Sail Date: March 2018
the room was nice, the islands were beautiful the staff was pleasant, but the food on the buffet was one step above prison food. The steak house was good, The Italian restaurant was a hit or miss one day good the next horrible. The buffet ... Read More
the room was nice, the islands were beautiful the staff was pleasant, but the food on the buffet was one step above prison food. The steak house was good, The Italian restaurant was a hit or miss one day good the next horrible. The buffet was always in need of cleaning, and the staff ignored it. So food was always on the counters and floors, not very appealing. and we were nickeled and dimed everywhere we turned. We had a son hop and I word a hot pink poodle skirt with a matching shirt scarf socks and saddle shoes, we had a photo taken and without telling us the photographer took one in black and white. Then could not understand why we were upset with it. Other than that the cruise was with a singing group so there was always something to do , with 4 private concerts for those who booked with them. Not enough chairs near the pool, but plenty of pool room. The promenade was awesome with a circus parade the last day. All in all the cruise was a success because of the singing group we booked with. We have already booked the next cruise with them. It is not with Royal. Read Less
2 Helpful Votes
Sail Date: February 2018
Food was of poor quality. Makes me wonder if it was done on purpose in order to promote the specialty restaurant for an extra cost. The ship needs to be refurbished. There are only 2 electrical outlets in the stateroom which is ... Read More
Food was of poor quality. Makes me wonder if it was done on purpose in order to promote the specialty restaurant for an extra cost. The ship needs to be refurbished. There are only 2 electrical outlets in the stateroom which is unacceptable at this day and time. Also, many areas have peeling paint or rust showing through, the beds were extremely hard and the pillows were flat. Ended up sleeping on the sofa. It was more comfortable. Guest Services was a joke. Kept getting different answers about trying to exit the ship for departure and forget the ‘valet’ luggage service. They didn’t get my luggage to the airport, therefore it did not arrive at me final destination. Still don’t have it and now will have to file a claim. I first thought I was being too picky about the food,but when me table mates started to complain, they were ‘emerald’ members, I realized it was not me. Read Less
3 Helpful Votes
Sail Date: January 2018
The ship was very clean. The grand suite was very roomy. The service staff was great. The entertainment was ok. Dinner in the main dining room was good. Had to pay extra to eat at the other restaurants on the ship. The drink package ... Read More
The ship was very clean. The grand suite was very roomy. The service staff was great. The entertainment was ok. Dinner in the main dining room was good. Had to pay extra to eat at the other restaurants on the ship. The drink package cost was to expensive. I traveled with 7 other adults and we were bored. We seen a couple shows but the activities on the boat was not all that great. The ports was just shopping, no beach. You had to pay again for a ride to a beach. I wanted to hit the beach and get some sun not pay someone to take me there Im at a port with water everywhere. I don't think I will be going on another cruise if this is the way it is on other cruises. I could paid less and just went to Florida beaches. I hope they read these reviews. Read Less
2 Helpful Votes
Sail Date: December 2017
I'm giving this cruise 2 stars solely because the staff was very friendly, the excursions were exciting, and we had an enjoyable time overall. However, on my final night, I finally realized the many many bug bites I had were not from ... Read More
I'm giving this cruise 2 stars solely because the staff was very friendly, the excursions were exciting, and we had an enjoyable time overall. However, on my final night, I finally realized the many many bug bites I had were not from mosquitoes or from being outside – our room had bed bugs. As you can imagine, this was deeply troubling, as I had expected a certain level of cleanliness and precaution on the part of Royal Caribbean. We were already disappointed when we first arrived and found the sheets both for the bed and the pull-out with several stains, and even when we had the room made up, the same stained sheets were left on. I alerted guest services that I suspected bed bugs, and the man at the desk seemed in no hurry to help and never once apologized for the situation. No one once took ownership of the situation or offered any sort of compensation or solution to our huge inconvenience and frankly disgusting situation. Even as I watched them strip the bed, photograph the bugs, and put everything in plastic bags, no one once thanked me for alerting them to bugs or seemed to think this was an unusual thing. We were moved rooms not for our own safety and comfort but “because they had to clean it before the next passengers came.” We were made to pack our belongings in a hurry and moved to a smaller room with no balcony and no second bed option at 3:30 am – it was understandably the only room available on a full ship, but was not what we had paid for and obviously, not the way we wanted to end our trip. After our experience the last night, a cruise that saved up for and looked forward to for years will now be remembered as the bed bug trip. Not to mention the hassle we had when we got home of disinfecting our clothes, luggage, and precious souvenirs. I am still so uncomfortable and itchy, and disgusted at the thought of having slept there for so long, I feel like crawling out of my own skin. Worst of all, I have e-mailed Royal Caribbean twice and they haven't even had the decency to respond. Their apathy toward this whole experience is crazy to me, and not what I expected from their customer service either. I'm very disappointed with Royal Caribbean, and caution anyone looking to go on a cruise to think twice, and if you do go with Royal Caribbean, check your bed first!! Read Less
4 Helpful Votes
Sail Date: November 2017
This was my first trip with Royal Caribbean, after more than a dozen cruises with Cunard, Carnival and NCL. I didn't have unreal high expectations however, after this experience, I wonder why is it that RCI is considered a higher ... Read More
This was my first trip with Royal Caribbean, after more than a dozen cruises with Cunard, Carnival and NCL. I didn't have unreal high expectations however, after this experience, I wonder why is it that RCI is considered a higher standard in cruising? My first negative impression came from staff members, whom I suspect are underpaid and in less than decent conditions on the boat (they can't all be moody!). Most of them have questionable attitudes, as if they cannot be bothered. I am not one of those annoying, obnoxious, demanding customers, actually I have compassion and respect for workers, especially since I worked with Cunard myself. Our deluxe balcony cabin lacked bathroom supplies (no tissues, shampoo, or even bags for garbage) and seemed outdated, there was mold in the shower and in the toilet, yucks. Beds were hard and there were no individual controls for lights, which were either blinding or left us in the dark. Internet service package...I might as well not have wasted my money! Was expecting a work contract and needed to have email available, but was unable to refresh, let alone do anything online. Entertainment was mediocre at best, however I didn't expect super talent aboard a boat. What surprised me the most was the very, very poor quality of the food. Windjammer was distracting due to the buffet nature and variety...but their main dining room, Saphire, omg, every dish looked and tasted like a $3 dollar microwave meal. Don't know if I would give RCI another shot, would have to read reviews. For now, as far as big cruise liners, I believe NCL is a much better choice. This was like Carnival, with less desperate feeders and a higher quality crowd, but overly stuffed the same. Did I mention we waited 3 hours for disembarkation? Read Less
