Sail Date: March 2017
The only thing I can say about this cruise were the workers. They all were fabulous but the rest of the ship you can have. The buffet had the same things everyday and were the cheapest food you can find. The main dining room and our ... Read More
The only thing I can say about this cruise were the workers. They all were fabulous but the rest of the ship you can have. The buffet had the same things everyday and were the cheapest food you can find. The main dining room and our servers were fabulous and so was the food. The entertainment was awful. The singers and dance show was I would say, as bad as a kindergarden show and the sound was so loud we needed ear plugs. The comedian and vantriliquest were good. I had a Chinese mother and father with their 6yr old next door to us that cried and ran around in their suite most of the night and we got no sleep. They were smoking in the casino which in my opinion is out dated. They should have had one corner in the back for smoking which made me sick. No more Royal Caribbean. Read Less
Sail Date: March 2017
This was a spring break trip with my family. This was our 5th cruise but 1st with RCL. We flew into Miami on the day the cruise was leaving since we booked the flights with Royal Caribbean. We arrived just fine and were put on a bus and ... Read More
This was a spring break trip with my family. This was our 5th cruise but 1st with RCL. We flew into Miami on the day the cruise was leaving since we booked the flights with Royal Caribbean. We arrived just fine and were put on a bus and taken to the ship, no problems. The ship is very pretty and looks pretty well maintained except for some of the artwork around the ship. The shadow boxes seem to feature different types and styles of fashion. Many of the objects were covered in at least an inch of dust, dresses displayed behind the glass were falling apart and again covered in a ton of dust. If its something that is falling apart - it should be removed and replaced. We were happy about the hand sanitized stations all over the ship. Nobody in our group got sick so that was a good thing. We stayed in an inside cabin for the first and last time. I wanted to experience it since I am a travel agent, I did not want to suggest a type of room unless I had stayed in one. The room was smaller than my bathroom, it really was - we measured it when we came home. How they expect 4 people to stay in that room is crazy. The bathroom was very tiny and it was hard to turn around in the shower, you could sit on the toilet and wash your hands at the sink at the same time. They don't change the sheets in your room ever- there was a small red mark on my side of the sheets and it was always there. The floor in our room was only cleaned once after we brought sand in on our shoes from Cozumel. Shopping on the ship was bad, everything was cheaply made but expensive. The shopping on other ships we have been on was wonderful, this was just bad. Johnny Rockets was the only place that had warm food and good service. When we ate at the Windjammer Cafe (buffet) the selection was not very good, there was no service, the food was cold and it was hard to a seat. In the main dining room it took a long time to get our food, it was always cold unless it was ice cream and that was usually pretty well melted. We all had the soda package but we had to go to the bar and they took everyone who needed mixed drinks first so we waited a long time. Most of the entertainment was boring, we love going to the shows on the other ships we have been on. This ship only offered one show an evening and all except one was so boring (unless you are 70 years old) The first show was a ballroom dancing show so we thought it would be like Dancing with the Stars type of show but, it started with the song Moon River ... and just got worse. I was jealous of the people who were able to walk out, we were stuck in the middle of a row so we could not sneak out. Then we saw the ice skating show - it was nice but the one skater kept falling down. They had a Bon Jovi tribute band on another night and since we love Bon Jovi we enjoyed that show. We missed the show on the last night so I can't comment about that one. Overall the service on the ship was not friendly. The staff was super serious and not cheerful or outgoing. We had to flag down to get any help. I use a motorized scooter and it seemed to annoy the staff. We have sailed on 4 other Carnival Cruises and they were always helpful, friendly, outgoing and just so much better in every way. The only Wow we had was the Wow why didn't we sail on Carnival again. We love to snorkel on our cruises and were really excited to take a tour in the Bahamas but we were not in port long enough to take the tour we were really wanted to take. We took a tour with the cruise line, it was ok. We were only in the water about an our and it only stopped in one place. In Cozumel - we have been there 5 times in the past so we did our own excursion and spent the day at a resort, we had a nice day. On Carnival they have a long pier but they allow rickshaw drivers to pick you up and take you to the shopping area, you just give them a tip but, they don't have any on RCL so it makes it hard if you can't walk far distances. I traveled with my husband, 13 year old daughter and 11 year old son. They did not like this cruise either. It would be great if you just wanted to get on a ship, lay out in the sun and go to bed early. We will never go on this ship again. I already booked another cruise on RCL for Christmas but, I am going to see if that ship has better reviews or I am going to cancel it and go on NCL or Carnival. Being a travel agent, I would not suggest this ship for anyone under 70 years old. Read Less
1 Helpful Vote
Sail Date: March 2017
Eighth cruise with Royal Caribbean, and thought we would be loyal to this cruise line forever, but this will be our last one. Staff has been significantly cut back and service has suffered. The overall appearance of the ship is run down ... Read More
Eighth cruise with Royal Caribbean, and thought we would be loyal to this cruise line forever, but this will be our last one. Staff has been significantly cut back and service has suffered. The overall appearance of the ship is run down and dirty. A fellow passenger said that he'd been on the same ship a year ago, and although he'd got a lot of gray hair over the year, he didn't get as old as this ship. The signage at some of the bars and cafes was burned out - what does it take to fix? The cappuccino maker didn't work in any of the specialty restaurants, which you have to pay for, so the waiter directed us to the coffee bar. In the past, they would have gone to get the cappuccino for us, wherever they had to go. When we first started cruising, before entering a restaurant or returning from an excursion, there would be a staff member with a bottle of hand sanitizer that we had to use before entering. On this cruise, never once were we advised to wash our hands, and although there were hand sanitizer dispensers around, the were often empty. The cutbacks are more important to the cruise line leadership than the safety of passengers. The curtain in the dining room had a large, visible 6 inch tear in it, that I had to stare at each dinner. There was a big yellow stain on my pillow case when we boarded. The shears in our stateroom were stained. Our sink dripped and piped dripped on the bathroom floor. Our fridge didn't work. Carpets and wood flooring were worn. My husband made a mistake that locked our safe, so we had to call maintenance. It took 3 different people to open it. The first 2 said it needed to be drilled. Then the third person came and using the tools of the original 2 people, opened it in seconds. The first 2 people were incompetent. The same thing happened with our stateroom door lock. We returned to our cabin one afternoon and a maintenance guy was working on the lock that was fine when we went out earlier. Never really understood why they were working on it, but he said he fixed it and left, and then when we went to leave, the door wouldn't lock. It took 2 more attempts to fix it right. Clearly the cruise line has gone down over the past few years, so we'll be try out different cruise lines in the future. No more Royal Caribbean in our future. Read Less
Sail Date: March 2017
We have been cruising for many years, and had over 20 cruises with different cruise lines. We came with our family and this was really a bad experience for us. You should look for other cruise lines as Royal Caribbean tries to make money ... Read More
We have been cruising for many years, and had over 20 cruises with different cruise lines. We came with our family and this was really a bad experience for us. You should look for other cruise lines as Royal Caribbean tries to make money on the expense of quality and services.They will rip you off with all kind of charges. On Labadee, which is actually the ship-on-shore, as it is a private area of Royal Caribbean, charges are extremely high. They found the way to charge for everything - that is free on ship.Great way to make extra money.. If you are looking for quality food, book other cruise lines.Regent of the seas or Oceania. If you want to drink espresso, bear in mind you have only 1 station on the whole ship. You will be hustled during the whole cruise with different kind of product marketing . Summary: the worst cruise ever had. Read Less
2 Helpful Votes
Sail Date: November 2016
