5 Helpful Votes
Sail Date: March 2018
I have been cruising for over 25 yrs i have been on all different cruise lines and this is the worse they nickel and dime you for everything .they i even charge for roomservice dosent matter the time . Horrible food wasn't even up ... Read More
I have been cruising for over 25 yrs i have been on all different cruise lines and this is the worse they nickel and dime you for everything .they i even charge for roomservice dosent matter the time . Horrible food wasn't even up to basic sanders i had raw chicken served to me and uncooked fish i had informed my waiter and nothing was done from the raw food to the hard donuts i was so disappointed on this ship this dosent include the brown water that was coming out of my faucet . I was on the 12th floor when i brought it to there attention there responce was we take showers with black water and we are ok. Really grose i will never ever cruise on royal caribbean again. I almost forgot they would put random charges on your bill hoping for you not to catch it. That might work with spring breakers but not me . so beware spring breakers not worth a dollar so beware save your money!!!!!!!!!!!!!!!! Read Less
4 Helpful Votes
Sail Date: March 2018
This was our first Royal Caribbean Cruise, and it will likely be our last. It's not for lack of trying from some of the staff, however. We had a GREAT head waiter who worked hard to rectify my complaints, a fantastic room steward and ... Read More
This was our first Royal Caribbean Cruise, and it will likely be our last. It's not for lack of trying from some of the staff, however. We had a GREAT head waiter who worked hard to rectify my complaints, a fantastic room steward and very good service desk personnel. The problem is that I had to complain about anything on a cruise. The major problem my family experienced was with the organization and availability of food on board. If you're used to a 24 hour availability and ease of obtaining food, this is not your cruise. That's not to say it doesn't exist, it does in a small cafe called the Cafe Promenade. But it is a SMALL cafe, and there are 3,800 guests. The other 24 hour option is room service, but beware...it comes with a $7.95 delivery charge and an 18% gratuity. On the week we sailed, it was also a spring break week. These kids were hungry, thirsty...and LOUD. The largest dining room on the ship, the Windjammer Cafe, closed at 9:00 p.m. How foolish with so many kids on board. Pizza, hotdogs and hamburgers should've been on speed dial. In general, food service seemed to suffer from poor organization and lack of preparation. In addition to these concerns we also experienced a late room service delivery with the incorrect order. Our Cabin Steward was also top notch...great guy who kept us supplied with ice and quickly responded to our needs. But again, we had them. Overall our room was very clean, but we did experience one curious event. We received a note that our balcony was to be painted while we were in port. That was okay as we were "in port' and out of our room the entire day. When we returned, our balcony railing had been varnished. It was beautiful...but we noticed what appeared to be blood droplets across our bed linens. We couldn't figure out how they got there...I presumed one of the workers had cut him/herself. But we'll never know. Steve (our steward) quickly changed all of our linens. The entertainment on board ship was hit or miss. LOVED the ice show (Ice Dancin')...saw it twice. We experienced two of the big production shows: one centered around ballroom dancing and the other was also a musical review called "Backstage Access." All three were sort of period musical reviews and could've benefited from more variety. I wasn't impressed with the Latin band that played throughout the various venues. They were talented enough, but none had an overabundance of personality. The same can be said for the majority of the staff on board. Most were pleasant, few were effusive. Nur, Roy, Nuron (these were our Sapphire Dining wait staff) were wonderful...as were a few other folks I met along the way: Wilbur, Christian and Cuddy come to mind. This was my daugher-in-law's first cruise experience. She enjoyed it. It was my sixth...I did too, but not enough to heartily commend Royal Caribbean to someone else. Read Less
1 Helpful Vote
Sail Date: March 2018
We thoroughly enjoyed our 5 day cruise on the Navigator Of The Seas. Our stateroom experience was fabulous, which was enhanced by our attendant, Dextar Delpesche, who was friendly and most accommodating, who clearly deserves a 10+. Our ... Read More
We thoroughly enjoyed our 5 day cruise on the Navigator Of The Seas. Our stateroom experience was fabulous, which was enhanced by our attendant, Dextar Delpesche, who was friendly and most accommodating, who clearly deserves a 10+. Our dining room waiter, Diomedes Livingston, and our assistant waiter, Johann Arif Safii, were very professional, and went out of their way to please us. They both earned a 10. The biggest disappointment was the absence of the traditional lobster dinner on formal night. We also took note of the lack of photographers that came around to our table during dinner. This is the only cruise we've been on where there hasn't been any photographers at our ports of call when we leave the ship. We booked a private sitting at the black and white portrait studio, and had purchased over $500 worth of prints. Regrettably, the ships printer had a malfunction, and all of our photos were printed out with coloured lines down them. We were originally supposed to be first off the ship at 7:45 am, as we had a 30 hour drive back to Canada to look forward to, but due to the reprinting of the photos, we didn't end up leaving the ship until 10:30, without our purchased prints. Fortunately, they were able to send the pictures to our home via FedEx. In the Windjammer, staff members Sebastiano and Louis Legrand were friendly, hard working, and knowledgeable. Being loyal cruisers with Royal Caribbean for the past 9 years, we have always been thrilled with the exceptional service and social aspect of the staff in the Windjammer. However, this cruise, we were greatly disappointed with the lack of communication and friendliness from the majority of the Windjammer staff. It felt like it was their first days on the job. They didn't make any effort to serve us, or acknowledge our requests, and didn't offer us so much as a smile. We recognize we cruised over the first week of March break, but the number of students onboard was overwhelming. Their language, attire, behavior, and alcohol consumption on the pool decks were incredibly inappropriate, especially considering the families with young children onboard. Overall, we enjoyed our experience onboard, and would recommend it to our friends. However, we would suggest cruising at an alternative time to March break. Read Less
Sail Date: March 2018
This was our third cruise with RC, our first on Navigator of the Seas, our first time leaving from Port of Miami. We picked this cruise to spend time with friends attending Pool School on board. We live near Tampa and we decided to ... Read More
This was our third cruise with RC, our first on Navigator of the Seas, our first time leaving from Port of Miami. We picked this cruise to spend time with friends attending Pool School on board. We live near Tampa and we decided to drive to Miami port that Morning. If you are driving in, consider driving down a day before and stay at hotel near the port to avoid concerns about traffic/flight tires/car issues etc. If you are flying in, fly in a couple of days earlier and enjoy Florida. Avoid meltdowns from airplane delays by giving yourself a cushion. Also, when you return, make sure you give yourself time to make your flight. Traffic is bad in Miami. Use Self Assist (you carry own bags) and leave at 7:45AM to beat the crowds. We did and were very happy with the experience. Our Drive to Miami port was without incident. We found departing terminal G, got our bags to the porter, and parked at the parking garage. The garage parking costs $20 a day, and they take cash or credit card payment when you leave. I like the convenience of being able to walk to the car when returning from the cruise. Getting our seapasses only took a few minutes. Tip:If your set sail docs indicate "Suite" make sure you get into the Suite line. We had a junior suite and an inside cabin. Junior Suite was sweet, if you can afford to splurge it is worth it. We got on the