you have to prepay the tips. This feature is not as well run as other lines. We were "tracked" into a time, at the same table for the most part. It certainly is not "freestyle. They keep you with the same wait staff, and hence the continued policy of individual tipping. It doesn't work well, in my opinion. But, food was good and survice was excellent, despite the appearance of being short staffed and looking overworked, which is another issue, I was conflicted about. I went to only a few shows, which were all good. We are Diamond, and with this status pretty ordinary- it was always over crowded at the events. In my opinion, it should be only open to those members and not extra "guests" that is sometimes complained about. The booking agent, included a very nice cocktail party and dinner for two, which we used in Chops. The wasted food, due to the too large portions, should be addressed perhaps? The ports were good and I toured independently in each. Livorno, I had a rental car, which I did require dock assistance getting back to the ship. :) The port area is NOT well marked. In Toulon, I went with a CC organized tour, which was excellent. In Barcelona- taking the city bus was superior to the ship bus. It dropped off right at the Christopher Columbus statue for half the price. :) The Hop on Hop off bus gives a great overview, which I've done before. I have never made the Azores due to weather/route cancellations. I have two more TranAtlantics booked next year- maybe. :) The 8 sea days, had me pretty bored, but the cruise overall certainly was very enjoyable anyway. The value of this sailing was excellent, but I would not have considered it, if it had not been. Disembarkment also went very smoothly. I had no problem getting a cab and making my 11:15am flight. Read Less
3 Helpful Votes
Sail Date: November 2017
This was our first experience of Royal Caribbean but sadly, very likely to be our last. Embarkation and disembarkation went quite quickly and smoothly but that is about it for the positives. We did not choose or cabin as it was part of a ... Read More
This was our first experience of Royal Caribbean but sadly, very likely to be our last. Embarkation and disembarkation went quite quickly and smoothly but that is about it for the positives. We did not choose or cabin as it was part of a package deal but found it to be one of the smallest inside cabins we have ever had, very cramped. It was not very clean and obviously had not been hovered in a while as various items found on floor and in draws (hairgrips, buttons etc). The lack of complimentary toiletries was appalling, not even a shower cap ! Our bedding was not changed at all and turndown service was almost non existent. The food overall was poor and lukewarm and service in the main dining room slow. We felt a general lack of enthusiasm and disinterest from most of the staff. We booked two shore excursions on board, The Kennedy Space centre experience was very good from start to finish, but the New York Hop on/Hop off bus trip was terrible with nobody about to ensure safety or transport back to the ship. Might as well have saved money and booked it on line privately. Not much going on in the way of activities for a transatlantic cruise with several days at sea and sadly the entertainment (apart from the Ice show) was very poor. If I did a transatlantic again (this was my second) it would not be with Royal Caribbean on this ship. Read Less
6 Helpful Votes
Sail Date: November 2017
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to ... Read More
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to concentrate on people who were returning customers rather then new. Formal nights were a joke, you got dressed up to walk into the dining room for your evening meal which you had done the night before. no captain, no entertainment, nothing special at all. did not bother after the 1st one. If you Smoke you are normally allowed to smoke in casino. Not on this ship on formal days all day, weather was bad so could not go up on deck and had to use cigar room which had such poor extractors and stunk, In the casino ashtray was a floor standing one which staff emptied out the ashtrays from the slot machines into and never got emptied all day. Everyone i spoke to and me included had charges for services not used added to bills. AFter 8 days at sea managed to get 3 hours in Boston. Management of Immigration was a joke we should have been first a 6.30 with people on excursions ( instead approx 1500 in gue, emigration delayed .with people queuing for 3 or more hours, will not go on but all i will say is i saw people crying with boredom, This cruise turned into a prison sentence. so will i use again never twice crew members maimed to music on the bridge on the promenade and that was about as lively as it got. Read Less
2 Helpful Votes
Sail Date: November 2016
Having a home in England and a winter home in Florida we always cruise both both ways, in November and April. Usually the cruise lines try to make this repositioning cruise special but from the moment we boarded it had the feeling of a ... Read More
Having a home in England and a winter home in Florida we always cruise both both ways, in November and April. Usually the cruise lines try to make this repositioning cruise special but from the moment we boarded it had the feeling of a ferry. Food in the self-service and main dining room was of the cheapest quality so much so that one night after two inedible dishes I ordered eggs & chips. Formal night, soy meatballs as a main item!! The promenade resembled an eastern market every day. The staff must have a pep talk everyday being told to sell, sell, sell. Internet rates at $27.99 for 24 hours with streaming that did not work, no provision to just spend 10 minutes to check emails. When booking, it was arranged that we disembark at Port Canaveral rather than Miami. On board we were told that there was no provision to take our luggage to the customs hall and we would have to carry it ourselves as they "Don't have the finances " to utilise the dock stevedores. After a call to the RCCL head office, this was resolved but for over a week we were wondering how 2 disabled pensioners would transport 9 pieces of luggage to the dock. This, coupled with the other problems, made this a very disappointing trip. Two couples are returning with us in April and I suggested that I book 3 staterooms on the ship to get the best rates but have decided to return and now booked with another cruise line. Read Less