Ok so where to start, so many things to say. First of all, we had to wait 4 1/2 hours in line in the heat just to get on the ship. We never went to a terminal. It was a tent that was even hotter inside to wait in more lines. After a couple ... Read More
Ok so where to start, so many things to say. First of all, we had to wait 4 1/2 hours in line in the heat just to get on the ship. We never went to a terminal. It was a tent that was even hotter inside to wait in more lines. After a couple hours they finally started passing out water while we waited in line. We didn't leave until 6pm and when we got onboard there we didn't get to grab a bite to eat because we had to go immediately to the muster drill. By the this time we were starving and went looking for food. Could we find any? NO!!! We were supposed to wait for the dining room to open. I had an anxiety attack at this point and started crying and begging for food so I went up to one of the waiters and started yelling at them that I just wanted food and to sit down. Something to the effect of: "Can't we even get fed on this stupid ship? I just want some food and my feet hurt and I want to sit down already. We've only been waiting for hours in line!" Yes, embarrassing, but it happened. I've got to say they found me a seat and within two minutes moved us into the dining room. Probably to keep everyone else from rioting. After A glass of wine and some bread I started to calm down, ate and went straight to the stateroom and to bed. Everything was ok until we got to the royal Caribbean port in Haiti. We booked an excursion for jet skiing. With our friends. The staff on the excursion was rude and antagonizing. The chicks name was HANNAH and she gave us misinformation and was rude to us because we are middle age and treated us like we were geriatric. She almost let our friend drown because she didn't follow safety protocol or recommendations for the excursion. After 30 minutes of our friend in the water she decided to stop laughing and saying Ebro thing was cool and called for help. After the boat came and took our friends away we just wanted to be done and on our way. They charged us twice for the locker because of their mistake. The port shopping was horrible because the people are so aggressive and rude. Plus, they lie to you just to get you to buy. One guy actually got in my husbands face and told him "LOOK AT ME! I'm taking to you." The only good thing was that the ship provided food and beverages. On Wednesday night there was supposed to be a Latin pool party but the whole deck got flooded from the pools because the ship was rocking so badly since we sailed that it was cancelled because they were worried the band would get electrocuted. So were we. They told everyone to go to the Cosmopolitan Club to continue the party. That was a disaster. The do apparently didn't get the memo and some old lady started yelling and cussing at him that no one liked his music and to play something else. When he did, she started yelling at people to get up and dance, so we left. At 1am, said lady was leading a protest two decks below us, stomping and chanting "This stupid "A" (profanity) boat sucks!" because they closed the only dance club early. This went on for 30 minutes. At 4am there was an explosion and I thought the ship was sinking. Never found out what that was about. For the first 3 days the hallway smelled of sewer. There was only one dance club on the ship. The Latin band was awesome! But they only get a corner the deck and it was super crowded because it was the only place that had decent dance music. I called and bought a gift for my husband for our anniversary, which was on the 29th. I waited all day and nothing came. Next day we went to guest services and to find out what happened and they apologized for the error, which I they never said what happened but they ruined the surprise. They tried to make up for it and offered us a bottle of champagne, which we never recieved. They also offered us dinner at one of the premium restaurants to make up for it. That was nice, but ,y husband woke up sick and it wa on the last day of the cruise so I had dinner with my friend and not our anniversary dinner. So no anniversary celebration for us on the ship, thanks to ROYAL CARIBBEAN. Needless to say, we will never ever travel with them again. Worst vacation of our lives. Read Less
Sail Date: November 2016
Mom has liked Royal Caribbean in the past - it's a older crowd (she is 82) and she feels more comfortable. We had problems after problems. The guy at the desk told me 2 things about WIFI that was WRONG and they keep telling me to ... Read More
Mom has liked Royal Caribbean in the past - it's a older crowd (she is 82) and she feels more comfortable. We had problems after problems. The guy at the desk told me 2 things about WIFI that was WRONG and they keep telling me to call Verizon. It's their fault. Horrible customer service - paid for WIFI and it does NOT include calls or text - just data. So many things went wrong. From having my 82 year old mom stand in the sun for 3 hours waiting to board, to a room that is in badly need of some repairs. Our room had a wind tunnel noise and it took maintenance 2 days to get this fixed and kept us up for hours. I bought souvenir T Shirts ( NOT from this itinerary mind you!_) and they all shrunk ! So many things went wrong. The mattress was hard. There was a black ring around the toilet, no tissue in bathroom. Food choices were bland. Try another cruise line. Read Less
5 Helpful Votes
Sail Date: June 2016
We sailed on Navigator Of The Seas to the Baltics. The ship itself is adequate and well laid out. The touch screen devices around the ship however were useful for finding our way around. We did find it difficult to find anywhere quiet to ... Read More
We sailed on Navigator Of The Seas to the Baltics. The ship itself is adequate and well laid out. The touch screen devices around the ship however were useful for finding our way around. We did find it difficult to find anywhere quiet to sit and read as all the lounges had music playing in them at all times of the day and night. The 'library' was more of a games area and certainly not a comfortable place to sit. On sea days there was a distinct lack of sun beds. The service from the stateroom attendant was excellent so too was the restaurant service staff. The food was average however in comparison to what we've experienced on other cruise lines. The management on the ship is a joke and communication is poor. Even when you query something with guest services that you've heard on the tannoy, they have no idea. We also had issues with drinks being charged to our account, yet we had a drinks package and always ensured our choices were within the package. There were differences of opinion as to what was in the package depending on which bar you were in. Again more time taken up queuing at guest services only to be promised it would be sorted, but days later it was still occurring. Most of the announcements made by the captain were incomprehensible. Many passengers were commenting that they just couldn't understand what he was saying. Again, more visits to guest services to ascertain the information, but even they said they had difficulty understanding him. Our experience with RCI hadn't been the best but unfortunately this was set to get much much worse as the end of the cruise approached. Our last port of call was cancelled due to time having to be made up in order to get back to Southampton on schedule. We had experienced a delay in St Petersburg early on in the itinerary due to weather conditions making it unsafe to leave. These things happen and whilst disappointed not to be stopping at the last port, we fully understood the reason for it. Unfortunately poor communications resulted in passengers only being informed at the last minute that we would now be late getting back to Southampton. This resulted in many international passengers frantically try to rearrange transport for connecting flights and in many cases totally rearranging their flights altogether. People we spoke to in this situation said that guest services had been very unhelpful and only permitted them to make one phone call. In some cases, the prearranged transport organised via RCI had simply been cancelled and passengers were forced to make their own arrangements. Certainly not the relaxing last 2 days at sea they had hoped for. The communications for the day of disembarkation were all mixed up. The old schedules, which had been given out previously, were replaced with the new timings to allow for the delay getting back to Southampton. Someone in charge however had omitted to change the information for cabin vacation arrangements and meeting in the designated areas. Passengers were therefore following different instructions. Again, no one in authority seemed interested even when it was brought to their attention. Even when the Cruise Director was making an announcement it was clear they didn't have a clue what was going on. Passengers who were now congregating in the designated areas just shook their heads in disbelief at yet more ineptitude. As we began to dock in Southampton, RCI representatives in the designated areas were instructing passengers to form a line towards the gangway in readiness for disembarkation. The line on deck 4 was extending towards the casino and staff we sending families with small children into a smoking environment. Even when parents complained and refused to stay in there, staff did not appear to comprehend these concerns and in some cases stood arguing with passengers. When the exit doors were opened for disembarkation, passengers