ship around noon and the ship was gorgeous. There were 16 of us in the group we travelled with, so we never had a dull moment at dinners. We ate at three upcharge restaurants : Sabor (Mexican), Giovanni (Italian), Chops Grille (Steak). The other two nights we ate at the Sapphire Dining Room. Chops was my favorite. Great Ribeye, excellent Mushroom soup. I splurged for the lobster. It was tasty. Our wait staff were from Turkey and they were awesome. Big compliments. Teşekkür ederim!! Everyone on my party liked Sabor, I am not big Mexican food fan, so I defer to my family and friends who were with me on the cruise. Great service. Giovanni's kitchen service was slow and the entree's were brought before the pasta, which was somewhat irritating, and we requested the entrees be sent back and the pasta be served prior to entrees. It would behoove them to consider serving the pasta family style to speed up service. On a good note, the filet was excellent and the staff was very kind. It would behoove the manager to come to the table and check on things. Our Waiter Mr. Singh was King in the Sapphire Main dining room. He made a point to learn our names and the service a superlative. He and his assistant were superlative in service. धन्यवाद (Thank you./Dhantavaad). I hope we meet again, I was honored to meet Mr. Singh. Foodwise at Main Dining, the quality appears to be reflecting the push to get people to eat at the upcharge restaurants. The "Jumbo Tiger Prawns" were anything but jumbo and the shrimp cocktail had small shrimp. All my entrees were delicious, The Lamb Chops were great. When anyone at our table requested something else the food appeared with friendly service. As an aside I wish they brought back Lobster night. My friend from work went on the Carnival Magic and enjoyed lobster. That being said, the cook staff have a daunting challenge daily of preparing so many delicious meals and I applaud them for doing so successfully night after night. Köszönöm!! Breakfast was available in the dining room and windjammer. Both were good. The hash browns in dining room and the diced potatoes in Windjammer need some work. Eggs Benedict were good but I wish the eggs were more Poached and less soft boiled. The mushroom omelet is good. Service was very good. We ate at Johnny Rockets for lunch Monday. It was good but the upcharge is now $10 and used to be $5, and does not include shakes. Also, the drink packages do not apply there. Just a caveat. Service there was great!!! Дякую!!! There are three drink packages (Soda, Soda/Coffee/Smoothies/Water Bottles, Alcohol plus Soda/Coffee/Smoothies). If you order ONLINE before you arrive the price is cheaper. Whether to choose a package and which one is based on your personal preference. Café promenade on deck five had pizza and tasty snacks. Pizza was poor the first couple of days but last day was much improved. You can get Ben & Jerry's ice cream or shake for a small charge. I purchased WIFI to be able to text others in our party. I was not terribly impressed as I stlll was unable to text from time to time. This may have been user error, your results may vary. Our Steward was attentive and very courteous. धन्यवाद (Thank you./Dhantavaad). We ate late so we did not attend the shows. Our three kids did not participate in the youth programs this time. We had two ports of call, in Costa Maya and Cozumel (Mexico). Both were tourist spots with plenty of shopping and food/drink. Both places accept USD and charge US style prices, . Margaritaville in Cozumel made the Guacamole to order at your table, my compliments. At Costa Maya, some in our party swam with Dolphins. Photo packages were pricey. In Cozumel we met Moses, who took us to El Cid Hotel next to port and 10 of the 16 went on a snorkeling trip while the rest of us stayed at the hotel beach. We were on cruise during spring break, so the hotel pool was full of fun and bubbles and they had a DJ playing enthusiastic music. My compliments to the boat service as they took care of our people and got them back early so we could all return to the ship on time. Overall a great trip. My only caveat would be that due to our cruise being during spring break, the pools and jacuzzis were full on sea days. For our family we had a great time and I met some very nice students from Alabama, Georgia, North Carolina, and Florida. The ship was very clean and the staff attentive and courteous. I compliment the crew for its hard work. I will return to cruise. Read Less
Sail Date: March 2018
This was our ninth cruise in the Caribbean; the entertainment on the ship was fine, a good crowd overall friendly and inviting. The meals in the dinning room were of decent quality with excellent service. The buffet was the same cheap ... Read More
This was our ninth cruise in the Caribbean; the entertainment on the ship was fine, a good crowd overall friendly and inviting. The meals in the dinning room were of decent quality with excellent service. The buffet was the same cheap offering daily low quality meats with cold "warm meals" it was the same offering every day with no change, although we found breakfast and the evening meal to be enough. All the ports were very good and the weather was great. The excursions we chose were well worth the money spent and we enjoyed each one. Our Balcony room was clean and well maintained. There are too many areas where "smoking" is permitted and it was a problem, On the pool deck area they allow smoking along the one side of the ship so if the wind is blowing the wrong way the smoke goes everywhere. There are bars where you can't walk by because the smoke is so heavy and the Casino in one large blue cloud of smoke with open entrance ways at each end where the smoke travels freely as well as the staircase up to the promonode where the smoke just wafts out to the cafe area. It seems that Royal Caribbean does not have a concern with the fact that " second hand smoke kills". Read Less
Sail Date: March 2018
the room was nice, the islands were beautiful the staff was pleasant, but the food on the buffet was one step above prison food. The steak house was good, The Italian restaurant was a hit or miss one day good the next horrible. The buffet ... Read More
the room was nice, the islands were beautiful the staff was pleasant, but the food on the buffet was one step above prison food. The steak house was good, The Italian restaurant was a hit or miss one day good the next horrible. The buffet was always in need of cleaning, and the staff ignored it. So food was always on the counters and floors, not very appealing. and we were nickeled and dimed everywhere we turned. We had a son hop and I word a hot pink poodle skirt with a matching shirt scarf socks and saddle shoes, we had a photo taken and without telling us the photographer took one in black and white. Then could not understand why we were upset with it. Other than that the cruise was with a singing group so there was always something to do , with 4 private concerts for those who booked with them. Not enough chairs near the pool, but plenty of pool room. The promenade was awesome with a circus parade the last day. All in all the cruise was a success because of the singing group we booked with. We have already booked the next cruise with them. It is not with Royal. Read Less
Sail Date: March 2018
We used to love Royal Caribbean, and maybe it's just the smaller ships that are not as good as they used to be. We loved Allure when we were on it 3 years ago, but Navigator was a disappointment. We were not overly happy with the ... Read More
We used to love Royal Caribbean, and maybe it's just the smaller ships that are not as good as they used to be. We loved Allure when we were on it 3 years ago, but Navigator was a disappointment. We were not overly happy with the food (not much flavor to the meat) and the lack of variety on the dinner menu. It seemed like the same items every night, with maybe one or two different options. The service was great, but the food wasn't. There was only one show a night, so not much to do after it ended at 8:45. The headliners were pretty good, but the ships dancers were not all that great. The orchestra was wonderful.... really great musicians. There was music all over the shipping the evenings (which was always great) but not enough places to sit and listen to it. There were two "adult"shows, but one wasn't until 11:00. Not much to do between 8:45 and 11:00. The ship seemed over crowded all the time, from embarkation until the last day. The Windjammer was packed to the gills all day......hard to find seating. "Main Street" was a mass of people, and leaving the theater was a total road jam. Not planned well. There was no Captains party or cocktail party for returning guests. We will either try other cruise lines or only do the mega ships. Read Less
