1 Helpful Vote
Sail Date: June 2019
The ship was very pretty, had most of what we like in elegant decor to delight our senses and keep us dazzled. The food, too, was very good, possibly the best we have experienced in a wealth of cruises we have taken with a variety of ... Read More
The ship was very pretty, had most of what we like in elegant decor to delight our senses and keep us dazzled. The food, too, was very good, possibly the best we have experienced in a wealth of cruises we have taken with a variety of cruise lines. We had an inside cabin off the Royal Promenade, which meant we had a window that looked down at the shoppers. The room, itself, was very nice, with a window seat as well as a little couch, besides the desk chair. It was roomy, with enough nooks for storage for our short 4-day cruise, that I would consider to book such a cabin again. However, the bed was hard - I mean board hard! Our quality of sleep was not good for the 4 nights. We tossed and turned most of the night, only to fall asleep and wake much later in the morning because we had no sense of day or night because of being in an inside. This sleep pattern disrupted our usual cruising routine. Anxious to start using the Workout room, we went straight there the first morning. The weight-powered machines were adequate, but when we attempted to use the bikes, treadmill, etc. they all were password accessible. The place hummed with activity, and I saw no staff member there that would assist us in how to activate any of these equipment. So... we left, and never returned to the workout room for the duration of the cruise. We dined twice in the dining room with our open dining option, and the service was good both times. We actually made a reservation for those dining nights when we first boarded the ship. I asked the staff taking our reservation which night was formal nigh, and he informed me that they do not do formal nights anymore. Having packed my husband’s suit, I was disappointed this wasn’t made clear on their webpage. We cruised with my daughter and her family, and I hoped to get a nice picture of us all decked out in our best attire. Originally the formal night is the second night of shorter cruises, but we chose a different night to go to the dining room, to better fit with our daytime plans. But what I wasn’t told is that RCI or maybe just this ship does a Dress Up anyway you Like evening which is the same as formal night, and all the photographers were on hand... and we missed it as we sat upstairs in the Windjammer enjoying the casualness of the night, unknowing... The focus on hand-washing as people entered the Windjammer was humorous, with staffers playing guitars, singing and prancing around “washy-wash your hands, scrubby, scrub your hands” to popular tunes, and with the exception of one very tuneful fellow, sung painfully off key. The service there was good to excellent, but I found the tables so close together, and the chairs difficult to move on the carpet, that it was a struggle to get up and return to your table, weaving through tables and chairs heavy with other diners. No more pretty glassware is given in the specialty drink. I was told that stopped, even though their website still shows pictures of those lovely glasses. Huge disappointment, hoping to add to my collection. But about the drinks, it costs around $15 per glass. Plan to drop $30+ for two drinks... making those high priced “drink plans” a better choice for some. Bingo was rather a disappointment, too. Less games, higher prices. No fun Bingo Lingo. Rush, rush, rush. And the same for all the Trivia gatherings we experienced. Boring. Regarding the dance and singing talent of the theatre shows, It was an experience we could have better spent watching TV in our cabin room. But, ah, there were no movies to be seen on that TV without paying $12 to rent. This included movies the ship was showing poolside each day. It didn’t seem fair. So, hanging in the room was not an option on this ship. But lounging in the Solarium was a real relaxing. Bring a good book or two, and find a pool bed. Or maybe a hammock on the upper open decks. But if you grab a towel or two, be warned that if you will need to show your sea pass, and then must return them, Showing your sea pass again. Maybe bring your own beach towels might be the better choice? If you are real savvy with technology, then maneuvering the RCI Ap to find out what’s going on day-to-day, hour-to-hour will be all you need on your phone, providing it is no more than a couple years old model. Otherwise, you can still tote around the paper version, as we did. The Ap was difficult to navigate, and caused more frustration than convenience. We stopped at CocoCay, and it is huge. Daughter had booked a beach bed for her family, and when she stepped off the pier entrance, there were no signs to direct her to where they were. They went to the nearest beach, and walked the sand till they found them an hour later. Later it was discovered that there was an exclusive transport cart to take people to the private beach where rage beach beds were. It took us longer to find them, as we dragged our rented water mats along with our beach bag. We stopped to ask where the beach beds were, and staffers there were clueless till one took the measures to investigate, and put us “elderly” people on a cart transport to the exact beach. It was a nice, quiet beach, I mean very nice. The kids spent the day finding all sorts of sea creatures in the shallows and along their walk through the sandbars. But the beach was far removed from the fun children’s activities, so put on your walking shoes when visiting CocoCay. The second port stop was at Nassau. We stayed on the ship, We noticed that the pier was different. They have added more piers changing the look of the cruise port entrance. It had been a few years since we last were docked in Nassau. And lastly, our final bill. We compared the cost to what they changed our credit card, and it did not jive. I have inquired with RCI and have not received a response from them. And, no, we did not a make any additional purchases on our last day. So...? Be mindful that their bookkeeping might have some chinks in their otherwise Royal Caribbean armor. Read Less
2 Helpful Votes
Sail Date: March 2019
Wow, what a great cruise. The best of times start at Decks 11 and 12 around the pool. The cabanas were a joy to sit in--like box seats at a ball game. The 3 level Lime and Coconut bar is the perfect place to hang out, people watch and ... Read More