6 Helpful Votes
Sail Date: November 2016
Being an experienced cruiser with many different cruise lines, and as Diamond Club members of Royal Caribbean, my wife and I looked forward to this transatlantic journey for the ship, the food, the entertainment and for the stop in ... Read More
Being an experienced cruiser with many different cruise lines, and as Diamond Club members of Royal Caribbean, my wife and I looked forward to this transatlantic journey for the ship, the food, the entertainment and for the stop in Boston, one of the few ports we hadn't been to. We were horribly dissappointed on all counts! Anything involving guest relations was terribly mismanaged, with lack of knowledge and no professionalism, and any attempt to meet with the Guest Relations manager was refused! (6 of us booked the cruise and registered to dine together....it required 3 hours in line to correct the mistake of seating each of us at a different tables..... spa facilities were refused....took 2 hours in line for them to be reinstated but robes were unavailable....they were promissed within 3 days but then guest relations claimed they didn't have enough because former passengers had stolen them...) Food at lunch was the same every day and dinner was totally unspectacular. Entertainment was worse than poor. Movies on board were geared to young children. Activities were pathetic. But these were not the most upsetting things about this cruise ! As I said...for us the highlight of the cruise was to be Boston, but Royal Caribbean arranged for passengers who bought excursions from them to go through immigration first. For the rest of us with foreign passports there was a 5 hour wait in line with the only ship personnel available to us , the accountant of the ship and some trainees, and the discovery when we finally got to the head of the line that we had been given the wrong declaration forms ( which we had asked for days preceding the Boston port day....but had been refused!!) I must add that the captain and senior crew of the ship were nowhere to be found....not that day or any day of the entire 13 day cruise!!! We are foreign nationals who have never faced any form of discrimination but this is not only discrimination it is also bribery! If we had bought an excursion they would have arranged to get us off the ship but since we didn't they will punished us and arranged for it to be too late to see any of Boston!?!?!? The written apology on the captain's behalf the following day and the two free drinks doesn't begin to be compensation for missing a port!!! It is an insult !!!! Read Less
4 Helpful Votes
Sail Date: November 2013
We took our first t/a on this same ship two years ago and got totally hooked on transatlantics, this trip was our fourth t/a in two years. R/C must have had all the in training officers put on this ship, it was really unorganized. The ... Read More
We took our first t/a on this same ship two years ago and got totally hooked on transatlantics, this trip was our fourth t/a in two years. R/C must have had all the in training officers put on this ship, it was really unorganized. The activities were led by people that had Just been informed that they were doing it or had not been told at all. The entire ship was hot in all the public areas so sitting in other than your cabin or outside was very uncomfortable. I get cold if the temp drops below 70 so it wasn't me, the men wearing suits were taking their jackets off after making an appearance. The ship lost satelite tv for 10 days so we watched the same reruns of recorded tv over and over again! The thing that bothered me the most was that they never bothered to tell us any news except we were diverting to try to get below a storm. I went on the internet after a couple of days rocking and rolling to find out that we were in the middle of tropical storm Melissa. If we wanted to know if the world wass still out there we had to telephone relatives or get on the internet both of which are expensive. I normally love R/C but this was a bad one.   Read Less
1 Helpful Vote
Sail Date: November 2018
Oh, Mr Porter, what shall I do? I wanted to go to Boston and New York and they've taken me on to the Canary Isles....OK, it doesn't rhyme or fit the tune, but it sums up what happened to us on our first experience of cruising. ... Read More
Oh, Mr Porter, what shall I do? I wanted to go to Boston and New York and they've taken me on to the Canary Isles....OK, it doesn't rhyme or fit the tune, but it sums up what happened to us on our first experience of cruising. My wife and I decided two years ago to blow our savings on a cruise down the Eastern Seabord of the USA. Royal Caribbean International were advertising a 13 night cruise leaving from Southampton in early November, calling at Boston, New York, Port Canaveral and Miami - all places we had never visited, but would very much like to see. We took a deep breath and booked, then waited as the months crawled by, getting excited at the prospect of the Big Adventure ahead. Two weeks before departure, I went in to hospital and we had to miss the sailing. Insurance paid for most of the financial loss, so when an identical cruise was advertised last February, we decided to tempt fate and book up again. This time we were both fit and well as the day of departure arrived. Unfortunately, as it turned out, the ship wasn't in quite such great shape. Newspapers carried the story of a catastrophic failure of one of the stabilsers which caused hull damage and resulted in the cruise before ours being curtailed for emergency repairs. Then came the storm warnings. Late on the Friday before Monday's sailing our travel agents contacted us to say that because of adverse weather conditions in the Atlantic, the ship would not be calling into Boston, New York or Port