2 Helpful Votes
Sail Date: March 2019
An excellent check-in process (thanks to online registration) was later quickly forgotten when I found notes in my suitcase saying that Security had confiscated my 6-outlet power surge cord and my rare Olive Oil. When I protested these ... Read More
An excellent check-in process (thanks to online registration) was later quickly forgotten when I found notes in my suitcase saying that Security had confiscated my 6-outlet power surge cord and my rare Olive Oil. When I protested these items to Guest Relations, they immediately offered a single outlet extension cord (8’ orange heavy duty) for power, and explained that the Olive Oil was a “prohibited Item.” I asked where it was prohibited because I certainly didn’t remember seeing such a warning, but she had no answer and no sympathy. When I asked where the suggestion box for the Hotel Manager was located, I was told that the only way to interact with him was to personally complain to the Guest Relations representatives (CSRs) who would enter it into the computer. Really? The last thing I want to do on a cruise is to have to wait in line to solve a problem I didn’t create. It’s a very outdated business model. RCI advertises the best WiFi at sea, but it’s still terrible. I made the mistake of thinking I could work in the library using e-mail to transfer files to/from my company. Regular Outlook would not function at all; probably due to “closed Ports” according to my IT department. My company’s Outlook Web Mail worked; but was very slow. Best case, it typically took 8-15 minutes to email or upload a 5-6 MB Excel or Word file (typically containing a dozen small photos). There was only one IT guy to help with WiFi log-on issues, and he only worked 8-hour shifts. Oh, they did have a couple of extra people occasionally standing at the help desk; but they only had very basic knowledge and could not help me. Being a healthy eater, I asked the attendant at the Gluten-Free salad station, where the Olive Oil and Vinegar were located. I was told there was only the “house dressings” available. A day later, I found those items located on a display with the steak sauces and condiments. Talk about a clueless staff! Butter? For breakfast on the first day, I picked up a pat of butter and took it to the table. The expiration date was 3/27/19, which was one year from the manufacture date. Since the 27th was only a few days away, I handed the pat to one of two restaurant managers that were apparently “supervising.” His response was that there were still a few days before expiration. So, I asked him why eating year old food did not seem wrong to him, but he simply protested that they had several days remaining. After the 27th, they were still serving the butter. And that’s why I like to bring my own olive oil. Read Less
2 Helpful Votes
Sail Date: August 2018
husband and i got there early after staying in a hotel over night so had to be out by 10am so drove to ab parking great start took cases off and walked 1 minute to ship for our second cruise with rc ,embarking early as 10.40 am very ... Read More
husband and i got there early after staying in a hotel over night so had to be out by 10am so drove to ab parking great start took cases off and walked 1 minute to ship for our second cruise with rc ,embarking early as 10.40 am very smooth early signs ship looks very tired but had a lovely time cabin was 1888 the last cabin on the ship on the 12th floor very roomy balcony cabin everywhere clean lovely sheets very crisp ate in main dining room 10 out of 14 nights had my time dining beautiful food but slow at serving as they have a lot of tables to do but well worth it, ate breakfast some mornings on deck 3 in mdr as its help yourself which is fine, windjammer is lovely help yourselves lovely breakfast just wish they had trays so you could carry a few items at once, but finding a seat is pot luck its all about timing as to what time you go have to work out but views are lovely in there and presentation of food is great , shows are not to bad but not go wow factor, ice show is lovely well worth a look ,bingo some afternoons by pool and in star lounge of an evening ,plenty childrens karioke too much , went to meet and mingle on second day won shopping bag and baseball cap on raffle only about 30 came shame really as over 100 signed up, activities was good played crazy golf couple of times watched flow rider which was very good .casino was good very friendly, met plenty of friends on board mainly in smoking area on deck 11 also deck 4 otherwise you dont really meet the same people twice if you dont smoke ,we used adult pool and adult spar pools never over crowded pool very cool sea water some times a bit green but attendent said it was fine but ok daytime entertainment was hit and miss but theres a lot of everything for everyone read cruise planner that get delivered to your room every night tick off what suits you otherwise you miss things , bars are good quick serving you ,cabin steward yan was lovely cleaning all the time replacing tea and coffee all the time making towel animals every other night, staff are all chatty can not do enough for you nothing is too much trouble for any of them went on a few trips with rc and done our own thing on other stops ,great to sit on balcony with a drink and just look out at sea now for moans our room on deck 12 was lovely overall but during the night the cleaners are scraping sun loungers and chairs up on deck 13 waking us up so i would not go back to deck 12 again but would use rc again Read Less
