1 Helpful Vote
Sail Date: November 2018
Oh, Mr Porter, what shall I do? I wanted to go to Boston and New York and they've taken me on to the Canary Isles....OK, it doesn't rhyme or fit the tune, but it sums up what happened to us on our first experience of cruising. ... Read More
Oh, Mr Porter, what shall I do? I wanted to go to Boston and New York and they've taken me on to the Canary Isles....OK, it doesn't rhyme or fit the tune, but it sums up what happened to us on our first experience of cruising. My wife and I decided two years ago to blow our savings on a cruise down the Eastern Seabord of the USA. Royal Caribbean International were advertising a 13 night cruise leaving from Southampton in early November, calling at Boston, New York, Port Canaveral and Miami - all places we had never visited, but would very much like to see. We took a deep breath and booked, then waited as the months crawled by, getting excited at the prospect of the Big Adventure ahead. Two weeks before departure, I went in to hospital and we had to miss the sailing. Insurance paid for most of the financial loss, so when an identical cruise was advertised last February, we decided to tempt fate and book up again. This time we were both fit and well as the day of departure arrived. Unfortunately, as it turned out, the ship wasn't in quite such great shape. Newspapers carried the story of a catastrophic failure of one of the stabilsers which caused hull damage and resulted in the cruise before ours being curtailed for emergency repairs. Then came the storm warnings. Late on the Friday before Monday's sailing our travel agents contacted us to say that because of adverse weather conditions in the Atlantic, the ship would not be calling into Boston, New York or Port Canaveral, but instead would spend time in Belgium and French ports before taking a southerly route to Miami. With someone else booked to move into our house the next day to dog-sit, and goodness knows how much already spent on return air-travel, overnight stays and car-hire, we felt we had no choice but to continue with the cruise, even though we had zero interest in spending time in Bruges or LeHavre. (No offence, Belgium and France, but we have visited you lots of times before.) Our disappointment was utter, and there was little excitement left when we went on board The Navigator for our first cruising experience. Things appeared to look up when, just before sailing, the Captain came on the Tannoy to say that - reponding again to weather changes - we would now be sailing direct to the Canary Isles, then crossing the Atlantic to the Bahamas for a day's water sports and sunbathing on a tropical island before going to Port Canaveral. (Back on the list). Nine happy days at sea allowed us to work up an appetite for the day of snorkling and coral reef exploration we were promised on Coco Cay, the RCI's private island paradise in the Bahamas. Crossing the Bay of Biscay was pretty choppy as the broken stabiliser was still not working, but the seas soon calmed down to a light swell. The crew were magnificent, the onboard entertainment excellent, and because so many people had cancelled at the last minute, we virtually had a waiter each. Life on board was relaxing and fun-packed, and our spirits rose. Sure, we had missed meeting our old friends in New York, and we never got to see Boston, but the sun was shining, the southern breezes were balmy, and there was that delicious day of water sports in the Bahamas to look forward to. The Day arrived, and the whole ship's complement lined up to disembark, larded in sun cream and already dressed in swimming gear. Announcement over the Tannoy: "Because of the swell, tenders are not prepared to put out from the island. We will not now be spending the day on Coco Cay but will divert to Freeport for a few hours on Grand Bahama." More dashed hopes. More cancelled excursions. But still, there was a guided tour of the Everglades at Port Canaveral to look forward to tomorrow, wasn't there? Well, no, actually, becuase later that day, after a rather uninteresting few hours on the quayside at Freeport, we had the message that all guided tours booked for the next day were off because of "immigration difficulties." So far, of the four excursions we had booked, none had or would now take place. As a last ditch effort to have some fun somewhere, we booked a shuttle ride to Magic Kingdom. Been there before, and it costs an arm and a leg, but, hey, we're on holiday. The ship docked in Port Canaveral. The shuttle bus made it to the Magic Kingdom. We had five hours in the park - just time for two rides and a ten-minute show - then back to the ship. Or so we thought. The coach broke down on the way back. We waited forty minutes in a gas station for a replacement bus, and ended up back at the ship seconds before it sailed, missing half of our last meal on board because we were so late back, and having to wear the same clothes we had worn for a sweaty day in the seething Disney park. Short of actually sinking mid-Atlantic, it is difficult to see how anything else could have gone wrong on this voyage. We have never cruised before - is our experience typical? Read Less
1 Helpful Vote
Sail Date: November 2018
Was due to sale to Boston/New York/Florida but with big seas in the North Atlantic the captain decided to change the itinerary(twice).There was a lot of people who decided not to travel,it was mentioned 1000 and i would just like to thank ... Read More
Was due to sale to Boston/New York/Florida but with big seas in the North Atlantic the captain decided to change the itinerary(twice).There was a lot of people who decided not to travel,it was mentioned 1000 and i would just like to thank them all.The latest itinerary took us from Southampton to The canaries and on to the Bahamas and Florida with flat seas and clear sky’s 75/80 degrees for the six days at sea across the Atlantic.With only 2200 guests there was no need to change nationality to get a bed and all the bars and restaurants were easy to use.The food was fantastic and the level of service throughout the cruise was superb and on top of clear sky’s,flat seas,stunning food and fantastic service we received £250.00 from cruise 1st,$310.00 dollars on board spend and 25% off our next cruise and missed spending a fortune in Boston and New York.The staff in all departments were properly the best I’ve encountered with a special mention to Sweden and Benjamin our two excellent waiters where nothing was to much trouble.So i would just like to say what a fantastic cruise and thank you to all the people that cancelled which made it such a great crossing. Read Less
Sail Date: April 2018
If you are stopping in Lisbon on your cruise, do not select the tour by Tuk Tuk. We paid almost $100 apiece for what was supposed to be a 3 hour tour. We got barely 2 hours of touring and much of that time was spent sitting and waiting ... Read More
