633 Royal Caribbean Navigator of the Seas Family Cruise Reviews

Family cruise--ages 3 to 74. Kids loved the kid's camp. Very nice to have the little ones at dining table until 7 pm then taken to kids camp while adults finished dinner. Teen found the teen group "lame". Three suites so ... Read More
Family cruise--ages 3 to 74. Kids loved the kid's camp. Very nice to have the little ones at dining table until 7 pm then taken to kids camp while adults finished dinner. Teen found the teen group "lame". Three suites so cabins were top notch. Perks included seating in Chops when dining in the Windjammer. Also offered limited menu for breakfast and lunch if you didn't want to cruise the huge buffet. Food and choices excellent. Concierge lounge offered drinks and canapes from 4:30 to 8:00 pm. Mr. Mock was a great concierge. Dining room service and food was excellent. We went to Geovanni's one night. Food was really delicious, service was great. Beware--as soon as we were seated, waiter offered Pellagrino or still water. We presumed it was part of the meal. We were charged $7 for each bottle! Party of 6--$38 for water. We should have been told of the charge or at the very least offered tap water along with the bottled water. We enjoyed the meal. We tendered to Belize City. Went to Concierge Lounge and were escorted to tender. In Belize we went on a wonderful tour of Altun Ha arranged with Experience Belize. Beautiful day but hot. Ice skating show was delightful. Quest game was very funny--adults only. Texas Tenors were fantastic. All the showroom shows were very good. Problem with the photo department. We each bought a package --paying over $500 for our cabins to be linked and each receive a DVD of all the photos taken. Problem with equipment on Saturday, so received the DVD's on Sunday at disembarkation. One cabin received 20 photos, second received 73, the last received 60 we discovered when we got home. Contacted contractor and were told the info given us on ship by not one but two photo dept employees about the linking cabins was inaccurate. Picture quality was good but feel ripped off now. I have asked for a refund of my $249. Buyer beware. Roatan was a nice stop. Family with little kids hired a taxi and spent a great day sightseeing for $80. Cozumel was really crowded as three huge ships in port. Not much bargaining when there is a huge crowd. Disembarkation was fast and easy until we hit customs. Waited more than an hour and a half and we were among the first off!! One final note, the cruise line no longer provides maps of the ship. There are computer screens by each elevator bank. So if you want to meet somewhere you need to run to the elevator to find location. Read Less
Sail Date June 2014
Synopsis: Sailing on the Navigator was a relaxing and memorable experience. The main ingredient that made it so great was the crew. Their professionalism and courtesy was awesome! Day 1: Stayed overnight in Galveston and arrived at the ... Read More
Synopsis: Sailing on the Navigator was a relaxing and memorable experience. The main ingredient that made it so great was the crew. Their professionalism and courtesy was awesome! Day 1: Stayed overnight in Galveston and arrived at the cruise terminal prior to suite boarding at 11:30. Once the time began, an orderly procession through the terminal onto the ship, I would say less than 1 hour. I was a little warm/humid, but that's the Houston/Galveston area for you too. Luggage arrived on time to cabin, did the drill and enjoyed dinner in the main dinning room. Doston our waiter was great, and made a great first impression on my 3 year old daughter. Days 2 and 3: Sailing days. Daughter participated in Adventure Ocean both mornings, and really enjoyed it. Lunch in the Windjammer both afternoons. The food was very good, if you're expecting the same luxury as the main dinning room, you'll be disappointed. None of the food, however, was cold or was stale as I've seen in other reviews. Wife and I did some putt-putt and trivia, which were both fun. Long naps also taken too. Dinner in the main dinning room on Day 2 and at Giovanni's Table on Day 3. I wanted to get Chop's but they filled up fast, so pre-book or book on Day 1 if you want to go for dinner. Service, food selection and food itself was awesome at Giovanni's. Day 4: Port day in Roatan. Didn't have any excursions booked so did a little shopping in the area near the port. Typically shopping area. Did some swimming in the pool that afternoon and other lounging around the ship/cabin. Day 5: Port day in Belize. Had to tender to get to this port. Instructions for tender tickets given day before and very clear, and no problems with the tender. Weather was nice and directed easily to the Calypso Train tour. At the start of the train, the guide gave us some basic information on Belize and Belize City before we set out, as well as a presentation on where we would be going. Very interesting to see the two sides of the city (poor/rich). As we passed by, people on the street would smile or wave if you made eye contact (or vendors would try to sell you a coconut full of rum!). Didn't do any shopping but they had some places near the tender location. Special treat that night, as we had been invited to eat at the captain's table. Great group of fellow crusiers there and a fantastic meal and wine service. Very memorable. Day 6: Port day in Cozumel. Early day for our excursion, but no real issues getting off the ship (the elevators were not very cooperative). Got to the excursion point a little early, so did some window shopping. Since Cozumel has been doing the cruise port business for some time, there are not too many opportunities for bargaining, but more reassurance that the goods are decent quality. Once the excursion was ready to go, we walked a short distance to the sub. Once on board, the guide gave us some introductory remarks and off we went. A good excursion all in all. Day 7: At sea. Enjoyed the pool in the morning and then tried Johnny Rockets for lunch. I had heard people rave about the burgers and shakes, so I really wanted to try it. There was quite a line there when it opened at 11:30, so that further bolstered my expectations. Unfortunately, it fell a little below my expectations. The burgers and shakes were good, but not different from a good local establishment. Wasn't too bad for the price. Nice goodbye dinner in the dinning room. Disembarkation: Breakfast at the windjammer, our number was called. Elevators the only real issue, but the concierge helped out. Once we were in the process, we went from ship to car in 1 hour. Lines for customs moved the whole time. No complaints. All during the trip, whether getting on the ship, dinning, activities, or excursions, the crew was really the best. Everyone went out of their way to make sure your needs were met and our daughter got called "Princess" so many times, so might think she is royalty! Questions were answered promptly, and officers could be seen going about the ship at all time. Our room attendant Maggie was great, kept the room very clean and made up the sofa be every night for my daughter. Tip of the hat to the crew! We had so much fun we booked another, sadly it won't be until Feb 2016! Read Less
Sail Date October 2014
This was our 10th cruise but the first with Royal Caribbean. Of all the ships I've been on, this was the prettiest. The balcony room was larger than others and was well appointed. The staff on this ship were always pleasant and ... Read More
