110 Royal Caribbean Navigator of the Seas Family Cruise Reviews

The ship was very pretty, had most of what we like in elegant decor to delight our senses and keep us dazzled. The food, too, was very good, possibly the best we have experienced in a wealth of cruises we have taken with a variety of ... Read More
The ship was very pretty, had most of what we like in elegant decor to delight our senses and keep us dazzled. The food, too, was very good, possibly the best we have experienced in a wealth of cruises we have taken with a variety of cruise lines. We had an inside cabin off the Royal Promenade, which meant we had a window that looked down at the shoppers. The room, itself, was very nice, with a window seat as well as a little couch, besides the desk chair. It was roomy, with enough nooks for storage for our short 4-day cruise, that I would consider to book such a cabin again. However, the bed was hard - I mean board hard! Our quality of sleep was not good for the 4 nights. We tossed and turned most of the night, only to fall asleep and wake much later in the morning because we had no sense of day or night because of being in an inside. This sleep pattern disrupted our usual cruising routine. Anxious to start using the Workout room, we went straight there the first morning. The weight-powered machines were adequate, but when we attempted to use the bikes, treadmill, etc. they all were password accessible. The place hummed with activity, and I saw no staff member there that would assist us in how to activate any of these equipment. So... we left, and never returned to the workout room for the duration of the cruise. We dined twice in the dining room with our open dining option, and the service was good both times. We actually made a reservation for those dining nights when we first boarded the ship. I asked the staff taking our reservation which night was formal nigh, and he informed me that they do not do formal nights anymore. Having packed my husband’s suit, I was disappointed this wasn’t made clear on their webpage. We cruised with my daughter and her family, and I hoped to get a nice picture of us all decked out in our best attire. Originally the formal night is the second night of shorter cruises, but we chose a different night to go to the dining room, to better fit with our daytime plans. But what I wasn’t told is that RCI or maybe just this ship does a Dress Up anyway you Like evening which is the same as formal night, and all the photographers were on hand... and we missed it as we sat upstairs in the Windjammer enjoying the casualness of the night, unknowing... The focus on hand-washing as people entered the Windjammer was humorous, with staffers playing guitars, singing and prancing around “washy-wash your hands, scrubby, scrub your hands” to popular tunes, and with the exception of one very tuneful fellow, sung painfully off key. The service there was good to excellent, but I found the tables so close together, and the chairs difficult to move on the carpet, that it was a struggle to get up and return to your table, weaving through tables and chairs heavy with other diners. No more pretty glassware is given in the specialty drink. I was told that stopped, even though their website still shows pictures of those lovely glasses. Huge disappointment, hoping to add to my collection. But about the drinks, it costs around $15 per glass. Plan to drop $30+ for two drinks... making those high priced “drink plans” a better choice for some. Bingo was rather a disappointment, too. Less games, higher prices. No fun Bingo Lingo. Rush, rush, rush. And the same for all the Trivia gatherings we experienced. Boring. Regarding the dance and singing talent of the theatre shows, It was an experience we could have better spent watching TV in our cabin room. But, ah, there were no movies to be seen on that TV without paying $12 to rent. This included movies the ship was showing poolside each day. It didn’t seem fair. So, hanging in the room was not an option on this ship. But lounging in the Solarium was a real relaxing. Bring a good book or two, and find a pool bed. Or maybe a hammock on the upper open decks. But if you grab a towel or two, be warned that if you will need to show your sea pass, and then must return them, Showing your sea pass again. Maybe bring your own beach towels might be the better choice? If you are real savvy with technology, then maneuvering the RCI Ap to find out what’s going on day-to-day, hour-to-hour will be all you need on your phone, providing it is no more than a couple years old model. Otherwise, you can still tote around the paper version, as we did. The Ap was difficult to navigate, and caused more frustration than convenience. We stopped at CocoCay, and it is huge. Daughter had booked a beach bed for her family, and when she stepped off the pier entrance, there were no signs to direct her to where they were. They went to the nearest beach, and walked the sand till they found them an hour later. Later it was discovered that there was an exclusive transport cart to take people to the private beach where rage beach beds were. It took us longer to find them, as we dragged our rented water mats along with our beach bag. We stopped to ask where the beach beds were, and staffers there were clueless till one took the measures to investigate, and put us “elderly” people on a cart transport to the exact beach. It was a nice, quiet beach, I mean very nice. The kids spent the day finding all sorts of sea creatures in the shallows and along their walk through the sandbars. But the beach was far removed from the fun children’s activities, so put on your walking shoes when visiting CocoCay. The second port stop was at Nassau. We stayed on the ship, We noticed that the pier was different. They have added more piers changing the look of the cruise port entrance. It had been a few years since we last were docked in Nassau. And lastly, our final bill. We compared the cost to what they changed our credit card, and it did not jive. I have inquired with RCI and have not received a response from them. And, no, we did not a make any additional purchases on our last day. So...? Be mindful that their bookkeeping might have some chinks in their otherwise Royal Caribbean armor. Read Less
Sail Date June 2019
Go to better, cleaner Caribbean islands (Aruba, Bonaire, Curacao) As a Diamond + traveler and using Jr. Suites, we had access to the Diamond and Concierge Lounges. How they screwed all diamond plus travelers by eliminating the ... Read More
Go to better, cleaner Caribbean islands (Aruba, Bonaire, Curacao) As a Diamond + traveler and using Jr. Suites, we had access to the Diamond and Concierge Lounges. How they screwed all diamond plus travelers by eliminating the concierge lounge and dumping all diamond+ travelers to the diamond lounge, small, no view, overcrowded, dark, etc Next cruise we will shop around with other cruise lines. No sense in being loyal to Royal Caribbean. Loyalty is a one way street with this Company. Food quality continues to diminish every year, they nickel dime you on everything and who can assure us that the mandatory gratuities ends up in the workers hands Anything you buy has a line for additional gratuities. If you purchase a drink or a food item, they each on an 18% gratuity and expect you to add an additional tip. Some elevators just go by you, usually the wait is on the long side Read Less
Sail Date April 2019
Took my 83 year old father on a cruise. We flew into Miami, stayed at Cambria Blue Lagoon (very nice) and took a $10 pp shuttle to the port. We opted for The KEY which gave us a lot of nice perks (internet, choice seating, free lunch at ... Read More
Took my 83 year old father on a cruise. We flew into Miami, stayed at Cambria Blue Lagoon (very nice) and took a $10 pp shuttle to the port. We opted for The KEY which gave us a lot of nice perks (internet, choice seating, free lunch at chops grill day 1, etc. Got dad a balcony room (8582), and myself a Promenade Interior (8583) directly across from his. My father loved his cabin ... the fresh air and views. My cabin, however, was awful. Terrible toxic, chemical, mothball-like smell. I asked housekeeping to help twice. Two different staff members agreed it was unbearable, but offered no solution, no other cabin, no sympathy. (See more in my cabin review). The cruise and excursions we're enjoyable for my father. He enjoyed the food, the shows, the waterslides, the staff, and his cabin. I found the shows, the cruise director and the performances to be a bit cheesy and annoying. We loved our two excursions booked through the cruise ... The Dolphin Swim in Nassau and the Dragon Zip Line in Haiti. Incredibly professional and worth every penny The cruise staff was friendly. And the ship overall was clean. Read Less