If you are stopping in Lisbon on your cruise, do not select the tour by Tuk Tuk. We paid almost $100 apiece for what was supposed to be a 3 hour tour. We got barely 2 hours of touring and much of that time was spent sitting and waiting to move from one place to another. Total rip-off! Overall, this transatlantic cruise is a good deal. The stops before reaching Southampton were great even though the Lisbon tour was terrible. Some of the entertainment was great but a lot of it was not appealing (ex. a juggler). Singer in the Schooner bar (Anthony Michael is the name, I think) was fantastic as was the Beatles Celebration band. Also the Whitney Houston tribute singer (forgot her name but can still hear the voice). Food is decent overall but had a couple of bad experiences (inedible entrees) in the main dining room and heard about a couple of others (outrageously slow service included) from fellow passengers. Our stateroom attendant was wonderful and made us different towel animals each evening! Read Less
Sail Date: April 2018
We did the Miami to Southampton trans Atlantic cruise april 2018. The navigator is from 2002 and there are signs of aging but this did not affect our experience. We had an internal cabin and was very small but had everything we needed. A ... Read More
We did the Miami to Southampton trans Atlantic cruise april 2018. The navigator is from 2002 and there are signs of aging but this did not affect our experience. We had an internal cabin and was very small but had everything we needed. A bed, a bathroom and plenty of space to hang our clothes. The bathroom was not very clean because there was some molt on the wall where it was impossible to clean. This is not the fault of the staff, just a design error. The staff was extremely friendly and worked hard. The food was fantastic and the entertainment plentiful. The ports of call where not of our interest and we just walked on our own, which was nicer than expected. The only thing to complain about is the behaviour of other guests. Eating while walking in the windjammer, Reserving seats around the pools, questioning every answer during quizzes and just being arrogant, ignorant, rude and demanding. The pinnacle status is going to their heads. (Pinheads) We are definitely going to cruise with royal Caribbean again. Read Less
1 Helpful Vote
Sail Date: April 2018
DH and I had a wonderful transatlantic -our first! Navigator of the Seas is a beautiful ship. Food choices were good, lots of entertainment and things to do, and lots of relaxing while enjoying a week at sea before hitting the first port. ... Read More
DH and I had a wonderful transatlantic -our first! Navigator of the Seas is a beautiful ship. Food choices were good, lots of entertainment and things to do, and lots of relaxing while enjoying a week at sea before hitting the first port. We had a promenade cabin which allowed us to watch the parade and disco dancing from the comfort of our cabin. The cruise was a good value, catering to a middle class crowd. Ports: After spending a week at sea, we docked in Ponta Delgada, Azores. We went on a tour of the twin lakes (Sete Cidades)- one green, one blue. We then headed out to a park, and finally a very rushed visit to the pineapple plantation. We had only 20-25 minutes there and needed 45. We did visit the various stations (greenhouses) to see how the pineapple grew, however, there was a huge line to get into the gift shop, so we skipped that and got back on the bus. There were many other buses there at the same time which caused backups at all of the greenhouses. Really unfortunate that the arrival times of the various tours could not have been spread out a bit more. Next up was Lisbon where we did a walking tour, once again booked through Royal. We had a great guide and went on a hike up and down the narrow and beautiful streets of Lisbon. We sampled pastry and fish/potato pancakes along the way. Our next two ports were in Spain. In Vigo, we walked around on our own and visited O Castro. In A Coruna we hiked on our own to the Tour of Hercules and all the way to the top inside for great views of the bay. Fantastic place to visit- how often do you get to explore a lighthouse dating back to Roman times? Our last port was Le Havre, France. We took the Royal excursion to Honfleur and then walked around Le Havre in the afternoon. Honfleur, a beautiful fishing village, was spared the WWII bombings that destroyed much of Le Havre, which earned distinction in the way it was rebuilt after the war, leading Le Havre to become an UNESCO site. The walk from the ship to the train station in Southampton was much worse than I had expected due to all of our luggage. I definitely will reassess how I want to get from Southampton to London next time around. There is a nice Starbucks across the street from Platform One in which to relax while waiting if you do decide to take the train from Southampton to your next destination. Entertainment: The was a big mix of entertainment to choose from: the performers in the theater, ice dance shows, bands, a DJ, singers, and a guitar player. Landry was funny, the production shows were good (although I would prefer seeing Grease and Mama Mia on all the ships instead of the specially created shows for Royal), as well as the special show they did for the transatlantic. The singers from the productions who were featured in their own show one night hit the right notes. The magician, Bill Cook, did one trick at the end of his act which was a show stopper- don’t know how he did it! Jimmy Tamley did a funny ventriloquist act. Stephani Parker did an amazing job with her Whitney Houston tribute. What an amazing voice! DH loved the juggler, Pete Mattews, and all of the funny stuff which involved the audience helping out. Singers Gary Lovini and Darren Day did a great job, and the Beatles Celebration was fab. Our last show was the comedian, Mick Miller- didn’t understand all of the jokes, being American, but he got a lot of laughs. The Ice Dancing show was wonderful and not to be missed! We also enjoyed the special show that was done for the Top Tier evening celebration for the Crown and Anchor members. Food: The MDR remans challenging for vegetarians, however, the head waiter did stop by on the first night to ask if there was anything special that I needed, which I appreciated. There are a number of speciality restaurants- one of which, Johnny Rockets- ended up my favorite place on the ship. One day at sea, it was the only place we ate at all day. Loved it! The Windjammer was a great place to go for any meal because you could always find something. My only cause for concern was the fact that the second time I decided to enjoy some pasta with tomato sauce, it had (unlike the first day I tried it) what looked like peas in it. I ate some of it, and it didn’t taste the same as before. Then I found a tiny piece of bacon in it. Not cool. I did not choose that version of tomato sauce with the peas in it again. Spa: Unlike other