Sail Date: August 2015
Ship looks great inside with the refurbish. they spent millions of dollars to upgrade this. However the food in the buffet was a 7.99 type of buffet. i have been on many Cruises including royal , i cruise 2-3 times a year. I noticed less ... Read More
Ship looks great inside with the refurbish. they spent millions of dollars to upgrade this. However the food in the buffet was a 7.99 type of buffet. i have been on many Cruises including royal , i cruise 2-3 times a year. I noticed less variety as well as lower quality. (cheap Chinese buffet desserts, no cake pies ect) the main dinning room was ok some nights however overall i found the food lacking. forget a late night option on this ship , the cafe promenade was terrible with the same tiny sandwich with no meat in them everyday and night. all these millions spent and you cant get a hot tasty hot sandwich??? entertainment was good, the cruise director was very boring though. he would be doing paperwork or be on celebrity with a much older crowd. overall i think royal is cutting costs on food so sadly i think this is a deal breaker for me. Adam Goldstien needs to read the reviews and correct this as he is trying for record profits im sure. staff is friendly but clearly overworked and spread thin. Read Less
Sail Date: July 2015
Galveston wouldn't be my first choice of ports, but it was uneventful (that's a good thing). I was hesitant to believe how good the food was before I took my first cruise. After my first cruise (Carnival Conquest), I was ... Read More
Galveston wouldn't be my first choice of ports, but it was uneventful (that's a good thing). I was hesitant to believe how good the food was before I took my first cruise. After my first cruise (Carnival Conquest), I was hooked. The food was off the chart good. skip to this cruise... My first Royal Caribbean Cruise (thinking it was a slightly higher end) and my fears were realized. While service was good all over the ship, the food was barely edible. It was beyond bad. Poor quality food with uninspired preparation. Canned clam chowder, steaks taste like they came from a box of frozen steaks bought at Walmart or Sams. Even the crew said they go off the boat to find good food. There was literally nothing on the boat that was exceptional that was intended to be consumed. To be fair, the lobster and escargot were pretty good. Literally nothing else was any better than high school cafeteria fare. Even the cocktails weren't very good. The boat was fun. The service was good and even great in places with the exception of cocktail service to the casino tables (a drink every 90 minutes was the norm unless you got up to get one for yourself). They had one waiter there and he could most often be found talking to pretty girls instead of his job. Melvin and Rohan (dining room staff) couldn't have been better. Not their fault they are serving slop. Bands and music were pretty good. The Reggae band at the pool was awesome. The country band in Bolero's was pretty good (but only played one night that I heard). The guitar guy in Two Poets was good. Problem was, not enough music or for long enough. There were times when you couldn't find a band anywhere. Shows were disappointing. I didn't like the constant marketing. I didn't expect high pressure sales tactics on my vacation. I bought a few things, would have bought much more without the in your face tactics. Mini fridge in my stateroom was broken and maintenance never came to fix it despite daily requests. I guess they were too busy ripping up and grinding away balcony flooring with power tools just outside my stateroom most of the cruise. I wasn't and am not bitter, I just found Royal Caribbean (or at least this ship) severely lacking in comparison to other choices out there. Read Less
Sail Date: July 2015
Overall, our vacation was fun because we were together as a family, but there is definitely room for improvement on this ship (we sailed on the Navigator of the Seas out of Galveston). I want to be objective and not only focus on the ... Read More
Overall, our vacation was fun because we were together as a family, but there is definitely room for improvement on this ship (we sailed on the Navigator of the Seas out of Galveston). I want to be objective and not only focus on the negative so here are some positives to start with: Pros - our room steward was exceptional. Erick took very good care of us, was very willing to help, and always took time to talk/joke with us when we met up with him. The kids enjoyed the "towel art" that he left each evening when we got back from dinner. Speaking of dinner, they did a pretty nice job given that they had to feed over 3000 people each night. Anything that we asked for on the menu was delivered with a smile and we immensely enjoyed our evening family dinners. We also had a lot of fun on our shore excursions and looked forward to the evening shows which were very entertaining. Cons - As I write this our cruise has been over for nearly a week. We bought some pictures and we were promised a link would be waiting for us via email when we got home so we could immediately download all of our pictures. No link was waiting for us and when we contacted the company contracted by RC to take care of pictures we were told there was no record of our order. The company is telling us they "need more time to contact the ship". The frustrating part is RC certainly didn't waste any time charging our credit card for the pictures and I now have the added "pleasure" of trying to fix this. Our next con was somewhat of a bait and switch by RC (in my opinion). When we booked our cruise (we booked directly with RC), the sales person promised us adjoining rooms and stated they both would have virtual balconies. Fortunately, we did get the adjoining rooms (since we were traveling with our kids), but they did not have the virtual balconies we were promised. I contacted the ship's guest services desk and did not receive any help at all. In fact, they were fairly dismissive and made us feel like we were bothering them with a petty request (this was a feature we were really looking forward to based on our conversation with the sales rep). Guest services continued to disappoint as we asked for assistance with our stateroom (it was incredibly warm the entire cruise and we asked for help). We were told twice they would have maintenance take care of it, but nothing was ever done. Not much fun waking up uncovered at 4am in a sweat because you can't get comfortable. We received no feedback at all on these requests and I have to wonder if they ever actually contacted maintenance. Finally, I totally understand cruise companies are in the business to make money. I get that. However, please don't try to nickel and dime me every time I walk through the ship with sales pitches for specialty restaurants, shops, and extras. It was like an army of telemarketers were let loose on the ship (I'm only half-joking here). We have cruised other cruise lines before and had great experiences. Maybe we just got a bad luck of the draw with RC on this cruise, but I doubt I will give RC another chance given the associated expense and the dismissive attitudes we experienced. In the future I will likely spend my money on another cruise line. Read Less
Sail Date: July 2015
Our stateroom attendant was Awesome!!! The dining room food was HORRIBLE. The food in the buffet was good but always cold..... We purchased a photo package and got home and our pictures are not on the disk!!! I have called RCI and NO ... Read More
Our stateroom attendant was Awesome!!! The dining room food was HORRIBLE. The food in the buffet was good but always cold..... We purchased a photo package and got home and our pictures are not on the disk!!! I have called RCI and NO HELP but to call another company... Nothing like celebrating our 25th Wedding Anniversary and even the professional photographer didn't have the camera settings right...... Very disappointing for the money we spent. Excursion in Belize got changed and Guest Relations stated it changed to something else and gave us a printout of what we were supposed to do - got tendered to the Port and the RCI representative said NO that is not the excursion we were supposed to do - went back and forth with the RCI representative and we JUST CANCELLED!!!! Got a refund from Guest Relations - Left and Right hand didn't know what was going on.... We had two families with us and we were all very disappointed because everyone always spoke highly of RCI - NOT worth the money we spent on the cruise. The entertainment was good. Embarkation - Took over 3 hours in lines to get on the ship and took over 3 hours to off the ship on the return. They need to work on getting people off the ship and out before the next round of people are trying to get on. Total Chaos!!!! Read Less
Sail Date: June 2015