Wow, what a great cruise. The best of times start at Decks 11 and 12 around the pool. The cabanas were a joy to sit in--like box seats at a ball game. The 3 level Lime and Coconut bar is the perfect place to hang out, people watch and party. Soft serve ice cream on 11 now has an attendant. He kept the lines moving and eliminated the usual mess and germ sharing. El Loco Fresh (also on 11) is a free Mexican style buffet walk-up. Food was good, but the cheese was way thin and you had to open up the pre-wraped burritos to add some of the available hot sauces and assorted other condiments. That really backed things up. The new water slides are amazing. Tried em both and loved em both. If you want entertainment, hang around and watch people try to get out of the 2 seat blaster after their first trip. Best times could also be found at the Bamboo Room and Playmakers, both on 5. They are bars with good bar food; but at an extra cost. More on that in a minute. Deck 4 has $2 Mimosa's at the casino on the sea days. Best drink deal I've found since the 2 for 1 margaritas at the On Air bar on Freedom! Deck 3 has the entertainment. The shows at Royal Theater were varied and entertaining. Something for everyone. Studio B has a new ice skating show that is even better than the old one. It also has free skating and lazer tag. Good stuff. Now for the ok...the music was loud. I'm going deaf because of the way I played my music in the 60's and 70's. But most of the music onboard was way loud. Royal spent many millions renovating the pool area, so why on 4 different nights did we have late night parties on deck 5? They did have one on deck 11 one night, but the shrill electronic music that was playing drove us downstairs. Main dining dinner is at 5:30 or 8:00. It takes close to 90 minutes to finish. So why were some 60 minute shows scheduled at 5:00 or 7:00? Last, but not least, the Windjammer closes for the evening at 9:00. Which means that the only free food to be found after then is at the Cafe Promenade on deck 5. At busy times the wait would be 10-15 minutes for something to nosh on. Good business for the Bamboo Room and Playmakers though. And they do have good food. But those are just nits, the ship is great. Read Less
5 Helpful Votes
Sail Date: November 2018
We chose this cruise for price and ports of call. Sail date 11/23/18 - 12/2/18. Ports of call were Labadee, Aruba, Curaçao and Bonaire. Boarding the ship was handled efficiently and we had our luggage within an hour of boarding. ... Read More
We chose this cruise for price and ports of call. Sail date 11/23/18 - 12/2/18. Ports of call were Labadee, Aruba, Curaçao and Bonaire. Boarding the ship was handled efficiently and we had our luggage within an hour of boarding. We had questions and we couldn’t get answers because everyone was “new.” No one directed us to someone that could answer our questions. We had breakfast in the Sapphire dining room on our first day. We were among the first seated. It took 45 minutes to get served. The food was not hot and the order was wrong. When I questioned the waiter about the mistake they showed me that they had given me an old menu. We had breakfast in the dining room on our final day and it took 50 minutes to be served. We have to cut them a break on this one because the last day can be hectic. As good as the dinner menu looked and the presentation was beautiful, the food rarely arrived hot. Room temperature was what we received in most cases. The only exception was on evenings when we had late departures and the dining room was not as crowded because passengers were still on the island. My guess is that food is plated in advance and left sitting until served because they can’t handle a full dining room. I received an old menu on one occasion. Our waiter and assistant waiter (Shenelle and Miran) were the perfect balance of friendly and professional. Our cabin was kept tidy by our room steward but we kept finding gnats in our bathroom. They appeared to be coming from the sink drain. Bath towels, hand towels and wash cloths were horribly worn with torn hems and frayed edges. Bolero bar was not clean. A puddle of liquid and debris needed to be wiped up. We noticed that upholstery throughout the ship was stained and worn. Definitely needed to be replaced. We found the Windjammer cafe was the best place to eat. Good options on the buffet and the food was hot. We were able to pick convenient times to eat so that there wasn’t a scramble for a place to sit. Chops grill was a great place to eat. Costs extra but the food was perfectly prepared. Disembarking went smoothly. This is our third Royal Caribbean cruise and we were disappointed. We aren’t sure if RC is falling apart in general or if it’s just this ship. Not sure we will cruise with RC again. Read Less
3 Helpful Votes
Sail Date: November 2018
Before giving my negative experiences, I want to say if you can't have fun on a cruise there is something wrong with you. We are platinum on Norwegian, but we were wanting to be diamond on Royal , so we booked this nine day cruise. ... Read More
Before giving my negative experiences, I want to say if you can't have fun on a cruise there is something wrong with you. We are platinum on Norwegian, but we were wanting to be diamond on Royal , so we booked this nine day cruise. We arrived at the port at 10:00, hoping to board by 11:30. Our status gives us Prority boarding. The boarding was horrible!! It was like herding cattle. The cameras were broken! And we didn't get on until 1:00!!! On the first day, we like to eat in the main dining room. It wasn't open. We had the Promenade inside room, which means we had a window overlooking the Promenade. This was really nice. We had the greatest cabin Stewart--- Camilla Trindade. She was wonderful! She was always there to help you and she always had a smile on her face! I have a C-PAC. She got me distilled water and an extension cord. I like to hang my shorts, but I didn't have enough pronged hangers. She brought me 10 more. EXCELLENT SERVICE!! The first Sea night we had a reservation at Chops. The appetizers were excellent. I had the shrimp cocktail and the crab cake. The shrimp were huge and the crab cake delicious. Then came the horrible steak. We got the 12 oz Ribeye ordered medium rare. It was well done. We sent it back. The second one was even worse! It was so thin--- no where near 12 oz. It was tough and well done. The next Sea night we ate at Giovanni's. We didn't like the appetizers , but the filet Mignon was EXCELLENT! It was cooked to perfection! We complemented the chef. We had already made reservations for our third night at Chops. The head of all the restaurants just happened to be at Giovanni's that night. We told him about our experience at Chops. He was