Royal ships, this one does not have a Thermal Spa with the typical tiled hot chairs, sauna, steam rooms, aromatherapy room, and scented showers, however, I enjoyed the three stations that were available to use: the oversized whirlpool near the workout area and the sauna and steam room located in the ladies’ locker room. Cruise Critic event: We had a huge turn out for our meet-and-greet. The ship gave away prizes and served snacks/beverages. My thanks to all of the people who organized all of the extra events, such as the gift exchange. (On a side note, one of the gifts I brought, having gone out of my way by twenty miles round trip to buy it at the only place it was for sale in my hometown, was abandoned on the gift exchange table. I guess not everyone participating understood the concept: you bring something unique from your city/town/area that you can’t get elsewhere. Oh, well. Thanks for arranging the gift exchange, even if not everyone appreciated it). My two cents: I’m not going to complain about the food (which was good with the exception of the pizza which tasted like Jeno’s frozen pizza), nor the service (everyone works really hard- from the people cleaning your cabin, to the servers in the Cafe Promenade, to the entertainers). What I will complain about is the uncouth behavior of my fellow passengers. At every show I attended in the theater, people got up and walked out- while the performer was still taking a bow! Even the Beatle Celebration show, which was packed, had people leaving instead of showing their appreciation. Yes, you paid your fare, but does that give you the right to be rude? I would ask if they had been born in a barn, but that would be insulting to the people who actually had been. Are you in that much of a hurry to hit the buffet or lose your money in the casino that you can’t spare one minute to show your appreciation for the performer’s hard work? The uncouth behavior continued in the Windjammer where I witnessed one man take a piece of bread with his hand from the display only to put it back. I took the slice of bread out and set it aside explaining to a crew member what had happened. Another woman reached in to grab a bunch of grapes with one hand while holding the utensil she was suppose to use to select her fruit in the other hand. She then transferred the grapes from her hand to the utensil. Yikes. This was a wonderful trip despite some of my fellow passengers. Royal continues to produce a product which is a good value for middle class passengers. Sure, there are cuts here and there in order to save money (such as in the MDR), but I would prefer keeping fares down and deciding when and where to spend the savings in order to engage in dining and activities which match my needs rather than pay a higher fare in order to enjoy Cherries Jubilee at dinner. Read Less
3 Helpful Votes
Sail Date: November 2017
This was our first experience of Royal Caribbean but sadly, very likely to be our last. Embarkation and disembarkation went quite quickly and smoothly but that is about it for the positives. We did not choose or cabin as it was part of a ... Read More
This was our first experience of Royal Caribbean but sadly, very likely to be our last. Embarkation and disembarkation went quite quickly and smoothly but that is about it for the positives. We did not choose or cabin as it was part of a package deal but found it to be one of the smallest inside cabins we have ever had, very cramped. It was not very clean and obviously had not been hovered in a while as various items found on floor and in draws (hairgrips, buttons etc). The lack of complimentary toiletries was appalling, not even a shower cap ! Our bedding was not changed at all and turndown service was almost non existent. The food overall was poor and lukewarm and service in the main dining room slow. We felt a general lack of enthusiasm and disinterest from most of the staff. We booked two shore excursions on board, The Kennedy Space centre experience was very good from start to finish, but the New York Hop on/Hop off bus trip was terrible with nobody about to ensure safety or transport back to the ship. Might as well have saved money and booked it on line privately. Not much going on in the way of activities for a transatlantic cruise with several days at sea and sadly the entertainment (apart from the Ice show) was very poor. If I did a transatlantic again (this was my second) it would not be with Royal Caribbean on this ship. Read Less
6 Helpful Votes
Sail Date: November 2017
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to ... Read More
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to concentrate on people who were returning customers rather then new. Formal nights were a joke, you got dressed up to walk into the dining room for your evening meal which you had done the night before. no captain, no entertainment, nothing special at all. did not bother after the 1st one. If you Smoke you are normally allowed to smoke in casino. Not on this ship on formal days all day, weather was bad so could not go up on deck and had to use cigar room which had such poor extractors and stunk, In the casino ashtray was a floor standing one which staff emptied out the ashtrays from the slot machines into and never got emptied all day. Everyone i spoke to and me included had charges for services not used added to bills. AFter 8 days at sea managed to get 3 hours in Boston. Management of Immigration was a joke we should have been first a 6.30 with people on excursions ( instead approx 1500 in gue, emigration delayed .with people queuing for 3 or more hours, will not go on but all i will say is i saw people crying with boredom, This cruise turned into a prison sentence. so will i use again never twice crew members maimed to music on the bridge on the promenade and that was about as lively as it got. Read Less
1 Helpful Vote
Sail Date: November 2017
After several cruises with Royal Caribbean and some prior with Fred Olsen, we have been disappointed and probably will not go with RC again. Service is poor and standards are dropping, see details below: 1 Chops Grille for lunch, poor ... Read More
After several cruises with Royal Caribbean and some prior with Fred Olsen, we have been disappointed and probably will not go with RC again. Service is poor and standards are dropping, see details below: 1 Chops Grille for lunch, poor menu selection, average quality. No sides of vegetables ? 2 No room safe, asked at customer service (twice), eventually turned up after 3 days. It then stopped working on THREE ocassions, complained at Customer Service, response poor and no manager available, showed complete lack of interest. 3 Enquired about transfers from ship to hotel and transfer to airport following day arranged by Royal Caribbean, again not really interested in helping me and made a bland statement that it would be sorted on day of disembarkation. (total lack of information) 4 Main Dining Room - repetative menu with little change. 5 Disembarkation at Miami (total chaos), no help from RC staff on shore who did not have any information and even sent us to wrong bus pick up point. 6 We were intending to book another cruise on board but after several cruises with RC have now decided to try another cruise line. Read Less