started to move forward towards the gangway. There were hundreds of people all on the 'self assist' option so everyone had luggage too and it was difficult to move easily. Staff then started to bring passengers through from other directions and decks, preventing those who were lining up from getting off. People in wheelchairs and mobility vehicles were tossed aside and no regard was given to the vulnerable passengers onboard. With no management of the crowd and more and more passengers being crammed into one area, the staff on the exit door then refused to let us off. Now they decided we must use a difference area to exit. No one could turn around let alone move to another area. My husband was assaulted by a member of staff because he was unable to move. One young lady began to have a panic attack yet staff did nothing to assist her. Passengers at the front near to the exit were trying to get the attention of staff, pleading with them to open the doors as they feared they would be crushed with the volume of passengers now moving forward. Staff refused and at one point forced the doors shut on an elderly lady and her husband in their attempt to pen us in and prevent us from leaving. This poor lady was screaming in pain. I'm certain if it hadn't been for her husband having to force the doors open to free her, we might not have made it off alive. Since my return I have contacted RCI who refuse to accept any responsibility for the debacle with disembarkation. Their response is to blame passengers for not doing as they were instructed. Passengers did exactly as they were instructed - the problem was RCI gave so many conflicting instructions, no one in authority took charge to rectify it soon enough. I've forwarded all the documents to them which detail the varying information given out to passengers. RCI say they have thoroughly investigated the matter but all this meant was that they'd spoken to the staff onboard! Hardly a thorough investigation. I call that a biased view. The assault on my husband appears to have been swept under the carpet whilst they concentrate their efforts on avoiding bad publicity than they do about establishing the facts. This was our first cruise with RCI and will most definitely be our last. Read Less
41 Helpful Votes
Sail Date: May 2016
We chose this cruise to see some of Norway. First it took far too long to bord this ship. Secondly we had the all inclusive drinks package but it wasn't all inclusive as sold to us by Thompsons also there was three of us in our ... Read More
We chose this cruise to see some of Norway. First it took far too long to bord this ship. Secondly we had the all inclusive drinks package but it wasn't all inclusive as sold to us by Thompsons also there was three of us in our room and but only two of us was allowed the drinks package. We had to pay for another drinks package. Thirdly entertainment was complete rubbish these entertainers would have failed the X factor interview the ship was in my opinion run down should have been refitted at least two years ago. Also you had to pay for activities on the ship what a joke no cinema tv was rubbish and repeated over and over again. My wife broke her arm my daughters boyfriend was sick the whole week and my daughter, son and myself were bored most of the week because of very little to do that didn't include paying for it. The burgen tour was cancelled but we only got told this once we were already on the coach. And to add insult to injury the people in the cabin next to us smoked even though the cabins were all non smoking and nothing was done about it even though I complained to the cabin boy more than once Read Less
16 Helpful Votes
Sail Date: April 2016
Let me preface what I am about to convey by stating that I have been cruising since I was five years old when my grandparents (my grandmother is currently 89, still works as a travel agent, and has been on 108 cruises) first took me on the ... Read More
Let me preface what I am about to convey by stating that I have been cruising since I was five years old when my grandparents (my grandmother is currently 89, still works as a travel agent, and has been on 108 cruises) first took me on the S.S. Dolphin, and since then, I have been on approximately 35 or so cruises with approximately 25 of those cruises on Royal Caribbean. I am currently a Diamond Plus member of Royal Caribbean’s Crown & Anchor loyalty program, and cruising on Royal Caribbean’s ships has been one of the great joys of my life. I have gone on a cruise almost every year of my life, and I typically bring groups of 15 or more friends and family members with me so they can share the joy I experience. With that said, I’ll discuss the Navigator of the Seas sailing April 24, 2016. We booked the Navigator of the Seas with a large group in order to celebrate my 35th birthday around January of 2015 - a full 15 months prior to sailing. My husband and I were hesitant in booking a Royal Caribbean cruise because of a medical incident on the Oasis of the Seas several years prior that resulted in us being disembarked early and how handled Royal Caribbean handled it, but because of my longstanding love and enjoyment with the cruise line, we booked along with twelve other friends and family members. Then, the worst possible thing that could have happened, happened. TWO WEEKS prior to sailing on the Navigator of the Seas, my husband gets a call from Royal Caribbean informing him that his reservation has been cancelled effective immediately (not my reservation). The associate, was unhelpful, rude, and provided no answers other than it related to the Oasis of the Seas sailing and that their Global Safety Team is prohibiting him from boarding the ship. I called after his conversation concluded with her, and I had the exact same experience. she was the end of the line and that there was no possible way to have this decision reversed – even after tears and begging and pleading just to even talk to someone else (apparently she does not have a supervisor, according to her). Yes, you could say we should have expected this possibility, but we honestly and sincerely thought that with my husband’s name and personal information in Royal Caribbean’s system for a full 15 months prior to sailing and without ever having received any notice related to being blacklisted that enough time had passed – 2.5 years – and that booking this sailing would be fine. Royal Caribbean’s decision caused significant strife in our relationship seeing that now, 2 weeks prior to sailing, I was faced with making a decision of either staying home with my husband or screwing over the other family and friends that had taken time off work, spent money, and planned a vacation at my behest. Ultimately, we made the difficult, but unavoidable decision that I would go and he would stay home, crushed from disappointment. To alleviate the situation as much as possible, we ended up purchasing plane tickets and hotel stays so that my husband could at least fly to Grand Cayman and Jamaica, two of the Navigator’s stops, to spend time with me and the group. Not an ideal outcome, but better than nothing Thank you for bearing with me to this point, but I thought it was important that you have the all of the background information. I’ll now discuss our actual cruise on the Navigator of the Seas, April 24, 2016. Just to mention, I actually sailed on the Navigator 3 or 4 times back when it was relatively new, and the ship, as I understand, recently went through renovations in 2014. To make this easy and clear, here is what was GREAT: • The boarding and disembarking processes are very smooth and quick. Even with long lines, we were able to board the ship with no more than 15 minutes of wait time. Disembarking was similarly easy. I am glad Royal Caribbean seems to have put in place a system that truly works. • The entertainment on Royal Caribbean is outstanding. The performers are amazing, the show storylines, direction, etc. are bar none. The ice show, Ice Dancin’, is my particular favorite. It is essentially the same story as when the ship was new in the early 2000’s, but the ice skaters and production staff put so much liveliness and energy into the show that it doesn’t feel as dated as it is. • The excursions and the employees who coordinate them are amazing. We were running behind for our Stingray City tour (due to an issue with the tenders) in Grand Cayman, and the ship staff rushed us to the next available tender, called the tour operators, and made sure we made the tour. • The pool band and pool entertainment were top notch as always. They have even found new ways, in addition to the traditional belly flop contest and sexy man contest, to keep everyone excited and energized. • The food in the Windjammer Café has also improved. On this trip, I found more options and even better (more flavorful) food than on previous trips. Royal Caribbean is clearly stepping up its game for the people who choose to dine outside of the dining room. • Aesthetically, the ship looks beautiful. Royal Caribbean did a phenomenal with the renovations, and the ship looks clean and brand new. Here is what was NOT SO GREAT: • While the ship’s appearance was for the most part flawless, there were odors throughout the hallways. The odors were pervasive and put simply, smelled like sewage. • We ate in the dining room every night of the week. It is clear that Royal Caribbean has implemented drastic cost cutting measures. Whereas in the past, a server would have two or three tables max, the servers now seemed to have 4 or more tables. As