Sail Date: March 2018
I have tried a couple other cruises, but NO ONE comes close to the people that work for Royal Caribbean.. The ships are very well maintained, The foods is over the top, and the choices are never ending, I enjoy just being on the ship ... Read More
I have tried a couple other cruises, but NO ONE comes close to the people that work for Royal Caribbean.. The ships are very well maintained, The foods is over the top, and the choices are never ending, I enjoy just being on the ship because of all the actives that are offered, if you like shows there is something for everyone, comedy game shows and more. The shore excursions are great and not a bad price, if you are on a budget there are still things to see and do on and off the ship, if you have children there is a game room for them when you are at sea and the crew will interact with the children as well, We have cruised with family and friends aging from teens to 75 year olds and everyone had something to do at all times. If you are traveling alone it is a great place to meet new people and make new friends, since we really started cruising 10 years ago we have met the GREATEST people and have made some life long friends that we still travel with and keep in contact with.. Happy Cruising and I hope we run into you on our next cruise.. Read Less
6 Helpful Votes
Sail Date: February 2018
My wife and I originally planned to go by ourselves for a 10th anniversary cruise. Our honeymoon was taken on Freedom of the Seas back in 2008. However our childcare fell through and we had to rebook with 3 children ages 5, 2, and 7m. Our ... Read More
My wife and I originally planned to go by ourselves for a 10th anniversary cruise. Our honeymoon was taken on Freedom of the Seas back in 2008. However our childcare fell through and we had to rebook with 3 children ages 5, 2, and 7m. Our travel agent secured a Family Oceanview stateroom for us on Navigator and the total for the cruise didn't break the bank for us after adding the kids. We had taken our oldest son on Royal Caribbean before when he was 2 so we knew what to expect for childcare under age 3. Cabin See "Cabin Review" Dining Windjammer is a feeding frenzy at certain times and good luck getting a table for 5 unless you stake the place out all day. Food was about Golden Corral quality. Not as good as it was 10 years ago. Staff was helpful and friendly. The passengers were rude and pushy. But that's the quality of most of the people that I've seen eating at the buffet on my last 4 cruises. Sapphire Dining room was great. Food was good, not great. They no longer have filet mignon or lobster tail nights. You can order it but you have to pay a premium. One formal night on our 5 night cruise. The wait staff was FANTASTIC. I can't say that enough. They showed a lot of patience dealing with our 3 kids and their picky attitudes and lack of manners. I commended them for it. They were the highlight of the cruise. They impressed us so much the first night we stuck strictly with them for all meals unless my wife and I wanted to grab a quick snack from the buffet. Breakfast and lunch in the dining room had buffet options in the center of the dining room or you could order off the menu. With our kids it was easier just to grab a few things from the buffet. Embarkation Annoying, but that's expected. Once on the ship it was much better after you get past all the people harrassing you to buy extra things like drink packages, lanyards, dining packages, internet, etc. We were able to get to our room and by dinner all our luggage was at the room. Enrichment Activities N/A Entertainment One weird thing I noticed about this cruise was that the Cruise Director seemed to be MIA. On every other cruise I have been on (Both RC and Carnival) the cruise director is very active on the PA system and leading different activities. The only time I heard anyone on the PA was every morning the captain would give a briefing of the weather and when we would be able to get off the ship when we were docked. No announcements of shows coming up, activities on the pool deck, etc. I dont even know who the cruise director was. That being said we didn't check out many of the shows since we just wanted to relax in the hot tub after dropping the kids off at Adventure Ocean. Fitness and Recreation Has the usual Flow Rider and Climbing wall. Has the fitness center. Fitness center was calm and quiet so there weren't obnoxious music videos blaring on all the screens. Onboard Experience Overall it was average. RC seems to be nickle and diming everyone much more than they used to. Filet mignon and lobster tails used to be included in the dining room, they are now a premium price. You pay full price for a 7 month old infant and THEN pay an hourly fee in daycare AND gratuities for an infant that does nothing but drink breastmilk we brought ourselves and nap. Can't use the pool. Can't use the casino :D Room service is now a mandatory fee as well as gratuities. It just seems like after 10 years they are removing more things from being included and keeping the price the same. I realize its probably the people that order 40 lbs of cake at room service and eat maybe 3 slices, the rest of us have to suffer. Service Room attendant was average. The dining room staff was fantastic. Adventure Ocean staff was also great but I only had one complaint. The nursery is listed as "drop in daycare" on multiple documents. However if you don't pre-book times you will get lectured about needing to pre book because they are just so busy with the one single child in the daycare. At any time literally all the children could rush into the nursery and they would be overwhelmed with babies. There were never more than 2 other kids in the nursery aside from our two under 3. Childcare Our 5 year old LOVED Aquanauts. On our first night he said he wanted to go mini golfing, so after dinner we dropped the younger ones off at the nursery and took him mini golfing for an hour. He said he had fun but we dropped him off at AO and after we picked him up at 10 he said he "missed ALL the fun" for the hour we spent mini golfing. So we always took him up there any chance they were open. Every night he was coming back with some creation "alien poop" (slime) or a balloon animal or a superhero cape and telling us stories of what he did. We booked adult excursions so we were able to book the time for both port days for the kids to stay at adventure ocean and the nursery. They will feed the kids and take care of everything for them. Shore Excursions We booked independently through local vendors that we researched at the ports before we went on the trip. Places like GoBe.com or CheapCruises are good. They offer the same excursions for less cost than booking through Royal Caribbean. We've also had luck just going into the port and talking to local tour companies. Overall we had fun but I'm disappointed in the quality of the cruise compared to previous cruises I've had with Royal Caribbean. Maybe we will try one last cruise on one of their top ships to see if the experience is any different before I give up my loyalty to them completely. Read Less
4 Helpful Votes
Sail Date: February 2018
7th time on Navigator of the Seas Lots to do and the Navigator of the Seas Band is a Fantastic Professional Band Plays a large selection of music and styles. This year was better as it brought an interaction of the band to the ... Read More
7th time on Navigator of the Seas Lots to do and the Navigator of the Seas Band is a Fantastic Professional Band Plays a large selection of music and styles. This year was better as it brought an interaction of the band to the audience. Also the Music Entertainment through out the ship is all great. The J Wind band was great and sounds great with a large selection of old time favorites. The music in the Poets Bar the music was great and it added a fantastic touch when the Music Director from the Navigator Band added her saxophone to the guitar and singing. Are cabin was looked after with great care. The ship has always been clean and neat. Food was also great both in the Wind Jammier and Dinning Room We went on our own excursion which worked out great, I did not give a rating on Shore Excursion as we did our own. If you go to Puerto Costa Maya, Mexico you must visit the Cazy Lobster. We had a nice lazy day on the beach and cheap drinks and good food. No one harassing you like we found walking along that area. Read Less