Sail Date: November 2017
Have been on a few other different cruise lines. This was our first on Royal Caribbean. Our cabin steward was brilliant. He informed me that they, and a few other, direct customer facing employees are not paid at all by the cruise line. ... Read More
Have been on a few other different cruise lines. This was our first on Royal Caribbean. Our cabin steward was brilliant. He informed me that they, and a few other, direct customer facing employees are not paid at all by the cruise line. They rely on tips for their "wages". Ours was definitely worth his tips. Embarkation was very smooth - don't listen to those that say it wasn't. We bought a package and only ate in the speciality restaurants.Whilst the food was generally of a high standard it wasn't really to my taste. I preferred the food in the Windjammer Cafe. As others have mentioned I did find the lack of toiletries and tissues surprising. That is the first cruise line I have encountered a lack of those things. Contrary to what others are saying - there was plenty to do. Quizzes, lectures, dancing, shows, ice shows etc. What more do you want! To the people that complain about lack of smoking space and then complain about the cigar room "stinking!" - what planet are you on! That's what non smokers put up with all the time. Not our best cruise ever. But that's because of penny pinching by Royal Caribbean. But would I take another cruise with them - yes. Read Less
3 Helpful Votes
Sail Date: November 2017
This was a cruise from southhampton to USA. The embarkation was poor at southamption as to waiting times which was due to the way the queues are organised. The arrival at Boston took a minimum standing time of ... Read More
This was a cruise from southhampton to USA. The embarkation was poor at southamption as to waiting times which was due to the way the queues are organised. The arrival at Boston took a minimum standing time of two hours to get off ship with queues stretching more than double the length of the ship to go through US customs; customs were quick; therefore the delays are down to RC. Similar delays were also on final embarkation of the ship. Again this was down to RC and not as claimed by RC due to port and customs. There is plenty of senior staff going around the ship checking on front of house staff and service. Front of house staff and their service was generally very good and the amount of senior staff are not required as standing around on phones/discussions do not assist the front of house staff or the service. More front of house staff and less senior staff would improve the passenger experience. i.e. there was a problem at the promanade cafe which saw 4 senior staff on phones and in discusions with each other. The addition of two front of house staff to serve the customers, then the kitchen could not keep up with the customers queues better if the seniors had actually joined the front line staff and back room to improve the service. Similarly the windjammer, certain dishes were not available for 15 minutes and front line staff having to complain on behalf of passengers. What dishes there were available e.g, sausages you could not get a knife through the middle and the ends were worse, this cannot be edible. At this time there was 3 senior staff checking the service in the windjammer. Possibly checking the product that was being served and assisting with service would have improved the customers experience. Read Less
Sail Date: November 2017
We chose this cruise because the other (Jewel) transatlantic 's destination was Puerto Rico. We were stuck with the dates. Entertainment during the long cold crossing was far below our expectations. Nothing at all of intrest. We ... Read More
We chose this cruise because the other (Jewel) transatlantic 's destination was Puerto Rico. We were stuck with the dates. Entertainment during the long cold crossing was far below our expectations. Nothing at all of intrest. We appreciated the ice skating show and some evening events. Not all. By far The television showed the same programs on and on... Day by day. Library was almost empty. But....there was a movie shown on the deck every evening....in the Northern Atlantic in November !!!! Not a soul watching but still....every evening There were two or three sunny days. That gave work to the three life-savers in full red regalia standing watch over empty pools. Public spaces were overcrowded since no one could sit outside. We recommend the two waiters of the concierge lounge. Chop's grill was the worst. An example of total incompetence. On two occasions we abandoned our table there to revert to the main sell-service restaurant Read Less
Sail Date: November 2017
The ship was lovely and our balcony cabin was roomy and spotlessly clean. The choice and quality of food was excellent especially in the dining room where the service was second to none! We loved the different choices of ... Read More
The ship was lovely and our balcony cabin was roomy and spotlessly clean. The choice and quality of food was excellent especially in the dining room where the service was second to none! We loved the different choices of entertainment and was never at a loss for something to do even on the long journey accross the Atlantic . The staff on the Navigator of the Seas went over and above in their service to all on the cruise, nothing was too much trouble for them. Theiy are a credit to Royal Caribbean! We booked excursions in Boston and New York and found them to be informative and good value for money.. The only downside was Cape Canaveral where we thought we'd do our own thing and found there to be no buses or taxis at the port. We ended up staying on the ship that day. All in all we had a fabulous time. We ate too much drank lots of delicious cocktails and probably gained enough weight to wear the next size in clothing ......We was entertained pampered and made to feel that nothing was too much trouble.........just what the doctor ordered!! Read Less
3 Helpful Votes
Sail Date: November 2017
We have just returned from a fabulous voyage on board RCI Navigator of the seas, embarkation was a breeze and we were aboard in less than 20 minutes. Navigator is a mid sized ship for Royal and she is getting older now, but she is kept ... Read More
