2 Helpful Votes
Sail Date: March 2019
An excellent check-in process (thanks to online registration) was later quickly forgotten when I found notes in my suitcase saying that Security had confiscated my 6-outlet power surge cord and my rare Olive Oil. When I protested these ... Read More
An excellent check-in process (thanks to online registration) was later quickly forgotten when I found notes in my suitcase saying that Security had confiscated my 6-outlet power surge cord and my rare Olive Oil. When I protested these items to Guest Relations, they immediately offered a single outlet extension cord (8’ orange heavy duty) for power, and explained that the Olive Oil was a “prohibited Item.” I asked where it was prohibited because I certainly didn’t remember seeing such a warning, but she had no answer and no sympathy. When I asked where the suggestion box for the Hotel Manager was located, I was told that the only way to interact with him was to personally complain to the Guest Relations representatives (CSRs) who would enter it into the computer. Really? The last thing I want to do on a cruise is to have to wait in line to solve a problem I didn’t create. It’s a very outdated business model. RCI advertises the best WiFi at sea, but it’s still terrible. I made the mistake of thinking I could work in the library using e-mail to transfer files to/from my company. Regular Outlook would not function at all; probably due to “closed Ports” according to my IT department. My company’s Outlook Web Mail worked; but was very slow. Best case, it typically took 8-15 minutes to email or upload a 5-6 MB Excel or Word file (typically containing a dozen small photos). There was only one IT guy to help with WiFi log-on issues, and he only worked 8-hour shifts. Oh, they did have a couple of extra people occasionally standing at the help desk; but they only had very basic knowledge and could not help me. Being a healthy eater, I asked the attendant at the Gluten-Free salad station, where the Olive Oil and Vinegar were located. I was told there was only the “house dressings” available. A day later, I found those items located on a display with the steak sauces and condiments. Talk about a clueless staff! Butter? For breakfast on the first day, I picked up a pat of butter and took it to the table. The expiration date was 3/27/19, which was one year from the manufacture date. Since the 27th was only a few days away, I handed the pat to one of two restaurant managers that were apparently “supervising.” His response was that there were still a few days before expiration. So, I asked him why eating year old food did not seem wrong to him, but he simply protested that they had several days remaining. After the 27th, they were still serving the butter. And that’s why I like to bring my own olive oil. Read Less
2 Helpful Votes
Sail Date: August 2018
husband and i got there early after staying in a hotel over night so had to be out by 10am so drove to ab parking great start took cases off and walked 1 minute to ship for our second cruise with rc ,embarking early as 10.40 am very ... Read More
husband and i got there early after staying in a hotel over night so had to be out by 10am so drove to ab parking great start took cases off and walked 1 minute to ship for our second cruise with rc ,embarking early as 10.40 am very smooth early signs ship looks very tired but had a lovely time cabin was 1888 the last cabin on the ship on the 12th floor very roomy balcony cabin everywhere clean lovely sheets very crisp ate in main dining room 10 out of 14 nights had my time dining beautiful food but slow at serving as they have a lot of tables to do but well worth it, ate breakfast some mornings on deck 3 in mdr as its help yourself which is fine, windjammer is lovely help yourselves lovely breakfast just wish they had trays so you could carry a few items at once, but finding a seat is pot luck its all about timing as to what time you go have to work out but views are lovely in there and presentation of food is great , shows are not to bad but not go wow factor, ice show is lovely well worth a look ,bingo some afternoons by pool and in star lounge of an evening ,plenty childrens karioke too much , went to meet and mingle on second day won shopping bag and baseball cap on raffle only about 30 came shame really as over 100 signed up, activities was good played crazy golf couple of times watched flow rider which was very good .casino was good very friendly, met plenty of friends on board mainly in smoking area on deck 11 also deck 4 otherwise you dont really meet the same people twice if you dont smoke ,we used adult pool and adult spar pools never over crowded pool very cool sea water some times a bit green but attendent said it was fine but ok daytime entertainment was hit and miss but theres a lot of everything for everyone read cruise planner that get delivered to your room every night tick off what suits you otherwise you miss things , bars are good quick serving you ,cabin steward yan was lovely cleaning all the time replacing tea and coffee all the time making towel animals every other night, staff are all chatty can not do enough for you nothing is too much trouble for any of them went on a few trips with rc and done our own thing on other stops ,great to sit on balcony with a drink and just look out at sea now for moans our room on deck 12 was lovely overall but during the night the cleaners are scraping sun loungers and chairs up on deck 13 waking us up so i would not go back to deck 12 again but would use rc again Read Less