Sail Date: June 2018
Time of year and amazing destinations we have never experienced before. Most were easily explored on our own. Great weather may for memorable sunsets and good use of the balcony. Travelling under the Great Belt Bridge with 1.5 metres to ... Read More
Time of year and amazing destinations we have never experienced before. Most were easily explored on our own. Great weather may for memorable sunsets and good use of the balcony. Travelling under the Great Belt Bridge with 1.5 metres to spare at midnight was thrilling. We enjoyed the itinerary so much we would repeat the experience one day. Would have liked to call into Stockholm but was not on this itinerary. Entertainment was pretty good especially the pianist in the Schooner Bar which had a great atmosphere. The ships orchestra were brilliant and much enjoyed also as trios at other times. The dining experience was the only thing that let it down - the queues were enormous and sometimes we decided to go without a dessert or we would have missed a show. The service was slow arriving from the kitchen to the table. The food was great when it came but when you are sitting on a table for two it was a long wait and when you are sitting on a larger table we sometimes run out of conversation! The food itself was delicious even for us vegetarians. Read Less
1 Helpful Vote
Sail Date: June 2018
My husband and I were travelling with a group of 60 passengers and this was our 1st ocean cruise. I was nervous about being on the open seas, but once on board Navigator of the Seas, all fears were gone. It was a smooth sailing vessel even ... Read More
My husband and I were travelling with a group of 60 passengers and this was our 1st ocean cruise. I was nervous about being on the open seas, but once on board Navigator of the Seas, all fears were gone. It was a smooth sailing vessel even when the N. Sea became a little choppy. Thoroughly enjoyed the live shows in the theater, the entertainment (trivia, sing-a-longs, etc. ) in the Schooner lounge, friendly chats at Boleros, dancing and socializing in the Cosmopolitan and the English pub. My favorite though was the Promenade Cafe, where we were able to indulge in English scones and other pastries with a nice cup of tea at any time we wanted too. I decided to have a spa hour and enjoyed a soothing massage in clean comfortable surroundings. Also enjoyed the gym, but preferred to take in the fresh sea air by going for walks on the decks. As for the meals, our scrumptious dinners were in the Sapphire Room and we had our breakfast and lunches in the Windjammer, which were delicious and fresh. I did not get to eat at any of the other restaurants, but heard that the meals were great. Also had fun and enjoyed the on board shopping. Had the opportunity to have a chat with the Captain which was a highlight. The crew from different parts of the world were courteous, very friendly and helpful. It was a super experience to be on board the Navigator of the Seas. Read Less
1 Helpful Vote
Sail Date: May 2018
We booked this charter cruise via Voyage Privee at an amazing price. The lead prices were over the top and it looks like they had to be drastically reduced in order to fill cabins. Cruiseco, the charter company, really need to do their ... Read More
We booked this charter cruise via Voyage Privee at an amazing price. The lead prices were over the top and it looks like they had to be drastically reduced in order to fill cabins. Cruiseco, the charter company, really need to do their homework on pricing if they intend chartering ships out of the UK again. They also need to make sure that all agents have it available, as they seemed to be quite selective as to which agents they chose. We initially booked the cheapest inside cabin but were extremely happy to find that, when our documents were emailed to us, we had been given a balcony cabin! Quite a treat. We found our cabin to be of a good size and very well presented and clean. Our stewart did a great job every day and the towel sculptures made us smile! Embarkiation was relatively smooth, although there were very long queues at Southampton. However, once on board, everything went well. We chose to self disembark and had no problem in that regard. We absolutely loved everything about this cruise. The ships was great, all staff fantastic, food great too. We took the drinks package and felt it was well worth it. The choice of premium drinks on board is huge. There were 3 ports of call: Bilbao, Vigo and Lisbon. We had visited Bilbao before, so didn't venture into town on this occasion. Vigo seemed pretty small and we walked around and did our own thing. Lisbon was by far our favourite port, where we had booked a walking tour (independently). This was a fantastic way to the see the city and we plan on returning in the future to spend a few days here. Although we had freedom dining, we only ever ate in the buffet which served a fantastic choice of well cooked dishes. We were always extremely satisfied with the offering and couldn't find much to complain about. However, we did learn very quickly on the first day not to visit the buffet at 1 p.m. (peak time) as you will struggle for somewhere to sit. I guess this was made worse by the formal dining rooms not serving lunches during this cruise. As expected, the entertainment was wonderful and the atmosphere on board superb. We really hope that more cruises of this nature will be scheduled in the future, as we would jump at the chance to do it again. Read Less