wonderful! He told us he would change our last reservation to Giovanni's and he would allow us to get the appetizers brought to us from Chops. When we ate our last meal at Giovanni's everyone asked how we got those appetizers and we said, " Just Ask" We only took one tour and that was with Bonaire Vista Tours. Our tour guide was Joli and she was excellent. It was well worth the $35 per person. Now our other negative experience. We went to the Cruise Next desk and Erwin made our reservations for our next cruise on Norwegian in January. We also signed up for a Royal Carribean credit card. He was to have transferred all our on board charges to the new credit card, which he didn't handle correctly which we found out when we were disembarking. (which I will discuss later). Since the cruise in January was so close, we had to pay for it in full. That night I got a certificate from the Casino for $100 off the price of my next cruise. The next day I went back to Erwin twice. He said that because we had paid in full he couldn't apply the $100. I went to the casino host and he told me to talk to the head of the Cruise next desk. After three visits to Cruise Next I finally got it applied. Since you have to wait forever at the Cruise Next Desk to be helped-- this was a waste of my last Sea day!! I have to say the I like was Royal Carribean does in the main dining room for lunch. You can order from the menu or go to their Tutti a Bar or both. This is where you can have them custom make a salad the way you like it and you can fix your plate from a variety of entrees. They have an antipasti table. They have a table with all kinds of desserts, including a chocolate fountain and a sundae ice cream bar. I really enjoyed this. One night in the dining room, they have lobster. You can get as many lobsters as you want. On Norwegian they no longer serve lobster. One night they had baked Alaska, which I haven't seen on a cruise in years! Now to the horror in disembarking. It is always so easy on Norwegian, but it is a horror on Royal. We take SAS transportation to and from Fort Lauderdale and the port.( They are excellent!). But if you are after 10:00 you risk having to wait 45 minutes for them to pick you up. If you are through customs before that you don't have to wait long. With Royal you sign up for a time to disembark. We chose 9:00. We were number 17. 9:00 came and went and they hadn't called our number. They had stopped calling numbers at 15. Finally at 9:30 the girl suddenly called all numbers under 25. This made it a mad rush for 10 groups being called at once. When we finally got up to the station where they scan your card, they wouldn't let us off the ship because they said we hadn't paid our bill. We tried to give them the info over the phone, but they wouldn't allow it. We had to go up to customer service to sign for it to be paid. This was Erwin's fault. No one had called us or left us a message that there was a problem with our bill. THIS IS UNACCEPTABLE!! Then we finally get off the ship, the escalator to customs is broken. We had to wait forever for a elevator to get us to customs. A TOTAL NIGHTMARE!! Read Less
7 Helpful Votes
Sail Date: October 2018
Done this cruise many times with Royal Carib on this ship and other Royal Carib ships but usually early October never had any problems lovely cruise with good weather USUALLY!!!! This one was a nightmare where do i start? Sailed from ... Read More
Done this cruise many times with Royal Carib on this ship and other Royal Carib ships but usually early October never had any problems lovely cruise with good weather USUALLY!!!! This one was a nightmare where do i start? Sailed from Southampton on Friday night 26/10/18, entering the bay of biscay the seas were rough and it was very windy slight movement felt onboard, during Saturday seas still rough and still windy during late night Saturday early Sunday a loud bang was heard and the Bravo emergency call for the crew was heard with crew members running from bars etc, somewhat panic! Ship diverted to Vigo and docked there Saturday night early Sunday morning whilst assessment of damage was carried out, it appears that one of the stablisers had damage causing the ship to take water onboard flooding lower areas. The ship stayed in Vigo all day Sunday and left Monday at 4pm after having water pumped out of ship for hours, from Vigo it went to Gran Canaria which was ok then onto Tenerife which was a saints day celebration so hardly any shops were open, from Tenerife we sailed for three days back to Southampton. with seas a lot calmer but could still feel movement of the ship. Out of five ports of call originally planned we visited only three ports missing Maderia and Lanzarote lots of passengers very dissapointed. Worst of all was the lack of clear information from the captain it all seemed to be hushed up and rumours of the problems running rife and scaring some first time cruisers who many said they would not cruise again and therefore losing out on the 25% furture cruise discount. Very dissapointed with RCCL only offering a measly 25% refund of original cruise fare and 25% off future cruise, i think 40% minimum should be offered as refund and still 25% off future cruise. Basically out of a 10 day cruise 6 days were at sea with outdoor pools hardly in use and passengers bored out of their heads. My thoughts are that the Navigator is due refurbishment i think in March or April next year and RCCL is hoping it will last till it goes for refurbishment, ship looking very tired and shabby in places, menu's in dining room falling well short of pervious standards and entertainment poor apart from Perry Grant. We are Diamond Plus members and seeing recently that standards are dropping although the staff as always are terrific. Come on RCCL we've spent thousands of pounds with your company give us some decent discount on what was a dissasterous cruise! Read Less
3 Helpful Votes
Sail Date: September 2018
Chose this cruise for its Itinerary. Embarkation was stress free and we were on the ship within half an hour of arriving at Southampton. Our cabin, on deck 12, was immaculate and impeccably looked after during our stay. We had seen ... Read More