5 Helpful Votes
Sail Date: October 2017
cabin 6298 is opposite a main cleaning storage cupboard where all the room attendants congregate. It is extremely noisy here from early in the morning and in the afternoon. I wouldn't recommend this room. The room was clean and well ... Read More
cabin 6298 is opposite a main cleaning storage cupboard where all the room attendants congregate. It is extremely noisy here from early in the morning and in the afternoon. I wouldn't recommend this room. The room was clean and well maintained. The food in the main dining room for breakfast was chaos queues out the door waiting for a seat every morning for a good 15 mins. Then table staff moaning about how many people they had served that morning. Service was not good. We gave up after 2 mornings. Main dining room evenings food was hot and good choices. Windjammer was pot luck depending on what you chose whether it was barely warm or very hot. The food was tasty though when it was hot and we never had a problem getting seated. The ports of call were good and the beaches within walking distance were lovely. I was involved in an incident in the casino while playing roulette where the ball flew out of the roulette wheel at great seed and hit me in the face. The pain was excruciating and meant i couldnt enjoy the ship activities or drinks for a few days as it also effected my neck too. Rather and be supportive Royal Caribbean made me feel like a criminal refusing access to any reports either from the ships safety officer or the casino or access to the video. At a meeting in a tiny room i was surrounded by male officers standing over me behind and to the side in front of the exit doors while a male officer sat opposite me being very blunt and intimidating. When i asked if they had ever seen the ball fly out at such speed before he said arrogantly dozens of times! So my point is why are there no signs up warning of this. It was only about 4 inches from my eye. I have played in casinos for years and never seen it happen ever. When they refused to let me see the video i asked if they could tell me if i turned me neck quickly in a reflex action to stop the ball hitting me directly in the face and thats why it caught me right on the jaw line or whether the force of the ball hitting me is what made my head jerk back. They ignored my requests for this info so now i am back i have no idea what to say to any medical people if i need further treatment. I am a loyal cruiser with RCC and a VIP in the casino. I was given no point of contact for Miami nor did any staff call my room to check on me. Beware if you have an incident as it seems you are at fault and not them. Read Less
2 Helpful Votes
Sail Date: October 2017
We had previously cruised on the Navigator in 2016 and enjoyed it (13 Nights), despite the ship looking a little jaded in places, but the shows and the itinerary made up for the condition of the ship. However in 2017 the ship looks a ... Read More
We had previously cruised on the Navigator in 2016 and enjoyed it (13 Nights), despite the ship looking a little jaded in places, but the shows and the itinerary made up for the condition of the ship. However in 2017 the ship looks a little rougher, but the shows are identical and the staff are just not interested in being polite and happy. The itinerary had been cut by 3 port days, which meant that there was 5 days at sea and 5 days in port, on the 5 days at sea, 2 of them where crossing the Bay of Biscay, so that wasn’t great, but we knew it would be so, however we were not prepared for such a worn out mattress on our bed, which made the crossing harder, due to the mattress being uncomfortable to start with. We asked for it to be changed, only to find it had been "padded" with towels, which made the hot nights unbearable. Overall this cruise had less days, a shorter itinerary, for more money! The bar service was very slow in some areas. Could have been much better. Read Less
Sail Date: June 2017
We were a group consisting of two families equalling 23 of us. The other family picked the cruise line. We were all disappointed. The motto of Royal Caribbean should be changed to hurry up and wait. For example the Captain makes an ... Read More
We were a group consisting of two families equalling 23 of us. The other family picked the cruise line. We were all disappointed. The motto of Royal Caribbean should be changed to hurry up and wait. For example the Captain makes an announcement that everyone needs to be on board by 530 and if you are not, "make sure to bring a camera to take wonderful pictures of the beautiful Navigator of the Seas leaving you behind". Everyone rushes to be back onetime and you are treated with a huge line to board the ship. The dinning room hours are very short for breakfast and lunch, especially on shore days. The leads to all the guests attempting to eat breakfast at the Windjammer. There are not enough tables for everyone so people are eating staring up like animals. the only other alternative is to order room service which takes an hour unless you ordered the night before and you pay the $8 for the convenience. The destinations were all great but we were rushed at every port. The average stay was 10-530, so by the time you got off the ship and to the city you only had a few hours to see the sites. Read Less
1 Helpful Vote
Sail Date: June 2017
we wanted to see st. Petersburg so we booked this cruise. the entertainment is not all great. the karaoke nights were terrible. the host did not do much so it was so dull. the ice show was the lamest of the ice shows on sea that we ... Read More
we wanted to see st. Petersburg so we booked this cruise. the entertainment is not all great. the karaoke nights were terrible. the host did not do much so it was so dull. the ice show was the lamest of the ice shows on sea that we saw. the evening production show did not have the quality to it. it felt flat. there was too much indian food. ( I eat and enjoy indian food but it seems they have lots of it). also first time no lobter on any formal nights (there were 3) the tv shows were the same for most of the 12 days. wish they show different shows. internet was the slowest! and the internet guy is so grumpy and just focused on selling and not helping out. first time we can not vpn to work- in all the cruises we have done. understaff and overworked employees. they do their jobs but you can sense they are just there to complete their tasks. not a joyful bunch. most of all our cabins have a bad smell! we had 3 cabins on different decks and all had this musty or canal smell. they were not able to do anything about it. the toilet in our cabin also has some flushing issues (delayed flush) and also the shower does not drain quick. the only nice thing is we had the best head waiter ever - Benedito Gomez. so helpful and accommodating. the only head waiter we saw that did a lot of work! I guess not going on navigator again. Read Less
5 Helpful Votes
Sail Date: June 2017
Unfortunately the attention of the crew was not friendly. The Wig and Gavel bar, the Two poets bar and the pool bars the crew is so unfriendly and with a constant answer: "NO"....YOU CANT DO THIS, YOU CAN´T DO THAT, NO, NO, NO ... Read More