2 Helpful Votes
Sail Date: April 2018
My wife and I took this cruise as part of the Ante-Up Poker group. It was our first time on Navigator of the Seas and our first cruise with RCCL in 5-years. EMBARKATION: in Miami: It was a "nightmare"! In 20-years of cruising ... Read More
My wife and I took this cruise as part of the Ante-Up Poker group. It was our first time on Navigator of the Seas and our first cruise with RCCL in 5-years. EMBARKATION: in Miami: It was a "nightmare"! In 20-years of cruising it was the 2nd worse embarkation experience that we have experienced - the worse was several years ago in New Orleans with Carnival. I won't go into detail but please take my word, it was horrible! THE SHIP: The ship was fine. Clean and in good condition - what we expect every cruise. ENTERTAINMENT: I enjoyed the entertainment more than my wife did. I would rate entertainment 9/10. CABIN: We had a balcony on Deck 8, mid-ship. We were very satisfied with the cabin. ACTIVITIES: I came on the cruise to play poker so I spent most of my time in our private poker room on Deck 2. My wife is a "sun goddess" so she spent most of her time in the sun. She did go to the ice show and said it was GREAT! FOOD: We did not try any of the "specialty" restaurants. They did not appeal to us but there are several to chose from. We mainly ate breakfast/dinner in the Main Dining Room (MDR). We were there with a large group so we had tables assigned together. The second night the Dining Room Manager tried to move our group of six to a table on the other side of the MDR because he wanted to assign other people to our larger table - we got that worked out and remained at our table the entire cruise. Day 2 the dinner service in the MDR was very bad but a talk with the Head Waiter cured that and our service was EXCELLENT the remainder of the cruise. As for the food in the MDR (evening meal) I rate it 5/10. We were on Carnival in March and Celebrity Oct 2017. Carnival easily had better food and Celebrity there is no comparison. The food int the Windjammer (buffet) was the worse we have experienced on any cruise (and we have been on a lot of cruises). I rated them 1/10. SERVICE: Cabin Steward 10/10 Dining staff; 10/10 (after the 2nd day) Casino Staff: 10/10 STOPS: Everything was good there. We had to skip Aruba (been there many times) due to bad weather. Our Captain wouldn't try to dock - Carnival made it. DEBARKATION: That went GREAT! BOTTOM LINE: I had a great cruise. 9-days of playing poker! I even went upstairs to the ship's casino and won a cruise on the Allure of the Seas in December (Cabin + a seat in the $100,000 poker tournament). Read Less
1 Helpful Vote
Sail Date: March 2018
It was an affordable vacation on Spring Break as a family. Navigator of the Seas was a decent ship. It was not that modern. You could tell it was refurbished at some point. The decor was inviting, a little above average. The room was as ... Read More
It was an affordable vacation on Spring Break as a family. Navigator of the Seas was a decent ship. It was not that modern. You could tell it was refurbished at some point. The decor was inviting, a little above average. The room was as expected, same decor and size as most ships. The staff was above average. Very efficient, polite, everyone greeted us. Service was very quick and friendly. We were impressed by the service We didnt partake in any excursions so no comments here The entertainment on the ship was pretty good, not mind blowing, but you could tell they made an effort to keep us entertained especially on sea days. One exceptional thing on the ship was the ladies that took care of the youth programs. AMAZING WOMEN. My daughter never wanted to leave. The only part of the cruise that my wife and I were really disappointed was the quality and variety of the food, especially in the Windjammer buffet. Felt more like the Unjammer at times. Food was very mediocre, and the choices were limited. Dining room was ok but the menu needs more choices. I would recommend themed night, like Italian or Mexican, those are always fun Overall, the cruise was average. What you would expect nothing more. Nothing to blow your mind. This was a good cruise for a family vacation, or couple of college kids with little cash who just want a fun week together. Read Less
Sail Date: March 2018
This was our third cruise with RC, our first on Navigator of the Seas, our first time leaving from Port of Miami. We picked this cruise to spend time with friends attending Pool School on board. We live near Tampa and we decided to ... Read More