2 ships. 2 cruises taken a year apart (Carnival June 2014 & RCI 2015). Same port (Galveston). Same destinations (Cozumel, Grand Cayman, Jamaica). Both family vacations with children ranging from elementary age to college age. ... Read More
2 ships. 2 cruises taken a year apart (Carnival June 2014 & RCI 2015). Same port (Galveston). Same destinations (Cozumel, Grand Cayman, Jamaica). Both family vacations with children ranging from elementary age to college age. Cabins: Navigator of the Seas had slightly more spacious cabins (balcony). Nothing huge, but noticeable. Main Dining Sitting: Carnival Magic had a more lively atmosphere. Food tasted about the same. Wait staff worked equally hard and was attentive on both but I'd lean towards the Magic. Beverages: Equal variety. Alcohol drink packages seemed easier with Navigator of the Seas. Bar Staff Friendliness: The main reason for this review! With only a few exceptions Navigator of the Seas bar staff is rude and at times completely inappropriate (comments to guests when ordering virgin drinks), frowns when ordering bottled water, ignoring simple questions of what's in the "drink of the day", serving completely wrong drinks, an overall feeling of "they hate their job", etc. These actions weren't specific to just one bar but was at every bar we tried except two (2 Poets Pub with outstanding staff & the Snack Bar). General Staff Friendliness: Equal. No noticeable difference. Both will generally greet you. Tendering to Grand Cayman: Magic without a doubt. Navigator of the Seas debarks passengers who have purchased ship excursions first leaving those who want to explore on the own waiting 3-4 hours on the ship. Yes, 1/2 the time in port is waiting to disembark. Disembarking to Cozumel & Jamaica: Equal. Daytime Ship Atmosphere: Magic by far has a more lively daytime atmosphere. Even with the Navigator of the Seas' Flow Rider and Rock Wall the Magic was still better. Nighttime Ship Atmosphere: Magic again. Navigator of the Seas doesn't have any. They show a movie at 730 (but if you have the 8:00 dinner time..), they have the "midnight buffet" at 1030.. the nets on the 2 pools go on earlier than I thought it would.. Yes both have a dancing club and we had fun at both but the Navigator of the Seas seriously lacks nighttime activities. Nighttime Shows: I'd go with Navigator of the Seas. Magic seemed to fall short. Outside Ship Cleanliness: Magic. Navigator of the Seas seemed... old and worn out. Final Disembarking: Navigator of the Seas if you choose the "I'll take my own luggage" option. So overall: Carnival Magic easily has a more entertaining cruise if you want to have a good time. If you don't, Navigator of the Seas may be a better choice. Read Less
Sail Date: November 2014
my husband and two children (ages 6 &9) sailed on a 7 night cruise out of Galveston November 2-9, 2014. we have cruised 4 times previously with Disney, but it was our first time with RCI. we had 3 other families with children traveling ... Read More
my husband and two children (ages 6 &9) sailed on a 7 night cruise out of Galveston November 2-9, 2014. we have cruised 4 times previously with Disney, but it was our first time with RCI. we had 3 other families with children traveling with us for our kids' school fall break, all of whom had cruised several times before with other cruise lines. i read cruise critic quite often, and we picked this cruise because we heard about the ships' refurbishment, and we would be able to cruise out of galveston and avoid air travel. Our family takes one big vacation every year, and we try to make the most of our limited time off. therefore, we generally have pretty high expectations of the experience, and RCI did not live up to our hopes. so here goes... the pros: -embarkation was very easy and quick -many of the common areas were very beautiful/nicely decorated -the flow rider, rock wall, and ice skating were a lot of fun -food and service at Johnny Rockets was great the cons: -the stabilizers on the boat were not functional for our 2nd day at sea. several members of our party experienced severe motion sickness, which essentially meant they lost a day of the trip because they were sick in the cabin. they were repaired while in port on day 3, but no sort of compensation was offered. -the room: housekeeping was fair. most of the time, they did not vacuum our room unless i specifically asked. we stayed in a balcony room that had been "refurbished" but storage space/cabinets/shelves had not been redone, appeared dated, but most of all, we had very little storage. i had to keep my clothes stored in my suitcase all week. drawers were difficult to open and close. here were no toiletries in the room (shampoo, conditioner, lotion, etc). i thought this was a pretty basic expectation to have on a ship or hotel. also, there was a strange smell in the hallway outside our room (kind of like poop) all week long. -dining- food was mediocre at best in the main dining room for dinner. same things over and over again. kind of like "golden corral" quality on meat or a chain restaurant. service OK, seemed a little disinterested at times. there is a dress code - no shorts allowed- and they refused entry to my husband on the 3rd night because he was in shorts- he didn't have any clean pants to change into because we did not realize there was a dress code prior to getting on the ship & his pants smelled of cigar smoke from the night before. (seriously, my husband was in Brooks Brother's shorts and wearing a Rolex, it wasn't like he'd just come in from the beach). we spoke with guest services and they insisted that this rule could not be flexed. they did offer him complementary cleaning service on a few items so we could attend dinner for the remainder of the cruise. - Kids Club- the most troublesome thing about the kids club is that they do not give you any type of pager or phone to contact you in the event of an emergency with your child. on the 6th night, my son sustained a minor injury while at the kids club; they called our room (once, while we were out, and did not leave a message), but made no other attempts to reach us. he ended up being fine, but at the time, it bothered him enough that he was still in tears 2 hours later when we returned to pick him up. seems like an after-thought. had odd hours, closed for a while in the middle of the day at meal times- (ok, i could deal with that). however, some of the staff did not seem at all interested in caring for the kids and not interactive. when we left our kids later than 10 PM (there is a $7/hour fee afterwards, which we were willing to pay) but we got attitude, and a staff member actually lied to a member of our party about how much we would be charged (saying it would be $1/minute) to dissuade them from leaving their children there after 10PM. - other random nit-picky stuff: gym was small, jogging track essentially unusable because it wound through other areas and activities on deck 11. there was no self-service laundry on the ship. soda selection very basic i will end by mentioning that overall, we had a great time on this trip, but mostly because we traveled and spent time with friends and family; our enjoyment of this trip had little to do with anything exceptional related to Royal Caribbean's service. the other families that cruised with us agreed that the cruise line itself was lacking in several key areas (cabins, dining, kids activities), even compared to their experiences with Carnival. for us, i can deal with lack of storage, dated cabinets, mediocre food, excessive motion; however, not being able to be contacted about your child in an emergency is a deal-breaker. RCI may be more suitable for cruisers without children. we will not cruise with Royal Caribbean in the future, and i recommend other parents take this into strong consideration when planning a vacation with their family. Read Less
Sail Date: June 2014
This was our second time sailing out of a Galveston. I must say, our first experience was much better then this one. As stated by others -the terminal is very crowded and the process is not run well. Additionally, we had a very slow agent ... Read More
