1 Helpful Vote
Sail Date: December 2017
We chose this cruise to the Caribbean for the dates. The process of getting aboard was worse than the security lines at the airport. it took so long they had to offer wheelchairs to various older adults in the queues! We queued for ... Read More
We chose this cruise to the Caribbean for the dates. The process of getting aboard was worse than the security lines at the airport. it took so long they had to offer wheelchairs to various older adults in the queues! We queued for nearly 90 minutes and then it took another 20ish minutes to get sorted before we could board. The entertainment was certainly hit and miss. The ice skating shows were great but the main entertainment in the evening theatre were VERY variable. The three twenty somethings were not impressed with the entertainment or activities. Nothing really hit the mark for them during the whole 9 days. On the other hand our teenager loved the teenage group and loved meeting lots of different people. He had a blast! The ports were quite similar but not sure what we expected from a Caribbean island! Activities were VERY expensive for instance at Labadee in Haiti the zip wire was $110 per person!! Read Less
1 Helpful Vote
Sail Date: December 2017
We chose this cruise for its itinerary and the excellent price. My wife, nephew, and I shared an interior cabin. The cabin was clean and comfortable, although 3 sets of towels weren't always supplied. The single bed had no top ... Read More
We chose this cruise for its itinerary and the excellent price. My wife, nephew, and I shared an interior cabin. The cabin was clean and comfortable, although 3 sets of towels weren't always supplied. The single bed had no top sheet. Compared to a previous RC cruise (year ago) we sensed a reduction in food quality and variety. We experienced different waiters and about 1/3 of the time our food orders weren't completely correct. We suspect the servers' workload is stressful. It seems to us ships this size struggle to feed us. 'My time' dining was really 'their time' with a little bit of flexibility versus the rigidity of either the early or late assigned seatings. The buffet can be overly crowded at times with a paucity of tables. Entertainment was plentiful. We enjoyed all of the main shows. We (aged 18 to 64) climbed the rock wall, ice skated, and surfed. The recreation staff was VERY pleasant and helpful. My wife and I danced every night to capable bands. Embarkation and debarkation were VERY fast. In this price range, I prefer the food and entertainment of Carnival, HAL, and NCL. But there isn't a huge difference and they all have some unique qualities. For the right price we would go again. Read Less
7 Helpful Votes
Sail Date: October 2017
There is a definite decline of RCCL cruises out of Southampton. Without sounding a snob these cruises appear to becoming holiday centres like Butlins and Pontins on board a large cruise ship. We experienced smoking, very bad language and ... Read More
There is a definite decline of RCCL cruises out of Southampton. Without sounding a snob these cruises appear to becoming holiday centres like Butlins and Pontins on board a large cruise ship. We experienced smoking, very bad language and at times drunkenness in the casino and some bars. There were also charges put on our account that were incorrect, these were corrected when challenged, but continued for 3 days. When asked that if these hadn’t been questioned would we have been charged for them. The remarkable answer was a definite YES. The ship is very nice and found the waiters to be excellent, The cabin steward was 100% however the guest relation desk was somewhat questionable in their friendliness and manner. I have to say that I have been on several cruises mostly with Royal Caribbean and have noticed each time there appears to be a downward trend in the standard which I came to expect from this cruise line and therefore will be unlikely to cruise with them again especially as I reached their Diamond standard. I have filled in the comment questionnaire outlying the above comments however I’m confidently they will do nothing about it especially as some remarks are not very complimentary. Read Less
2 Helpful Votes
Sail Date: October 2017
half-term holiday with the grandchildren (9&11). unfortunately as the children have a different surname (they are our daughter's children) we had to pay £109 to get a notarised letter giving parental permission) the ... Read More
half-term holiday with the grandchildren (9&11). unfortunately as the children have a different surname (they are our daughter's children) we had to pay £109 to get a notarised letter giving parental permission) the flow-rider and swimming pools and whirlpools kept them occupied most of the time. big queues at the flow rider. not enough time at the skating rink - very difficult to get tickets as there was only a 10 minute window between the sessions being released and being sold out. and this window was during formal dinner in the main dining room. as it was half term it would have been nice to have a children's entertainer. the juggler on the first night was superb. very funny but the rest was very mediocre. large queues to get them registered and then we never used the playrooms because they were surrounded by arcade games machines demanding money. a wonderful way to teach the kids to gamble good family scavenger hunt. Read Less
4 Helpful Votes
Sail Date: September 2017
We chose this cruise on the recommendation of a friend. Cabin 3628 was very stuffy and noisy caused by the ships engine and extractor fan. As this was our first cruise we didn't know what to expect but certainly not hard sell on ... Read More
We chose this cruise on the recommendation of a friend. Cabin 3628 was very stuffy and noisy caused by the ships engine and extractor fan. As this was our first cruise we didn't know what to expect but certainly not hard sell on everything. We didn't have a drinks package and the cost of wine etc was prohibitive. Needless to say those who had a drinks package were drinking from early morning until late at night to get value for money. Smokers were allowed on the deck and in the casino and we found this offputting. The tours were ok but again very expensive. The plusses were the staff, food and some of the entertainment was excellent. However the windjammer was a bun fight and we preferred the other restaurants. We paid the gratuity before the cruise but found envelopes left on our bed on the last day - we gave our room attendant extra as we felt he was worth it but. He seemed unhappy about the sum given and informed us that his entire salary was just tips indeed on one cruise he received 72 dollars in total for two weeks work and 17 cabins to clean. If this is true RC need to give their staff a basic salary. Perhaps we are not large ship cruisers and will try smaller cruises ships in the future. Read Less
