2 Helpful Votes
Sail Date: December 2017
Cruise was sold out, meaning there were lots of lines for most everything. Ship was the biggest one we've ever sailed on (10+ cruises). Had two rooms that weren't next to each other, which was our own fault for reserving rooms ... Read More
Cruise was sold out, meaning there were lots of lines for most everything. Ship was the biggest one we've ever sailed on (10+ cruises). Had two rooms that weren't next to each other, which was our own fault for reserving rooms rather late. We are cheap cruisers, so we don't ever use the spa or specialty restaurants. Pros: Wait staff (Radmir and Oleksii) were exceptional in main dining room. Our balcony room (8416) was the most forward one on the 8th floor, with a plexiglass window that looked forward. A very nice touch that made it seem less claustrophobic as a balcony. Room staff (Siri) was attentive and took great care of us. Food was great, loved the variety. The comedian the first two nights was very funny, as was the juggler. Embarkation was swift and well run, though to be honest, a guide thought we were diamond members so we got to stand in the shorter line. Cons: Our promenade room 7257 was small and very noisy on party nights. It was great for people watching, but was at the very end of the promenade, making it difficult to see the whole thing. Not much of a shore excursion selection as the cruise only had two shore days. We did go to a beach/mayan ruins excursion in cozumel, and got lucky as it was the only day where it was truly warm enough for the beach. Debarkation was slow, there were computer issues. We had to stand outside while they figured some stuff out, it was around 40 degrees in Miami that day so it was pretty uncomfortable. Not sure the terminal was at all heated. Would we go again? Probably not. I did enjoy the new years eve party, but it was pretty darn crowded, and not worth the extra money (it was an expensive sailing due to the NYE date) Many of our complaints/problems, though, were due to things beyond RC's control, like the weather and the fact that the earlier hurricane season had forced many cruises and cruisers to the western Caribbean vs the eastern one. Read Less
2 Helpful Votes
Sail Date: December 2017
This was our second cruise with RCI the first one was on the Independance of the Seas. Food and service was as we expected, spectacular! Ports and excursions were great, we will definitely be back to Cozumel in a future cruise. Only ... Read More
This was our second cruise with RCI the first one was on the Independance of the Seas. Food and service was as we expected, spectacular! Ports and excursions were great, we will definitely be back to Cozumel in a future cruise. Only disappointment, the nightly shows...orchestra is ok but we had been so blown away by the musicals on the Independance (Once Upon a Time and Grease), that we were expecting the same :( However, the late night comedy was hilarious. My adult children (21 and 23) had a blast and loved every bit of it. Best family vacation in a long time, something for everyone :) This will definitely be something to do again but maybe on an other ship. We are from Québec and our first language is French so it was nice that many employees were from Ile Maurice and spoke fluent French and they seemed happy to exchange in french with us. Read Less
2 Helpful Votes
Sail Date: December 2017
Traveled with my family of 6 and extended family of 20 for our 3rd cruise as a group. Food was sub par, not good at all. Many times served cold and most times was not good. Charging for room service delivery is a disappointment. ... Read More
Traveled with my family of 6 and extended family of 20 for our 3rd cruise as a group. Food was sub par, not good at all. Many times served cold and most times was not good. Charging for room service delivery is a disappointment. Coffee or something small on balcony was something I looked forward to. Entertainment was high school level at Best. Service was not as good as years past. RC has def cut back. Would NOT recommend this ship, but more importantly would not recommend Royal Caribbean to anyone. I would consider RC the Walmart of cruise lines. Carnival and Norwegian are with out question much better food, entertainment and value. Traveled with large group, waiter seemed inconvenienenced to get things, entertainment director is very low on talent and the shows and choice of shows was not good. Can’t say enough how disappointed I am, poor management has ruined this cruise line! Read Less
1 Helpful Vote
Sail Date: December 2017
We chose this trip for a mother-daughter vacation. We knew there would be lots of children on a holiday cruise. I am mobility challenged and needed the elevators. Hard to get! Sometimes they whizzed by empty and sometimes the door opened ... Read More
We chose this trip for a mother-daughter vacation. We knew there would be lots of children on a holiday cruise. I am mobility challenged and needed the elevators. Hard to get! Sometimes they whizzed by empty and sometimes the door opened to a stuffed elevator. I wish I didn't need to rely on an elevator. Our cabin was spacious and well maintained. Samy took great care of us. My daughter is a gym enthusiast and would work out early each morning. When we went to go to breakfast one day the greeter, Auren. told my daughter she couldn't come in in a tank top.Meanwhile a woman was leaving wearing a tank top. Auren said only women could come in wearing a tank top. When my daughter said "I'm a woman" she said ok, you can come in. We are diamond members. Going to the diamond lounge was a mixed experience. I asked for something pink and fizzy and she gave me a Shirley Temple. I was insulted. One child spread her toys across a coach so no one could sit there. Her parents sat across from her. There was no enforcement of a dress code in the evenings. And now on to the main problem. The food! I know tastes are subjective but the food in the DR was more miss than hit. The Tutti Salad continues to be good, though. We had my time dining. They kept sitting us where there was no waiter so the head waiter, Fabiano, took our order and brought it to us. There were times when I would have like sour cream for my potato but none was offered. The food in the Windjammer was far better. There is a lack of free dining spots. The DR, the Windjammer and the Cafe Promenade. They need someplace to get healthy eating options late at night. We went to a few shows. The ice skating was spectacular. We did not take advantage of movies by the pool. We only got off in Aruba and Bonaire. But we enjoyed these ports. Read Less
5 Helpful Votes
Sail Date: December 2017
Forgive my long rant, but I have borderline remorse with booking this cruise line. I know that I should be open to new experiences & not compare every sailing to previous sailings, but my experience was more negative than positive, ... Read More