Sail Date: February 2018
This was our first cruise and it was great! The ship was very nice even though it was older. There was plenty of things to do to keep you occupied and relaxed. The food was amazing and our cabin, which was a balcony cabin, had plenty of ... Read More
This was our first cruise and it was great! The ship was very nice even though it was older. There was plenty of things to do to keep you occupied and relaxed. The food was amazing and our cabin, which was a balcony cabin, had plenty of room. Our room attendant was truly amazing and our waiters at our dinner service were so awesome that we requested to be seated in their section every night. We swam with the dolphins at Cozumel, and if you have never done this or are thinking about it, I would highly recommend it. The experience is unbelievable. As we are members with World Wide Travel Experts we booked our cruise and flights through them. With our membership we were able to find and save about $80/ticket on 4 airline tickets and as we did save a little on our cruise. Our larger savings will be on our next vacation with utilizing the points we earned on this one. Read Less
1 Helpful Vote
Sail Date: February 2018
We wanted a cruise out of Miami to celebrate a birthday and as a reunion of family members. We cruised on same week last year on Norwegian for 3 day cruise which we felt was not long enough. I was not interested in Mexico ports but others ... Read More
We wanted a cruise out of Miami to celebrate a birthday and as a reunion of family members. We cruised on same week last year on Norwegian for 3 day cruise which we felt was not long enough. I was not interested in Mexico ports but others in the party went ashore. The service was okay. As usual there were some crew that were great (waiter) and others that were not very good. We prepaid our gratuities and I'm actually rethinking if that's a good idea. I'm a smoker (sorry) and I expect to always have to go outside to a specific area to smoke. No problem. But the designated area outside of the 4th floor dining room was disgusting. People left empty glasses and spilled beverages made the deck sticky. At least 4 crew members walked by this and did nothing. There was no outdoor dining venue on this ship. It would have been great to have breakfast or lunch especially on port days outside. The spa was very good. I had an excellent massage therapist and went back for a second massage with her. Read Less
2 Helpful Votes
Sail Date: February 2018
It's my first time boarding Navigator of the Seas with my parents and siblings. I would say our overall experience was incredible. I am usually not a fan of spending my vacation on the sea but this one had been an awesome experience. ... Read More
It's my first time boarding Navigator of the Seas with my parents and siblings. I would say our overall experience was incredible. I am usually not a fan of spending my vacation on the sea but this one had been an awesome experience. I will rate my experience in detail: Ship: 4.5/5 The ship is so big and there were so many places in the ship where you can find yourself entertained or relax and have a quiet time. It's well equipped and all decks were maintained clean. As far as the decorations, I am beyond impressed (you will really feel you are in a cruise ship, which was great). Cabin: 5/5 I don't really mind having a studio sized stateroom as long as it is well maintained and clean. I mean sheets, linens, and bath towels were changed in a timely manner. Our stateroom attendant Basille (or Basil) - our stateroom was Deck 8, room 8653 - was excellent and very attentive. He was very thorough with his job and made sure that everything was perfect. As for our bathroom, there were so many spaces where I can put my toiletries and personal items. Closet was big enough to keep our clothing (there were 3 of us in the room) tidy. Lighting were excellent, just what I needed in a room. Room temperature was perfect. TV was okay (I have watched shows that I liked, but most of the time I am not really in my room so that's okay) Dining: 4.5/5 VERY EXCELLENT!!! > Windjammer: OMG, lots of food choices although I felt that breakfast was kind of repeated every day. Food was still delicious and hot (for hot foods). I just hope there were more options for fruit juices. Rate: 4/5 > Café Promenade: Best place for snacking 24 hours (well the only place that is open for 24 hours). Their pizza were delicious and freshly made. Service was very fast and they usually let you know how long it will take for the food to be ready. Again, I just wished there were more options for fruit juices. Rate: 4.5/5 > Sapphire Dining: THE BEST PLACE/SERVICE WE'VE EVER GOT. Our waiter Jackson and waiter's assistant Luciana were the best. They provided us excellent food service and great enthusiasm. They have great personality, were very cheerful, and were pretty much COOL! The manager along with Jackson and Luciana welcomed us with a huge smile on their faces. They also made sure that our experience was excellent with great satisfaction. Food was definitely delicious. WE REALLY ENJOYED OUR TIME HERE! Also, we got extra food since the manager prepared specialty food plus extra desserts on our second night at this dining room. THANK YOU SOO MUCH! You are 5/5 or 10/10 :) Entertainment/Activities: 5/5 There were so many activities to choose from (i.e. games, shows, fitness exercises, sports tournament, rock climbing, etc). Some of the things I wanted to do were scheduled at the same time so I had to choose which ones I would enjoy the most. However, those activities you were not able to do on the other day, they were offered in different days as well so you have the option to do them. Live music, dancing, parades, movies, shows were excellent (can't complain about it). Overall great experience. Service: I have mentioned earlier that we received excellent service so that's a 5/5 Ports and Shore excursions: I LOVE THEM ALL! Rating 5/5 in Costa Maya (Chacchoben and beach tour) with Israel (sales - excellent and he accommodated us well, customer service was excellent, and very friendly), Joel (our tour guide - very informative and I learned so much from him; he's great), and Guillermo (tour driver - very good, made sure our trip was smooth and on timely manner). Rating 4/5 in Cozumel for Snorkelling (I think I'm not a fun of snorkelling for long periods of time especially the waves were strong, but experience was still good). I would recommend Navigator of the Seas for family, friends, or couples cruise experience. It's worth it! Read Less
Sail Date: February 2018
It is nice to be on a cruise with beautiful facilities and accommodation, but it's the best experience and heartwarming when you have people on board who treat you like family. We treasure the experiences we had with Royal ... Read More
It is nice to be on a cruise with beautiful facilities and accommodation, but it's the best experience and heartwarming when you have people on board who treat you like family. We treasure the experiences we had with Royal Caribbean International cruises (so far with Empress of the Seas and Navigator of the Seas). Our family did not just enjoy our wonderful experience with the our latest cruise with the Navigator of the Seas, but also the very good relationship that we have found with crew members to mention Jackson, Luciana, Mary Joy and the other male supervisor (sorry to forget his name but he is a very great person), all of them of the Sapphire Dining Lounge, are so awesome! Everyone were so professional, respectful and friendly. Our room attendants were all so great (we stayed at rooms 8653, 6259 and 6261), Jane and Chris of the Windjammer were so great too. Also Emely, who facilitated activities at Bolero and Schooner was so kind and fun. The entertainments at the theater were so fantastic. We also met Eileen at the Promenade cafe who is so kind. Dave Sibongo, the ship pianist, made us sing with by heart.Washy Washy, we love him. Of course, Cuddy, the ship director! He's so caring. Overall, it was so great! Neil, Eileen, Diane, Tolly, Yang, Nuriam and Hanjin Read Less
Sail Date: February 2018
I live in south Florida so I came straight to the ship from home. I was supposed to get priority check in. Instead there was an hour and a half of a snaking line to navigate at the port of Miami. First time on Navigator of the sea. ... Read More
