Sail Date: April 2017
Over all the transatlantic cruise was great fun. I do enjoy the "at sea days". I felt the crew was "at a loss" at what to do with this many people on board for so many days. I thought the "meet and mingle" ... Read More
Over all the transatlantic cruise was great fun. I do enjoy the "at sea days". I felt the crew was "at a loss" at what to do with this many people on board for so many days. I thought the "meet and mingle" event was a joke...why did they even bother? So many people....cheap door prize drawings, nothing special, why should we attend this? Agree with several of the other comments...Royal Caribbean is really getting "penny pinching". Now charge a fee for room service beyond basic breakfast. Always trying to see something. Wish they would think about changing the menus in the main dining room. These are the same menus we had last year. Food was "medium" at best. Lunch service in the main dining room was haphazard. Our waiter in the main dining room offered good service and tried very hard to make us happy. They offered movies outside by the pool...but most evenings it was too cold to enjoy. The projector in the main theater didn't seem to focus well. Why couldn't these movies be shown on the in-cabin television...this would have been a nice alternative, especially for the rough days at sea. The same TV shows were shown over and over again....what did they only buy the rights to show one show? I'm feeling a real "class system" between the diamond folks and the non-diamond. Read Less
Sail Date: April 2017
Overall, this cruise was ok. We had taken 2 other transatlantic cruises and this was not as enjoyable as the other two. The cabin was an excellent size but we had to call maintenance 5 times to try to get the thermostat fixed. The ... Read More
Overall, this cruise was ok. We had taken 2 other transatlantic cruises and this was not as enjoyable as the other two. The cabin was an excellent size but we had to call maintenance 5 times to try to get the thermostat fixed. The entire ship needs to be refurbished. The food was acceptable. For the age group of the majority of cruisers, the activities offered were minimal during the day. It would have been very nice to have movies offered during the day instead of poolside at night where it was extremely cold. The Shore Excursion for the most part were enjoyable and the value was acceptable. I usually enjoy the talent on the evening shows but the talent was not as good as the singers and dancers on other cruises we have taken. You can tell that Royal Caribbean has cut off many of the benefits that used to make them special. Read Less
Sail Date: April 2017
Really enjoyed this cruise, The only drawback is the 6 days at sea with no port call. There were plenty of things to do, but you still got bored a little. The ship was nice. We had an inside cabin with a view to the Promenade. Even with ... Read More
Really enjoyed this cruise, The only drawback is the 6 days at sea with no port call. There were plenty of things to do, but you still got bored a little. The ship was nice. We had an inside cabin with a view to the Promenade. Even with all the activity on the Promenade, our cabin was really quite. The food was great on board, we ate most of our dinners in Main dinning, and Breakfast and lunch in the Windjammer, That was only because you could get in and out. Breakfast in Main Dinning took too long. The port calls were great, Azores was outstanding, very green. We toured on our own. Get a local guide from the port entrance. Its cheaper and you get a better tour of the Island. We did this on all ports except for France. We went to Azores, Portugal, Two stops in Spain, France and then Southampton. The only time we used RC excursions was to go to Paris only because it was a 2 1/2 drive. We went on the Paris trip with river lunch. It was not worth the money they wanted.You couldn't see anything on the bus. The people on the left couldn't see what was on the right and the people on the right couldn't see what was on the left. There were no stops to get off and take pictures. Any pictures you took through the windows had a light green hue to them because of the window tint. When we got on the boat to eat lunch, they sat us in the middle of the boat and you couldn't see the sights as you went by them. We were suppose to have a couple of hours free time at the Eiffel Tower, Didn't happen because of the traffic in Paris, we were late getting to the boat. and the boat trip was longer than expected. we got about 30 minutes to look around and shop. They had several other Paris trips, I would suggest taking one that got you there and touring on your own or with a guide. Don't do one that has a lunch. There are plenty of places you can eat when you get there. When we got to Southampton, we stayed a couple of extra days. Some people got off in Paris for a couple of days and took the Chunnel to England to tour before going home. Read Less
1 Helpful Vote
Sail Date: April 2017
My only small complaints are that there weren't enough variety of games or cards in the game room. And, the special lobster meal for $29.95 was horrible. The free lobster night was 100% better. Loved the duplicate bridge in the ... Read More
My only small complaints are that there weren't enough variety of games or cards in the game room. And, the special lobster meal for $29.95 was horrible. The free lobster night was 100% better. Loved the duplicate bridge in the afternoon. Was a bit too cold to lay out by the pool. The ports were nice - different than normal repositioning ports. I would have preferred more fun activities scheduled in the morning. The diamond lounge was lovely. The service was wonderful except the crew didn't seem as friendly as on other ships. Overall a great cruise. Read Less
4 Helpful Votes
Sail Date: April 2017
The food was fabulous and the dining room is beautiful. The wait staff kept our meal going at the perfect pace. The 6 days at sea were relaxing except we had two days of 15 ft then 20 ft swells that can make you queasy. If I were to ... Read More
The food was fabulous and the dining room is beautiful. The wait staff kept our meal going at the perfect pace. The 6 days at sea were relaxing except we had two days of 15 ft then 20 ft swells that can make you queasy. If I were to issue any complaint it would be that too many events happen during lunch and dinner. They do have two shows-one for early seating and one for late. This cruise ship had the best casino experience for me. The excursions were good but setting out in the morning needs to be more organized. Love the larger ships with the Promenade area. As a Diamond member the perks are a real advantage. It was nice that they moved the Diamond "area" from the small venue to the Star Lounge as there were almost 1000 guests that were able to take advantage of this. Read Less
5 Helpful Votes
Sail Date: April 2017