Chose this cruise for its Itinerary. Embarkation was stress free and we were on the ship within half an hour of arriving at Southampton. Our cabin, on deck 12, was immaculate and impeccably looked after during our stay. We had seen negative reviews of Navigator but had no complaints - the food in the Sapphire Dining Room was excellent with extremely good choice of dishes and the waiters were friendly, kind and efficient. The entertainment and activities were varied, there was something for everyone and standard of the shows excellent. We loved the Morning show on the TV with Cuddy and Daniel - hilarious. All the crew worked incredibly hard in all areas including the unsung hero’s behind the scenes. The only ‘fault’ we had was with a shore excursion advertised as a ‘Panoramic tour of Agadir’ and turned out to be a view over Agadir of the sea, a visit to a Mosque which was closed and rest of the time was at a Souk! Not value for the money 59$ each. We found Navigator of the Seas to be a very stable ship and was maintained very well - and would certainly travel with Royal Caribbean again. Read Less
7 Helpful Votes
Sail Date: July 2018
We cruise with RC quite regularly so it is very easy to notice the ever increasing evidence of cost cutting each time we go on board. It hasn't quite reached the point where I would consider going elsewhere but it's very close. ... Read More
We cruise with RC quite regularly so it is very easy to notice the ever increasing evidence of cost cutting each time we go on board. It hasn't quite reached the point where I would consider going elsewhere but it's very close. Firstly, the Main Dining Room. Vastly understaffed. Can't blame the wait staff. It's not their fault that there isn't enough of them. Result is a very long wait between courses and the food is always cold when it arrives. I don't really wish to make complaints when I am on holiday but after 3 or 4 visits of cold food and long waits, we found it was better just to go to the Windjammer and serve ourselves. We found the food in the Windjammer to be of really good quality so we didn't miss the MDR at all Secondly, the atmosphere on board had way too much, sell, sell, sell. I appreciate RC is a business and needs to make a profit but constantly making tannoy announcements for sales of this, sales of that, does start to get irritating. Adding 18% to any and all drinks is a bit cheeky. Especially as most of the time I had to go to the bar myself due to the shortage of waiters.There is also a shortage of bar staff. Doing away with providing shampoo and conditioners is a bit stingy. I would rather pay a bit extra and have these provided as opposed to having to bring my own. Also, the ship is beginning to look a bit worn and tired.. Lots of broken seats in the lounges and carpets with frayed edges getting caught on peoples shoes. And one common gripe, there are simply not enough loungers for the amount of passengers on board. We did see a few arguments caused by guests who left towels on loungers all day even when they weren't being used. On the plus side, the cabins are kept spotlessly clean by the stateroom attendants. Two of the headliner acts were good. The comedian and the ventriloquist . The singers and dancers seemed to be just going through the motions. Read Less
Sail Date: June 2018
This was our third cruise on a Royal Caribbean vessel and as usual everything ran like clockwork. Our embarkation at Southampton was effortless and took less than ten minutes from entering the embarkation hall to being on board the ... Read More
This was our third cruise on a Royal Caribbean vessel and as usual everything ran like clockwork. Our embarkation at Southampton was effortless and took less than ten minutes from entering the embarkation hall to being on board the Navigator of the Seas. Although our cabin was not ready at the time of embarkation as we had arrived early provision was made on board to have a meal in the Windjammer (self service restaurant). The variety of food and quality was suitable for all tastes. While the quality of the food was not exceptional it was more than adequate for our tastes and we were more than happy with it. An announcement was made when the cabins were ready to be occupied and we proceeded to our inside cabin. We had purchased a "guaranteed" cabin which amounts to pot-luck but we were not disappointed with the one allocated to us. (Cabin 6135). Our baggage was delivered to our cabin in the late afternoon after having been left in the embarkation hall for Royal Caribbean to deliver to our cabin. We opted for "My Time Dining" which meant we could choose anytime we preferred within the opening hours of the main dining room. We chose to share a table and added to our enjoyment by meeting from all walks of like. As stated the quality of the food was more than reasonable without being outstanding but this is a subjective view as this is our opinion. The service in the main dining room by Oliver and Sachin was excellent and we appreciated their regular input regarding recommendations. The entertainment was average other than the ice show which was outstanding as was the band/orchestra. We did not participate much in the entertainment on board, however, a large variety as available on a daily basis. Unfortunately we visited Oslo, which is within walking distance of the port, on a Sunday, where everything was closed. Our next port of call was Copenhagen where we took a Hop-on-Hop-off Red Bus that collected us on the Pier and returned by a shuttle bus which was included in the price. Helsinki was celebrating a public holiday and to the disappointment of most there was not much to do. The highlight of our cruise by far was the visit to Saint Petersburg which is a must, although the process through passport control is cumbersome, Royal Caribbean had the process well organized and we were able to get through within 25 minutes where we were met by our tour guide. We had pre-booked a tour with Alla Tours and as we are senior citizens we were advised by Anja at Alla Tours to do the two day "Must See Tour". A tour of Saint Petersburg is a must! The old city of Tallen was very interesting and we used a shuttle bus as it is approximately a 30 minute walk from the harbour. Skagen, in Denmark, is a small fishing village which we visited by using a shuttle bus as it is approx 25 minutes walk from the pier. In summary we had a fabulous cruise, well catered for by RC, and disembarkation was a walk in the park. Would we recommend this cruise and cruise liner, hell yes. Stephen & Maureen from South Africa Read Less
1 Helpful Vote
Sail Date: June 2018
My husband and I were travelling with a group of 60 passengers and this was our 1st ocean cruise. I was nervous about being on the open seas, but once on board Navigator of the Seas, all fears were gone. It was a smooth sailing vessel even ... Read More