5 Helpful Votes
Sail Date: August 2017
We've travelled with Royal Caribbean on three occasions and on each occasion, we've had varied experiences: the most recent, onboard the Navigator of the Seas was the least enjoyable. Staff were very friendly and courteous as ... Read More
We've travelled with Royal Caribbean on three occasions and on each occasion, we've had varied experiences: the most recent, onboard the Navigator of the Seas was the least enjoyable. Staff were very friendly and courteous as usual; the ship was spotless; the food was fabulous. We felt safe and welcomed. What was missing was the details we were used to when compared to the smaller ships (the Jewel and Brilliance). Room service was chargeable for a start; there was no place to help yourself to water, juice and tea around the ship; it was very busy during breakfast and dinner, despite changing dining times - we had to return later for tables on a number of occasions. There were only two occasions to skate on the Ice Rink (this was a selling point for our two children) and on both occasions, it was fully booked within minutes. There was no opportunity to book places, simply turn up and be greeted with a number of angry mothers. Similarly, there were two Ice Shows, both full within minutes. Needless to say, we didn't/our children didn't use it, and neither did hundreds of other children - huge disappointment. We paid £130 approx. for a day trip whilst in Gijon, we spent 2-3 hours on board a coach and then 20 minutes 'free time' (visiting the queue for a toilet) before heading back on board. Dreadful. The price of the merchandise onboard was extortionate: photographs were £100 for 6 photos! There were a number of quizzes etc on board (which were fun) but the prizes were laughable: a plastic wristband for example. Would it not hurt to offer a drink or something??? We actually looked at booking another cruise whilst on board (I promise, we had fabulous experiences in the past, and we're looking to book a different, smaller ship!) and the lady 'helping' us with pricing was terrifying: I think we found the only crew member who wasn't friendly. Her sale's pitch consisted of, 'Which do you want?', 'You must make a choice'. That was about all she said to us... we didn't book. Finally, EVERY time we needed to take a shower, we had to call maintenance to help us find some hot water. EVERY time. Maintenance were lovely, friendly and helpful... but the problem arose every day. Read Less
Sail Date: August 2017
We decided to cruise with RCI to fit in with holiday dates of the party. We have sailed with P&O since 2005 and rate them very highly as a good value for money cruise experience. The Navigator is a fine ship with very good ... Read More
We decided to cruise with RCI to fit in with holiday dates of the party. We have sailed with P&O since 2005 and rate them very highly as a good value for money cruise experience. The Navigator is a fine ship with very good spacious balcony cabins. Our cabin steward was very good with excellent towel sculpture skills. The standard of food in the main dining was as good as P&O in Mytime dining and the waiters were very good. Now the negatives. Wheras P&O provide free courtesy buses RCI do not. To get a bus at each of our ports of call the total cost was €26. P&O only charge Saver fare customers. The cost of drinks is very high - a glass of wine $13!! Beer $8.25. P&O charge $ equivalent prices of $5 for wine and beer. The Windjammer buffet was of a good standard but the layout and flow is not as good as the buffets on Arcadia, Azura, Ventura and Oceana. Read Less
Sail Date: August 2017
Why is Navigator using clean salt water in the swimming pools ? This is not nice. Our family swim every day normally but not in salt water. Lots of other ships use fresh water "realy good" This was a big let down for us. Food was ... Read More
Why is Navigator using clean salt water in the swimming pools ? This is not nice. Our family swim every day normally but not in salt water. Lots of other ships use fresh water "realy good" This was a big let down for us. Food was good in the main and buffet restaurant but they kept trying to get you to pay the extra on the special dining areas. I did not want to be asked every night about these "offers" we want a sit down meal only and not feel we need to say yes all the time. It was no "go away please". The arcade had more than 5 games not working and other machines had issues. So money was wasted. Cabin staff as usual was very good. But we found the room service poor by not bring what you have asked for. Like 3 cereal and only get 2 bowels, 6 toast with butter and we get no butter. Read Less
Sail Date: August 2017
Could only agree with jsiddique. A great ship and cruise badly let down by the standard of food in the main dining room. The worst Caesar Salad imaginable - Schnapper cooked until it was tough and virtually inedible - main course ravioli ... Read More
Could only agree with jsiddique. A great ship and cruise badly let down by the standard of food in the main dining room. The worst Caesar Salad imaginable - Schnapper cooked until it was tough and virtually inedible - main course ravioli the size of which I would normally receive as an entree - shallow dish entrees which provided insufficient food to whet the appetite. However, breakfast in the main dining room was fine and the Windjammer buffet restaurant provided a reliable alternative for both breakfast and lunch but it could not provide the ambience that we would have liked for dinner, in particular on the evening designated for formal dress. However, the assistance and attention to detail offered by staff was, without exception, exceptionally good as was the cabin accommodation ànd the elevator service which, although under extreme pressure, coped well with the demand. It was a pity that we were let down by the food. Read Less
6 Helpful Votes
Sail Date: July 2017
After six cruises with P&O we thought we would try Royal Caribbean as they were offering a very good deal at the time we need to go...during the school holidays. Embarkation went very smoothly and we were very excited to depart. ... Read More