excellent value it was a wow cruise service could not be faulted food as always was wonderful the shows were very good apart from the BOHEMIANS who were awful ports were very good and easy to visit with no long walks transatlantic ... Read More
excellent value it was a wow cruise service could not be faulted food as always was wonderful the shows were very good apart from the BOHEMIANS who were awful ports were very good and easy to visit with no long walks transatlantic crossings are always good and this was no exception its great to be on a cruise for 14 days with royal carribean as they are the best the weather was pleasent with only one bumpy night otherwise very smoth disembarkation at southampton must be the easiest in the world why cant they all be like this ? the navigator ship is made to please everyone and it does just that try to find a fault i could not although the films in the cabin were rather limited who cares as there is so much to do onthe ship i dont know how we fitted it all in well done royal carribean cant wait for the next cruise Read Less
Sail Date: December 2016
Sailing to MIami for my recently widowed friend to meet her son who lives in USA. So disappointed with the entertainment. I would like to know why we were crammed into and standing up for quizzes in the piano bar when this activity is ... Read More
Sailing to MIami for my recently widowed friend to meet her son who lives in USA. So disappointed with the entertainment. I would like to know why we were crammed into and standing up for quizzes in the piano bar when this activity is so popular, when the Star bar was empty and loads of seating. There was line dancing which was so popular it was full, but this was only offered once or twice, same with the Kareoke which was nightly at 9.45pm for 45 minutes but so popular again crammed, and poor, in house, Kareoke with not enough content why don't they afford ''Virtual DJ'' which you can purchase very cheap online. The ice show which I had seen before on another ship with fantastic costumes, was so disappointing almost hip hop in jeans and tee shirts I was disgusted having raved about it previously. The comedian on stage one night even commented ''oh someone in the audience laughed''. The only night it was great was when the Beatles tribute played but that was only once why didn't they use them somewhere else like the Star lounge as well. I could go on, but like Royal Caribbean I cant be bothered!!!!!! Read Less
2 Helpful Votes
Sail Date: November 2016
Having a home in England and a winter home in Florida we always cruise both both ways, in November and April. Usually the cruise lines try to make this repositioning cruise special but from the moment we boarded it had the feeling of a ... Read More
Having a home in England and a winter home in Florida we always cruise both both ways, in November and April. Usually the cruise lines try to make this repositioning cruise special but from the moment we boarded it had the feeling of a ferry. Food in the self-service and main dining room was of the cheapest quality so much so that one night after two inedible dishes I ordered eggs & chips. Formal night, soy meatballs as a main item!! The promenade resembled an eastern market every day. The staff must have a pep talk everyday being told to sell, sell, sell. Internet rates at $27.99 for 24 hours with streaming that did not work, no provision to just spend 10 minutes to check emails. When booking, it was arranged that we disembark at Port Canaveral rather than Miami. On board we were told that there was no provision to take our luggage to the customs hall and we would have to carry it ourselves as they "Don't have the finances " to utilise the dock stevedores. After a call to the RCCL head office, this was resolved but for over a week we were wondering how 2 disabled pensioners would transport 9 pieces of luggage to the dock. This, coupled with the other problems, made this a very disappointing trip. Two couples are returning with us in April and I suggested that I book 3 staterooms on the ship to get the best rates but have decided to return and now booked with another cruise line. Read Less
6 Helpful Votes
Sail Date: November 2016
Being an experienced cruiser with many different cruise lines, and as Diamond Club members of Royal Caribbean, my wife and I looked forward to this transatlantic journey for the ship, the food, the entertainment and for the stop in ... Read More
Being an experienced cruiser with many different cruise lines, and as Diamond Club members of Royal Caribbean, my wife and I looked forward to this transatlantic journey for the ship, the food, the entertainment and for the stop in Boston, one of the few ports we hadn't been to. We were horribly dissappointed on all counts! Anything involving guest relations was terribly mismanaged, with lack of knowledge and no professionalism, and any attempt to meet with the Guest Relations manager was refused! (6 of us booked the cruise and registered to dine together....it required 3 hours in line to correct the mistake of seating each of us at a different tables..... spa facilities were refused....took 2 hours in line for them to be reinstated but robes were unavailable....they were promissed within 3 days but then guest relations claimed they didn't have enough because former passengers had stolen them...) Food at lunch was the same every day and dinner was totally unspectacular. Entertainment was worse than poor. Movies on board were geared to young children. Activities were pathetic. But these were not the most upsetting things about this cruise ! As I said...for us the highlight of the cruise was to be Boston, but Royal Caribbean arranged for passengers who bought excursions from them to go through immigration first. For the rest of us with foreign passports there was a 5 hour wait in line with the only ship personnel available to us , the accountant of the ship and some trainees, and the discovery when we finally got to the head of the line that we had been given the wrong declaration forms ( which we had asked for days preceding the Boston port day....but had been refused!!) I must add that the captain and senior crew of the ship were nowhere to be found....not that day or any day of the entire 13 day cruise!!! We are foreign nationals who have never faced any form of discrimination but this is not only discrimination it is also bribery! If we had bought an excursion they would have arranged to get us off the ship but since we didn't they will punished us and arranged for it to be too late to see any of Boston!?!?!? The written apology on the captain's behalf the following day and the two free drinks doesn't begin to be compensation for missing a port!!! It is an insult !!!! Read Less
2 Helpful Votes
Sail Date: November 2016
The disembarkation in Boston for non American guests was a fiasco, eventually got off the ship at 2.30 to return by 4.30. Needed more announcemnets. lots of passengers very disappointed as they had not been to Boston before. The ship ... Read More