Sail Date April 2019
We were supposed to sail from Southampton to Boston, New York, Port Canaveral and Miami. However, we were called on th Friday afternoon before the Monday cruise and told that due to storms in the Atlantic we would now go to Le Havre, ... Read More
We were supposed to sail from Southampton to Boston, New York, Port Canaveral and Miami. However, we were called on th Friday afternoon before the Monday cruise and told that due to storms in the Atlantic we would now go to Le Havre, Brugges and then Miami. Not quite the same appeal! We were offered a full refund if we cancelled but as booked the flights ourselves and non refundable hotel rooms in Miami we would have had to claim through our travel agent so we had no choice but to go. Having been to France and Belguim on numerous RC cruises, we were really not looking forward to the cruise even with the $200 OBC for the changes and 20% off what we paid for this cruise towards another. I did ask if there were really storms in the Atlantic or whether it was an excuse to have further repairs to the Ship after last weeks accident with the stabiliser making a large hole in the hull. I was told it was fully repaired. When we checked in on the Monday, I was told it was actually repaired this morning after people had disembarked. However, at the lifeboat drill the Captain said due to a gap in the storm we would now go to Gran Canria, Coco Cay, Port Canaveral and Miami so things looked better. 3 rough days at sea, due to storms was not too bad, have had worse in Iceland! Gran Canaria was ok, then it got warmer as we cruised towards Perfect Day Coco Cay (RC's private island). That morning the sea turned choppy and I had a feeling the tenders wouldn't be able to get us ashore. Unfortunately the captain soon came on and told us the same. We promptly turned around and left what looked like a building site (lots of work going on for next year) and went to Freeport Bahamas. Lots of shops but not much else. Worth noting that RC were charging whatever they could for excursions on Coco Cay, even for floating mat which seemed a rip off. I guess they want us to pay for the island for them. At this point it became a case of guess which port we are going to next. Then we went to Port Canaveral which was great. We had originally booked a tour of the space centre but was then told that due to immigration it would not be possible to have a guided tour and instead they would just take us there and we had to get around ourselves. At this point we were so used to changes we didn't care. So, we spent the day at the Space Centre at our leisure before heading to Miami. Cabin was good, central location which helped make the rough seas feel not as bad. We had to ask for bath robes and toiletries. Surprisingly our crown and anchor free gifts were in the cabin - normally I spend 2 days chasing. I was due a free gift for reaching 240 points on my June cruise so asked the diamond concierge about it. Was told I would receive it later in the cruise but did not. There was no sign of him the last few mornings in the lounge and he ignored the note I left for him. Thanks Ken! Emailed when I returned and it was posted out to me but not a good example of how to treat loyal customers. Food was very good. Slow setting up in the Windjammer for lunch and sometimes food was cold as had been left out whilst setting up. Staff very friendly and helpful. Was disappointed they only had the UHTmilk which tasted awful. Shops were the usual overpriced expensive items and the usual $10 tat sales. Lots to do during the day and evening though. Lessons learnt - never assume where you book is where you are going. Book refundable rooms if making your own plans for the start or end of your cruise Pack a mixture of clothes as some people were caught up with the change if destination and climate. Read Less
Sail Date November 2018
husband and i got there early after staying in a hotel over night so had to be out by 10am so drove to ab parking great start took cases off and walked 1 minute to ship for our second cruise with rc ,embarking early as 10.40 am very ... Read More
husband and i got there early after staying in a hotel over night so had to be out by 10am so drove to ab parking great start took cases off and walked 1 minute to ship for our second cruise with rc ,embarking early as 10.40 am very smooth early signs ship looks very tired but had a lovely time cabin was 1888 the last cabin on the ship on the 12th floor very roomy balcony cabin everywhere clean lovely sheets very crisp ate in main dining room 10 out of 14 nights had my time dining beautiful food but slow at serving as they have a lot of tables to do but well worth it, ate breakfast some mornings on deck 3 in mdr as its help yourself which is fine, windjammer is lovely help yourselves lovely breakfast just wish they had trays so you could carry a few items at once, but finding a seat is pot luck its all about timing as to what time you go have to work out but views are lovely in there and presentation of food is great , shows are not to bad but not go wow factor, ice show is lovely well worth a look ,bingo some afternoons by pool and in star lounge of an evening ,plenty childrens karioke too much , went to meet and mingle on second day won shopping bag and baseball cap on raffle only about 30 came shame really as over 100 signed up, activities was good played crazy golf couple of times watched flow rider which was very good .casino was good very friendly, met plenty of friends on board mainly in smoking area on deck 11 also deck 4 otherwise you dont really meet the same people twice if you dont smoke ,we used adult pool and adult spar pools never over crowded pool very cool sea water some times a bit green but attendent said it was fine but ok daytime entertainment was hit and miss but theres a lot of everything for everyone read cruise planner that get delivered to your room every night tick off what suits you otherwise you miss things , bars are good quick serving you ,cabin steward yan was lovely cleaning all the time replacing tea and coffee all the time making towel animals every other night, staff are all chatty can not do enough for you nothing is too much trouble for any of them went on a few trips with rc and done our own thing on other stops ,great to sit on balcony with a drink and just look out at sea now for moans our room on deck 12 was lovely overall but during the night the cleaners are scraping sun loungers and chairs up on deck 13 waking us up so i would not go back to deck 12 again but would use rc again Read Less
Sail Date August 2018
It was a family cruise foe Eleven of us. The Ship was lovely and the staff were real friendly. Myself my partner and 14 year old daughter in cabin,was quite small not a lot of space when they put the sofa bed down. My brother had ... Read More
It was a family cruise foe Eleven of us. The Ship was lovely and the staff were real friendly. Myself my partner and 14 year old daughter in cabin,was quite small not a lot of space when they put the sofa bed down. My brother had an inside cabin with his wife and 2 daughters of 14 and 16, not enough space to swing a cat,really not suitable for a family room as they call it,o.k if your kids are 3 and 4 maybe. Be prepared to pay for your coach or bus transfer into the towns.a family of 4 can expect another 100 euros plus on top. Make sure you have a drinks package because the drinks are an extortionate price. if you have a room on deck ten be prepared for early morning call of people scrapping deck chairs and trolleys above you,also be prepared for the gangs of kids that think its fun to run up and down the corridors shouting and screaming knocking and kicking and ringing bells late at night.oh and on the last night they find it amusing to rip all your luggage labels off your bags,and lust basically run riot.please do not expect security to do anything they are totally inept at dealing with them.They are more interested in stopping anyone getting on the ship carrying any water or wine or spirits.my elderly parents were left traumatised and had their cruise totally ruined by the constant problems with kids. wouldn;t travel withrcc again stick with P.O. a class above. Read Less