Unfortunately the attention of the crew was not friendly. The Wig and Gavel bar, the Two poets bar and the pool bars the crew is so unfriendly and with a constant answer: "NO"....YOU CANT DO THIS, YOU CAN´T DO THAT, NO, NO, NO and a smile from them is almost as asking water to stones. Well, in one time the crew of Two Poets took the luxury of scolding me for a confusion in drinks. The crew of the Promenade Cafe...well...THE MOST TERRIBLE NO FRIENDLY ATTENTION IN ALL THE CRUISE. TERRIBLE!!!. The activities are so forced by the crew: the climbing wall, the surf pool. The Windjammer restaurant (buffet) always with the same poor food and always with the same taste. The attitude of the concierge crew looks like a crew of a funeral agency. The elevators are no sufficient for the number of passengers. We ned to wait at least 5 minutes to enter one. The exception of this bad score is for the bar tender of Connoisseur; Eddie is a GREAT PERSON. Also great crew and food quality of the Sapphire and Giovanni´s restaurant. Those was exceptionals. My best greetings to Leonel Mota, to Sheriton and his attenders. I´m certainly that I´m not the best client of Royal Caribbean but, for me the mostest important is to give the best to my family. This is the first and last time for me in Royal Caribbean. The Quality of Celebrity and Disney is a very much better. Read Less
Sail Date: June 2017
This was on husbands bucket list and after a serious illness wanted to go whilst he could still enjoy it. The ship was lovely and on the whole the service excellent and however the service from customer services was appalling. The shore ... Read More
This was on husbands bucket list and after a serious illness wanted to go whilst he could still enjoy it. The ship was lovely and on the whole the service excellent and however the service from customer services was appalling. The shore excursions were badly organised and in Zeebrugge the exit from the ship was absolutely appalling and utter chaos. Unlikely to book with Royal Caribbean again. We paid additional for a balcony that we were unable to use for 4 days as maintenance was taking place. Shore excursions were badly organised and for the most part a complete shambles leaving the ship. Some of the blame for this however lays with some of the guests. Leaving the ship at Zeebrugge was chaotic and a complete shambles which was quite dangerous. However the stateroom attendant and the waiting staff were excellent and nothing was too much trouble for them. Our son 15 was well catered for. Read Less
Sail Date: June 2017
had been on the independent a few years ago and had a great time bad mistake this boat is stuck in a time capsule old and tired staff in customer service mostly bored and unhelpful the furniture in the windjammer was old and scruffy the ... Read More
had been on the independent a few years ago and had a great time bad mistake this boat is stuck in a time capsule old and tired staff in customer service mostly bored and unhelpful the furniture in the windjammer was old and scruffy the food at all sittings was barely warm the staff in the restaurant seemed to be everywhere stepping on each others toes it was strange to see so many people offering assistance but really being left to sort myself out would have been more helpful would you like tea sir yes i say then one turns up with cream and not milk just agravating i still ended up getting my own tea when the boats at sea theres barely enough room for the boat load of people also every where you look somebody is offering to sell you something i bought a guiness which was about 8 pounds far far too much ! Read Less
1 Helpful Vote
Sail Date: May 2017
I usually feel the product delivered by RCI to be consistent and usually above average.I found one member of staff on this ship who actually smiled and engaged with me. Most members of staff, especially the bar staff, seemed miserable and ... Read More
I usually feel the product delivered by RCI to be consistent and usually above average.I found one member of staff on this ship who actually smiled and engaged with me. Most members of staff, especially the bar staff, seemed miserable and lacking in any desire to serve. Usually I look forward to dinner in the main dining room but our waitress was so grumpy I felt like I was an inconvenience to her. I appreciate this ship is one of the older vessels and that it does not make financial sense to invest money in it now but there were obvious signs (literally the metropolis theatre sign was missing two letters) that this ship needed some attention. Bad smells, poor air conditioning in our room, wardrobe door hanging off. I am sure you are aware that some of the older ships do not get the investment that the newer ones do and I also see that that is reflected in the price but it felt at times that the basics were missing. I had such a wonderful time on the independence last october and that is also one of the older vessels so I know that it can be achieved. The good time I had on that ship was largely down to the wonderful staff we had ( CD Jamie fentiman and AM katy McCullagh were exceptional) I felt the CD on the navigator cuddy cuddleson and his activities manager mark? were not up to the standard I have experienced before such as the aforementioned jamie fentiman and also joff eaton who is always exceptional. I also had a CD called Mercedes a few years ago and she was wonderful as well. I really could go on and on about all the things on the Navigator that I feel are substandard but I really do not have the time, I love RCI and will continue to cruise with them but I feel I will avoid the older ships as I don't think the effort is put in there. Read Less
Sail Date: March 2017
We have sailed Royal Caribbean many times before. But this time was a disappointment. I got bedbug bites! Our room was fairly clean. But I was wondering why the cabin attendant changed our sheets every night, and then, when we put the ... Read More
We have sailed Royal Caribbean many times before. But this time was a disappointment. I got bedbug bites! Our room was fairly clean. But I was wondering why the cabin attendant changed our sheets every night, and then, when we put the "Do not disturb" sign out for 2 days, I got bites! Food was good but the service in the dining room was terrible! Service everywhere else was good. Entertainment was slightly boring. Except for Reynaldo, he was pretty cool. He did a Micheal Jackson "Thriller" dance class. Then, since everyone danced it pretty well, we performed it right before one of the game shows-flash mob style. What a BLAST! I didn't think I would enjoy it, (because I had never done anything like that before), but I did. The excursions were great. The Excursions Help Desk were very helpful. Overall, it was an ok cruise. And an "ok" cruise to the southern caribbean is still better than a day at work! Lol Read Less
3 Helpful Votes
Sail Date: December 2016
The Navigator is both elegant and well maintained. But the crew seemed to have lost enthusiasm along with the company´s expansion of the fleet or some other kind of management crisis. Already during boarding expect to be treated like a ... Read More
The Navigator is both elegant and well maintained. But the crew seemed to have lost enthusiasm along with the company´s expansion of the fleet or some other kind of management crisis. Already during boarding expect to be treated like a 2´nd class passenger if you are not a frequent RCCL costumer or travelling in a suite. The main restaurant serves food of a high standard, and service is near perfect. Only other complimentary alternative is the Windjammer cafe which is extremely noisy and serving several hundred guests at the same time. The choise of food in the cafe is poor compared to other Companies, and for some reason you have to stand in line to get coffee from a crew member, while all other food and drink is on self service basis. These places are only open certain hours a day. In the lower deck is a small cafe which is open all day, but far to crowded when other alternatives are closed. Royal Caribbean promises most restaurants to be complimentary, and this i simply not true. You should expect a heavy pressure to try the non-complimentary restaurants from the crew. They addressed us while eating, resting and sunbathing as if we were at a Middle East Bazaar. There are no outside food options at all. Several alternatives exist for outdoor relaxing and bathing in quiet or more active surroundings. Unfortunately the sports programme is limited and frequent last minute cancellations took place during our cruise. Other times the crew member in charge didn´t know the rules of the game or simply ordered the game to be stopped prematurely. There are several offers for nighttime entertainment. The shows in the main theatre shows a steep decline compared to previous cruises with RCCL. But singers and piano players in bars and Casino managed to make for a fine atmosphere. If you are a foreigner be advised that Royal Caribbean insists on setling your account in your own currency (though they ask you to choose during the booking proces) at an exchange rate in their favour. You will benefit from insisting to settle the account in USD while on board, since credit Card Exchange rates are about 3% better. Read Less