This was our second time sailing out of a Galveston. I must say, our first experience was much better then this one. As stated by others -the terminal is very crowded and the process is not run well. Additionally, we had a very slow agent who questioned my passport picture and ask me to show two additional forms of id. Then, she didn't activate my card properly or explain that I needed to go to guest services for my beverage sticker in order to use it. So, even though this wasn't RCL's fault, it said the wrong tone for the week to come. First the pros ....We found the ship to be beautiful. We have taken a cruise every year for the last seven years and this ship was up there with one of the best looking. We found our room to be roomy enough for the 3 of us. My 2 kids are 15 and 12 and we had plenty of room for us. Plus the balcony was roomy enough and nice. We thought they could have provided a bit more space for hangingitems however there is plenty of drawer space and small shelves which are great for toiletries. The kids clubs were great for the kids with the exception of a "prom" theme on the last night. Both my 12 and 15 year old didn't like the idea of finding a date to go to prom. I think they missed the mark on that one. As for the cons.... It was so rare that the staff acknowledged us by name. Apparently this is just not important to the staff. Most of the time the staff wouldn't even say "hi". They would just look away from you. We found this very unprofessional. We also thought the food was pretty blah. The same food is served in the dining room as the buffet in a lot of cases. We didn't try the specialty restaurants with the exception of Johnny rockets which costs 5.95 a person. Which wasn't horrible but it is an additional $4 or so for a shake. That seemed a bit much. We were also told "you can't" a lot which rubbed us the wrong way. For example in the morning dining room I would sometimes go down grab a table and get a coffee why I waited for the kids to get dressed. There is no holding of tables even though others are coming. You must wait to be seated until all are there. There was no signing the kids up online for the age group 10-12 which impacted the other group we were with. These are just two but there are more of other little "you can't" rules that rubbed us wrong. Next,we took two excursions through the cruise ship that I was very disappointed in. They both transported us in very old school buses with no air conditioning and very poor suspension for the extremely rough roads. This made for a really bad experience for us and thought the cruise ship should have looked at better transportation options for us as we were in port with the carnival magic who transferred their guests by chartered buses with plush seats and air conditioning to the exact same locations. Lastly, as many warned us, the debarkation process is absolutely horrible! We waited in the hot terminal to get thru customs for close to 3 hours. It is very hot and there is absolutely no concern by any of the workers for the high frustration levels of all the crammed together cruisers. It is a bad way to end what should be a fantastic vacation Overall we won't be going on another royal carribean cruise for quite some time or ever given the competition. Additionally, even though Galveston is way closer for us, we will not be taking another cruise out of there until something changes with their port. Read Less
1 Helpful Vote
Sail Date: June 2014
We have cruised several times with several different cruise ship lines over the past 15 years. We actually cruised on the Royal Navigator of the Seas in 2006 so this was our second time aboard this very ship. I want everyone to know before ... Read More
We have cruised several times with several different cruise ship lines over the past 15 years. We actually cruised on the Royal Navigator of the Seas in 2006 so this was our second time aboard this very ship. I want everyone to know before you book your trip that we have NEVER been told NO so many times aboard ship! It was such a different experience from all of our other trips that we won't likely cruise any more. The new trend is to have everyone purchase drink cards, not just the usual 'soda pop cards' but non-alcoholic cards and alcohol cards as well. What this means is that the line already has everyone's money so they don't have very many attendants walking about asking you if you would like a drink brought to you. You now get to go stand in line and wait 20 minutes to get a drink from the bar. AND, if you purchased one of their drink cards you are told that you can only get ONE drink and that you must wait a minimum of 10 minutes to get back in line to purchase another. We don't drink alcohol so this rule wasn't just for hard drinkers. I couldn't get two bottles of water to drink after working out in the gym. What a joke. I actually was not asked if I wanted a drink of anything for two solid days. That is not what the shipboard service is suppose to be like. We also found the service in the formal dining to be changed as well...keep in mind we were on this very ship several years prior and we know what the standard service experience should be. We were sat down and given menus and expected to get our dinner orders submitted ASAP. We asked to start with drinks (non-alcololic for us) and the waiter actually became irritated. We ended up drinking water and hurrying thru our dinner. Second night he attempted to do the same and we told him no. We insisted that he go find a bar attendant for us so we could order drinks prior to placing our food orders. Our waiter did weird things like giving menus to two men at our table and not giving menus to the ladies for several minutes. Things like that shouldn't happen with upscale dining. Also, the waiter wouldn't bring me a cappuccino coffee with my dessert stating that my drink card did not provide for after dinner coffee. I ended up standing for 30 minutes in the service desk line the next day to get that resolved. So stupid that the employees of the ship don't know their own rules. Every bar tender had a different excuse as to why I couldn't receive a free drink with my drink card as well as the amount of time I had to wait to order a second one. The only high light was the room steward who took great care of us during our trip and one particular waiter that came to us each evening in the dining room (starting on day 3 ! but that wasn't his fault). Those two men were the only people who made our ship board experience special...everyone else acted like the passengers were just in their way. Also note that if you purchase the drink card that they charge you for each day you are aboard the ship; however, they will not serve you any drinks on the last day as they state that the cards no longer work on the day that you disembark even though you paid for that day! I don't know yet if all ship lines are moving to this type of service; but my guess is that they are...just like anytime dining is now the standard fare option on most ships too now. New cruisers will not realize that they are receiving substandard service but past cruisers know what the service standards were and will definitely be unhappy with what is being given now. I would rather stay in a hotel and eat in a regular restaurant and get up and go order my own drink from a bar without paying many thousands of dollars that we pay for cruising. I use to think the extra costs were worth it because of the special service that you received onboard. Not any more... The room was tight as far as size but well appointed and beds were very comfortable. We had a third person in our room (our daughter) and her bed was hanging directly over the main bed in the room. We didn't like that layout but were unaware of how the extra bed was set up. Last ship we were on the extra bed was a fold out from the sofa which was much better FYI   Read Less
Sail Date: May 2013
After check-in, there is nothing to drink until you get to the deck 11. There is no more ice sculpture showing. Cabin - Cabin in deck 9 mid-ship is very noise. There are machines installed on deck 10 right above the room for swiming ... Read More
After check-in, there is nothing to drink until you get to the deck 11. There is no more ice sculpture showing. Cabin - Cabin in deck 9 mid-ship is very noise. There are machines installed on deck 10 right above the room for swiming pools on deck 11.. Custormer relation department did n't do anything to correct the situation. We need to switched room within family. They did use ear-plugs for the rest 6 nights. Food - About the same quality of cafeteria. Dirty and sticky tables on deck 11 area. I saw people use napkins to cover the table before they eat. Fish dishes are always over-cooked, beef dishes are tough and over-cooked. Lamb dishes are excellent. No loster or steak served if you don't pay extra. Entertaiments are good - Singing, dancing and Ice dancing too. Customer relation department - not treating customer as customer, unprofessional and very rude. I think RCCL is cutting down, there is no pen , pencil or paper in the room. No more chocolate in bed at night, no more food during the captain's welcome back party. Read Less
Sail Date: November 2012
This is a review of the Navigator of the Seas, sailing date Nov 17, 2012. Our group was my wife, myself, our children (ages 20, 12, and 12) and my wife's (mid 70s) parents. As a general statement I believe the crew on any given ... Read More