Sail Date July 2018
Have sailed on Independance twice and its great. This ship is similare size, but older, and it is starting to show. Definite lack of maintenance all round and things like broken tiles in toilets, scuffed and dirty seats and torn carpets ... Read More
Have sailed on Independance twice and its great. This ship is similare size, but older, and it is starting to show. Definite lack of maintenance all round and things like broken tiles in toilets, scuffed and dirty seats and torn carpets etc. Makes you wonder what the rest of the ship is like. Biggest thing was lack of staff (assume lots of staff have been robbed to staff new ships). So difficult to get served by a waiter, so go yourself but then can't get served at the bar for ages due to lack of bar staff. The Star lounge on a couple of occasions had one bar staff and one waiter. Other bars were the same. Food in the Windjammer buffet was very good. Tried the main dinning room once and service was slow. Entertainment was good in the main theatre, but as this was in the school holidays with over 1000 kids there was no real entertainment aimed at them (classical violinist and four opera singers did not go down well with my grand children). Other lounges were ok, but lacking unless you like a three piece band. Quizzes were ok, but staff lacked experience and most could not use a mic, hence sound very fuzzy and distorted. Over all entertainment staff were armatures with no training. Disembarkation was a nightmare with no communication and delays all round. Overall, we are looking at other cruise lines as RCL have lost the plot, and seem to have forgotten what they are in business for and for whome. A very dangerous thing for a business to do. Read Less
Sail Date July 2018
Seventh cruise with RCCL and second on Navigator. Crew excellent as usual, but seemed overworked? Dining room was excellent, so saw no need to go to speciality restaurants. Windjammer usual Windjammer, although sweets and meats fewer? ... Read More
Seventh cruise with RCCL and second on Navigator. Crew excellent as usual, but seemed overworked? Dining room was excellent, so saw no need to go to speciality restaurants. Windjammer usual Windjammer, although sweets and meats fewer? Did not try for a sunbed as by 0930 they were covered in blue towels, and stayed that way.Something needs done about hogging the beds. The ship itself really needs refurbishment. Our balcony cabin deck 8 was very clean and kept donut the fabrics and fittings are faced and worn. There seems to be a combination of sell sell sell and more of the same in the Street The dining room etiquette has gone to the dogs, anything goes on any night especially formal evenings. If you wear smart casual or formal chances are that your eating companions will be interested shirt shorts and flipflops with optional baseball cap !!! Royal Caribbean are a great cruise line and I am due to go again with them,they are lucky that the crew are excellent in dining room and cabin cleaning and that they try everywhere to give good service. Read Less
Sail Date July 2018
BAD POINTS Cabin - misleading description and dated Entertainment - very poor overall Seating for party of 5 almost impossible especially in entertainment venues On board prices - ludicrous Return journey deliberately ... Read More
BAD POINTS Cabin - misleading description and dated Entertainment - very poor overall Seating for party of 5 almost impossible especially in entertainment venues On board prices - ludicrous Return journey deliberately made slower , if normal speed had been maintained it would be possible to fit in another stop . Lied to us about a compensation agreement and have even changed it again since . Very dissapointed overall as have always praised RC Going back to P&O for next cruise Not worth booking with RC again even with compensation voucher as we would have to spend almost double just to get a few quid knocked off . RC seem to have made everything about money rather than quality . Again , very dissapointed . GOOD POINTS The majority of the general Staff were excellent , The food was amazing as always and Dining Staff were phenomenal . Big Thank you to them Read Less
Sail Date July 2018
The was not a classy cruise. More like benidorm on sea! And some of the tattooed specimens on board would have been more at home there. Far too overcrowded. Impossible to get a sun lounger due to people reserving all day(and security ... Read More
The was not a classy cruise. More like benidorm on sea! And some of the tattooed specimens on board would have been more at home there. Far too overcrowded. Impossible to get a sun lounger due to people reserving all day(and security doing nothing!). Also the photographers are very aggressive, grabbed my child when he was on his own and made him quite apprehensive of them. Royal Caribbean have to sort this out! Unacceptable! Also the shore excursions state that kids are allowed on them but when trying to book some of them we found out they’re not. Suppliers insurance apparently. Say this on tge brochure. Arcade is a rip off as half the machines don’t work yet accept money. Why do you have to go through arcade to kids club? Its like sweets at supermarket checkouts! Positives. Great waiting staff in main restaurant. Friendly room attendant. Quick action from security on noise complaint of someone playing loud music. Read Less
Sail Date July 2018
We wanted to see Europe and the ports that Royal was traveling to. The ship looked great when we were looking to go. The weather I’ve there in the summer was supposed to be amazing. So everything lined up to go on this cruise for a ... Read More
We wanted to see Europe and the ports that Royal was traveling to. The ship looked great when we were looking to go. The weather I’ve there in the summer was supposed to be amazing. So everything lined up to go on this cruise for a family vacation. We didn’t know they we would run into so many problems with our stateroom. The formal dining was great! I just wished windjammer would change up the food chooses for the day and added so different things. It seem like we were eating the same thing over and over. Not much difference day by day. We wish the cruise had a pool table that was fun on serenade of the seas. Over all the ship needs a big upgrades. The staff was super nice and formal dining was always on top, they had so many different food to try and always was willing to explain was something was. Or even brought it out for us to try! Read Less
Sail Date June 2018
We chose this cruise for the Itinerary first Aruba, Bonaire, Curacoa and Labadee... Let me start with the Islands, Labadee other than the locals hounding you to buy merchandise (we did buy some stuff to help out as this is a poor ... Read More
We chose this cruise for the Itinerary first Aruba, Bonaire, Curacoa and Labadee... Let me start with the Islands, Labadee other than the locals hounding you to buy merchandise (we did buy some stuff to help out as this is a poor Island) the set up here is very nice, Nice beach, OK not great BBQ lunch, drinks can be bought on sign and sail card. IF you want to do anything other than just swim and enjoy the water $$$$ depending on what you choose. Aruba we did the Depalma Island this was worth the money spent free lunch buffet or Grill items (breakfast if you make it there early) Free drinks, Burgers, chicken and ribs were good. Snorkeling was great (this was free). Water slides for kids, banana boat (free). Snuba extra $$ Bonaire we just walked through the town and straw type market with local vendors, Not pushy at sll. Curacoa we did a tour with the beach this was a very nice set up to swim and relax. Food and Drinks and lounge extra $ Now for the ship the Good- Crew was extremely friendly and very attentive Food was good, Windjammer got a little stale same breakfast every morning, lunch they tried to mix it up. Dinner in the Dining room we had Succoro and Rene excellent very attentive to our needs and made very good suggestions for dinner Not so Bad- Ship is ready to be refurbished in some areas this was evident but the crew continuously worked painting etc... and the staff tried to keep it picked up after all the passengers. Bad- Very must and moldy smelling in many areas, Only saw the cruise director in the evening or on TV. There were very few announcements on what was going on during the day or evening. Entertainment never attended