We have just returned from a fabulous voyage on board RCI Navigator of the seas, embarkation was a breeze and we were aboard in less than 20 minutes. Navigator is a mid sized ship for Royal and she is getting older now, but she is kept spotlessly clean. Our cabin was a promenade view room which was quite spacious, it had a bowed window with a window seat so that you could sit and watch what was going on down below, it also had another small 2 seater sofa which was very comfortable, the beds were very comfy too and there was more than enough floor space. It was also nice to have sliding doors on the shower instead of one of these nasty shower curtains, all in all we had plenty of space and Donna our stateroom attendant was a joy. On our anniversary she decorated the cabin in silk red roses and happy anniversary messages all around the room, we had a beautiful chocolate cake and a bottle of champagne all complimentary, it was really lovely. We had early diner at 6pm in the MDR and went there most evenings. The food was good and our waiters were very attentive, on the 2nd evening we had a smoked fish starter which was delicious and I sent my compliments to the chief and said that I could eat that every evening as the starter, he sent a message with the waiter to ask if I would really like it every evening, and I had this yummy dish served to me every night and it was amazing. I dont eat deserts so I asked for fruit and got a lovely dish of strawberries most nights. The chief and the waiters were the best we have ever had, diner times were very enjoyable indeed. We had very good entertainers on board and every seat was taken at most shows, but for us the stars were the crew shows, this was a new thing for this cruise. Crew members from different nations performed and sang for us in the theatre, it was fabulous they were the real stars of this cruise. The first port of call was Boston which was nice, we had a trolley ride around the city then had some shopping time. Of course the big thing for most people was arriving in New York, and it didnt disappoint, the sail up the Hudson will stay in my memory forever, especially sailing past The Statue of Liberty, it was wonderful, and the city itself was awesome we rode the subway, went up the empire state building ate bagels and hot dogs and shopped in times square,we even sat and watched the skaters on the ice rink at the rockefeller centre, what a day it was amazing., In Port Canaveral we went to Coco beach and just chilled for a few hours, very relaxing. What a wonderful cruise, the best we have had for a while, the ship the staff and ports just made it very special. Read Less
Sail Date: April 2017
This was a very crowded cruise and not much was done to make it feel less so. The spaces on the ship were not fully used. Even though it was in the 50's and windy the evening movies were still at the outside pool deck. Why not move ... Read More
This was a very crowded cruise and not much was done to make it feel less so. The spaces on the ship were not fully used. Even though it was in the 50's and windy the evening movies were still at the outside pool deck. Why not move them to the conference center area? While it was generally cold outside on the sea days the theater area could have been more fully used for entertainment. The speakers that were scheduled had limited, if any, audio visual support. The theater didn't work for these events. Entertainment was marginal. The only bright spot were the comedians, especially Kivi. The performance put on by the crew felt like forced labor, don't they work hard enough already. These were also a safety nightmare. The shows were so crowded by people looking for entertainment that all access points were blocked with people sitting on the steps. How a medical emergency would have been handled is hard to imagine. Also there was only seating for several hundred people on a ship carrying approximately 3400 people. Note; these Transatlantic cruise generally carry a high senior passenger headcount! Food was OK, much Indian cuisine. The dinning room on multiple occasions described meals that were not delivered as such. One of my table companions finally asked why he didn't get what was described, but there really was no answer. The waiter has no control on this, Our dinning room waiter was very good and professional, but aside from him I felt like I was on a training cruise, maybe I was. As an emerald member of Royal Caribbean I certainly was disappointed on the level of service. Oh I also was without water in my cabin for several hours on evening. This ship is old and tired and it shows! Read Less
2 Helpful Votes
Sail Date: April 2017
Food and service were average with a few over cooked deserts and the same old fayre. The curries in the Windjammer were generally very good and authentic. Entertainment was the worst we've ever seen. RC are now resorting to using ... Read More
Food and service were average with a few over cooked deserts and the same old fayre. The curries in the Windjammer were generally very good and authentic. Entertainment was the worst we've ever seen. RC are now resorting to using their non professional staff to provide some of the evening entertainment. The ships professional performer shows lacked impact and the singers had poor vocal ability. The headliner acts were nothing special apart from the juggler who was amazing and extremely funny. The Queen tribute band were awful and relied on their visual likeness rather than any musical ability. The ship is tired and the sofa in our cabin was very worn and full of dust. My mattress had a massive dent which made sleeping impossible. This should have been picked up by the stateroom attendant rather than me after a terrible nights sleep. Maybe it's time to stop being loyal to Royal! Read Less
1 Helpful Vote
Sail Date: April 2017
Birthday cruise turned out to be a big disappointment. A 14 night cruise started great but deteriorated throughout the journey. Small signs encountered along the way indicated something was wrong. - many typos and wrong scheduling in ... Read More
Birthday cruise turned out to be a big disappointment. A 14 night cruise started great but deteriorated throughout the journey. Small signs encountered along the way indicated something was wrong. - many typos and wrong scheduling in the cruise compass created communication confusion for guests and staff - ran out of chicken and turkey sausages on the first day - poor planning or tactic to try and use up pork approaching sell by date? we don't eat pork so no protein choice at breakfasts. What was worse the head chef was adamant there was chicken sausage on board and after coming to our table every night to check our breakfast was fine and then making calls whilst we tried to dine made things embarrassing worse. - salmon was not fresh and blanched and by last few days had turned green Chlorine levels were very high, eyes watered and swim clothing saturated with chlorine. Main issue was having a burst of sulphur dioxide gas coming through the shower drainage system. The shower had been blocked and no doubt chemicals thrown in to sort but unfortunately these were n't washed down and didn't realise at the time that poisonous odours were seeping into the cabin which explained the very poor sleeping and acid under the skin feeling. This ruined the last few days including my birthday. Read Less