After six cruises with P&O we thought we would try Royal Caribbean as they were offering a very good deal at the time we need to go...during the school holidays. Embarkation went very smoothly and we were very excited to depart. The cabin was nice and comfortable although not as clean as it could have been. We were not overly impressed by the ships layout, everything seem to centered around a street in the middle of the ship. Not so many nice places to sit and have a drink or be entertained. If you wanted to see an entertainer you would have to go into the theater. The furniture was very tired looking and reminded me of a retirement home, and the rest of the ship was looking a bit tired. On deck there were numerous sun loungers which were not in the best condition and did not feel very clean. There were no areas where you could sit down and have a drink on deck, no tables and chairs in the sunshine, which makes it difficult to go out on deck and have to try and sit on a sun lounger all the time. The ports of call were great and easily accessible from the ship. The information from the captain was difficult to hear and understand. The atmosphere on deck on sail away days was very disappointing, sometimes we didn't know we had left a port. The food was very good and the service in the dining room was exceptional. Overall it was an enjoyable holiday, but I would have to think hard and really research the ship before embarking with RC again. Read Less
9 Helpful Votes
Sail Date: July 2017
Having sailed RCI Previously in Independence's inaugural season, and having sailed Celebrity to the Baltic last year we wanted to try a cruise to the Med from Southampton.This will be our last cruise during the summer holidays, and ... Read More
Having sailed RCI Previously in Independence's inaugural season, and having sailed Celebrity to the Baltic last year we wanted to try a cruise to the Med from Southampton.This will be our last cruise during the summer holidays, and with the current RCI format, a new vessel is required or the current two majorly updated and more space given to adult only areas. And the ship needs the correct level of policing, my son at 13 is 6ft 3 tall and he was intimidated by the possies of children wondering around the ship. We booked direct with the line, rather than through an agent. Taking our kids with us, Son 13 and Daughter 29 we were going to book two cabins but the Rep stated that we wouldn't need one. We had specific requirements for our cabin, including twin beds for them and a privacy curtain which we were assured would be provided. Arriving on board at 11:30 smoothly, we found that we had to find somewhere to sit with our hand luggage until 15:00 when the cabins would be ready, all space quickly filled up and it was impossible to get into, let alone eat in the Windjammer. On arriving in our cabin we were horrified to realise that none of our requirements had been met, the drawers in the vanity unit were all broken, the door hanging off of the wardrobe and many other issues. We joined the lengthy queue at guest services, we stated that we had booked the cabin and cruise based on the specific requirements that had been promised and that none of our expectations had been met! I wished to talk to a senior member of the guest services team, to be informed that the person would not be on duty until 7. We were so disappointed that my wife and I discussed leaving the ship at this point, but were convinced not to as a solution would be found. We me the Desk Services Manager, who was very apologetic, very professional, but we were then informed that because the ship was full there was nothing that could be done about the cabin requirements and that the privacy curtains were removed from the vessel two years previously. however the ship would rig up a curtain and repairs the broken items in the cabin. This meant that we gave up our double bed, converted to singles and had to sleep on a sofa bed for the entire cruise, having spent the best part of £8500 I find this appalling, but I must add not the ships fault. To add to the disappointment of this cruise was the failure of the vessel to police it properly, kids in the bars unaccompanied, groups of youths playing on the gym equipment, children as you as 8 wondering around the ship gone midnight, plates and cups etc left in corridors, stairs and lifts, passengers attending dinner in shorts clearly against the dress code and more covered in previous reviews. However, we found the crew very good and professional, the food in the main dining room excellent, (better then Celebrity) good quality wine, Windjamer food of a good standard, entertainment was good. The itinerary was also very good. All in all it was not worth the money spent, RCI have lost the edge they started with in Southampton that really shook up UK cruising, we have some good memories from this cruise but far to many poor experiences to want to repeat it. If you want Benidorm of the Seas then this is for you, if not, go out of holiday time pay the school fine it'll save you a fortune. To add to the disappointment of this cruise was the failure of the vessel to police it properly, kids in the bars unaccompanied, groups of youths playing on the gym equipment, children as you as 8 wondering around the ship gone midnight, plates and cups etc left in corridors, stairs and lifts, passengers attending dinner in shorts clearly against the dress code and more covered in previous reviews. Read Less
5 Helpful Votes
Sail Date: July 2017
Having sailed with Royal Caribbean before a few years ago we decided to book a trip and take our seven year old with us round the Med. We chose this particular ship due to the sailing dates and the itinerary and the fact that it left ... Read More