any when we found them they were started or getting over. During the day they had scrapbooking, cards, napkin folding, Salsa lessons, some trivia We are not the scrapbooking, card playing, napkin folding type... Salsa and trivia could not be found until it was almost over. Disembarkation was a mess very unorganized- We did self assist they had us out on the promenade for over an hour and when we got inside they had several other lines merging into our line... Talk about some upset guest!!! If you go on this ship at least you MUST be married to your daily paper for activities, (we never received ours until well into the after noon).. that was hard trying to find things to do. We generally cruise Carnival and will go back due to the fact that they seem better organized, and there is so much to do that you have to choose what you really want to do. they also give you announcements telling you when things are happening. Almost for got to mention the Clubs the Teen Club for out 16 year old son was full of tweens so he did not go there. Flow Rider was packed and rock climbing also. So 16 year old made friends and stayed at pool and jacuzzie, played basket ball.. Club for age 11 catered to mostly the Younger ones in that group so our 11 year old was bored and did not attend after the first day All in all.. Loved the Islands... Ship and RCL just Ok. I have Friends and RCL is all they Cruise. This was my 3rd trip with them and will return to Carnival Read Less
Sail Date March 2018
We were not impressed with our first Royal Caribbean cruise. We expected it to be higher quality than the Princess and Norwegian cruises we usually take. It wasn’t. In fact, it was of lesser quality and just above Carnival, in our ... Read More
We were not impressed with our first Royal Caribbean cruise. We expected it to be higher quality than the Princess and Norwegian cruises we usually take. It wasn’t. In fact, it was of lesser quality and just above Carnival, in our view. Here is the good, the bad, and the ugly. Dining: The meals were uninspired. Most menu selections were typical restaurant fare—nothing special—and repeated night after night. We were annoyed by breakfast in the dining room when they tried to steer us towards a buffet set up in the dining room. My wife ordered waffles with a carmel sauce from the menu and was told to get it herself from the buffet! If we wanted the buffet, we would not have gone to the dining room! Service at all meals was mediocre. The staff was friendly and helpful, but they simply had too many tables assigned to them to provide good service. Another negative was that the buffet and soft ice cream machines shut down at 9 pm! We couldn’t believe it. Also, they ran out of grapefruit halfway through the cruise. Teen Club: Our daughter was in the 12-14 year olds. This club was terrible! Worst of any cruise we have been on. The staff was lazy and didn’t bother coordinating many of the activities that were planned. In addition, they had few supplies. For example, for a bandana-decorating activity, they had exactly 4 bandanas. For 20 kids. Pitiful and inexcusable. Entertainment: The Royal Caribbean singers and dancers were very average. Also, the major entertainment on Saturday night was a decent comic, but he only did 30 minutes! Really? RC couldn’t spring for a 45-50 minute set? Sad. There were some positives: The morning Zumba class was excellent. The ship excursion in Aruba (Pelican sailing beach and snorkel tour) was very good. The temperature on the ship was generally comfortable, not ice cold like we’ve experienced on many other ships. The rock climbing wall and FlowRider were fun, though the latter typical had a 20-30 minute wait. Last note: Other cruisers told us that one must get on the newer and bigger RC ships (i.e. more expensive cruises) to get the experience RC is known for and that we were expecting. Read Less
Sail Date March 2018
It was an affordable vacation on Spring Break as a family. Navigator of the Seas was a decent ship. It was not that modern. You could tell it was refurbished at some point. The decor was inviting, a little above average. The room was as ... Read More
It was an affordable vacation on Spring Break as a family. Navigator of the Seas was a decent ship. It was not that modern. You could tell it was refurbished at some point. The decor was inviting, a little above average. The room was as expected, same decor and size as most ships. The staff was above average. Very efficient, polite, everyone greeted us. Service was very quick and friendly. We were impressed by the service We didnt partake in any excursions so no comments here The entertainment on the ship was pretty good, not mind blowing, but you could tell they made an effort to keep us entertained especially on sea days. One exceptional thing on the ship was the ladies that took care of the youth programs. AMAZING WOMEN. My daughter never wanted to leave. The only part of the cruise that my wife and I were really disappointed was the quality and variety of the food, especially in the Windjammer buffet. Felt more like the Unjammer at times. Food was very mediocre, and the choices were limited. Dining room was ok but the menu needs more choices. I would recommend themed night, like Italian or Mexican, those are always fun Overall, the cruise was average. What you would expect nothing more. Nothing to blow your mind. This was a good cruise for a family vacation, or couple of college kids with little cash who just want a fun week together. Read Less
Sail Date March 2018
We chose this cruise because of the date and itinerary. We were traveling with our older kids, in their 20s. Embarkation was OK, but it always feels a bit disappointing when there is no one to even great you as you walk on board. ... Read More
We chose this cruise because of the date and itinerary. We were traveling with our older kids, in their 20s. Embarkation was OK, but it always feels a bit disappointing when there is no one to even great you as you walk on board. If you are a new cruiser, you don't really know where to go, what to do. There was no one on board as we walked in. We proceeded to the cabins as they were ready. The highlight of my cruise was my junior suite. I absolutely loved it. Our kids were in an Oceanview. The Navigator is looking a bit tired. It was my 3rd time on it. I am a diamond member on RCL but recently have mostly been sailing Celebrity. This cruise reminded me of why. What was most disappointing was the fact that in the afternoon, you can't get food anywhere, except the promenade cafe. Between 3:30 and 6:00 pm. So pizza, for which there is always a huge line up and they are constantly running out, or pre-done sandwiches. My daughter is Vegan and unlike our recent celebrity cruises, feeding her was a challenge. I asked if we could get a sandwich that would suit her, but we were told yes, but we would have to come back the next day for it…. Main dining room was also a challenge for her. On day 4 of 9, after I complained, we finally got them to acknowledge her diet. Drink service was slow. The first 3 nights we were never offered coffee or tea, and not until after dessert. On the 4th night, I said, I really like my coffee WITH my dessert. They brought it to me, but never offered anyone else. Service got better around day 6. I must say that I believe this was due to poor leadership from the head waiter. He was so unpleasant, and creepy that I can't imagine the staff working under his guidance. He would come to our table and hover, stand there, and really not helpful at all. Entertainment was good, the ports excellent. The staff at the front desk very helpful. our cabin attendant, was very moody and as a result, I reduced the tips. I rarely do so, but up until the very last minute, she was up and down. Disembarkation was a disaster, but this was due to issues in there terminal building. Although, I do hate being yelled at like a piece of cattle in the morning. It was really unpleasant. I know the staff does this day in, day out, but it's their job and the staff that would greet you as you got off the elevator were really rude. It's early, everyone is carrying stuff, it's the end of the vacation and being treated like this really takes away from the good vacation memory. Read Less
Sail Date March 2018
This was our 6th cruise and our first with Royal Caribbean. We traveled with other immediate family, adult children and friends. We booked this cruise based on the length of cruise and especially the destinations, which were all ... Read More