2 Helpful Votes
Sail Date: October 2016
Embarkation at Southampton went like a dream and we were on the ship in minutes. We had been on the Navigator five years previously when it sailed around the Med out of Rome so were looking forward to seeing if there were any changes. ... Read More
Embarkation at Southampton went like a dream and we were on the ship in minutes. We had been on the Navigator five years previously when it sailed around the Med out of Rome so were looking forward to seeing if there were any changes. Unfortunately, there were only bad ones. It seems that Royal Caribbean are now only interested in trying to make you spend as much as possible at every opportunity. We were pestered at breakfast, at lunch and when trying to relax in the bars in the evening (when we could get a seat) with people trying to sell the paying restaurants to us. Thirty seconds out of every port the promenade was constantly filled with extra tables with 'sale' goods, making it difficult to actually get down the promenade, and everyday we were bombarded with leaflets and emails about the next 'big sale'! The shops on board weren't very good, little variety and very expensive, $5.99 for a tube of Pringles! Fortunately, the dining room experience was still as good as ever with very friendly and attentive waiters and good food, with good wine served by an excellent Sommelier. We did notice however that a number of people frequently turned up at dinner sometimes 40 or 50 minutes late which obviously caused problems for the waiters trying to serve dinner on time to those of us who arrived at the allotted time and we were frequently very late getting out of the dining room because of this. Previously the dining room would be closed 15 minutes after the sitting time but this doesn't seem to be the case now, even though there is anytime dining available on the ship. The so called production shows were dismal, and the space taken up by the ice rink could be made better use of as the bars were so crowded it was really difficult to get a seat, mainly due to people sitting sleeping, reading or eating food from the promenade cafe as they couldn't get a seat in there. As the Windjammer now closes in the afternoons - people come back on board hungry and have to queue down the promenade to get something to eat at the cafe, the only place open at that time. Service in Vintages was excellent however the smell of cigarette smoke wafting up from the Casino didn't make it a pleasant place to sit when you did manage to get a seat on an evening. People were allowed to smoke in all areas of the Casino and it would seem on deck too - I didn't see any of the staff stop them. You couldn't even spend a few hours in your cabin watching a movie as they charged $13.99! Obviously, RCI want you out of your cabin so you can spend and if you're going to stay in you're going to pay for that too! Very few of the officers spoke to anyone when they were passing through the ship and the only time we saw the Cruise Director was his 10 second introduction to the stage acts, we never once saw him out and about chatting to people anywhere. It seems like all RCI want to do now is pack 'em in tight and get as much money as possible out of 'em without putting in too much effort - other than at selling! All a bit of a shame really as they used to be so good. We did get a good price on this cruise but to be honest, it really wasn't worth it. We won't be travelling with them again. Read Less
7 Helpful Votes
Sail Date: October 2016
i took a half term break with my three children on Navigator of the Seas,, I really wish I hadnt .This is a very expensive cruise line . Good points : Boarding was quick ,unlike P&O where you sit like sardines in the Ocean terminal ... Read More
i took a half term break with my three children on Navigator of the Seas,, I really wish I hadnt .This is a very expensive cruise line . Good points : Boarding was quick ,unlike P&O where you sit like sardines in the Ocean terminal like sardines before any security checks hoping that none of the people packed in that terminal have anything ticking in their rucksacks !. the Meat is always very nice , and they bake nice cookies ...... unfortunately ,,, thats about it . This cruise ship is very very expensive , first thing to consider is the dreaded drinks package,one is a soda package at 10 Dollars per day , the second is a non descript non alcoholic cocktail package at around 30 Dollars a day, and the third is the "Ultimate Package" at 58 Dollars a day which covers pretty much everything. Also you must add to these packages an extra 18% Gratuity. I asked Royal Caribbean what exchange rates they were using and was told 1.09 Dollars to the pound ..... ouch !!. when you consider that a glass of Pinot noir costs 12.00 Dollars plus 18% Gratuity ( 14.16 Dollars ) converted to pound notes thats £12.99 per glass of wine !!!!????. WOW ,I was shocked and in my state of confusion and dismay ,,,I signed up for three Ultimate and a one soda package which came to 1044 dollars plus 18% gratuity ( 1,231.92 dollars ) . as you can guess ,, all this within one hour of being on the ship ,, i needed a drink !!. The Gratuity is salt in the wound as there are very few drinks waiters and 98% of the time you go up and order from the bar !!. Drunkeness was a problem for the 6 days we were aboard this ship. When people are paying a lot of money for drinks packages ,, its human nature to make sure you get your moneys worth . We had to move tables in the dining room after the parents from a group of seven got very drunk and caused a big argument and scene at dinner. In 15 years cruising I can honestly say Ive never experienced anything like it , I ended up making a statement to security, and not eating in the dining room for three of the six nights as the people concerned continued to drink to excess !!. This apart , the food was very average , and certainly not what i would consider " cruise food". We were served delights such as mash potato and croquet potatoes which to be honest , i can buy in Iceland at home. Lobster was a 35 dollar surcharge where as on P&O it comes as standard. shuttle buses were extra at ports , i spent 60 Euros on these at two ports Our room steward was a pleasant girl who i saw only about four times , she never introduced herself and i still dont know her name . Our cabin was kept in an ok condition tho a broken glass was still there at the side of my bed when we departed .... three days after the incident that lead to its demise. This is a very average , bottom shelf ship that is way past a refit .... where I felt like a cash cow being milked on a daily basis .I could go on but wont . needless to say "never again " with Royal Caribbean , spend a bit more and go with Cunard , you will be happy you did Read Less
8 Helpful Votes
Sail Date: October 2016
