6 Helpful Votes
Sail Date: November 2017
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to ... Read More
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to concentrate on people who were returning customers rather then new. Formal nights were a joke, you got dressed up to walk into the dining room for your evening meal which you had done the night before. no captain, no entertainment, nothing special at all. did not bother after the 1st one. If you Smoke you are normally allowed to smoke in casino. Not on this ship on formal days all day, weather was bad so could not go up on deck and had to use cigar room which had such poor extractors and stunk, In the casino ashtray was a floor standing one which staff emptied out the ashtrays from the slot machines into and never got emptied all day. Everyone i spoke to and me included had charges for services not used added to bills. AFter 8 days at sea managed to get 3 hours in Boston. Management of Immigration was a joke we should have been first a 6.30 with people on excursions ( instead approx 1500 in gue, emigration delayed .with people queuing for 3 or more hours, will not go on but all i will say is i saw people crying with boredom, This cruise turned into a prison sentence. so will i use again never twice crew members maimed to music on the bridge on the promenade and that was about as lively as it got. Read Less
2 Helpful Votes
Sail Date: November 2016
Ok so where to start, so many things to say. First of all, we had to wait 4 1/2 hours in line in the heat just to get on the ship. We never went to a terminal. It was a tent that was even hotter inside to wait in more lines. After a couple ... Read More
Ok so where to start, so many things to say. First of all, we had to wait 4 1/2 hours in line in the heat just to get on the ship. We never went to a terminal. It was a tent that was even hotter inside to wait in more lines. After a couple hours they finally started passing out water while we waited in line. We didn't leave until 6pm and when we got onboard there we didn't get to grab a bite to eat because we had to go immediately to the muster drill. By the this time we were starving and went looking for food. Could we find any? NO!!! We were supposed to wait for the dining room to open. I had an anxiety attack at this point and started crying and begging for food so I went up to one of the waiters and started yelling at them that I just wanted food and to sit down. Something to the effect of: "Can't we even get fed on this stupid ship? I just want some food and my feet hurt and I want to sit down already. We've only been waiting for hours in line!" Yes, embarrassing, but it happened. I've got to say they found me a seat and within two minutes moved us into the dining room. Probably to keep everyone else from rioting. After A glass of wine and some bread I started to calm down, ate and went straight to the stateroom and to bed. Everything was ok until we got to the royal Caribbean port in Haiti. We booked an excursion for jet skiing. With our friends. The staff on the excursion was rude and antagonizing. The chicks name was HANNAH and she gave us misinformation and was rude to us because we are middle age and treated us like we were geriatric. She almost let our friend drown because she didn't follow safety protocol or recommendations for the excursion. After 30 minutes of our friend in the water she decided to stop laughing and saying Ebro thing was cool and called for help. After the boat came and took our friends away we just wanted to be done and on our way. They charged us twice for the locker because of their mistake. The port shopping was horrible because the people are so aggressive and rude. Plus, they lie to you just to get you to buy. One guy actually got in my husbands face and told him "LOOK AT ME! I'm taking to you." The only good thing was that the ship provided food and beverages. On Wednesday night there was supposed to be a Latin pool party but the whole deck got flooded from the pools because the ship was rocking so badly since we sailed that it was cancelled because they were worried the band would get electrocuted. So were we. They told everyone to go to the Cosmopolitan Club to continue the party. That was a disaster. The do apparently didn't get the memo and some old lady started yelling and cussing at him that no one liked his music and to play something else. When he did, she started yelling at people to get up and dance, so we left. At 1am, said lady was leading a protest two decks below us, stomping and chanting "This stupid "A" (profanity) boat sucks!" because they closed the only dance club early. This went on for 30 minutes. At 4am there was an explosion and I thought the ship was sinking. Never found out what that was about. For the first 3 days the hallway smelled of sewer. There was only one dance club on the ship. The Latin band was awesome! But they only get a corner the deck and it was super crowded because it was the only place that had decent dance music. I called and bought a gift for my husband for our anniversary, which was on the 29th. I waited all day and nothing came. Next day we went to guest services and to find out what happened and they apologized for the error, which I they never said what happened but they ruined the surprise. They tried to make up for it and offered us a bottle of champagne, which we never recieved. They also offered us dinner at one of the premium restaurants to make up for it. That was nice, but ,y husband woke up sick and it wa on the last day of the cruise so I had dinner with my friend and not our anniversary dinner. So no anniversary celebration for us on the ship, thanks to ROYAL CARIBBEAN. Needless to say, we will never ever travel with them again. Worst vacation of our lives. Read Less
Sail Date: March 2018
the room was nice, the islands were beautiful the staff was pleasant, but the food on the buffet was one step above prison food. The steak house was good, The Italian restaurant was a hit or miss one day good the next horrible. The buffet ... Read More
the room was nice, the islands were beautiful the staff was pleasant, but the food on the buffet was one step above prison food. The steak house was good, The Italian restaurant was a hit or miss one day good the next horrible. The buffet was always in need of cleaning, and the staff ignored it. So food was always on the counters and floors, not very appealing. and we were nickeled and dimed everywhere we turned. We had a son hop and I word a hot pink poodle skirt with a matching shirt scarf socks and saddle shoes, we had a photo taken and without telling us the photographer took one in black and white. Then could not understand why we were upset with it. Other than that the cruise was with a singing group so there was always something to do , with 4 private concerts for those who booked with them. Not enough chairs near the pool, but plenty of pool room. The promenade was awesome with a circus parade the last day. All in all the cruise was a success because of the singing group we booked with. We have already booked the next cruise with them. It is not with Royal. Read Less
1 Helpful Vote
Sail Date: February 2017
Embarkation was slow but Disembarkation was excelent Excellent service in the dining restaurant with Mr Shalton & Bobie waiters, Bad food quality in buffet aeria such time lot salty items & sauces poor maintenance ... Read More
Embarkation was slow but Disembarkation was excelent Excellent service in the dining restaurant with Mr Shalton & Bobie waiters, Bad food quality in buffet aeria such time lot salty items & sauces poor maintenance service ( loose aluminum ceiling plate my room)also water leakage problems bad smell & mold on carpet. Cracked chairs & loose painting in the dining room. 2 of our friends has big leaking problem in there room because of shower , bad small in the room they want the help desk the maintenance made carpet shampoo & used air dryers for few our but with out result for the first days . the help desk clam non any arty cabin available but after three days of claims finally the find another cabine in the deck #8 could you imagine the 2 ladies sleeping with bad cabine.They offre theme 50.00$ each for compasation. this situation is not acceptable for there first cruise with your company. Read Less
Sail Date: May 2011
Having just returned for the Mediterranean cruise (29th May - 05 June Rome to Rome) on the Navigator of the sea, I have to say that I was not impressed, nor will I be in a rush to do another cruise on Royal Caribbean International on the ... Read More
Having just returned for the Mediterranean cruise (29th May - 05 June Rome to Rome) on the Navigator of the sea, I have to say that I was not impressed, nor will I be in a rush to do another cruise on Royal Caribbean International on the Navigator of the seas. This was my 4th cruise and although the other cruises where all on Celebrity ships, I thought that as part of the same company you would receive similar service on Royal Caribbean. Boy was I wrong. From the moment we stepped aboard we found that staff was rude and not very helpful, especially staff at the Customer Services and at most of the Bars. Buying the soda package at $6.00 a day is well worth it but having to deal with bar staff that resent you for ordering a soda almost makes it not worth the effort. We mostly had dinner in the main dining room and although our Head Waiter and his assistant were great the same could not be said for the food. The menu was limited, the food was bland and tasteless. It seems that the only way to get a decent meal was to go to the speciality restaurants and pay for it. This kind of defeats the whole purpose of having an all inclusive cruise. The Jade and Windjammer was no better they had lots of food but a very small selection. The biggest problem here was that we could never find a seat and would have to walk around for up to 15min to find a seat. Used plates where left on the table and not collected often. Although the ship is beautiful, it has started to show its age and small things like the brackets on the wardrobe that is broken or the rusted bin in the vanity slap in the washroom are all tell tale signs. Cabins and bedding looked worn and faded, and constantly having cleaning equipment, bags of rubbish and vacuum cleaners in the passages did not make a very good impression. The pool area was great but the spa's could do with a good clean, simply putting chlorine in and replacing the water does not mean does not mean the spa is clean. I found the ring of dirt around the rim of the spa disgusting and yet another sign of neglect. Also having to sign out pool towels in the morning and afternoon is just an absolute waste of time. All the negative comments aside, we did make some great new friends and we saw some interesting places. Cruising is still the best way to see Europe, just make sure that you choose the right company to sail with. Read Less