Having sailed with Royal Caribbean before a few years ago we decided to book a trip and take our seven year old with us round the Med. We chose this particular ship due to the sailing dates and the itinerary and the fact that it left Southampton meant we didn't have to fly which was a bonus. The whole experience of getting on the ship was very smooth, our cabin was lovely and no grumbles about the facilities. Our stateroom attendant was fantastic and our room was always spotless. Our dining staff were superb, couldn't fault them and they were always chatty and informed us of everything going on. We were particularly looking forward to the cruising days so we could relax on the ship which ended up not being that relaxing when you are sailing through the Bay of Biscay but that isn't down to Royal Caribbean, just something to be aware of if you haven't cruised before. The shore excursions we booked were also brilliant, we had great guides and really enjoyed our trips. Standards seem to have dropped from last time we cruised particularly some of our fellow passengers who took great pleasure at making snide comments in the lift because we had dressed up for formal night. I would absolutely avoid the Windjammer and Two Poets pub who obviously catered for a very different clientele, not the kind you expect to mix with when you've paid 6K for your holiday. Also there seemed to be a large gang of teenagers hanging around in entrance area of our deck on a nightly basis, despite being lots of public areas they could go to. I can see this on the street corner at home anytime, not the kind of thing I expect on a cruise. Also on our previous cruise we used to get a little chocolate left on our pillow every night, none of that this time. Then the drinks packages - $65 per person per day if you want to upgrade from the awful house wine/bottled beer or water. Absolutely extortionate. If you order separately it's $9 a shot in the bar!!! Internet access also ridiculously overpriced. Constantly being sold to by the staff 24/7 gets a bit wearing after a bit. Overpriced snaps being peddled as 'professional photography'. The on board shops had a few good items but they were mostly selling overpriced tat and tacky souvenirs. Overall we had a nice time but I doubt I would cruise with RC again and certainly not in school holidays. Read Less
9 Helpful Votes
Sail Date: July 2017
Having been impressed by the itinerary of the delights the mediterranean can offer, we looked forward with great anticipation to our 5th cruise from Southampton. Being disabled I stayed in an accessible junior suite, do not think being in ... Read More
Having been impressed by the itinerary of the delights the mediterranean can offer, we looked forward with great anticipation to our 5th cruise from Southampton. Being disabled I stayed in an accessible junior suite, do not think being in this category of room would bring you any benefits, it was just a very large room, plenty of room for hoist, easy access onto large balcony, though we were not even greeted by the customary bottle of cava and water. I must first of all start by saying the staff were in the majority, extremely courteous and very very helpful. Special mention must go to the Sky Bar staff who looked after me exceptionally well. The onboard experience was spoilt by the awful food and cheap nasty wine selection offered by the glass. In the Sapphire dining room the menu was somewhat different sometimes having the option of up to 4 soups in the starter selection, in the main course the fish was exceptionally dry and tasteless, hardly any sauces with the meats, the vegetable selection was very limited but every dish was not complete without 2 cherry tomatoes! I have never been on a cruise before without a sommelier offering his advice on the wines. I was told due to a cutting back in staff this service was no longer available. We only managed to last 5 days in the Sapphirre dining room, we completed the cruise eating in the Windjammer restaurant. The food here offered greater selection, and was much more appetising. The self service was no problem. We bought the 3 meal package for the speciality restaurants, in hindsight I wish I had booked the 5 meal experience, the speciality restaurants were ,by far, superior to anything else offered on board. The itinerary was excellent with a good choice of destinations, however my only grumble would be why cut short your visit to Corsica with a 3pm departure then only travelling a few miles overnight to Sardinia. This also applied to Cadiz with another 3pm departure . For future cruises, besides checking the itinerary, I will also be checking departure times.I would not travel on this ship again due to the problems already mentioned. Very mediocre ship, good staff, excellent for children, good for wheelchair accessibility, but sadly not for me. Read Less
4 Helpful Votes
Sail Date: July 2017
This was our 6th cruise with RC and we have certainly seen a decline in the standard of food and entertainment over the years. The service at times was slow and there appeared to be less waiters in the bars than on previous cruises which ... Read More
This was our 6th cruise with RC and we have certainly seen a decline in the standard of food and entertainment over the years. The service at times was slow and there appeared to be less waiters in the bars than on previous cruises which probably accounted for this. The food was bland and I found myself adding salt to my food for the first time ever. The menu in the main dining room was uninspiring and the same each night. We ate at Giovannis table and ordered 3 steaks all medium rare. Two were raw and had to be sent back to be cooked again and the 3rd was well done. Not great considering the charge for eating there is now comparable to eating at a decent restaurant at home. The food in the Windjammer was also very disappointing. It was only just warm at times and the choice was far less than previously. The staff began taking away the food more than half an hour before the restaurant was due to close, so if you arrived by then you would have even less choice. I was not asked once by the waiting staff in the Windjammer if I wanted a drink and this again is unusual as it has never happened before. On a positive note, the room attendant was amazing. She was very friendly and attentive and always stopped to talk even though it was obvious how busy she was. My daughter and I attended the Sushi making class. This was the highlight of the cruise for me. It was worth every penny and I would recommend it to anyone who enjoys sushi and cooking. We made our own sushi and received comprehensive notes and a 25% discount voucher to use in the restaurant, which my daughter and I did. The waiting staff and chefs were fantastic and made us feel very special. I would also recommend the guacamole class. This was excellent value as it included a 3 course lunch and delicious margarita.... and of course you learned how to make guacamole. Read Less
3 Helpful Votes
Sail Date: July 2017
We chose, as a family, to go on a cruise as my wife couldn't fly due to a medical condition. We were all very excited about it as it was new to us. Generally we had a great holiday, the food was fantastic and 90% of the staff were ... Read More