My husband and I were travelling with a group of 60 passengers and this was our 1st ocean cruise. I was nervous about being on the open seas, but once on board Navigator of the Seas, all fears were gone. It was a smooth sailing vessel even when the N. Sea became a little choppy. Thoroughly enjoyed the live shows in the theater, the entertainment (trivia, sing-a-longs, etc. ) in the Schooner lounge, friendly chats at Boleros, dancing and socializing in the Cosmopolitan and the English pub. My favorite though was the Promenade Cafe, where we were able to indulge in English scones and other pastries with a nice cup of tea at any time we wanted too. I decided to have a spa hour and enjoyed a soothing massage in clean comfortable surroundings. Also enjoyed the gym, but preferred to take in the fresh sea air by going for walks on the decks. As for the meals, our scrumptious dinners were in the Sapphire Room and we had our breakfast and lunches in the Windjammer, which were delicious and fresh. I did not get to eat at any of the other restaurants, but heard that the meals were great. Also had fun and enjoyed the on board shopping. Had the opportunity to have a chat with the Captain which was a highlight. The crew from different parts of the world were courteous, very friendly and helpful. It was a super experience to be on board the Navigator of the Seas. Read Less
Sail Date: June 2018
I always wanted to go to Scandinavia and st.Petersburg.iheard review from other People about the Royal Caribbean ships how wonderful they are. I had a really wonderful time on the cruise and the food was great!!! The ship was ... Read More
I always wanted to go to Scandinavia and st.Petersburg.iheard review from other People about the Royal Caribbean ships how wonderful they are. I had a really wonderful time on the cruise and the food was great!!! The ship was fabulous and the service in the whole was good. The only thing that was bad was the cabin which I feel was falsely advertised and too small meaning four of us had to sleep on bunk beds in a cramped environment. I hit my head a few times and the rest my family found this arrangement really uncomfortable. We did complain to customer services however the ship was full capacity and we couldn’t get an upgrade. In the end we were only given a complimentary meal. Make sure you check your cabin size as this will ruin your holiday! The tours were also really good however I feel there was not enough to do on board on the sailing days. A good holiday despite the above but make sure you book with a travel agent as the website is really misleading. Read Less
2 Helpful Votes
Sail Date: June 2018
The cruise itself was very enjoyable. The staff were great. The food not so great. A lot of the time the food was lukewarm and the vegetables almost raw. Not very nice. The prices of drinks in the bars/restaurants is extortionate. $40 ... Read More
The cruise itself was very enjoyable. The staff were great. The food not so great. A lot of the time the food was lukewarm and the vegetables almost raw. Not very nice. The prices of drinks in the bars/restaurants is extortionate. $40 to $70 dollars for a bottle of wine. A can of John Smiths $8. You could not afford to have many drinks on this cruise. The entertainment again was not as good as we have seen on other cruises but I suppose its up to the individual. The ship itself is very big and very nice but very crowded with over 3500 passengers. On a sea day with inclement weather you could hardly move anywhere as everyone was inside. There was nowhere to get a quiet place to read as music is blaring out everywhere you went. We certainly will not cruise with Royal Caribbean again. Rate 5 out of 10 Read Less
Sail Date: May 2018
For my husbands birthday which RC never acknowledged loved the entertainment the cruise director and team all worked so hard The cabin was great but the condition on balcony was dirty and had splaters of paint everywhere had to be ... Read More
For my husbands birthday which RC never acknowledged loved the entertainment the cruise director and team all worked so hard The cabin was great but the condition on balcony was dirty and had splaters of paint everywhere had to be washed down with my sterile wipes. In general the curtains didn’t not fit let the light in think they had shrunk The condition of the ship was generally dirty the sun beds were filthy I had black stripes on my body for the dirty slats on the chairs. Have photos litter around the decks to. Maybe due to lack of staff or half term very busy cruise .? The food was not up to the standard of previous RC cruises very everyday menu boring by the end of the week in the restaurant The self service was not enough cold fish for buffet All in all the entertainment made up for the issues raised everyone works so hard on board One point on the daily planner it would be helpful to put down what time we are leaving in big letters and wher to next!! Read Less
1 Helpful Vote
Sail Date: May 2018
The itinerary was the attraction, embarkation was very good, we had a issue with the cabin on arrival which was dealt with straight away but we had to change cabins next day which all the staff handled very well. After this everything was ... Read More
The itinerary was the attraction, embarkation was very good, we had a issue with the cabin on arrival which was dealt with straight away but we had to change cabins next day which all the staff handled very well. After this everything was very good all the food every where we ate was excellent staff in all resturants where very nice and polite but I do think it is a shame that staff are not clearing tables in the windjammer when they are getting drinks for guests who seem to forget that this is a Buffett resturant nod these guest are quite able to get there own drinks. Ports of call where ok but for Marseille when it was either 1mile walk out of the port then having to get local bus or a 20 doller each transfer to the town even the taxis didn't seem to know what they would charge us,. Entertainment on a whole not very good the production team shows we think where poor but the headliner shows were not to bad watchable. We would travel with Royal Caribbean again it isstilloneof our favourites, Read Less
Sail Date: May 2018
There is not enough staff The bar service was very slow, Trying to get a beverage at the bar forget about it. The Windjammer, food good never enough clean tables chairs MUGS or staff like Woolworths Cafe 30yrs ago The overall ... Read More