2 Helpful Votes
Sail Date: March 2019
An excellent check-in process (thanks to online registration) was later quickly forgotten when I found notes in my suitcase saying that Security had confiscated my 6-outlet power surge cord and my rare Olive Oil. When I protested these ... Read More
An excellent check-in process (thanks to online registration) was later quickly forgotten when I found notes in my suitcase saying that Security had confiscated my 6-outlet power surge cord and my rare Olive Oil. When I protested these items to Guest Relations, they immediately offered a single outlet extension cord (8’ orange heavy duty) for power, and explained that the Olive Oil was a “prohibited Item.” I asked where it was prohibited because I certainly didn’t remember seeing such a warning, but she had no answer and no sympathy. When I asked where the suggestion box for the Hotel Manager was located, I was told that the only way to interact with him was to personally complain to the Guest Relations representatives (CSRs) who would enter it into the computer. Really? The last thing I want to do on a cruise is to have to wait in line to solve a problem I didn’t create. It’s a very outdated business model. RCI advertises the best WiFi at sea, but it’s still terrible. I made the mistake of thinking I could work in the library using e-mail to transfer files to/from my company. Regular Outlook would not function at all; probably due to “closed Ports” according to my IT department. My company’s Outlook Web Mail worked; but was very slow. Best case, it typically took 8-15 minutes to email or upload a 5-6 MB Excel or Word file (typically containing a dozen small photos). There was only one IT guy to help with WiFi log-on issues, and he only worked 8-hour shifts. Oh, they did have a couple of extra people occasionally standing at the help desk; but they only had very basic knowledge and could not help me. Being a healthy eater, I asked the attendant at the Gluten-Free salad station, where the Olive Oil and Vinegar were located. I was told there was only the “house dressings” available. A day later, I found those items located on a display with the steak sauces and condiments. Talk about a clueless staff! Butter? For breakfast on the first day, I picked up a pat of butter and took it to the table. The expiration date was 3/27/19, which was one year from the manufacture date. Since the 27th was only a few days away, I handed the pat to one of two restaurant managers that were apparently “supervising.” His response was that there were still a few days before expiration. So, I asked him why eating year old food did not seem wrong to him, but he simply protested that they had several days remaining. After the 27th, they were still serving the butter. And that’s why I like to bring my own olive oil. Read Less
2 Helpful Votes
Sail Date: August 2018
husband and i got there early after staying in a hotel over night so had to be out by 10am so drove to ab parking great start took cases off and walked 1 minute to ship for our second cruise with rc ,embarking early as 10.40 am very ... Read More
husband and i got there early after staying in a hotel over night so had to be out by 10am so drove to ab parking great start took cases off and walked 1 minute to ship for our second cruise with rc ,embarking early as 10.40 am very smooth early signs ship looks very tired but had a lovely time cabin was 1888 the last cabin on the ship on the 12th floor very roomy balcony cabin everywhere clean lovely sheets very crisp ate in main dining room 10 out of 14 nights had my time dining beautiful food but slow at serving as they have a lot of tables to do but well worth it, ate breakfast some mornings on deck 3 in mdr as its help yourself which is fine, windjammer is lovely help yourselves lovely breakfast just wish they had trays so you could carry a few items at once, but finding a seat is pot luck its all about timing as to what time you go have to work out but views are lovely in there and presentation of food is great , shows are not to bad but not go wow factor, ice show is lovely well worth a look ,bingo some afternoons by pool and in star lounge of an evening ,plenty childrens karioke too much , went to meet and mingle on second day won shopping bag and baseball cap on raffle only about 30 came shame really as over 100 signed up, activities was good played crazy golf couple of times watched flow rider which was very good .casino was good very friendly, met plenty of friends on board mainly in smoking area on deck 11 also deck 4 otherwise you dont really meet the same people twice if you dont smoke ,we used adult pool and adult spar pools never over crowded pool very cool sea water some times a bit green but attendent said it was fine but ok daytime entertainment was hit and miss but theres a lot of everything for everyone read cruise planner that get delivered to your room every night tick off what suits you otherwise you miss things , bars are good quick serving you ,cabin steward yan was lovely cleaning all the time replacing tea and coffee all the time making towel animals every other night, staff are all chatty can not do enough for you nothing is too much trouble for any of them went on a few trips with rc and done our own thing on other stops ,great to sit on balcony with a drink and just look out at sea now for moans our room on deck 12 was lovely overall but during the night the cleaners are scraping sun loungers and chairs up on deck 13 waking us up so i would not go back to deck 12 again but would use rc again Read Less
1 Helpful Vote
Sail Date: March 2018
It was an affordable vacation on Spring Break as a family. Navigator of the Seas was a decent ship. It was not that modern. You could tell it was refurbished at some point. The decor was inviting, a little above average. The room was as ... Read More
It was an affordable vacation on Spring Break as a family. Navigator of the Seas was a decent ship. It was not that modern. You could tell it was refurbished at some point. The decor was inviting, a little above average. The room was as expected, same decor and size as most ships. The staff was above average. Very efficient, polite, everyone greeted us. Service was very quick and friendly. We were impressed by the service We didnt partake in any excursions so no comments here The entertainment on the ship was pretty good, not mind blowing, but you could tell they made an effort to keep us entertained especially on sea days. One exceptional thing on the ship was the ladies that took care of the youth programs. AMAZING WOMEN. My daughter never wanted to leave. The only part of the cruise that my wife and I were really disappointed was the quality and variety of the food, especially in the Windjammer buffet. Felt more like the Unjammer at times. Food was very mediocre, and the choices were limited. Dining room was ok but the menu needs more choices. I would recommend themed night, like Italian or Mexican, those are always fun Overall, the cruise was average. What you would expect nothing more. Nothing to blow your mind. This was a good cruise for a family vacation, or couple of college kids with little cash who just want a fun week together. Read Less
4 Helpful Votes
Sail Date: January 2018
We took this cruise as part of an organised group singing event. We've never really been tempted by taking a Cruise with Royal Caribbean but this provided a perfect oportunity to sample the service offered by this cruise line. ... Read More
We took this cruise as part of an organised group singing event. We've never really been tempted by taking a Cruise with Royal Caribbean but this provided a perfect oportunity to sample the service offered by this cruise line. Embarkation was very swift and smooth. Once check in was complete there was only a matter of 10 minutes or so waiting time before boarding. Access to our cabin was delayed a short while but this allowed time to go to the Windjammer to sample our first dining experience. One does have to allow for the fact pretty much everyone converges on this dining area on embarkation so we were expecting it to be busy but nonetheless found a table fairly swiftly. We were however disappointed by the range of food available. The salad in particular only really offered your very basic core ingredients (lettuce, tomato cucumber etc) and the bread seemed to be the leftovers from the last cruise - quite stale. About half way into our dining experience we got chatting to some fellow cruisers only to be met by a very loud check 123 and very loud music over the PA system. Not sure if it was simply patched through to the wrong area but it was very annoying for those trying to have a conversation. This was the 1st experience of dining on the ship and sadly it didn't get much better for the rest of the cruise. The group package we were on pretty much kept us to the main dining room. Our allocation was the early dining at 17:30 which seemed extraordinarily early! Service was ok there. We had specific dietary requirements for my wife which caused a little confusion to start with. We had informed RCCL of this several months beforehand and responding email had advised us to check in with the Restaurant Manager on the 1st day. Initially this guy was nowhere to be found and it took a fair amount of time to work with our waitress to get this sorted. Once it had been I have to say the Chef and staff worked very well to accommodate our needs. Overall the quality of the food in the main restaurant was ok but nothing special. our biggest gripe with the other areas and the most disappointing aspect of the whole cruise was the lack of food options later on in the evening. Such an early sitting means inevitably you are pretty peckish after early evening activities and a need to top up with some hot snacks. This has never been an issue on the previous 3 cruise lines we have been on but RCCL fell way way below our expectations with all dining