This is a review of the Navigator of the Seas, sailing date Nov 17, 2012. Our group was my wife, myself, our children (ages 20, 12, and 12) and my wife's (mid 70s) parents. As a general statement I believe the crew on any given ship will make or break the entertainment value of the vacation. The crew on the Navigator just didn't seem to care and weren't trying to hide it. We are a pretty laid back, self-entertaining group and don't expect to be waited on hand and foot, so we can and did have a good time despite the crew. That said I could not in good conscience recommend this ship/itinerary to someone. I don't like reviews where someone just says a cruise or hotel room is bad or good. I need to know *why* you thought so. If I know the why then I can better determine if that would be good/bad for me. So I want to provide a review where I detail what was good/bad along with some of the 'why.' Boarding: We flew in the day before and spent the night at the Embassy SUites. At 12:30pm We walked the two blocks to the whale lot where there were porters loading luggage onto carts. There was a bit of confusion because some folks who were Carnival passengers were trying to give them luggage. Our bags were already tagged so it was a quick drop and go situation. The porters tagged you bags if you didn't already have them. Note that the Riverwalk access to the cruise ship walkway (it's still marked like that) is closed. The doors have a heavy chain and padlock on them. It's easy enough to walk in the street, about 1 block from the whale lot to the terminal. There was a police officer (where the port road turns onto Julia street) managing the vehicle and pedestrian traffic. At this point organization took a vacation. We didn't know it at the time but a lot of the embarkation problems were related to the fact that the Navigator had just come trans-atlantic. I was later told that because the ship was previously trans-atlantic and "new" to the port all the various authorities were being more detailed in checking things out. This applied not only to disembarking passengers, but also checking out the crew. (Imagine Coast Guard, and Immigration and CUstoms officers diligently following the rules.) I'm not saying anything is wrong with this, just making note that it cause a lot of confusion and delays. I hope this experience was not indicative of a normal boarding in NOLA, because it was hands down the worst I've experienced out of 7 cruises. I'll give an example: One RCL employee was telling embarking passengers to go back the other way because there were still 500 passengers from the previous cruise still disembarking. We ignored him along with a few others and asked a bit further down and another RCL employeed told us to continue ahead as they've been boarding passengers for the last hour. We then were able start the boarding process. Entertainment: Nightly shows: The dancing shows were fine. (Nothing spectacular or particulary impressive.) There were two different comedians which were both very good. There was a Platters group that was fantastic. Daily entertainment: Our group agreed that overall this was weak. This was compounded by the fact that the first two days were sea days. There was just very little going on those two days. This was especially disappointing to me since I enjoy having a drink on the pool deck and watching contests or listening to music. Two days at sea and the highlight of the pool deck was the ice cream machine. The bingo was run well The trivia and sudoku contests in the schooner bar were okay The movie selection in the theatre was geared towards a 20-40 crowd. I would liked to have enjoyed more movies there but the seats were were so incredibly uncomfortable I couldn't make myself go back. My father in law went once also and said it was like sitting on a board. Dining: MDR: The food was good, the service decent. Nothing spectacular. The service of course varies from table to table. For some odd reason they served the Thanksgiving meal on Wednesday night. Windjammer: Only once did I find the Windjammer crowded. It was a sea day right at noon. Any other time we have no trouble getting a table or having to wait in line for food. The food itself was fine and well kept up. The only issue I had with Windjammer was it closed at 9:30 pm every night. Which would not have been a problem except there were no late night buffets, so you were left with room service or the Cafe Promenade (See below.) Cafe Promenade: This place was just downright awful. I've seen it well done on the Freedom of the Seas, so I know it can be done. I was served the worst Starbucks latte I've ever had. I threw half of it away. The worst part though was the service. I'll give an example: There is a sign with the available kinds of pizza. (Only once was I ever there and they actually had all 3 kinds listed on the sign.) I asked the woman at the counter what kind of pizza they had since I could see there was only 1 pan under the heat lamp. She gave me a dirty look and gestured at the sign. So I play along and ask for pepperoni which was listed on the sign. She turned around and looked at the pan, turned back around and told me they only have cheese pizza. Which wouldn't be so bad except that cheese pizza wasn't one of the kinds listed on the sign. Bar Service: I've been on some ships where I felt like I was constantly getting mobbed by bar service folks. That was definitely not an issue on the Navigator. Soda Package: In my opinion, the soda package on the Navigator is a complete waste of money. They have apparently changed how this whole situation is handled because if you have the soda package you either get fountain soda or soda poured from a 2 liter bottle. The problem with the 2 liter bottles is every time I got it, it was flat. I'm convinced others figured this out as well which further aggravated the problem. What then happened is people would not get soda at the places that had the 2 liters which caused long lines at the other places. Most often those places were the bars, which then angered the bartenders and others waiting for alcoholic drinks. I honestly believe you could solve the issue by not having the bottles at all or marking them with a timestamp. Note that if you didn't have a soda package they would whip out a cold can of soda and provide glass. (I'm tempted to write letter to the Coca-Cola company about the issue.) I'm not sure I will ever buy the soda package on RCL again because of this. Wifi: This ship does not yet have wifi throughout the ship. I was able to get a very weak signal in our room on deck 9 forward but never enough to actually get a internet connection. I never had any trouble getting a connection on the pool deck, windjammer, royal promenade, or of course in the internet cafe. Teen club: My twins went to the 12-14 club and activities. My daughter didn't enjoy it and gave it up after the second day. My son kept going throughout the entire cruise. Most of the activities did seem more boy oriented. The only issue I had was once when I went to check on him in the teen club room. I stepped inside the room and the RCL woman freaked out and ran over at me. She kept telling me that I couldn't come in there. She wouldn't shut up so I started talking over her and said I came to check on my son. She kept saying I can come in there. I asked how to I get a hold of him, and she said I would have to talk to her and she could get him. I then asked how if she was also in the room how could get a hold of her without coming into the room? At that she stopped talking and just stood there with her mouth open like that had never occurred to her. By that time we had the attention of all the kids in the room. I just talked to my son quickly and then left. (I've never had a problem stepping into the room to get the attention of staff on the Carnival kids club.) Excursions: Our excursion in Grand Cayman was cancelled due to high wind. We had left early to catch the tender and shop a bit so we didn't find out it was cancelled until we were standing there waiting for the group to show. I did discover that the excursion desk had left a message on our room phone indicating the cancellation. So I give them props for trying to contact us. Disembarkation: It wasn't as bad as embarkation, but having been through many others this experience was consistent with rest of the voyage. Read Less
Sail Date: July 2011
We went on a Mediterranean cruise July 3rd to 10th 2011. The Navigator of the Seas is a huge ship with a crew from many different countries. I will focus on the negative things on this cruise in this review, to help those who are looking ... Read More
