5 Royal Caribbean Navigator of the Seas Cruise Reviews for Romantic Cruises to Caribbean - Western

My husband and I decided to surprise our friends who were already booked on this cruise. As walking around the ship to find where everything was, we walked through the casino and could not believe the smell. It was overwhelming like ... Read More
My husband and I decided to surprise our friends who were already booked on this cruise. As walking around the ship to find where everything was, we walked through the casino and could not believe the smell. It was overwhelming like 25 people were smoking cigars, but the casino was closed. We went to the Windjammer for lunch and after walking around it a couple of times, the only thing I looked appealing was the salad bar so I made a salad. Big mistake. I had pains in my stomach and spent the next 2 hours in the bathroom. I am used to passing crew members who always smile and say good morning, beautiful day, etc. The staff was very unfriendly. The food in the main dining room was horrible. Presentation lacking, mashed potatoes every night no matter what you ordered and 2 pieces of asparagus or two slices of zucchini. Seriously? Who gets chicken parmesan with mashed potatoes? Toilets in several cabins didn't flush, paint peeling, rusty bottom of ship, no air conditioning in certain rooms, shows boring, comedian not funny except when he interacted and picked on passengers. Activities at the pool was minimal and basically the same each day. Not very creative. The gym was actually the best part of the ship but who wants to go on a cruise and spend the day in the gym for entertainment. I have cruised many times and the food by far was the worst. They need to retire this ship. Read Less
Sail Date February 2018
Cold, impersonal staff and crew. Cold, undercooked food. Few activities. Crowded activities because there were so few. Poor scheduling of events. Rude cruise directors. Thankful that it wasn't my first cruise because I'd ... Read More
Cold, impersonal staff and crew. Cold, undercooked food. Few activities. Crowded activities because there were so few. Poor scheduling of events. Rude cruise directors. Thankful that it wasn't my first cruise because I'd never cruise again if it were. As it is I'll never cruise Royal again. This was our second Royal cruise and the first one was bad too when it came to the personality and professionalism of the staff. But since that was a new ship we gave them the benefit of the doubt because they were still learning the ins and outs of that ship. But the second time showed us that it has nothing to do with the ship, but with how the crew are trained in customer service. Smiles and hellos go a very long way, but we almost never ever saw a smile and only one staff member ever said hello to us first. With everyone else, we had to initiate a greeting. And don't get me started with the eye rolls and sighs of the people that work Guest Services. The nice staff were the ones cleaning the rooms. The ones that were actually supposed to interact with the passengers left a lot to be desired. And the water pressure in the shower was very poor. It took 6 minutes for the hot water to come up. Read Less
Sail Date January 2018
We were a group of 13 people, traveling together for the New Year's cruise on RCCL Navigator of the Seas. From the moment we checked in, we were disappointed in the service we received. While our cabin was beautiful, and our ... Read More
We were a group of 13 people, traveling together for the New Year's cruise on RCCL Navigator of the Seas. From the moment we checked in, we were disappointed in the service we received. While our cabin was beautiful, and our concierge was very accommodating, the whole cruise experience was disappointing and stressful. From dinner on the first night (our dinner table was occupied by other passengers, and the cruise line had a hard time finding a place for us to eat dinner,) to the poor quality of food in the main dining room (NY strip steak was inedible, not even sure it was beef.) This was our second RCCL cruise in 2017. We had cruised in July to Alaska with our kids and grandkids. The cruise line did not confirm our return flight with the airline, and it was cancelled, leaving us stranded in Anchorage, AK. Repeated calls to the cruise line did NOTHING -- the recording stated to contact the airline. The airline said they could not do anything, as the cruise line purchased the ticket and needed to confirm. BOTTOM LINE: DO NOT PURCHASE YOUR AIRFARE FROM RCCL. We ended up buying ANOTHER plane ticket to return home, at a premium price, of course. We have called and emailed the cruise line multiple times, but still have not had a response or a refund for the unused flights. We will not cruise on Royal Caribbean again. Ten years ago, they were wonderful, but poor management, probably starting at the top, has brought this cruise line down. Read Less
Sail Date December 2017
We were very excited to join the royal loyal following of RCI only to be met with disappointment after disappointment on this, our first (and possibly last) cruise with RCI. This was not only the Christmas cruise but it was our honeymoon ... Read More
We were very excited to join the royal loyal following of RCI only to be met with disappointment after disappointment on this, our first (and possibly last) cruise with RCI. This was not only the Christmas cruise but it was our honeymoon as well. A few highlights: 1) Our a/c was not working properly and our room never fully cooled. They tried to fix it - once - but it did little to alleviate the problem. Actually, the whole ship was overheated - we were sweating at dinner, walking in the halls and for SURE in the un-airconditioned elevators. 2) Service was sub-par. Our server was exceptionally awful and rude and eventually just 'left the ship' when we docked in Jamaica (his home country). Room service attendant sighed at me and argued with me (claiming they had NO salads with chicken on them, which was untrue and she later realized), etc. 3) Food was disgusting. Greasy, bland, cold....even the 'grilled' chicken left a grease film on our plates. They also close all dining options at 9 unless they're paid restaurants, and the room service menu is very limited. 4) Limited hours - of everything. Instead of a carefree vacation we felt strapped to timetables the whole time. 5) The TV booking system didn't work correctly which caused us to miss our excursion. 6) Little decoration for Christmas on this, the Christmas Cruise. The best part? Disembarking was quick with the self-serve option. All you have to do is schlepp your own stuff and have a US Passport and you're homefree! Read Less