areas closing after 21:00!! Incredibly the only options are cold sandwiches or rather unsightly looking pizza in the Pavillion Cafe or very limited room service at for a very high service charge (plus delivery and tax!) You can imagine the queues late at night at the Pavillion with this being pretty much the remaining option for any kind of complimentary food. To make matters worse you have to queue once for the food and again for drinks in this venue not helped by the fact there is only 1-2 very slow members of staff at each station non of which appear to have any charisma which brings me swiftly onto our next disappointment. The service in general is there if you ask for it but I have to say there is no real feeling of cruise staff actually wanting to make an effort to provide a service and be friendly in the process. - Quite surprising considering it's a ship full of Americans who thrive on over-enthusiastic customer service in almost any environment. Hardly any of the dining staff appeared to have a smile. The Pavillion Cafe staff in particular seemed generally miserable. We do wonder though if this is simply down to failure in training from RCCL rather than the personal character of the staff. The exception in all this was the amazing "washy washy" guy as you enter the Windjammer. He somehow managed to turn the most mundane job of ensuring you clean hands before entering into a party atmosphere! always smiling, always dancing this guy was awesome and should be promoted up to the ship's entertainment staff. We also noticed a lack of presence of senior officers and staff. We must have seen the Captain once and I can't recall seeing any other officers which is highly unusual. The Ship's main entertainment Director also seemed very allusive. Something else we are just not used to. We only saw him being the MC for the major shows and that was about it. No announcements, no getting involved with demonstrations and chats - nothing. Our last comment on staff finally comes to the main guest service desk who were quite simply arrogant and rude. Twice they gave us incorrect information and all the time were simply miserable. Finally our last gripe comes to the organisation the excursions. Overall the choice of excursions is second to none. There is something for everyone on this cruise be it lazy days on the beach, action adventure, exploration or historical visits. There are also in our opinion very reasonably priced. We were glad we waited to book on the ship rather than pre booking and took advantage of a flash sale following a presentation on the second day and all tours seemed to be available on a full ship which was great! Sadly the organisation when you disembark leaves little to be desired. for some bizarre reason multiple tours are allocated the same tour sticker and number meaning anyone trying follow people in your party gets very confusing. The second day of excursions got even more confusing as there was no allocation of stickers and no meeting in the Theatre meaning you had to fend for yourselves ashore to find the right tour. Disembarkation times were incorrect (cue the confusion at the miserable guest services) meaning a lot of confused passengers at the gangway. Overall I think in general this is not the cruise line for us. We're glad to have had the experience of trying out RCCL but it's not one we would choose in future. Read Less
Sail Date: June 2017
I booked 2 rooms one for us and another couple friend. This was their 1st time on a cruise so they loved it however it was our 5th but 1st time with Royal C. I found ship very small compare to others and very crowded on a sea day. Always ... Read More
I booked 2 rooms one for us and another couple friend. This was their 1st time on a cruise so they loved it however it was our 5th but 1st time with Royal C. I found ship very small compare to others and very crowded on a sea day. Always struggling to find space to sit near the bar area when there is nothing else going on. Also hard work finding seats up in the Windjammer at anytime. Food in the dinning hall was very poor quality and tasteless though the head person who was looking after our table was trying his best but the chef's compare to WindJammers were not good with our requests and 3 of us were vegetarians. Finally we decided to just eat in Windjammer. Also they closed at 9pm which was too early as lots of people use to get there after the 1 show and people who want to see the 2 show were also trying to eat there as it would close before the 2nd show finished. Some waiters were friendly and others not, as they struggled with speaking English. Our room was on the 9th floor 9660 which was right opposite the stairs for service and so bringing luggage or taking luggage or any other time we use to hear lots of noises at odd hours. Entertainment was good but then other cruise liners were also good. We had all inclusive drinks package so that was good but even then from 4th day they did not have mint or sometimes lemon or certain beers and asked us to go to another bar which kept our choice. Oh and on the 10th day we found out from another passenger that we could order special request food at Windjammer which was really nice but this should have been told by the dinning hall people from the 1st day when they knew 3 out of 4 in our party were vegetarian. Immigration for St Petersburg was very long and took forever. We left our ship at 11.30 since we were queuing from 8.30am !! But it was worth it and our guide was very good English speaking and recovered the lost time and finished late. I would go on this cruise again only if there is a very good deal otherwise if I had to pay the same money then I would go on other cruise liner. Read Less
Sail Date: June 2014
Every year we have a "Cousins and Friends Cruise" generally around 16 people. This was my 7th cruise with RCCL all out of Galveston. We have cruised on NCL, Holland America and Carnival. I really wanted my cousins to experience ... Read More
Every year we have a "Cousins and Friends Cruise" generally around 16 people. This was my 7th cruise with RCCL all out of Galveston. We have cruised on NCL, Holland America and Carnival. I really wanted my cousins to experience the RCCL difference as we had sailed Magic the last two yeas. It did not match up and I was disappointed. We did have a great time. But a vote was taken and we well be sailing Magic next year. The first night one end of the table did not get waited on?? No bar service at the table at all. It was so bad that two couples complained. We were given two "new" waiters and received great service after that..to a point. They were overwhelmed! way to many people and we were always the first in the dining room and last out. I can't blame the Waite staff, this looks to this old cruiser like a logistics problem and poor management. To many people overall? They added several cabins and maybe have not adjusted the staff to cover for the increase in passengers? I seemed crowded everywhere I went. Toward the end of the cruise we saw several passengers loose their cool and I felt sorry for the RCCL employees that were shown total disrespect. Now let me say it was a good cruise, we had fun. The shows were up to standard. The ports of call were what you make of them and we enjoyed ourselves. It is sometimes the luck of the draw and a cruise is what you make of it sometimes in spite of things that do not measure up to what you expect. Navigator has the potential to be an excellent ship. But, with a few exceptions, I believe every passenger should feel like they ge a great cruise experience and we do expect RCCL to be held to a higher standard. You let me down folks. On a scale of one to ten you got a 7 overall this trip. Read Less
Sail Date: February 2014
First a little about my cruise background – this is my third cruise. The first was on Norwegian Spirit in 2011, Carnival Magic in 2013 and now Navigator of the Seas – Feb 2014. I was traveling with a group of entertainers for a ... Read More
First a little about my cruise background – this is my third cruise. The first was on Norwegian Spirit in 2011, Carnival Magic in 2013 and now Navigator of the Seas – Feb 2014. I was traveling with a group of entertainers for a jazz/blues/r&b cruise organized by a group of travel agents. From the time we arrived on the recently out of dry dock Navigator of the Seas, it was a communications nightmare with RC. When I checked in online, it clearly stated our cabin beds were to be set apart but they weren't, even though three people would be sleeping in the cabin. The toilet had dried urine on the seat. Disgusting! It took forever to get the cabin attendant to get the bathroom cleaned, the beds set apart, and to let the top bunk down. My luggage didn't arrive until after 9:00 pm so I didn't get to shower/change before going to dinner. The carpet in the cabin hallways was of poor quality because it always needed to be vacuumed. The food was just okay, nothing special or delicious. Due to fog, we were not able to get to the port to dock. Finally, around 2:00 pm, the captain said we were being towed in by tug boats so we could at least disembark. We were finally able to disembark around 5:00 pm. People had been sitting in the terminal waiting all day to board to then find out that they wouldn't be sailing out that night due to the fog. On top of that, my Kindle was stolen by the cabin attendant and my cabin mate had her charger stolen too. I guess he thought her charger would work on my Kindle. Not a good first impression with Royal Caribbean. Read Less
Sail Date: March 2009
Just off the boat of our second RCCL cruise, and still not impressed with Royal Caribbean. This was a company cruise, which I earned for free but had to buy DH in on and we had an oceanview balcony cabin (9542 is literally two steps from ... Read More