Canaveral, but instead would spend time in Belgium and French ports before taking a southerly route to Miami. With someone else booked to move into our house the next day to dog-sit, and goodness knows how much already spent on return air-travel, overnight stays and car-hire, we felt we had no choice but to continue with the cruise, even though we had zero interest in spending time in Bruges or LeHavre. (No offence, Belgium and France, but we have visited you lots of times before.) Our disappointment was utter, and there was little excitement left when we went on board The Navigator for our first cruising experience. Things appeared to look up when, just before sailing, the Captain came on the Tannoy to say that - reponding again to weather changes - we would now be sailing direct to the Canary Isles, then crossing the Atlantic to the Bahamas for a day's water sports and sunbathing on a tropical island before going to Port Canaveral. (Back on the list). Nine happy days at sea allowed us to work up an appetite for the day of snorkling and coral reef exploration we were promised on Coco Cay, the RCI's private island paradise in the Bahamas. Crossing the Bay of Biscay was pretty choppy as the broken stabiliser was still not working, but the seas soon calmed down to a light swell. The crew were magnificent, the onboard entertainment excellent, and because so many people had cancelled at the last minute, we virtually had a waiter each. Life on board was relaxing and fun-packed, and our spirits rose. Sure, we had missed meeting our old friends in New York, and we never got to see Boston, but the sun was shining, the southern breezes were balmy, and there was that delicious day of water sports in the Bahamas to look forward to. The Day arrived, and the whole ship's complement lined up to disembark, larded in sun cream and already dressed in swimming gear. Announcement over the Tannoy: "Because of the swell, tenders are not prepared to put out from the island. We will not now be spending the day on Coco Cay but will divert to Freeport for a few hours on Grand Bahama." More dashed hopes. More cancelled excursions. But still, there was a guided tour of the Everglades at Port Canaveral to look forward to tomorrow, wasn't there? Well, no, actually, becuase later that day, after a rather uninteresting few hours on the quayside at Freeport, we had the message that all guided tours booked for the next day were off because of "immigration difficulties." So far, of the four excursions we had booked, none had or would now take place. As a last ditch effort to have some fun somewhere, we booked a shuttle ride to Magic Kingdom. Been there before, and it costs an arm and a leg, but, hey, we're on holiday. The ship docked in Port Canaveral. The shuttle bus made it to the Magic Kingdom. We had five hours in the park - just time for two rides and a ten-minute show - then back to the ship. Or so we thought. The coach broke down on the way back. We waited forty minutes in a gas station for a replacement bus, and ended up back at the ship seconds before it sailed, missing half of our last meal on board because we were so late back, and having to wear the same clothes we had worn for a sweaty day in the seething Disney park. Short of actually sinking mid-Atlantic, it is difficult to see how anything else could have gone wrong on this voyage. We have never cruised before - is our experience typical? Read Less
Sail Date: April 2017
This was a very crowded cruise and not much was done to make it feel less so. The spaces on the ship were not fully used. Even though it was in the 50's and windy the evening movies were still at the outside pool deck. Why not move ... Read More
This was a very crowded cruise and not much was done to make it feel less so. The spaces on the ship were not fully used. Even though it was in the 50's and windy the evening movies were still at the outside pool deck. Why not move them to the conference center area? While it was generally cold outside on the sea days the theater area could have been more fully used for entertainment. The speakers that were scheduled had limited, if any, audio visual support. The theater didn't work for these events. Entertainment was marginal. The only bright spot were the comedians, especially Kivi. The performance put on by the crew felt like forced labor, don't they work hard enough already. These were also a safety nightmare. The shows were so crowded by people looking for entertainment that all access points were blocked with people sitting on the steps. How a medical emergency would have been handled is hard to imagine. Also there was only seating for several hundred people on a ship carrying approximately 3400 people. Note; these Transatlantic cruise generally carry a high senior passenger headcount! Food was OK, much Indian cuisine. The dinning room on multiple occasions described meals that were not delivered as such. One of my table companions finally asked why he didn't get what was described, but there really was no answer. The waiter has no control on this, Our dinning room waiter was very good and professional, but aside from him I felt like I was on a training cruise, maybe I was. As an emerald member of Royal Caribbean I certainly was disappointed on the level of service. Oh I also was without water in my cabin for several hours on evening. This ship is old and tired and it shows! Read Less
2 Helpful Votes
Sail Date: April 2017
Food and service were average with a few over cooked deserts and the same old fayre. The curries in the Windjammer were generally very good and authentic. Entertainment was the worst we've ever seen. RC are now resorting to using ... Read More
Food and service were average with a few over cooked deserts and the same old fayre. The curries in the Windjammer were generally very good and authentic. Entertainment was the worst we've ever seen. RC are now resorting to using their non professional staff to provide some of the evening entertainment. The ships professional performer shows lacked impact and the singers had poor vocal ability. The headliner acts were nothing special apart from the juggler who was amazing and extremely funny. The Queen tribute band were awful and relied on their visual likeness rather than any musical ability. The ship is tired and the sofa in our cabin was very worn and full of dust. My mattress had a massive dent which made sleeping impossible. This should have been picked up by the stateroom attendant rather than me after a terrible nights sleep. Maybe it's time to stop being loyal to Royal! Read Less