This was our third cruise with RC, our first on Navigator of the Seas, our first time leaving from Port of Miami. We picked this cruise to spend time with friends attending Pool School on board. We live near Tampa and we decided to drive to Miami port that Morning. If you are driving in, consider driving down a day before and stay at hotel near the port to avoid concerns about traffic/flight tires/car issues etc. If you are flying in, fly in a couple of days earlier and enjoy Florida. Avoid meltdowns from airplane delays by giving yourself a cushion. Also, when you return, make sure you give yourself time to make your flight. Traffic is bad in Miami. Use Self Assist (you carry own bags) and leave at 7:45AM to beat the crowds. We did and were very happy with the experience. Our Drive to Miami port was without incident. We found departing terminal G, got our bags to the porter, and parked at the parking garage. The garage parking costs $20 a day, and they take cash or credit card payment when you leave. I like the convenience of being able to walk to the car when returning from the cruise. Getting our seapasses only took a few minutes. Tip:If your set sail docs indicate "Suite" make sure you get into the Suite line. We had a junior suite and an inside cabin. Junior Suite was sweet, if you can afford to splurge it is worth it. We got on the ship around noon and the ship was gorgeous. There were 16 of us in the group we travelled with, so we never had a dull moment at dinners. We ate at three upcharge restaurants : Sabor (Mexican), Giovanni (Italian), Chops Grille (Steak). The other two nights we ate at the Sapphire Dining Room. Chops was my favorite. Great Ribeye, excellent Mushroom soup. I splurged for the lobster. It was tasty. Our wait staff were from Turkey and they were awesome. Big compliments. Teşekkür ederim!! Everyone on my party liked Sabor, I am not big Mexican food fan, so I defer to my family and friends who were with me on the cruise. Great service. Giovanni's kitchen service was slow and the entree's were brought before the pasta, which was somewhat irritating, and we requested the entrees be sent back and the pasta be served prior to entrees. It would behoove them to consider serving the pasta family style to speed up service. On a good note, the filet was excellent and the staff was very kind. It would behoove the manager to come to the table and check on things. Our Waiter Mr. Singh was King in the Sapphire Main dining room. He made a point to learn our names and the service a superlative. He and his assistant were superlative in service. धन्यवाद (Thank you./Dhantavaad). I hope we meet again, I was honored to meet Mr. Singh. Foodwise at Main Dining, the quality appears to be reflecting the push to get people to eat at the upcharge restaurants. The "Jumbo Tiger Prawns" were anything but jumbo and the shrimp cocktail had small shrimp. All my entrees were delicious, The Lamb Chops were great. When anyone at our table requested something else the food appeared with friendly service. As an aside I wish they brought back Lobster night. My friend from work went on the Carnival Magic and enjoyed lobster. That being said, the cook staff have a daunting challenge daily of preparing so many delicious meals and I applaud them for doing so successfully night after night. Köszönöm!! Breakfast was available in the dining room and windjammer. Both were good. The hash browns in dining room and the diced potatoes in Windjammer need some work. Eggs Benedict were good but I wish the eggs were more Poached and less soft boiled. The mushroom omelet is good. Service was very good. We ate at Johnny Rockets for lunch Monday. It was good but the upcharge is now $10 and used to be $5, and does not include shakes. Also, the drink packages do not apply there. Just a caveat. Service there was great!!! Дякую!!! There are three drink packages (Soda, Soda/Coffee/Smoothies/Water Bottles, Alcohol plus Soda/Coffee/Smoothies). If you order ONLINE before you arrive the price is cheaper. Whether to choose a package and which one is based on your personal preference. Café promenade on deck five had pizza and tasty snacks. Pizza was poor the first couple of days but last day was much improved. You can get Ben & Jerry's ice cream or shake for a small charge. I purchased WIFI to be able to text others in our party. I was not terribly impressed as I stlll was unable to text from time to time. This may have been user error, your results may vary. Our Steward was attentive and very courteous. धन्यवाद (Thank you./Dhantavaad). We ate late so we did not attend the shows. Our three kids did not participate in the youth programs this time. We had two ports of call, in Costa Maya and Cozumel (Mexico). Both were tourist spots with plenty of shopping and food/drink. Both places accept USD and charge US style prices, . Margaritaville in Cozumel made the Guacamole to order at your table, my compliments. At Costa Maya, some in our party swam with Dolphins. Photo packages were pricey. In Cozumel we met Moses, who took us to El Cid Hotel next to port and 10 of the 16 went on a snorkeling trip while the rest of us stayed at the hotel beach. We were on cruise during spring break, so the hotel pool was full of fun and bubbles and they had a DJ playing enthusiastic music. My compliments to the boat service as they took care of our people and got them back early so we could all return to the ship on time. Overall a great trip. My only caveat would be that due to our cruise being during spring break, the pools and jacuzzis were full on sea days. For our family we had a great time and I met some very nice students from Alabama, Georgia, North Carolina, and Florida. The ship was very clean and the staff attentive and courteous. I compliment the crew for its hard work. I will return to cruise. Read Less
Sail Date: March 2018
the room was nice, the islands were beautiful the staff was pleasant, but the food on the buffet was one step above prison food. The steak house was good, The Italian restaurant was a hit or miss one day good the next horrible. The buffet ... Read More