Just off the boat of our second RCCL cruise, and still not impressed with Royal Caribbean. This was a company cruise, which I earned for free but had to buy DH in on and we had an oceanview balcony cabin (9542 is literally two steps from the forward port staircase-so nice!) Was not impressed with my first RCCL trip four years ago, but as a now experienced cruiser I felt I could be fair and give the company another shot. Embarkation was a breeze; we arrived in Ft. Lauderdale at 10:55 and took a company chartered bus to port, arriving around noon. No waiting, walked right on board the ship! Only one quick picture on boarding, and they swipe your seapass card to keep track of your photos (more on that later!) Headed up to Windjammer for lunch. Here I was surprised that the quality of food has gone down since my last RCCL cruise. I was very disappointed with the choices (hamburgers, hot dogs, a few mystery stews, etc.) and indeedthis was served every day! No difference in food choices-this was the menu every day of the cruise. The frozen yogurt stand, however, was yummy and provided some very interesting shaped ice cream that had us laughing quite a bit. Our cabin opened as promised at 1pm, and our luggage arrived shortly thereafter. Putting everything away proved a bit challenging as the closet shelves face the interior of the closetand are difficult to get to. DH frequently knocked over the hanging clothes to get to the shelves (there is no door to the shelves; they are basically tucked in the corner of the closet.) I suppose if you lived out of your suitcase this would not bother you, but as I like to unpack this was odd. Bed was comfortable; bathroom adequate and the shower is the size of a phonebooth only circularno shower curtains just a tube in the corner. Hubby at 6'2" and 200lbs found it a tight fit! Nice counter space; one medicine cabinet (two cabinets at desk - so plenty of space.) Huge spaces under bed easily fit our suitcases. Very late departure (rumors ran that someone was removed by the police) and we had late seating for dinner with our company. Food in the main dining room was ok-standard Red Lobster fare-was rather disappointed that the quality was down from the prior cruise. Had one outstanding salad out of the three meals in the dining room (Orange Carpaccio?) Easily got reservations for Portofino and Chops for the fourth and fifth nights with no difficulties. OUTSTANDING DIFFERENCE in the quality of the food! Portofino was divinethe $20 upcharge was well worth itattentive service and food that truly was excellent. Chops was very good (not quite as good as Portofino, but still much better than the main dining room) but the $25 upcharged seemed a bit high for what you get (we are steak lovers and while the steaks were good, they were midgrade quality.) Two sea days-absolutely ridiculous on a five night to have two days at sea. I am not a sun worshipper, and found my balcony to be a very pleasant place to read. Ship offerings during these days were quite limited during the day, and I did find myself bored (this is my sixth cruise and this is quite rare for me. I love to do the silly challenges and scavenger hunts and classesthey simply offered very, very few!) Spa- wait a day to see the specials had the "happy hour" 25 min back massage with mini facial and foot massage and that was divine (ask for Tommy) and well worth the cost. Couples massage later in the week was good, but we discovered they charge you more to have massages as a couple ($30!) and thought that rather silly. Thankfully we had the coupon book for crown & anchor society members and got 10% off. Gym - hubby used it daily and liked it alot. He's a dedicated health nut and it filled his needs adequately. The jogging track was impossible to use after 10am, but nice before that time. Activities - the back of the boat has the rock wall, inline skating, etc. Times were limited and long lines were the norm. Teenagers essentially took over that area. Johnny Rockets - $4.95 upcharge plus you pay separate for drinks-food was great for burgers/shakes/etc and it is all you can eat. We ate there once for free with coupon and went back again to avoid Windjammer. Shows - Ice Dancin' was fun - loved the guest performer Larissa. Nightly shows were ok; magician was hysterical (Chad Chesnick) and we missed the Quest. Video reviews of the Quest and friends reviews assured me that I probably would NOT have been comfortable even watching...if you don't like watching people make fools of themselves, this is not for you! Room Service - Well, prepare to wait. If you ask for breakfast at a certain time it either comes on the nose or twenty minutes after the thirty minute window ended. They typically bring more food than you request, BUT the coffee is much better. Surprisingly, the scrambled eggs onboard are tasty (but the bacon you wonder if its really from a pig-ugh) We ordered it twice (as did friends) and they always brought danishes even though we never requested them. Pubs, bars and cafe - cafe food was ok, coffee bar was greatly lacking, and they ran out of Ben & Jerry's ice cream the second port day (so the second sea day there was none!) Schooner's piano bar was THE place to be. Oddly, they had alot of smoking lounges all over the ship, and some of the bars were smoke free. Nice to sing along in the piano bar without inhaling smoke. Crew- all extremely friendly, but not very helpful! Kind of funny to have them all smiles (then again, I am a smiley person) but unable to help you with little requests (like, I'd like a cup of soup instead of a bowl of soup - nope, can't do it!) Photos - very few stations to have photos meant long lines. Loved that they swiped your card and you could look at all photos on a kiosk later for review, but not all photos were there (they'd print some, and those weren't on the kiosk, and others wereit was weird) and some would not enlarge for review. Shops - standard jewelry, general store, logo. Prices for booze and jewelry were competitive with onshore prices. Actually bought rings for each other as anniversary gifts on the second sea day after not finding anything on shore we liked. Disembarkation - an absolute DELIGHT! Picked up tags for express departure the night before, went down to our lounge and as we got off the elevator were told to stay on and go to disembark! Back up a deck, walked right off ship. The ramp to the dock was funny as my luggage was pulling me (at 62 lbs this was funny-I could barely keep up with it :-) Very quickly through customs, back on company bus and at airport by 8:45. Overall, I was disappointed with the food and lack of things to do on sea days. I love to cruise and really enjoy meeting new people and meeting the crew; this trip was a nice break but I was surprised how often I was bored! When I look at the cost of just buying in hubby, I do not feel we got our money's worth. I highly question the practice of less port days (a growing trend) and will only travel on RCCL again if the my company insists on it it's not my first choice. Read Less
2 Helpful Votes
Sail Date: April 2018
My wife and I took this cruise as part of the Ante-Up Poker group. It was our first time on Navigator of the Seas and our first cruise with RCCL in 5-years. EMBARKATION: in Miami: It was a "nightmare"! In 20-years of cruising ... Read More
My wife and I took this cruise as part of the Ante-Up Poker group. It was our first time on Navigator of the Seas and our first cruise with RCCL in 5-years. EMBARKATION: in Miami: It was a "nightmare"! In 20-years of cruising it was the 2nd worse embarkation experience that we have experienced - the worse was several years ago in New Orleans with Carnival. I won't go into detail but please take my word, it was horrible! THE SHIP: The ship was fine. Clean and in good condition - what we expect every cruise. ENTERTAINMENT: I enjoyed the entertainment more than my wife did. I would rate entertainment 9/10. CABIN: We had a balcony on Deck 8, mid-ship. We were very satisfied with the cabin. ACTIVITIES: I came on the cruise to play poker so I spent most of my time in our private poker room on Deck 2. My wife is a "sun goddess" so she spent most of her time in the sun. She did go to the ice show and said it was GREAT! FOOD: We did not try any of the "specialty" restaurants. They did not appeal to us but there are several to chose from. We mainly ate breakfast/dinner in the Main Dining Room (MDR). We were there with a large group so we had tables assigned together. The second night the Dining Room Manager tried to move our group of six to a table on the other side of the MDR because he wanted to assign other people to our larger table - we got that worked out and remained at our table the entire cruise. Day 2 the dinner service in the MDR was very bad but a talk with the Head Waiter cured that and our service was EXCELLENT the remainder of the cruise. As for the food in the MDR (evening meal) I rate it 5/10. We were on Carnival in March and Celebrity Oct 2017. Carnival easily had better food and Celebrity there is no comparison. The food int the Windjammer (buffet) was the worse we have experienced on any cruise (and we have been on a lot of cruises). I rated them 1/10. SERVICE: Cabin Steward 10/10 Dining staff; 10/10 (after the 2nd day) Casino Staff: 10/10 STOPS: Everything was good there. We had to skip Aruba (been there many times) due to bad weather. Our Captain wouldn't try to dock - Carnival made it. DEBARKATION: That went GREAT! BOTTOM LINE: I had a great cruise. 9-days of playing poker! I even went upstairs to the ship's casino and won a cruise on the Allure of the Seas in December (Cabin + a seat in the $100,000 poker tournament). Read Less
Sail Date: March 2018
This was our third cruise with RC, our first on Navigator of the Seas, our first time leaving from Port of Miami. We picked this cruise to spend time with friends attending Pool School on board. We live near Tampa and we decided to ... Read More