Forgive my long rant, but I have borderline remorse with booking this cruise line. I know that I should be open to new experiences & not compare every sailing to previous sailings, but my experience was more negative than positive, although I realize that it could've been worse. To preface, we booked Royal Caribbean in an effort to explore new experiences & on board attractions. I have sailed Carnival as well as MSC (so far the latter is my favorite). The ports of call/itinerary was great & for an aft balcony, thankfully we got a great deal, so it wasn't all bad. Here's a synopsis of my thoughts: Embarkation: Smooth, timely boarding. Informative & helpful. Checked in & on the ship within 60-90 mins. The Ship: Pretty fixtures but overall nothing breathtaking or over the top. Most areas were clean with the exception of public restrooms. Many lacked toilet paper & stayed messy for hours on end. We liked the touch screen directories to help us figure out how to get from point A to B, but the elevators were feast or famine, which got really aggravating. Not enough pools or hot tubs, although Flow Rider was cool. Many bars to choose from, but Café Promenade was an "oh but why?" disappointment (see below). Beautifully decorated for Christmastime. Getting around got easier with each day. Cabin: Average (not looking a gift horse in the mouth), shower was tiny but I liked the fact that it had doors vs. a flimsy curtain. Ample drawer & cabinet space. Our safe never worked & we could not get it fixed or replaced. This ticked me off. There was a "cooler", of sorts (maybe a wine chiller), not meant to be a refrigerator substitute, makes you wonder why it was there? Bed was comfortable, enjoyed having the reading lights. Dining: This was more "miss" than "hit". Windjammer was the same breakfast every day, absolutely no variety. Many lunches/dinners were overloaded with curry & other exotic dishes. My biggest peeve was the fact that I was not able to make my own sandwich with decent cold cuts. Pre-assembled sandwiches, yuck. However, my biggest grievance with this is that I have a tomato allergy, so every pre-assembled sandwich had tomato on it so this was not an option for me at all. I was very disappointed in Windjammer. The hours were sort of ridiculous, as well. There were only 2 places to get a snack after 9 pm: Johnny Rockets (open until 11:30 pm) and "Café Promenade" (again, pre-made sandwich halves with tomatoes on all). Pizza was "meh" (frozen is way better), Main dining room was Sapphire & this was a crap shoot, as well. Variety really lacked. I couldn't even eat my first night's meal (pork chop) because my fork wouldn't even pierce the meat it was so tough. However, one night I had bay scallops for an appetizer & they were wonderful. Dining room staff were always polite and on point, so giving a plus for good service. We noticed many unsatisfied diners over the course of 9 nights & by the last night, the dining room volume dwindled to many empty tables. Bottom line: the food preparation/variety needs A LOT of work. Staff: Most were very pleasant & helpful. Most would smile with a "hello" as we walked by. I saw a few who just looked miserable. Great to have lifeguards at the pools. One of my favorite staff members was "Mr. Washie-Washie" who greeted us daily at Windjammer, reminding everyone to sanitize their hands. Side note about him: one day we were walking in & Mr. Washie-Washie tried to stop a passenger who tried walking in with no shoes on (can you say "gross"?). The man walked in anyway & caught hell for doing so by other passengers. Disgusting. I applaud Washie-Washie for speaking up. Our waiter at dinner was Ozzy & assistant waiter was Ranjit; both were wonderful, aside from many food issues we had. Our cabin steward was Garfield, also very efficient & accommodating to us. Most bartenders were very nice & pool deck servers were never far when we wanted a drink on deck. I was very happy with the service overall. Casino: This is my bone to pick with Royal Caribbean. Their contract & everything at check-in stated the "cashless system" on board, yet we could not charge casino credits to our Set Sail card without paying a 5% fee for cash vouchers. 2 other cruise lines we've sailed do not exercise this practice. This was a total slap in the face, just another way for RC to make money. In my view it's borderline unethical. Do not claim that you're "cashless" then penalize passengers who pay thousands of dollars for their cruise vacation already, by charging folks who are led to believe that they can't use cash on board. Royal Caribbean, you know you're wrong for this. I was NOT happy. Ports: The itinerary was great but Labadee really didn't measure up to anything we expected. On the plus side, they fed us lunch, which was very nice (although it was the same hot dogs & hamburgers they serve every day at lunch in Windjammer). The down side, ziplining was $110 per person & we could only go one time. Total ripoff. Next port was Curacao, which was gorgeous. Bonaire was a little boring, IMO....but they saved the best for last...Aruba. We went tube riding on Eagle Beach & had a blast. Overall a great itinerary. Medical: We had 2 medical emergencies on board & both times I prayed that no one was seriously hurt or sick. Both incidents were handled very professionally & with minimal disruption. Activities: I can file this in the "they're trying" category. I saw the efforts to appeal to many age groups. Nothing stood out as "I have to do that'. Debarkation: We did self-assist option as we had a 12 pm flight on New Year's Eve. We were off the ship by 8:30 am, very smooth, no issues. Although our vacation wasn't a total bust, Royal Caribbean has a lot of improvements to make with regard to dining & casino practices. Staff & service were as expected. I'm still glad that I at least tried Royal Caribbean, but not sure my experience wowed me to convince me to book another Royal sailing. Our next cruise is MSC Seaside in June 2018. Will probably go with Norwegian or Celebrity next. Read Less
4 Helpful Votes
Sail Date: December 2017
Navigator of the Seas had long lines both during embarkation and debarkation. Overall, the ship felt dated. The Promenade, however, was really nice. The Christmas tree was beautiful and they really made the holiday feel special. Caroling, ... Read More
Navigator of the Seas had long lines both during embarkation and debarkation. Overall, the ship felt dated. The Promenade, however, was really nice. The Christmas tree was beautiful and they really made the holiday feel special. Caroling, Christmas dinner, the holiday decorations, snow falling from the ceiling, appearance from Santa etc. The cabin sofas were disgusting. Not only was the sofa in my Husband's and my cabin dirty and faded but the other family traveling with us had the same issues. The only cabin in our group which did not have a dirty sofa was my kid's cabin. Our room steward, Sebastian, was beyond excellent. I cannot say anything negative about him. He went out of his way to make our stay as best as he could. He offered to put a sheet on our couch so we didn't have to see the sofa and even steam cleaned it. Unfortunately, the sofa was permanently faded and looked the same as before. He also put an additional mattress pad on our bed (they are the most uncomfortable beds we've ever had on a cruise ship...disappointing!) He also said that our child's sofa had been replaced and that slowly the ship has been replacing them. Only negative comment in the rooms beyond that was they were not the cleanest when we first arrived, found hair in the shower etc. The sliding doors to balcony was AWFUL. So hard to move. Also, the elevators seem to skip floors waiting to go up or down and are extremely slow. That was disappointing. Some buttons didn't light up either. The ship's entertainment was average. The dance productions were not worth going. The singers weren't good. However the skating shows were wonderful. Other than that we saw the America's Got Talent Juggler who was also on the ship, which was very good. We found the food hit or miss. The main dining room staff was wonderful, we really liked our waiters Costa and Ivan. They were accommodating to our unique requests (such as French fries or a lactose allergy). The head waiter encouraged myself and my daughter and my friend and her daughter to take the Main Dining room Bottomless Brunch tour. It's amazing how much food they produce for such a tiny space. The food in the main dining room was so