Sail Date December 2014
Cruise from hell was on March 13,2010 Navigator of the Sea's RCL. Mind you we are Diamond members (10 or more sailings on this line) Should have known from the attempt to board this was NOT going to be a fun cruise. Upon arrival at ... Read More
Cruise from hell was on March 13,2010 Navigator of the Sea's RCL. Mind you we are Diamond members (10 or more sailings on this line) Should have known from the attempt to board this was NOT going to be a fun cruise. Upon arrival at the embarkation where I presented my DL and Certified Birth Cert ( I called and asked if it was still acceptable, it is) the lady stated that the last names did not match. I jokingly stated that when I was born I was single, I am now married....lol...She next informed me "I don't think they will let you on the ship " I thought I was on candid camera or something. I pointed out I have sailed many times, as she could see by the Diamond status on your ships and used this birth cert and DL each time. She informed me they are really cracking down ???? Do I have a copy of my marriage cert with me ?? Of coarse I do not, who would take that considering I cruised with them many times and have never ever been asked for it. Next I was informed she was going to get a supervisor. Supervisor asked if there was someone at our house that could fax him the marriage cert ? I said NO there is not. His next question was do you all have children ? I said yes, we do His reply was "can you call and ask them to go to your house and send it ? Considering our son is in Iraq (Marine) fighting for our country that is not an option. Next asked what state we were married in He will try to go online and pull it up and print it (at our expense ($22) We were then shown to a room to wait for about an hour while this went on. He did get it and we proceeded on the ship. Next big surprise was the NO SMOKING rule now in place. We were NOT informed of this, we both smoke and would never consider a room where smoking was not permitted even if it was free, much less pay for it. Called the desk to ask if we could pay for an upgrade to balcony (where you may smoke outside) Not available, we were told. Never Again on this line. Why not have some non-smoking decks and some smoking decks ? Room card, did not work replaced it 5 times, still no luck. I was unable to get into my room or purchase anything while on board the whole time. My favorite was when we went to their private Island. Of coarse when I tried to get off the ship the alarm went off, they hit some buttons on the computer and let me go ashore. Getting back on however was not that easy. Apparently when my card was swiped a little boy's pic was coming up. Not sure what I did wrong for this to occur. I was asked if I had any ID with me while trying to board. Mind you it's their private Island ??? I was in a bathing suit, with a cover up on. I did not have any ID other than my card. My husband was then asked if he had any ? We took cash, card and sunscreen only. We then were escorted to the 5th floor to get yet another NEW ID card. The security guard that walked us up there had the lady try twice for a new card, no luck, little boy still. Security guard then said I'm sorry mam we need to go back down to 1st floor and re-do your pic and get you a new card. By this time I have to pee like a racehorse.I'm hot (93 degrees) and wanting a shower, and then some lunch. We go all the way back down to do the new pic-surprised the camera is not working.....We then have to head over to another camera and this time it works....finally. Excited I may have card that actually works. I put it in my door, nothing still does not work. Try to buy something in gift shop, no luck My husband can purchase goods though. (yes, we are on the same folio) I tell the lady in the gift shop my husbands card works and I already had to get 5 new ones. She says if your husbands card works then we can use it. I go all the way up on the deck, find my husband, get his card, go back to the shop, hand it to the same clerk who informs me Oh, no sorry the person who's name is on the card has to be here. Food on this ship is not as good as Carnival. And forget about seconds unless you are young and exposing yourself. My husband was not allowed to have a second lobster. The young exposed girls at the table were allowed. We complained to the head waiter who asked our cabin # and which server etc...head waiter said he will look into it and we will definitely hear from him that night NEVER heard a word. Stateroom attendant was unable to understand English. Smaller cabins than Carnival . Royal has seen its last dollar from us. I recommend any other line than RCL For the Gamblers- the old slots they have still spit out coins. No ticket in ticket out yet.I hate touching dirty coins. No new machines, all are at least 10-15 yrs old Very (old)limited selection of slots. No way to track your play either, you do not put your card in the machine (they are too old) At no time did I ever meet anyone employed in the casino. On every other ship I get comped drinks, wine sent to my table, baskets to my room. (I play alot) But not a word from anyone. Good luck finding an ashtray in Casino I think they have 4-5 for the whole place.If you are lucky enough to find one, keep it, take it from machine to machine with you. We had another cruise already booked on RCL for Sept, along with 40 of our friends (22 cabins) We called to get a refund as my husband refuses to ever step foot on another RCL ship. All have called to get a refund and we are going on another line (Carnival) where we get treated like they do care. Read Less
Sail Date March 2010
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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