This was our third cruise with RC, our first on Navigator of the Seas, our first time leaving from Port of Miami. We picked this cruise to spend time with friends attending Pool School on board. We live near Tampa and we decided to drive to Miami port that Morning. If you are driving in, consider driving down a day before and stay at hotel near the port to avoid concerns about traffic/flight tires/car issues etc. If you are flying in, fly in a couple of days earlier and enjoy Florida. Avoid meltdowns from airplane delays by giving yourself a cushion. Also, when you return, make sure you give yourself time to make your flight. Traffic is bad in Miami. Use Self Assist (you carry own bags) and leave at 7:45AM to beat the crowds. We did and were very happy with the experience. Our Drive to Miami port was without incident. We found departing terminal G, got our bags to the porter, and parked at the parking garage. The garage parking costs $20 a day, and they take cash or credit card payment when you leave. I like the convenience of being able to walk to the car when returning from the cruise. Getting our seapasses only took a few minutes. Tip:If your set sail docs indicate "Suite" make sure you get into the Suite line. We had a junior suite and an inside cabin. Junior Suite was sweet, if you can afford to splurge it is worth it. We got on the ship around noon and the ship was gorgeous. There were 16 of us in the group we travelled with, so we never had a dull moment at dinners. We ate at three upcharge restaurants : Sabor (Mexican), Giovanni (Italian), Chops Grille (Steak). The other two nights we ate at the Sapphire Dining Room. Chops was my favorite. Great Ribeye, excellent Mushroom soup. I splurged for the lobster. It was tasty. Our wait staff were from Turkey and they were awesome. Big compliments. Teşekkür ederim!! Everyone on my party liked Sabor, I am not big Mexican food fan, so I defer to my family and friends who were with me on the cruise. Great service. Giovanni's kitchen service was slow and the entree's were brought before the pasta, which was somewhat irritating, and we requested the entrees be sent back and the pasta be served prior to entrees. It would behoove them to consider serving the pasta family style to speed up service. On a good note, the filet was excellent and the staff was very kind. It would behoove the manager to come to the table and check on things. Our Waiter Mr. Singh was King in the Sapphire Main dining room. He made a point to learn our names and the service a superlative. He and his assistant were superlative in service. धन्यवाद (Thank you./Dhantavaad). I hope we meet again, I was honored to meet Mr. Singh. Foodwise at Main Dining, the quality appears to be reflecting the push to get people to eat at the upcharge restaurants. The "Jumbo Tiger Prawns" were anything but jumbo and the shrimp cocktail had small shrimp. All my entrees were delicious, The Lamb Chops were great. When anyone at our table requested something else the food appeared with friendly service. As an aside I wish they brought back Lobster night. My friend from work went on the Carnival Magic and enjoyed lobster. That being said, the cook staff have a daunting challenge daily of preparing so many delicious meals and I applaud them for doing so successfully night after night. Köszönöm!! Breakfast was available in the dining room and windjammer. Both were good. The hash browns in dining room and the diced potatoes in Windjammer need some work. Eggs Benedict were good but I wish the eggs were more Poached and less soft boiled. The mushroom omelet is good. Service was very good. We ate at Johnny Rockets for lunch Monday. It was good but the upcharge is now $10 and used to be $5, and does not include shakes. Also, the drink packages do not apply there. Just a caveat. Service there was great!!! Дякую!!! There are three drink packages (Soda, Soda/Coffee/Smoothies/Water Bottles, Alcohol plus Soda/Coffee/Smoothies). If you order ONLINE before you arrive the price is cheaper. Whether to choose a package and which one is based on your personal preference. Café promenade on deck five had pizza and tasty snacks. Pizza was poor the first couple of days but last day was much improved. You can get Ben & Jerry's ice cream or shake for a small charge. I purchased WIFI to be able to text others in our party. I was not terribly impressed as I stlll was unable to text from time to time. This may have been user error, your results may vary. Our Steward was attentive and very courteous. धन्यवाद (Thank you./Dhantavaad). We ate late so we did not attend the shows. Our three kids did not participate in the youth programs this time. We had two ports of call, in Costa Maya and Cozumel (Mexico). Both were tourist spots with plenty of shopping and food/drink. Both places accept USD and charge US style prices, . Margaritaville in Cozumel made the Guacamole to order at your table, my compliments. At Costa Maya, some in our party swam with Dolphins. Photo packages were pricey. In Cozumel we met Moses, who took us to El Cid Hotel next to port and 10 of the 16 went on a snorkeling trip while the rest of us stayed at the hotel beach. We were on cruise during spring break, so the hotel pool was full of fun and bubbles and they had a DJ playing enthusiastic music. My compliments to the boat service as they took care of our people and got them back early so we could all return to the ship on time. Overall a great trip. My only caveat would be that due to our cruise being during spring break, the pools and jacuzzis were full on sea days. For our family we had a great time and I met some very nice students from Alabama, Georgia, North Carolina, and Florida. The ship was very clean and the staff attentive and courteous. I compliment the crew for its hard work. I will return to cruise. Read Less
2 Helpful Votes
Sail Date: January 2018
Very little to say about embarcation, it was quick and efficient! 20 minutes from curb to ship. The ship itself was clean and well maintained, except for worn carpets in a few high traffic areas. Public restrooms were clean and used ... Read More
Very little to say about embarcation, it was quick and efficient! 20 minutes from curb to ship. The ship itself was clean and well maintained, except for worn carpets in a few high traffic areas. Public restrooms were clean and used eating/drinking items in the Windjammer and other public areas like the pools deck were picked up very quickly. My cabin was a deck 6 inside, I was a little concerned as it had a connecting door but it ended up being extremely quiet. It was a very standard inside, comfortable, clean and what I'd expect from RCCL. Entertainment was a bit hit and miss. Piano bar was fine as were the various location bands (pool deck, Royal Promenade...), theatre shows with the RCCL band and dancers were quite good. Other shows in the theatre were a bit less impressive (your mileage may vary of course). Service was amazing everywhere. Bars were rapid, roaming beverage servers quick and efficient, dining room and Windjammer staff were perfect. Cabin steward was amazing! Dining was the only aspect of this cruise I was less than impressed with. This was my 5th RCCL ship and the first time I was disappointed with the food on one of their ships. It was simply not up to scratch with the other Royal ships I've been on. Windjammer quality was ok but selection was lacking. Main dining room food on the other hand was not up to the level of quality I've come to expect from RCCL. Overcooked meat, dry fish, cold food... almost every meal someone at my table had to send back their plate. Ports were all great, I'd visited them all before so I knew what to expect. Labadie was a great beach day, and the ABC islands remain a diving and snorkeling paradise. I also booked the PADI Open Water certification course on board and loved it. Ulises the ship's Divemaster/Instructor was absolutely amazing and did an awesome job working with us to complete our certification thru instruction and pool dives as well as open water dives in Aruba and Curacao. Read Less
46 Helpful Votes
Sail Date: January 2017
First off to all the Veteran Cruisers, Let's face it the industry has changed dramatically. The days of the Deck Parties, Ice Carvings, Midnight Buffets, Festive sail away parties and Theme nights are a thing of the past. Not sure ... Read More
First off to all the Veteran Cruisers, Let's face it the industry has changed dramatically. The days of the Deck Parties, Ice Carvings, Midnight Buffets, Festive sail away parties and Theme nights are a thing of the past. Not sure what the reasoning is behind all of these cuts is because these in the past were very enjoyable and highly anticipated events. I'm sure it has something to do with $$ though :-).That being said, To you not so seasoned cruisers who are clueless to what I'm referring to will know no difference. Anyway Contrary to the negativity of the reviews this ship has been getting, This was a terrific cruise. I fell into the trap of believing all of the negativity and even with all of my experience in cruising, was extremely concerned that I was in for a bad experience. Shame on you folks that submitted some of these wildly false and negative reviews. What happened on the transatlantic portion on this ship and the Boston debacle has nothing to do with the Caribbean sailings. Different ports, different processes. Be aware that in the new age of cruising, some of the responsibility of you having a good time rests on your own shoulders. Its not the ships responsibility to make sure that you are happy 100% of the time. If that is your expectation then your setting yourself up for a huge disappointment. The ship provides the opportunity, It's up to you to make it happen. Embarkation- Not so smooth for us. We normally go early, this time since it was a 9 day cruise, we figured we would try a later boarding experience. Bad idea. We are Emerald members who are suppose to get priority boarding privileges but were not allowed to use the Emerald line until we went through a majority of the regular line. So not very smooth for us. Others also seemed slightly frustrated with the process, but we all made it just in time to get immediately into our cabins. Now to the ship- Very well maintained. It is a bit dated and Yes could use a renovation soon. But definitely acceptable. Our cabin on Deck 7 was a typical balcony cabin. No problems. Dining Room was very nice. Service was a bit slow at times and food was Average. Staff was very attentive, but at times showed some frustration, but all in all was good Windjammer- Food was actually quite good up there.Better than some other RCCL ships we have been on. Always seemed busy though. Also keep in mind that most people have that its their world and you just live in it mentality, so if your not ready for battle, be prepared to get bumped, shoved, cut in front of etc.. Just stand your ground. Entertainment- Comedians were fantastic, Ice show even though not my thing, was quite good. Did not do any of the production shows, If seen one you've pretty much seen em all. On board feedback from other guest was not very favorable for the shows. Many walk outs. Cruise Director Cuddy was a bit of a phony, but had most convinced that he was the man. Entertainment staff were pretty good. If you are going on to participate in the trivia games, Be aware of the "Googlers". Hard to believe people would cheat to win small meaningless prizes, but it happens. Schooner bar Piano Guy David Curtis is quite entertaining. Definitely