you can imagine, this greatly slowed down dinner service. The issue was the same with the dining room bar server. Instead of formerly having 5 or 6 tables, now there would be 1 person assigned to vast areas of the dining room. On some nights, we would not receive our cocktail until the entrée was served – and it was to no fault of the bar server, he was great and working as efficiently as possible. This increased workload for the servers resulted in a complete lack of relationship building that normally happens with your dining room waiter. In the past, the servers would know everyone’s name, engage with everyone, and even know some of your personal likes and dislikes by the end of the cruise. This is no longer the case. Additionally, our busboy, who was splendid, seemed so frazzled trying to handle all of the tables that he even dropped my butter knife on the floor and just put it back on my plate – unheard of on a Royal Caribbean ship in the past. I think the ship’s automatic gratuities, while convenient, do not encourage the dining room staff to outperform the bare minimum. On a side note, the other half of our group had a different server and busboy, and their experience was the exact same, so I do not believe our experience is isolated. • Speaking of bar service, now that the ship offers unlimited drink packages, bar service and bar availability have noticeably deteriorated. I think now that the bartenders no longer receive per-drink gratuities, they no longer seem interested in providing top-notch service. Every drink ordered seemed like a chore instead of a chance to bond and enjoy the exchange as it used to be. In previous years, the pool would have cocktail servers roaming around, offering the day’s frozen drink in a souvenir cup – all of that is gone. For example, on a previous cruise, we had a pool bar server named affably “Dr. Feel Good.” Talking to him and ordering drinks from him was one of highlights from that trip. He always made everyone laugh and kept everyone happy. Again, gone are those days. • The ship’s WIFI is a joke. Do not spend the $20 per day on it unless you absolutely have to. The internet hardly worked anywhere on the boat. Unless your entire cruise was going to be spent on the Promenade, the Windjammer, or parts of the casino, it is a complete waste of money. The signal constantly had to be reset to work, and IF it did work, it was incredibly slow. I understand the technology limitations while being at sea, but don’t sell a $20/day product that is mediocre on its best day. • I was also surprised to see that the nightclub, formerly on Deck 3 by the showroom, has been turned into cabins. On previous trips, some of our best memories were in that nightclub. Now, the only place to dance and listen to music after 12:00-12:30 AM is the Cosmopolitan Lounge (the top deck, surrounded by glass). While this venue is nice, it does not offer the same experience by any stretch of the imagination. On a side note and interestingly enough, the casino (and all ship bars except the one lounge) closed by 1:15-1:30 almost every night of the week, and it wasn’t because the casino was empty, the casino staff actually shut down and asked everyone to leave. Maybe this is how the ship casinos are operated now, but it was certainly a surprise to me based on my previous cruise casino experiences. • With a handful of exceptions, the ship’s crew and staff generally seemed tired and disinterested. In the past, all crew and staff would smile, wave, engage with you, etc., and now, the ship employees couldn’t seem to even bother. For a person who has sailed with Royal Caribbean so many times, this was truly surprising. I do not know what Royal Caribbean’s business objectives are, but lack of customer loyalty, disregard for passenger experience, and cost cutting are clearly on the list. All of the little touches and attention to detail that made Royal Caribbean so special to me over the years seem to be completely gone. Based on what Royal Caribbean did to me and my husband alone, I will never sail with them again, but even had that not happened, I am deeply stunned and disappointed. Royal Caribbean always positioned itself way above the likes of Carnival and NCL, and now I would say there is no difference, except that Royal Caribbean is more expensive… and for nothing. At least with those other two cruise lines, you know what you are getting ahead of time and you are paying a fare commensurate with that expectation. I am and will always be an avid proponent of cruising, and it is now clearly time to partner with a company that I know will treat me and my family right, care for passengers, and provide the ultimate vacation experience. Adios RCCL Read Less
Sail Date: August 2015
I have cruised many times and normally my family cruises with Carnival, however, Royal Caribbean is just one of those boats you see from the balcony of yours and think, "Whats that boat? I want to get on there!" Boy, was I wrong! ... Read More
I have cruised many times and normally my family cruises with Carnival, however, Royal Caribbean is just one of those boats you see from the balcony of yours and think, "Whats that boat? I want to get on there!" Boy, was I wrong! I moved to Seattle last year, and we have had this family vacation planned for over 8 months. I flew all the way down from Seattle for a family vacation that turned out to be a complete disaster. I was extremely EXTREMELY disappointed with Royal Caribbean and the Navigator of the Seas boat. The food tasted like complete CRAP. EVERY. SINGLE. NIGHT. The ONLY good food was at Sabor the Mexican restaurant. I wish I hadn't only just discovered that the last night because we would have eaten there every day. Room service was equally HORRIBLE. They got our order wrong EVERY SINGLE TIME, (if we even got our food at all), and when we called to ask about it, the manager on duty was again, extremely rude. The staff on the ship, especially in the casino were EXTREMELY RUDE. I was appalled at the low level of customer service and manners that this crew and its members had, no respect for any of the guests whatsoever. We had a leak in our cabin that made the entire floor between our bathroom door and desk soaking wet. I called it in twice and nobody ever came by to fix it. So we were walking on wet, stinky carpet for the last 4 days and the dripping was very obnoxious and hard to drown out at night when we wanted to go to sleep. The photographers on board were horrible. Crappy backgrounds, if you can even call them that, for the pictures and there was a caution sign in the back of one of my pictures. Idiots. Extreme lack of anything to do on the ship ever. Not a lot of shows, one of the few shows that was scheduled was cancelled. Boring shows, if and when there were any. And "at sea" days there was nothing scheduled to keep the guests occupied. It was horrifically boring. I will say the ONLY good people I encountered on this trip were: my stateroom attendant Golda (she was fabulous), Horace and Anjelica at the Casino bar, Marlon in the Metropolis and Star Lounge areas and our dinner servers Joaquim and his assistant Joseph. These handful of people were FABULOUS. They in fact, were the only thing I enjoyed about this family vacation. I will never cruise with Royal Caribbean again. Read Less
1 Helpful Vote
Sail Date: June 2015
This was my second cruise on Royal carribean with my family. From the first day we arrived, I felt like they have lost their royal treatment. The food was disgusting. the bread was hard, the smell of the sapphire restaurant was horrible, ... Read More
This was my second cruise on Royal carribean with my family. From the first day we arrived, I felt like they have lost their royal treatment. The food was disgusting. the bread was hard, the smell of the sapphire restaurant was horrible, and the cook couldn't prepare soft scrambled eggs. The pool area was dirty all the time, the room a/c was not cooling well at all. And some of the staff workers were rude, they badly in need of a class in customer service. But on the other hand, they were very informational on what's going on. I'm willing to give it another try. I think they just over booked this cruise and was not able to accommodate everyone to give you that outstanding service that they are known for. Read Less
Sail Date: May 2015
My wife and I along with our 2 daughters ages 4 and 1 sailed the Navigator on 5/17. We've been on 4 Carnival cruises but wanted to try RC for the childcare due to our 1 ye old. Ship is outdated, old, pink hallways. Staterooms and ... Read More
My wife and I along with our 2 daughters ages 4 and 1 sailed the Navigator on 5/17. We've been on 4 Carnival cruises but wanted to try RC for the childcare due to our 1 ye old. Ship is outdated, old, pink hallways. Staterooms and balcony are ok on size. Bathrooms only have hot and NO cold water until debarkation day. Windjammer buffet tastes of all hospital food. Very rude lady that works left hand side when you walk in told my 1 year old she "beat her hand" if she spilled sugar from the caddy. I thought it was a funny joke until she repeated it 3-4 times and I told her to get lost. MC on the pool deck got very annoying throughout most of the day. Room service never picks up the phone and I was on hold for 35 minutes one day before I got them to pick up. We were invited to the captains dinner table for dinner on Friday night. Took 45 minutes to get out drinks. We had already been served bread and appetizers by this point. Kids were done with dinner before they received drinks. Last night of cruise AC stopped working. bartenders on pool deck were usually rude most of the time. The only day the juices in the windjammer weren't halfway watered down was debarkation morning. Also, in the same parts of the ship smell horrible of sewer waste. You'd get a whiff here or there and avoid those parts of the ship. Childcare was great in babies and aquanaughts. Girls in the R bar know how to make great drinks. We made the best of it but NEVER again. Especially for how much more we paid. We will head back to Carnival any day. RC Navigator disappoints. Read Less