This was our 6th cruise and our first with Royal Caribbean. We traveled with other immediate family, adult children and friends. We booked this cruise based on the length of cruise and especially the destinations, which were all wonderful. The ship was beautiful and spacious and offered numerous activities. Our stateroom attendant and our Sapphire dining head waiter and assistant waiter were all fantastic. The Sapphire dining food menu was repetitive on numerous nights and some of the food wasn't as tasteful as I would have expected for a main dining room. The open buffet dining in the Windjammer was Very Good and (with the exception of the lobster meal)was much better. This 9 day cruise had 3 days at sea which we chose to spend primarily at the pool areas, and specifically the adult pool / hot tub area. Only once at anytime on this entire cruise was there a roving bar server that actually took and delivered our drink orders for us, which has not been our experience on any of our other cruises. We also felt that there were many services / activities that required additional payments vs being included in the actual package price of the cruise. Our group always looks forward to the headliner shows / entertainment on board and on this ship it was mediocre at best. Read Less
Sail Date March 2018
This was our first Royal Caribbean Cruise, and it will likely be our last. It's not for lack of trying from some of the staff, however. We had a GREAT head waiter who worked hard to rectify my complaints, a fantastic room steward and ... Read More
This was our first Royal Caribbean Cruise, and it will likely be our last. It's not for lack of trying from some of the staff, however. We had a GREAT head waiter who worked hard to rectify my complaints, a fantastic room steward and very good service desk personnel. The problem is that I had to complain about anything on a cruise. The major problem my family experienced was with the organization and availability of food on board. If you're used to a 24 hour availability and ease of obtaining food, this is not your cruise. That's not to say it doesn't exist, it does in a small cafe called the Cafe Promenade. But it is a SMALL cafe, and there are 3,800 guests. The other 24 hour option is room service, but beware...it comes with a $7.95 delivery charge and an 18% gratuity. On the week we sailed, it was also a spring break week. These kids were hungry, thirsty...and LOUD. The largest dining room on the ship, the Windjammer Cafe, closed at 9:00 p.m. How foolish with so many kids on board. Pizza, hotdogs and hamburgers should've been on speed dial. In general, food service seemed to suffer from poor organization and lack of preparation. In addition to these concerns we also experienced a late room service delivery with the incorrect order. Our Cabin Steward was also top notch...great guy who kept us supplied with ice and quickly responded to our needs. But again, we had them. Overall our room was very clean, but we did experience one curious event. We received a note that our balcony was to be painted while we were in port. That was okay as we were "in port' and out of our room the entire day. When we returned, our balcony railing had been varnished. It was beautiful...but we noticed what appeared to be blood droplets across our bed linens. We couldn't figure out how they got there...I presumed one of the workers had cut him/herself. But we'll never know. Steve (our steward) quickly changed all of our linens. The entertainment on board ship was hit or miss. LOVED the ice show (Ice Dancin')...saw it twice. We experienced two of the big production shows: one centered around ballroom dancing and the other was also a musical review called "Backstage Access." All three were sort of period musical reviews and could've benefited from more variety. I wasn't impressed with the Latin band that played throughout the various venues. They were talented enough, but none had an overabundance of personality. The same can be said for the majority of the staff on board. Most were pleasant, few were effusive. Nur, Roy, Nuron (these were our Sapphire Dining wait staff) were wonderful...as were a few other folks I met along the way: Wilbur, Christian and Cuddy come to mind. This was my daugher-in-law's first cruise experience. She enjoyed it. It was my sixth...I did too, but not enough to heartily commend Royal Caribbean to someone else. Read Less
Sail Date March 2018
We used to love Royal Caribbean, and maybe it's just the smaller ships that are not as good as they used to be. We loved Allure when we were on it 3 years ago, but Navigator was a disappointment. We were not overly happy with the ... Read More
We used to love Royal Caribbean, and maybe it's just the smaller ships that are not as good as they used to be. We loved Allure when we were on it 3 years ago, but Navigator was a disappointment. We were not overly happy with the food (not much flavor to the meat) and the lack of variety on the dinner menu. It seemed like the same items every night, with maybe one or two different options. The service was great, but the food wasn't. There was only one show a night, so not much to do after it ended at 8:45. The headliners were pretty good, but the ships dancers were not all that great. The orchestra was wonderful.... really great musicians. There was music all over the shipping the evenings (which was always great) but not enough places to sit and listen to it. There were two "adult"shows, but one wasn't until 11:00. Not much to do between 8:45 and 11:00. The ship seemed over crowded all the time, from embarkation until the last day. The Windjammer was packed to the gills all day......hard to find seating. "Main Street" was a mass of people, and leaving the theater was a total road jam. Not planned well. There was no Captains party or cocktail party for returning guests. We will either try other cruise lines or only do the mega ships. Read Less
Sail Date March 2018
My wife and I originally planned to go by ourselves for a 10th anniversary cruise. Our honeymoon was taken on Freedom of the Seas back in 2008. However our childcare fell through and we had to rebook with 3 children ages 5, 2, and 7m. Our ... Read More
My wife and I originally planned to go by ourselves for a 10th anniversary cruise. Our honeymoon was taken on Freedom of the Seas back in 2008. However our childcare fell through and we had to rebook with 3 children ages 5, 2, and 7m. Our travel agent secured a Family Oceanview stateroom for us on Navigator and the total for the cruise didn't break the bank for us after adding the kids. We had taken our oldest son on Royal Caribbean before when he was 2 so we knew what to expect for childcare under age 3. Cabin See "Cabin Review" Dining Windjammer is a feeding frenzy at certain times and good luck getting a table for 5 unless you stake the place out all day. Food was about Golden Corral quality. Not as good as it was 10 years ago. Staff was helpful and friendly. The passengers were rude and pushy. But that's the quality of most of the people that I've seen eating at the buffet on my last 4 cruises. Sapphire Dining room was great. Food was good, not great. They no longer have filet mignon or lobster tail nights. You can order it but you have to pay a premium. One formal night on our 5 night cruise. The wait staff was FANTASTIC. I can't say that enough. They showed a lot of patience dealing with our 3 kids and their picky attitudes and lack of manners. I commended them for it. They were the highlight of the cruise. They impressed us so much the first night we stuck strictly with them for all meals unless my wife and I wanted to grab a quick snack from the buffet. Breakfast and lunch in the dining room had buffet options in the center of the dining room or you could order off the menu. With our kids it was easier just to grab a few things from the buffet. Embarkation Annoying, but that's expected. Once on the ship it was much better after you get past all the people harrassing you to buy extra things like drink packages, lanyards, dining packages, internet, etc. We were able to get to our room and by dinner all our luggage was at the room. Enrichment Activities N/A Entertainment One weird thing I noticed about this cruise was that the Cruise Director seemed to be MIA. On every other cruise I have been on (Both RC and Carnival) the cruise director is very active on the PA system and leading different activities. The only time I