6 Helpful Votes
Sail Date: April 2017
RCI was tops in our cruise choices due to our prior experience. Now , it is below Holland and Princess. The reasons are the multitude changes that must be caused by the bean counters. Everything on the ship is offered at a price, the ... Read More
RCI was tops in our cruise choices due to our prior experience. Now , it is below Holland and Princess. The reasons are the multitude changes that must be caused by the bean counters. Everything on the ship is offered at a price, the Advertisements commence from boarding to departure; in the dining room of all places and everywhere. The announcements are advertisements. There is no longer little things like chocolates at night or mints or candy at the exits of the dining rooms. The elevator key pads are hard to read. The internet charges are ridiculously high. No TV programs to look at only repeated third rate comedy shows. No Fox channel. During the crossing we were without cable for TV news for four days. When most of the passengers come from USA and Canada we like to follow news at this important time. When we got it back there was only BBC for a day then CNN int'l occasionally. There were no movies on TV. Yet movie was shown at pool outside in horrible weather and ocean conditions but not inside on the tV screen. No movies in the theatre of other locations. The dancers and their programs were loud and annoying rather than pleasing. The juggler, comedian acts were super as well as the great ice performance. All staff in the dining room and room stewards were professional and 100% helpful and pleasing. It is the ongoing new programs requesting money charges that is offensive. The ship was clean and well taking care. The port calls were fantastic. Dining service: no small spoon or forks offered for small dishes. Food was excellent and the 11th floor food was always great with great service by the stewards. All crew were happy to please and were very helpful. Gym: no TV at the elliptical equipment. 11th floor dining: not open between meals or late at night. What happened? Whoever controlled the volume of announcements or music in the dining rooms ought to be shot. Extremely loud and annoying. Lack of chocolate in deserts was apparent. Cost cutting? Stateroom was clean and appearance good. Some towels should have been used as sheets as they would not dry and absorb water. Charges for drinks too high and then to add 18% is insulting. Why do we pay the gratuity charge daily? Pretty soon you will charge for bathroom visits. Please put the outside temperature and wind force on the TV channel that shows boat position. We will chose RCI only as our last resort for our next cruise. Robert cabin 2342. Early dining at 17:30 hours. ps: these are not my thoughts alone but many or all of the passengers we met and spoke socially. Read Less
7 Helpful Votes
Sail Date: April 2017
Keep in mind that this is just my second cruise and I am not exactly a "cruise person." The idea of taking multiple cruises every year makes no sense to me at all. Anyway, we signed up for this "repositioning cruise" ... Read More
Keep in mind that this is just my second cruise and I am not exactly a "cruise person." The idea of taking multiple cruises every year makes no sense to me at all. Anyway, we signed up for this "repositioning cruise" because the initial price was low and because the idea of crossing the Atlantic seemed like a good one. Sailing-wise, things started out fine, but the last three or so days at sea out of Miami were VERY rough, and this is a ship that does not have the same level of stabilizing as some of the newer and larger ships out there. Plus the weather was kind of cold and super-windy. All the crew folks I interacted with-- waiters and bartenders-- were great. My favorite people to chat with by far were these folks who tend to have some really interesting stories about life on the ship, about where they are from etc. Maybe I'm a food snob, but I thought the offerings in the Windjammer cafeteria were kind of so-so and the main dining room was very mixed (some nights, great; others, not so much). We got 4 of the speciality restaurant meals. Chops Grill (if you like a good steak) and Izumi (if you like sushi and related Japanese dishes) were very good and worth the extra charge; Giovanni's was not very good (stick with the pasta if you go) and Sabor was just downright bad. We saw a couple of good to okay shows-- the ice skating stuff was surprisingly good and we saw a very funny juggler/comedian dude. My wife and I enjoyed the "Mystery Dinner" too. We "entertained" ourselves too much in the casino and the bars, which was good though being at sea for so long meant we spent too much money in those places. I think the best ports of call were the Azores and Lisbon. In the Azores, we took a shore excursion to the "crater lakes" of the main island and it was unbelievably beautiful. I'd love to go back there for a week to hike around and take in the small island charm of it all. Lisbon was so interesting and lovely too-- another place to visit for longer. Vigo was kind of boring as was A Courna, though we did visit Hercules' Tower on our own and enjoyed that a lot. La Havre was okay; a lot of people take a day-trip to Paris, but the idea of getting on a bus for a couple of hours each way to spend just a couple of hours in Paris seemed silly. And we also took a shore excursion at the end in Southampton to Stonehenge because it combined a trip through the English countryside to "the stones" (very cool) and then to the airport, and it costs about the same as just a trip to the airport. Would I do it again? Not the same itinerary (I'd want to see different places) and I'm not ready to make it an annual event, but hypothetically, I would do the right trip at the right time again. It's not nearly as cheap as advertised, but it is still a pretty decent deal. And the next time around, I'd have a better idea about what I was actually getting myself into here. Read Less
1 Helpful Vote
Sail Date: April 2017
Heard good things about RC, and had tried carnival, princess and Costa. Sadly RC failed to even match any of those on all levels. :-( Food was mediocre, and lacking in choice. Dining room food was consistently hot though, which is ... Read More
Heard good things about RC, and had tried carnival, princess and Costa. Sadly RC failed to even match any of those on all levels. :-( Food was mediocre, and lacking in choice. Dining room food was consistently hot though, which is commendable. Not once in 14 days did we get offered pepper mill. Small thing, but telling. TV choice was so repetitive and limited it was scandalous. They could have at very least shown some different movies, but it was literally the same every day for 2 weeks!!! Library had virtually no books!! Ship is tatty, especially on deck. Also not well cleaned, even in main dining. Buffet was mediocre and limited. Entertainment was also mediocre at best. Beatles show was basic but good. Comedian was good. Ice show was the best thing in the whole 2 weeks!! I cannot say it was terrible, but it was a let down. Read Less