The disembarkation in Boston for non American guests was a fiasco, eventually got off the ship at 2.30 to return by 4.30. Needed more announcemnets. lots of passengers very disappointed as they had not been to Boston before. The ship seemed to be rather dirty, all the soft furnishings (seating in public areas) needed a good clean. The linen and towels very thin. The food in the Windjammer was boring and mundane, even breakfast cereals tasted stale and choice poor. Reminded of school dinners, not enough seating and consequently got very crowded. The staff in the MDR were really excellent, very good service from all the staff. The food was presented well but cut backs over the years is showing with not as much choice in MDR. The service and food in the speciality restaurants was good with good service. Sabor was especially good, the guacamole made at the table was excellent Staff in bars were all friendly, choice of drinks was good although with the dollar exchange a bit expensive for non Americans. Read Less
3 Helpful Votes
Sail Date: November 2016
We have previously undertaken this same trip on Independence of the Seas and found it to be relaxing and enjoyable. On this occasion it was less so due to: Ship - Was showing it's age and public areas had insufficient seating for ... Read More
We have previously undertaken this same trip on Independence of the Seas and found it to be relaxing and enjoyable. On this occasion it was less so due to: Ship - Was showing it's age and public areas had insufficient seating for the many guests who could not go out on deck due to the November Atlantic crossing weather. Cabin - 8690 deluxe balcony cabin on the stern. Dining - Food was average in both the Windjammer and Main Dining Room. Public areas have been reduced by the introduction of Speciality restaurants and Diamond Class lounge. Staff are continually attempting to sell Dining and Beverage Packages. Entertainment and Activities - The Enrichment series of lectures was of very limited interest to the majority of guests and as such poorly attended. Headliner acts were generally enjoyable but the three Production Shows lacked imagination and quality of vocal and dancing performances compared to other ships. Service - Was generally good apart from the excessive internet charges Port and Shore Excursions - Due to an inefficient American Immigration process in Boston mainly caused by RCI all passengers queued for up to three hours . We were allocated to attend at 11.50 but it was after 2pm before we were processed and as we had to be back on board by 4.30pm there was insufficient time to visit the City Centre or anywhere other than the immediate port area which had nothing of interest. RCI gave all guests an insulting 'one drink' voucher as compensation. Read Less
Sail Date: November 2016
I've been cruising (mostly solo) for 7 years now but this was my first time on RCI. Sadly on reaching our first US port after a week at sea, there was an ABSOLUTELY HORRENDOUS immigration process which resulted in me and many other ... Read More
I've been cruising (mostly solo) for 7 years now but this was my first time on RCI. Sadly on reaching our first US port after a week at sea, there was an ABSOLUTELY HORRENDOUS immigration process which resulted in me and many other non-US passengers only being processed around 3 p.m.! Queues snaked for hours. People missed their tours and lost money. Midway they stopped making announcements and no one knew what was going on. It was utter confusion!!! RCI blamed the US Customs . Customs blamed the ship. And I never got to see Boston! By the time I was processed it was about a hour before sailing so there was no point in getting off the ship. For our inconvenience we got a drink voucher. I'm not quite sure how this was supposed to make up for me missing a whole port stop (through no fault of my own) and though I took this up with the Reception desk no one seemed to care. I was determined not to let it spoil what, up till then, had been a good cruise. A few days later however I noticed a foul odour along my corridor and seeping into my room. To make an oh-too-long-story short, despite reporting it twice, it took hours of me standing at the reception desk complaining and repeated trips by maintenance and finally reception personnel for them to get someone agree this was a problem! The absolutely galling part of this was that I had to then convince them they needed to find another room for me to sleep in! Even when it was agreed that there was an odour no one was empowered to actually do a darn thing about it! As a passenger paying the 100% single supplement they expected to sleep in a room that smelt like the inside of a sewage treatment plant! Crazy! The NOTS had great restaurants, good food and attentive wait staff. Despite the many sea days there was no shortage of entertainment and each day the ship organised a lunch for the large group of solo travellers (those who hadn't already met through the Cruise Critic roll call) which was great. But needless to say after such poor treatment I am reluctant to ever give my money to RCI again. From time to time I've had an issue on a cruise but never once did the cruise line delay or fail to address it once brought to their attention. In both instances RCI was almost indifferent to my complaints. I think I'll stick to the other cruise lines who seem to know how to empower their staff to resolve problems and ensure a good overall experience. Read Less
Sail Date: November 2016
Ports of call were of interest,but immigration was a disaster and officers totally absent. No TV working entertainment poor and irregular . The captain was boring and his information lacklustre..e.g. Told us about the whales after ... Read More
Ports of call were of interest,but immigration was a disaster and officers totally absent. No TV working entertainment poor and irregular . The captain was boring and his information lacklustre..e.g. Told us about the whales after the event. No effort to repair tv service excuse was difficult to get signal..if so ask other ships how they do it ! The crew seemed tired and were disinterested.There was no attempt to enforce dress code..so why bother having it ? Ai the first port of call..Boston the immigration officers were late and had no it equipment.there seems to have been no liaison with crew,and officers hid and were not seen.some people missed tours. The entertainment was of a poor standard.a couple of acts were passable but only had a couple of performances..the ship was transatlantic..where did they go ? I wouldn't travel on that ship again.RC are concentrating on their Stella ships and the rest Are just left to their own devices. Read Less
Sail Date: November 2016