heard anyone on the PA was every morning the captain would give a briefing of the weather and when we would be able to get off the ship when we were docked. No announcements of shows coming up, activities on the pool deck, etc. I dont even know who the cruise director was. That being said we didn't check out many of the shows since we just wanted to relax in the hot tub after dropping the kids off at Adventure Ocean. Fitness and Recreation Has the usual Flow Rider and Climbing wall. Has the fitness center. Fitness center was calm and quiet so there weren't obnoxious music videos blaring on all the screens. Onboard Experience Overall it was average. RC seems to be nickle and diming everyone much more than they used to. Filet mignon and lobster tails used to be included in the dining room, they are now a premium price. You pay full price for a 7 month old infant and THEN pay an hourly fee in daycare AND gratuities for an infant that does nothing but drink breastmilk we brought ourselves and nap. Can't use the pool. Can't use the casino :D Room service is now a mandatory fee as well as gratuities. It just seems like after 10 years they are removing more things from being included and keeping the price the same. I realize its probably the people that order 40 lbs of cake at room service and eat maybe 3 slices, the rest of us have to suffer. Service Room attendant was average. The dining room staff was fantastic. Adventure Ocean staff was also great but I only had one complaint. The nursery is listed as "drop in daycare" on multiple documents. However if you don't pre-book times you will get lectured about needing to pre book because they are just so busy with the one single child in the daycare. At any time literally all the children could rush into the nursery and they would be overwhelmed with babies. There were never more than 2 other kids in the nursery aside from our two under 3. Childcare Our 5 year old LOVED Aquanauts. On our first night he said he wanted to go mini golfing, so after dinner we dropped the younger ones off at the nursery and took him mini golfing for an hour. He said he had fun but we dropped him off at AO and after we picked him up at 10 he said he "missed ALL the fun" for the hour we spent mini golfing. So we always took him up there any chance they were open. Every night he was coming back with some creation "alien poop" (slime) or a balloon animal or a superhero cape and telling us stories of what he did. We booked adult excursions so we were able to book the time for both port days for the kids to stay at adventure ocean and the nursery. They will feed the kids and take care of everything for them. Shore Excursions We booked independently through local vendors that we researched at the ports before we went on the trip. Places like GoBe.com or CheapCruises are good. They offer the same excursions for less cost than booking through Royal Caribbean. We've also had luck just going into the port and talking to local tour companies. Overall we had fun but I'm disappointed in the quality of the cruise compared to previous cruises I've had with Royal Caribbean. Maybe we will try one last cruise on one of their top ships to see if the experience is any different before I give up my loyalty to them completely. Read Less
Sail Date February 2018
We wanted a cruise out of Miami to celebrate a birthday and as a reunion of family members. We cruised on same week last year on Norwegian for 3 day cruise which we felt was not long enough. I was not interested in Mexico ports but others ... Read More
We wanted a cruise out of Miami to celebrate a birthday and as a reunion of family members. We cruised on same week last year on Norwegian for 3 day cruise which we felt was not long enough. I was not interested in Mexico ports but others in the party went ashore. The service was okay. As usual there were some crew that were great (waiter) and others that were not very good. We prepaid our gratuities and I'm actually rethinking if that's a good idea. I'm a smoker (sorry) and I expect to always have to go outside to a specific area to smoke. No problem. But the designated area outside of the 4th floor dining room was disgusting. People left empty glasses and spilled beverages made the deck sticky. At least 4 crew members walked by this and did nothing. There was no outdoor dining venue on this ship. It would have been great to have breakfast or lunch especially on port days outside. The spa was very good. I had an excellent massage therapist and went back for a second massage with her. Read Less
Sail Date February 2018
I live in south Florida so I came straight to the ship from home. I was supposed to get priority check in. Instead there was an hour and a half of a snaking line to navigate at the port of Miami. First time on Navigator of the sea. ... Read More
I live in south Florida so I came straight to the ship from home. I was supposed to get priority check in. Instead there was an hour and a half of a snaking line to navigate at the port of Miami. First time on Navigator of the sea. First visit to Curacao and Bonaire. The food in the dining room was very very bland and repetitive. There was an over emphasis on the staff trying to sell speciality restaurants, We ate dinner in the Sapphire dining room every night. Breakfast and lunch was either at the buffet or Cafe promenade. The ice cream at the buffet and in the dining room had ice chips. The frozen yogurt left much to be desired, The after dinner offerings in the theater was not up to the standard I have come to expect from Royal Caribbean. There seemed to be an attempt to save money by using the same group of singers and dancers several nights. While there was individual talent the shows lacked diecction and cohesiveness. Parts of the ice show was very well done but having been a fan of ice dancing for years, some of it lacked professionalism, The headline shows seemed to be the B team of performers. I don’t think magic shows are entertaining. The same for jugglers, If I wanted circus entainiment I would not get on a cruise ship. I took tours on three islands. None of them was worth the money. Kayaking tour on Labadee turned out to be a fast paddle to a beach clearing where Haitian men kept trying to sell the same junky trinkets. There was nothing worth buying but I bought junk anyway just to contribute to the Haitian economy, Poverty is hell. In Bonaire the tour consisted of a fast ride around the island in a van with non working air conditioning. We were taken to see salt. Some very small slave huts and a lizard up a tree. None of this was very interesting. The tour in Curacao consisted of two stops, one was a lookout which was more about a store front selling trinkets and charging $ 1 if You needed to use the rest room, The other stop was to the Curacoa liquors factory. Very small operation that you can walk through in 5 minutes, The museum there was a misnomer . It was a shabby old house consisting of old pots and pans with nothing labeled an any way. I traveled with a friend who usually go cruising with me. We did not purchase any of the special restaurants meals. Sine the coffee in the dining areas were unprintable I had to visite the coffee bar to bug a decent cup of coffee twice a day, Navigator of the Sea is a novelty ship. However after sailing on Oasis class ships this one lacked some of the facilities such as a merry go round gut I knew that going in so I was not disappointed by this. I was however very disappointed that the water in the pools was so cold the entire cruise that I did not go in the pool even once. Most people did not do so either. Surely RC can have a heated pool available. Read Less
Sail Date February 2018
This cruise was a pretty mixed bag. We went on a cruise with RCI in 2010, same class of ship, and I had expected a similar experience. Unfortunately, we were somewhat disappointed. I was travelling with my husband in the same cabin ... Read More