This was our 10th cruise but the first with Royal Caribbean. Of all the ships I've been on, this was the prettiest. The balcony room was larger than others and was well appointed. The staff on this ship were always pleasant and offered a smile and hello at every turn. Our room steward did an excellent job keeping it neat and orderly. The food was fantastic. Ate all dinners in the main dining room. Somewhat slow at times. One night it took 50 minutes to get the appetizer. It took 2 hours most nights to go through the courses. It may be that our table had 12 people so that may be a factor. Ate breakfast and lunch in the Windjammer and it was always good with plenty of variety. The shows were terrible. Looked like high school performances. I did enjoy the ice skaters though. It took less than an hour to get on and off the ship. The Port of Galveston does a tremendous job handling the vast amount of people leaving and arriving from two ships at the same time..   Read Less
Sail Date August 2014
This was our first cruise and we loved every second of it. The ship, the food, and most of all the friendliness of the staff could not be faulted. We spent 3 days in Civitivecchia awaiting our ship and stayed in the San Giorgio hotel ... Read More
This was our first cruise and we loved every second of it. The ship, the food, and most of all the friendliness of the staff could not be faulted. We spent 3 days in Civitivecchia awaiting our ship and stayed in the San Giorgio hotel right on the sea front which was excelent for our needs. We arrived at the embarkation area around 11.00 am and shortly after some administrative paper work we were soon on board exploring the ship. We took the premium drinks package and although it was good to be able to order our drinks without worrying about costs it was a shame that my wife could not choose her wine as she had to have the house wine by the glass, luckily it was to her liking, although it did mean she could not try other types. Our two 14 year old children loved the teenagers club and after the first night of eating with us in the main diding room they decided to eat with all their new friends in the Windjammer and choose from the endless buffet choices. After that we hardly saw them unless we were all together on an excursion or late evening in our cabins - my wife and I never thought that the children would find so much confidence and independance in such a short time, the kids can't wait for the next cruise. Read Less
Sail Date August 2013
You can never blame the cruise line for the weather. That being said I will probably not sail out of New Orleans again. We have always sailed out of Florida ports and Florida is always warm...even in February. But New Orleans was cold ... Read More
You can never blame the cruise line for the weather. That being said I will probably not sail out of New Orleans again. We have always sailed out of Florida ports and Florida is always warm...even in February. But New Orleans was cold and drizzly. Just yucky. We were in NOLA 2 days before to take in some sites and enjoy the local flavor. It is a great fun and historic city, I would have enjoyed it more if it was warmer. But like I said, no one's fault. We arrived at port around noon and were on the boat by 12:15. They had an awful lot of stations to get you processed quickly. I counted roughly 35 attendants. The boat is beautiful. We were on the Independence a few years ago and they are both very similar. It was shorts weather the day we left though. I was anxious for the boat to get moving to a warmer climate. The itinerary called for 2 days at sea, 3 days in port and 1 day at sea going back to New Orleans. Sunday, the first day at sea, it was a bit warmer, but the winds on the pool deck were ferocious and I probably got more windburn than sunburn. The weather didnt really start to warm up until Monday though, the 2nd day at sea. Once we got to the Caribbean the weather was wonderful. The 3 ports are all fine and I think what you do while in port is a matter of personal preference. The first port was Falmouth Jamacia and it really is a nice little port, but it appears to be new and there was a lot of contruction still going on. And the area just outside the port is non-exisitent, so you really needed transportation to get around if you wanted to leave the little port area. Grand Cayman is an awesome port and so is Cozumel. The thing with Cozumel though is that they have a few different cruise terminals and it seems as though the Disney ships get the better terminal. Punta Langosta. Thats really where you want to be when you go to Cozumel. I had to take a taxi to get there from the International Pier. Regarding the ship and the food and the service. The service on the ship is awesome, you cannot complain about that. But the food. We didnt go to any of the specialty restaurants. We ate in the main dining room every night. The food is good. Not great, not memorable, not stupendous. The idea of going on a cruise to get amazing food is long gone I think. UNLESS! UNLESS you want to pay the extra money and go to a specialty restaurant. There was a time when you could go on a cruise and every dinner would be the top quality amazing memorable meal that now you can only get if you pay for dinner. That saddens me quite a bit. And I get it too....I mean how can they justify giving the same amazing meal to the ones that are paying extra in the specialty restaurants to the people who are not paying in the main dining room. So the food in the dining room while it is certainly better than any meal i might cook for myself at home is not amazing and memorable like you want oon a cruise. None of it. The last cruise I took that had amazing memorable food was on the Disney Magic in 2003. Since then if you want a memorable meal, you should plan to pay extra and go to one onf the specialty restaurants on board. One more note about food, and I made a point of talking about this in my review about the Independence of the Seas. The juice they serve in the morning at the Windjammer should not be called juice. In fact it should not even be consumed by anyone. It is truly horrid and not only is it different every day, it is different from glass to glass. If you grab 3 glasses of OJ from the serving area in the Windjammer each one will taste differently and all 3 should be thrown away. They give you these horrible juices because if you want something really good, you have to pay $3.95 per glass to get it....I didnt do that, but I would bet it would be real good if I did. We lost pool day on the last at sea day because it was so cold as we sailed back to New Orleans. No one was at the pool. No one. Not a soul, when usually on an at sea day you cant get a chair by the pool. It was in the 50s. and in New Orleans when we got back is was 48°. So like others who also reviewed this cruise, it was okay. Nothing great. We may also try a different cruise line next time. Read Less
Sail Date February 2013
We so looked forward to cruising over the New Years. One of the big selling features of this boat was the golf simulator for my husband. Well it was broken. They had no idea when it would be fixed. We absolutley loved our dinner staff! ... Read More
We so looked forward to cruising over the New Years. One of the big selling features of this boat was the golf simulator for my husband. Well it was broken. They had no idea when it would be fixed. We absolutley loved our dinner staff! Carolina, Galen, Custudio and Rohan. Top notch! Sincerely lovely people. My husband bought the alcohol package and was frustrated because he couldn't get the same drinks at different bars. They didn't know how to make them, or didn't have the right ingredients. My kids loved the Windjammer. The guy doing the "sanitize sanitize" dance was a little too much for me before my coffee, but an effective addition to ensure that extra layer of contamination safety. So Id rather he keep up his good work. There were some big issues with language barrier, which suprised me because Id think most of the workers would know just a little English. Our excursions were wonderful! In all honesty I think some of our disappointments were our travel agents fault. She misrepresented the boat. My kids were expecting the Flo Rida, Zip Lining, and a big outdoor screen. She also did not give us accurate info about the general weather in New Orleans which effected the beginning of our trip in a huge way. I honestly felt like I had to really seek out the kids programs, and pry for information. My kids request Carnival next time. The Navigator could clearly use a little sprucing up. If I could take our dinner staff with us, I'd agree. Read Less