A friend of mine was taking the cruise, suggested I take it also, and several people on previous cruises suggested I give RCCL a try. Dinner service and my room stewart were good, but lunch service was a disaster. The food on the whole ... Read More
A friend of mine was taking the cruise, suggested I take it also, and several people on previous cruises suggested I give RCCL a try. Dinner service and my room stewart were good, but lunch service was a disaster. The food on the whole was pretty boring. There was very little to do on board, Each time a movie I was interested in was playing it was out by the pool, too cool, to be comfortable there. There were not any good educational lectures. Every activity on the ship was a sales pitch of some kind. Entertainment was mediocre with the exception of three shows, a talented female pianist and singer, an excellent violinist, and a Beatles review band. The ships officers were not friendly, unlike other cruise lines I have taken. I doubt I will give RCCL another chance especially at the high price I pay as a solo cruiser. Read Less
2 Helpful Votes
Sail Date: November 2016
We chose this transatlantic cruise to visit Boston, New York and Florida. The cruise was redeployed. We have never done this type of cruise before, unfortunately the entertainment is based on a summer cruise. A lot of the entertainment and ... Read More
We chose this transatlantic cruise to visit Boston, New York and Florida. The cruise was redeployed. We have never done this type of cruise before, unfortunately the entertainment is based on a summer cruise. A lot of the entertainment and activities were based on deck in the open air, which in November was not the ideal place. There was very little variation inside the ship. Evening entertainment, we expected better quality of acts. In some instances, in the main theatre, audiences walked out during performances. The artists in the bars were far better. First port of call was Boston. We didn't clear customs until 3pm by which time it was too late to visit this city. Unfortunately we were ill for much of the cruise and so where the majority of passengers and crew. We had problems with our cabin for 3 days. After several days of trying to correct the noise, maintenance finally dismantled the wardrobe and rebuilt it, leaving a very strong smell of glue in the cabin. Good point. Food was good and staff were very attentive. Has anyone had a similar experience like this. Would recommend a visit to Kennedy Space Centre in Cape Canaveral. Read Less
3 Helpful Votes
Sail Date: November 2016
We chose this cruise for its dates and the stop in Boston during which I would have had the opportunity to meet for lunch there with family members living in Rhode island. We are thankful for all the perks that our diamond status ... Read More
We chose this cruise for its dates and the stop in Boston during which I would have had the opportunity to meet for lunch there with family members living in Rhode island. We are thankful for all the perks that our diamond status entitled us to. Also free use of sauna/steamroom We congratulate the restaurant staff for impeccable friendly service (table 23) and the cooks for high quality and variation of meals. Steward : helpful and eager. The shows were of lesser quality compared to other cruises we enjoyed and mostly TOO LOUD . Wines too expensive and + 18% service charge. On arrival in Boston (first U.S. port) at 8 AM American nationals were checked by immigration first. We had been ordered to come to the officers by 11,10 AM. The first two groups were called. Then :.. no more information at all. We went - unasked - to the waiting line at 2 PM and were allowed off the ship only at 3,15 PM ,still many passengers waiting behind us at 3,15 PM. All had to be back aboard at 4,30 PM. So : no disembarking in Boston possible for most non-Americans. No lunch in town with my family = very angry. Particularly since I could not warn them needing to reactivate my U.S, cellphone on land. Most probably the cruise line may not be responsible but at least you may expect some information in your cabin. AND : skip a port that cannot handle your number of passengers Read Less
4 Helpful Votes
Sail Date: November 2016
We chose this cruise as we love Royal Caribbean and have have always been very happy with the cruise line. We are extremely loyal to the Company. But having said this they disappointed us this time as follows. - Major Security ... Read More
We chose this cruise as we love Royal Caribbean and have have always been very happy with the cruise line. We are extremely loyal to the Company. But having said this they disappointed us this time as follows. - Major Security incident handled poorly in dining room. - Captain never made PAs to keep passengers informed. - We missed Boston as US Customs took 8 hours to disembark passengers. Both sides blame the other, and all passengers got for their troubles was a free drink! - Bars continually ran out of mixers and condiments for cocktails etc. - Staff very unfriendly, jaded and generally tired. - Food in Sapphire very bland at times and not enough choice with many dishes being repeated even on the same menu. (Creme Brulee was certainly no up to standard) - From 6-7pm there was no live music at any bar pre-dinner. - Some headliner shows were lacking in entertainment value. - We felt that as this was a Transatlantic cruise, RCCL may have cut costs? The good things were: - the dance instructors, piano bar entertainer, Hannah and Robert at Guest services, Christiana Iordan in the Windjammer, RCCL orchestra and musical entertainers. - beautiful ship otherwise. Read Less
4 Helpful Votes
Sail Date: November 2016
Check in at Southampton was excellent, fast and efficient was able to upgrade our drinks package at the port which saved time on ship. We were pleased with our cabin, it was a good size and we had an excellent cabin steward. I had ... Read More
Check in at Southampton was excellent, fast and efficient was able to upgrade our drinks package at the port which saved time on ship. We were pleased with our cabin, it was a good size and we had an excellent cabin steward. I had ordered champagne and strawberries to sail away (which was a good job as the sail away party was non existent) to receive the strawberries at 8pm that night? The fridge was a waste of time, it was warmer than the cabin itself. We were blessed with good weather for the muster which was a good thing as it took forever and we were stood outside. The entertainment was appalling, it is a good job we like each other's company as you would have been completely bored. Unless you love quizzes there is practically nothing going on in the day other than paid activities ( we did a couple of wine tastings and a sushi class which were great but obviously at a cost). The shows consisted of singers and one (poor) comedian. Having been on NCL the previous month they had a much better variety of entertainment and we just didn't bother in the end. Now for the food, my