2 Royal Caribbean Navigator of the Seas Cruise Reviews for Holiday Cruises to Europe - Eastern Mediterranean

Sailed on Navigator departing Civitivecchia on October 30, 2011. Lots of travel tips are contained here for Rome and Eastern Med. The cruise embarkation was easy. Max, our driver (see Rome port review for excellent recommendation and ... Read More
Sailed on Navigator departing Civitivecchia on October 30, 2011. Lots of travel tips are contained here for Rome and Eastern Med. The cruise embarkation was easy. Max, our driver (see Rome port review for excellent recommendation and details) dropped us off right at the pier and being Diamond RCL members, we walked right in, to the front of the line, and on the ship. They even let people on early. This is our 4th time on Navigator in 14 months and we know a lot of the staff. We had balcony room deck 6. The rooms are getting old and need refurbishment. Paint peeling in shower. Medicine cabinet shelves broken, etc. Still ok, but time for improvement. The room steward, Robert from Costa Rica, was almost nonexistent. No ice ever. Not around in mornings. Made beds, but that was about it. We always ask for extra towels. Sometimes got them, sometimes not. He left dirty dishes in the room for several days. We have a favorite waiter, but he was on vacation so we got assigned to a large table on deck 5 in the corner. Switched to a different table on deck 4--a 6 top. We were the only ones there. Then 45 minutes later 2 women show up and said they come when they feel like it. Waiter started all over so we got no food. Then, amazingly, the other 2 members of their family showed up another 30 minutes later and the waiter started all over again. We got up and left and the maitre d' assigned us to another table on deck 3 with a father and son. They were much nicer. Unfortunately, the wait staff is vastly overworked. Our waiter Kemal actually had a station on the other side of deck 3. He only showed up at our table when he could get away from his other tables. We ordered at 8:30 and our appetizers usually came around 9:15. The assistant waiter was good, but this was not a good situation. The head waiter Mahmut is actually a 'friend' of mine and kept trying to help, but it just wouldn't work. The bar waiter did not come to our table once during the cruise except to try to charge me for a can of coke the cruise line had given me as a gift! On the last evening the service was so bad we left the dining room in frustration. But the Windjammer closed at 9pm, so we got no food at all. Fortunately, Mahmut put some food aside, so I took it to the room. Drink prices have escalated hugely. $11 for a glass of house white wine. The Diamond lounge waiter Dave from Jamaica was excellent. Attentive and friendly. The DJ Frantz Michel in the disco was wonderful. I am a DJ and appreciated his talent. One of the best we have seen. The shows sucked. Even more than usual. The headliners were dull. The disco party was its usual fun and the cruise staff was excellent. Vito and Elizabeth did a great job. People enjoyed themselves. Cruise director Warren did a good job and the Crown & Anchor touches and tours were well done. The ship should have an email sign sheet in the Diamond lounge so C&A people can exchange emails. Port reviews are below. Read Less
Sail Date October 2011
Background: This was our first cruise. We are a family of 5. We were joined by my sister, another first-time cruising family of 5, and my parents who have been on a number of prior cruises on various lines. The children's ages ranges ... Read More
Background: This was our first cruise. We are a family of 5. We were joined by my sister, another first-time cruising family of 5, and my parents who have been on a number of prior cruises on various lines. The children's ages ranges from 3 to 12 and my mother was in a wheelchair. Embarkation: Awful queues after bag drop where the health forms are completed in an unventilated tent with no air conditioning, which was a horrible experience. Also full of Italians who don't know how to queue! But after that the security and check-in process was very quick and efficient. Stateroom: We were in one of the Family rooms which was excellent - very large, separate sleeping area for the two bunk beds and a curtain to separate off the double bed from the sofa bed. I'd thoroughly recommend this room to any family of 5 or 6. Dining: Breakfast/lunch: The buffet in the Windjammer was a nightmare on most days. It seats about 700 for a ship of 3,600 passengers. Impossible to get a table (not helped by couples sitting on the large circular tables) and people were eating standing at the edge of the buffets. After the first day we either ate at times to avoid the queues (depending on when the excursions left) or ate in the restaurant on the days at sea, which isn't the same as even though anything can be ordered it somehow doesn't tick the boxes like a buffet does. Having said that the quality and choice of food was fantastic. Dinner: We ate fixed dining on the first sitting. Food was of an exceptionally high quality on 6 of the 7 nights. Our two waiters couldn't have done more - friendly attentive service, lots of little extras for the children and ensured that we were well catered for as most of our party were vegetarian. Activities: Plenty to do, especially for the children, with the swimming pools, rock climbing wall, ice skating rink, roller blading, mini golf etc. The mini golf was terribly disappointing - a few obstacles in the holes would have made it far more interesting. My only complaint was that the ice rink was only open twice for general skating the whole week - what's the point of having an ice rink and hardly ever being able to use it? My other complaint was concerning the arcade, which was fine in itself. However one machine took $1.25 from our card but then didn't work. I asked three times for the money to be refunded to our card, and was promised on each occasion that the refund would appear, but it never did. Although $1.25 is not a lot of money it was annoying to be promised something only to be let down. Children's Club: Disappointing. The range of activities was generally poor and the staff didn't seem so interested in the children. The activities in the 2 to 5 year old's club were mainly sticking, colouring and watching TV - something that can easily be done in the stateroom. Our three year old refused to go back again. After hearing from seasoned cruisers how amazing the children's clubs activities are we were disappointed. Service: on the whole fantastic. The waiters really excelled themselves and it was really only the table cleaners in the Windjammer that weren't so friendly. However we did have one cause to complain. At every opportunity you feel RCI are trying to sell you something or make money out of you. That's fine in itself. But when we left the ship in Athens (with someone in a wheelchair) we asked the people taking photos where to go and they said they'd only help us if we agreed to have our photo taken (which we didn't want). They then sent us to a building 100m away which was locked - it turned out we were supposed to wait for a bus. Back on the ship we complained to deaf ears - not even a hint of an apology. Entertainment: Mixed. Three great shows (Beatles review, ice skating and a street artist),one awful show (West End musicals review) and two uninteresting shows (Italian singer and ballroom dancing). No show on the first evening if eating at the first sitting which was also hugely disappointing. The cruise director (in charge of entertainment), a certain Warren Allen, was rude and awful. The evening ice show turned out to be the same as one the previous afternoon but this was never explained on the cruise compass (daily activity planner). That wasn't great as we had to sit there with the kids for over half an hour just to secure seats. When I asked the cruise director why it was the same show he reasonably explained that the ice rink only seats 700 so they need to repeat the show 4 times so everyone can see it. Fair enough. But when I asked why this wasn't explained on the cruise compass he told me it was. I still have the cruise compass and it wasn't. When I told him it wasn't he accused me of lying. All I was hoping for was an apology! Not the standard of serviceI expected. Excursions: Too expensive - we arranged our own. Disembarkation: Very efficient. We managed to leave 15 minutes before our allotted time. Luggage was easy to locate. Read Less
Sail Date August 2011
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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