1 Helpful Vote
Sail Date: March 2018
It was an affordable vacation on Spring Break as a family. Navigator of the Seas was a decent ship. It was not that modern. You could tell it was refurbished at some point. The decor was inviting, a little above average. The room was as ... Read More
It was an affordable vacation on Spring Break as a family. Navigator of the Seas was a decent ship. It was not that modern. You could tell it was refurbished at some point. The decor was inviting, a little above average. The room was as expected, same decor and size as most ships. The staff was above average. Very efficient, polite, everyone greeted us. Service was very quick and friendly. We were impressed by the service We didnt partake in any excursions so no comments here The entertainment on the ship was pretty good, not mind blowing, but you could tell they made an effort to keep us entertained especially on sea days. One exceptional thing on the ship was the ladies that took care of the youth programs. AMAZING WOMEN. My daughter never wanted to leave. The only part of the cruise that my wife and I were really disappointed was the quality and variety of the food, especially in the Windjammer buffet. Felt more like the Unjammer at times. Food was very mediocre, and the choices were limited. Dining room was ok but the menu needs more choices. I would recommend themed night, like Italian or Mexican, those are always fun Overall, the cruise was average. What you would expect nothing more. Nothing to blow your mind. This was a good cruise for a family vacation, or couple of college kids with little cash who just want a fun week together. Read Less
4 Helpful Votes
Sail Date: January 2018
We took this cruise as part of an organised group singing event. We've never really been tempted by taking a Cruise with Royal Caribbean but this provided a perfect oportunity to sample the service offered by this cruise line. ... Read More
We took this cruise as part of an organised group singing event. We've never really been tempted by taking a Cruise with Royal Caribbean but this provided a perfect oportunity to sample the service offered by this cruise line. Embarkation was very swift and smooth. Once check in was complete there was only a matter of 10 minutes or so waiting time before boarding. Access to our cabin was delayed a short while but this allowed time to go to the Windjammer to sample our first dining experience. One does have to allow for the fact pretty much everyone converges on this dining area on embarkation so we were expecting it to be busy but nonetheless found a table fairly swiftly. We were however disappointed by the range of food available. The salad in particular only really offered your very basic core ingredients (lettuce, tomato cucumber etc) and the bread seemed to be the leftovers from the last cruise - quite stale. About half way into our dining experience we got chatting to some fellow cruisers only to be met by a very loud check 123 and very loud music over the PA system. Not sure if it was simply patched through to the wrong area but it was very annoying for those trying to have a conversation. This was the 1st experience of dining on the ship and sadly it didn't get much better for the rest of the cruise. The group package we were on pretty much kept us to the main dining room. Our allocation was the early dining at 17:30 which seemed extraordinarily early! Service was ok there. We had specific dietary requirements for my wife which caused a little confusion to start with. We had informed RCCL of this several months beforehand and responding email had advised us to check in with the Restaurant Manager on the 1st day. Initially this guy was nowhere to be found and it took a fair amount of time to work with our waitress to get this sorted. Once it had been I have to say the Chef and staff worked very well to accommodate our needs. Overall the quality of the food in the main restaurant was ok but nothing special. our biggest gripe with the other areas and the most disappointing aspect of the whole cruise was the lack of food options later on in the evening. Such an early sitting means inevitably you are pretty peckish after early evening activities and a need to top up with some hot snacks. This has never been an issue on the previous 3 cruise lines we have been on but RCCL fell way way below our expectations with all dining areas closing after 21:00!! Incredibly the only options are cold sandwiches or rather unsightly looking pizza in the Pavillion Cafe or very limited room service at for a very high service charge (plus delivery and tax!) You can imagine the queues late at night at the Pavillion with this being pretty much the remaining option for any kind of complimentary food. To make matters worse you have to queue once for the food and again for drinks in this venue not helped by the fact there is only 1-2 very slow members of staff at each station non of which appear to have any charisma which brings me swiftly onto our next disappointment. The service in general is there if you ask for it but I have to say there is no real feeling of cruise staff actually wanting to make an effort to provide a service and be friendly in the process. - Quite