1 Helpful Vote
Sail Date: April 2017
Birthday cruise turned out to be a big disappointment. A 14 night cruise started great but deteriorated throughout the journey. Small signs encountered along the way indicated something was wrong. - many typos and wrong scheduling in ... Read More
Birthday cruise turned out to be a big disappointment. A 14 night cruise started great but deteriorated throughout the journey. Small signs encountered along the way indicated something was wrong. - many typos and wrong scheduling in the cruise compass created communication confusion for guests and staff - ran out of chicken and turkey sausages on the first day - poor planning or tactic to try and use up pork approaching sell by date? we don't eat pork so no protein choice at breakfasts. What was worse the head chef was adamant there was chicken sausage on board and after coming to our table every night to check our breakfast was fine and then making calls whilst we tried to dine made things embarrassing worse. - salmon was not fresh and blanched and by last few days had turned green Chlorine levels were very high, eyes watered and swim clothing saturated with chlorine. Main issue was having a burst of sulphur dioxide gas coming through the shower drainage system. The shower had been blocked and no doubt chemicals thrown in to sort but unfortunately these were n't washed down and didn't realise at the time that poisonous odours were seeping into the cabin which explained the very poor sleeping and acid under the skin feeling. This ruined the last few days including my birthday. Read Less
Sail Date: December 2016
Sailing to MIami for my recently widowed friend to meet her son who lives in USA. So disappointed with the entertainment. I would like to know why we were crammed into and standing up for quizzes in the piano bar when this activity is ... Read More
Sailing to MIami for my recently widowed friend to meet her son who lives in USA. So disappointed with the entertainment. I would like to know why we were crammed into and standing up for quizzes in the piano bar when this activity is so popular, when the Star bar was empty and loads of seating. There was line dancing which was so popular it was full, but this was only offered once or twice, same with the Kareoke which was nightly at 9.45pm for 45 minutes but so popular again crammed, and poor, in house, Kareoke with not enough content why don't they afford ''Virtual DJ'' which you can purchase very cheap online. The ice show which I had seen before on another ship with fantastic costumes, was so disappointing almost hip hop in jeans and tee shirts I was disgusted having raved about it previously. The comedian on stage one night even commented ''oh someone in the audience laughed''. The only night it was great was when the Beatles tribute played but that was only once why didn't they use them somewhere else like the Star lounge as well. I could go on, but like Royal Caribbean I cant be bothered!!!!!! Read Less
2 Helpful Votes
Sail Date: November 2016
The disembarkation in Boston for non American guests was a fiasco, eventually got off the ship at 2.30 to return by 4.30. Needed more announcemnets. lots of passengers very disappointed as they had not been to Boston before. The ship ... Read More
The disembarkation in Boston for non American guests was a fiasco, eventually got off the ship at 2.30 to return by 4.30. Needed more announcemnets. lots of passengers very disappointed as they had not been to Boston before. The ship seemed to be rather dirty, all the soft furnishings (seating in public areas) needed a good clean. The linen and towels very thin. The food in the Windjammer was boring and mundane, even breakfast cereals tasted stale and choice poor. Reminded of school dinners, not enough seating and consequently got very crowded. The staff in the MDR were really excellent, very good service from all the staff. The food was presented well but cut backs over the years is showing with not as much choice in MDR. The service and food in the speciality restaurants was good with good service. Sabor was especially good, the guacamole made at the table was excellent Staff in bars were all friendly, choice of drinks was good although with the dollar exchange a bit expensive for non Americans. Read Less
3 Helpful Votes
Sail Date: November 2016
We have previously undertaken this same trip on Independence of the Seas and found it to be relaxing and enjoyable. On this occasion it was less so due to: Ship - Was showing it's age and public areas had insufficient seating for ... Read More
We have previously undertaken this same trip on Independence of the Seas and found it to be relaxing and enjoyable. On this occasion it was less so due to: Ship - Was showing it's age and public areas had insufficient seating for the many guests who could not go out on deck due to the November Atlantic crossing weather. Cabin - 8690 deluxe balcony cabin on the stern. Dining - Food was average in both the Windjammer and Main Dining Room. Public areas have been reduced by the introduction of Speciality restaurants and Diamond Class lounge. Staff are continually attempting to sell Dining and Beverage Packages. Entertainment and Activities - The Enrichment series of lectures was of very limited interest to the majority of guests and as such poorly attended. Headliner acts were generally enjoyable but the three Production Shows lacked imagination and quality of vocal and dancing performances compared to other ships. Service - Was generally good apart from the excessive internet charges Port and Shore Excursions - Due to an inefficient American Immigration process in Boston mainly caused by RCI all passengers queued for up to three hours . We were allocated to attend at 11.50 but it was after 2pm before we were processed and as we had to be back on board by 4.30pm there was insufficient time to visit the City Centre or anywhere other than the immediate port area which had nothing of interest. RCI gave all guests an insulting 'one drink' voucher as compensation. Read Less