Sail Date: September 2014
Where do I begin? This cruise was so terrible we may never go on RCCL again despite the fact we are I have high up on the tier for past cruisers. Complaints were brought to attention of the assistant manager which were answered with empty ... Read More
Where do I begin? This cruise was so terrible we may never go on RCCL again despite the fact we are I have high up on the tier for past cruisers. Complaints were brought to attention of the assistant manager which were answered with empty apologies. I spent 1.5 hours on the phone with customer service after returning. I was told we would have a resolution within 72 hours but now I am told it will be next week. Luckily we met some really good people which made the cruise tolerable because we were all upset with everything from the service to the food to the entertainment and the trash left around the pools. We had two other people with us who never cruised. They were extremely disappointed and do not plan to go on another cruise again. Its sad that this experience was so bad for them because we love cruising. Our cabin steward was awesome but that is as far as it goes. The ship was falling apart. A stool in the pol area was broken and when my husband sat on it he almost fell off. The carpet was dirty and looked very old. One of our friends had a toilet explode in his stateroom as well as the neighbors. He called for service and they told him they could not do anything about all the feces on the wall, ceiling and mirror because it might disturb other guests since it was midnight. They told him to use the bathroom upstairs in the public areas!!!! Really..... He had to sleep with the stench all night. After going to guest services about a few of the issues, we were given chocolate covered strawberries. My daughter started eating them and noticed one was moldy. She is highly allergic to mold and could have had a serious, very serious relations had she eaten it. The food was terrible in the dining area as well as being cold. The only staff who ever called us by our name was our cabin steward. The bars constantly ran out of beer, mostly coors light and bud light. A bartender at the pool was so rude, most people would go climb the stairs to the Sky bar to avoid his rude behavior. The public restrooms smelled like urine. One near he pool for the men could be smelled outside. Even after all this was discussed with guest relations, nothing was done.   Read Less
Sail Date: January 2010
I have cruised 15 times before and actually this cruise would have made me a Diamond Member.(10 Sailings) I used to think Royal Caribbean was one of the best in the industry but after this last cruise,not anymore. I feel that it has ... Read More
I have cruised 15 times before and actually this cruise would have made me a Diamond Member.(10 Sailings) I used to think Royal Caribbean was one of the best in the industry but after this last cruise,not anymore. I feel that it has lowered it standards so much that there is no class left on this line and that is what used to separate it from the rest. Everything on and off of the ship that is related to Royal Caribbean is about making a buck, not the passengers enjoyment. I booked this cruise 5 months in advance thinking I was safe since RCCL has a "Price Guarantee" Well the rates dropped, and dropped and dropped. When I called RCCL four times, they said that the "Price Guarantee" did not apply to "Royal Sales Events" pricing. What kind of crap is that. So in a nutshell, my parents who booked last minute, same category paid hundreds less than us and they had use of our money for months. DON'T BOOK UNTIL LAST MINUTE TO GET THE BEST DEAL. In just the last few years, the following have disappeared from Royal Caribbean ships. The midnight buffets, Chocolates on the pillows, the Caribbean night by the pool, the platinum member gift (hat or tote bag) Hair Conditioner (It still says they provide it on their website.) and much much more. What has appeared are a $4 charge every time you pick up the phone for room service after midnight and if you try to call for room service at any other time, they do not answer the phone, I imagine it is to discourage you from ordering. We had to call guest services and see if they could connect us. This happened every time. The price of the drinks is outrageous. The drink of the day was as much at $8.50 plus tip and they have made the glasses much smaller than they used to be. Wine...OMG. 1-$9.99 bottle of wine in Ohio is $56.50 on the ship incl.gratuity. They have reduced the value of the Platinum member coupon books so much that you might as well throw them away. ie: Buy one bottle of wine for $50 or more and get the second (over $50. for 15% off) So because you are a platinum member 2 bottles for $107.50 with gratuity. At home for this wine-$20. The menu in the dining room has not change in years. The best food on the ship comes at a cost of $20 and $25. per person in Chops and Portofinos. This is the kind of food that used to be in the dining room and included in your cruise fare. We ate Breakfast in the WindJammer and not once did someone come and collect our dirty plates or ask us if we wanted juice or coffee. This is all self serve now. What is not self serve anymore are the beverages in the Windjammer, they have a station with glasses of water, juice, coffee. This prevents anyone from refilling their own water bottle so that you have to pay $4.95 for theirs.(I drink at least 8 of these a day...You do the math) When I asked the beverage attendant to please refill my bottle for me they refused. Shaking his head, making a tisk, tisk noise. Also, on our last evening in the Windjammer, the wine water actually growled at my 80 year old mother, not once but twice, because she did not want to buy wine. OMG, I couldn't believe my ears. We could not get 4 chairs together in the solarium. On the last day, We went down early and got 4 towels with our seapass cards, for which you will be charged $20 per towel if not returned to them. The women handed me the towels and said if I got caught saving chairs and I lost the towel because of it, I would be charged. My husband and I said "we are getting two additional chairs for my Mom and Dad who had to wait for the elevator because they couldn't do the stairs and besides, we haven't been able to get 4 seats together on the entire cruise. She just shrugged. This would have been a pleasant sea day but the solarium pool was closed all day for some reason and the spa took the color out of all of our swimsuits, over treated. We would finally doze off when the bing bing bing of announcement went off to announce to everyone that Royal Caribbean needed more of our money and that we should hurry and go buy bingo cards ($44 for 4 games), or amber jewelry or Fine Art at the auction. This happened every hour. VERY annoying but the straw that broke the camels back was this..... We were on this cruise with my parents who in the past had bought and paid for 12 staterooms in D1 for a family cruise in 2007 on the Adventure of the Seas and they wanted to do it again for our family this summer. One the first day I called down to guest services and asked them to move them closer to the elevator, as it was too far for my Mom to walk. They wouldn't and the ship was not at capacity. At that moment Royal Caribbean lost $30,000 from my Parents because we will not book another cruise with them again. As far as entertainment. They had a great comedian one night but the Royal Caribbean singers and dancers sucked. For a relaxing vacation, do yourself a favor and book a hotel or condo on the beach somewhere and enjoy the beauty, culture and flavors of the country you are visiting. It will be much cheaper and much more enjoyable then being trapped, herded and bullied by of a cruise ship company that wants every penny you have. Read Less
Sail Date: August 2009
Just off this Rome-Sicily-Athens-Turkey(Ephesus)-Crete. A total waste of time.First, these are not great ports. Sicily was 100 degrees, and only had a 2 1/2 hr drive each way for 45 minutes on MT Etna or a vist to an ampitheatre in a ... Read More