I live in south Florida so I came straight to the ship from home. I was supposed to get priority check in. Instead there was an hour and a half of a snaking line to navigate at the port of Miami. First time on Navigator of the sea. First visit to Curacao and Bonaire. The food in the dining room was very very bland and repetitive. There was an over emphasis on the staff trying to sell speciality restaurants, We ate dinner in the Sapphire dining room every night. Breakfast and lunch was either at the buffet or Cafe promenade. The ice cream at the buffet and in the dining room had ice chips. The frozen yogurt left much to be desired, The after dinner offerings in the theater was not up to the standard I have come to expect from Royal Caribbean. There seemed to be an attempt to save money by using the same group of singers and dancers several nights. While there was individual talent the shows lacked diecction and cohesiveness. Parts of the ice show was very well done but having been a fan of ice dancing for years, some of it lacked professionalism, The headline shows seemed to be the B team of performers. I don’t think magic shows are entertaining. The same for jugglers, If I wanted circus entainiment I would not get on a cruise ship. I took tours on three islands. None of them was worth the money. Kayaking tour on Labadee turned out to be a fast paddle to a beach clearing where Haitian men kept trying to sell the same junky trinkets. There was nothing worth buying but I bought junk anyway just to contribute to the Haitian economy, Poverty is hell. In Bonaire the tour consisted of a fast ride around the island in a van with non working air conditioning. We were taken to see salt. Some very small slave huts and a lizard up a tree. None of this was very interesting. The tour in Curacao consisted of two stops, one was a lookout which was more about a store front selling trinkets and charging $ 1 if You needed to use the rest room, The other stop was to the Curacoa liquors factory. Very small operation that you can walk through in 5 minutes, The museum there was a misnomer . It was a shabby old house consisting of old pots and pans with nothing labeled an any way. I traveled with a friend who usually go cruising with me. We did not purchase any of the special restaurants meals. Sine the coffee in the dining areas were unprintable I had to visite the coffee bar to bug a decent cup of coffee twice a day, Navigator of the Sea is a novelty ship. However after sailing on Oasis class ships this one lacked some of the facilities such as a merry go round gut I knew that going in so I was not disappointed by this. I was however very disappointed that the water in the pools was so cold the entire cruise that I did not go in the pool even once. Most people did not do so either. Surely RC can have a heated pool available. Read Less
2 Helpful Votes
Sail Date: February 2018
Food was of poor quality. Makes me wonder if it was done on purpose in order to promote the specialty restaurant for an extra cost. The ship needs to be refurbished. There are only 2 electrical outlets in the stateroom which is ... Read More
Food was of poor quality. Makes me wonder if it was done on purpose in order to promote the specialty restaurant for an extra cost. The ship needs to be refurbished. There are only 2 electrical outlets in the stateroom which is unacceptable at this day and time. Also, many areas have peeling paint or rust showing through, the beds were extremely hard and the pillows were flat. Ended up sleeping on the sofa. It was more comfortable. Guest Services was a joke. Kept getting different answers about trying to exit the ship for departure and forget the ‘valet’ luggage service. They didn’t get my luggage to the airport, therefore it did not arrive at me final destination. Still don’t have it and now will have to file a claim. I first thought I was being too picky about the food,but when me table mates started to complain, they were ‘emerald’ members, I realized it was not me. Read Less
Sail Date: February 2018
This cruise was a pretty mixed bag. We went on a cruise with RCI in 2010, same class of ship, and I had expected a similar experience. Unfortunately, we were somewhat disappointed. I was travelling with my husband in the same cabin ... Read More
This cruise was a pretty mixed bag. We went on a cruise with RCI in 2010, same class of ship, and I had expected a similar experience. Unfortunately, we were somewhat disappointed. I was travelling with my husband in the same cabin and my mother and cousin in an adjoining cabin. Both my mother and cousin have some mobility issues, because of this we requested boarding assistance. There was a very long and miserable wait for wheelchair assistance. With two RCI cruises boarding on our sail date, they were down to one wheelchair to assist guests. The frustration was real. Once to our cabins, it was pretty standard. We had balcony rooms, and they were very nice. Our room steward got our connecting door opened and the divider between our balconies opened, very quickly. He was definitely one of the bright spots of our cruise. He greeted us in the mornings and evenings, asked about our day, and was incredibly responsive to our needs. Our rooms were clean, and our towel animals fun. He always had the ice bucket ready, and even sent the drapes in our room out for cleaning. I think the guests before us must have really liked cologne. The beds and pillows were pretty bad, but I don't think that is all that unusual. The balcony was spacious enough for 2 chairs, a small table, with room to move around. The view, of course, could not be beat. Skip room service, unless you are in the mood for cold breakfast. The new surcharge was implemented AFTER I purchased my cruise, which was one of those annoyances. Just the small nickel and dime things, the cutting of corners, the constant push to buy something more... It's not relaxing. We had 5:30 dining, and an amazing wait staff. We had a table full of experienced cruisers, and Amanda did an amazing job fielding our happiness and our unhappiness. Unfortunately, there was a lot of unhappiness over the food. Breakfast and lunch in the main dining room were so much better than dinner. While there were a number of choices, the actual food was pretty mediocre overall. I'm a dessert fan, and dessert was particularly uninspired. There were some bright spots in a crab cake that I could've eaten every night, and some fantastic fruit soups. Again, I can't stress enough how amazing the staff was. We ate in one specialty dining restaurant, and enjoyed it. We selected Sabor. The guac was fantastic, the margaritas were strong, and the actual meal was delicious. Service, food, drink, and even dessert did NOT disappoint at Sabor. We enjoyed Johnny Rockets a couple of times, it is always yummy and the occasional dance show is a hoot. There is plenty to do on the ship, and the shows we saw were really good. Don't miss the ice show! We also caught the Las Vegas Tenors and a ventriloquist. All amazing. We did book a couple's massage, which was pretty nice, but the constant pushing of products was definitely not the best. Next time, I will save a lot of money and just have the massage before I leave. Had there not been the weird push for detox pills and who knows what else at the end, I would have enjoyed the experience much more. In Labadee, we did a little shopping and enjoyed the meal on the island. The island is pretty, don't skip the walk to the top of the cliff near the dragon. The meal was good, and the view was great. A very pretty and relaxing stop with plenty to do for the more active or adventurous. Our next port was Curacao. We went on a great tour (Fascinating Curacao), and then enjoyed some food on shore before shopping. The action is pretty far from the port, which wasn't easy for my mother, but Curacao is pretty and enjoyable. Bonaire was next, we chose to book a snorkeling tour outside the ship. Snorkel Tours with Renee is AMAZING! I love every second. Bonaire's straw market is the best I've been to, with a lot of locally made goods. Since salt is their export, there are some fun bath goods and spices to enjoy. Bonaire is a favorite of mine, great people, some nice shopping, plus great ecotourism options. Aruba was Aruba. We had a nice tour of the island and did a little shopping. It's very commercial but fun. Overall, I'm seriously reconsidering booking through RCI again. The cruise was nice, but I feel like the quality of our experience did not rise to the cost of the vacation. A lot of corners have been cut, and there is a lot of hands out for more money. The loyalty program is definitely not enough to keep us with RCI when the quality isn't there. Read Less