Sail Date: November 2016
I've been cruising (mostly solo) for 7 years now but this was my first time on RCI. Sadly on reaching our first US port after a week at sea, there was an ABSOLUTELY HORRENDOUS immigration process which resulted in me and many other ... Read More
I've been cruising (mostly solo) for 7 years now but this was my first time on RCI. Sadly on reaching our first US port after a week at sea, there was an ABSOLUTELY HORRENDOUS immigration process which resulted in me and many other non-US passengers only being processed around 3 p.m.! Queues snaked for hours. People missed their tours and lost money. Midway they stopped making announcements and no one knew what was going on. It was utter confusion!!! RCI blamed the US Customs . Customs blamed the ship. And I never got to see Boston! By the time I was processed it was about a hour before sailing so there was no point in getting off the ship. For our inconvenience we got a drink voucher. I'm not quite sure how this was supposed to make up for me missing a whole port stop (through no fault of my own) and though I took this up with the Reception desk no one seemed to care. I was determined not to let it spoil what, up till then, had been a good cruise. A few days later however I noticed a foul odour along my corridor and seeping into my room. To make an oh-too-long-story short, despite reporting it twice, it took hours of me standing at the reception desk complaining and repeated trips by maintenance and finally reception personnel for them to get someone agree this was a problem! The absolutely galling part of this was that I had to then convince them they needed to find another room for me to sleep in! Even when it was agreed that there was an odour no one was empowered to actually do a darn thing about it! As a passenger paying the 100% single supplement they expected to sleep in a room that smelt like the inside of a sewage treatment plant! Crazy! The NOTS had great restaurants, good food and attentive wait staff. Despite the many sea days there was no shortage of entertainment and each day the ship organised a lunch for the large group of solo travellers (those who hadn't already met through the Cruise Critic roll call) which was great. But needless to say after such poor treatment I am reluctant to ever give my money to RCI again. From time to time I've had an issue on a cruise but never once did the cruise line delay or fail to address it once brought to their attention. In both instances RCI was almost indifferent to my complaints. I think I'll stick to the other cruise lines who seem to know how to empower their staff to resolve problems and ensure a good overall experience. Read Less
Sail Date: November 2016
Ports of call were of interest,but immigration was a disaster and officers totally absent. No TV working entertainment poor and irregular . The captain was boring and his information lacklustre..e.g. Told us about the whales after ... Read More
Ports of call were of interest,but immigration was a disaster and officers totally absent. No TV working entertainment poor and irregular . The captain was boring and his information lacklustre..e.g. Told us about the whales after the event. No effort to repair tv service excuse was difficult to get signal..if so ask other ships how they do it ! The crew seemed tired and were disinterested.There was no attempt to enforce dress code..so why bother having it ? Ai the first port of call..Boston the immigration officers were late and had no it equipment.there seems to have been no liaison with crew,and officers hid and were not seen.some people missed tours. The entertainment was of a poor standard.a couple of acts were passable but only had a couple of performances..the ship was transatlantic..where did they go ? I wouldn't travel on that ship again.RC are concentrating on their Stella ships and the rest Are just left to their own devices. Read Less
Sail Date: November 2016
A friend of mine was taking the cruise, suggested I take it also, and several people on previous cruises suggested I give RCCL a try. Dinner service and my room stewart were good, but lunch service was a disaster. The food on the whole ... Read More
A friend of mine was taking the cruise, suggested I take it also, and several people on previous cruises suggested I give RCCL a try. Dinner service and my room stewart were good, but lunch service was a disaster. The food on the whole was pretty boring. There was very little to do on board, Each time a movie I was interested in was playing it was out by the pool, too cool, to be comfortable there. There were not any good educational lectures. Every activity on the ship was a sales pitch of some kind. Entertainment was mediocre with the exception of three shows, a talented female pianist and singer, an excellent violinist, and a Beatles review band. The ships officers were not friendly, unlike other cruise lines I have taken. I doubt I will give RCCL another chance especially at the high price I pay as a solo cruiser. Read Less
2 Helpful Votes
Sail Date: November 2016
We chose this transatlantic cruise to visit Boston, New York and Florida. The cruise was redeployed. We have never done this type of cruise before, unfortunately the entertainment is based on a summer cruise. A lot of the entertainment and ... Read More