We went on a Mediterranean cruise July 3rd to 10th 2011. The Navigator of the Seas is a huge ship with a crew from many different countries. I will focus on the negative things on this cruise in this review, to help those who are looking for something exclusive and wonderful when searching for a cruise line. First of all, the ships focus on selling merchandise is enormous. They display and push their goods all around the ship, and it felt as if we were in a bazaar. Cheap watches, different souvenirs of various quality, cheap jewels, T-shirts. The list goes on. The service on the ship varied so much, that their self-exclaimed Gold Anchor service, which is supposed to be supreme, seemed ridiculous. Our State Attendant (the man who serviced our rooms and cleaned it) was kind and polite. Most of the waiters were alert and attentive, but it felt forced sometimes. The Portofino restaurant had an exceptional staff. Very service-minded and smiling. We played Bingo, and won, but had to share the prize because someone else had bingo too, and even if they didn't shout Bingo, as we were thoroughly explained we had to in order to get the prize, they got half of the prize. This was not explained in advance, rather to the contrary, they said that there was only one prize:$300, and we felt cheated. We mentioned this in the Guest relations Desk, and they had the Cruise Director call us. He just said this was the way they did it, but we could get some cards and play the next day.The game-shows were identical to the shows on a RCCL cruise we went on in January 2009 in Mexico. The guest relation desk were supposed to have information on the Ports of call, but they knew nothing except from what was written on a piece of paper that we already had received in our State room. We wanted to know if there was a beach near by, but they had no idea. Had never been ashore! One of the Excursion! desk employees was very condescending when we asked him if he knew about a beach, and did not want to talk about anything if it was not on the excursion program. The excursions that they sold. The speaker system was poor and it was difficult to hear what they said. It just made a lot of noise. This was particularly annoying outside by the pool. There was a policy on board that one could not reserve sunbeds. There were big signs everywhere to announce this. People did it anyway - on the days at sea everybody wants to get a bed by the pool and in the sun, but there just aren't enough of them - but the crew did nothing to prevent it. It would be so easy for them to remove the towels put on the beds to reserve them. The brochures stated the dress codes for the elegant dining room. Many guests couldn't be bothered to follow them, and went to dinner in T-shirts and shorts. This made the dinner experience feel "common" and less than stylish, especially on the Formal nights. The head waiter did nothing to stop this from happening, and it reduced the atmosphere. It felt strange to be dressed elegantly among shorts, T-shirts and sneakers. The entertainers seemed sick to their stomach to be there. The musical entertainers we saw were empty-eyed and made no attempt to connect to the guests. Last but not least. Be advised that the Tips expected is a flat out robbery. It is unfair. These are the people they "program" us to tip: State room attendant, Head Waiter, Waiter and assistant wait. We talked to some of the staff, and most of them make much less than the waiters and get no Tip. Our advice is to tip as you feel like during the course of the cruise, and don't feel pressured into tipping according to RCCL's expectations in their brochures: 3-7$ pr person pr day pr employee mentioned before. Remember, non of this money goes to the sweet man bringing you breakfast in you state room, or to the hundreds of other employees doing their best to make you happy. They receive a VERY low salary, but to quote one of them: "It is better than what we could get at home. There, there were no jobs". Read Less
Sail Date: February 2011
This was our 23 or 24 cruise and 3rd cruise on Navigator of the Sea. The ship and the atmosphere has changed a lot in a last few years, they no longer have European crew and you can feel this in the food quality, presentation, cabins, etc. ... Read More
This was our 23 or 24 cruise and 3rd cruise on Navigator of the Sea. The ship and the atmosphere has changed a lot in a last few years, they no longer have European crew and you can feel this in the food quality, presentation, cabins, etc. The food selection in the buffet was so limited that after first day we decided to only eat in a restaurant. They never served lox, hearing, smoked fish for breakfast or lunch in a buffet, no chocolate croissants, all croissants were uneatable anywhere on the ship, and most dishes had hot peppers or curry added - shrimp bisque was disgusting blend that looked and tasted like liquidy cream of wheat, chicken ala king has curry powder and smelled terrible, beef stroganoff has hot halopenio peppers, etc. restaurant section was better but the way dishes were prepared showed Asian not European influence. None of the deserts were good during 5 days on the ship. There were no new movies on TV, and Cinema on the ship was showing Toy Story 3 and some vampire movie. Entertainment was poor, we walked out of the show that we watched last time when we were on this ship, this time the singer's voices were unbearable. Comedian was so-so, there was nothing else and ship director chosen very boring couples for newlywed game. Ice skating show was terrific and a total highlight of the whole entertainment. Crooners or Schooners, one of the bars with piano music, was always packed with people over 70, so we could never find a spot there. There was very nice group called Inspirations in Cosmopolitan Launch, the singer was good and variety of songs was great, but times that they played was terrible - we had an 8:30 dinner time and most production shows were at 7 pm, this group was playing from 7 pm to 8 pm and from 8:30 pm to 10 pm, so it was either have dinner and a show or dance hungry. Cabin was clean but room steward was barging in without knocking 3 or 4 times, every time I passed her by in the hall and say "hi, how are you?", she would say - "oh, it's just another day, I am so busy". There was never a chocolate on the pillow or anything surprising or special as far as cabin goes. Last day on the ship, we put a do not disturb sign on the door, first knock was from a bar steward who came to check if we used anything from the refrigerator, next knock was from liquor store clerk who brought us our liquor purchases, last knock was from room steward asking if we are going for lunch so she can clean the cabin. During the 2 days at sea there were no empty lounges anywhere near the pool, both decks were packed with no empty spaces anywhere. Ship also looks very run down to compare to how it looked 2 years ago. It is too bad that all new ships are super giants with tons of people; I'd love to take another cruise on a normal size ship but new. Navigator and Voyager are getting too old and too used for my taste. Read Less
1 Helpful Vote
Sail Date: December 2009
This was only the second cruise that my family of four had taken and we brought along our close friends, another family of four for their first cruise. I could never speak to the "relaxing" nature of a cruise because let's ... Read More
This was only the second cruise that my family of four had taken and we brought along our close friends, another family of four for their first cruise. I could never speak to the "relaxing" nature of a cruise because let's face it - four kids between the ages of 6-8 doesn't spell relaxation. I will say that the Youth staff was overall very nice and our kids had a great time in the short times they spent in Adventure Ocean. What surprised us all, was how, well, rude the staff was! I had read "Cruise Confidential" before the cruise and the author spoke of how more than anything else the staff was expected to speak English and be gracious to guests. We would ask questions of the staff and they would either look at us, not understanding, or shrug and say they didn't know. The questions were basically - 'do we need our passports in Haiti' or 'do you know how we get to the dining room'. By the end of the cruise on disembarkation day, I commented to my husband that never in all my life would I expect the Miami Transportation Authority to be kinder than the RC staff. One kind Head Waiter did tell us that all of the "trained" staff were removed to be placed on the Oasis. This left us feeling that those who paid $3500 a cabin were much more important than those who spent $2000 a cabin. In all, I enjoyed my time with my family and friends. I appreciated the Cruise Director's staff, but never would I ever again pay money to be treated so poorly on the open seas. Shame on you Navigator. Read Less
Sail Date: June 2009
The trip got off to a great start.  The boarding process was organized and unstressful.  Our rooms (2) were a comfortable size and the only reason things were a little tight is mostly to our over-packing.  We shared a dinner table with ... Read More