1 Helpful Vote
Sail Date: February 2018
We initially chose this cruise because: 1) We wanted to join friends we hadn't seen in a few years who were already booked on this cruise (we surprised them when they saw us on the ship!) and 2) The ABC ports (Aruba, Bonaire, Curacao) ... Read More
We initially chose this cruise because: 1) We wanted to join friends we hadn't seen in a few years who were already booked on this cruise (we surprised them when they saw us on the ship!) and 2) The ABC ports (Aruba, Bonaire, Curacao) were places we had not been to before. Our stateroom attendant, waiter, and assistant waiter were awesome and even joined us in singing "Happy Birthday" to my mother-in-law during the cruise! The ship was beautiful and just the right size to make both my husband and I happy (he likes bigger ships, and I like them smaller). We tried Sabor for the first time and were not crazy about it except for the freshly made chips and guacamole. Chops was great, as always! I can't say enough about the excursions! We don't normally take excursions on Labadee, but we joined our friends for the Sandbar Catamaran Tour, and we had a blast! A couple Haitian crew members joined me in dancing the Cupid Shuffle while onboard! We also took the "best of" of "highlights" excursions in Curacao, Bonaire, and Aruba, which we had chosen due to my mother-in-law's limited mobility. They were all amazing and very informative! The buildings in Curacao are all in bright, cheerful colors, the salt flats in Bonaire is definitely a must-see, as is the natural bridge in Aruba. It is so hard to believe that these three of the six Dutch-owned islands are so different from one another! I managed to catch all the nighttime shows from musical tributes, to comedians, to juggler Aaron Bonk; and I thoroughly enjoyed them all! Our friends were traveling with a five-year-old girl who LOVED the Adventurers Club! During our meals, she kept telling her parents that she wanted to hurry and finish so she could go back! If you have not been to the "ABC" islands, I HIGHLY recommend this cruise and would definitely go again! Read Less
1 Helpful Vote
Sail Date: January 2018
BACKGROUND I am writing this on the day we returned from the cruise, so everything is still pretty fresh on my mind. Our second cruise with Royal Caribbean was again outstanding. Our first was just my wife an I on a honey moon. We loved ... Read More
BACKGROUND I am writing this on the day we returned from the cruise, so everything is still pretty fresh on my mind. Our second cruise with Royal Caribbean was again outstanding. Our first was just my wife an I on a honey moon. We loved it and wished to go back with the family. This time, about 7 years later, was with my 2 small children, my parents, my brother, his wife and 3 children. Amazing experience overall. Loved it. Wish I had brought walkie-talkies to communicate. BOARDING We came from Fort Lauderdale on I-95, so we followed Google until we took exit 2D to I-395. This was key as Google told us to go through another way. We simply followed the signs for Port Miami through the Tunnel and got there easily. Once we arrived at the terminal, our bags were immediately taken by the terminal staff. Next we made our way through customs and checked into the ship. Even though my dad forgot his SeaPass print out, we were in the ship within 25 minutes of arriving. Which was very speedy in my opinion. CABIN The cabin was small, but they made great use of the space. I got the most inexpensive interior cabin, so I expected it to be small, however, we slept on the king size bed and my kids were each on their own bunk above the main bed. They loved it and so did we. FOOD Great food, both at the Windjammer and at the Main Dining Room. There was absolutely no need for the specialty restaurants, in my opinion. Vegetarian options for my wife, very actually very delicious as well. ENTERTAINMENT - SPORTS ACTIVITIES Very, very fun. Participated in 2 soccer tournaments and a ping pong tournament with my dad. Lots of fun and medals were awarded. It was competitive, but not rough or professional. Also played basketball with him and a fellow cruise goer on the first night. Rock climbing was fun for my wife and I, and FlowRider was very fun as well. ENTERTAINMENT - CHILDRENS' ACTIVITIES Not great on this ship for us. The arcade was high priced and over in the blink of an eye. Also, we don't really like leaving our kids with anyone, especially someone we do not know. I do wish there were more family oriented activities for families with small children. I know the Liberty of the Seas has H2O Zones, but this one does not, which was a bummer. ENTERTAINMENT - SHOWS Didn't really go to too many shows. Ice skating show on the first night, and a "Minute to Win it" like show. Both were good. Went to to other 'talks' or giveaways, which turn out to be sales pitches. Waste of time. STAFF Outstanding in every way. Friendly, courteous, and genuinely want to make you happier while on the cruise. Some fellow cruise-goers were rude, especially with the staff, the kind of people that have never had a service job. Unfortunately, these people also have to be served. Yet the staff still does their best to give you a memorable experience. SPA The SPA hot stone massage was phenomenal. My dad had knots on his back and had pain and difficulty moving his neck. During the massage was quite painful, but after, he felt like a new man. He enjoyed the cruise with a new way. It was a bit pricey, at $208 + service fee for 75 minutes, but it was worth every penny seeing my dad enjoy the rest of the cruise. EXCURSIONS Cozumel was a let down from last time, partially because of the weather. It was cloudy and very windy. So much so that many excursions were cancelled because of the wind. This time we didn't go on the Cruise excursion, but decided to have a tour guide take us to different places. For 11 people, it was definitely less expensive, but also was not that great. The taxis were cutthroat. It went from $200 for a taxi for 4 hours, to $120 and they tell you to keep it quiet so you think you're getting a good deal. It's best to go directly to the taxi instead of the guys standing trying to sell you the service as they simply refer you to the taxi and get a commission. The places there weren't great. We saw the ruins, which was an OK experience. The tequila place was also just OK. Everybody is trying to sell you something and you can always cut the price by at least half. Less of an experience, and more of a everyone trying to make a buck. I guess it is what it is. Costa Maya was much different. The prices were great, the experience was great. We simply went to the public beach by the ferry ride ($3/person) and then just reserved a bed literally on the shore. We ordered (virgin) drinks and just relaxed in the sun, went in the beach, and my mom got a massage. The massage was very sub-par, but what do you expect for a $20/hour massage? It was very nice, and we were back on the ship for lunch. DISEMBARKATION Had a small issue with having towels left from the day before which we were charged $25/towel for. There looked to be a problem in the system, but at the end the towels were returned and the charges taken off. The bags were taken the night before at 11 PM and we left the room shortly before 8 AM. We had breakfast, had a small family worship in the chapel, and off we went to our area to leave the ship. From the time we were called to the terminal were about 20 minutes or less. So baggage claim, customs, and walking were less than 20 minutes. Super impressive. Very organized. OVERALL Overall, we loved the experience, and were already planning our next cruise. It will most likely be on the Freedom or Oasis as they offer more children-oriented things. Read Less
3 Helpful Votes
Sail Date: January 2018
The ship was very clean. The grand suite was very roomy. The service staff was great. The entertainment was ok. Dinner in the main dining room was good. Had to pay extra to eat at the other restaurants on the ship. The drink package ... Read More