We chose this transatlantic cruise to visit Boston, New York and Florida. The cruise was redeployed. We have never done this type of cruise before, unfortunately the entertainment is based on a summer cruise. A lot of the entertainment and activities were based on deck in the open air, which in November was not the ideal place. There was very little variation inside the ship. Evening entertainment, we expected better quality of acts. In some instances, in the main theatre, audiences walked out during performances. The artists in the bars were far better. First port of call was Boston. We didn't clear customs until 3pm by which time it was too late to visit this city. Unfortunately we were ill for much of the cruise and so where the majority of passengers and crew. We had problems with our cabin for 3 days. After several days of trying to correct the noise, maintenance finally dismantled the wardrobe and rebuilt it, leaving a very strong smell of glue in the cabin. Good point. Food was good and staff were very attentive. Has anyone had a similar experience like this. Would recommend a visit to Kennedy Space Centre in Cape Canaveral. Read Less
Sail Date: November 2012
I am a Platinum member of RCCL's Crown and Anchor Society, and this was our second Transatlantic. In the past we were quite satisfied with the hospitality given to passenger on the Royal Caribbean ships we have sailed on. This trip ... Read More
I am a Platinum member of RCCL's Crown and Anchor Society, and this was our second Transatlantic. In the past we were quite satisfied with the hospitality given to passenger on the Royal Caribbean ships we have sailed on. This trip left a lot to be desired. I read the review that another passenger left on our cruise, and I find he was quite accurate. He spent a lot of time on the food, and I concur. The food was mediocre, at best, and I was really surprised, when it was announced two days out, that the ship had run out of raw eggs. This was the day after we were in Nassau. I would think, they should have restocked when they were in port. Not only were Eggs sold out, but they ran out of bananas and Berries on day 10. The other reviewer mentioned a shrimp soup. I also was surprised by this when I ordered it, and saw the lack of shrimp. We had a surf and turf night, and a lobster night. The Surf part of Surf and turf was 1/2 of a small lobster tail. It also was served in shell, and was hard to retrieve the meat, which was overcooked. The cooks could also learn something about seasoning. There were a number of passengers from Louisiana on board, since the ship was slated to terminate in New Orleans. Several times on the lunch menu Jambalaya was featured. I was sitting in the restaurant with a couple from New Orleans. I told them not to expect much, and that's what they got. No heat at all! One of the problems we encountered was the state of the room. To be frank, it was dirty, and showed signs of extreme wear. This ship needs a renovation badly. the room was a little larger than many of the balcony staterooms, and on the hump, which is about the best you can get, and not have a suite. so I was disappointed when we saw cigarette burns on the carpet, and had lumpy mattresses. Shortly after boarding, we sent out some our clothes for cleaning. The clothes were delivered the next day. About halfway through they offered a special deal. Laundry was done for $25 all you can get. Unfortunately it took two days instead of one. To top that off, they lost our laundry. Our cabin steward had to bring three bags of unmarked laundry, and helped us find it. Which brings me to entertainment. Many of our table mates had sailed on the Navigator before. They commented on the shows which were pedestrian at best. In some cases they had seen the same shows two or three times. the cruise director made the point in one of his pre show comments, that he had been in the same show in 2003. Ten years is a long time to have the same show. Now I know why the shows seemed dated. I also have criticism with the activities, or lack thereof. The Art auctions no longer are with Park West. RCCL now runs the auction themselves, and they are not as varied than the Park West auctions. It also seemed that there were less poolside activities, then we've seen in the past. One standout was Vito, who ran the Bingo games. He is also a marine biologist, and also had a series of enrichment programs which were educational and well attended. Finally kudos to the wait staff, and cabin stewards, who worked hard and were very professional. I was impressed. Read Less
1 Helpful Vote
Sail Date: November 2017
After several cruises with Royal Caribbean and some prior with Fred Olsen, we have been disappointed and probably will not go with RC again. Service is poor and standards are dropping, see details below: 1 Chops Grille for lunch, poor ... Read More
After several cruises with Royal Caribbean and some prior with Fred Olsen, we have been disappointed and probably will not go with RC again. Service is poor and standards are dropping, see details below: 1 Chops Grille for lunch, poor menu selection, average quality. No sides of vegetables ? 2 No room safe, asked at customer service (twice), eventually turned up after 3 days. It then stopped working on THREE ocassions, complained at Customer Service, response poor and no manager available, showed complete lack of interest. 3 Enquired about transfers from ship to hotel and transfer to airport following day arranged by Royal Caribbean, again not really interested in helping me and made a bland statement that it would be sorted on day of disembarkation. (total lack of information) 4 Main Dining Room - repetative menu with little change. 5 Disembarkation at Miami (total chaos), no help from RC staff on shore who did not have any information and even sent us to wrong bus pick up point. 6 We were intending to book another cruise on board but after several cruises with RC have now decided to try another cruise line. Read Less
Sail Date: November 2017
Have been on a few other different cruise lines. This was our first on Royal Caribbean. Our cabin steward was brilliant. He informed me that they, and a few other, direct customer facing employees are not paid at all by the cruise line. ... Read More