There is not enough staff The bar service was very slow, Trying to get a beverage at the bar forget about it. The Windjammer, food good never enough clean tables chairs MUGS or staff like Woolworths Cafe 30yrs ago The overall crew did the best they could. I asked some of them if they where going ashore they told me that they would like to but they where either working or where to tired 1. Crew and servers were all superb. The problem is that they where ran off their feet 2. 4th floor restaurant was excellent; Milnas and Danielle excellent, food very good and we had a very good time in the restaurant, on 8.30 sitting 3. Cabin was kept immaculate and our steward was very helpful with anything we asked him. Was one the best part of the cruise; He was always happy and always greeted us with a smile, clean and fresh every day. 4 When Royal Caribbean supply a coach to exit port they charge 30$ us. when all other ports supplied coaches free of charge The staff works their tail off and they deserve medal, the staff tries really hard but they can only work with what they are given, and they aren’t given much. The internet, The excursions, And the price-------- what a laugh!!!!!!!!!!!!! This, but far, has got to be ONE OF MY MOST DISAPPOINTING CRUISES THAT I HAVE BEEN ON! I’m willing to admit maybe my expectations of a cruise were too high The overall experience was not up to the standards we expected did not full fill the expectations we had. I will not waste any more time writing anymore becauseI would not recommend the Royal Caribbean to anyone, and I will not use this company ever again Read Less
1 Helpful Vote
Sail Date: April 2018
I have always enjoyed Royal Caribbean cruises. Loved the Navigator of the Seas ship and the Promenade was my favorite. So much going on there and you could sit and watch all the people go by. I did not like the area in the Solarium or ... Read More
I have always enjoyed Royal Caribbean cruises. Loved the Navigator of the Seas ship and the Promenade was my favorite. So much going on there and you could sit and watch all the people go by. I did not like the area in the Solarium or around the pool as there were not enough chairs and they all had towels on them early in the day. If a towel is on more than 30 min. without someone on it the staff should remove the towel. The service in the main dinning room was superb. Our waiter and Assistant waiter Benjamin took care of all of our needs as soon as possible. They noted what we drank and how er liked all condiments and provided them without our even asking. The only real negative was on disembarkation. So many of our cruise passengers took their suitcases with them which slowed the departure to a crawl. We were herded into the 4th floor dinning room and their was not enough room, It took much longer with trying to get off. I do not know whey everyone needs to keep their luggage. Some has so many suitcases and were not able to handle them. We put ours out the night before and it worked so smoothly. Having a carasole in the claim area was a great idea. Read Less
3 Helpful Votes
Sail Date: March 2018
My hubby and I each needed 4 more points till D+ so booked a 5 day to Mexico (but stayed on the ship). We arrived at the port of Miami at 11:30am and were on board by noon. This was our first time on Navigator which was pretty much the ... Read More
My hubby and I each needed 4 more points till D+ so booked a 5 day to Mexico (but stayed on the ship). We arrived at the port of Miami at 11:30am and were on board by noon. This was our first time on Navigator which was pretty much the same as Explorer. This cruise was during spring break so there were over 1,000 children on board which was 25% of the passengers. However they were involved in age appropriate activities so we were never bothered by them. We never ate in the dining room. I purchased the Specialty Dining BOGO for the first two nights. First night was Chop’s Grille where we both had steak medium rare. It was done perfectly. Second night at Giovanni’s and again the filet was perfect. Third night at Izumi’s where we cooked filet on hot rocks. Yum! We ate all breakfasts and lunches in the Windjammer as well as the last two nights. I especially like the Asian food on the buffet at lunch. The Windjammer was very crowded except for the port days, so we always got there when they first opened for lunch to make sure we could get a table. We never went to any of the production shows as they are pretty much the same on all cruises and hold no fascination for us. However we did go to the Ice Skating Show the first night. It was very good. What talent those skaters have! We also went to a couple of movies since we don’t go to many at home. Every evening we went to the Diamond Club where we made new friends. The concierge was very friendly and attentive and the service of the staff was superb! We were in balcony cabin 8334. It isn’t as large as the junior suites that we normally book, but was still roomy enough for the two of us. Our cabin steward Henrique Took good care of us. As far as debarkation, everything went very smoothly. We were off the ship by 8am, went through customs in a flash and were on our way. We have Global Entry cards so were able to go through customs in a very short line. All in all, a very nice cruise! We love Royal. Read Less
Sail Date: March 2018
The itinerary was selected for view of islands, and sail time to enjoy the amenities and play cards with 10 friends. We all did not like the loud band/music/tv/announcements during the day around the pool. We did like seeing life guards ... Read More
The itinerary was selected for view of islands, and sail time to enjoy the amenities and play cards with 10 friends. We all did not like the loud band/music/tv/announcements during the day around the pool. We did like seeing life guards around the pools. Dito, dito, dito, dito, dito, dito, dito, dito, dito dito dito dito dito Now is the time for all good men to come to the rally and seek the word of the good lord. This ship/voyage could have been better. No one seemed to car when approached about concerns. Serve food before dinner vs drink orders before dinner? Pool area bad and dress code not enforced. Shorts on men allowed during business casual and formal nights. Outstanding dinner servers as they were following poor protocol in serving. Pepper shaker was not working entire week. No offer to get new .....Head waiter not very good! Complained to him first couple of nights to no satisfaction. Butter was not first class as service in packets vs soft in bowls. Same menu almost every night. Charged for Steak twice which was no great serviing ? Not appreciated! On board 18% is too high. Holland of America charges 15% and serves dinners first class, and enforces dress code for evening dinners. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise for the itinerary. We had never been to the ABCs. We had a nice JS on the hump just 33 steps from the Concierge Lounge where JJ and Harry took great care of us. We had my time dining but sought out Mr. Russia and Sun ... Read More