The trip got off to a great start.  The boarding process was organized and unstressful.  Our rooms (2) were a comfortable size and the only reason things were a little tight is mostly to our over-packing.  We shared a dinner table with a wonderful family who was travelling with kids about the same ages as mine.  We thoroughly enjoyed their company.  The food and wait-staff were also very accommodating and the food was excellent.  My 14 year-old son is a chow hound and seconds were brought to him when we asked for more.  Giovanni was our cabin steward.  No problems there.  He was available and took very good care of us.  The problems that created the negative position of this review was to behavior of our fellow shipmates.  Most were from Europe and spoke no English.  My family is also of European descent and I had actually looked forward to some communication and mingling with these folks.  Although I had read in other reviews about the rude behavior of some guests, I did not believe it.  The bad part is that the staff did nothing to intervene when problems arose.  Typical examples are:  not controlling their children who were loud, screaming and disruptive, guests pushing through to the front of the  beverage and buffet lines, removing chairs from our table while we were sitting there waiting for others to join us-without asking, cutting to the front of a long line of passengers waiting to get back on the ship in one of the ports.  (One Italian man walked past all of us and placed his camera on the scanning machine right in front of my son and I took it off and told him to go to the back of the line)  On the basketball court, some of the older men would run the younger boys and girls off the court to play soccer.  The Navigator staff did nothing when these and similar incidents occurred even when reported.  It was THE topic of discussion for the US guests and some of the other English-speaking peoples on board this cruise.  Please understand.  These were not isolated happenings.  It was constant for every meal and typical for every encounter with these folks.  Plain and simple, they just behaved badly.  I expected that as an American I would  be in the minority due to the fact that we sailed from Rome.  However, I was not prepared for the lack of manners and the refusal of the staff to maintain some order.  I believe that the employees of these ships rely on tips.  I suppose that if corrected, many of the disorderly people, would not have been as generous. Crete-No problems- Very nice. Palace of Knossos was a little disappointing following Athens and the Acropolis, but interesting anyway. Sicily had anti-American posters up. My daughter lost her digital camera there and the police would not take a lost and found report. (Neither the local or the port police) Expect the port employees in Sicily to be outwardly abrupt and unfriendly if you are English-speaking. Ephesus was our favorite. I would go back there tomorrow. The Turkish people were beautiful and kind. My daughter and I did the Turkish Baths. What fun!!!! In Athens, the tour guide held her cell phone next her her microphone and there was constant feedback through our headsets. She was difficult to understand due to her strong accent. Our guide on Crete was fabulous. She tried to help us find the camera that had been lost previously. Back on the Navigator, the shore excursion desk was closed every time we went to check about the camera or to make new reservations. I was grateful that we had booked a few trips while still at home. Read Less
1 Helpful Vote
Sail Date: June 2019
The ship was very pretty, had most of what we like in elegant decor to delight our senses and keep us dazzled. The food, too, was very good, possibly the best we have experienced in a wealth of cruises we have taken with a variety of ... Read More
The ship was very pretty, had most of what we like in elegant decor to delight our senses and keep us dazzled. The food, too, was very good, possibly the best we have experienced in a wealth of cruises we have taken with a variety of cruise lines. We had an inside cabin off the Royal Promenade, which meant we had a window that looked down at the shoppers. The room, itself, was very nice, with a window seat as well as a little couch, besides the desk chair. It was roomy, with enough nooks for storage for our short 4-day cruise, that I would consider to book such a cabin again. However, the bed was hard - I mean board hard! Our quality of sleep was not good for the 4 nights. We tossed and turned most of the night, only to fall asleep and wake much later in the morning because we had no sense of day or night because of being in an inside. This sleep pattern disrupted our usual cruising routine. Anxious to start using the Workout room, we went straight there the first morning. The weight-powered machines were adequate, but when we attempted to use the bikes, treadmill, etc. they all were password accessible. The place hummed with activity, and I saw no staff member there that would assist us in how to activate any of these equipment. So... we left, and never returned to the workout room for the duration of the cruise. We dined twice in the dining room with our open dining option, and the service was good both times. We actually made a reservation for those dining nights when we first boarded the ship. I asked the staff taking our reservation which night was formal nigh, and he informed me that they do not do formal nights anymore. Having packed my husband’s suit, I was disappointed this wasn’t made clear on their webpage. We cruised with my daughter and her family, and I hoped to get a nice picture of us all decked out in our best attire. Originally the formal night is the second night of shorter cruises, but we chose a different night to go to the dining room, to better fit with our daytime plans. But what I wasn’t told is that RCI or maybe just this ship does a Dress Up anyway you Like evening which is the same as formal night, and all the photographers were on hand... and we missed it as we sat upstairs in the Windjammer enjoying the casualness of the night, unknowing... The focus on hand-washing as people entered the Windjammer was humorous, with staffers playing guitars, singing and prancing around “washy-wash your hands, scrubby, scrub your hands” to popular tunes, and with the exception of one very tuneful fellow, sung painfully off key. The service there was good to excellent, but I found the tables so close together, and the chairs difficult to move on the carpet, that it was a struggle to get up and return to your table, weaving through tables and chairs heavy with other diners. No more pretty glassware is given in the specialty drink. I was told that stopped, even though their website still shows pictures of those lovely glasses. Huge disappointment, hoping to add to my collection. But about the drinks, it costs around $15 per glass. Plan to drop $30+ for two drinks... making those high priced “drink plans” a better choice for some. Bingo was rather a disappointment, too. Less games, higher prices. No fun Bingo Lingo. Rush, rush, rush. And the same for all the Trivia gatherings we experienced. Boring. Regarding the dance and singing talent of the theatre shows, It was an experience we could have better spent watching TV in our cabin room. But, ah, there were no movies to be seen on that TV without paying $12 to rent. This included movies the ship was showing poolside each day. It didn’t seem fair. So, hanging in the room was not an option on this ship. But lounging in the Solarium was a real relaxing. Bring a good book or two, and find a pool bed. Or maybe a hammock on the upper open decks. But if you grab a towel or two, be warned that if you will need to show your sea pass, and then must return them, Showing your sea pass again. Maybe bring your own beach towels might be the better choice? If you are real savvy with technology, then maneuvering the RCI Ap to find out what’s going on day-to-day, hour-to-hour will be all you need on your phone, providing it is no more than a couple years old model. Otherwise, you can still tote around the paper version, as we did. The Ap was difficult to navigate, and caused more frustration than convenience. We stopped at CocoCay, and it is huge. Daughter had booked a beach bed for her family, and when she stepped off the pier entrance, there were no signs to direct her to where they were. They went to the nearest beach, and walked the sand till they found them an hour later. Later it was discovered that there was an exclusive transport cart to take people to the private beach where rage beach beds were. It took us longer to find them, as we dragged our rented water mats along with our beach bag. We stopped to ask where the beach beds were, and staffers there were clueless till one took the measures to investigate, and put us “elderly” people on a cart transport to the exact beach. It was a nice, quiet beach, I mean very nice. The kids spent the day finding all sorts of sea creatures in the shallows and along their walk through the sandbars. But the beach was far removed from the fun children’s activities, so put on your walking shoes when visiting CocoCay. The second port stop was at Nassau. We stayed on the ship, We noticed that the pier was different. They have added more piers changing the look of the cruise port entrance. It had been a few years since we last were docked in Nassau. And lastly, our final bill. We compared the cost to what they changed our credit card, and it did not jive. I have inquired with RCI and have not received a response from them. And, no, we did not a make any additional purchases on our last day. So...? Be mindful that their bookkeeping might have some chinks in their otherwise Royal Caribbean armor. Read Less