Just off this Rome-Sicily-Athens-Turkey(Ephesus)-Crete. A total waste of time.First, these are not great ports. Sicily was 100 degrees, and only had a 2 1/2 hr drive each way for 45 minutes on MT Etna or a vist to an ampitheatre in a tourist town that closes 12-3 pm. This gives you an hour for sites and barely an hour for shopping which is limited. The port town is awful.Our kids stayed in town and the highlight was a car on fire. Athens was fine, but all tours sold out very early, forcing us to find a taxi/pseudo guide. Kusadasi was the best stop, and the highlight. Great town and the ruins of the town of Ephesus were outstanding. Crete...why even stop. Dock and off around 8am, and on the ship around 1pm, with a 55/pp trip to a crowded beach the only main option, and a riun site, which we did, which was very poor compared to Ephesus. As per the ship...crowded!!! The 3 small pools were never accessable in any daylight hour. You don't want to walk the periphery unless you are prepared for the gauntlet of cigarette smoke...awful. All outside decks were loaded with smokers, which was allowed. THe food was poorer than any other cruise we ever were on and the buffett often had no seats. Another thing I never read about Royal Carribean (our first, usually Princess), was the limited access for the kids to the things they brag about. Ice skating...most days it is open only for 2 hours, with the exception, the last day at sea. Same with the rcok climbing and in line skating. You book with the expectation these are 6-10 hours a day and easy access. Not so. When open, the rock wall was 30-45 minute wait. Skating was a parking lot and often they ran out of common sizes. It was laughable the inline "dog walk" (about a 40 ft narrow oval) was closed due to "wind". I checked...ship was at 20 knots and wind speed 8-10 on the monitor. It's a ship at sea for goodness sake! First and last time on Royal C. Our kids totally agreed. Read Less
Sail Date: March 2009
I was gravely disappointed with this cruise on the Navigator of the Seas with Royal Caribbean on March 18th. It started from the time I called Royal Caribbean to learn they did not rent wheel chairs while aboard the ship. I was ... Read More
I was gravely disappointed with this cruise on the Navigator of the Seas with Royal Caribbean on March 18th. It started from the time I called Royal Caribbean to learn they did not rent wheel chairs while aboard the ship. I was trying to get one for my mother who was traveling with us and has Multiple Sclerosis. Then I found out as we were on the ship they did have Royal Caribbean wheel chairs, we saw them quite frequently aboard the ship. I can not understand why they told me they did not have them when I called and no they did not tell me they where out for that sailing. It was a direct "no" we do not rent wheel chairs. So my mother spent most here time in her cabin without a wheelchair. I was extremely disappointed with everything on the ship. They served the same food in the Windjammer for breakfast and lunch everyday of the week. Breakfast I can understand, but not lunch!! I have never had that even cruising three times before with them. I went on my first cruise on Carnival in December 08 and was quite impressed with them compared to this cruise. They had a wide variety of food everyday and it was never the same. Who wants to eat the same food over and over? Carnival even offered FREE Sushi on there three day cruise. On past ships with Royal Caribbean they have the Seaview Cafe that offered chicken wings, onion rings, and a variety of other options. They do not have that on their newer ships. Instead they give you Johnny Rockets and charge you a fee of 4.95. How much more greedier are they going to get? My experience with dinner in the formal dinning rooms was not as well as expected. Our service was terrific but the food was mediocre. We were told they do not offer lobster on there 3 or 4 day cruises. On my recent three day Carnival cruise we had lobster, plus paid much less for the cruise itself. Even the shows on this cruise were only average, the shows on Carnival for excellent actually incredible compared to this cruise. They have also changed there delivery policy on alcohol. They use to deliver it to your room on the day before departure. Now you have to pick up you alcohol the day you depart. I guess they don't think you have enough to do on departure day. I asked the two men working "how am I going to pack it if my luggage is already packed up and gone". The two gentlemen looked at me like I don't care that is your problem. We all know the reason they started this policy is greed again. They want to make sure you buy their watered down drinks, so they can make more money off of you. We also noticed on departure day a few people in are area alone that had forget to pick up their alcohol. One person had been waiting over an hour for them to bring it out to her. Royal Caribbean is not looking out at all to what could make your departure easier. I booked this cruise for ten of us and one person who went with us had only been on Carnival ships. She had cruised with Carnival about fifteen times and I had raved so much about Royal Caribbean I was embarrassed by the end of this cruise. She won't be going back on a Royal Caribbean ship ever. In short the comparison from this four day cruise on Royal Caribbean compared to the three day on Carnival. Which, this is something I never thought I would say Carnival well surpassed by expectation. I don't believe I will be traveling on Royal Caribbean anytime in the near future. I hope everyone reads this and it helps make your decision if you are considering a cruise between the two. Please don't make the same mistake. Remember you are on this cruise with no other food but what they serve you and I don't think anyone wants to eat the same thing over and over!! Read Less
1 Helpful Vote
Sail Date: August 2019
Summary Pros: *Wonderful kids camp - ages 3 to 11 are all together and my kids said it was the best Adventure Ocean camp they’ve been to *El Loco Fresh Taco Station - food was good and they had enough ready items that you can ... Read More
Summary Pros: *Wonderful kids camp - ages 3 to 11 are all together and my kids said it was the best Adventure Ocean camp they’ve been to *El Loco Fresh Taco Station - food was good and they had enough ready items that you can grab something *For the size of the ship, pool options were good *Fun and attentive staff at Windjammer (if you can find a table to eat at) *Cool guy rides the elevator playing a piano! Cons: *Lack of entertainment - there was basically a comedian and 1 ice show that was shown twice *Navigator and Royal App out of sync so you could miss one of the VERY FEW events on board *Waterslides are cool in concept, but there were absurd wait times (+1 hour) for the Blaster slide and only a few mats for the the Riptide so only the same 15 people can ride it and you have to basically wait for someone to not want to ride it anymore , including port days! *Coco Cay bungalows are a complete waste of $400 and in general, excursions are over priced at Coco Cay The Details We are a family of 5 - 2 adults and 3 kids ranging in age from 4 to 10 and we are experienced cruisers; we are Emerald with Royal, and have status on Carnival, Disney and NCL but admit that Royal is our preferred cruise line at the moment. This was our first time on Navigator of the Seas but we’ve sailed Mariner, Oasis, and Allure recently. We knew Navigator was much smaller than Oasis and Allure and comparable to Mariner, so we knew what to expect, sort of. This was BY FAR our least favorite Royal Caribbean experience. The boat is OK, but there were a lot of small things that added up and left us frustrated and annoyed more often that I should be on vacation. There were some highlights but overall, I would not recommend this itinerary; Royal has much better experiences, including the Mariner. This was an overall, very subpar experience for us. It was not all bad, however. The ship was recently updated, which is how the water slides were added, the specialty restaurants added and according to the staff, how the kids camp was reconfigured. The camp, again according to the staff (I didn’t verify) is the first and only in the fleet to have ages 3-11 all together. My kids, who are experienced “Adventure Oceaneers” RAVED about the camp. They said it was the best one yet! Staff was very nice and friendly but there is a 90 person capacity to the camp so while I don’t know of anyone turned away, it’s possible, I suppose. The dining room was OK. Staff didn’t really go above and beyond like they usually do. We had early seating and only ate there on nights 1 and 3. Nights 2 and 4 we did Windjammer/Cafe Promenade so that may have played into the issue, but dinner took a solid 2 hours so we decided to mix it up for the kiddos. Johnny Rockets was nice. It was an “express” which I personally prefer because you only pay for what you eat and you only order what you want. On other boats it’s a cover and you can eat as much as possible. On this ship, they give you a pager and you can eat your food anywhere on the ship, although there are about 4 tables near the restaurant on the pool deck. Opposite Johnny Rockets is El Loco Fresh Taco. On other ships this is where the grill for hot dogs and hamburgers typically is. I personally loved this venue. They have warm flour tortillas, and will serve you the protein and you can then hit the toppings station and add lettuce, salsa, cheese, cilantro, etc. They also offer premade cheese and chicken quesadillas and beef and chicken burritos, and tortilla chips. Wonderful for a quick way to feed hungry, soggy kiddos! The opposite could be said of Cafe Promenade. Since the boat is smaller there’s no Sorrentos so the only place to get pizza was at Cafe Promenade. They had 2 lines and we could just get pizza or the sandwiches. I left my oldest to watch the other 3 because we were in a rush to do the escape room, and I tried to order 4 cheese and 4 pepperoni slices. I waited on line for 5 minutes and was denied. The pizza limit is 4 slices per person! I pointed to my children and said “I need to feed them all dinner, they’re too little to wait on line with me and carry hot pizza?” The woman, Jialu, said “maybe you should drop this off and get in line again.” So I did. Waited TEN minutes next time because people came and by time I get up to the front she was out of cheese