so, sometimes excellent and sometimes just okay. The food in the Windjammer felt very recycled. I understand that this is necessary on a cruise, but I feel that on my previous cruises (Celebrity, Princess, Holland and even Royal Caribbean) that they were able to come up with a more plentiful variety of dishes. I noticed this especially at breakfast. However overall the food was good, especially the lasagna and plantains! We had an issue with guest services, where we needed something corrected on our bill. We found them rude, unwilling to help and didn't seem to trust my word until he contacted the crew member I suggested. I do have to give props to Royal for pushing the cleanliness component. You'll grow to love the guy who mans the Purell station at the Windjammer. Everyone would say "Washy Washy!". After their recent issue with Noro Virus, they are definitely taking great strides to keep the ship clean. Ship enrichment activities felt lacking. My 15 year old son did find a group of friends but didn't have a lot of activities to do with them. My daughter, 21, was glad we traveled with another family so she had a friend to hang with because even though she saw a lot of people her age, she didn't really end up meeting anyone. I found that as a family we felt the activities were lacking and sometimes we were bored. The pool is fun though, so hang out there. Another issue was the gym. My daughter used it regularly and some of the machinery was broken. She noted maybe 4 ellipticals at least broken. That's sad! The ports were great. We always enjoy Labadee. The lunch included is very good, a barbecue/cookout type menu. We took private tours for Curacao and Bonaire and just went shopping in Aruba. We really enjoyed Curacao, it was absolutely beautiful! Overall, we did have fun as two families traveling together and enjoyed the ports. Many staff members were excellent (besides guest services) and the food was fair. However, I wasn't blown away by Royal's performance. I have another Royal planned and I am considering whether I should go back to my tried and true Celebrity cruises.... Read Less
1 Helpful Vote
Sail Date: December 2017
We chose this cruise to the Caribbean for the dates. The process of getting aboard was worse than the security lines at the airport. it took so long they had to offer wheelchairs to various older adults in the queues! We queued for ... Read More
We chose this cruise to the Caribbean for the dates. The process of getting aboard was worse than the security lines at the airport. it took so long they had to offer wheelchairs to various older adults in the queues! We queued for nearly 90 minutes and then it took another 20ish minutes to get sorted before we could board. The entertainment was certainly hit and miss. The ice skating shows were great but the main entertainment in the evening theatre were VERY variable. The three twenty somethings were not impressed with the entertainment or activities. Nothing really hit the mark for them during the whole 9 days. On the other hand our teenager loved the teenage group and loved meeting lots of different people. He had a blast! The ports were quite similar but not sure what we expected from a Caribbean island! Activities were VERY expensive for instance at Labadee in Haiti the zip wire was $110 per person!! Read Less
2 Helpful Votes
Sail Date: December 2017
We never had been on a Christmas cruise before and had never travelled to the Southern Caribbean; therefore, Curaçao, Bonaire, and Aruba and Labadee, Haiti were intriguing choices. We live in Miami, so it was an easy journey to and from ... Read More
We never had been on a Christmas cruise before and had never travelled to the Southern Caribbean; therefore, Curaçao, Bonaire, and Aruba and Labadee, Haiti were intriguing choices. We live in Miami, so it was an easy journey to and from the terminal. Our interior room with a virtual balcony was fine! We could see the ports of call and the ocean. It was a nice touch! Were were on Deck 9 mid-ship and port side which was quiet and centrally located. The cabin’s vanity and storage areas were large, plus we had a safe and a small refrigerator and a flat screen tv which pulled out of the wall. The bathroom was small and clean and the shower had plenty of hot water. The shower stall has circular, rotating doors instead of a yucky shower curtain that sticks to your backside! The bed was reasonably comfortable, plus the AC control worked well. Cuddy, the Cruise Director was perfect for the job! He was approachable and enthusiastic! We were singing Christmas Carols on the Royal Promenade on Christmas Eve. They even handed out cookies and songbooks while we sang with the professionals. It was a joyful experience! The ship’s band was superb and played in various acts and ship activities. It was a pleasure listening to them! Horizon, a Motown act, and Jack London, a Las Vegas entertainer gave quality performances. I also recommend the ice show. The costumes and choreography were mesmerizing! Speaking of costumes and choreography, the Royal Caribbean performers rivaled some Broadway shows in terms of talent, theater sets, costumes, and technical aspects. We didn’t miss one of their shows. There were comedians as well, but we couldn’t see them all. The Windjammer’s food was exceptional! There was expensive oxtail stew along with steak and goat and lamb curries and stews. There was also Indian and American fare. The salads and fruits and vegetables were pleasing as well. There were even large shrimp and paella-like dishes throughout the cruise. On Day 8 there was a large variety of torts and cakes to sample which were artistically presented. The gingerbread display added holiday cheer as well as the 2 greeters who were delightful! “Washy Washy Your Hands!” The Sapphire dining room boasted lobster and leg of lamb and many other treats. The service was excellent and consistent in both eateries. We didn’t eat at the upcharge restaurants. We participated in a champagne tasting which was reasonable and educational and fun! There are plenty of ship activities to choose from including wine tasting, salsa dancing, going to the gym, swimming, big screen pool movies, and shopping lectures. You can even ice skate or rock climb! Simply reading or ocean watching or sipping and napping were great in the adults only Solarium. I highly recommend the Captain’s Bridge Tour and the Bottomless Brunch Tour! Labadee was an exquisite resort. We rented a beach cabana for 2 and rode the Dragon’s Breath Alpine Coaster. Aruba was our favorite island due to its architecture and range of activities and natural beauty, but Bonaire and Curaçao had their charm as well. We took the Royal Caribbean tours which were of high quality and comfortable. Royal Caribbbean consistently delivers a high quality vacation to cruisers of all walks of life. The crew and passengers we met were positive, and yes, we’d go back again in a heartbeat! Here’s to more adventures in 2018! Read Less
1 Helpful Vote
Sail Date: December 2017
Also posted this on the discussion boards but thought I would include here too. We travelled on Navigator of the Seas as a family Christmas vacation. A short summary and highlights from the trip. Travelled with my wife and two ... Read More