Have been on a few other different cruise lines. This was our first on Royal Caribbean. Our cabin steward was brilliant. He informed me that they, and a few other, direct customer facing employees are not paid at all by the cruise line. They rely on tips for their "wages". Ours was definitely worth his tips. Embarkation was very smooth - don't listen to those that say it wasn't. We bought a package and only ate in the speciality restaurants.Whilst the food was generally of a high standard it wasn't really to my taste. I preferred the food in the Windjammer Cafe. As others have mentioned I did find the lack of toiletries and tissues surprising. That is the first cruise line I have encountered a lack of those things. Contrary to what others are saying - there was plenty to do. Quizzes, lectures, dancing, shows, ice shows etc. What more do you want! To the people that complain about lack of smoking space and then complain about the cigar room "stinking!" - what planet are you on! That's what non smokers put up with all the time. Not our best cruise ever. But that's because of penny pinching by Royal Caribbean. But would I take another cruise with them - yes. Read Less
3 Helpful Votes
Sail Date: November 2017
This was a cruise from southhampton to USA. The embarkation was poor at southamption as to waiting times which was due to the way the queues are organised. The arrival at Boston took a minimum standing time of ... Read More
This was a cruise from southhampton to USA. The embarkation was poor at southamption as to waiting times which was due to the way the queues are organised. The arrival at Boston took a minimum standing time of two hours to get off ship with queues stretching more than double the length of the ship to go through US customs; customs were quick; therefore the delays are down to RC. Similar delays were also on final embarkation of the ship. Again this was down to RC and not as claimed by RC due to port and customs. There is plenty of senior staff going around the ship checking on front of house staff and service. Front of house staff and their service was generally very good and the amount of senior staff are not required as standing around on phones/discussions do not assist the front of house staff or the service. More front of house staff and less senior staff would improve the passenger experience. i.e. there was a problem at the promanade cafe which saw 4 senior staff on phones and in discusions with each other. The addition of two front of house staff to serve the customers, then the kitchen could not keep up with the customers queues better if the seniors had actually joined the front line staff and back room to improve the service. Similarly the windjammer, certain dishes were not available for 15 minutes and front line staff having to complain on behalf of passengers. What dishes there were available e.g, sausages you could not get a knife through the middle and the ends were worse, this cannot be edible. At this time there was 3 senior staff checking the service in the windjammer. Possibly checking the product that was being served and assisting with service would have improved the customers experience. Read Less
Sail Date: June 2017
I booked 2 rooms one for us and another couple friend. This was their 1st time on a cruise so they loved it however it was our 5th but 1st time with Royal C. I found ship very small compare to others and very crowded on a sea day. Always ... Read More
I booked 2 rooms one for us and another couple friend. This was their 1st time on a cruise so they loved it however it was our 5th but 1st time with Royal C. I found ship very small compare to others and very crowded on a sea day. Always struggling to find space to sit near the bar area when there is nothing else going on. Also hard work finding seats up in the Windjammer at anytime. Food in the dinning hall was very poor quality and tasteless though the head person who was looking after our table was trying his best but the chef's compare to WindJammers were not good with our requests and 3 of us were vegetarians. Finally we decided to just eat in Windjammer. Also they closed at 9pm which was too early as lots of people use to get there after the 1 show and people who want to see the 2 show were also trying to eat there as it would close before the 2nd show finished. Some waiters were friendly and others not, as they struggled with speaking English. Our room was on the 9th floor 9660 which was right opposite the stairs for service and so bringing luggage or taking luggage or any other time we use to hear lots of noises at odd hours. Entertainment was good but then other cruise liners were also good. We had all inclusive drinks package so that was good but even then from 4th day they did not have mint or sometimes lemon or certain beers and asked us to go to another bar which kept our choice. Oh and on the 10th day we found out from another passenger that we could order special request food at Windjammer which was really nice but this should have been told by the dinning hall people from the 1st day when they knew 3 out of 4 in our party were vegetarian. Immigration for St Petersburg was very long and took forever. We left our ship at 11.30 since we were queuing from 8.30am !! But it was worth it and our guide was very good English speaking and recovered the lost time and finished late. I would go on this cruise again only if there is a very good deal otherwise if I had to pay the same money then I would go on other cruise liner. Read Less
6 Helpful Votes
Sail Date: April 2017
RCI was tops in our cruise choices due to our prior experience. Now , it is below Holland and Princess. The reasons are the multitude changes that must be caused by the bean counters. Everything on the ship is offered at a price, the ... Read More