5 Helpful Votes
Sail Date: April 2017
Stateroom 9300-excellent location. Chosen for its ports and price, both of which were good. We had sailed on this ship 1.5 years ago. In that time RCCL seems to be doing some cost cutting. Furnishings in lounge areas were showing ... Read More
Stateroom 9300-excellent location. Chosen for its ports and price, both of which were good. We had sailed on this ship 1.5 years ago. In that time RCCL seems to be doing some cost cutting. Furnishings in lounge areas were showing extreme wear. Our cabin steward was required to care for 16 cabins on his own which left little time for some extra cleaning that needed to be done in our room. Capacity on this ship overpowers access to seating in most areas. Having only one small venue for snacks during off-buffet hours resulted in no seating available most of the time. Seating was also impossible during any 'game' event as no lounge was big enough to accommodate participants in these trivia type activities. Entertainment was a mixture of excellent to poor. When there was a very talented guest entertainer, the ship's band (although excellent themselves) drowned out guest by the volume. Overcharged for laundry twice and had to go to guest services for adjustments. Food and food service was excellent! Staff in Windjammer and in Dining room were efficient, friendly and accommodating. No complaints in this area. Shops offered variety of goods and sales were good as usual. Excursions had several choices, although we usually do our own thing at ports now. It seems RCCL may be putting all of their efforts into the newer jumbo ships? As frequent cruisers we will be hesitant to book RCCL again. Read Less
Sail Date: April 2017
Embarkation in Miami was long and tedious, maneuvering the sea of people trying to get on board. My mother could not get her wheelchair as requested. There was a LONG line of people waiting, very few wheelchair attendants and no place to ... Read More
Embarkation in Miami was long and tedious, maneuvering the sea of people trying to get on board. My mother could not get her wheelchair as requested. There was a LONG line of people waiting, very few wheelchair attendants and no place to sit curbside to wait at the Port of Miami...........major faux pas. Disembarkation in Southampton was timely, easy and orderly. Wheelchair was ready and the attendant was very helpful and courteous, attending to her every need. We selected this cruise in particular because we had not visited any of the ports featured. Pleased with all of the ports except Vigo, Galicia, Spain……..which was fairly average. Did not like the four-deck open design of the Deck 5 Atrium Promenade...felt it was a waste of good space that could have made the bars and sitting areas much larger to better accommodate the thousands of passengers onboard. The ship is huge, décor was rather subdued, showed signs of wear in some areas, but spotlessly clean. The cabin was clean and spacious enough. We got a veranda room with balcony but the weather was way too cold and windy to sit outside, so that part was a huge waste of money. It was so cold and windy that there was hardly any activity in the pool and hot tubs. So those of you planning a spring transatlantic beware. Transatlantic voyages returning to the Caribbean from Europe in the fall are much warmer so the balconies and outdoor areas are much better used. The entertainment was average to good, not so much because of the talent but because of the small size venues holding the events. We were never able to see the ice skating show in Studio B, although there were 3 performances. There was also no monitoring of tickets, so some people got to see the skating show 3x and we did not even get to see it once. The dining options were very good and the food in the Sapphire dining room was excellent with great variety, quality food, inventiveness, beautiful presentations, courteous and attentive managers, assistant managers and servers. The Windjammer was also very good in all respects except the noise and lack of seating. There were times a seat was hard to find because of the many passengers. The crew was the best point of the ship and trip. Every single crew member we encountered was friendly, attentive to our needs, courteous and disposed to being of help, from the Hotel Manager Sanjay to the restroom cleaning crew. So although we were extremely pleased with the people aspects of the cruise, we will probably not ever sail the Navigator again or any other ship in its category. Read Less
3 Helpful Votes
Sail Date: April 2017
We used to sail RCCL often, but have recently switched to Celebrity. Back on RCCL due to a great itinerary, we could really see the differences. Just little things, but it will return us to Celebrity for our future cruises. Royal is ... Read More
We used to sail RCCL often, but have recently switched to Celebrity. Back on RCCL due to a great itinerary, we could really see the differences. Just little things, but it will return us to Celebrity for our future cruises. Royal is just a bit too nickle and dime, and the amenities are just that much less special. Overall: After spending the winter in the Caribbean, this Transatlantic repositioning was not planned well by the crew. With lack of cable signal for much of the crossing, RCCL did not provide alternate TV viewing so the same comedies were shown over and over, no movies on in-room TV (although shown on the outside pool screen at 7pm and 10pm on freezing cold, windy nights - seriously? ) For entertainment, the crew clearly had been "thinking" about how to supplement, with a couple of crew talent shows, but, again, RCCL, PLAN for the cruise from headquarters. This is a 14 day cruise. Also, daytime activities were sorely lacking in creativity. Every sea day had the same quizzes, expensive bingo a few times, and, of course, the requisite "bargains" on the promenade. And from 10 to noon, overlapping activities and then nothing in the afternoon, except more quizzes. As many have reported for all RCCL sailings, the constant "sell" does get old. In the dining venues, even MDR, people coming around to push the specialties. The staff was very friendly, and, for the most part, professional. But little things lacked, like suite toiletries not replaced unless we asked the cabin attendant, same with the coffee for the in-room pot. In the dining room, never once saw crumbs being scraped from a table. But overall, service was good and especially want to commend the bartenders and the staff at the specialty coffee bar on the promenade. We had a junior suite, and this was a highlight! The walk in closet was amazing! The most storage I have ever had on a ship! And