Also posted this on the discussion boards but thought I would include here too. We travelled on Navigator of the Seas as a family Christmas vacation. A short summary and highlights from the trip. Travelled with my wife and two teenage kids (one boy, one girl). Stayed at Hampton Inn & Suites (Miami Brickell Downtown) the night before. Hotel was good, didn’t use many of the services but the check-in was smooth. Good pub just a few steps from the front door. The hotel stay included hot breakfast which has a very good selection. We also booked a deal thru cruise critic and got two shuttle seats to port included. Purchased an additional two shuttle seats ($8/pp). As always we were up early the day of the cruise excited for our adventure. We were at Starbucks down the street by 6 am! Took a 10:30 shuttle and arrived at the port (~10-15 min ride). Check-in was very smooth and we walked right thru all the various security and check-in lines. We were onboard by 11:30 and rooms were available by 1:00. We had a balcony room with kids directly across the hall in an interior stateroom. Rooms were in good condition and our room steward was excellent. Always very friendly and the room was kept clean with a few towel animals on various nights. The cruise director was Cuddy who did a fine job. He was funny during the belly flop competition and Love and Marriage game. The nightly entertainment was some of the best I’ve seen (we’ve been on 8 cruises). The juggling act, the hypnotist and comedian were top notch. We didn’t use the pools at all but they did look busy, but not as noticeable of a party atmosphere on the pool deck as some of the other cruise lines (i.e. Norwegian and Carnival). There was the normal completion for deck chairs, but in my opinion, if you want a seat by the pool get there early. If you just want a seat there were lots available especially on Deck 13 fwd. We ate a Giovanni’s (twice), Sabor and Chops. I was a little disappointed with Chops but Giovanni’s was outstanding. The food was fabulous and our waiter (Johnathan) was awesome. The main dining room service staff was also very good and we enjoyed having dinner there all the other nights. I must say, I can’t get over some guests on board and their need to complain. One morning at breakfast in the dining room, a couple was seated at a table next to us. After maybe two minutes the man got up muttering ‘this table is awful, no one has come to see us yet’ and went to complain. Relax people you are on vacation, the staff are working hard. In my opinion there are many people with expectations that are too high. Since we were sailing over Christmas the kids got a free gift from Santa and there were lots of other Christmas/holiday themed events. Well done by Royal. We all ordered the beverage package and internet combo before we sailed. The internet was brutal, awful, and terrible. Royal should be embarrassed by the price they charge for the service provided. One day my daughter couldn’t login at all. Only after standing in line at the Voom desk with 20 other people was the problem resolved. Royal needs to work on this big time. At Labadee our ‘Speedboat and Snorkeling’ excursion unfortunately got cancelled. Boat motor issues after first tour of the morning (we were booked at 11:00 tour). Curacao was spent walking downtown to do some shopping but it appeared that a number of the stores were closed (due to boxing day?). We had reserved a beach day at the Curacao Hilton (thru Resort for a Day website). The resort was nice but beach very small and crowded, tough to get a chair. However, the snorkeling (equipment for rent on site) was outstanding. Best of the beach snorkeling I’ve seen. Day included $25 food/beverage voucher for each person. We ate in pool side restaurant with service very very slow and food just okay. Bonaire we went snorkeling with Epic Tours Bonaire. We did a last minute booking (after Labadee excursion fell thru). They were quick to respond (even on Christmas day). Great excursion with a nice sail and the snorkeling was outstanding. Good amount of fish like Curacao but the coral was even better. We were also very surprised by the amount of shopping available at this port, we had not expected much based on pre-trip reading, however we were wrong. Nice shopping areas and very friendly people. Last stop was Aruba and did the De Palm Island excursion booked thru Royal. Okay excursion, not the best of views (with power plant or something on the shore). Generally pretty crowded but overall the family had fun. Snorkeling, zip line, air jumpers and other activities available. All trips must come to an end unfortunately. Debarkation was okay, about 30 minutes behind schedule from our designated times but generally pretty efficient. We were at the airport by 11 and on our way home. Overall a great trip, Royal did a good job and Navigator of the Seas is a great size ship in my opinion. Lots of things to do, easy to navigate and never seemed overly crowded. Read Less
2 Helpful Votes
Sail Date: December 2017
My wife surprised my daughter and I with this Christmas cruise a few days before Christmas. We travel a lot and have done at least a few cruises together, mostly on Norwegian (which we loved), but this was our first try with RCL. We ... Read More
My wife surprised my daughter and I with this Christmas cruise a few days before Christmas. We travel a lot and have done at least a few cruises together, mostly on Norwegian (which we loved), but this was our first try with RCL. We aren't the type to spend much time on deck in the sun (especially around the loud music), so we probably aren't your average cruisers and you should take the remainder of this review in that context. Dining: For dining, we prefer to dine in the upscale themed restaurants and the Navigator of the Seas had several options to choose from. We dined at all of them except Chef's Table as the 3+ hour dinner was too much for our five year old to handle. Service in the themed restaurants was excellent. Our favorite was Izumi (the Sushi restaurant). We spent a lot of time chatting with our all of the staff there and received excellent service from our alternating servers Ashwin and Virgilio. Along with Izumi's awesome manager, Messaoud Haykel, our dining experiences could not have been better. The whole team worked exceedingly hard to meet or exceed all of our requests. The team did things like getting our daughter whatever she wanted for dinner from anywhere else on the ship, getting my wife her favorite liquid center chocolate cake from Chops, and me glasses of port that came from another bar on the ship. That said, we went through much of the menu at Izumi and loved it. It was much better than any sushi restaurant we can find in our home town of Charlotte, NC. (I'm getting hungry just writing about it.) We really enjoyed the other restaurants that we dined at as well. Chops is the second most expensive restaurant on the ship (Chef's Table is the most expensive) and the quality of the food, dining room and service reflect that. Muameer and Manolo at Chops were a pleasure to speak with as well as the rest of the staff. Its well worth the splurge, in our opinion. We also ate at Sabor, the Mexican themed restaurant. It was quite good Mexican food with good service in a pretty dining room, but not anything over-the-top. We had one dinner at Giovanni's Table, their Italian themed restaurant. Although the service was excellent and the dining room was lovely, the food was hit and miss in our opinion. The meat mains were OK, the appetizers were things I do better at home, but the pasta was excellent. Perhaps we just made poor choices. I took my daughter to Johnny Rockets for lunch while my wife was enjoying a reasonably priced massage package and it was a very enjoyable experience. We visited almost all the bars on board for a glass of wine or champagne while on board and found them all lovely places to sit and relax. Service was friendly and their decor was great. Finally Saphire, the main dining room. We did not experience the main dining room for dinner although we did visit briefly for dessert (arranged at our request by our guardian and new friend (Haykel