My Wife, my Granddaughter & myself have just returned from a European cruise on this ship. First the Good! the food in the main restaurant was very good, & our waitress & waiter were excellent, but after paying a good amount ... Read More
My Wife, my Granddaughter & myself have just returned from a European cruise on this ship. First the Good! the food in the main restaurant was very good, & our waitress & waiter were excellent, but after paying a good amount for this cruise with an all inclusive package we naturally thought that would be it, but don't be fooled, when we got our tickets it stated we could only have wine & beer, so we were told by our agent it would cost another $72 a day per person to up grade to include Spirits & Cocktails,($216.00) so I phoned R/C direct & was told I could upgrade on the ship for an extra £70.00 per person per week, which is what we had to do, but although all 3 fares were the same only the first 2 passengers get A/I you have to pay even more for anybody else ie. the 3rd person. We went into town at the 1st port & were charged $10.00 each ($30) for the shuttle bus, which we found out was a mere 1/2 mile from the ship, (RIP OFF) times this by 3 ports = a total of $90.00 and although we had paid £140. to upgrade we were charged extra for Coffee's (RIP OFF) we were intending to use the WiFi but once again it would cost $12.99 per day $91.00 per week per person. (RIP OFF) In our cabin, which we had paid extra for, to upgrade to a family cabin, which turned out to be the smallest cabin we have ever had, & most certainly not a family cabin. (RIP OFF) We had a TV in the cabin, but if you wanted to watch it (other than R/C adverts) it would cost you $13.99 per day. $98.00 p/week. (RIP OFF) and if you wanted to watch a film that was even more per day. (RIP OFF) Like I said the food was nice, but we thought we would try the steak restaurant on board, until we found you had to pay $35.00 per person to enter, & a further $13.00 if you wanted a decent steak so making $38.00 x 3 = $113.00 (BIG RIP OFF) if you fancied an Italian that would cost you an extra $13.00 p/p entry fee. total $39.00. You are asked to pay your bill on the day before you disembark. when we checked the bill there were small amounts on it, so I asked what they were for, and I was told that when we had a drink it would be rounded up to the nearest dollar and the extra would be added to your bill, we paid our bill minus the small amounts, leaving us with a Nil balance. After returning home we received a bill from our credit card co. to say R/C had taken £9.64 ($11.68) from our account so I phoned them to ask why, I was told it was for 2 small bottles of water that were in the fridge, This must surely be the most expensive water in Europe £4.68 per bottle.(RIP OFF) This is without the Gratuities rip off where R/C add approx £250.00 p/p x 3 = £750.00 to your bill without asking, (BIG RIP OFF) which we found out you can have taken off your bill if you ask. And if you ask any of the crew on board they all say the same, they DO NOT GET ANY TIP MONEY FROM R/C. If you are like us you tip individuals for good service. SO BEWARE!!! you think you have paid for a full board with A/I drinks Cruise, but think again, because you could end up with additional excess charges of over £2,000.00 (Pounds) So think again before you use Royal Caribbean!!!!!! Read Less
23 Helpful Votes
Sail Date: August 2016
Having cruised with a number of lines including Fred Olsen and P&O over period of 20 years, we had a fair idea of what we ought to expect when choosing Royal Caribbean. We chose the Navigator of the Seas Mediterranean cruise on 7 ... Read More
Having cruised with a number of lines including Fred Olsen and P&O over period of 20 years, we had a fair idea of what we ought to expect when choosing Royal Caribbean. We chose the Navigator of the Seas Mediterranean cruise on 7 August for the itinerary and because, travelling in the school holidays is a must, as we care for grandchildren during term time. For the first time we opted to pay a pre-cruise service charge amounting to £256. Embarkation was effective and speedy. We had a balcony cabin on Deck 8 which was comfortable. We were lucky to have a balcony because there were rarely seats available on the sun decks having been reserved with towels. RC have notices banning the practice but no-one seems to care. On arriving in the cabin I wanted to make a coffee for myself and a tea for my husband. He was OK. I wasn't. The cabin attendant informed us that RC do not provide sachets of coffee only teabags - (no biscuits a la P&O either). We bought a jar of coffee in Gibraltar. Having had toiletries provided on previous cruises and in hotels, I brought no conditioner or body wash. RC provide only thin slivers of soap and a shampoo dispenser. My luggage arrived at tea time. My husband's case was finally located the following morning. We discovered that the electrical circuits are 120 volts - no-one thought to mention it and the shops do not sell adapters. We were able to borrow one from Customer Services. Apart from jewelry, watches, drink and overpriced clothes little space is given to basic items. Ordering pre-dinner drinks we found that not only were the prices extortionate but that an 18% service charge was added. This was standard for every drink ordered at the bar. There was actually no service. You queued behind bad mannered children ordering time consuming concoctions to order all drinks at the bar. Confusion reigned when tendering your seapass in payment. Some were returned to the wrong customer. We queried why, having paid an advanced service charge we were then hit with an 18% gratuity charge. The answer was that the advance service charge was merely for cabin attendants. Having also unsuccessfully queried the lack of service in the bars, we withdrew the advanced payment. We were later told by a crew member that RC deduct admin charges from theseadvance payments. The ship was overcrowded and most bars had insufficient seating room. There is however a huge area of Deck 4 allocated to slot machines and gaming tables. Gangs of feral children roamed the ship unsupervised often carrying food and drinks, playing in the lifts and sitting in the interior balconies. The RC curfew is ignored. There is little point in RC having a dress code since some passengers make a point of disregarding it. Shorts and T shirts were worn on formal nights and delightful male teenagers refused to be separated from their baseball caps at meal times. Informal is fine but do bother to have have a dress code if it is ignored. We have seven grandchildren ranging in age from 2 to 18 and they are not angels but a lot of these children behaved appallingly and without parental control RC are excellent at pushing sales. We were pushed to order $20 or $30 items from the menu most evenings. The food was reasonable in the MDR and our two waiters, Brandon and Bomchai were excellent. Food in the Windjammer was what you would expect from a self service cafeteria, but again it was difficult to find a table. Every time we switched on the TV a message was waiting to sell us something. There was no such importance given to information about the ports of call. Equally the broadcast system is shocking. It was either blasted to the cabin or you couldn't hear it at all. This also applied to the Captain's regular midday announcements. The tours we took in Civitaveccia for Rome, Genoa for Portofino, and Lisbon were good. We gave up on entertainment having seen the hypnotist and a singer. Royal Caribbean can obviously fill their cruises and will not notice that they have lost our custom. We would never travel RC again Read Less
13 Helpful Votes
Sail Date: July 2016
Our first cruise.Family of 4.Getting on the ship was smooth and hassle free..First empressions were pretty good clean and well presented.Our cabin was small but cosy and clean.Our bags arrived on time.The ship was quite impressive.The ... Read More