We chose this cruise for the itinerary. We had never been to the ABCs. We had a nice JS on the hump just 33 steps from the Concierge Lounge where JJ and Harry took great care of us. We had my time dining but sought out Mr. Russia and Sun Yang for every meal. They were excellent. The ship was very clean, especially since the Navigator in going in for refurb soon. We had a very active roll call on Cruise Critic which organized a cabin crawl, poker run, slot pull, and pub crawl. We enjoyed Labadee where we did the zip line. We used outside operators for great excursions on the islands, We loved the ice dance show and the Love and Marriage game. All in all, we loved the Navigator and her friendly, helpful crew. We will look for a chance to sail on her again in the future. Read Less
Sail Date: March 2018
Chose because friends wanted itinerary out of hurricane damages. We had never been here before so felt good about new experiences. Cabin overlooking promenade on 8 was a great choice. Perfectly situated to easily climb up to ... Read More
Chose because friends wanted itinerary out of hurricane damages. We had never been here before so felt good about new experiences. Cabin overlooking promenade on 8 was a great choice. Perfectly situated to easily climb up to pool/windjammer or down to promenade. Pleased with ports although not a fan of Laberdee. I prefer stops where one can experience local culture something beyond “canned” tourist experiences and beyond Cruiseline owned stores. Disappointed at early leaving from Curaçao and Bonaire when it wasn’t needed to travel the distance to Aruba. Why not stay longer allowing the possibility of a sunset cruise or an early dinner of local cuisine? Food was not as exceptional as in the past...not bad just not exceptional. I Liked the change of happy hour for Diamond members although food was picked over and dried out by the time the second sitting diners made there way there. It was hard to follow Captains announcements...as they were very monotone. Perhaps trading off so that the entertainment announcements were made by someone from the entertainment staff and the captain making the maritime announcements. Read Less
Sail Date: March 2018
Chose this to fit in with a ptior stay in Grand Cayman. Miami airport so much improved in last 10 years..almost a pleasure. Embarkation was much better than ladt time on RC, and this was a bigger ship. Cabin ready by 1330 which is ... Read More
Chose this to fit in with a ptior stay in Grand Cayman. Miami airport so much improved in last 10 years..almost a pleasure. Embarkation was much better than ladt time on RC, and this was a bigger ship. Cabin ready by 1330 which is fine..luggage arrived about Boat drill time. Our cabin steward was an absolute delight and made our holiday! Sadly RC have moved him to the Med on their new ship. The band were brilliant , their jazz and big band concerts were amazing. Food was usual standard..lobster tails a bit small so had two! No probs. Service in the evening was very variable..personnel wise excellent friendly eyc., but sometimes it took 45 for 1st course, another..15 mins..My only niggle of the whole cruise. Loads of loungers on decks..so much better that Serenade where there were never enough. Also, this ship did not seem to be so ‘loud’ except right next to the pool. Much quieter around the plave. All bar staff were great..espresso bar on 5th on the street were fine but whereas bar staff in 4 bars knew what we wanted when they saw us..coffee team not so, and not so friendly, though attentive and certainly not rude. Read Less
Sail Date: March 2018
This was a group cruise arranged by our community to the ABC islands. We also traveled with my elderly parents who have some mobility issues. We rented a scooter that was in the cabin at check in. That helped tremendously. Just be ... Read More
This was a group cruise arranged by our community to the ABC islands. We also traveled with my elderly parents who have some mobility issues. We rented a scooter that was in the cabin at check in. That helped tremendously. Just be aware that the scooter will not fit in the back of the dining room when it is full. Dining room staff permitted those with mobility issues to be seated before the general public was admitted to be seated. Dining staff was very accommodating and after first night, had deserted beverages on table when we entered. Room cabin attendant was fine. Not exceptional but not horrible either. We arranged tours on our own outside of the cruise line Worth it to mention that on Labadee they have assistants the push the wheelchairs when you get off the ship all the way to the beach. Again extremely helpful. That was a nice relaxing day Read Less
Sail Date: February 2018
After reviewing other guests comments regarding Navigator of the Seas, my wife and I decided on a brief five day cruise Beginning with the boarding process, we found the curb side baggage handlers to be obliging as long as they are ... Read More
After reviewing other guests comments regarding Navigator of the Seas, my wife and I decided on a brief five day cruise Beginning with the boarding process, we found the curb side baggage handlers to be obliging as long as they are provided with a gratuity. Our handler removed one of our tags which was secured by three staples. He acted in retaliation because he was not given a gratuity. With the help of Deck Supervisor. missing piece was found in lost and found minusluggage tag. Others said this was not an isolated case, The ship itself was in in excellent condition. Every area was clean and the members of the crew was constantly performing house cleaning duties. Our cabin was comfortable but the bed allowed us less then eight inches to maneuver on both sides. Only negative comment I can offer is our mattress was lumpy and needs to be replaced. Other then this minor discomfort, our cabin steward offered excellent service and care during our stay. Though we did not eat in the main dinning area, we took advantage of the specialty restaurants and the many choices they offered. A special thank you to Chops for the great service and fantastic steaks. With out elaborating further, my wife and I feel based on the large number of cruises we have enjoyed we would rate our experience on Navigator of the Seas as one of the finest. Read Less
2 Helpful Votes
Sail Date: February 2018
It's my first time boarding Navigator of the Seas with my parents and siblings. I would say our overall experience was incredible. I am usually not a fan of spending my vacation on the sea but this one had been an awesome experience. ... Read More