Sail Date: April 2019
Go to better, cleaner Caribbean islands (Aruba, Bonaire, Curacao) As a Diamond + traveler and using Jr. Suites, we had access to the Diamond and Concierge Lounges. How they screwed all diamond plus travelers by eliminating the ... Read More
Go to better, cleaner Caribbean islands (Aruba, Bonaire, Curacao) As a Diamond + traveler and using Jr. Suites, we had access to the Diamond and Concierge Lounges. How they screwed all diamond plus travelers by eliminating the concierge lounge and dumping all diamond+ travelers to the diamond lounge, small, no view, overcrowded, dark, etc Next cruise we will shop around with other cruise lines. No sense in being loyal to Royal Caribbean. Loyalty is a one way street with this Company. Food quality continues to diminish every year, they nickel dime you on everything and who can assure us that the mandatory gratuities ends up in the workers hands Anything you buy has a line for additional gratuities. If you purchase a drink or a food item, they each on an 18% gratuity and expect you to add an additional tip. Some elevators just go by you, usually the wait is on the long side Read Less
5 Helpful Votes
Sail Date: April 2019
Took my 83 year old father on a cruise. We flew into Miami, stayed at Cambria Blue Lagoon (very nice) and took a $10 pp shuttle to the port. We opted for The KEY which gave us a lot of nice perks (internet, choice seating, free lunch at ... Read More
Took my 83 year old father on a cruise. We flew into Miami, stayed at Cambria Blue Lagoon (very nice) and took a $10 pp shuttle to the port. We opted for The KEY which gave us a lot of nice perks (internet, choice seating, free lunch at chops grill day 1, etc. Got dad a balcony room (8582), and myself a Promenade Interior (8583) directly across from his. My father loved his cabin ... the fresh air and views. My cabin, however, was awful. Terrible toxic, chemical, mothball-like smell. I asked housekeeping to help twice. Two different staff members agreed it was unbearable, but offered no solution, no other cabin, no sympathy. (See more in my cabin review). The cruise and excursions we're enjoyable for my father. He enjoyed the food, the shows, the waterslides, the staff, and his cabin. I found the shows, the cruise director and the performances to be a bit cheesy and annoying. We loved our two excursions booked through the cruise ... The Dolphin Swim in Nassau and the Dragon Zip Line in Haiti. Incredibly professional and worth every penny The cruise staff was friendly. And the ship overall was clean. Read Less
1 Helpful Vote
Sail Date: November 2018
We were supposed to sail from Southampton to Boston, New York, Port Canaveral and Miami. However, we were called on th Friday afternoon before the Monday cruise and told that due to storms in the Atlantic we would now go to Le Havre, ... Read More
We were supposed to sail from Southampton to Boston, New York, Port Canaveral and Miami. However, we were called on th Friday afternoon before the Monday cruise and told that due to storms in the Atlantic we would now go to Le Havre, Brugges and then Miami. Not quite the same appeal! We were offered a full refund if we cancelled but as booked the flights ourselves and non refundable hotel rooms in Miami we would have had to claim through our travel agent so we had no choice but to go. Having been to France and Belguim on numerous RC cruises, we were really not looking forward to the cruise even with the $200 OBC for the changes and 20% off what we paid for this cruise towards another. I did ask if there were really storms in the Atlantic or whether it was an excuse to have further repairs to the Ship after last weeks accident with the stabiliser making a large hole in the hull. I was told it was fully repaired. When we checked in on the Monday, I was told it was actually repaired this morning after people had disembarked. However, at the lifeboat drill the Captain said due to a gap in the storm we would now go to Gran Canria, Coco Cay, Port Canaveral and Miami so things looked better. 3 rough days at sea, due to storms was not too bad, have had worse in Iceland! Gran Canaria was ok, then it got warmer as we cruised towards Perfect Day Coco Cay (RC's private island). That morning the sea turned choppy and I had a feeling the tenders wouldn't be able to get us ashore. Unfortunately the captain soon came on and told us the same. We promptly turned around and left what looked like a building site (lots of work going on for next year) and went to Freeport Bahamas. Lots of shops but not much else. Worth noting that RC were charging whatever they could for excursions on Coco Cay, even for floating mat which seemed a rip off. I guess they want us to pay for the island for them. At this point it became a case of guess which port we are going to next. Then we went to Port Canaveral which was great. We had originally booked a tour of the space centre but was then told that due to immigration it would not be possible to have a guided tour and instead they would just take us there and we had to get around ourselves. At this point we were so used to changes we didn't care. So, we spent the day at the Space Centre at our leisure before heading to Miami. Cabin was good, central location which helped make the rough seas feel not as bad. We had to ask for bath robes and toiletries. Surprisingly our crown and anchor free gifts were in the cabin - normally I spend 2 days chasing. I was due a free gift for reaching 240 points on my June cruise so asked the diamond concierge about it. Was told I would receive it later in the cruise but did not. There was no sign of him the last few mornings in the lounge and he ignored the note I left for him. Thanks Ken! Emailed when I returned and it was posted out to me but not a good example of how to treat loyal customers. Food was very good. Slow setting up in the Windjammer for lunch and sometimes food was cold as had been left out whilst setting up. Staff very friendly and helpful. Was disappointed they only had the UHTmilk which tasted awful. Shops were the usual overpriced expensive items and the usual $10 tat sales. Lots to do during the day and evening though. Lessons learnt - never assume where you book is where you are going. Book refundable rooms if making your own plans for the start or end of your cruise Pack a mixture of clothes as some people were caught up with the change if destination and climate. Read Less
2 Helpful Votes
Sail Date: August 2018
husband and i got there early after staying in a hotel over night so had to be out by 10am so drove to ab parking great start took cases off and walked 1 minute to ship for our second cruise with rc ,embarking early as 10.40 am very ... Read More
husband and i got there early after staying in a hotel over night so had to be out by 10am so drove to ab parking great start took cases off and walked 1 minute to ship for our second cruise with rc ,embarking early as 10.40 am very smooth early signs ship looks very tired but had a lovely time cabin was 1888 the last cabin on the ship on the 12th floor very roomy balcony cabin everywhere clean lovely sheets very crisp ate in main dining room 10 out of 14 nights had my time dining beautiful food but slow at serving as they have a lot of tables to do but well worth it, ate breakfast some mornings on deck 3 in mdr as its help yourself which is fine, windjammer is lovely help yourselves lovely breakfast just wish they had trays so you could carry a few items at once, but finding a seat is pot luck its all about timing as to what time you go have to work out but views are lovely in there and presentation of food is great , shows are not to bad but not go wow factor, ice show is lovely well worth a look ,bingo some afternoons by pool and in star lounge of an evening ,plenty childrens karioke too much , went to meet and mingle on second day won shopping bag and baseball cap on raffle only about 30 came shame really as over 100 signed up, activities was good played crazy golf couple of times watched flow rider which was very good .casino was good very friendly, met plenty of friends on board mainly in smoking area on deck 11 also deck 4 otherwise you dont really meet the same people twice if you dont smoke ,we used adult pool and adult spar pools never over crowded pool very cool sea water some times a bit green but attendent said it was fine but ok daytime entertainment was hit and miss but theres a lot of everything for everyone read cruise planner that get delivered to your room every night tick off what suits you otherwise you miss things , bars are good quick serving you ,cabin steward yan was lovely cleaning all the time replacing tea and coffee all the time making towel animals every other night, staff are all chatty can not do enough for you nothing is too much trouble for any of them went on a few trips with rc and done our own thing on other stops ,great to sit on balcony with a drink and just look out at sea now for moans our room on deck 12 was lovely overall but during the night the cleaners are scraping sun loungers and chairs up on deck 13 waking us up so i would not go back to deck 12 again but would use rc again Read Less