Our first cruise.Family of 4.Getting on the ship was smooth and hassle free..First empressions were pretty good clean and well presented.Our cabin was small but cosy and clean.Our bags arrived on time.The ship was quite impressive.The staff we met were incredibly helpful .anything we asked was answered and dealt with fully. Windjammer food was not to bad and food in the main dining area (Saphire) was really good.infact most things we experienced on the ship was really not too bad but the real problem was the shear amount of people on the ship.simply too many.there were too many kids (even though we were with ours) .the whole ship was just too packed.the main pool areas were terrible messy, no chance ever of getting a deck chair.jam packed with crazed children pumped up on crazy pills.My children are a lot more sensible and were shocked at the behaviour of some children..some parents were letting there kids go crazy throught the ship.it all became too much at times.the childrens clubs seemed ok but were not really able to cope(not the fault of the staff who were great).There were quieter parts of the ships which we were forced to go to at times. The evening shows were mostly great.The service from the staff was good.Embarking and disembarking was not a problem. As a family we did enjoy ourselves but the whole thing was marred by there being too many passengers and super hyper children all congregating in certain areas of the ship on a daily basis.The main pool area was too tacky,busy and felt a bit butlins.Its all about packing as many people on the ships as possible,and with ships getting bigger its all about the numbers.For these reason we will not be using RC again and hence the 3 stars.By the way we were told by staff the next outing on the ship had even more children booked. Read Less
9 Helpful Votes
Sail Date: July 2016
My husband and I, my daughter, grandchildren, brother and sister in law have just retuned from a two week cruise around the Med. Things the ship did well: The cruise director Rob was extremely good and worked hard to make sure ... Read More
My husband and I, my daughter, grandchildren, brother and sister in law have just retuned from a two week cruise around the Med. Things the ship did well: The cruise director Rob was extremely good and worked hard to make sure everything was well. The cleanliness of the ship is good, check in and out very smooth. The variety of entertainment etc. was very good with a truly outstanding ice show and ice skating sessions over the holiday. A very comprehensive menu in the Windjammer and super snacks in the café. Necessary improvements... Quality of food in the main dining room is mediocre at very best. The presentation is no better than you would get in a pub and the variety of menu is disappointing. There are 3 courses and no chocolates offered with coffee after dinner. Some examples of this are: Crackers served with cheese come in packets and were invariably broken. Mint sauce was offered and served from a supermarket jar. A main course of Quiche was served on a plate with a ramekin of lettuce leaves - that was it. It had to be seen to be believed. One evening the menu advertised outside the dining room was changed once we sat down to dinner. I wish I could upload photos. Lack of waiters means 10 minutes+ queue at the bar to get your drinks (and pay 18% gratuity for the privilege). No coffee, milk, shampoo or conditioner in the staterooms although they do provide general 'jallop' shower gel. We had to request bed linen change on day 7 and 8 as this had not been done. My daughter's stateroom was never touched in the evening. There is a laundry service ($30 per bag) but no laundry room for guests to do their own should they wish. The kids club is oversubscribed so its a first come first served system meaning my grand-daughter missed a pyjama party and film night she had been looking forward to. There is only one baby changing facility on the whole ship and we found this out from another guest. Guest services had told us there were not any on board and we should use the cabins. Babies in nappies or swim nappies are not allowed in the swimming pools or Jacuzzis. There are no cots available. Some of the towels are frayed and one even had a hole in. The safe instructions are in every language it seems but English. Little touches provided previously are now missing or chargeable - eg: ice sculpting, towel sculptures (although my brother in law and sister in law did get this every night in their stateroom), iced drinks on arrival back from shore excursions... The sail away parties were lack lustre and short lived. The childrens' section of the library had no books! We will never use on this cruise line again. Read Less
8 Helpful Votes
Sail Date: July 2016
We've cruised many times before but always avoided RCI as we were concerned about the number of kids on board (even though we have 2 of our own). However, as our youngest had just completed his GCSE's we were able to sail before ... Read More
We've cruised many times before but always avoided RCI as we were concerned about the number of kids on board (even though we have 2 of our own). However, as our youngest had just completed his GCSE's we were able to sail before the main weeks of the Summer holiday, so, as we wanted there to be some older teens for him to meet, we thought RCI would be the best option. EMBARKATION The ship was late arriving from the previous cruise so this wasn't a great start. They had shuttles to Southampton which was OK - we went to Starbucks and used their wifi to watch the British Grand Prix and The Wimbledon final. So getting on board was hectic and very late. You can't really blame them for this as it was the weather on the previous cruise that caused the delay but it meant that there was no Sail Away party and no apology for the late departure - I though they could have at least given everyone a free drink! SHIP IS TIRED Overall the ship is looking its age and not particularly well maintained, nothing major just lot of little things that weren't quite right - automatic doors didn't always work; unpainted areas; light-switch not working properly; tv remote very iffy. Nothing to really put you off but not up to the standards of other lines we've cruised with. SUNBEDS One thing I wasn't aware of before we cruised with RCI was that sunbeams, or lack of them, seem to be an issue on RCI ships. On every other cruise we've done you could always get a sunbed, it might not be exactly were you want it but there were always a few free. Not here. We never got a sunbed on a sea day as they were ALL covered with towels by about 8:00am and even though some of these beds were unoccupied for long periods - hours some of them - staff never moved towels to free them up. We complained, as many, many others did, and the staff just said there was nothing they could do and we should get up and nab a bed at 7:00am if we wanted one! CREW The crew, with the exception of those at Guest Services, were generally pretty good, the problem is there weren't enough of them. I imagine they are saving money by reducing waiters, etc. Most times I had to go to the bar to get a drink because it might take 15 minutes or more before a waiter would come along - that's at the pool and the inside bars. Again, I've never experienced anything like this on other cruises. I assume that the Guest Services staff were continually being complaint to/at because everyone we talked to had complained about sunbeds. However, this is no excuse. My wife was told 3 times that shuttle tickets could not be purchased at Guest Services even though it was being announced that this is were they should be purchased. After my wife purchased the tickets at Guest Services and confronted the crew member who had 'lied' to her he said, the printer was slow at Guest Services so he was trying to get people to buy them on-shore - why he just didn't say this in the first place I don't know! FOOD Overall the food