The ship was very clean. The grand suite was very roomy. The service staff was great. The entertainment was ok. Dinner in the main dining room was good. Had to pay extra to eat at the other restaurants on the ship. The drink package cost was to expensive. I traveled with 7 other adults and we were bored. We seen a couple shows but the activities on the boat was not all that great. The ports was just shopping, no beach. You had to pay again for a ride to a beach. I wanted to hit the beach and get some sun not pay someone to take me there Im at a port with water everywhere. I don't think I will be going on another cruise if this is the way it is on other cruises. I could paid less and just went to Florida beaches. I hope they read these reviews. Read Less
1 Helpful Vote
Sail Date: January 2018
I booked this cruise back in June 2017 for sailing in January 2018. I found a great deal on the Royal Caribbean website and told my friends. It was a 48 hour sale and a bunch of us ended up booking the cruise, in total it was 19 adults and ... Read More
I booked this cruise back in June 2017 for sailing in January 2018. I found a great deal on the Royal Caribbean website and told my friends. It was a 48 hour sale and a bunch of us ended up booking the cruise, in total it was 19 adults and 6 kids. This was my first experience on Royal Caribbean. In the past 13 months, I travelled on Holland America and Silversea with my father. I'm in my early 30s, single and not married. I planned to share an interior cabin with my roommate. About a month later, another friend asked to share our room and we switched to an interior room with pullmans. We live in South Florida, about an hour away from the Port of Miami. We left our house around 10:30am on embarkation day and arrived about 11:30am. We dropped our bags off with the porters and 4 of us waited at the terminal, while 2 people parked the car in the cruise parking garage. We previously discussed parking offsite but decided that we would just split the cost of parking and enjoy the convenience of parking at the port. It took about 10 minutes for us all to meet up again to enter the terminal. We entered the terminal about 11:45am. We had to show our SetSail passes and passports to enter. Then we went through security where they checked our carryons, there were no lines to enter or security. Then we proceeded to check in. We went to the Gold line since we had previous cruisers. There were about 3 groups ahead of us in line, be we got to an agent within 5 minutes. Some of our friends we saw outside the terminal went to the regular line. It took them about 20 minutes. We all boarded the ship together and went straight to the Windjammer. It was about 12:15pm. One of my friends went directly to the fitness center. Although busy, we were able to find a table for 6. As we finished lunch, they made an announcement that the staterooms were now available. That was about only a couple of minutes before 1pm. We went to the cabin and found it pretty roomy despite it being an interior cabin for 3 adults with suitcases. I knew I needed to lower my standards since my last couple cruises were in suites with rooms more than double the size. We all found the rooms to be quite adequate in terms of storage space and size, but we spent very little time in the rooms during the day. I will say that the WORST part of the cruise was the MATTRESS. It wasn't just a little uncomfortable. It was the worst that ever slept on. It was actually painful to rest on my side. I started to sleep on top of the comforter and it helped slightly. The ship itself appears to be in good condition. I enjoyed most of the bars and venues on board. I did not spend much time on the pool deck because it was windy and chilly, which is not uncommon for this time of year. Plus I'm from Florida so I didn't feel the need to go to the pool. The hot tubs were very crowded though because the pools were cold. Also, I felt that the ship never seemed too crowded. There also weren't tons of kids since winter break was over. I really enjoyed the activities director, Daniel, and activities staff member Carlos. They were both hilarious. I went to both adult comedy shows and The Quest. I found them to be entertaining. The Disco Inferno was awesome. You have to get to trivia very early since it is held in the Schooner bar and it's not very big. Tables fill up 15 minutes before. The food wasn't amazing in the Main Dining Room and especially the Windjammer. I enjoyed my meals in the MDR, but I only went to Windjammer for breakfast if possible. I went to lunch a couple times and was not impressed. I did make myself a nice cheese plate before dinner. The best dining venue is Sabor. The margaritas are included in the deluxe package and were fabulous. I had 3 at dinner! We had 10 people at dinner in Sabor and they brought us out everything on the menu to sample. I also had sushi at Izumi that was very good and did the sushi making class. It was worth the money since you got a lot of sushi for your money. Brasserie 30 in the MDR on sea days is the best spot for lunch! The service is great! I really enjoyed our room attendant and waiter in the MDR. The bartenders were all excellent too. It was so easy to get a drink all of the time. We got our drink package for $41/day plus 18% gratuity about 3 months in advance during a sale in cruise planner. It was worth the money!! Our cruise went to Costa Maya and Cozumel. We did not prebook any excursions. My friends did the adventure park in Costa Maya. There are a bunch of places to book excursions when you get off the ship. I walked around the port area. I was disappointed with the "tex-mex" food options, since I wanted authentic food. There isn't anywhere else to go besides the port. It was fun to walk around and explore. Our ship was the only one in port. In Cozumel, we walked off and rented a 15 passenger van from Hertz (note that the cars are manual shift). It cost about $200. We drove to the San Gervasio Mayan ruins. It was a 30 minute drive on very well paved roads. It cost $9.50 to see the ruins. We drove around the island a bit before going back to the ship. Our friends had kids and they were in Adventure Ocean during the evenings. We had the 8pm MDR dinner. The ones that were 5 and younger usually ate in the Windjammer and then went to Adventure Ocean and one went to the Nursery (23 months). The kids ages 6-9 ate dinner in the MDR and one of their parents would drop them off at Adventure Ocean and come back. They ordered the kids' meals as soon as we sat down and they usually came by the time we had appetizers. They nursery closes at 12AM, but time has to be reserved in advance. Only one time they had to pick up at 11pm, but they were able to get time each evening. Adventure Ocean has babysitting from 10pm-2am. They were usually asking to go to Adventure Ocean so they didn't have to sit with us through dinner. There aren't many, if any, activities for children in the evening except in Adventure Ocean. I also got a spa service when we were in Costa Maya. I did the special for $129 for 75 minutes which included a 50 minute Swedish back massage, facial, back exfoliation, and scalp massage. The specials are only advertised on port days in the daily compass. I would go again, but I would read reviews about the beds for the ship. I enjoyed everything else about the cruise. I would also skip the Windjammer for all lunches since I really didn't like it. It's perfectly fine for breakfast though. Read Less
1 Helpful Vote
Sail Date: January 2018
I had not taken a cruise in a couple of years other than a horrible Carnival cruise from JAX. I did a lot of research before selecting this one and did basically based on ports as I was trying to avoid the ports hit hard by the recent ... Read More