husband and I are big foodies and had booked the 5 night dining package and the murder mystery night. Again, having been on NCL the month before & having sailed on the Ovation in April we were expecting much better things. I understand that the length of the cruise meant that a lot of food would be frozen but I don't think in the MDR we had a meal where we all didn't leave at least one course each (we did send back at the start but gave up because it was never any better) it was like being presented with school dinners and the last night my husband was given a fish course straight out of the bargain frozen section of any supermarket, it was actually shocking it was so bad. I would have been ashamed to serve up some of the pasta options. The Windjammer was in a word inedible, we tried three times and in the end I think I would just rather go hungry. The promenade cafe did bland pizza and sandwiches but as non meat eaters there was a fish option just the once and no variation at all. Chops Grille, don't bother - again I understand that food has to be frozen but frozen chips? They were disgusting. Izumi the sushi was good but the rice with the hot rock was stone cold, as we had to pay over our dining package for this it was not really acceptable. Giovanni's food was definitely the best and we had two very good meals here, however the Murder Mystery night whilst entertaining did not offer the same standard. We dined in the Mexican for an indian cookery demonstration which we enjoyed but cant comment on the normal menu. The internet was a joke, just didn't work. Customs at Boston was a nightmare, we had two hours off the ship. I know a lot of this is down to US immigration but Royal Caribbean could have done so much to help, forms in the room prior to getting down to the Promenade, actually controlling the line - we waited for our muster station to be called (and we had 9.50 so one of the firsts) to find everyone had ignored it anyway as were one of the last to be off. Those things are controllable and it is not acceptable to just blame the authorities. Loved New York, fast, efficient getting on and off the ship and in the perfect spot. Took a Royal Caribbean trip at Port Canaveral for an airboat ride and had excellent service, we were really pleased with this. So we enjoyed the trip, the staff onboard were excellent and the drinks package offered great value for money but as for food and entertainment I would not rate it above 2 stars. Honestly at times it was inedible and we were shocked at how bad it was, cheap, bland and served by chefs who obviously do not bother tasting their work or have no interest in it as it was actually laughable what was being served up. As for the entertainment, I don't know what they were paying the cruise director for as I think running pub quizzes is hardly taxing, we enjoyed the Promenade party and the odd times they did activities there but they seemed more interested in selling market tat than actually giving us something to do on a long sea crossing. Would do transatlantic again, not sure I would with Royal Caribbean though, we have a transpacific booked with them and I hope that this cruise was a one off for standards as if it is the same then that will be the last sailing we take with them. Read Less
3 Helpful Votes
Sail Date: November 2016
This was my first transatlantic cruise and I loved it!!! I am only giving it a three star rating for the following reasons: We had a balcony stateroom. The shower smelled of mildew!!! One of the drawers in the desk was full of ... Read More
This was my first transatlantic cruise and I loved it!!! I am only giving it a three star rating for the following reasons: We had a balcony stateroom. The shower smelled of mildew!!! One of the drawers in the desk was full of crumbs. The toilet was stained with black marks which came with an accompanying letter that No amenities unless asked for - just two bars of soap and a "one gel does all dispenser", I guess this was shampoo, conditioner, bath gel all rolled into one. I got better amenities at a two star hotel in Southampton, UK. The entertainment left a lot to be desired. The individual entertainers were very good (except for the magician who I wouldn't hire for a children's birthday party), and the ice skating show was lovely. The ship's band which accompanied the individual entertainers was also good. The ship's entertainment crew (those young boys and girls who sing and prance and dance) were horrible. The noise level was much higher than the talent level!!! The movies shown on the ship were geared to a very young audience. Most of the cruisers were middle-age and above. So what was the point of that???? I don't know who was responsible for the fiasco in Boston. There were maybe three passport control people to process 3,000 travelers. Some people never made it off the ship!!!! In 13 days of sailing, I did not see the captain once!!! All that being said, the housekeeping staff and the dining staff were wonderful!!!! I would love to do another transatlantic next year (southern route, not northern route), but would try to find a different ship. Read Less
Sail Date: November 2016
We love the Navigator of the Seas, it is our all time favorite ship. No complaints with the ship. We are higher Diamond Plus cruisers (over 400 points), the diamond plus lounge and the diamond lounges were both OK, but the coffee ... Read More
We love the Navigator of the Seas, it is our all time favorite ship. No complaints with the ship. We are higher Diamond Plus cruisers (over 400 points), the diamond plus lounge and the diamond lounges were both OK, but the coffee machines were broken for the majority of the days. We were also very disappointed with concierge attendants were probably the worst we have ever experienced. Not at all helpful or friendly and did not make a point of getting to know the people they were supposed to serve. The cruise director was also not very good either. We had very few trivia contests and they were crowded into the Schooner Bar and the Two Poets Pub. Not big enough for a group of seasoned T/A cruisers that seem to really like as much as we do. We were unable to Play several times because there simply was not enough room. We really miss the special Diamond section in the dining room for breakfast - can't imagine why this was discontinued. Read Less
12 Helpful Votes
Sail Date: May 2016
This was my 5th Transatlantic. Transatlantic cruises are my husband & my favorite cruise. This was our 25 Royal Caribbean cruise but our first on Navigator of the Seas. We have been loyalist to RCCL..25 cruises on RCCL, 1 on ... Read More