Sail Date December 2012
We took this cruise as a graduation trip for my daughter before she heads off to college. We had done the Western Mediterranean cuise two years ago. We started our first night in Rome, arriving a day early. Booked a hotel through RCL ... Read More
We took this cruise as a graduation trip for my daughter before she heads off to college. We had done the Western Mediterranean cuise two years ago. We started our first night in Rome, arriving a day early. Booked a hotel through RCL because I couldn't figure out where to stay -- to many choices. The hop on, hop off bus was not a good experience. Perhaps we were too tired or too hot. RCL port transfer got us to the ship a little slower and later than I would have prefered but we did miss the crowds. Pick up was 1 pm from the hotel but we had to make an additional hotel pick up. Our first port was Messina. We took the ship transfer to Touramina. We had the option to take a cab for $120 with the driver to wait 2 hours. The ship tour was 3 hours. What we were not told was that a lot of stores close from 1 to 4. We were in Touramina from 12 to 4. Most stores were very expensive. We did not have time to visit the Greek theater because my kids wanted to shop first. Messina was our least favorite port. In Athens we had a private tour through Nikos Loukas of privategreecetours. Manos was very friendly and knowlegable. He took us to the major ruins and gave us background history. We also saw some modern day sites. He took us to a handmade sandle shop. Definitely worth the money. Our next stop was Kusadasi and Ephesus. Definitely everyones favorite port. Booked a private tour through Ekol travel. Our guide was Alex. He took us through Ephesus, Sirince village, and a rug and leather factory. I would recommend a private tour in this port. Prices were good.Euros, US dollars or Turkish liras accepted every where. Our last port was Chania, Crete, Greece. Had no idea what to expect. Take the city bus for 1.50 Euro each way to the city center. The beach is a 15 minute walk. Behind the old market is a wonderful shopping bazar. Not hassled but found leather and jewerly to buy. Better than I expected. Give yourself enough time to get back. Several people arrived back at the port late. Read Less
Sail Date August 2012
Well, I have not written these for every cruise, I should. We started cruising just a year ago, have taken 5 in the last year. We consider ourselves seasoned travelers and when traveling by land, prefer to stay at luxury properties - 4S, ... Read More
Well, I have not written these for every cruise, I should. We started cruising just a year ago, have taken 5 in the last year. We consider ourselves seasoned travelers and when traveling by land, prefer to stay at luxury properties - 4S, Waldorf, Ritz. So we are bit spoiled and prefer the nicer things. And we just may have taken our last RC cruise. Blech describes the overall experience. We will stick with Celebrity and Princess and HAL moving forward. I already have Mem Day booked on the RC Freedom so we may stick with that one, we have a family suite and the ship is newer so am hopeful.BEST thing about the Nav was Portofino, DEEEEElightful! Best $20 I spent. Loved it, everything about it: food, service, superb.WORST think about the Nav - it is in terrible shape. Seriously - the bars inside the elevators looked as if they had been gnawed. The carpet was so disgusting down our hallway and the smell so bad, I had to hold my nose for the walk to the room. The whole experience was like a really bad Hilton. When we were on the Solstice, I felt like I was on the 4S at Sea...lovely! Ahh, happy memories.Bottom line - if RC gave me the Royal Suite for a trip the Mediterranean for FREE on the Nav, I would pass. It was in poor shape, the food in the MDR was decent, the buffet was disgusting, the service was hit or miss. Certainly there are always a few who just go above and beyond. Some awfully nice service people aboard but honestly, why anyone would say nice things about this experience is beyond me. If you like 'nice' and you want a lido that has at least decent food, you are on the WRONG ship and possibly the wrong cruise line. We'll see what I think of the Freedom in May. Meanwhile, I am on the HAL Westerdam next week, with high expectations! Read Less
Sail Date March 2011
Room was dirty, food was horrible. Stay away from Royal Caribbean, try others, their absolutely horrible. Called customer service, alerted them of our concerns, and only was offered $115 discount on a future cruise with them, I ... Read More
Room was dirty, food was horrible. Stay away from Royal Caribbean, try others, their absolutely horrible. Called customer service, alerted them of our concerns, and only was offered $115 discount on a future cruise with them, I respectfully declined after spending almost $2000 on a 4 day cruise and coming home extremely dissatisfied. Room was dirty upon entering. Our dinner reservation was double booked and we had to wait for another table, what’s the point of a reservation? The whole time they constantly are trying to sell you more stuff on the cruise, it’s like Royal Caribbean just wants to dig in your pocket the whole time your on vacation. Not one thing on the boat tasted fresh, every single thing tasted like it was precooked and warmed up and served. We have been on cheaper cruises and received way better service and food than Royal Caribbean. Never ever again! Read Less
Sail Date September 2019
The ship is great for you if you like to sit around most the day doing nothing but reading books or listening to poor songs on the radio. The ship has scarce entertainment, mostly starting late night (10:30,11:30) and to be honest it ... Read More
The ship is great for you if you like to sit around most the day doing nothing but reading books or listening to poor songs on the radio. The ship has scarce entertainment, mostly starting late night (10:30,11:30) and to be honest it isn’t worth staying up for. You get corny comedians quoting jokes from every generic comedy show, tribute shows that are absolute cringeworthy, overall the entertainment is very poor and it is not a lot to be missed if you choose to not go like I have the last few days. Out of the 7 days I sailed, 3 of those the swimming pools were out of order due to maintenance and when they were back up and running they were absolutely stone cold, nobody was going in them due to the temperature of the water. The food in the “main dining room” is the same stuff you’d get in the self serve buffet, all that is different is the fancy presentation, the unacceptable wait times and the main difference, the food is cold when you have it in the main dining room. As for the “shopping mall” you get 3 shops, selling overpriced perfumes, watches and other overpriced gimmicks such as hoodies and caps (utterly stupid merchandise) there are no shops where you can buy refreshments or snacks, no off duty shops to purchase anything. It is abismal. The atmosphere feels like that of what I imagine the titanic to be like during the descent into the ocean, it feels as if we are all sailing to our impending doom, everyone is miserable, it is honestly the worst experience I have had in a long time. The ship is unsafe, my partner got trapped in a “sensored” door which shut on here abruptly as she was walking through (this is being taken further one off the ship) which led to sitting in the medical room for a couple of hours. I will never be returning to this cash grab of a ship, I feel like the company is more concerned about extracting all the pennies they can out of you whilst on board instead of actually putting anything together to entertain you whilst you are with them. Considering you pay them all the money, we then had to fork out €70 for a shuttle bus, every other cruise liner organised these things for you. Royal Caribbean are a joke and they do not deserve the money they ask for, go with other cruise liners you will get a lot more value for your money and feel appreciated instead of feeling like a walking piggy bank that the company will try to shake out every last penny from you. Read Less