It's my first time boarding Navigator of the Seas with my parents and siblings. I would say our overall experience was incredible. I am usually not a fan of spending my vacation on the sea but this one had been an awesome experience. I will rate my experience in detail: Ship: 4.5/5 The ship is so big and there were so many places in the ship where you can find yourself entertained or relax and have a quiet time. It's well equipped and all decks were maintained clean. As far as the decorations, I am beyond impressed (you will really feel you are in a cruise ship, which was great). Cabin: 5/5 I don't really mind having a studio sized stateroom as long as it is well maintained and clean. I mean sheets, linens, and bath towels were changed in a timely manner. Our stateroom attendant Basille (or Basil) - our stateroom was Deck 8, room 8653 - was excellent and very attentive. He was very thorough with his job and made sure that everything was perfect. As for our bathroom, there were so many spaces where I can put my toiletries and personal items. Closet was big enough to keep our clothing (there were 3 of us in the room) tidy. Lighting were excellent, just what I needed in a room. Room temperature was perfect. TV was okay (I have watched shows that I liked, but most of the time I am not really in my room so that's okay) Dining: 4.5/5 VERY EXCELLENT!!! > Windjammer: OMG, lots of food choices although I felt that breakfast was kind of repeated every day. Food was still delicious and hot (for hot foods). I just hope there were more options for fruit juices. Rate: 4/5 > Café Promenade: Best place for snacking 24 hours (well the only place that is open for 24 hours). Their pizza were delicious and freshly made. Service was very fast and they usually let you know how long it will take for the food to be ready. Again, I just wished there were more options for fruit juices. Rate: 4.5/5 > Sapphire Dining: THE BEST PLACE/SERVICE WE'VE EVER GOT. Our waiter Jackson and waiter's assistant Luciana were the best. They provided us excellent food service and great enthusiasm. They have great personality, were very cheerful, and were pretty much COOL! The manager along with Jackson and Luciana welcomed us with a huge smile on their faces. They also made sure that our experience was excellent with great satisfaction. Food was definitely delicious. WE REALLY ENJOYED OUR TIME HERE! Also, we got extra food since the manager prepared specialty food plus extra desserts on our second night at this dining room. THANK YOU SOO MUCH! You are 5/5 or 10/10 :) Entertainment/Activities: 5/5 There were so many activities to choose from (i.e. games, shows, fitness exercises, sports tournament, rock climbing, etc). Some of the things I wanted to do were scheduled at the same time so I had to choose which ones I would enjoy the most. However, those activities you were not able to do on the other day, they were offered in different days as well so you have the option to do them. Live music, dancing, parades, movies, shows were excellent (can't complain about it). Overall great experience. Service: I have mentioned earlier that we received excellent service so that's a 5/5 Ports and Shore excursions: I LOVE THEM ALL! Rating 5/5 in Costa Maya (Chacchoben and beach tour) with Israel (sales - excellent and he accommodated us well, customer service was excellent, and very friendly), Joel (our tour guide - very informative and I learned so much from him; he's great), and Guillermo (tour driver - very good, made sure our trip was smooth and on timely manner). Rating 4/5 in Cozumel for Snorkelling (I think I'm not a fun of snorkelling for long periods of time especially the waves were strong, but experience was still good). I would recommend Navigator of the Seas for family, friends, or couples cruise experience. It's worth it! Read Less
2 Helpful Votes
Sail Date: January 2018
Our son arranged this cruise for us as an anniversary gift. We had a ride waiting to take us directly to the port when we arrived in Miami and when we left the ship for home. Getting on/off the ship was very simple and smooth. ... Read More
Our son arranged this cruise for us as an anniversary gift. We had a ride waiting to take us directly to the port when we arrived in Miami and when we left the ship for home. Getting on/off the ship was very simple and smooth. The cabin was well arranged and kept clean and comfortable during the cruise. We especially enjoyed the decorative towel animals the housekeeper kept putting in the stateroom. The food was excellent in the two dining rooms we used (Sapphire deck 5 and Windjammer deck 11). We ate our breakfast and lunch in the windjammer as they had a larger selection. The entertainment and activities were not in our interests. We are not drinkers/partiers. The service was excellent. Everyone we asked questions of answered us or referred us to someone who was more knowledgeable. When we needed something for the cabin, it was brought promptly. We probably wouldn't go again as there was nothing we enjoyed doing on board except watching movies and drinking coffee. We are not jewelry wearers and most clothing was too fancy to wear to places we visit at home. Read Less
3 Helpful Votes
Sail Date: January 2018
Our trip on this ship was excellent. We loved the people, the food, and the cleanliness. The Navigator to the Sea is a very beautiful ship. Everything was easy and convenient. Our table was 347 with Omar and Sergei, I can't begin ... Read More
Our trip on this ship was excellent. We loved the people, the food, and the cleanliness. The Navigator to the Sea is a very beautiful ship. Everything was easy and convenient. Our table was 347 with Omar and Sergei, I can't begin to tell how nice, kind and considerate both of them are. Both have very sweet spirits about them, we did appreciate them. Kenneth Marriott was our room attendant in cabin #3722. He did everything he could to make us comfortable, he asked everyday if we needed anything and was prepared to help us. My husband was in a wheelchair and he always asked if I needed help, others on the ship did also. We loved the window in our room, I wasn't at all claustrophobic. We loved laying on the bed and watching the waves, and happy to see islands that we passed. The entertainment was so, so great. It was clean, not dirty talk. The ice dancers, the comedians, the music, singers and all. Everywhere we sat was clean and comfortable. Thank you to all of you that made this trip beautiful. Sandy and Noel Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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