the larger bathroom was nice. I would have rather had a coffee table than the upholstered chair, which we used as a coffee table for our room service breakfast on early port days. The ports: Azores: very nice port. We had hired a private guide from Azores4travel, and he was quite good. Lisbon: Booked a small group tour thru "We hate Tourism Tours" who provided a great tour of the island (called "Pirates tour" which is misleading, because it has nothing to do with pirates, just is their one day tour for cruise ship passengers) Vigo: we took what we thought was a hop on hop off tour but it was not really that way, an hour between buses, so you could not get off. This was a boring port and could have been skipped in my opinion A Coruna : We took the RCI extended half day tour to Santiago, which was a good tour, enjoyed the cathedral and walking around the town. Too much time was spent as a group walking the town, would have preferred longer "free time". Le Havre: Our group of 4 split with two going w/ RCI to Paris, for a one hour bus tour and 3 free hours. As expected, really too short a time to be in Paris to get much sightseeing done. The other two of us had organized an 8 person tour thru Overlord Tours with 6 others from our Roll Call. This was a thorough tour of the Normandy area, I would recommend it. Southampton: Our first rainy day (we had been incredibly lucky with weather up to this point, all of our shore days were amazing, sunny, weather. (We had a couple of rocky days during the crossing, but generally good weather). We had arranged private transport via Smiths for Airports, to London, where we had booked an AirBNB for 2 nights in the Pimlico area, which we really enjoyed. Entertainment: not sufficient for the long voyage. The Beatles band ("The Best of Britain") were quite good. The Ice skating was also good, but there were not enough performances for those who wanted to see it. BAD planning. On such a long cruise with so many sea days, I was very disappointed in the "enrichment" speakers. One guy was an astronomy expert, and spoke multiple times but this had no interest for me. The other guy spoke a bit about the ports, but he really did not seem like an expert. Really could have done better here.. The Casino: really need to either ban smoking altogether or have more smoke free tables of all game types. The one or two smokers in the casino really ruin it for a great many. O Read Less
4 Helpful Votes
Sail Date: April 2017
I like the Voyager class of ships, so I enjoyed the Navigator. But cuts backs are obvious in food, entertainment and activities. Enjoyed the days at sea just wish there had been more to do. I really miss the professional crafters. The ... Read More
I like the Voyager class of ships, so I enjoyed the Navigator. But cuts backs are obvious in food, entertainment and activities. Enjoyed the days at sea just wish there had been more to do. I really miss the professional crafters. The crafts provided by Royal Caribbean are the same old things that they have been doing for years. I don't think that the kits are worth the price. The quality of service on the Navigator was excellent. The crew was very friendly. Enjoyed the Diamond lounge and happy hours. The bar tenders were very attentive and hard working. The dining room staff were very good and even supplied the table with Indian food to share upon request. Had a problem with the excursion desk but all was resolved by the Assistant Manager. I enjoyed all of the ports except Ponta Delgada. There is not much to do there once you have done all the excursions that you are interested in. I have been there too many times. Other ports in the area are more interesting and wish this one would be dropped by Royal Caribbean. I did walk through town and visited the market. I used the time in port to do my gift shopping. As a solo traveler I appreciated the fact that we met for lunch on all the sea days. In the past we did not meet on all the sea days. I wish our crew member who escorted us had stayed for lunch. In the past when they stayed lunch was more interesting because we got an insight into the crew's life on the ship. I am loyal to Royal Caribbean and will continue to sail with them. Read Less
Sail Date: April 2017
Over all the transatlantic cruise was great fun. I do enjoy the "at sea days". I felt the crew was "at a loss" at what to do with this many people on board for so many days. I thought the "meet and mingle" ... Read More
Over all the transatlantic cruise was great fun. I do enjoy the "at sea days". I felt the crew was "at a loss" at what to do with this many people on board for so many days. I thought the "meet and mingle" event was a joke...why did they even bother? So many people....cheap door prize drawings, nothing special, why should we attend this? Agree with several of the other comments...Royal Caribbean is really getting "penny pinching". Now charge a fee for room service beyond basic breakfast. Always trying to see something. Wish they would think about changing the menus in the main dining room. These are the same menus we had last year. Food was "medium" at best. Lunch service in the main dining room was haphazard. Our waiter in the main dining room offered good service and tried very hard to make us happy. They offered movies outside by the pool...but most evenings it was too cold to enjoy. The projector in the main theater didn't seem to focus well. Why couldn't these movies be shown on the in-cabin television...this would have been a nice alternative, especially for the rough days at sea. The same TV shows were shown over and over again....what did they only buy the rights to show one show? I'm feeling a real "class system" between the diamond folks and the non-diamond. Read Less
Sail Date: April 2017
Overall, this cruise was ok. We had taken 2 other transatlantic cruises and this was not as enjoyable as the other two. The cabin was an excellent size but we had to call maintenance 5 times to try to get the thermostat fixed. The ... Read More
Overall, this cruise was ok. We had taken 2 other transatlantic cruises and this was not as enjoyable as the other two. The cabin was an excellent size but we had to call maintenance 5 times to try to get the thermostat fixed. The entire ship needs to be refurbished. The food was acceptable. For the age group of the majority of cruisers, the activities offered were minimal during the day. It would have been very nice to have movies offered during the day instead of poolside at night where it was extremely cold. The Shore Excursion for the most part were enjoyable and the value was acceptable. I usually enjoy the talent on the evening shows but the talent was not as good as the singers and dancers on other cruises we have taken. You can tell that Royal Caribbean has cut off many of the benefits that used to make them special. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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