was good but I couldn't believe the opening times of the 'freestyle' restaurant. It closed at 9:00pm. I seem to remember other restaurants like this on other cruises being open almost 24/7, certainly until late in the evening. There was a small cafe that opened later but it was tiny and other than pizza didn't serve any hot food. ENTERTAINMENT Very second rate compared to other cruises, with the exception of the Ice Show and one of the guest acts. The cruise's own dancers/singers only did a couple of shows in the 2 weeks and they were nothing like as good as other shows I've seen on cruises. The live music around the ship was also pretty poor, the singer/guitarist made everything sound like a dirge and the pool band were playing to a backing track - no drummer or bassist. The house band and orchestra, to give them their due, were pretty good. ITINERARY This is my fault as I should have paid more attention before I booked but there was FAR too much time at sea, 6 days on 14 day cruise - it was actually 7 for us as we didn't dock at Nice due to the terrorist attack but that's understandable. It wasn't only the number of days at sea but the short time in each port, many of them were really only half days 12:30 to 6:30, or leaving at 2:30. Again, I put this down to cost saving - or trying to get people to spend more money on board. OVERALL I wouldn't cruise with RCI again as so much wasn't up to scratch and not as good as other lines. I've cruised with Celebrity a lot and maybe I shouldn't expect RCI to be as good as them but we've also been on P&O, Princess and Norwegian and they are all much better. Apparently, there will be 800 more passengers on the Navigator for the next 6 weeks due to school Summer holidays. I dread to think how the staff will cope as they couldn't cope with the passengers on my cruise. And you may have to get up at 5:00am if you want to claim a sunbed! (PS. Spell check keeps changing sunbeds to sunbeams so if there are any left above you know what happened.) Read Less
3 Helpful Votes
Sail Date: April 2016
I liked that there were lots of beach chairs on deck. Checking out towels each day was a pain. And people did save chairs even though they weren't supposed to. The captain was super hard to understand and didn't really keep us ... Read More
I liked that there were lots of beach chairs on deck. Checking out towels each day was a pain. And people did save chairs even though they weren't supposed to. The captain was super hard to understand and didn't really keep us updated. The food in the windjammer was not great. Always the same things and too many rice dishes or one pot dishes. The windjammer was always closed too. The deck was dirty. Needed to be swept and cleaned and dusted. Our room steward was pretty awesome. Her name was Tracy from Jamaica. I loved the soap. The food at dinner was good in the dining room. Service was a bit slow for my son and husband and the other party at our table. The cruise compass didn't have enough details. The shows were not given good descriptions. I sat through mo town which was good but I might not have picked it if I had known what it was. I only saw one comedian. He was not PG. I missed another comedian and I didn't see a magician. The tv shows and movies on tv were awful. I really missed Zumba. They offered Latin dance but the instructor was not prepared, late and had technical difficulties. She couldn't speak English and it was a disappointment. The decor on the boat was nice. The carpet was nice. I wish that sometimes the crew would offer more service. Serve my lobster out of shell, offer straws, napkins. Pull out my chair. A cool cloth after shore excursions. Mints on pillow. Offer bar service a bit earlier. Esp on Haiti. Provide more drink stations on deck. Catholic mass was not offered this cruise. Too short of times in port for my husband and son to see everything. The exercise classes didn't have an Instructor show or the stretching class started late. The music pool side was not great. My son said lines were long to enjoy the flow rider. Embarkation was a bit rough. Hard to find port terminal. No instructions on website. The terminal and parking are separate and very confusing. Not explained on boarding info. We rcd several e mails about our cruise but nothing about getting to port. Disembarkation was dreadful. It took over two hours to get off the ship. I don't know how people flying were able to do it. The shuttle to the parking garage was efficient from the ship. There was too many smoking areas on the ship. On deck by windjammer and pool, in bars on deck. And on deck four. It is 2016. Read Less
4 Helpful Votes
Sail Date: February 2016
First time on Royal Caribbean and a poor first impression. Check in was not bad, but could tell security screening was intended to find alcohol, not weapons - side table was full of confiscated booze. Stateroom was nice with a ... Read More
First time on Royal Caribbean and a poor first impression. Check in was not bad, but could tell security screening was intended to find alcohol, not weapons - side table was full of confiscated booze. Stateroom was nice with a full-sized sofa. Bathroom had a shower door instead of a curtain and plenty of hot water and pressure was good. Unfortunately, neighbor three doors upwind liked to smoke on the balcony. Reported it twice. First time nothing, second time a "reconnaissance" crew came to "scope things out." Told us to call sooner. What?!? We called and it took you 25 minutes to show up. Smoking a cigarette only takes 3-4 minutes so who's to blame? Didn't report it when it happened again - no point. Burn baby burn. Almost took up smoking myself. Ship was overcrowded and understaffed. Contemplated purchasing the booze-inclusive option. So glad we didn't. Always a line 10-deep at every bar. Not enough bartenders for this party cruise, probably to keep from losing money on the large number of drunkards. We brought aboard wine and had 2 drinks/night in the bars. Prices all over the place. Same drink would be $10 one place, $12 in another and once a bartender tried to charge $14.25 (+ 18%) for a Hendrick's martini after he told me martinis were $12. Told him, "No thank you," and he refunded the charge. Not sure everyone knew the gratuity was already added. Royal Caribbean is sneaky in adding an "extra tip" line. Good grief. Buffet was worse than Circus Circus with abysmal food quality. Main dining room service was slow as molasses in January. First night it took 2 hours 45 minutes to serve our table of four. Ass't waiter said he had TWELVE tables. Unbelievable the lack of staff. Complained to the waiter at the beginning of the second night and service time decreased to 2 hours 5 minutes. Still too long for the banquet-quality of food. Waiter asked us FOUR times to give him good marks on the survey. How about giving us timely service and then you don't need to ask? Food was mediocre, fish always overcooked. "Crab" cake was made with salmon, not crab. Coco Cay. The BIG lie. We didn't make it there due to "conditions." Staff told us they had only made it there 2 of 8 times so far in 2016 (through last week of February). 25% rate is unacceptable. Choose another port since conditions in the winter don't suit this isle. So, we had a sea day. Ship does not have enough outdoor deck space for the number of passengers. After 10 am, no chairs anywhere. 20% were unoccupied, but "reserved" by various tawdry romance novels, stained T-shirts or week-old newspapers. Staff did nothing. Lines at the deck bars were 14 deep. Unacceptable. Nassau. Arrived early evening 14 hours before scheduled since Coco Cay was canceled. Went to Senor Frog's. We were told $10/pp cover. Turned around to leave and suddenly there was no cover. Drinks were better and cheaper than on board. Nice local crowd who made us feel welcome. Returned on board to have a drink at R Bar. Bartender told us it was last call and shut the place down at 5 'til midnight even though there was still a crowd. Turned out the crew got to go ashore on this "bonus" night in Nassau. Who cares about the paying passengers? The following day we went to Hilton British Colonial using pre-purchased day passes. Very nice, private and easy walking distance from the pier. Recommended. Last night of the cruise the dining room waiter and ass't waiter made another "rate us a 10 on the survey" speech. Disgusted. First cruise we considered removing the tips. Would have if the room steward hadn't been proficient and friendly. He could teach his co-workers a thing or two about service. In summary, this Royal Caribbean 3-night cruise was just an excuse for drive-in passengers to board and drink - inebriated folks everywhere, cursing and stumbling ... not a pretty sight. Wasn't why we went, so we won't do it again. Buyer beware. Read Less