worth a look.. He is the late night guy. Terrific improv talent. But very important for crowd to participate. Ports of call - Labadee, Curacao, Bonaire and Aruba. All were very good. Labadee was just a quick walk around for us because we have been there several times. The other 3 were very nice and we were not disappointed in any way. I was the leader of a group of 24, So I had booked all our excursions months in advance through private vendors. I have submitted reviews on all of our excursions on Trip Advisor. The three tours we did were Irie Tours on Curacao, Caribe Water Sports Snorkel Tour on Bonaire, and ABC Jeep tour on Aruba. First 2 were excellent, ABC tour had potential to be great but heavy downpours throughout the day put a bit of a damper on that excursion. Bar Service - Not the greatest. We purchased the premium drink package (in advance..much cheaper). Bars in public areas (pools and windjammer)at times were quite busy and had to wait up to 5 minutes at times for service. Very few drink guys walking around as they used to hound you like used car salesmen before the package era became popular..hmmm!! Guest Services - Very busy at times, but took care of most issues. Our safe malfunctioned twice. Had problems with keys etc.. billing and credit issues were resolved efficiently. Just go when they are not busy. Promenade Area - Very good.. Did parades, bars and snacks as well as shops were all available. Nice open area to stroll around at various times. Kind of like a mall atmosphere if I had to describe it. Disembarkation - A breeze for us because we used self assist. Were off the ship and thru customs with luggage in hands and in our van within 30 minutes after departing our cabin. In Closing we really enjoyed this cruise. Disregard the negativity and trust me on this one. I get the fact that some things happen that can cause folks to not enjoy their vacations, but most of the negativity is just coming from those that have nothing better to do but complain. Was it perfect, absolutely not..But in comparison to other sailings Iv'e been on, It ranks pretty high. Enjoy and I hope I offered some good insight. Read Less
Sail Date: September 2015
This cruise is one with a majority of Texans on it due to the port. We were one of the minority being from the Pacific Northwest (PDX). Because of the makeup of the guests, there was a lot of country western music in the bars and the big ... Read More
This cruise is one with a majority of Texans on it due to the port. We were one of the minority being from the Pacific Northwest (PDX). Because of the makeup of the guests, there was a lot of country western music in the bars and the big screen had plenty of football playing. They know their audience, that's for sure! The port itself is a mess - piles of dirt and construction materials that you see from the deck of the ship. The area in front of the terminal entry was very small and crowded but we had no problem finding a porter to wheel our bags inside. The line into the security scanners was long and slow as there were only two security guards working. They only made you throw out your bottle of water if it had been opened but you could have just put it in your bag and it would have probably gone right on through. (Think vodka...) The actual registration went very quickly even thought we were there about 11:30 am in the thick of the early boarders. The first night the left balcony partition door came loose in the wind and was banging against the ship from 2 am - 5 am when my husband finally called the desk. It ruined the next day having to sleep all afternoon to catch up. I feel like we lost a day of the trip. The humidity was horrid - impossible to have your balcony door open with that wall of wet coming in. Of course, we're from a place where we hardly have humidity so it was difficult to enjoy the balcony except late at night. The first night's dinner was unsettled. My fish was overcooked which isn't normal for RC. The rest of the time, everything was perfect except the Baked Alaska (gritty meringue) which was easily replaced. Our waiter, Stalin and assistant, Jakub, table 414, at Early Seating were very attentive. Stalin would make suggestions which were always the best choice. We had brought our own wine on board (they allow 1 bottle per person), and we had them the last 3 nights without a corkage fee being charged. My mother wasn't able to negotiate the stairs much so we had to use the elevators most of the time. They were so busy we had to go in the opposite direction we wanted to go just to get in one. Lots of other people were doing the same. This was the first time for this experience. The Flow Rider was so much fun. You have to sign a waiver and there are age/height restrictions. The instructors are very helpful and work to give you the longest ride possible. They have boogie board (on your stomach) and surfing at separate times. Putt putt golf is an 8 hole course and goes fast. It's in the sun, so wear your sunscreen! We didn't do any excursions through the ship except the Houston Space Center which included bus transportation to IAH. It was a very comfortable bus with a toilet, safe driver and knowledgeable guide. The stop at the HSC is about 2 hours long which is plenty of time to see almost everything within the building. There is a nice cafeteria to grab a bite to eat, a large gift shop and restrooms. Since we were a tour, we had Green 1 bag tags which put us off the ship among the first groups and through customs quickly. The baggage area is small so it makes for some confusion. The customs process is slow depending on who is in front of you. We were behind three British citizens who had to be fingerprinted and photographed. The tour does watch for you since you have a sticker on your shirt and they usher you out to the bus area. I would pay for this next time just for the priority service! We did not go to the production shows since the last one I went to on a cruise a couple of years ago was pretty ordinary. After reading reviews on here, I'm glad we didn't waste the time. However, we went to the comedian and the hypnotist shows which were hilarious. We also found the time to to go the Love and Marriage game which had the best participants I've ever seen. The drinks were only $5 in a souvenir glass - the best deal on the ship? We played the Nations Game where you collect signatures from crew members from all the different countries on the ship. It was a great way to meet them and have a conversation for a more personal trip. We ate in the dining room every night and only a few times in the Windjammer. We had breakfast from room service most days. The order forms are on a hook behind the cabin door. They were normally about 1/2 hour earlier than the time selected. The first morning's food had cold, hard toast and poorly cooked bacon. The scrambled eggs seem like they are baked. The fruit plate was ordinary, not well plated and some of it was sour/unripe. It didn't stop me from ordering it, though. The refrigerator is a good place to put an extra yogurt or lemon tart for the next morning or a snack. As someone posted before, it would be a good idea to have the steward remove all the items from your frig so you aren't tempted to use any of it. We didn't use anything but I think I was charged for an item. Probably poor inventory control from the last occupant. The Belize City port is a tender port. They may have this well organized, but it's a big chunk of your port time sitting on a noisy boat on metal benches. This port appears to be the poorest of the three, followed by Roatan, Honduras and then Cozumel, Mexico. Everywhere you are inundated with "requests" for your money. It was very tiring and depressing. The ship was late loading our Gold benefits onto the Sea Pass card on Sunday and I went to the service desk to find out how to get a credit. The person at the desk called the shop and sent me back to have it fixed. He even called me the next day to make sure it was taken care of! That was the only time I had any dealings with the desk since the rest of the trip went smoothly. I signed up for international internet with my carrier, Verizon, but it didn't work very well with the ship or on land. The next trip, I'll buy a couple of days of access and do everything I need to during that time and forget about it the rest of the time. The cafe at the end of the Promenade is where there are sandwiches, pizza, desserts, coffee, tea, iced tea, lemonade and water. It's not apparent that this is included in your fee as it's next to the Starbucks and Ben & Jerry's counter that do have a cost. It's not that large but the tables have good turnover and it's open all night, unlike the Windjammer. The dinner menu is posted on an interactive screen outside of the dining rooms so you can check out that night's options or any of the other restaurants. I always found something to eat without a problem and they take care of dietary issues such as gluten free. We signed up for the galley tour which was a $30 per person buffet lunch for 150 people. It started with a mimosa and then an inside glimpse of how the kitchen works. Lunch was prepared by various sou chefs and placed on the pass for you to select from. There were omelets, Beef Wellington, eggs Benedict, salmon, fresh fruit, a lovely bread display, sushi, a large selection of desserts and crepes made to order. It was well worth the cost, so if you have the opportunity offered to you, don't hesitate to do it. The cardroom is on deck 7 and has a daily suduko puzzle and quiz posted. They have boxed games, plenty of tables & chairs and a pretty large library of books. It was a hidden gem we didn't discover until the cruise was about over. It's just below the art gallery. Read Less
Sail Date: March 2015
This was my first cruise, so I don't have a point of comparison other than what I have read here. But my overall impression was good. Galveston is unfortunately pretty far from the nearest airport, so if you are not driving in, you ... Read More