Sail Date October 2018
Family celebration with a total of 11 adults and children. Several had more, some less cruise experience. Started off with having to call because of candy wrappers, and crumbs on couch and near full windows of our suite. Luggage did not ... Read More
Family celebration with a total of 11 adults and children. Several had more, some less cruise experience. Started off with having to call because of candy wrappers, and crumbs on couch and near full windows of our suite. Luggage did not arrive until after 9 p.m.. Main dining was very good (our attendants were excellent!). Buffet was the worst, food cold, was generally not good quality and we quickly ate all meals in the main dinning room. Entertainment was fair although never went to some events (ice skating for example) because of limited times and overcrowding. We had several smaller kids who with adults went to the game area which had no cruise supervision and my wife was knocked down by teenagers running thruout the area. Estimate 25% of games were out of order. Used childcare with average results. Honfleur/Deauville shore excusion was 3 out of 5. Honfleur was pleasant town with nice presentation. Deauville was a drop-off for an hour with no recommendation where to visit or background. Galicia Cellare tour - have been on several winery tours and all were excellent. We drove 2 1/2 hours to winery. We walked to entrance and waited for a few people who needed assistance and people asked questions about the grapes. It was mentioned they were in the process of bottling the wine but never saw the inside and were escourted to an area for wine tasting and where to buy product. Probably 45 min in total. Drove another hour to small town where no background was given and were told to come back in an hour. All the way back the guide complained about the US even though he was wearing his Nike shoes and apparel (he had never been to the US). Rate 1 of 5. We also took an independent tour of Lisbon with We Hate Tourism group. Will review then at another time. Took the Galley tour our second to last day. They were very specific - no open toe shoes and we will teach everyone how to wash their hands like the crew. Over 30% had open toe shoes, no one washed their hands and observed at least 3 times crew handling food without gloves. The chef? who did the tour spoke so soft no one could hear most of his presentaion. Our special lunch afterward was the worst of the week in terms of food and service. Rating 1 of 5 We carried our luggage off of the ship. We got in line to take a taxi to the train station which was a mile away to go to Gatwick. The driver said there was no train but he could take us for 300 pounds. This was confirmed by the port authority individual standing there. I guess they were working together. I told him to take me to the station where there was of course many trains going to Gatwick. I sent my concerns to R/C and have waited over a month with no answer, thus I have submitted this review. I waited Read Less
Sail Date July 2018
This was our first cruise with RC. We chose this ship for the itinerary: ABC islands. Unfortunately, we could not dock in Aruba due to high winds, but hey, it's Mother Nature. No one really wanted to go to Nassau AGAIN....but at ... Read More
This was our first cruise with RC. We chose this ship for the itinerary: ABC islands. Unfortunately, we could not dock in Aruba due to high winds, but hey, it's Mother Nature. No one really wanted to go to Nassau AGAIN....but at least the captain found us another port...HA! We arrived at the Miami port around noon. We were in our cabin by 1:30! Luggage did not come to our room until about 5:30 though. No worries, my daughter and I were having a Swedish massage in the spa. We both had an excellent experience and were not pressured to buy spa products. Make sure you book online before the cruise to get one of the better deals offered. The Spa staff was very nice. Our cabin steward, Peter, was VERY efficient. He brought ice every day and was able to secure an extra chair for our balcony. The bed was quite comfy, and the cabin was clean, but I did notice a musty odor from time to time so when my husband wasn't there to be the energy police, I opened the balcony door and let the sea breeze in for a few minutes. We ate on the 4th deck in MDR several nights. We had excellent service from our waiter, Hemanshu, and his assistant, Jaya. Overall, the food was hot but was not memorable for dinner. We enjoyed the Galley Tour/Bottomless Champagne Brunch in the MDR with our guide, Chef Scion Frame. He was great and everyone seemed to respect him. The food was delicious and we enjoyed talking to our table guests. We also enjoyed the MDR for lunch on sea days. We enjoyed the food in Windjammer for dinner more than eating in the MDR, even though we missed seeing Hemanshu and Jaya. While dining in the Windjammer, we were impressed that several "managers" came by to ask if our service and experience was good. We tried to go when they were not as crowded. I was not that impressed with Promenade Cafe and pizza. I ordered continental breakfast twice and room service was prompt and polite. We traveled April 13-22 and there were NOT many children and basically all college students were finishing up classes and getting ready for exams. My husband and I are retired school teachers, and our daughter is a pediatric dentist, so we were thrilled that there was only a small herd of tweens running around from time to time. The "older" crowd was very polite and well mannered ...except for, as mentioned by others, those selfish solarium slugs who stored their towels on the lounge chairs 24/7. My daughter said that the Solarium was where old people went to die...HA! Glad we had a balcony. As far as entertainment, we enjoyed the World Champion Ballroom dancers (husband and wife) who also taught people how to salsa; the comic; the comedian juggler was hilarious; young Elvis impersonator; and Las Vegas tenors. The NOS orchestra was fantastic, but the singers and dancers were average. The ice show was also impressive; be sure to get there early (people were lined up 45 minutes before). I was disappointed that there wasn't more line dancing and fun by the pool ...but I guess Carnival is the FUN ship---LOL! Indoor movies in Metropolis and outdoor movies were good....but NO POPCORN:( Overall, I thought the cruise director, Simona, did a nice job. Other info: Gym facilities were clean, but the staff were not very friendly the couple of times we were there...always talking on the phone or to each other. I wasn't super impressed with guest services or shore excursion staff. Photographers were