4 Helpful Votes
Sail Date: November 2015
Well, this was not the best of the cruises we have been on. We have cruised previously on NCL (8), Celebrity (2) and Princess (1). We flew out of Halifax on November 13th on American Airlines to Philadelphia and then on to Fort ... Read More
Well, this was not the best of the cruises we have been on. We have cruised previously on NCL (8), Celebrity (2) and Princess (1). We flew out of Halifax on November 13th on American Airlines to Philadelphia and then on to Fort Lauderdale. I was not impressed with the plane for the second leg of the trip since the “recline” for the seats was about 2 inches! We had booked a room at the Holiday Inn Express, 1500 West Commercial Blvd in Fort Lauderdale. We got an excellent price for this hotel for the night and I discovered why. They do not have an airport shuttle because the taxi ride from the airport cost us $40.00. Then the cab from the hotel to the cruise port was another $35.00 so we will know better next time. Except for that the hotel was fine; really comfortable bed, clean, nice breakfast and friendly staff. We have only cruised one other time with Royal Caribbean and that was on the Allure of the Seas and we had no problems on that cruise. This time we had booked a Junior Suite so we were classed with the “suite” passengers (thank heavens). We got to the port around 9:40 AM and I expected to be allowed to enter the building around 10 AM. There were already about 30 people waiting outside the doors. At 10 AM, 10:30 AM, 11:00 AM, 11:30 AM, 12:00 AM and 12:30 PM the doors were still not opened for the passengers! By now there were hundreds of passengers queued up outside snaked around quickly installed barricades. We were given NO explanation, NO water and no seating for the elderly that had mobility issues. We were finally allowed into the building and through security only to find a COMPLETELY EMPTY waiting room! Why were we not allowed to go in earlier? The room quickly filled with the 2,000 + passengers and it was not a happy crowd. Then ONE man shows up and starts yelling information to the crowd. No P.A. system, no microphone, etc so basically three-quarters of the people could not hear him at all. Luckily the “suite” passengers were some of the first people allowed into the rooms to get our ID’s and room cards. But even that did not go well. Our clerk was from Port Canaveral and was not familiar with the set-up so could not find our cards. Then the picture taking gizmo did not work so we had to board the ship to get that done. When we headed to the boarding area we discovered that the ONE escalator was set for DOWN rather than UP so the passengers (who had just been standing around for over 3 hours) had to lug all their carry-on bags, etc up three flights of stairs…into another waiting room!!! It was past 1:30 PM by the time we got onto the ship. At least by the time we had our lunch all the cabins were ready. We were in #9314 and the cabin was very nice and only 3 doors from the elevators. So it was now 3:00 and we had to go to our Muster Drill at 5 PM. That was more standing around and once the demonstration was over the Captain decided to keep us standing around for 10 more minutes while he droned on about the weather, the distance to our next port, the position of the ship and more useless information before he “dismissed” us. Seriously? So, here are the pros and cons of this cruise (after the embarkation disaster): FOOD - Buffet was very good, lots of selection and always hot. Staff were excellent in this area and the only problem was they kept running out of the Lipton regular tea bags. Main Dining Room – we only ate here twice but both meals were very good and the staff again were wonderful. We had the prime rib and the lobster tails. Johnny Rockets - There is a $6.95 fee per person for this place and you have to pay extra for the milkshakes. The French fries were bland and my DH was not impressed with the onion rings either. I would not recommend this place. ENTERTAINMENT: The two comediennes, especially Gary Mule Deer were very good. The Ballroom dancing show was a big disappointment. The only real ballroom dancing was at the very end for about 5 minutes. ACTIVITIES – We enjoyed the mini-golf but they need to have bumpers around each hole as now the ball can go anywhere. The shuffleboard was also good and we did not use the surf rider or rock-climbing wall. CONS - The windows all over the ship are filthy, especially in the buffet area. Normally the balcony windows are cleaned on every cruise I have been on but not on this one. There were areas of mould on some of the ceiling tiles in the buffet too. Internet…forget it! To begin with it is grossly overpriced! $30.00 per day so $240.00 for the eight day cruise! The speed was slower than an old “dial-up” system so we did not bother getting it at all. Then, if you wanted it to print your boarding passes it was $14.95 for one hour. We decided to do that at the airport for free. Lots of issues around the ship due to the age of the ship (I guess). The bed in our cabin was hard and uncomfortable even with extra (requested) padding and the pillows were pathetic. They were either thin (two inches thick) or large and lumpy (chipped foam). The balcony door was very heavy and hard to open so it took two hands to manage it. The decorative tiles around the adult pool area were in very poor shape. These tiles were about 6 inches square and a lot of them were badly chipped and deteriorating so that walking on them was painful and possibly hazardous since you could be injured. Excursions- We booked our own excursions by getting a day pass at resorts in St. Kitt’s and St. Maarten. Labadee was very nice and we were able to get a (free) clam shell with no problem at all. We did not get off the ship in San Juan as we didn’t arrive until 2 PM. SERVICE – This was one of the good things on the ship. Our room attendant, Russel was very helpful and accommodating. Veysel and Errol in the main dining room went out of their way in all respects. The staff in the buffet were always friendly and the tables were cleared very quickly. CASINO – Another area that needs updating. Some of the oldest, saddest slot machines I have ever seen. We only went there three times: won twice, lost once. Disembarkation - At least they got this right. Very well organized and we were off the ship by 9 AM with no problems at all. Lots of taxis waiting. Trip to the airport was $20.00 including tip. Overall I would not recommend Royal Caribbean simply because they are highly overpriced for the quality of the cruise compared to other similar cruise lines. Apparently they are putting all their money into their new ships and leaving their older ones to rot. Although they are entertaining to watch, I do not need to pay a higher price for my cruise to have a surf rider, rock-climbing wall or ice-skating rink. We will go back to NCL or Celebrity in the future. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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