This was my 5th Transatlantic. Transatlantic cruises are my husband & my favorite cruise. This was our 25 Royal Caribbean cruise but our first on Navigator of the Seas. We have been loyalist to RCCL..25 cruises on RCCL, 1 on Celebrity. We flew down the evening before and stayed at a Quality Inn with cruise port shuttle. Hotel was fair but shuttle was full and had no openings till 2pm, so we had to get cab ($20). We would not stay at this hotel again. Check in at pier went smoothly though lines were longer for Crown & Anchor upper tiers than for general boarding. We got right on Navigator and made our way to pool deck. Ship was lovely and clean. Not many crew greeting you when you boarded. Windjammer buffet opened (only 1side) at 11:30. It was crowded and food was okay. Not a great selection. Crew in Windjammer was welcoming and helpful. The girl greeting you was wonderful and continued to be every day. She greeted everyone with a giant smile, warm hello and "washy,washy". Sometimes she had fairy wings, a princess crown, she just loved her job and the passengers. Got in room at 1pm. Inside cabin on deck 7. Was what we expected. Plenty of storage, very clean. There was a hole on the cushion of the love seat. Our cabin steward Mike was friendly, efficient and very helpful. We asked for ice and it was there every morning & evening. He made great towel animals...just wish they were more often. The location was good and room was quiet (7355) The menu was mediocre. It was first time we went to specialty restaurant based on not liking any item on menu. While the dining menu left much to be desired, our servers were great. Emily & Susan were fun, warm, and made sure we enjoyed our meal. They also went out of their way to say hi if they saw us in main dining room or Windjammer for breakfast or lunch. We NEVER saw our head waiter. Not once even to introduce himself. Shame on him! Specialty restaurants Gianni's and Chops were very good...food delicious and service great. Cruise director was depressing...he seemed to hate being at sea and wanted everyone to feel the same. He never seemed to interact with passengers or staff unless it was staged. NO Lectures except on retirement or if ship was trying to sell something. No special things for all the time at sea. And often cruise compass had wrong times. Was very disappointed in lack of activities or lack of planning (ie Show 8:30, game 8:45, karaoke 9pm). His morning show was depressing and it was only him behind a desk. No birthday, anniversary shout outs, no What's in the box. Activities staff ran the gamut... Billie andJP were friendly, always said hi and were lots of fun. Another girl was mean and nasty. Production shows were good, entertainers (for most part were excellent), ice show was spectacular. Never saw officers. Captain did not attend top tier event (which was a first for us) Excursions offered were great but the organizing of them was horrible. The first port the excursion departures were so disorganized that it created a dangerous situation with people just herded in, hallways, stairs and elevators blocked. Worst experience I ever had on cruise. Also awful was customs on the ship. Cruise director had a schedule, promised it would only take 10 minutes...he was a little off it took 2 days and people were in line for long periods of time. Cruise director spent a lot of time apologizing and thanking everyone for their patience, When we asked why there was such chaos, we were told "we weren't expecting so many of you" or "there are a lot of you". They should have known that, they had a passenger list and a list of who bought excursions. Every port had very long lines getting off and getting back on ship. Very poor planning and very disorganized. Any cruise is better than no cruise BUT Royal Caribbean feel far short of their WOW on this transatlantic The excursions we went on were very good, especially Fatima. It was the disorganization that was so horrible We had the Windsor Castle and airport drop off for disembarking. The meeting place was too small and when we got off to get luggage, many found their luggage not out. After more than 1/2 hour they found missing luggage still on ship and brought it out (5 carts full). Just another example of the disorganization. Read Less
4 Helpful Votes
Sail Date: May 2016
Overall the cruise was great. The ship is dated but is a beautiful ship. Embarkation on first day was great. No issues at all. Food on ship was good. The buffet closed at 9pm which really wasn't good. If you have a late show, by ... Read More
Overall the cruise was great. The ship is dated but is a beautiful ship. Embarkation on first day was great. No issues at all. Food on ship was good. The buffet closed at 9pm which really wasn't good. If you have a late show, by the time you get out of the show, the buffet is closed which doesn't make any sense to me. They also didn't open up the whole Windjammer most of the time which was crazy. The only place to get a snack was on the promenade deck and it was limited as to what you could get. Couldn't make your own toast, so the toast they made was as hard as a rock cause it was probably sitting there. They should have had someone at the toaster making toast as people asked for it. Our dining room experience was good. The only thing I didn't like was that we had a table of 14 (oblong table) which I think is too big. We could never converse with the others at the other end of the table as it was too big. We have always had a table of 8 or 10 (round table) which was great. We have done 6 TAs and always enjoyed meeting the officers and the Captain always had a hour long q and a time at the coffee place. On this cruise, we never seen an officer (only at the Captain night). Not the most friendly officers. Excursions at the Ports - Getting off the ship was a nightmare and even worse getting back on from the ports. I have never seen such a dis organized group of people in my life. It took forever to get off the ship and the line ups to get back on the ship were worse. They really have to work on this. I think that it turned a lot of people off..It did us. Television was really bad in the rooms. They repeated the same shows day in and day out. I know this may sound trivial but on other ships they had great shows on the tv and never repeats. Our dining staff and housekeeping staff were great. I did notice that they have cut back on staff and staff were working a lot. All in all it was a great TA but there could be improvements. We are not loyal to any one shipping line but Royal Caribbean will not be top on our list. They have a lot to work on. Read Less
13 Helpful Votes
Sail Date: May 2016
We booked this trip mainly on the blowout price. $500 for a 13 night cruise in a decent cabin cant be beat. This was our first time with RCCL but we are seasoned cruisers having sailed with 5 other companies. This was out first and likely ... Read More