not pushy and intrusive but their services were poor---kiosks/computers half worked and people lined up while staff "acted" like they were doing something. Kudos to the cabin stewards and food service folks---who despite their long work days, were always smiling and greeting us . Overall, I was impressed with the cleanliness of the ship considering the thousands on board. Based on previous reviews, I thought the ship would be in much worse shape. It is obvious that refurbishing is in process. I saw people painting and carpeting looked new. I saw "officers" walking around discussing renovations, too. We enjoyed a nice relaxing beach day on Labadee. We were off the ship and sitting under a palm tree on the bay side by 8:30. We quickly walked through the shopping area. And yes, don't go if you don't want to be harrassed a bit, but I certainly didn't encounter any "thugs" as someone else posted. In fact, the fellows we talked to were quite nice after we told them we weren't going to buy anything because we were trying to get rid of things in our house. They did manage a small purchase from our daughter though. We decided to return to the ship about 1:00 and eat in the Windjammer. If you want to avoid crowds and sunburn, getting up early is the way to go in Labadee. In Willemstad we just toured with one of the groups that you can't miss right when you get off the ship. For about $20 a person we had a three hour tour in a small bus with AC. The tour included a stop at the distillery. My only regret is that I didn't buy a bottle of Blue Curacao liqueur. We had very personable tour guides on both the bus and at the distillery. After the bus tour, we toured the Kura Hulanda Museum on our own. It was quite an experience. We paid a few dollars extra for a personal guide. OMG! We were there for about three hours ...and the museum is not that big. The guide was very detailed, and he kept saying that most people do not know the history of slavery, but we hung in there until the very end. I don't know if he spent that much time with us because we were the only people there or what, but his lecture was INTENSE. No need to tell him that my husband and I both taught history, but we respected his passionate perspective. After touring the museum, we walked across the Queen Emma Bridge and spent about 45 minutes window shopping before heading back to the ship. Our favorite port was Kralendijk. We liked the laid back atmosphere, friendly people, and less commercialized feeling there compared to Willemstad. We went on the Double Dip Snorkel excursion on the Sea Cow. I had tried to book this myself but was informed they were full. Then something miraculously was arranged through RC shore excursions and we snagged it. Although the day was cloudy, we had a delightful experience with Henk, Gea, and the gang. When we got back to the ship about 10:30 many people were just getting off. We showered, ate lunch, and then walked around town. We would definitely go back to Bonaire. We had no problem with debarkation because we were one of the many who carried off our own luggage. We left our room at 7:30 ---yes, the biggest problem was getting on the crowded elevator so we finally rode up to ride down to deck 4 for the mass exodus. We were off the ship by 8:30. The early bird gets the worm. Read Less
Sail Date April 2018
We have been on approximately 11 cruises, seven of which have been on RCCL. We chose this cruise because it was going to four places we had never been to before. We will remember this cruise for all the wrong reasons. While this cruise ... Read More
We have been on approximately 11 cruises, seven of which have been on RCCL. We chose this cruise because it was going to four places we had never been to before. We will remember this cruise for all the wrong reasons. While this cruise had a number of minor annoyances, the two major issues were the fact that the cruise to Aruba did not go to Aruba, and the snorkeling excursion in Bonaire did not permit us to snorkel. We purchased the shore excursion well in advance. One week before sailing, RCCL arbitrarily changed the minimum age for snorkeling, so my youngest son was not able to snorkel. We were told he could sit on the beach, but he would not be allowed to enter the water. The Aruba issue had to do with weather, and I understand ship safety, but this cruise was two years in the planning and was selected because of the destinations. I can live with the above issues, but the customer service I received after the cruise is what has really frustrated me. The goal of customer service is generally to diffuse these types of situations. Every time I spoke to someone I was left more agitated. The responses were almost robotic with no ability to relate to people. They have absolutely no appreciation for long time customers or the impact a bad experience can have on a family. I will not be sailing RCCL ever again. Related to the ship directly, here are some of my issues: No self-service soda machines. I had to wait at a bar every time I wanted a soda. When I asked about it, I was told by a bartender it was so we could get excellent service. My experience was that it had the exact opposite affect. Bad experience at the Windjammer. It was hard to get a table, and long lines for items cooked to order. I am an early riser, and I was surprised to find that the Windjammer did not open until 7:00 am on some days, but what was more frustrating was that the doors to the Windjammer and the main dining room never opened on time. It was often five to ten minutes after the scheduled opening time that doors actually opened. Not a lot to do for the kids. No water slides or kids aquatic area. My youngest son likes mini-golf. The course is in rough shape, and one morning it was littered with broken glass from an adult beverages. We had connecting promenade view staterooms. While you could not hear regular activity and traffic, you could hear major activity, such as when they were having shows in the promenade. Some kind of disco party kept us awake on night. Anyway, as I mentioned, we will not be cruising on RCCL again, but if we did, it would likely not be on the Navigator of the Seas. Read Less
Sail Date April 2018
I have been cruising for over 25 yrs i have been on all different cruise lines and this is the worse they nickel and dime you for everything .they i even charge for roomservice dosent matter the time . Horrible food wasn't even up ... Read More
I have been cruising for over 25 yrs i have been on all different cruise lines and this is the worse they nickel and dime you for everything .they i even charge for roomservice dosent matter the time . Horrible food wasn't even up to basic sanders i had raw chicken served to me and uncooked fish i had informed my waiter and nothing was done from the raw food to the hard donuts i was so disappointed on this ship this dosent include the brown water that was coming out of my faucet . I was on the 12th floor when i brought it to there attention there responce was we take showers with black water and we are ok. Really grose i will never ever cruise on royal caribbean again. I almost forgot they would put random charges on your bill hoping for you not to catch it. That might work with spring breakers but not me . so beware spring breakers not worth a dollar so beware save your money!!!!!!!!!!!!!!!! Read Less
Sail Date March 2018
This was our ninth cruise in the Caribbean; the entertainment on the ship was fine, a good crowd overall friendly and inviting. The meals in the dinning room were of decent quality with excellent service. The buffet was the same cheap ... Read More