the room was nice, the islands were beautiful the staff was pleasant, but the food on the buffet was one step above prison food. The steak house was good, The Italian restaurant was a hit or miss one day good the next horrible. The buffet was always in need of cleaning, and the staff ignored it. So food was always on the counters and floors, not very appealing. and we were nickeled and dimed everywhere we turned. We had a son hop and I word a hot pink poodle skirt with a matching shirt scarf socks and saddle shoes, we had a photo taken and without telling us the photographer took one in black and white. Then could not understand why we were upset with it. Other than that the cruise was with a singing group so there was always something to do , with 4 private concerts for those who booked with them. Not enough chairs near the pool, but plenty of pool room. The promenade was awesome with a circus parade the last day. All in all the cruise was a success because of the singing group we booked with. We have already booked the next cruise with them. It is not with Royal. Read Less
2 Helpful Votes
Sail Date: February 2018
It's my first time boarding Navigator of the Seas with my parents and siblings. I would say our overall experience was incredible. I am usually not a fan of spending my vacation on the sea but this one had been an awesome experience. ... Read More
It's my first time boarding Navigator of the Seas with my parents and siblings. I would say our overall experience was incredible. I am usually not a fan of spending my vacation on the sea but this one had been an awesome experience. I will rate my experience in detail: Ship: 4.5/5 The ship is so big and there were so many places in the ship where you can find yourself entertained or relax and have a quiet time. It's well equipped and all decks were maintained clean. As far as the decorations, I am beyond impressed (you will really feel you are in a cruise ship, which was great). Cabin: 5/5 I don't really mind having a studio sized stateroom as long as it is well maintained and clean. I mean sheets, linens, and bath towels were changed in a timely manner. Our stateroom attendant Basille (or Basil) - our stateroom was Deck 8, room 8653 - was excellent and very attentive. He was very thorough with his job and made sure that everything was perfect. As for our bathroom, there were so many spaces where I can put my toiletries and personal items. Closet was big enough to keep our clothing (there were 3 of us in the room) tidy. Lighting were excellent, just what I needed in a room. Room temperature was perfect. TV was okay (I have watched shows that I liked, but most of the time I am not really in my room so that's okay) Dining: 4.5/5 VERY EXCELLENT!!! > Windjammer: OMG, lots of food choices although I felt that breakfast was kind of repeated every day. Food was still delicious and hot (for hot foods). I just hope there were more options for fruit juices. Rate: 4/5 > Café Promenade: Best place for snacking 24 hours (well the only place that is open for 24 hours). Their pizza were delicious and freshly made. Service was very fast and they usually let you know how long it will take for the food to be ready. Again, I just wished there were more options for fruit juices. Rate: 4.5/5 > Sapphire Dining: THE BEST PLACE/SERVICE WE'VE EVER GOT. Our waiter Jackson and waiter's assistant Luciana were the best. They provided us excellent food service and great enthusiasm. They have great personality, were very cheerful, and were pretty much COOL! The manager along with Jackson and Luciana welcomed us with a huge smile on their faces. They also made sure that our experience was excellent with great satisfaction. Food was definitely delicious. WE REALLY ENJOYED OUR TIME HERE! Also, we got extra food since the manager prepared specialty food plus extra desserts on our second night at this dining room. THANK YOU SOO MUCH! You are 5/5 or 10/10 :) Entertainment/Activities: 5/5 There were so many activities to choose from (i.e. games, shows, fitness exercises, sports tournament, rock climbing, etc). Some of the things I wanted to do were scheduled at the same time so I had to choose which ones I would enjoy the most. However, those activities you were not able to do on the other day, they were offered in different days as well so you have the option to do them. Live music, dancing, parades, movies, shows were excellent (can't complain about it). Overall great experience. Service: I have mentioned earlier that we received excellent service so that's a 5/5 Ports and Shore excursions: I LOVE THEM ALL! Rating 5/5 in Costa Maya (Chacchoben and beach tour) with Israel (sales - excellent and he accommodated us well, customer service was excellent, and very friendly), Joel (our tour guide - very informative and I learned so much from him; he's great), and Guillermo (tour driver - very good, made sure our trip was smooth and on timely manner). Rating 4/5 in Cozumel for Snorkelling (I think I'm not a fun of snorkelling for long periods of time especially the waves were strong, but experience was still good). I would recommend Navigator of the Seas for family, friends, or couples cruise experience. It's worth it! Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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