We booked this trip mainly on the blowout price. $500 for a 13 night cruise in a decent cabin cant be beat. This was our first time with RCCL but we are seasoned cruisers having sailed with 5 other companies. This was out first and likely our last with RCCL. I got an incredible deal but If I had paid more I would have been disappointed. The good: Embarkation was very well organized The rooms were great, the beds, the size, the way they are organized. It all seemed very well thought out and as good as any line or room we have had. Many (but not all) of the staff were also very good. The main dining staff were professional and attentive. Most of the staff in the windjammer were also good. The spa staff were excellent. The ballroom themed show was excellent and the ice dancing show spectacular. These two shows were REALLY REALLY good. The orchestra was great and the cafe singers and guitar players were superb. The live violin and piano music in the dining room really added to the experience. The flowrider was fun and very easy to get time on. The gym was clean, well equipped, and always had space. The drinks were well made. The parade/carnival was fun. Medicore: The food, at best, was mediocre. Very bland and inoffensive, like a Cracker Barrel at sea. Far behind ANY other cruise line we have sailed. Our group lost weight on this 13 day cruise! The exceptions being the Indian and Asian foods offered which were edible to good. The juggler and Magician were decent enough. (I didnt catch the hypnotist so cant judge him) Cabin steward was good but lacked personality. The disco on the promenade could have been more interactive. Bad: The entertainment not mentioned above was awful. Like off-strip Vegas 25 years ago. Cruise director felt like a used car salesman and had no rapport or interaction with guests. Constant up-selling of Izumi and Sabor. I got approached 6 times for Izumi and 3 times for Sabor and was given the hard sell each time. It felt like a time share sales presentation and they often interrupted conversations and meals to sell to you. I was going to try them before the sales pitch but decided against it out of spite after the hard sell. By day 5 I just started to be rude and send them away once I saw them coming. Really disorganized ports, 1.5 hours to get on ship in Azores, problems at other ports. Cruise director admitting "he knows nothing about these ports"; well do some research! 24 hour cafe promenade is a joke. It is tiny and has only 2 options for food; Pizza or a Sandwich. Terrible pizza and sandwiches that are 4 inches of bread with 1 thinly sliced piece of meat and a limp piece of lettuce (literally). If you wanted a sandwich that didn't taste purely of bread you had to get 5 sandwiches, take them apart to make 1 decent sandwich. So much bread waste as everyone was doing this. Many other cruise lines do made to order sandwiches, why cant RCCL? It would save them money and waste. Better year ditch the cafe promenade and leave a section of Windjammer open past 9:30 pm! Windjammer (buffet area) closed and locked at many times people wanted to use it (after lunch, after 9:30). Heck at least let people sit in there, you don't have to serve food (although it would be nice to leave a small section open until at least midnight). There were not enough places to play cards and the windjammer and all its oceanview tables was locked up tight. Read Less
2 Helpful Votes
Sail Date: May 2016
I must commend the people who designed and built the boat... Bravo it is a beautiful boat. We were recently on a Transatlantic repositioning cruise. The operation of the cruise and the organizational weakness of the management was obvious ... Read More
I must commend the people who designed and built the boat... Bravo it is a beautiful boat. We were recently on a Transatlantic repositioning cruise. The operation of the cruise and the organizational weakness of the management was obvious through the cruise. The cruise director was enormously disorganized, regularly provided incorrect information and conducted the disembarkation for shore excursions in a terrible manner. Absolutely everyone was pissed. The line at the guest services desk was extremely long 24-7 with people lodging complaints and rarely more than one or two staff, always scowling. . If you want to see a short or no line go to the location where you sign up for your next cruise. Well staffed, happy people, but no line. They upsell you on 13 days of WI-FI, but when you get to sea, they tell you that because of the size of the ocean, there is no or weak WI-FI... what a scam... Again if you want to get a stronger signal, go sit in the location where you sign up for the next cruise. Their signal is great. Lovely boat, moderately good food, poorly prepared staff. Read Less
3 Helpful Votes
Sail Date: May 2016
I have 25 sailings with Royal Caribbean, four are on the Navigator all of our sailings on her have been wonderful. Unfortunately our Transatlantic cruise was not up to their normal high standards. The odd things that happened on this ... Read More
I have 25 sailings with Royal Caribbean, four are on the Navigator all of our sailings on her have been wonderful. Unfortunately our Transatlantic cruise was not up to their normal high standards. The odd things that happened on this cruise are not normal at all. I do have a few disappointments as well as high points to share. The guests on board were seasoned travelers, we notice every little thing. The average age was 65+. EMBARKATION - The line for the Priority boarding for Diamond and above was extremely long. The person inside the door at the terminal directed us to the shortest line for general boarding. It was a quick easy process. LIFE BOAT DRILL - The life boat drill was held later than usual. This created a problem in the dining room. Some muster stations are in the dining room. The life boat drill was not totally completed in time for the passengers with the 5:30 dining to enter the dining room. We were trying to leave as they were trying to enter. The poor waiters were trying to move everyone along. DIAMOND LOUNGE - The Star Lounge which they used for the Diamond Evening events had many broken chairs. Even by moving the large number of Diamond members to a huge facility, finding seats was challenging at times. On the positive side, there were two areas where you could get hot and cold snacks. They kept them well stocked. The waiters were always available to get you a beverage. Most of them remembered exactly what you drank. The regular Diamond lounge is always open. They still served their continental breakfast with Salmon, and had warm cookies in the afternoon. It is also a nice quiet place to go and sit. GUEST SERVICES - I never found any long lines or wait times at Guest Services, I went there on several occasions and quickly had my questions answered to my satisfaction. All the agents were pleasant. As usual there were long lines on day one and on the last day. MEDICAL FACILITY - I needed a medical issue taken care of and went to the medical facility. The particular insurance I purchased pays the facility up front. The guest should never receive a bill. This is one of the reasons I choose this company. It is not