This was our ninth cruise in the Caribbean; the entertainment on the ship was fine, a good crowd overall friendly and inviting. The meals in the dinning room were of decent quality with excellent service. The buffet was the same cheap offering daily low quality meats with cold "warm meals" it was the same offering every day with no change, although we found breakfast and the evening meal to be enough. All the ports were very good and the weather was great. The excursions we chose were well worth the money spent and we enjoyed each one. Our Balcony room was clean and well maintained. There are too many areas where "smoking" is permitted and it was a problem, On the pool deck area they allow smoking along the one side of the ship so if the wind is blowing the wrong way the smoke goes everywhere. There are bars where you can't walk by because the smoke is so heavy and the Casino in one large blue cloud of smoke with open entrance ways at each end where the smoke travels freely as well as the staircase up to the promonode where the smoke just wafts out to the cafe area. It seems that Royal Caribbean does not have a concern with the fact that " second hand smoke kills". Read Less
Sail Date March 2018
We were a group of 13 people, traveling together for the New Year's cruise on RCCL Navigator of the Seas. From the moment we checked in, we were disappointed in the service we received. While our cabin was beautiful, and our ... Read More
We were a group of 13 people, traveling together for the New Year's cruise on RCCL Navigator of the Seas. From the moment we checked in, we were disappointed in the service we received. While our cabin was beautiful, and our concierge was very accommodating, the whole cruise experience was disappointing and stressful. From dinner on the first night (our dinner table was occupied by other passengers, and the cruise line had a hard time finding a place for us to eat dinner,) to the poor quality of food in the main dining room (NY strip steak was inedible, not even sure it was beef.) This was our second RCCL cruise in 2017. We had cruised in July to Alaska with our kids and grandkids. The cruise line did not confirm our return flight with the airline, and it was cancelled, leaving us stranded in Anchorage, AK. Repeated calls to the cruise line did NOTHING -- the recording stated to contact the airline. The airline said they could not do anything, as the cruise line purchased the ticket and needed to confirm. BOTTOM LINE: DO NOT PURCHASE YOUR AIRFARE FROM RCCL. We ended up buying ANOTHER plane ticket to return home, at a premium price, of course. We have called and emailed the cruise line multiple times, but still have not had a response or a refund for the unused flights. We will not cruise on Royal Caribbean again. Ten years ago, they were wonderful, but poor management, probably starting at the top, has brought this cruise line down. Read Less
Sail Date December 2017
Traveled with my family of 6 and extended family of 20 for our 3rd cruise as a group. Food was sub par, not good at all. Many times served cold and most times was not good. Charging for room service delivery is a disappointment. ... Read More
Traveled with my family of 6 and extended family of 20 for our 3rd cruise as a group. Food was sub par, not good at all. Many times served cold and most times was not good. Charging for room service delivery is a disappointment. Coffee or something small on balcony was something I looked forward to. Entertainment was high school level at Best. Service was not as good as years past. RC has def cut back. Would NOT recommend this ship, but more importantly would not recommend Royal Caribbean to anyone. I would consider RC the Walmart of cruise lines. Carnival and Norwegian are with out question much better food, entertainment and value. Traveled with large group, waiter seemed inconvenienenced to get things, entertainment director is very low on talent and the shows and choice of shows was not good. Can’t say enough how disappointed I am, poor management has ruined this cruise line! Read Less
Sail Date December 2017
It was the best cruise I've Ever had thank you to the cleaning crew they were the best and the cook and the service was excellent And the sales persons were wonderful thank you for your service The pool service was wonderful to and ... Read More
It was the best cruise I've Ever had thank you to the cleaning crew they were the best and the cook and the service was excellent And the sales persons were wonderful thank you for your service The pool service was wonderful to and Giovanni's restaurant was very good food in the sushi restaurant to and if there is a wonderful thank you for everything that you have done for us and if I can I will go back again next year and I will tell all my friends about the wonderful time I had in the cruise and the best service from the cooks for everyone that service us food thank you for everything we appreciate all your help and thank the people in the pool That service or the drinks that we need it and the margaritas the cold beers and thanks And thank you to all the guys at the pool too Yes I loved it it was very very nice thank you so much for your help and your service Read Less
Sail Date December 2017
This cruise was chosen for us by our sons and family. It was to celebrate our 50th anniversary. They choose well. The staff was very friendly and helpful. Our servers in the Sapphire dining room, Amergail and Desran were wonderful. Staff ... Read More
This cruise was chosen for us by our sons and family. It was to celebrate our 50th anniversary. They choose well. The staff was very friendly and helpful. Our servers in the Sapphire dining room, Amergail and Desran were wonderful. Staff in the Windjammer also, were friendly and nice. Kept keeping the tables clean and brought something you needed. Entertainment was very good as well. Housekeeper kept room clean and provided items we needed. Various options to participate in or watch. Dancing instructors were fun and helpful. Ice show was well done. Travis Cloer was entertaining. The 70’s show on the promenade was entertaining. Trivia programs were fun. Casino was okay, shops were clean and organized. Didn’t avail of purchasing anything but, they were nice. Off shore excursions were booked by family but, what we did was fun. Pool areas were very nice and plenty of staff for that and bars. Sporting areas wer very nice as well. Grandchildren used the Flowrider, basketball court, ice skating, etc. Embarkation was smooth. Disembarkation could have been a bit better. Needed an adjustment on our final bill. The customer service had a long line. Felt all ares should have been open that morning. It left us separated from our family. Overall a good experience. Read Less
Sail Date November 2017
This was my first cruise and the whole experience was awful. Room was very dirty, moldy toilets, strong mold/mildew smell in cabin, air filter was black with mold, and the water in the room came out milky white. Trash was left in can and ... Read More
This was my first cruise and the whole experience was awful. Room was very dirty, moldy toilets, strong mold/mildew smell in cabin, air filter was black with mold, and the water in the room came out milky white. Trash was left in can and under bed. Spoke with front desk assistant manager and he was unwilling to help us or notify the Captain, it was 3:30am and multiple guests were sleeping in the lobby! Not once did any employee apologize for these issues. I was told there was nothing more for them to do other than offer us a 20% future cruise credit. That is unacceptable. The “food” if that’s what they call it in the Windjammer Café was cold and had an awful taste seems frozen and microwaved. The only decent meal we had was at Chopped. We were told by our servers you only get the “good food” on 7days or more not on the budget cruises. These are just the issues I experienced personally, my family who was on the ship with us had bugs in their room!!! ZERO accountability on this ship. It was unsafe and unlawful to be subjected to those conditions. I will NEVER be on a Royal Caribbean cruise ever again. EVER! Read Less