Sail Date: July 2018
It was a family cruise foe Eleven of us. The Ship was lovely and the staff were real friendly. Myself my partner and 14 year old daughter in cabin,was quite small not a lot of space when they put the sofa bed down. My brother had ... Read More
It was a family cruise foe Eleven of us. The Ship was lovely and the staff were real friendly. Myself my partner and 14 year old daughter in cabin,was quite small not a lot of space when they put the sofa bed down. My brother had an inside cabin with his wife and 2 daughters of 14 and 16, not enough space to swing a cat,really not suitable for a family room as they call it,o.k if your kids are 3 and 4 maybe. Be prepared to pay for your coach or bus transfer into the towns.a family of 4 can expect another 100 euros plus on top. Make sure you have a drinks package because the drinks are an extortionate price. if you have a room on deck ten be prepared for early morning call of people scrapping deck chairs and trolleys above you,also be prepared for the gangs of kids that think its fun to run up and down the corridors shouting and screaming knocking and kicking and ringing bells late at night.oh and on the last night they find it amusing to rip all your luggage labels off your bags,and lust basically run riot.please do not expect security to do anything they are totally inept at dealing with them.They are more interested in stopping anyone getting on the ship carrying any water or wine or spirits.my elderly parents were left traumatised and had their cruise totally ruined by the constant problems with kids. wouldn;t travel withrcc again stick with P.O. a class above. Read Less
2 Helpful Votes
Sail Date: July 2018
Have sailed on Independance twice and its great. This ship is similare size, but older, and it is starting to show. Definite lack of maintenance all round and things like broken tiles in toilets, scuffed and dirty seats and torn carpets ... Read More
Have sailed on Independance twice and its great. This ship is similare size, but older, and it is starting to show. Definite lack of maintenance all round and things like broken tiles in toilets, scuffed and dirty seats and torn carpets etc. Makes you wonder what the rest of the ship is like. Biggest thing was lack of staff (assume lots of staff have been robbed to staff new ships). So difficult to get served by a waiter, so go yourself but then can't get served at the bar for ages due to lack of bar staff. The Star lounge on a couple of occasions had one bar staff and one waiter. Other bars were the same. Food in the Windjammer buffet was very good. Tried the main dinning room once and service was slow. Entertainment was good in the main theatre, but as this was in the school holidays with over 1000 kids there was no real entertainment aimed at them (classical violinist and four opera singers did not go down well with my grand children). Other lounges were ok, but lacking unless you like a three piece band. Quizzes were ok, but staff lacked experience and most could not use a mic, hence sound very fuzzy and distorted. Over all entertainment staff were armatures with no training. Disembarkation was a nightmare with no communication and delays all round. Overall, we are looking at other cruise lines as RCL have lost the plot, and seem to have forgotten what they are in business for and for whome. A very dangerous thing for a business to do. Read Less
5 Helpful Votes
Sail Date: July 2018
Seventh cruise with RCCL and second on Navigator. Crew excellent as usual, but seemed overworked? Dining room was excellent, so saw no need to go to speciality restaurants. Windjammer usual Windjammer, although sweets and meats fewer? ... Read More
Seventh cruise with RCCL and second on Navigator. Crew excellent as usual, but seemed overworked? Dining room was excellent, so saw no need to go to speciality restaurants. Windjammer usual Windjammer, although sweets and meats fewer? Did not try for a sunbed as by 0930 they were covered in blue towels, and stayed that way.Something needs done about hogging the beds. The ship itself really needs refurbishment. Our balcony cabin deck 8 was very clean and kept donut the fabrics and fittings are faced and worn. There seems to be a combination of sell sell sell and more of the same in the Street The dining room etiquette has gone to the dogs, anything goes on any night especially formal evenings. If you wear smart casual or formal chances are that your eating companions will be interested shirt shorts and flipflops with optional baseball cap !!! Royal Caribbean are a great cruise line and I am due to go again with them,they are lucky that the crew are excellent in dining room and cabin cleaning and that they try everywhere to give good service. Read Less
Sail Date: July 2018
BAD POINTS Cabin - misleading description and dated Entertainment - very poor overall Seating for party of 5 almost impossible especially in entertainment venues On board prices - ludicrous Return journey deliberately ... Read More
BAD POINTS Cabin - misleading description and dated Entertainment - very poor overall Seating for party of 5 almost impossible especially in entertainment venues On board prices - ludicrous Return journey deliberately made slower , if normal speed had been maintained it would be possible to fit in another stop . Lied to us about a compensation agreement and have even changed it again since . Very dissapointed overall as have always praised RC Going back to P&O for next cruise Not worth booking with RC again even with compensation voucher as we would have to spend almost double just to get a few quid knocked off . RC seem to have made everything about money rather than quality . Again , very dissapointed . GOOD POINTS The majority of the general Staff were excellent , The food was amazing as always and Dining Staff were phenomenal . Big Thank you to them Read Less
2 Helpful Votes
Sail Date: July 2018
The was not a classy cruise. More like benidorm on sea! And some of the tattooed specimens on board would have been more at home there. Far too overcrowded. Impossible to get a sun lounger due to people reserving all day(and security ... Read More
The was not a classy cruise. More like benidorm on sea! And some of the tattooed specimens on board would have been more at home there. Far too overcrowded. Impossible to get a sun lounger due to people reserving all day(and security doing nothing!). Also the photographers are very aggressive, grabbed my child when he was on his own and made him quite apprehensive of them. Royal Caribbean have to sort this out! Unacceptable! Also the shore excursions state that kids are allowed on them but when trying to book some of them we found out they’re not. Suppliers insurance apparently. Say this on tge brochure. Arcade is a rip off as half the machines don’t work yet accept money. Why do you have to go through arcade to kids club? Its like sweets at supermarket checkouts! Positives. Great waiting staff in main restaurant. Friendly room attendant. Quick action from security on noise complaint of someone playing loud music. Read Less
Sail Date: June 2018
We wanted to see Europe and the ports that Royal was traveling to. The ship looked great when we were looking to go. The weather I’ve there in the summer was supposed to be amazing. So everything lined up to go on this cruise for a ... Read More
We wanted to see Europe and the ports that Royal was traveling to. The ship looked great when we were looking to go. The weather I’ve there in the summer was supposed to be amazing. So everything lined up to go on this cruise for a family vacation. We didn’t know they we would run into so many problems with our stateroom. The formal dining was great! I just wished windjammer would change up the food chooses for the day and added so different things. It seem like we were eating the same thing over and over. Not much difference day by day. We wish the cruise had a pool table that was fun on serenade of the seas. Over all the ship needs a big upgrades. The staff was super nice and formal dining was always on top, they had so many different food to try and always was willing to explain was something was. Or even brought it out for us to try! Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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