We chose, as a family, to go on a cruise as my wife couldn't fly due to a medical condition. We were all very excited about it as it was new to us. Generally we had a great holiday, the food was fantastic and 90% of the staff were very friendly. The stops we had were really good although there wasn't enough time.The ships facilities were excellent and absolutely perfect for my two teenage daughters, attending the clubs and making friends. Sadly here are the downsides, !) The drinks cost was ridiculously expensive but we don't drink enough to pay 65euro a day for the package. 2) We really didn't want to witness a belly flop competition on an above average cruise. 3) Trying to get a place to sunbathe on an 'at sea' day was a real scrum down. This shouldn't be happening on an expensive cruise and could easily be organised properly. People were saving rows of loungers with towels and then probably going back to bed. 4) The shore staff weren't interested in you unless you were booking one of their trips. A proper tourist information office would be a great idea. 5) Why do some of your cruises offer free WiFi, when this trip had very expensive WiFi. Read Less
Sail Date: June 2017
We chose the cruise for its destination to St.Petersburg, especially the tour to the Hermitage, late leaving ship, customes nightmare, eta at Hermitage 9.00am arrived at 10.30am due to taxi crashing in to us than having to walk several ... Read More
We chose the cruise for its destination to St.Petersburg, especially the tour to the Hermitage, late leaving ship, customes nightmare, eta at Hermitage 9.00am arrived at 10.30am due to taxi crashing in to us than having to walk several blocks to get there, when we arrived could not move, it was chock a block with people, total waste of time. then told we had to walk in the rain due to bus unable to move so as we could remove items left on bus. rainsoaked removed items got on replacement bus and low and behold the bus that could not move drove away?????? We booked early for the best deal and after speaking to many on board we paid approximately double that of others missing out on the delux drinks package and onboard spend. We felt badly treated and let down. The cabin was tired, the food is bland, the entertainment is not as good as they think they are! the ship is money orientated and I am sure they would accept blood when you run out of money. The service staff are great, the shore excursion staff could all do with extra training, learning things like putting up notices for changed departure venues or even making announcements for the same to save the weary traveller walking from one end of the ship to the other and back. Read Less
Sail Date: June 2017
Our Family always cruise with Royal caribean, our favourite ship is The Indi. We choose the Baltic as we hadn't been there before on reflection we should have gone a few weeks later ( the weather wasn't as warn as we would ... Read More
Our Family always cruise with Royal caribean, our favourite ship is The Indi. We choose the Baltic as we hadn't been there before on reflection we should have gone a few weeks later ( the weather wasn't as warn as we would have liked when we spent time at sea there wasn't enough seats around the ship when the weather was bad. the lowest time was:- We went on the palace, river and canal tour in St Petersburge ( not a good idea) we were delayed by 3/4 of anhr to start then we had to wait an hour to go into the palace the tour wast the most inspiring as we had to parry with other tours to go into rooms the coach backed into a car while we were in it and we had to all get out of the coach and walk for 100 yards then get back in the coach the tour took 2 1/2 hour extra to complete. The highlight was Enjoying each others company and meeting some interesting people. Read Less
6 Helpful Votes
Sail Date: May 2017
Oh dear. Royal Caribbean seem to have a 'squeeze every last dollar out of the customer' attitude and it spoiled our experience. This was our first cruise, and we would not sail with Royal Caribbean again, having spoken with many ... Read More
Oh dear. Royal Caribbean seem to have a 'squeeze every last dollar out of the customer' attitude and it spoiled our experience. This was our first cruise, and we would not sail with Royal Caribbean again, having spoken with many experienced cruisers whilst on board. It's not just about money, the daytime activities were pitiful, such as 'try on a watch event' in the watch store, 'guess the price of jewellery' in the jewellery store... the same things, day in, day out. Of the films shown, on deck throughout the 14 day cruise, were Psycho (1960) and ET (1982) and the rest were fillers, i.e. not exactly box office. Apart from 4 or 5 quizzes EVERY day, by often disinterested crew members there wasn't really any other free daytime activity on offer. There was ice skating, and crazy golf, and a rock wall, but not many over 65's want to do that. You could pay USD 80 for a tour of the ship though? Again, that's expensive per person. I must mention that some quiz hosts/entertainment staff, were fantastic, such as Dominic, engaging with and entertaining the cruisers, but for the most part the hosts were bored and showed it. Everyday, everywhere, even whilst dining in the buffet restaurant, you had crew members plugging the speciality dining experiences, the spa, the behind the scenes tours of the ship, the photography package. I must mention the price of packages too, Bingo packages were USD28 to USD58 for 4 games, photography package starts at USD80 for 5 poses(you can't just buy one photo), wifi package USD13 per day. The alcohol package was USD65 per person, per day, and applies to every day of your cruise, you can't dip in and out, so on a 14 day cruise, you must buy 14 days package or start it from day 3 and then have it for the whole cruise. Suffice to say we did buy drinks but these were USD9 for a bottle of bud or USD11 for a glass of wine so again, captive market that they thought they had, they tried to exploit... Many people go on cruises for food which we thought was just average and very hit and miss. We did alternate nights between the buffet and Sapphire dining room and although service was very good, the food in the main dining room was trying to be fine dining and was pub grub at best. While mentioning the restaurants, we saw a maximum of 8 people in any speciality restaurant so to us, these are wasted space onboard and as we and others could hardly get into the bars around the ship, they would be better converted to public areas for everyone to enjoy and ditch the ridiculously priced boutique shops on the Royal Promenade as well ! Overall the ship was beautiful, clean and comfortable, but the lack of activities or talks, or activities such star gazing, films, crafts etc, made the time drag when you were on board. I think RC should review what they call entertainment, and stop with the hard sell all the time., make the onboard costs of photos, tours a bit more realistic, then people might actually buy them. The evening theatre shows, were average at best, and certainly not 'West end' standard. They were dated, and some were circa 1970's. In future, cruising could well be something we enjoy but we would choose a Line which gives more bang for your buck and with someone who seems to care more about you and the overall experience than money. Read Less