surprising considering it's a ship full of Americans who thrive on over-enthusiastic customer service in almost any environment. Hardly any of the dining staff appeared to have a smile. The Pavillion Cafe staff in particular seemed generally miserable. We do wonder though if this is simply down to failure in training from RCCL rather than the personal character of the staff. The exception in all this was the amazing "washy washy" guy as you enter the Windjammer. He somehow managed to turn the most mundane job of ensuring you clean hands before entering into a party atmosphere! always smiling, always dancing this guy was awesome and should be promoted up to the ship's entertainment staff. We also noticed a lack of presence of senior officers and staff. We must have seen the Captain once and I can't recall seeing any other officers which is highly unusual. The Ship's main entertainment Director also seemed very allusive. Something else we are just not used to. We only saw him being the MC for the major shows and that was about it. No announcements, no getting involved with demonstrations and chats - nothing. Our last comment on staff finally comes to the main guest service desk who were quite simply arrogant and rude. Twice they gave us incorrect information and all the time were simply miserable. Finally our last gripe comes to the organisation the excursions. Overall the choice of excursions is second to none. There is something for everyone on this cruise be it lazy days on the beach, action adventure, exploration or historical visits. There are also in our opinion very reasonably priced. We were glad we waited to book on the ship rather than pre booking and took advantage of a flash sale following a presentation on the second day and all tours seemed to be available on a full ship which was great! Sadly the organisation when you disembark leaves little to be desired. for some bizarre reason multiple tours are allocated the same tour sticker and number meaning anyone trying follow people in your party gets very confusing. The second day of excursions got even more confusing as there was no allocation of stickers and no meeting in the Theatre meaning you had to fend for yourselves ashore to find the right tour. Disembarkation times were incorrect (cue the confusion at the miserable guest services) meaning a lot of confused passengers at the gangway. Overall I think in general this is not the cruise line for us. We're glad to have had the experience of trying out RCCL but it's not one we would choose in future. Read Less
Sail Date: June 2017
I booked 2 rooms one for us and another couple friend. This was their 1st time on a cruise so they loved it however it was our 5th but 1st time with Royal C. I found ship very small compare to others and very crowded on a sea day. Always ... Read More
I booked 2 rooms one for us and another couple friend. This was their 1st time on a cruise so they loved it however it was our 5th but 1st time with Royal C. I found ship very small compare to others and very crowded on a sea day. Always struggling to find space to sit near the bar area when there is nothing else going on. Also hard work finding seats up in the Windjammer at anytime. Food in the dinning hall was very poor quality and tasteless though the head person who was looking after our table was trying his best but the chef's compare to WindJammers were not good with our requests and 3 of us were vegetarians. Finally we decided to just eat in Windjammer. Also they closed at 9pm which was too early as lots of people use to get there after the 1 show and people who want to see the 2 show were also trying to eat there as it would close before the 2nd show finished. Some waiters were friendly and others not, as they struggled with speaking English. Our room was on the 9th floor 9660 which was right opposite the stairs for service and so bringing luggage or taking luggage or any other time we use to hear lots of noises at odd hours. Entertainment was good but then other cruise liners were also good. We had all inclusive drinks package so that was good but even then from 4th day they did not have mint or sometimes lemon or certain beers and asked us to go to another bar which kept our choice. Oh and on the 10th day we found out from another passenger that we could order special request food at Windjammer which was really nice but this should have been told by the dinning hall people from the 1st day when they knew 3 out of 4 in our party were vegetarian. Immigration for St Petersburg was very long and took forever. We left our ship at 11.30 since we were queuing from 8.30am !! But it was worth it and our guide was very good English speaking and recovered the lost time and finished late. I would go on this cruise again only if there is a very good deal otherwise if I had to pay the same money then I would go on other cruise liner. Read Less
Sail Date: June 2014
Every year we have a "Cousins and Friends Cruise" generally around 16 people. This was my 7th cruise with RCCL all out of Galveston. We have cruised on NCL, Holland America and Carnival. I really wanted my cousins to experience ... Read More