from Izumi). Dessert was great, but we got to see what it was like in full rush hour at about 7PM. Servers were working fast and hard and it appeared to be a very different experience as compared with the specialty dining locations. We did eat breakfast and lunch almost every day in the main dining room however and at first weren't receiving great service. Asking for almond milk cappuccinos (three times emphasizing the almond milk part) got us regular cappuccinos instead. It turns out that some things we were asking for took additional work or needed to be serviced elsewhere on the ship, so some servers weren't making the extra effort. In addition, the service could be quite slow even though we were were in the first wave of patrons. We frequently couldn't sit by ourselves near windows because all of the tables near windows were shared large tables. We couldn't get servers to get fruit juice for our daughter that comes from the bars (pineapple) from most of the servers. Hamburgers at lunch were served without ketchup and mustard. Asking for ketchup from a server would result in him returning with a squirt bottle that he dolled onto your plate. (We thought this was odd compared to providing us with a little container.) Seating for lunch on day 2 (a day when there was a time zone change) was limited to 1.5 hours forcing many to go to the buffet. Anyway, we had a long chat with kind manager, Somchai, who went out of his way to look out for us the rest of our breakfast/lunches and things much improved. Service improved exponentially when we discovered Sergei and Radmir, a dynamic duo. We specifically asked for them the rest of our breakfast/lunch trips to Saphire and had truly excellent service from them. Cabin: Our cabin was a stateroom with balcony at the front of the port side. This allows you to look forward through a window which the other balcony cabins don't have. There are about 8 of these cabins and they don't cost more than other balconies, so look out for them. Our cabin steward, Leonard, was great. We couldn't have asked for better service and wished we could bring him home with us. Our cabin was clean, well laid out and comfortable but not as nice as the suites on Norwegian (probably an unfair comparison). We spent many evenings on the balcony after our daughter went to sleep and thoroughly enjoyed the view of the dark sea, sipping wine. Shipboard Activities: Outside of my daughter's daily hour visit to the hot-tub, we didn't spend too much time on outside while on the ship. We did rock climbing a couple times which was really enjoyable, my daughter enjoyed the kids club a few times and we enjoyed watching people surf / body-board at the flow-rider. We also went ice skating a couple times which my daughter truly loved. We saw at least a few of the shows and were impressed. Ports and Shore Excursions: We did a couple non-ship related activities at the ports that my wife had arranged in advance. They were generally much cheaper than the ship sponsored activities. A warning to Christmas travelers though, very few people are working on December 26th, so taxis, for example, are almost impossible to find. We enjoyed our ports for the most part though. Aruba and Bonaire especially. The locals were friendly and the islands clean. There was good shopping at all four countries we visitied (Labadee in Haiti and Curacao being the other two). In conclusion, we were as happy with this cruise as our experiences with Norwegian, which is great. We would happily cruise with RCL. As with any ship, we just had to find the right people and processes to get exactly what we wanted, when we wanted it. Once we found these 'on-board angels', we had a fantastic time. One final note. We did notice that the ship's crew were working 7 day weeks though. As I recall from Norwegian, the people had one day off a week and seemed happier / more refreshed overall. I can't imagine anyone being at the top of their game working 7 days a week for a contract of 6 months or so. This despite their workloads apparently being cut back significantly from a year or so prior, so it must have been really tough on the crew previously. Anyway, thanks to any of the crew on the Navigator of the Seas who may see this review. We will have happy memories of this trip and hope to join you for a future cruise. Read Less
2 Helpful Votes
Sail Date: December 2017
WE traveled here for the first time. Beautiful jungle experience. Had a minor hi cup with transportation. Guy didn't know where he was going missed the drop off by at least 10 miles and taxis had to come get us. All inclusive beach ... Read More
WE traveled here for the first time. Beautiful jungle experience. Had a minor hi cup with transportation. Guy didn't know where he was going missed the drop off by at least 10 miles and taxis had to come get us. All inclusive beach was beautiful and friendly staff but really disliked the walking harassing vendors waking me up from a nap to sell me crap! Really annoying!! If not for that I liked it better than Cozumel. The zip line/water park is amazing a lot of fun for family's and kids! Ship was nice but they did close the one pool on a sailing day. They also closed one or two hot tubs in the evening and ended up with lots of kids in the hot tub that was open and really ruined the night. Johnny Rockets was good, didnt know that you can eat as many burgers as you wanted and just pay a flat fee. I was scared to order anything because no one explained that to us. Other than that nice trip! Read Less
1 Helpful Vote
Sail Date: December 2017
This was my third cruise with Royal Caribbean. I have also been on a Carnival cruise. Royal Caribbean has become a family favorite. My son and I only look for cruises offered by Royal Caribbean. This was our second trip on the ... Read More
This was my third cruise with Royal Caribbean. I have also been on a Carnival cruise. Royal Caribbean has become a family favorite. My son and I only look for cruises offered by Royal Caribbean. This was our second trip on the Navigator of the Seas. We cruised to Cozumel once before and felt we had to do it again. Both embarkation and disembarkation were a smooth process. The ship offers so many great activities from sports games to comedy shows. My favorite however is the dining experience in the main dining room. On both cruises we had such great waiters. The variety of food served is excellent and the staff are very accommodating and even encourage you to try something different. I would recommend this cruise to anyone. The staff onboard are friendly and go the extra mile to ensure you are happy and well satisfied with your experience. I have already started planning my next Royal Caribbean cruise and look forward to seeing what else this fantastic cruise line has to offer in the way of exciting ports of call to fabulous food. Read Less
2 Helpful Votes
Sail Date: December 2017
I'm giving this cruise 2 stars solely because the staff was very friendly, the excursions were exciting, and we had an enjoyable time overall. However, on my final night, I finally realized the many many bug bites I had were not from ... Read More