1 Helpful Vote
Sail Date: May 2017
We cruised for 14 days but I was not as satisfied with this cruise as I was with some of the other cruise ships I have previously been on. The food in the windjammer was terrible! The only place to get a decent meal was the main dining ... Read More
We cruised for 14 days but I was not as satisfied with this cruise as I was with some of the other cruise ships I have previously been on. The food in the windjammer was terrible! The only place to get a decent meal was the main dining room which was only opened for very limited hours. The staff was very nice though. I thought the entertainment was not that great. The comedy show was good but that is about all I can remember from the entertainment. I wish there would have been more activities going on through out the day to accommodate all ages but my husband and I actually found ourselves bored at times. This was my first time traveling with royal cruise line (Navigator of the Seas) and I was a little disappointed. As for the ports our favorite port was definitely Lisbon, Portugal. We found the people of France to be very rude and we were ripped off multiple times. Read Less
Sail Date: April 2017
Embarkation in Miami was long and tedious, maneuvering the sea of people trying to get on board. My mother could not get her wheelchair as requested. There was a LONG line of people waiting, very few wheelchair attendants and no place to ... Read More
Embarkation in Miami was long and tedious, maneuvering the sea of people trying to get on board. My mother could not get her wheelchair as requested. There was a LONG line of people waiting, very few wheelchair attendants and no place to sit curbside to wait at the Port of Miami...........major faux pas. Disembarkation in Southampton was timely, easy and orderly. Wheelchair was ready and the attendant was very helpful and courteous, attending to her every need. We selected this cruise in particular because we had not visited any of the ports featured. Pleased with all of the ports except Vigo, Galicia, Spain……..which was fairly average. Did not like the four-deck open design of the Deck 5 Atrium Promenade...felt it was a waste of good space that could have made the bars and sitting areas much larger to better accommodate the thousands of passengers onboard. The ship is huge, décor was rather subdued, showed signs of wear in some areas, but spotlessly clean. The cabin was clean and spacious enough. We got a veranda room with balcony but the weather was way too cold and windy to sit outside, so that part was a huge waste of money. It was so cold and windy that there was hardly any activity in the pool and hot tubs. So those of you planning a spring transatlantic beware. Transatlantic voyages returning to the Caribbean from Europe in the fall are much warmer so the balconies and outdoor areas are much better used. The entertainment was average to good, not so much because of the talent but because of the small size venues holding the events. We were never able to see the ice skating show in Studio B, although there were 3 performances. There was also no monitoring of tickets, so some people got to see the skating show 3x and we did not even get to see it once. The dining options were very good and the food in the Sapphire dining room was excellent with great variety, quality food, inventiveness, beautiful presentations, courteous and attentive managers, assistant managers and servers. The Windjammer was also very good in all respects except the noise and lack of seating. There were times a seat was hard to find because of the many passengers. The crew was the best point of the ship and trip. Every single crew member we encountered was friendly, attentive to our needs, courteous and disposed to being of help, from the Hotel Manager Sanjay to the restroom cleaning crew. So although we were extremely pleased with the people aspects of the cruise, we will probably not ever sail the Navigator again or any other ship in its category. Read Less
2 Helpful Votes
Sail Date: April 2017
We chose this cruise because we had never been to Bonaire and it was a good deal. We were very disappointed in the shows, to the point where we stopped going to them, except for Ice. The Ice dancing was a 10 plus plus...Fantastic!!! Other ... Read More
We chose this cruise because we had never been to Bonaire and it was a good deal. We were very disappointed in the shows, to the point where we stopped going to them, except for Ice. The Ice dancing was a 10 plus plus...Fantastic!!! Other than that, the rest of the shows were not good. I do not like lip syncing and during one of the performances, the girl was "singing' and she starting coughing but the singing continued without interruption. It was really bad! The cabin was beautiful...we had a balcony stateroom which we enjoyed thoroughly! The food was disappointing to say the least. I expected a lot more from Royal Caribbean! The menu was very limited and I believe that was because they wanted you to eat at the specialty restaurants for an extra cost! If it wasn't for our fantastic dining room waitstaff, Ernesto and Gustee, we would not have even eaten in the main dining room! To add insult to injury, there was a charge for room service! My daughter was going to order chicken wings until she found out that there was a charge of $7.95!!! What the heck??? So, the only room service we ordered was coffee in the morning and even that was cold! So disappointing!!! Labadee was ok but be prepared for all the local vendors to yell at you to come see their products! Curacao was nice...we booked a Tuk Tuk tour through Viator which was half the price of the cruise pricing! We snorkeled in Aruba, which we did book through the ship and that was fun. We did not book anything in Bonaire, but the shopping was good! Overall, I hate to be negative, but I need to be honest. It will be a very long time before we consider Royal Caribbean! Read Less
7 Helpful Votes
Sail Date: April 2017