This was my first cruise, so I don't have a point of comparison other than what I have read here. But my overall impression was good. Galveston is unfortunately pretty far from the nearest airport, so if you are not driving in, you will have to work out how to get to port. We ended up flying into Bush a day early. We stayed the night at the Country Inn and Suites by Carlson. It has a shuttle from the airport and another to the port. It is located right on the southern beach near the pleasure pier and a bunch of other restaurants, so it is a good place to stay if you plan on coming in early. It is one of the only ones in Galveston that has an airport shuttle. We arrived at the port the next morning a little after 11 am. There was a porter ready immediately to take our bags and when the rooms opened our bags were already waiting for us. Embarkation seemed fairly painless. We were on the boat and eating in the buffet well before noon. We were not really impressed with the Windjammer and after eating lunch there the first couple days, we just stopped going back. Rooms opened a little bit after one. Our room was clean and everything worked, our room attendant, Golda, was very friendly. She came and introduced herself the first day and knew our faces and names after that and was always friendly and accommodating every time we saw her. She left us two towel animals, a snake and a dog (even incorporating the sunglasses I left lying around into our dog). The view from the balcony was nice and we felt the movement of the ship a lot less in our room than other places on the ship. We were part of BGG@SEA and we spent a lot of time in the conference room. It was nice, although hard to get to. You can only get to it from the forward stairs. If you go down the wrong side, you have to go back up to the fourth floor and then over through the casino. The casino was always packed and there was no easy way to get from one side to the other. Plus, this is one of the only areas where people are allowed to smoke inside the ship. I'm sure it is convenient for those who do smoke, but it is pretty gross to travel through if you do not. And the smoke bleeds out into the bar areas on either side sometimes since it is not enclosed in any way. I honestly never went to the casino, in part because I couldn't breath for all of the smoke in there. There are a lot of different bars on the ship (about 15 in all). They all have a different feel and each has their own specialty drinks (as well as being able to make all of the usual ones). Most people tend to find one or two they like better and frequent regularly. We tended to go to Two Poets (an English style pub) and R Bar, a kind of zany looking little bar. For food, we primarily stuck with the Main dining room and café promenade. We always enjoyed the food in the main dining room and the menu changed every day so we never got bored and never ate the same thing twice unless we really liked it and wanted some again. Our waiters Leonardo and Atarulla were wonderful and we stayed in their section all week. They were very accommodating to a surprising degree. My husband mentioned he was debating between two food options, the waiter gave a recommendation, he ordered and then the waiter brought both out for him to try. He was always willing to bring out extra at the slightest hint that we wanted it (even bringing an extra lobster out to us on the 2nd formal night, which was the last port day without a word from us, just because my husband was excited to eat lobster). We did my time dining and we got a table to ourselves unless we wanted to go with a big group and then they sat us together. Overall the main dining room was one of our favorite places on board. Café promenade has snack food like little sandwiches, cookies, etc. (the muffaletta is really good). It is attached to a starbucks and a ben and jerry's which are both good options if you want them, but they do cost extra. Overall they tend to overcharge you for anything extra you buy (normally two mixed drinks would run us a little over $20, two frappes at starbucks would cost about $10, etc). Overall the only food we weren't super thrilled with was the Windjammer, but it worked if you just wanted to dash in, eat and dash out again. It was always busy so I guess most people liked it. Because we were with a group, we did not do too much of the normal on board activities. The adult pool was frequently empty with a lot of people lounging around it but the hot tubs were super packed. We did go to the Quest and the Love and Marriage game. Both of them were very fun and we laughed a lot. The director and his comments really added a level of humor to each event. The only thing we were not very happy with was the shore excursions and disembarkation. Since this was our first time cruising, we stayed with all RCI excursions. In Jamaica, we did Flavors of Jamaica. It was about an hour drive each way to the plantation. Our guide on the bus was very nice and we learned a lot about Jamaica from her. The plantation itself was very pretty (although they have a lot of very large spiders all over the place, so this may not be the best tour if you are an arachnophobe like me). The guide that showed us around the plantation was really mean. The group in the back couldn't always hear very well, at one point, she called us out for "not listening" and then pulled us to the front of the line like bad children. Then as punishment she wanted us to dig through a pond searching for a bullfrog to catch for her. I refused since I am afraid of spiders and there were some big ones on the lily pads. She then had us go wash our hands, ad held my husband back so I would be by myself when I had to go by this giant web filled with spider webs. He didn't realize what she was doing until I jumped when I saw it and she laughed. Overall she was very mean and ruined this excursion for me. The food itself was very good, but there was some miscommunication at some point and the plantation did not realize how many people there were and did not have enough places for everyone. So it was delayed by quite a bit while they had to try and figure out how to squeeze in the extra people. There was not enough food for everyone and some people did not get everything. The group that came in after us ended up having to cancel their excursion because it was so delayed, but not until they spent an hour or so, standing there staring at us and complaining that we needed to hurry up. Overall we were not thrilled, although, the food when we finally got it was very good and the chef and our bus tour guide were very nice. We were going to do the stingray city sandbar through RCI, but they cancelled it (due to high winds, I guess they were afraid a wave might knock someone into the path of a boat) and didn't tell us until we got to the pier. By the time we found out, the other tours we wanted to do were either full or had already left since this was one of the later excursions. RCI ended up just refunding our tickets, but they made no effort to try and help us find another excursion. We just ended up wandering to the different stations, trying to find something else to do. We were very disappointed in how RCI handled this. We ended up going with a local one that was doing the stingrays anyways. It was called Kelly's watersports and it was in this big round both at the end of the pier. Overall, I would not recommend them either. They crammed a bunch of people on the boat. And they only had one handler and one stingray for the whole boat of 50 plus people. They ended up just having us crowd around this one poor stingray to feed it and then to take pictures with it. There was no line, it was just pushiest people got to go first. If you went first you really had nothing to do but float around, and if you went last you spent the whole excursion waiting for your turn. Very disorganized. They charged us extra for the tour because they knew we were in a bind, and then charged us another $40 for five pictures if we wanted the pictures we waited for, but they didn't tell us the price until the end. They were supposed to email us the pictures and we still haven't received them. I would go with moby dick tours instead, they are also on the pier and were much better organized and less crowded. When we got done with the picture fiasco, we went to their area and they let us interact with the stingray like we thought we were going to get to. Finally in Cozumel we did the island tour and mayavn ruins. This one was a lot of fun and we learned a lot about the mayans from this tour. We wished we had a bit more time at the tour, especially to look in the little shops afterward. As part of the tour, we went to a mayan chocolate factory which was fun and we learned a lot about the way they used to make chocolate before Europeans got a hold of it. This was really well done and well organized and everyone was friendly. They even recommended a local restaurant, La Choza to eat at afterwards and it was very good. This is the only tour I would really recommend to anyone. Disembarkation was very long (especially for those with visas rather than passports). I would recommend taking your bags down yourself, picking them up again is not very streamlined, and they actually lost our friends bags, or someone else grabbed the wrong bag, there was no process to check out the bags back to you. Anyone could have grabbed any bag. Better to keep your bag with you and know you will have it. It was a very long wait in the lounge and then a very long line when they finally let you leave the lounge. Read Less
Sail Date: February 2014
This is my 12 cruise. We started in 1969 on an Eastern Steamship (Star of the seas) and have cruised on 5 different cruise lines.. I rate this cruise a 3 out of 5. On embarkation we were delayed until 7:30 pm to board ship. This was not ... Read More
This is my 12 cruise. We started in 1969 on an Eastern Steamship (Star of the seas) and have cruised on 5 different cruise lines.. I rate this cruise a 3 out of 5. On embarkation we were delayed until 7:30 pm to board ship. This was not RCCL's fault because the port was closed due to fog (Galveston). But we still had to buy a 7 day drink package even though most of the bars were closed and we were limited to only certain brands of liquor that could be bought while in port. I drink Jack Daniels and that was not one of the brands. The Ship did not depart till 8AM the next day. Also very little food could be found because most of the restaurants were closed.. The cabin and staff were very nice. But I found that some of the bartenders were not that good. (they could not make a Rob Roy or didn't know how. ) Our cabin, and not only ours but many others had only hot water for 1-1/2 days so we could not shower. My son's cabin had only cold water for those days. Also the Toilets would only work sometimes because of a vacum line problem. The food in the dinning room was OK even though I ate the same thing almost every night. I did not like the choices. The waiters were great. I prefer anytime dinning on NCL instead of mytime dinning on RCCL.. The windjammer buffets were OK. I rate the food 7 out of 10. The refurbished ship was nice. I saw a few things that could have been done that weren't like a piece of countertop at the poolside bar was missing. We were 400 in our group and had a good time. ESPECIALLY our Mardi Gras party with the Nic-L beer band on last day at sea. Read Less