Every year we have a "Cousins and Friends Cruise" generally around 16 people. This was my 7th cruise with RCCL all out of Galveston. We have cruised on NCL, Holland America and Carnival. I really wanted my cousins to experience the RCCL difference as we had sailed Magic the last two yeas. It did not match up and I was disappointed. We did have a great time. But a vote was taken and we well be sailing Magic next year. The first night one end of the table did not get waited on?? No bar service at the table at all. It was so bad that two couples complained. We were given two "new" waiters and received great service after that..to a point. They were overwhelmed! way to many people and we were always the first in the dining room and last out. I can't blame the Waite staff, this looks to this old cruiser like a logistics problem and poor management. To many people overall? They added several cabins and maybe have not adjusted the staff to cover for the increase in passengers? I seemed crowded everywhere I went. Toward the end of the cruise we saw several passengers loose their cool and I felt sorry for the RCCL employees that were shown total disrespect. Now let me say it was a good cruise, we had fun. The shows were up to standard. The ports of call were what you make of them and we enjoyed ourselves. It is sometimes the luck of the draw and a cruise is what you make of it sometimes in spite of things that do not measure up to what you expect. Navigator has the potential to be an excellent ship. But, with a few exceptions, I believe every passenger should feel like they ge a great cruise experience and we do expect RCCL to be held to a higher standard. You let me down folks. On a scale of one to ten you got a 7 overall this trip. Read Less
Sail Date: February 2014
First a little about my cruise background – this is my third cruise. The first was on Norwegian Spirit in 2011, Carnival Magic in 2013 and now Navigator of the Seas – Feb 2014. I was traveling with a group of entertainers for a ... Read More
First a little about my cruise background – this is my third cruise. The first was on Norwegian Spirit in 2011, Carnival Magic in 2013 and now Navigator of the Seas – Feb 2014. I was traveling with a group of entertainers for a jazz/blues/r&b cruise organized by a group of travel agents. From the time we arrived on the recently out of dry dock Navigator of the Seas, it was a communications nightmare with RC. When I checked in online, it clearly stated our cabin beds were to be set apart but they weren't, even though three people would be sleeping in the cabin. The toilet had dried urine on the seat. Disgusting! It took forever to get the cabin attendant to get the bathroom cleaned, the beds set apart, and to let the top bunk down. My luggage didn't arrive until after 9:00 pm so I didn't get to shower/change before going to dinner. The carpet in the cabin hallways was of poor quality because it always needed to be vacuumed. The food was just okay, nothing special or delicious. Due to fog, we were not able to get to the port to dock. Finally, around 2:00 pm, the captain said we were being towed in by tug boats so we could at least disembark. We were finally able to disembark around 5:00 pm. People had been sitting in the terminal waiting all day to board to then find out that they wouldn't be sailing out that night due to the fog. On top of that, my Kindle was stolen by the cabin attendant and my cabin mate had her charger stolen too. I guess he thought her charger would work on my Kindle. Not a good first impression with Royal Caribbean. Read Less
Sail Date: March 2009
Just off the boat of our second RCCL cruise, and still not impressed with Royal Caribbean. This was a company cruise, which I earned for free but had to buy DH in on and we had an oceanview balcony cabin (9542 is literally two steps from ... Read More
Just off the boat of our second RCCL cruise, and still not impressed with Royal Caribbean. This was a company cruise, which I earned for free but had to buy DH in on and we had an oceanview balcony cabin (9542 is literally two steps from the forward port staircase-so nice!) Was not impressed with my first RCCL trip four years ago, but as a now experienced cruiser I felt I could be fair and give the company another shot. Embarkation was a breeze; we arrived in Ft. Lauderdale at 10:55 and took a company chartered bus to port, arriving around noon. No waiting, walked right on board the ship! Only one quick picture on boarding, and they swipe your seapass card to keep track of your photos (more on that later!) Headed up to Windjammer for lunch. Here I was surprised that the quality of food has gone down since my last RCCL cruise. I was very disappointed with the choices (hamburgers, hot dogs, a few mystery stews, etc.) and indeedthis was served every day! No difference in food choices-this was the menu every day of the cruise. The frozen yogurt stand, however, was yummy and provided some very interesting shaped ice cream that had us laughing quite a bit. Our cabin opened as promised at 1pm, and our luggage arrived shortly thereafter. Putting everything away proved a bit challenging as the closet shelves face the interior of the closetand are difficult to get to. DH frequently knocked over the hanging clothes to get to the shelves (there is no door to the shelves; they are basically tucked in the corner of the closet.) I suppose if you lived out of your suitcase this would not bother you, but as I like to unpack this was odd. Bed was comfortable; bathroom adequate and the shower is the size of a phonebooth only circularno shower curtains just a tube