pizza and said “3 minutes” so I waited TEN MORE minutes for 2 slices of cheese pizza. I get it, I understand the procedures but when you can see my kids with no plates of food and unapologetically ruin dinner for my entire family it’s absolutely absurd. Not the Royal service I am used to. Windjammer is great, staff is great, food is standard but it’s way too tiny. We almost never got a table in there. I really wish they removed Jamie’s and Chops and let people eat in peace, but alas we had to take our food to our room for lack of seating more than once. There’s also an good balloon artist at breakfast who made really cool balloon animals for the kids for free, which my kids were delighted with. Aside from the seating availability, great service in Windjammer! Entertainment on the ship, compared to others, is light at best. There is one show and one ice show. Ice shows were at 1 and 3 pm on the last sea day and the one show was after Coco Cay. Other nights there was a comedian. Not anywhere near what you get on Oasis or Allure. Not a lot of activities planned for the days either, especially the sea day. Perhaps it was just a lousy cruise director but there wasn’t too much to do on board. The printed Navigator Times/location planner was not in sync with the Royal Caribbean application so we decided to do trivia on sea day to entertain the kids and the app sent us to Boleros. Well at 10 minutes past, another guest asked the bartender (who pulled out the paper) and said “no it’s in Schoonmaker bar”. We had 3 really disappointed little kiddos and they had 2 annoyed parents. When we told the person running it she unapologetically pointed to the paper and said “you should always check the paper one. The app is usually out of date.” Great. There is the main pool and splash area and 3 hot tubs (2 on deck 11 and 1 on 12). For the size of the boat the pools are fine, arguably bigger than what I’ve seen on other ships so that was nice. We did not use the Solarium pool because of the kids but that looked nice too. Another addition of the remodel was The Perfect Storm. The Perfect Storm is the area with the 2 waterslides - Riptide is a slide that requires a mat, which is provided at the bottom of the slide. There are about 15-20 mats on board, so if you don’t get a mat, you have to wait until someone doesn’t want to ride anymore as they don’t collect the mat at the bottom of the slide; if you have one you can keep it and ride the slide over and over. This caused some frustration and disappointment from hot, soggy people who want a turn. Even on port days there is a wait, which was very disappointing. The other slide is called the Blaster and is very similar to Disney’s Aquaduck. The tube holds 1 or 2 people but the combined weight of the 2 people had to be 100 lbs. The height restriction for this was 48” I believe, but it was less on Riptide so my youngest could only do the Riptide. The wait for the blaster was insane - over an hour at some point. There’s nothing you can do; it’s a bit of supply and demand but it was not really worth the wait. Tip - this is not much different from any other cruise, and we planned for it! We fed everyone a HUGE breakfast before boarding the boat and everyone boarded In bathing suits so we went straight to these 2 slides. There were plenty of mats available for Riptide and my older kids did the blaster about 10 times. Thankfully we kind of got our fill because there was not a opportunity to ride again due to the long waits/lack of mats. We rode the slides and did FlowRider until they got bored, basically on embarkation day. Then we grabbed tacos and went to muster! The FlowRider staff was OUTSTANDING. I’ve done it on other boats and usually they tell you what to do and you wipe out. Here they really worked hard to get people on the board and kneeling, etc. My oldest left it feeling accomplished and not frustrated which was awesome. The casino is eh. The non-smoking section is like 15% of the place so it just stinks in there. Nothing too outstanding either way. Finally, Coco Cay. We had not been in a while and they are constantly remodeling so we booked the Beach Bungalow. It was $399 and accommodates 6. We’ve done cabanas at Disney, and with Royal but the $800 cabana felt like more than we needed so we did the bungalow. It was an absolute waste of money. We got off the boat at 8:15 which was great! Got the the bungalow and checked in. There were LOADS of free chairs and umbrellas on the beach at that time. We get our bungalow only to find out the section is neither private nor patrolled! We had people who did not pay sit on our lounge chairs, smoking cigarettes next to us, and laying out in front of and next to our bungalow! All you get is a 1 walled building, 4 bottles of Evian, 2 floating mats and 4 loaner beach towels. You get no privacy, and 2nd hand smoke. I asked those who were using our chairs to move, and they did, but they simply brought chairs down from the beach area. It’s not patrolled so I had to tell the people at the check in area that they were like on top of us. When I told them they moved the chairs but the guests didn’t leave, they set up their towels and lit their smokes! Anyone is allowed - it’s not roped off or patrolled - you don’t even get bar service and it’s a decent walk to the buffet. I STRONGLY discourage this particular excursion. Other than that, Coco Cay is ok. I realize Royal is trying to accommodate all price points but I think that things are kind of pricey. $80 for the water park is ok but it was PACKED. We didn’t do it but we could see the waits for the slides and it wasn’t pretty. The free stuff was fun. We explored a little after my oldest got stung by some jellyfish. They have a cute pirate splash pad with kiddie waterslides and another area for kiddie waterslides and a bucket that fills and splashes. It was nice enough. The buffet was very good; Royal did a good job planning the area to eat and it has ample food options and seating. Overall, it was, again, my least favorite Royal experience. Will not do this itinerary again, simply not worth it to us. My recommendation is the Oasis, when it returns Read Less
2 Helpful Votes
Sail Date: March 2019
We (a group of 31) chose this ship because of the "new water slide and water coaster." The ship was to be refurbished and greater than ever. The first original sailing on February 24th was canceled and RC should have canceled the ... Read More
We (a group of 31) chose this ship because of the "new water slide and water coaster." The ship was to be refurbished and greater than ever. The first original sailing on February 24th was canceled and RC should have canceled the next couple cruises. Only one water slide was open part of the time, the other leaked to the floors below. RC failed to check the air conditioning units on the ship while it was ported...it was extremely hot in the rooms, in the dinning areas, in the casino, in all areas. only 1/3 of the elevators worked and a few of the public restrooms were either closed or had water problems. The new cabanas on deck 12 were nice but the light fixtures in them were not secure, one fell on some of our group members and thankfully they didn't get hurt too badly. The next day, RC removed all of the light fixtures from the cabanas. The fitness centered was located on the deck...the room was not ready for equipment so they had a few things on the deck. We didn't have children with us but the children's areas did not open until March 6. The casino was so jam packed with chairs in both the table and slots areas that the folks using chairs could not possibly get through. The staff was very friendly as usual. Some of them were obviously just starting to work together, some of the tables took a very long time to get their dinners which were not what the people ordered. I found this to be very unusual since the dining staff is typically on top of things. It was so hot in the dining area that it was almost unbearable. I felt as if we were being forced to go dine at one of the pay restaurants... I was very disappointed that Royal Caribbean made the decision to set sail when it was obviously not ready. I would have rather rescheduled it. Read Less
6 Helpful Votes
Sail Date: November 2018
A big reason we usually choose RC is because of our Diamond status (those who pay for suites also enjoy.) However it’s became apparent RC is no longer valuing the loyalty this brings them. The Diamond lounge is usually a place where you ... Read More
A big reason we usually choose RC is because of our Diamond status (those who pay for suites also enjoy.) However it’s became apparent RC is no longer valuing the loyalty this brings them. The Diamond lounge is usually a place where you get the added benefits of a quiet place to get a contintental breakfast and happy hour with free drinks at night. However, it feels like this is a bother to the staff. The first thing that happened is they sent notification to our room that happy hour was from 4:30-8pm. When we arrived at 4:30, they told us that it doesn’t begin until 5pm. Even showing the paper we received, we were told it was wrong. Then when we asked for a drink at 8pm before leaving, we were told last drink was at 7:55. At breakfast, they only had a carton of milk by the coffee. We asked for something non-dairy (due to allergy) and were practically yelled at that there was “only milk!” When we then asked the concierge if maybe tomorrow a non-dairy could be provided, she replied very snootily “I’m sorry you were inconvenienced. I’ll see what we can do.” Also, we used to always be issued robes to use in our staterooms, but our cabin steward told us that is no longer a service. I didn’t bring a robe because of this and now it makes getting ready difficult. I asked for a couple of extra towels, and he agreed but looked very pained, which means he probably gets flack from management. I will tip him very well to compensate, but I feel bad. At the pool, you are only allowed 2 towels per person. Period. No exceptions. So there’s no way to have 1 towel cover your chair, one for a pillow and one to dry off. I realize it is a luxury to do this, but I’m on vacation! I feel like I’m at a very low end hotel. These are pretty simple things but apparently the staff is overworked and not getting support from management to make guests happy. Honestly, save $100 and just take a Carnival Cruise because this is what RC is catering to.Ill definitely be sharing this with our travel agent to warn others as well. Read Less