Sail Date: February 2013
While this was our eighteenth cruises, it was the first with our extended family consisting of five married children and their 15 children ranging in ages from 1 to 11 years. Overall the embarkation process was extremely smooth once in ... Read More
While this was our eighteenth cruises, it was the first with our extended family consisting of five married children and their 15 children ranging in ages from 1 to 11 years. Overall the embarkation process was extremely smooth once in the terminal. However, traffic around the port was terrible boarding on gridlock. We last cruised from New Orleans several years ago and felt the traffic situation deteriorated rather than improve. We had requested the early dining room seating. Prior to the cruise, seating for the group was arranged through travel agent. We had three tables on the outside edge of the dining room away from the flow of traffic and great for the children. We had two waiters assigned to our three tables. Both were great and extremely flexible in accommodating our needs. The supervisor of our waiters was particularly helpful in arranging for the needs of my daughter one year old child. RCCL originally told us they did not puree food for babies and that we could buy baby food on-board. However, every evening the wait staff supervisor served our baby a three course meal. We were not sure if it was processed baby food or pureed but the baby loved it. We were a little disappointed with the menu. RCCL recently introduced a new menu that offers escargot every night. However, escargot was never available. Our waiter told us that it has not been available due to a "world shortage" of snails. It must be a "world shortage" that is limited to RCCL! This was our first time visiting Jamaica. What a disappointment! The port that RCCL built in Falmouth is great but outside the boundary of the control port area is a nightmare. We only made it about a 100 yards beyond the fence. We were bombarded by locals selling, begging, harassing and just be annoying. We really felt unsafe and returned to the port. Disembarkation went smoothly until we got beyond security. The exit was on the opposite site of the terminal. We were herded down a corridor like cattle. Read Less
Sail Date: February 2012
We went with a neighborhood group of 17 people who commonly cruise together. The embarkation process at pier 29 in Fort Lauderdale was terrible. Our luggage was outside getting wet in the rain. The line to get through security was long ... Read More
We went with a neighborhood group of 17 people who commonly cruise together. The embarkation process at pier 29 in Fort Lauderdale was terrible. Our luggage was outside getting wet in the rain. The line to get through security was long and very slow. They had 4 security stations for 3000+ passengers. Disembarking was worse. We couldn't get off the ship until 10AM and then waited another half hour to get through the customs line. I will never sail from Fort Lauderdale at pier 29 again. The dining room menu selection and food was not good. All of us were disappointed. Interestingly enough, the Windjammer buffet was very good. We at ate both Chops, their steakhouse and Portofino's italian restaurant. Chops was good. Portofino's was outstanding. The prices, $30 and $20 per person respectively, are very reasonable given the quality of the food and service. you have to try the sandwiches at the Sandwich Bar on the promenade. They're great! We sailed on Superbowl weekend. One of our group had a suite and wanted to set up a bar with finger food and have us all watch the game. They wouldn't do it. They won't allow you to buy a bottle of liquor and mixers for your stateroom. We thought that was odd since there are 14 bars on the ship. They encourage alcohol consumption, why not allow you to buy alcohol for your room. Even the mini bar in the room had no alcohol. The ice show was fantastic. The stage shows were good, although we could have done without the juggler. The parades on the promenade were also great. The ship is beautiful and the staff is absolutely great!! All in all, we had a good cruise. I'd recommend the Navigator to anyone who isn't overly concerned about the food. Other than that, you can't help but have a great time. Read Less
Sail Date: June 2018
Time of year and amazing destinations we have never experienced before. Most were easily explored on our own. Great weather may for memorable sunsets and good use of the balcony. Travelling under the Great Belt Bridge with 1.5 metres to ... Read More
Time of year and amazing destinations we have never experienced before. Most were easily explored on our own. Great weather may for memorable sunsets and good use of the balcony. Travelling under the Great Belt Bridge with 1.5 metres to spare at midnight was thrilling. We enjoyed the itinerary so much we would repeat the experience one day. Would have liked to call into Stockholm but was not on this itinerary. Entertainment was pretty good especially the pianist in the Schooner Bar which had a great atmosphere. The ships orchestra were brilliant and much enjoyed also as trios at other times. The dining experience was the only thing that let it down - the queues were enormous and sometimes we decided to go without a dessert or we would have missed a show. The service was slow arriving from the kitchen to the table. The food was great when it came but when you are sitting on a table for two it was a long wait and when you are sitting on a larger table we sometimes run out of conversation! The food itself was delicious even for us vegetarians. Read Less
1 Helpful Vote
Sail Date: June 2018
My husband and I were travelling with a group of 60 passengers and this was our 1st ocean cruise. I was nervous about being on the open seas, but once on board Navigator of the Seas, all fears were gone. It was a smooth sailing vessel even ... Read More
My husband and I were travelling with a group of 60 passengers and this was our 1st ocean cruise. I was nervous about being on the open seas, but once on board Navigator of the Seas, all fears were gone. It was a smooth sailing vessel even when the N. Sea became a little choppy. Thoroughly enjoyed the live shows in the theater, the entertainment (trivia, sing-a-longs, etc. ) in the Schooner lounge, friendly chats at Boleros, dancing and socializing in the Cosmopolitan and the English pub. My favorite though was the Promenade Cafe, where we were able to indulge in English scones and other pastries with a nice cup of tea at any time we wanted too. I decided to have a spa hour and enjoyed a soothing massage in clean comfortable surroundings. Also enjoyed the gym, but preferred to take in the fresh sea air by going for walks on the decks. As for the meals, our scrumptious dinners were in the Sapphire Room and we had our breakfast and lunches in the Windjammer, which were delicious and fresh. I did not get to eat at any of the other restaurants, but heard that the meals were great. Also had fun and enjoyed the on board shopping. Had the opportunity to have a chat with the Captain which was a highlight. The crew from different parts of the world were courteous, very friendly and helpful. It was a super experience to be on board the Navigator of the Seas. Read Less
1 Helpful Vote
Sail Date: May 2018
We booked this charter cruise via Voyage Privee at an amazing price. The lead prices were over the top and it looks like they had to be drastically reduced in order to fill cabins. Cruiseco, the charter company, really need to do their ... Read More
We booked this charter cruise via Voyage Privee at an amazing price. The lead prices were over the top and it looks like they had to be drastically reduced in order to fill cabins. Cruiseco, the charter company, really need to do their homework on pricing if they intend chartering ships out of the UK again. They also need to make sure that all agents have it available, as they seemed to be quite selective as to which agents they chose. We initially booked the cheapest inside cabin but were extremely happy to find that, when our documents were emailed to us, we had been given a balcony cabin! Quite a treat. We found our cabin to be of a good size and very well presented and clean. Our stewart did a great job every day and the towel sculptures made us smile! Embarkiation was relatively smooth, although there were very long queues at Southampton. However, once on board, everything went well. We chose to self disembark and had no problem in that regard. We absolutely loved everything about this cruise. The ships was great, all staff fantastic, food great too. We took the drinks package and felt it was well worth it. The choice of premium drinks on board is huge. There were 3 ports of call: Bilbao, Vigo and Lisbon. We had visited Bilbao before, so didn't venture into town on this occasion. Vigo seemed pretty small and we walked around and did our own thing. Lisbon was by far our favourite port, where we had booked a walking tour (independently). This was a fantastic way to the see the city and we plan on returning in the future to spend a few days here. Although we had freedom dining, we only ever ate in the buffet which served a fantastic choice of well cooked dishes. We were always extremely satisfied with the offering and couldn't find much to complain about. However, we did learn very quickly on the first day not to visit the buffet at 1 p.m. (peak time) as you will struggle for somewhere to sit. I guess this was made worse by the formal dining rooms not serving lunches during this cruise. As expected, the entertainment was wonderful and the atmosphere on board superb. We really hope that more cruises of this nature will be scheduled in the future, as we would jump at the chance to do it again. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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