I'm giving this cruise 2 stars solely because the staff was very friendly, the excursions were exciting, and we had an enjoyable time overall. However, on my final night, I finally realized the many many bug bites I had were not from mosquitoes or from being outside – our room had bed bugs. As you can imagine, this was deeply troubling, as I had expected a certain level of cleanliness and precaution on the part of Royal Caribbean. We were already disappointed when we first arrived and found the sheets both for the bed and the pull-out with several stains, and even when we had the room made up, the same stained sheets were left on. I alerted guest services that I suspected bed bugs, and the man at the desk seemed in no hurry to help and never once apologized for the situation. No one once took ownership of the situation or offered any sort of compensation or solution to our huge inconvenience and frankly disgusting situation. Even as I watched them strip the bed, photograph the bugs, and put everything in plastic bags, no one once thanked me for alerting them to bugs or seemed to think this was an unusual thing. We were moved rooms not for our own safety and comfort but “because they had to clean it before the next passengers came.” We were made to pack our belongings in a hurry and moved to a smaller room with no balcony and no second bed option at 3:30 am – it was understandably the only room available on a full ship, but was not what we had paid for and obviously, not the way we wanted to end our trip. After our experience the last night, a cruise that saved up for and looked forward to for years will now be remembered as the bed bug trip. Not to mention the hassle we had when we got home of disinfecting our clothes, luggage, and precious souvenirs. I am still so uncomfortable and itchy, and disgusted at the thought of having slept there for so long, I feel like crawling out of my own skin. Worst of all, I have e-mailed Royal Caribbean twice and they haven't even had the decency to respond. Their apathy toward this whole experience is crazy to me, and not what I expected from their customer service either. I'm very disappointed with Royal Caribbean, and caution anyone looking to go on a cruise to think twice, and if you do go with Royal Caribbean, check your bed first!! Read Less
1 Helpful Vote
Sail Date: December 2017
We chose this cruise for its itinerary and the excellent price. My wife, nephew, and I shared an interior cabin. The cabin was clean and comfortable, although 3 sets of towels weren't always supplied. The single bed had no top ... Read More
We chose this cruise for its itinerary and the excellent price. My wife, nephew, and I shared an interior cabin. The cabin was clean and comfortable, although 3 sets of towels weren't always supplied. The single bed had no top sheet. Compared to a previous RC cruise (year ago) we sensed a reduction in food quality and variety. We experienced different waiters and about 1/3 of the time our food orders weren't completely correct. We suspect the servers' workload is stressful. It seems to us ships this size struggle to feed us. 'My time' dining was really 'their time' with a little bit of flexibility versus the rigidity of either the early or late assigned seatings. The buffet can be overly crowded at times with a paucity of tables. Entertainment was plentiful. We enjoyed all of the main shows. We (aged 18 to 64) climbed the rock wall, ice skated, and surfed. The recreation staff was VERY pleasant and helpful. My wife and I danced every night to capable bands. Embarkation and debarkation were VERY fast. In this price range, I prefer the food and entertainment of Carnival, HAL, and NCL. But there isn't a huge difference and they all have some unique qualities. For the right price we would go again. Read Less
2 Helpful Votes
Sail Date: December 2017
We mainly chose this cruise since we had not been in Bonaire before (all other ports of call we've visited before). SHORE EXCURSION: The best shore excursion on this cruise was the "Fun Beach Express, Sightseeing & ... Read More
We mainly chose this cruise since we had not been in Bonaire before (all other ports of call we've visited before). SHORE EXCURSION: The best shore excursion on this cruise was the "Fun Beach Express, Sightseeing & Snorkel" tour in Curacao. Our guide was Melissa and her driver was Cedric. Melissa was so pleasant and had a wealth of knowledge. Saw a lot & the bus was open-air, so taking pictures/videos was a breeze (pun intended). One thing to note - before you cruise: check out the shore excursions online. About 10 weeks prior to our sailing date, Royal Caribbean started offering 10-30% off if you booked the excursion prior to your sail date. Well worth it! DINING: We did find that crew must've been told to "push" for the Specialty Dining Package. I'm assuming they get commission, since we were almost tackled about this on every corner of the ship. We finally gave in and purchased a 3-dinner Specialty Dining package. The experience in the Chops Grille was fantastic and well worth the extra $. The Filet Mignon is grilled to perfection and everything from the service to the side dishes is a perfect complement. Truly makes for a special evening, so I do recommend that you visit Chops at least once during this cruise. We also visited Giovanni's Table - which I cannot recommend after our experience (service was lackluster and came with an "attitude", main entrees came out cold, etc.). We did not visit Sol (Mexican Specialty) as the menu only includes appetizer style food & enchiladas - something I can get in Southern California and certainly won't pay extra for. Our friends visited Izumi (Japanese/Sushi Specialty Restaurant). They went back twice, raving about the quality of the food. Note: if you go to Izumi, you will order "a la carte". Cover charge is $35 and you can order whatever you like, but after reaching $35 value of foods ordered you will pay a la carte price extra for each item you order. ENTERTAINMENT: Headliner shows were great and excellent variety, from Comedy to Singing (e.g. Las Vegas Tenors). Production Shows featured predominantly 70s & 80s music. Our cruise featured a professional ballroom couple from Ukraine - they have won several awards and rightfully so - they are spectacular to watch. They also hosted 1/2 hour dance lessons for all to attend (no cost) during the cruise, which was great and we enjoyed every lesson! The Ice Show was also fantastic - a must see - I still can't believe how these professional ice skaters make it look so easy on this tiny ice skating rink inside the ship, even when the ship is moving. Pure talent at work! SPA: booked a 50-minute Swedish massage prior to sailing (special discount). Was "upsold" to hot stone massage ($20 more). Massage & service overall was good and pleasant (although I do prefer the massage therapist at my Chiropractors office for therapeutic purposes; the Spa massage on the ship was more of a "feel good" activity than truly therapeutic). Afterwards, be aware that they will try to sell you about $150 worth of extras (sponges, ointments, free acupuncture consultation). It's ok to say no, but you might start seeing some of the smiles fade.... ONBOARD: if you are looking for a quiet place to read a book, look for Deck 13 on the front of the ship. Hundreds of free chaise loungers and plenty of space. If you are looking for activities, be near to the pool area. Sports Deck offers lots of variety (FlowRider, MiniGolf, RockClimbing, Basketball, Table Tennis). Ice Skating Rink is also open during sea days (bring long pants if you want to try this out!). They do play major picture movies on the big screen by the pool area. During the day, fun "failarmy" videos are being played for general entertainment. CREW: very friendly, extremely helpful; cruise director staff was excellent and offered lots of fun activities during sea days; service in main dining room and Windjammer Buffet was excellent, as was the quality of the food itself. OVERALL: I would definitely recommend this cruise and would go again (but book a different cabin - see my comments under Cabin details below). I've been on about 12 cruises and although I've tried other cruise lines, keep coming back to Royal Caribbean due to value & quality. Navigator is a very clean ship & great size (140,000 ton, Voyager class). Read Less