the insurance sold through the cruise line. I went to the medical office and showed them my insurance card. They didn’t look at the card and said it would be on my onboard account. My bill was less than $100 so it was not a budget breaker. I cannot imagine the immediate out of pocket cost of a major illness or accident on board. MISCOMMUNICATION - There were typo errors and incorrect information in the Daily Cruise Compass. That publication comes from the home office in Miami, therefore, the crew on board has no control over what they receive. They had to deal with what they got, just as we did. In my 25 cruises with Royal Caribbean I have never run across this issue. When the cruise director read the compass at his morning TV show you could see that he was taken aback by when he read daily events from the Cruise Compass. He was able to make verbal corrections on the spot. He tried to play it off, many people saw this action as uncaring. It is too bad passengers viewed it that way. It was not his intent, he was trying to make the best out of an uncomfortable situation. DAILY ACTIVITIES - There were many different types of activities to keep us busy through the entire trip. The activities were varied and offered something for everyone. DINING ROOM - I did not see shrimp cocktail on the menu any evening. I found out later, from another passenger, they do have it available if YOU ASK for it. The meals were ok, but not spectacular. The wait staff did an excellent job. IMMIGRATION - In order to speed up the disembarkation process in Southampton, immigration agents came on board during an at sea day to check our passports. Immigration did not send enough agents to smoothly and quickly do this process. The passengers did not help this situation either. We were all given times to show up for this process. Many thought why not go early. Well that action delayed everyone. Again not Royal Caribbean's fault. The immigration officials office determines how many agents they need to send out. There should have been more agents and passengers should have stuck to their assigned time to get in line. The cruise line did the best they could in this inconvenient situation. SPA - I have never treated myself to a massage on a cruise. I was pleasantly surprised, they have many rooms. Everything was professional and clean. The atmosphere was calm and I felt so much better after my treatment. I will do this on every cruise from now on. GYM - I thought with being at sea for so many days the gym would be packed. No it was not. I usually went about 10 AM and I was able to use any of the machines I wanted. ENTERTAINMENT - Many reviews slammed the entertainment. I did not find it much different than the regular twice yearly 7 night cruises we take. It is geared to please various tastes and they can't please everyone every day. SHORE EXCURSIONS - There were two tours offered to Normandy, people who booked one tour were told 2 days in advance it was cancelled due to weather. I find that odd since the other tour went on as scheduled. The weather was beautiful that day. This is a 10 hour tour and I do believe they should have some sort of provision for food. PONTA DELGADA WAIT- Unfortunately the port of Ponta Delgada did not have enough security agents. Due to short staffing and a small security area the wait to get back on board was 45 min to an hour. Royal Caribbean cannot be faulted for this. It is the Azores Port Authority who staffs the security. The blame lies on them for this. WINE TASTING TOURS - We took 3 tours which included wine tasting at the end of the regular tour. I do not recommend doing this. It is not what we think of as a wine tasting. All three places gave you a bit less than 2 oz of ONE wine. That was it. One place offered many cheeses, one offered some canapés and a sweet item, one offered only crackers. They are not worth the additional cost. Take the tour that is the same but does not include the wine tasting that is good by itself. ANOTHER SLOW EMBARKATION - At one port we had to wait for the gangway to be moved to a different level on the ship. This is due to the normal ebb and flow of the tides. It was an inconvenience but not Royal Caribbean's fault. They do not have control over the tides. They moved the gangway as swiftly and safely as they could. Yes, this caused lines, but there was no other option. We were at the mercy of the seas. HANDICAP ACCESSIBLE TOUR CANCELLED - At one port there was a tour geared to those with mobility issues. It was the only tour that was handicap accessible. They cancelled that tour due to only 4 people signing up. That is a shame and slap in the face to the disabled. PHOTOS - They are doing the purchasing of your photos differently. They now, after your order them on the computer kiosk, deliver them to your room. This did not work out so well. Many people did not get their photos and had to have the charges removed from their account. If you wanted to purchase a photo on the last night, there was no way they could get the photo to you before we docked. They were only open from 9-11PM the last day. You could pay and down load the photo to your electronic device. That would have incurred additional fees for WiFi, then the cost to have it printed when you got home. We wanted a PRIVATE BLACK AND WHITE photo taken in celebration of our 50th wedding anniversary. We tried to contact that photographer the entire 13 days on the ship. We went to the photo studio area and made the request every couple of days. They wrote down our name and said the photographer would contact us. That never happened. HELPFUL TIPS - There are 3 formal nights. You will move your clock ahead 1 hour at NOON 4 days in a row. From the Azores to Lisbon you move 1 hour ahead at midnight. From LeHarve to Southampton you move the clock back 1 hour at midnight. Changing the clock at noon was very strange. It is well worth taking the cruise line transfer from Southampton to Heathrow. It has two routes, one stops at Stonehenge and the other at Windsor Castle. LEAVING THE SHIP AT AN ALTERNATE PORT - I was curious if this could be done. I received many different answers. I know the answer now. Several couples left the ship in LeHarve and traveled on their own to other European destinations. You have to make special arrangements through the Cruise Line to do this. CRUISE DIRECTOR Jeff has been with Royal Caribbean for 25 years. Many passengers had issue with him. He has a very demanding job; he needs to be all things to all people, both passengers and staff. Imagine having lines of upset passengers and trying to solve all of their problems. Many issues were caused by outside sources not Royal Caribbean itself. With all of the glitches with this cruise this had to be one of the hardest ones he worked. Give him a break, put yourself in his shoes. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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