in the corner. Hubby at 6'2" and 200lbs found it a tight fit! Nice counter space; one medicine cabinet (two cabinets at desk - so plenty of space.) Huge spaces under bed easily fit our suitcases. Very late departure (rumors ran that someone was removed by the police) and we had late seating for dinner with our company. Food in the main dining room was ok-standard Red Lobster fare-was rather disappointed that the quality was down from the prior cruise. Had one outstanding salad out of the three meals in the dining room (Orange Carpaccio?) Easily got reservations for Portofino and Chops for the fourth and fifth nights with no difficulties. OUTSTANDING DIFFERENCE in the quality of the food! Portofino was divinethe $20 upcharge was well worth itattentive service and food that truly was excellent. Chops was very good (not quite as good as Portofino, but still much better than the main dining room) but the $25 upcharged seemed a bit high for what you get (we are steak lovers and while the steaks were good, they were midgrade quality.) Two sea days-absolutely ridiculous on a five night to have two days at sea. I am not a sun worshipper, and found my balcony to be a very pleasant place to read. Ship offerings during these days were quite limited during the day, and I did find myself bored (this is my sixth cruise and this is quite rare for me. I love to do the silly challenges and scavenger hunts and classesthey simply offered very, very few!) Spa- wait a day to see the specials had the "happy hour" 25 min back massage with mini facial and foot massage and that was divine (ask for Tommy) and well worth the cost. Couples massage later in the week was good, but we discovered they charge you more to have massages as a couple ($30!) and thought that rather silly. Thankfully we had the coupon book for crown & anchor society members and got 10% off. Gym - hubby used it daily and liked it alot. He's a dedicated health nut and it filled his needs adequately. The jogging track was impossible to use after 10am, but nice before that time. Activities - the back of the boat has the rock wall, inline skating, etc. Times were limited and long lines were the norm. Teenagers essentially took over that area. Johnny Rockets - $4.95 upcharge plus you pay separate for drinks-food was great for burgers/shakes/etc and it is all you can eat. We ate there once for free with coupon and went back again to avoid Windjammer. Shows - Ice Dancin' was fun - loved the guest performer Larissa. Nightly shows were ok; magician was hysterical (Chad Chesnick) and we missed the Quest. Video reviews of the Quest and friends reviews assured me that I probably would NOT have been comfortable even watching...if you don't like watching people make fools of themselves, this is not for you! Room Service - Well, prepare to wait. If you ask for breakfast at a certain time it either comes on the nose or twenty minutes after the thirty minute window ended. They typically bring more food than you request, BUT the coffee is much better. Surprisingly, the scrambled eggs onboard are tasty (but the bacon you wonder if its really from a pig-ugh) We ordered it twice (as did friends) and they always brought danishes even though we never requested them. Pubs, bars and cafe - cafe food was ok, coffee bar was greatly lacking, and they ran out of Ben & Jerry's ice cream the second port day (so the second sea day there was none!) Schooner's piano bar was THE place to be. Oddly, they had alot of smoking lounges all over the ship, and some of the bars were smoke free. Nice to sing along in the piano bar without inhaling smoke. Crew- all extremely friendly, but not very helpful! Kind of funny to have them all smiles (then again, I am a smiley person) but unable to help you with little requests (like, I'd like a cup of soup instead of a bowl of soup - nope, can't do it!) Photos - very few stations to have photos meant long lines. Loved that they swiped your card and you could look at all photos on a kiosk later for review, but not all photos were there (they'd print some, and those weren't on the kiosk, and others wereit was weird) and some would not enlarge for review. Shops - standard jewelry, general store, logo. Prices for booze and jewelry were competitive with onshore prices. Actually bought rings for each other as anniversary gifts on the second sea day after not finding anything on shore we liked. Disembarkation - an absolute DELIGHT! Picked up tags for express departure the night before, went down to our lounge and as we got off the elevator were told to stay on and go to disembark! Back up a deck, walked right off ship. The ramp to the dock was funny as my luggage was pulling me (at 62 lbs this was funny-I could barely keep up with it :-) Very quickly through customs, back on company bus and at airport by 8:45. Overall, I was disappointed with the food and lack of things to do on sea days. I love to cruise and really enjoy meeting new people and meeting the crew; this trip was a nice break but I was surprised how often I was bored! When I look at the cost of just buying in hubby, I do not feel we got our money's worth. I highly question the practice of less port days (a growing trend) and will only travel on RCCL again if the my company insists on it it's not my first choice. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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