Sail Date November 2017
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to ... Read More
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to concentrate on people who were returning customers rather then new. Formal nights were a joke, you got dressed up to walk into the dining room for your evening meal which you had done the night before. no captain, no entertainment, nothing special at all. did not bother after the 1st one. If you Smoke you are normally allowed to smoke in casino. Not on this ship on formal days all day, weather was bad so could not go up on deck and had to use cigar room which had such poor extractors and stunk, In the casino ashtray was a floor standing one which staff emptied out the ashtrays from the slot machines into and never got emptied all day. Everyone i spoke to and me included had charges for services not used added to bills. AFter 8 days at sea managed to get 3 hours in Boston. Management of Immigration was a joke we should have been first a 6.30 with people on excursions ( instead approx 1500 in gue, emigration delayed .with people queuing for 3 or more hours, will not go on but all i will say is i saw people crying with boredom, This cruise turned into a prison sentence. so will i use again never twice crew members maimed to music on the bridge on the promenade and that was about as lively as it got. Read Less
Sail Date November 2017
We chose this cruise after sampling a PandO cruise in May. we liked that so much that we wanted to go again soon - having a small child meant that we have to stick to school holidays and this cruise was the only one available. Even though ... Read More
We chose this cruise after sampling a PandO cruise in May. we liked that so much that we wanted to go again soon - having a small child meant that we have to stick to school holidays and this cruise was the only one available. Even though it was October we thought there would be enough to do on board to make it enjoyable. How wrong we were. There was hardly anything to do away from the elements which did not cost large amounts of money. The cabin - compared to P and O - was shabby- a stained, tatty settee, scuffed furniture, lots of dust under the bed, tatty shower room. the rooms were not sound proofed sufficiently and there were constant tannoys encouraging you to come along and spend yet more money! compared to P and O we could not believe the cost of things on board - I do not mind spending money but I object to being fleeced. The restaurants: the main dining room was poor - luke warm food with little taste. The "cafeteria" was little better - and it was nearly impossible to find a table regardless of when you turned up. finally I became seriously ill with food poisoning on the second night and I am still suffering now - despite several staff being aware of this no one followed up on how I was. Read Less
Sail Date October 2017
Have just come back from this cruise and if you do not want to spend 14 nights without any sleep make sure you are not in room 9601or 9603. We spent every night being woken up at 1 and 3 in the morning by loud bangs and then the sound of ... Read More
Have just come back from this cruise and if you do not want to spend 14 nights without any sleep make sure you are not in room 9601or 9603. We spent every night being woken up at 1 and 3 in the morning by loud bangs and then the sound of gushing water. To be told that the main pipe ran through the room and they were emptying the Jacuzzi. On a positive note the main dinning room staff and room staff were fantastic and cannot give them enough praise for making all our dining in the main dinning room and windjammers very enjoyable. As treat we did the chefs table which I could highly reccommed the food and wine were amazing and the waiter very knowledgeable in the wines that were provide and how they matched the food. I have done 5 royal caribbean cruises and this room problem made it the most disappointing one. Read Less
Sail Date September 2017
First of all, I previously cruised with Royal Caribbean "Allure of the Seas", and it was so exhilarating, I was looking forward to cruising with their Navigator of the Seas. Alas, I was completely disappointed in my experience ... Read More
First of all, I previously cruised with Royal Caribbean "Allure of the Seas", and it was so exhilarating, I was looking forward to cruising with their Navigator of the Seas. Alas, I was completely disappointed in my experience with this ship. Here are some of the reasons: 1. When the ship docked, there was no one to direct passengers to the gangway. Yes, there were signs posted on the walls, but when a whole crowd of people are in the hallway, the signs can't be seen, and there is a lot of confusion about which way to go - right or left. Some passengers, were even saying that the exit was at the other end of the ship. This same confusion and scenario repeated itself at subsequent ports. It would have been so simple if there was a staff member at, or near the elevators directing people to the exit door leading to the gangway. 2. All the poultry and fish in the main dining room and the Windjammer were overcooked. The gravest, culinary sin was the "Filet Mignon" in the Windjammer, which was way overdone, chewy, and quite ghastly. A hockey puck would have tasted better. 3. The majority of food was also over-salted, yet the scrambled eggs, omelets, etc. had no salt and were quite tasteless. 4. To be fair, the tastiest food on the Navigator of the Seas was the Italian food. This is not my favourite type of food, but it was the tastiest on this ship. 5. For those passengers who do not particularly like gambling or drinking, there were not enough other activities to keep one interested and entertained on this ship. A lot of the activities were quite boring, and too many of them ended up being sales pitches, and "buy", "buy", "buy" events. 6. The shows were amateurish, almost laughable compared to those on the "Allure of the Seas" (for example). They were lacking professionalism, polish and finesse, and they reminded us passengers of high school concerts that just don't quite make the grade. 7. A few times, the Dance Fit classes were scheduled to be held pool side, but because of inclement weather, the activity moved inside to the Cosmopolitan Club, and no announcement was made, so those of us who arrived a minute or two later, had to ask the lifeguard where was the class, and if he did not know, he had us ask the Towel Rental guy about it. Lovely. Such poor communication and customer service for a cruise ship. This was aggravating and irritating to us passengers. 8. The Line Dance class was cancelled, and no announcement was made. Those of us who showed up for it at poolside then thought that it must have moved to the Cosmopolitan Club. So the group of us headed up to the Club. Nothing was happening there, and the personnel there knew nothing about any Line Dance class. Rushing down to Guest Services, we were then informed that the class was cancelled. When we asked why was the cancellation not announced, the answer was that "not too many people are interested in that class". A simple announcement saying that the "Line Dance class has been cancelled" would have been the courteous thing for Royal Caribbean to do for the few of us who wanted to do this activity. 9. Some of us tried to enjoy table tennis, but Deck 14 was so windy for so many days, that it was impossible to play. If this happens more often than not, why doesn't Royal Caribbean devise some sort of enclosure that blocks off the wind so that passengers can enjoy this activity? Thumbs down for this ship, its activities, its entertainment, and its food. Read Less