2 Helpful Votes
Sail Date: December 2017
We have done many cruises. This one was Exceptional. We were a group of 4 couples. Our cabins were all close by and on the same floor. We had a wonderful time. Overall, the ship was clean. Courtesy and respect were demonstrated by staff ... Read More
We have done many cruises. This one was Exceptional. We were a group of 4 couples. Our cabins were all close by and on the same floor. We had a wonderful time. Overall, the ship was clean. Courtesy and respect were demonstrated by staff at all times. We all had an Ocean View Cabin which were just right for space, and very comfortable. The cleaning services were excellent. We will come back to our room and depict a well made up bed, and everything there in their right place. The food on the ship was exceptional, everything was tasty. There was a large spread of delicious cuisine in the Windjammer. Food was always fresh. Formal dining was also exceptional. Waiters, and maitre d were also exceptional. Entertainment was good also. We were all of Caribbean background, therefore loved the Caribbean band on board. We followed the Band where ever they were playing, and jumped up to their Caribbean music. We will definitely do another vacation cruise on this ship. We had no complaints. Read Less
Sail Date: December 2017
12/8/17, 9 night Southern Caribbean cruise is now crossed off the bucket list. DH, myself and our adult daughter planned this cruise with 2 set of Sibling in laws joining us. We drove the 11 hours to the cruise with a quick stop over ... Read More
12/8/17, 9 night Southern Caribbean cruise is now crossed off the bucket list. DH, myself and our adult daughter planned this cruise with 2 set of Sibling in laws joining us. We drove the 11 hours to the cruise with a quick stop over night in Savannah GA. Had to park on top level in the sun which was a bummer...but embarking was quick and easy for us. The new cruiser line was much shorter than return cruisers and although they had more people working, we still made it through faster. Windjammer for lunch was INSANE. And I am not going to lie, I felt this way many times during this cruise. I should say this was my 12th cruise but first on RC...(we will be back!) Off to our room which was 9568. Met our room attendant, Harry Potter! He was the best...friendly and helpful and stealthy! He definitely made our trip easier. The room layout was good except for the Pullman bed over our heads Read Less
1 Helpful Vote
Sail Date: December 2017
It was the best cruise I've Ever had thank you to the cleaning crew they were the best and the cook and the service was excellent And the sales persons were wonderful thank you for your service The pool service was wonderful to and ... Read More
It was the best cruise I've Ever had thank you to the cleaning crew they were the best and the cook and the service was excellent And the sales persons were wonderful thank you for your service The pool service was wonderful to and Giovanni's restaurant was very good food in the sushi restaurant to and if there is a wonderful thank you for everything that you have done for us and if I can I will go back again next year and I will tell all my friends about the wonderful time I had in the cruise and the best service from the cooks for everyone that service us food thank you for everything we appreciate all your help and thank the people in the pool That service or the drinks that we need it and the margaritas the cold beers and thanks And thank you to all the guys at the pool too Yes I loved it it was very very nice thank you so much for your help and your service Read Less
3 Helpful Votes
Sail Date: December 2017
My wife and I went on this cruise because we purchased a new Kia. This was my first cruise with Royal and it was outstanding. The ice skating show was out of this world, it was amazing how much they could do in such little space. ... Read More
My wife and I went on this cruise because we purchased a new Kia. This was my first cruise with Royal and it was outstanding. The ice skating show was out of this world, it was amazing how much they could do in such little space. Growing up in Florida, I have never had the chance to try ice skating for myself so it was great to be on such a wonderful cruise and learn to ice skate. As a Floridian, the artificial wave was a great hit for me. Learning how to ski and kneeboard without a rope was spectacular and exciting. The shows on the boat were also very unique. The dancers did a wonderful job with broadway style dancing that my wife and I greatly enjoyed. I believe my cruise with Royal greatly outdid my previous cruises with Carnival and I would recommend any avid "cruiser" to check out Royal ships and enjoy. Read Less
1 Helpful Vote
Sail Date: November 2017
We chose his cruise for the southern caribbean itinerary. We always enjoy the Dutch islands.and seldom get to visit them. Navigator is an older ship but still offers an excellent cruise experience minus the latest bells and whistles. Our ... Read More
We chose his cruise for the southern caribbean itinerary. We always enjoy the Dutch islands.and seldom get to visit them. Navigator is an older ship but still offers an excellent cruise experience minus the latest bells and whistles. Our superior balcony room was in very good condition. Overall, the ship has a worn look. That is not a big negative, but competition is stiff, and the flaws show.. Entertainment was generally good, but, again, they cannot compete with the mega ships. The MDR food is satisfactory, but only satisfactory. They seem to be cutting back .Service, on the other hand, was outstanding! Our waiters and head waiter were among the best we have ever encountered.The windjammer seemed to be a bit improved in our opinion. We ate in two of the specialty restaurants. Giovannis was very good in terms of food and service. Sabor, on the other hand was a disappointment. The service was very good, but food quality left a lot to be desired, and at that price, it was a total rip off. We are crown and Anchor diamond plus, and thoroughly enjoyed the club rooms, happy hours and special events.. We recommend this ship and itinerary. Read Less
4 Helpful Votes
Sail Date: November 2017
This cruise was chosen for us by our sons and family. It was to celebrate our 50th anniversary. They choose well. The staff was very friendly and helpful. Our servers in the Sapphire dining room, Amergail and Desran were wonderful. Staff ... Read More
This cruise was chosen for us by our sons and family. It was to celebrate our 50th anniversary. They choose well. The staff was very friendly and helpful. Our servers in the Sapphire dining room, Amergail and Desran were wonderful. Staff in the Windjammer also, were friendly and nice. Kept keeping the tables clean and brought something you needed. Entertainment was very good as well. Housekeeper kept room clean and provided items we needed. Various options to participate in or watch. Dancing instructors were fun and helpful. Ice show was well done. Travis Cloer was entertaining. The 70’s show on the promenade was entertaining. Trivia programs were fun. Casino was okay, shops were clean and organized. Didn’t avail of purchasing anything but, they were nice. Off shore excursions were booked by family but, what we did was fun. Pool areas were very nice and plenty of staff for that and bars. Sporting areas wer very nice as well. Grandchildren used the Flowrider, basketball court, ice skating, etc. Embarkation was smooth. Disembarkation could have been a bit better. Needed an adjustment on our final bill. The customer service had a long line. Felt all ares should have been open that morning. It left us separated from our family. Overall a good experience. Read Less