This cruise was a pretty mixed bag. We went on a cruise with RCI in 2010, same class of ship, and I had expected a similar experience. Unfortunately, we were somewhat disappointed. I was travelling with my husband in the same cabin and my mother and cousin in an adjoining cabin. Both my mother and cousin have some mobility issues, because of this we requested boarding assistance. There was a very long and miserable wait for wheelchair assistance. With two RCI cruises boarding on our sail date, they were down to one wheelchair to assist guests. The frustration was real. Once to our cabins, it was pretty standard. We had balcony rooms, and they were very nice. Our room steward got our connecting door opened and the divider between our balconies opened, very quickly. He was definitely one of the bright spots of our cruise. He greeted us in the mornings and evenings, asked about our day, and was incredibly responsive to our needs. Our rooms were clean, and our towel animals fun. He always had the ice bucket ready, and even sent the drapes in our room out for cleaning. I think the guests before us must have really liked cologne. The beds and pillows were pretty bad, but I don't think that is all that unusual. The balcony was spacious enough for 2 chairs, a small table, with room to move around. The view, of course, could not be beat. Skip room service, unless you are in the mood for cold breakfast. The new surcharge was implemented AFTER I purchased my cruise, which was one of those annoyances. Just the small nickel and dime things, the cutting of corners, the constant push to buy something more... It's not relaxing. We had 5:30 dining, and an amazing wait staff. We had a table full of experienced cruisers, and Amanda did an amazing job fielding our happiness and our unhappiness. Unfortunately, there was a lot of unhappiness over the food. Breakfast and lunch in the main dining room were so much better than dinner. While there were a number of choices, the actual food was pretty mediocre overall. I'm a dessert fan, and dessert was particularly uninspired. There were some bright spots in a crab cake that I could've eaten every night, and some fantastic fruit soups. Again, I can't stress enough how amazing the staff was. We ate in one specialty dining restaurant, and enjoyed it. We selected Sabor. The guac was fantastic, the margaritas were strong, and the actual meal was delicious. Service, food, drink, and even dessert did NOT disappoint at Sabor. We enjoyed Johnny Rockets a couple of times, it is always yummy and the occasional dance show is a hoot. There is plenty to do on the ship, and the shows we saw were really good. Don't miss the ice show! We also caught the Las Vegas Tenors and a ventriloquist. All amazing. We did book a couple's massage, which was pretty nice, but the constant pushing of products was definitely not the best. Next time, I will save a lot of money and just have the massage before I leave. Had there not been the weird push for detox pills and who knows what else at the end, I would have enjoyed the experience much more. In Labadee, we did a little shopping and enjoyed the meal on the island. The island is pretty, don't skip the walk to the top of the cliff near the dragon. The meal was good, and the view was great. A very pretty and relaxing stop with plenty to do for the more active or adventurous. Our next port was Curacao. We went on a great tour (Fascinating Curacao), and then enjoyed some food on shore before shopping. The action is pretty far from the port, which wasn't easy for my mother, but Curacao is pretty and enjoyable. Bonaire was next, we chose to book a snorkeling tour outside the ship. Snorkel Tours with Renee is AMAZING! I love every second. Bonaire's straw market is the best I've been to, with a lot of locally made goods. Since salt is their export, there are some fun bath goods and spices to enjoy. Bonaire is a favorite of mine, great people, some nice shopping, plus great ecotourism options. Aruba was Aruba. We had a nice tour of the island and did a little shopping. It's very commercial but fun. Overall, I'm seriously reconsidering booking through RCI again. The cruise was nice, but I feel like the quality of our experience did not rise to the cost of the vacation. A lot of corners have been cut, and there is a lot of hands out for more money. The loyalty program is definitely not enough to keep us with RCI when the quality isn't there. Read Less
Sail Date February 2018
We chose this trip for a mother-daughter vacation. We knew there would be lots of children on a holiday cruise. I am mobility challenged and needed the elevators. Hard to get! Sometimes they whizzed by empty and sometimes the door opened ... Read More
We chose this trip for a mother-daughter vacation. We knew there would be lots of children on a holiday cruise. I am mobility challenged and needed the elevators. Hard to get! Sometimes they whizzed by empty and sometimes the door opened to a stuffed elevator. I wish I didn't need to rely on an elevator. Our cabin was spacious and well maintained. Samy took great care of us. My daughter is a gym enthusiast and would work out early each morning. When we went to go to breakfast one day the greeter, Auren. told my daughter she couldn't come in in a tank top.Meanwhile a woman was leaving wearing a tank top. Auren said only women could come in wearing a tank top. When my daughter said "I'm a woman" she said ok, you can come in. We are diamond members. Going to the diamond lounge was a mixed experience. I asked for something pink and fizzy and she gave me a Shirley Temple. I was insulted. One child spread her toys across a coach so no one could sit there. Her parents sat across from her. There was no enforcement of a dress code in the evenings. And now on to the main problem. The food! I know tastes are subjective but the food in the DR was more miss than hit. The Tutti Salad continues to be good, though. We had my time dining. They kept sitting us where there was no waiter so the head waiter, Fabiano, took our order and brought it to us. There were times when I would have like sour cream for my potato but none was offered. The food in the Windjammer was far better. There is a lack of free dining spots. The DR, the Windjammer and the Cafe Promenade. They need someplace to get healthy eating options late at night. We went to a few shows. The ice skating was spectacular. We did not take advantage of movies by the pool. We only got off in Aruba and Bonaire. But we enjoyed these ports. Read Less
Sail Date December 2017
Forgive my long rant, but I have borderline remorse with booking this cruise line. I know that I should be open to new experiences & not compare every sailing to previous sailings, but my experience was more negative than positive, ... Read More
Forgive my long rant, but I have borderline remorse with booking this cruise line. I know that I should be open to new experiences & not compare every sailing to previous sailings, but my experience was more negative than positive, although I realize that it could've been worse. To preface, we booked Royal Caribbean in an effort to explore new experiences & on board attractions. I have sailed Carnival as well as MSC (so far the latter is my favorite). The ports of call/itinerary was great & for an aft balcony, thankfully we got a great deal, so it wasn't all bad. Here's a synopsis of my thoughts: Embarkation: Smooth, timely boarding. Informative & helpful. Checked in & on the ship within 60-90 mins. The Ship: Pretty fixtures but overall nothing breathtaking or over the top. Most areas were clean with the exception of public restrooms. Many lacked toilet paper & stayed messy for hours on end. We liked the touch screen directories to help us figure out how to get from point A to B, but the elevators were feast or famine, which got really aggravating. Not enough pools or hot tubs, although Flow Rider was cool. Many bars to choose from, but Café Promenade was an "oh but why?" disappointment (see below). Beautifully decorated for Christmastime. Getting around got easier with each day. Cabin: Average (not looking a gift horse in the mouth), shower was tiny but I liked the fact that it had doors vs. a flimsy curtain. Ample drawer & cabinet space. Our safe never worked & we could not get it fixed or replaced. This ticked me off. There was a "cooler", of sorts (maybe a wine chiller), not meant to be a refrigerator substitute, makes you wonder why it was there? Bed was comfortable, enjoyed having the reading lights. Dining: This was more "miss" than "hit". Windjammer was the same breakfast every day, absolutely no variety. Many lunches/dinners were overloaded with curry & other exotic dishes. My biggest peeve was the fact that I was not able to make my own sandwich with decent cold cuts. Pre-assembled sandwiches, yuck. However, my biggest grievance with this is that I have a tomato allergy, so every pre-assembled sandwich had tomato on it so this was not an option for me at all. I was very disappointed in Windjammer. The hours were