RCI was tops in our cruise choices due to our prior experience. Now , it is below Holland and Princess. The reasons are the multitude changes that must be caused by the bean counters. Everything on the ship is offered at a price, the Advertisements commence from boarding to departure; in the dining room of all places and everywhere. The announcements are advertisements. There is no longer little things like chocolates at night or mints or candy at the exits of the dining rooms. The elevator key pads are hard to read. The internet charges are ridiculously high. No TV programs to look at only repeated third rate comedy shows. No Fox channel. During the crossing we were without cable for TV news for four days. When most of the passengers come from USA and Canada we like to follow news at this important time. When we got it back there was only BBC for a day then CNN int'l occasionally. There were no movies on TV. Yet movie was shown at pool outside in horrible weather and ocean conditions but not inside on the tV screen. No movies in the theatre of other locations. The dancers and their programs were loud and annoying rather than pleasing. The juggler, comedian acts were super as well as the great ice performance. All staff in the dining room and room stewards were professional and 100% helpful and pleasing. It is the ongoing new programs requesting money charges that is offensive. The ship was clean and well taking care. The port calls were fantastic. Dining service: no small spoon or forks offered for small dishes. Food was excellent and the 11th floor food was always great with great service by the stewards. All crew were happy to please and were very helpful. Gym: no TV at the elliptical equipment. 11th floor dining: not open between meals or late at night. What happened? Whoever controlled the volume of announcements or music in the dining rooms ought to be shot. Extremely loud and annoying. Lack of chocolate in deserts was apparent. Cost cutting? Stateroom was clean and appearance good. Some towels should have been used as sheets as they would not dry and absorb water. Charges for drinks too high and then to add 18% is insulting. Why do we pay the gratuity charge daily? Pretty soon you will charge for bathroom visits. Please put the outside temperature and wind force on the TV channel that shows boat position. We will chose RCI only as our last resort for our next cruise. Robert cabin 2342. Early dining at 17:30 hours. ps: these are not my thoughts alone but many or all of the passengers we met and spoke socially. Read Less
7 Helpful Votes
Sail Date: April 2017
Keep in mind that this is just my second cruise and I am not exactly a "cruise person." The idea of taking multiple cruises every year makes no sense to me at all. Anyway, we signed up for this "repositioning cruise" ... Read More
Keep in mind that this is just my second cruise and I am not exactly a "cruise person." The idea of taking multiple cruises every year makes no sense to me at all. Anyway, we signed up for this "repositioning cruise" because the initial price was low and because the idea of crossing the Atlantic seemed like a good one. Sailing-wise, things started out fine, but the last three or so days at sea out of Miami were VERY rough, and this is a ship that does not have the same level of stabilizing as some of the newer and larger ships out there. Plus the weather was kind of cold and super-windy. All the crew folks I interacted with-- waiters and bartenders-- were great. My favorite people to chat with by far were these folks who tend to have some really interesting stories about life on the ship, about where they are from etc. Maybe I'm a food snob, but I thought the offerings in the Windjammer cafeteria were kind of so-so and the main dining room was very mixed (some nights, great; others, not so much). We got 4 of the speciality restaurant meals. Chops Grill (if you like a good steak) and Izumi (if you like sushi and related Japanese dishes) were very good and worth the extra charge; Giovanni's was not very good (stick with the pasta if you go) and Sabor was just downright bad. We saw a couple of good to okay shows-- the ice skating stuff was surprisingly good and we saw a very funny juggler/comedian dude. My wife and I enjoyed the "Mystery Dinner" too. We "entertained" ourselves too much in the casino and the bars, which was good though being at sea for so long meant we spent too much money in those places. I think the best ports of call were the Azores and Lisbon. In the Azores, we took a shore excursion to the "crater lakes" of the main island and it was unbelievably beautiful. I'd love to go back there for a week to hike around and take in the small island charm of it all. Lisbon was so interesting and lovely too-- another place to visit for longer. Vigo was kind of boring as was A Courna, though we did visit Hercules' Tower on our own and enjoyed that a lot. La Havre was okay; a lot of people take a day-trip to Paris, but the idea of getting on a bus for a couple of hours each way to spend just a couple of hours in Paris seemed silly. And we also took a shore excursion at the end in Southampton to Stonehenge because it combined a trip through the English countryside to "the stones" (very cool) and then to the airport, and it costs about the same as just a trip to the airport. Would I do it again? Not the same itinerary (I'd want to see different places) and I'm not ready to make it an annual event, but hypothetically, I would do the right trip at the right time again. It's not nearly as cheap as advertised, but it is still a pretty decent deal. And the next time around, I'd have a better idea about what I was actually getting myself into here. Read Less
1 Helpful Vote
Sail Date: April 2017
Heard good things about RC, and had tried carnival, princess and Costa. Sadly RC failed to even match any of those on all levels. :-( Food was mediocre, and lacking in choice. Dining room food was consistently hot though, which is ... Read More
Heard good things about RC, and had tried carnival, princess and Costa. Sadly RC failed to even match any of those on all levels. :-( Food was mediocre, and lacking in choice. Dining room food was consistently hot though, which is commendable. Not once in 14 days did we get offered pepper mill. Small thing, but telling. TV choice was so repetitive and limited it was scandalous. They could have at very least shown some different movies, but it was literally the same every day for 2 weeks!!! Library had virtually no books!! Ship is tatty, especially on deck. Also not well cleaned, even in main dining. Buffet was mediocre and limited. Entertainment was also mediocre at best. Beatles show was basic but good. Comedian was good. Ice show was the best thing in the whole 2 weeks!! I cannot say it was terrible, but it was a let down. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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