Sail Date September 2017
We are ardent and addicted cruisers (just in 2017 we are having 6 cruises). We love good service and we are willing to pay for it. So we choose to sail as suite guests. Before we book this cruise we've been told, that the cruise ship ... Read More
We are ardent and addicted cruisers (just in 2017 we are having 6 cruises). We love good service and we are willing to pay for it. So we choose to sail as suite guests. Before we book this cruise we've been told, that the cruise ship was refurbished in 2014. We also been told, that the beloved coastal kitchen will not be on board, however the Chops will be operated very comparable as breakfast and lunch venue. Well - to make things short. The ship is old and the suite was everything else but refurbished. The carpet was from 2002, as was the furniture. Many doors did not close, some parts of the furniture been loose or missing. Not only that, also simple fixes like paint or glue wasn't used too much. Not only that the suite was very old and down lived, it was also bad maintained and dirty. The overall cabin experience was very disappointing. The concierge lounge was dark (no windows) and stinky. Not really a place you like to be in. The concierge itself is great, but what can she do if the ship is just not what it should be? Also - she has not the power to fix things. We asked plenty of time to talk to the F&B Manager but it was denied until the end of the cruise. Dining - a huge and important task of cruising. The quality of main dining food was very low. We just disembarked Norwegian couple of weeks ago and the difference is like day and night. Quality of food on the Navigator was low and the service probably the grumpiest we ever seen on a cruise ship. We complained but nothing changed. Not a single bit of smile on the service. We tried it 3 times but then we gave up. Paid extra for the specialty restaurants or just went to Windjammer. Windjammer was a bit better from the food but the quality of ingredients been low to. Chops for breakfast and lunch - what a joke. No passion, no love, no suite service. Lunch is only served on sea days, and then, you are having 3 dishes to choose from. Chicken, Beef or Vegie. Every sea day the same. Also - on sea days every "normal" guest could come to have lunch at Chops - for 20 USD. But surprise, that guest receives a full menue with plenty of choices. What a joke - a suite guest which pays thousands of dollars extra upfront will be served 3 choices and every other guest can upgrade for 20 USD for a much better experience. Room Service - had nice menus in the room, but if you want to order it happens 8 out of 10 times, that they told you it is not available. On the other side - breakfast on room service was excellent. Specialty Restaurants - Chops was ok but far below the experience of the bigger ships. Sabor was "so la la"... probably a 3 out of 10. Giovanni was unexpectedly the best experience. We really liked it, but again and I would give a 8 out of 10. Drinking - well - I love wines therefore I have the Ulitmate Package. There are a lot of wines by the glass. Many are below 14 USD but most are above (means you have to pay extra). That wouldn't really be an issue, but most of the wines have not been on board at all. So you order a wine and you have been told that the wine is sold out as it is just the second cruise after the Atlantic transfer and the restock didn't happen yet. Well - I have to pay the full fee and expect the full dining and drinking experience. By the way - it happens 12 times that the wine I was asking for wasn't available. Cocktails are ok - the pool bar guys are great. The windjammer team is 50/50 - half is great and half is lousy. Again - it misses the passion of the team. As I said we had the ultimate package - but please don't try to order a Espresso and a water on the same time. They will tell you "only one at a time". I would understand if I would like to order two beers on the same time, but an espresso and a water - in most restaurants this is standard anyway. Big mistake Royal! The shows - a lot of singing, but no musical or big show like on other ships. The concierge seats are on the upper balcony - so make sure to bring your googles otherwise you are not part of the show. The ice show on the other hand was amazing. Very entertaining and a lot of fun. Internet - well, RCL did it again. They sell you Internet Voom Service but it is everything else then Voom. What happens is, that they are having Satellites up there which are beaming into the main sailing regions to provide fast internet. This works well in the Caribbean and Mediterranean. But (all experienced by ourselves) - if you are sailing in areas like Asia, Mid East, Northern Canada or like in our this year trip in the Baltic sea - there is just almost no reception. Means - you might be able to receive a text message but please don't even try to stream movies of sending pictures to the beloved ones. What I don't understand - RCL knows that before selling it but they still do. Nevertheless they tell you to read the disclaimer that this can happen. I think this is fraud! Selling is actually also a key word. After complaining at the main dining room our head waiter came and said sorry. He then said "we are offering Galley Tours" and asked if we would be interested. We thought it is kind of a nice gesture after having a bad dining experience. But after we said that we would love to join for the galley tour he said, this will be 35 USD per person. So even in the event of bad service and saying sorry, the head waiter tries to sell something. Also - you can hardly walk the royal promenade as it is overloaded with sales booths. Whenever you are walking through the ship they try to sell you something - souvenirs, massages, specialty restaurants, shoe insoles, etc. etc. .... you feel like on the Royal Bazar. Disembarkation on port days. Well - badly organized. In Saint Petersburg it took 90 Minutes to leave the ship. People been queuing up and squeezing on the stair cases. The cruise director announced that "we are working on it" instead of organizing things better. Would have been easy to tell people to go back to their rooms until things are organized. I also would expect to have for suite guests an extra exit. Again - it is not existing. Other cruise lines are doing that - Royal not. What else to say - well, I could complain a lot but don't want to over stress the situation. I would not recommend to book a suite on this ship as you don't receive much of an extra service or any perks you really would enjoy. You are treated like everyone else even by paying a lot of extra. The ship is old and did see the best days long time ago. The refurbishment in 2014 was majorly the extension and adding of many rooms. It was more about making more revenues instead of adding a better and fresh cruise experience. Overall experience - you can feel that the company saves costs on every corner. You also can feel that they have a head of revenue on board (thats actually the only Officer you really can tell it is on board!). Everywhere they try to sell you something. The ship is old and needs an overhaul badly. The crew needs to be trained and the concierge lounge needs to be relocated to a place with windows. On top of it - add the Royal Suite Program. This here - is anything else than a sweet suite experience. Read Less
Sail Date June 2017
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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