6 Helpful Votes
Sail Date: November 2017
This was my first cruise and the whole experience was awful. Room was very dirty, moldy toilets, strong mold/mildew smell in cabin, air filter was black with mold, and the water in the room came out milky white. Trash was left in can and ... Read More
This was my first cruise and the whole experience was awful. Room was very dirty, moldy toilets, strong mold/mildew smell in cabin, air filter was black with mold, and the water in the room came out milky white. Trash was left in can and under bed. Spoke with front desk assistant manager and he was unwilling to help us or notify the Captain, it was 3:30am and multiple guests were sleeping in the lobby! Not once did any employee apologize for these issues. I was told there was nothing more for them to do other than offer us a 20% future cruise credit. That is unacceptable. The “food” if that’s what they call it in the Windjammer Café was cold and had an awful taste seems frozen and microwaved. The only decent meal we had was at Chopped. We were told by our servers you only get the “good food” on 7days or more not on the budget cruises. These are just the issues I experienced personally, my family who was on the ship with us had bugs in their room!!! ZERO accountability on this ship. It was unsafe and unlawful to be subjected to those conditions. I will NEVER be on a Royal Caribbean cruise ever again. EVER! Read Less
4 Helpful Votes
Sail Date: November 2017
This was my first trip with Royal Caribbean, after more than a dozen cruises with Cunard, Carnival and NCL. I didn't have unreal high expectations however, after this experience, I wonder why is it that RCI is considered a higher ... Read More
This was my first trip with Royal Caribbean, after more than a dozen cruises with Cunard, Carnival and NCL. I didn't have unreal high expectations however, after this experience, I wonder why is it that RCI is considered a higher standard in cruising? My first negative impression came from staff members, whom I suspect are underpaid and in less than decent conditions on the boat (they can't all be moody!). Most of them have questionable attitudes, as if they cannot be bothered. I am not one of those annoying, obnoxious, demanding customers, actually I have compassion and respect for workers, especially since I worked with Cunard myself. Our deluxe balcony cabin lacked bathroom supplies (no tissues, shampoo, or even bags for garbage) and seemed outdated, there was mold in the shower and in the toilet, yucks. Beds were hard and there were no individual controls for lights, which were either blinding or left us in the dark. Internet service package...I might as well not have wasted my money! Was expecting a work contract and needed to have email available, but was unable to refresh, let alone do anything online. Entertainment was mediocre at best, however I didn't expect super talent aboard a boat. What surprised me the most was the very, very poor quality of the food. Windjammer was distracting due to the buffet nature and variety...but their main dining room, Saphire, omg, every dish looked and tasted like a $3 dollar microwave meal. Don't know if I would give RCI another shot, would have to read reviews. For now, as far as big cruise liners, I believe NCL is a much better choice. This was like Carnival, with less desperate feeders and a higher quality crowd, but overly stuffed the same. Did I mention we waited 3 hours for disembarkation? Read Less
6 Helpful Votes
Sail Date: November 2017
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to ... Read More
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to concentrate on people who were returning customers rather then new. Formal nights were a joke, you got dressed up to walk into the dining room for your evening meal which you had done the night before. no captain, no entertainment, nothing special at all. did not bother after the 1st one. If you Smoke you are normally allowed to smoke in casino. Not on this ship on formal days all day, weather was bad so could not go up on deck and had to use cigar room which had such poor extractors and stunk, In the casino ashtray was a floor standing one which staff emptied out the ashtrays from the slot machines into and never got emptied all day. Everyone i spoke to and me included had charges for services not used added to bills. AFter 8 days at sea managed to get 3 hours in Boston. Management of Immigration was a joke we should have been first a 6.30 with people on excursions ( instead approx 1500 in gue, emigration delayed .with people queuing for 3 or more hours, will not go on but all i will say is i saw people crying with boredom, This cruise turned into a prison sentence. so will i use again never twice crew members maimed to music on the bridge on the promenade and that was about as lively as it got. Read Less
5 Helpful Votes
Sail Date: October 2017
cabin 6298 is opposite a main cleaning storage cupboard where all the room attendants congregate. It is extremely noisy here from early in the morning and in the afternoon. I wouldn't recommend this room. The room was clean and well ... Read More
cabin 6298 is opposite a main cleaning storage cupboard where all the room attendants congregate. It is extremely noisy here from early in the morning and in the afternoon. I wouldn't recommend this room. The room was clean and well maintained. The food in the main dining room for breakfast was chaos queues out the door waiting for a seat every morning for a good 15 mins. Then table staff moaning about how many people they had served that morning. Service was not good. We gave up after 2 mornings. Main dining room evenings food was hot and good choices. Windjammer was pot luck depending on what you chose whether it was barely warm or very hot. The food was tasty though when it was hot and we never had a problem getting seated. The ports of call were good and the beaches within walking distance were lovely. I was involved in an incident in the casino while playing roulette where the ball flew out of the roulette wheel at great seed and hit me in the face. The pain was excruciating and meant i couldnt enjoy the ship activities or drinks for a few days as it also effected my neck too. Rather and be supportive Royal Caribbean made me feel like a criminal refusing access to any reports either from the ships safety officer or the casino or access to the video. At a meeting in a tiny room i was surrounded by male officers standing over me behind and to the side in front of the exit doors while a male officer sat opposite me being very blunt and intimidating. When i asked if they had ever seen the ball fly out at such speed before he said arrogantly dozens of times! So my point is why are there no signs up warning of this. It was only about 4 inches from my eye. I have played in casinos for years and never seen it happen ever. When they refused to let me see the video i asked if they could tell me if i turned me neck quickly in a reflex action to stop the ball hitting me directly in the face and thats why it caught me right on the jaw line or whether the force of the ball hitting me is what made my head jerk back. They ignored my requests for this info so now i am back i have no idea what to say to any medical people if i need further treatment. I am a loyal cruiser with RCC and a VIP in the casino. I was given no point of contact for Miami nor did any staff call my room to check on me. Beware if you have an incident as it seems you are at fault and not them. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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