2 Helpful Votes
Sail Date: July 2018
1st cruise booked as a special occasion for our 25th anniversary. Travelled with 2 children 11 and13 years. Cruise was overcrowded with queues for everything. Activities over subscribed. Staff looked exhausted and harassed and couldn’t ... Read More
1st cruise booked as a special occasion for our 25th anniversary. Travelled with 2 children 11 and13 years. Cruise was overcrowded with queues for everything. Activities over subscribed. Staff looked exhausted and harassed and couldn’t cope with numbers on board. Communal areas dirty. Food in main restaurant was hit and miss and sent food back on several occasions, but because service was so slow gave up and ate sandwiches and pizza in cafe. Buffet area was completely overwhelmed every morning, and struggled to find a table. Tried signature restaurants chops grille was excellent. Jonny rockets served stale buns after a 45 minute wait. Complained and left- still waiting for an apology from RC. The shore excursions we enquired about were sold out, so just made own arrangements and saved over 50% for better quality trips. Overall this was a very disappointing experience and I will not be booking another cruise. Read Less
1 Helpful Vote
Sail Date: June 2018
We chose this cruise because of the amazing destinations. Traveling through the Baltic, stopping in Denmark, Norway, Estonia, Finland and finishing up in St.Petersburg in Russia. The destinations did not disappoint...but the food and ... Read More
We chose this cruise because of the amazing destinations. Traveling through the Baltic, stopping in Denmark, Norway, Estonia, Finland and finishing up in St.Petersburg in Russia. The destinations did not disappoint...but the food and entertainment were abysmal. The ice show was spectacular...but if all went downhill from there. It was similar to a 70’s holiday camp type entertainment with British themes almost every night...think Butlins....not what you’d associate with international entertainment. Quizzes about British tv programmes...one night the entire main promenade was decked with Union Jack flags and the English national anthem blasted out....then came the entertainment staff similarly decked out in Union Jack clothes singing...it’s nice to be proud of your nationality....but on a Baltic cruise to St. Petersburg amid people from ALL different nationalities it was quite odd and inappropriate. We hadn’t booked a British knees-up for a holiday....or so we thought! The first day I got a hair in my food in the main dining room...they replaced the food quickly but it was very off putting. The windjammer had chips, a new type of meat pie every day, burgers, hot dogs, curry and rice and one roast meat option every day...same all cruise. Pie and chips...again, not what we thought we had booked a cruise for. Our cabin was grubby and had a little hole in the wall through to the next door cabin. We stuffed it with tissue paper. The whole ship could do with an upgrade with regards to decor. Disappointing all in all. The destinations were beautiful but what a shame about the time-deaf entertainment choices and uncreative food offerings. On a positive note, the shore excursions in St. Petersburg were brilliant...and the staff onshore on our way to the ship were great....super helpful. Would recommend the destinations...but maybe think twice about this ship. Didn’t have ONE complaint about the Brilliance of the seas last year...but the Navigator was very different...and not in a good way. Read Less
1 Helpful Vote
Sail Date: May 2018
Food and Shows are getting worse over time... Don’t do this cruise if you have kids. I would spend the extra money and go Disney. The shows were dated and there were several days with comedians which were boring... Excursions were not ... Read More
Food and Shows are getting worse over time... Don’t do this cruise if you have kids. I would spend the extra money and go Disney. The shows were dated and there were several days with comedians which were boring... Excursions were not worth the price payed. Everything is very rushed as some ports have 6 hrs before you have to back on the boat and driving to the loacation takes about an hour. While on the boat, despite confirmation that my child who turned three ball on the cruise would be able to go to the Kids camp was refused admission because their was too many kids and the boat didn’t have enough staff.... they should know this and plan before the ship leaves port!! The room staff is still helpful and kind and do a good job. Overall this cruise is underwilming if you have been on cruises before. It really shows that Royal is putting a lot of energy into the new big boats and has forgotten about the small and medium size boats. Read Less
1 Helpful Vote
Sail Date: March 2018
First time Royal cruise, most likely the last. 8 prior Princess Cruises, going back to Princess. The food was mediocre. Desserts are tasteless and dry. Cafe promenade is the only food venue open after 9:00 pm after events such as ... Read More
First time Royal cruise, most likely the last. 8 prior Princess Cruises, going back to Princess. The food was mediocre. Desserts are tasteless and dry. Cafe promenade is the only food venue open after 9:00 pm after events such as theater shows. The cafe has the exact same sandwiches every night, and exact same boring and tasteless desserts each night. It’s a small seating area. The pool area was jammed packed with people being allowed to save every chair by 7 a.m. each day and leaving the chairs “saved” for hours with no one ever coming to sit on many. Numerous passengers complained , although nothing was done by staff. They even have a 30 minute rule that is not adhered to. Staff not friendly and in Windjammer & even dining room staff didn’t clean me around to ask about drinks and we had to ask for coffee in the dining room. Embarkation we got off the elevator and could move no further. Next elevator down, those passengers were stuck in elevator with no where to go. We were jammed up for 45 min. An older lady wad crying another lady panicking because Air was beginning to get stifling. Read Less
5 Helpful Votes
Sail Date: March 2018
Every 2 or 3 years we go on a Cruise. Royal Caribbean was always my first choice. Last time ( 2 years ago) I had a bad experience. This time was even worst. Food is not the same anymore. The amazing dinner that i used to have , it is ... Read More
Every 2 or 3 years we go on a Cruise. Royal Caribbean was always my first choice. Last time ( 2 years ago) I had a bad experience. This time was even worst. Food is not the same anymore. The amazing dinner that i used to have , it is gone. The staff ( with some exceptions) was rude . The main answer was " Sorry , we can not do anything " . Casino machines are old , some of then older than in the worst casinos in Florida. The tour was very poor. The tour guide spent one hour teaching ridiculous words in Spanish and asking for "propina" Tips. Pools completely crowded. Not everything was bad. The cabin was good an the cabin service too. Summary , my advice " Don't pay more for Royal Caribbean , they are far away to be the same company that they were 10 to 5 years ago " . Read Less
2 Helpful Votes
Sail Date: March 2018
Overpriced for the value. We cruised with 14 family members. We drove down to Miami for the cruise. Parking ramp was very expensive for the five days. Parking ramp had no signage on how to get around, including getting out. Stateroom ... Read More
Overpriced for the value. We cruised with 14 family members. We drove down to Miami for the cruise. Parking ramp was very expensive for the five days. Parking ramp had no signage on how to get around, including getting out. Stateroom (verandah) was terrible. Bed was old and rock hard. Language barriers were prevalent with majority of staff, no matter what the setting. Some spoke the equivalent of no English, even though the majority of the guests spoke English. Nickeled and dimed to death. I found myself crying out MOOO!! many times during embarkation and debarkation as I now know how cattle feel. Room service had a significant fee for every and any type of service. Bathroom was falling apart. Our room entrance door would not close automatically (I found it open on numerous occasions), even though it is supposed to close automatically and the verandah door did not lock without learning the way to fidget with it, from our steward. Soap tray in shower fell off the wall twice and appears to have been screwed back on, in different positions, many times. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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