5 days (Bahamas & Cozumel) THE GOOD: I can't say enough good things about the staff, they were great. Helpful, friendly, courteous, and great at what they do. The ship activities are decent enough, but there probably are ... Read More
5 days (Bahamas & Cozumel) THE GOOD: I can't say enough good things about the staff, they were great. Helpful, friendly, courteous, and great at what they do. The ship activities are decent enough, but there probably are not enough for the amount of people on board. The food was pretty good (with one exception), we ate at every location (minus Izumi). There were a couple items at each location that were really good. THE BAD: Expect to get bombarded every turn about buying something, even if you already did. Purchased a couples massage only to get "harassed" about buying product after the massage. Purchased the 5 night dining package only to get "harassed" about buying the dining package. Extra fees, extra fees, extra fees. Even after paying for the tips in advance, expect to get blindsided by extra fees that aren't mentioned anywhere prior to the cruise. Room service? oh yeah, but it's $8 each time, and while most foods are included there are some that are only available for an extra fee (lobster, some steak items). Flow rider? great but it's only available for maybe about 4 hours each day, and if you pre-booked something, or are at a scheduled lunch? tough luck. Need a late night snack? OR couldn't make the assigned dining times? Only one other place to eat (open 24 hours) and the food was either bad sandwiches, or semi-warm gas station pizza. It was by far the worst food on the ship. THE UGLY: Worst bed I've ever slept on, hard as a rock. For all the marketing and sales pitches they throw at you for Cariloha you would expect them to have their mattresses and sheets in the room. You wanna sell a product let me sleep on it and try it out. Golfing simulator was broken the entire trip. Rooms aren't as "clean" as they should be, not dirty, but not clean. Internet was pathetic. It would work, then not work, then be great, then horrible. Expect the pools to be overcrowded, they are way to small for the number of people on board. Excursion was nice, until we get there and aren't allowed to take any pictures of video (even though the description said different). You have to purchase whatever the excursion took (only another $120). OVERALL: This was our first cruise. It was decent. Will we cruise again? Probably, but I'm just not sold on Royal Caribbean being our choice. We have 4 kids from 10-18, they didn't come this time, and I'm pretty sure they would have been bored after day 3. The constant sales pitches turned a needed vacation into a "I'm tired of hearing about anything you have to offer." Read Less
4 Helpful Votes
Sail Date: April 2017
Our cabin was by far the best thing about our cruise and if we had only two in the cabin we would rate it a 5 but with three passengers in the cabin the upper berth above the bed was an issue on multiple occasions. Windjammer in general ... Read More
Our cabin was by far the best thing about our cruise and if we had only two in the cabin we would rate it a 5 but with three passengers in the cabin the upper berth above the bed was an issue on multiple occasions. Windjammer in general is not a preferred experience so breakfast in the main dining rooms is our own option. The coffee card for Promenade Cafe was an excellent value and I highly recommend it, the only poor experience is that one employee punched the card twice for an extra express however no one else ever did. It was a better choice to pay the $.80 for the extra shoot versus losing an entire drink but ideally they should all charge the same. My time dining was perfect, never a wait, seated at the same table. Treated myself to three spa treatments and enjoyed the service but did not appreciate the attempts to sell everything, very obvious the staff works on commissions so I just needed to shut it down as soon as they tried to sell anything. Teenagers, what an eye opening experience on how bold and aggressive they can be. We traveled with another couple and we each had 15 years kids. Our friends daughter was asked on numerous occasions to head back to cabins with teens. After the first night she never returned to the living room to avoid any interaction with the overly aggressive teens. While this was our third cruise with Royal the reality is we do prefer to pay more and cruise with Celebrity since the food is much better and less children overall. Read Less
Sail Date: April 2017
I must say the beds were super comfortable. If Royal carribean staff reads this post then, I would like to know the mattress brand and model which they use in the staterooms. I have back issues and I was wondering if I can purchase those ... Read More
I must say the beds were super comfortable. If Royal carribean staff reads this post then, I would like to know the mattress brand and model which they use in the staterooms. I have back issues and I was wondering if I can purchase those mattresses for my home. The attendant, Kevin was very nice and friendly and kept the room clean. Windjammer restaurant is a one-stop restaurant for all cuisines. Cool thing that they even had indian cuisine everyday and food was very tasty in Windjammer. We couldn't go to Sapphire the main dining room as it didn't had much vegetarian choices. As in other all-inclusive resorts, it would have been best if they had included all other restaurants too for trying out different cuisines in a nice setup. The days when we were out on the island were good rather than the ones where we had to spent the whole day on the ship as sometimes it was boring as it didn't had that many entertainment options for kids and adults. Overall, a good 1st cruising experience. Read Less
Sail Date: March 2017
Went on this cruise with my hubby and 2 young boys and parents, sister and her family and brother and his family (12 total). Brother wanted to 'try' a cruise and the itinerary was promising....ABC islands. I am an Emerald member ... Read More