I had not taken a cruise in a couple of years other than a horrible Carnival cruise from JAX. I did a lot of research before selecting this one and did basically based on ports as I was trying to avoid the ports hit hard by the recent hurricanes. The reviews on this ship were mixed but I liked the timing. Because of the mixed reviews, I suppose my expectations were on the lower side. Overall, we were pleased with the cruise. With any cruise nowadays, the food is not excellent, but we found the food to be "good." The selections were great and even after being on board 9 days, the food was still appetizing. The service in the Windjammer was excellent. We had soda beverage package and always able to get server to provide beverages rather quickly - sometimes this can be a problem. Food is Sapphire DR was good - service was excellent. Our servers were outstanding - very friendly and accommodating. Someone in our party was very high maintenance and our servers handled requests quickly and efficiently. One of the reasons I only gave 4 stars was because of poor experience in Chops Grille. Service was extremely slow even though our server was very personable. Someone's steak was significantly overcooked - should have sent it back. The added costs for the meal for my husband and me with gratuity was $82 - not cheap. The service should have been excellent. Having said the above, the next day, I left a note at the restaurant for the manager just advising the issues we had experienced. That night he came to our table in the MDR offering his apologies and insisted we accept a token for the mishap. He provided lunch the next day in Giovonni's for the four of us. I was not expecting to be accommodated so this was an extremely nice gesture. We had My Time Dining and had a problem night 2 and 3 getting our same table after we were told night 1 that we could have that table the rest of the week. The strange thing is, no one was sitting at the table night 2 and 3, but for some reason, the hostess did not want to accommodate us. Again, we were able to work this out with a manager. The problem could have been avoided. I thought the entertainment on the ship was excellent - again, maybe my expectations were low after the Carnival cruise, but thought very good. The ship orchestra "The Navigator Band" was outstanding. They didn't several jazz shows and played along with other performances - really just outstanding. The ice show was wonderful as well. There were several comedians who performed - some better than others, but all good. Even the last night of the cruise they did an outstanding variety show. Our room (inside with view of promenade) was a typical cruise ship room - nothing spectacular but clean - bed could definitely been improved. Room steward was very accommodating and helpful. SPA/Fitness: SPA is extremely overpriced but nothing new on cruise ships. I had booked a massage with a certain therapist. Signed in, and then assigned to someone different. When I questioned the change, I was eventually told the original therapist was in medical services. I agreed to proceed with the therapist they had assigned. The spa manager asked my thoughts on the massage and I told her it really was not that great. She gave me another massage the next day with the original therapist I had requested. Again, I did not ask for this and did not expect it. I was actually surprised she made that offer. The fitness room definitely needs some refurbishing and updates. We did no excursions. Even with the the negative issues, we had a lovely time on this cruise. The staff did work hard to "fix" the issues we encountered and their efforts were most appreciated. In addition, I had an issue with a credit from a cruise in SEP that had been cancelled because of the hurricanes. I had spoken on the phone with customer service to resolve unsuccessfully. The Guest Relations desk was able to help me with that problem - again greatly appreciated! Embarkation and Debarkation was extremely easy. Read Less
3 Helpful Votes
Sail Date: January 2018
This is only our second cruise and have been hesitant to take it on Navigator due to lukewarm reviews here and being an older, smaller ship in the Royal Caribbean fleet. I guess lowering our expectations may have helped, because we had ... Read More
This is only our second cruise and have been hesitant to take it on Navigator due to lukewarm reviews here and being an older, smaller ship in the Royal Caribbean fleet. I guess lowering our expectations may have helped, because we had one of the best vacations on board of the Navigator and on the shore. The highlight for us it has been the quality of the food and the service in the main (Sapphire) dining room at dinner time and the quality of the food in the Windjammer. I know, some people may call us crazy for praising the Windjammer food. Of course, we all have different standards, however I know that our family of 5 plus live-in nanny spends $2,400+ per month in food at home and we rarely if ever get such quality food as we did at the complimentary restaurants on the navigator. It is true though, we are not big on steaks, we have tried some, however we focused a lot on fish, sea food, veggies and fruits when available. The ship overall looks surprisingly good despite its age. The cabin also had a very practical layout and it was roomy. Some little things may have needed a repair and the age of the ship was more obvious in some details in the cabin (such as rust around the bed frame for instance). The entertainment options have been plentiful too. While we travelled with kids and could not enjoy a lot of the shows, there were always few shows or live performances to watch. They may not have been top productions but they were entertaining nonetheless. We skipped Labadee due to inclement weather and it turned out to be a good call as then we heard of an earthquake and a tsunami from worried relatives. Of course, the captain could not have known about the upcoming earthquake, it just turned out to be a good call, especially as we were sailing South, to warmer weather. The ABC islands were very nice, our favorite has been Curaçao for being more laid back, not so aggressively touristic as Aruba and for having nice sandy beaches with calm waters for kids and yet with some basic snorkeling opportunities, again for our first time learning kids. We would definitely go again! Read Less
Sail Date: January 2018
This was our first cruise. We just LOVED IT! We are both in the late 20s, and were afraid that we were alone in the age, but it was very nice blend and we became familiar with lots of people. When we first got into the boat, we were ... Read More
This was our first cruise. We just LOVED IT! We are both in the late 20s, and were afraid that we were alone in the age, but it was very nice blend and we became familiar with lots of people. When we first got into the boat, we were greeted with a glass of proseco. We had obviously ordered a drink package in advance and did not regret 1 second. We cost us a lot, very nice boat and always something to do. Super service. In the ala cart resturant there was always good food and service, we used to have dinner there, and breakfast and lunch at the buffet. Really recommend this boat to people, and of course RCL. We have actually booked 2 new cruises, and are very excited! The only negative thing I can find is that there was no exceptionally good nightclub, they changed one of the places to the night club after a certain time. But there was too much light from both lamps and windows. Would recommend this boat, cruise line and the trip to my best friends. Read Less
6 Helpful Votes
Sail Date: December 2017
We were a group of 13 people, traveling together for the New Year's cruise on RCCL Navigator of the Seas. From the moment we checked in, we were disappointed in the service we received. While our cabin was beautiful, and our ... Read More
We were a group of 13 people, traveling together for the New Year's cruise on RCCL Navigator of the Seas. From the moment we checked in, we were disappointed in the service we received. While our cabin was beautiful, and our concierge was very accommodating, the whole cruise experience was disappointing and stressful. From dinner on the first night (our dinner table was occupied by other passengers, and the cruise line had a hard time finding a place for us to eat dinner,) to the poor quality of food in the main dining room (NY strip steak was inedible, not even sure it was beef.) This was our second RCCL cruise in 2017. We had cruised in July to Alaska with our kids and grandkids. The cruise line did not confirm our return flight with the airline, and it was cancelled, leaving us stranded in Anchorage, AK. Repeated calls to the cruise line did NOTHING -- the recording stated to contact the airline. The airline said they could not do anything, as the cruise line purchased the ticket and needed to confirm. BOTTOM LINE: DO NOT PURCHASE YOUR AIRFARE FROM RCCL. We ended up buying ANOTHER plane ticket to return home, at a premium price, of course. We have called and emailed the cruise line multiple times, but still have not had a response or a refund for the unused flights. We will not cruise on Royal Caribbean again. Ten years ago, they were wonderful, but poor management, probably starting at the top, has brought this cruise line down. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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