sort of ridiculous, as well. There were only 2 places to get a snack after 9 pm: Johnny Rockets (open until 11:30 pm) and "Café Promenade" (again, pre-made sandwich halves with tomatoes on all). Pizza was "meh" (frozen is way better), Main dining room was Sapphire & this was a crap shoot, as well. Variety really lacked. I couldn't even eat my first night's meal (pork chop) because my fork wouldn't even pierce the meat it was so tough. However, one night I had bay scallops for an appetizer & they were wonderful. Dining room staff were always polite and on point, so giving a plus for good service. We noticed many unsatisfied diners over the course of 9 nights & by the last night, the dining room volume dwindled to many empty tables. Bottom line: the food preparation/variety needs A LOT of work. Staff: Most were very pleasant & helpful. Most would smile with a "hello" as we walked by. I saw a few who just looked miserable. Great to have lifeguards at the pools. One of my favorite staff members was "Mr. Washie-Washie" who greeted us daily at Windjammer, reminding everyone to sanitize their hands. Side note about him: one day we were walking in & Mr. Washie-Washie tried to stop a passenger who tried walking in with no shoes on (can you say "gross"?). The man walked in anyway & caught hell for doing so by other passengers. Disgusting. I applaud Washie-Washie for speaking up. Our waiter at dinner was Ozzy & assistant waiter was Ranjit; both were wonderful, aside from many food issues we had. Our cabin steward was Garfield, also very efficient & accommodating to us. Most bartenders were very nice & pool deck servers were never far when we wanted a drink on deck. I was very happy with the service overall. Casino: This is my bone to pick with Royal Caribbean. Their contract & everything at check-in stated the "cashless system" on board, yet we could not charge casino credits to our Set Sail card without paying a 5% fee for cash vouchers. 2 other cruise lines we've sailed do not exercise this practice. This was a total slap in the face, just another way for RC to make money. In my view it's borderline unethical. Do not claim that you're "cashless" then penalize passengers who pay thousands of dollars for their cruise vacation already, by charging folks who are led to believe that they can't use cash on board. Royal Caribbean, you know you're wrong for this. I was NOT happy. Ports: The itinerary was great but Labadee really didn't measure up to anything we expected. On the plus side, they fed us lunch, which was very nice (although it was the same hot dogs & hamburgers they serve every day at lunch in Windjammer). The down side, ziplining was $110 per person & we could only go one time. Total ripoff. Next port was Curacao, which was gorgeous. Bonaire was a little boring, IMO....but they saved the best for last...Aruba. We went tube riding on Eagle Beach & had a blast. Overall a great itinerary. Medical: We had 2 medical emergencies on board & both times I prayed that no one was seriously hurt or sick. Both incidents were handled very professionally & with minimal disruption. Activities: I can file this in the "they're trying" category. I saw the efforts to appeal to many age groups. Nothing stood out as "I have to do that'. Debarkation: We did self-assist option as we had a 12 pm flight on New Year's Eve. We were off the ship by 8:30 am, very smooth, no issues. Although our vacation wasn't a total bust, Royal Caribbean has a lot of improvements to make with regard to dining & casino practices. Staff & service were as expected. I'm still glad that I at least tried Royal Caribbean, but not sure my experience wowed me to convince me to book another Royal sailing. Our next cruise is MSC Seaside in June 2018. Will probably go with Norwegian or Celebrity next. Read Less
Sail Date December 2017
Navigator of the Seas had long lines both during embarkation and debarkation. Overall, the ship felt dated. The Promenade, however, was really nice. The Christmas tree was beautiful and they really made the holiday feel special. Caroling, ... Read More
Navigator of the Seas had long lines both during embarkation and debarkation. Overall, the ship felt dated. The Promenade, however, was really nice. The Christmas tree was beautiful and they really made the holiday feel special. Caroling, Christmas dinner, the holiday decorations, snow falling from the ceiling, appearance from Santa etc. The cabin sofas were disgusting. Not only was the sofa in my Husband's and my cabin dirty and faded but the other family traveling with us had the same issues. The only cabin in our group which did not have a dirty sofa was my kid's cabin. Our room steward, Sebastian, was beyond excellent. I cannot say anything negative about him. He went out of his way to make our stay as best as he could. He offered to put a sheet on our couch so we didn't have to see the sofa and even steam cleaned it. Unfortunately, the sofa was permanently faded and looked the same as before. He also put an additional mattress pad on our bed (they are the most uncomfortable beds we've ever had on a cruise ship...disappointing!) He also said that our child's sofa had been replaced and that slowly the ship has been replacing them. Only negative comment in the rooms beyond that was they were not the cleanest when we first arrived, found hair in the shower etc. The sliding doors to balcony was AWFUL. So hard to move. Also, the elevators seem to skip floors waiting to go up or down and are extremely slow. That was disappointing. Some buttons didn't light up either. The ship's entertainment was average. The dance productions were not worth going. The singers weren't good. However the skating shows were wonderful. Other than that we saw the America's Got Talent Juggler who was also on the ship, which was very good. We found the food hit or miss. The main dining room staff was wonderful, we really liked our waiters Costa and Ivan. They were accommodating to our unique requests (such as French fries or a lactose allergy). The head waiter encouraged myself and my daughter and my friend and her daughter to take the Main Dining room Bottomless Brunch tour. It's amazing how much food they produce for such a tiny space. The food in the main dining room was so so, sometimes excellent and sometimes just okay. The food in the Windjammer felt very recycled. I understand that this is necessary on a cruise, but I feel that on my previous cruises (Celebrity, Princess, Holland and even Royal Caribbean) that they were able to come up with a more plentiful variety of dishes. I noticed this especially at breakfast. However overall the food was good, especially the lasagna and plantains! We had an issue with guest services, where we needed something corrected on our bill. We found them rude, unwilling to help and didn't seem to trust my word until he contacted the crew member I suggested. I do have to give props to Royal for pushing the cleanliness component. You'll grow to love the guy who mans the Purell station at the Windjammer. Everyone would say "Washy Washy!". After their recent issue with Noro Virus, they are definitely taking great strides to keep the ship clean. Ship enrichment activities felt lacking. My 15 year old son did find a group of friends but didn't have a lot of activities to do with them. My daughter, 21, was glad we traveled with another family so she had a friend to hang with because even though she saw a lot of people her age, she didn't really end up meeting anyone. I found that as a family we felt the activities were lacking and sometimes we were bored. The pool is fun though, so hang out there. Another issue was the gym. My daughter used it regularly and some of the machinery was broken. She noted maybe 4 ellipticals at least broken. That's sad! The ports were great. We always enjoy Labadee. The lunch included is very good, a barbecue/cookout type menu. We took private tours for Curacao and Bonaire and just went shopping in Aruba. We really enjoyed Curacao, it was absolutely beautiful! Overall, we did have fun as two families traveling together and enjoyed the ports. Many staff members were excellent (besides guest services) and the food was fair. However, I wasn't blown away by Royal's performance. I have another Royal planned and I am considering whether I should go back to my tried and true Celebrity cruises.... Read Less
Sail Date December 2017
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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