Went on this cruise with my hubby and 2 young boys and parents, sister and her family and brother and his family (12 total). Brother wanted to 'try' a cruise and the itinerary was promising....ABC islands. I am an Emerald member so I've cruised on RC and Disney before. Embarkation: Worst one yet on RC. Got there at 11 and stood in line for almost 45 min. outside. Once inside, lines for Platinum, Emerald, Diamond,etc. SO long so I went to the first time cruisers line where they had 3 times the amt. of agents helping people and waited about 15 min. Total embarkation time until I got on the ship was 2 hours. My brother got there at 3 pm and walked right on. They took pics of my kids at check in; then when i got on the boat, the security said we didn't take pics, woke up my 2 year old from his nap to get pics again. That was fun. Rating: Messy 2 out of 5 Cabin: We had the newly renovated cabins room 1284 with the huge window. Lots of space for family of 4. Room was always cleaned immaculately from our Stateroom Attendant, Reron Payne. Excellent gentleman that continuously works nonstop. I can't wait for him to enjoy his vacation and time off, these people work around the clock so tip em folks. Only complaint was the plumbing situation in the shower. Fills up and overflows to your bathroom if you don't shut it off to wash hair, shave, etc. Kind of gross. Dining: Dining room, YUK. I eat at 5 star restaurants regularly but I also LOVE Cracker Barrel. When I tell you cracker barrel was a Michelin star restaurant compared to the Dining Room food, I'm not exaggerating. Listen to the peoples review on here, i didn't believe them either, boy was I wrong. One night I had cold escargot and minestrone soup that look like campbells watered down, lol it was so gross. I suspect they make the dining room disgusting so you pay more money for specialty restaurants. It's the new way cruising is making you pay for extra baggage on an airline if you want an analogy. Ate at all 4 specialty restaurants: Chops Grill- great service pretty good food. Sushi: Meh, overrated. Sabor: Pretty good mexican, not bad but we live in Florida but again I think it's worth it. My favorite was Giovanni's - service was pretty good but the food especially the lamb chops, OMG were phenomenal! I also ate at Johnny Rockets since my kids wanted to. It was ok, typical Johnny Rockets. Windjammer: Surprisingly good. yes, you will get so sick of it if you eat there for breakfast, lunch, and dinner every day but trust me, the dinner selections are WAY better there than the dining room. We had a young man assist us all the time, Clinton Bautista Fernandes, EXCELLENT Service. Entertainment and Activities: Let's be honest, mama needs a break and put her kids in the baby room and kids club so she can gamble. Baby room and kids club for 3-5 year old was nice and the caregivers were great. Miss Meow Meow is awesome in the baby room. My 6 year old refused to go in the older room because they combined the 9-11 year olds with the 6-8 year olds and every night I showed him how cool it would be, he got scared because the 11 year old big kids would nail the 6 year olds in the head with the dodgeball and although it did make me laugh my a$$ off, it didn't amuse my child who wanted to go down in the kids club especially since the caregivers in that older room kind of let the kids hash it out themselves. Gambling was great, always enjoy donating to the casino. One guy on the show who was a comedic juggler was really funny but most of the other shows I left after a couple of minutes because they were super cheesy but the demographic being 60+ of most people on this cruise seemed to enjoy the shows. I think the scene stealer had to be the ice skating show. Really REALLY good and worth every minute. Since my two year old couldn't play around the swimming pool since he's not potty trained yet and there's no splash zone I thought it would be ok playing putt putt golf and doing other things on sea days. Yikes, i was wrong, I was so bored by the last 2 days, it was awful. Ports: Haiti: My kid loved the aqua park but my younger couldn't go so I played with my little one. We also did Amiga Island with the whole family, we thoroughly enjoyed that. We initially booked Malfini Beach because we love it there but they lost their boat like 3 weeks before our cruise but RC notified us the night before the excursion and gave us a refund. I bet RC knew about it before we booked online. pff. Curacao: My FAVORITE island, not too big, not too small, just right. We rented a car and went north 30 min. The excursions on RC stink. I like to do my own thing. Found an awesome beach that was the most beautiful I have ever seen. I'm not telling you because I don't want it to get packed by cruise people. ;) Aruba: Extremely commercialized, Hooters, Ruth's Chris, Texas de Brazil, whatever you have in the states. It kind of reminds me of Cancun. Checked out that area with all the resorts, pretty nice on the beach. This island is pretty windy but nice people, clean and cute island. My kids wanted to do the park with the slides so we took one for the team and did that for them even though we have a million water parks in Florida and I'd rather be on the beach swimming. I heard Palm Beach is the best if you rent a car or taxi. Bonaire: REALLYYYYYYYYYY Windy. Known for Kite Surfing and Scuba Diving. Pretty small and natural, not commercialized. Rented a car here too and saw most of the island. Then went to Klein Bonaire, too windy for small kids but hubby and I alternated for snorkeling around the reef which was awesome. I would NOT bring small children to this island,really not worth it for them. Disembarkation: WORST I HAVE EVERRRRR SEEN! They make you get out of your stateroom before 8 am basically so the stateroom can prepare for the next cruise. Fine ok whatever but then you have to sit in a room until they call your number for when you disembark with a million other people so we were like forget this and did self checkout. They only had ONE machine working to check you while the rest of the sardines are back in the theater waiting for their numbers to be called. Finally 1 hour later, we get to the machine and the guy in front of us has to go back on the ship and my sister-in-law does too cuz the menu in your room doesn't tell you when you are reviewing your expenses that there is a problem with your account. NOOOOOOOO they wait to tell you when you are leaving the boat holding up the rest of the ship! So they separated my brother who couldn't get back on the ship and his wife with two small children to go back onboard to guest services because they said he didn't pay something. Turns out it was RC fault. THEN it gets better....we wait an HOUR at the carasoul, not because we did self checkout and our luggage wasn't there but because they put luggage (which we put the night before by our room with our luggage tags) on the WRONG FREAKING CARASOUL. Half of our bags were on the right carasoul and the other half were two rooms away. Hubby was like lets go see the other carasouls for kicks and giggles and sure enough there it was. TRY Disembarking with a 2 year old for 2 1/2 hours!!!! How about instead, I go to a resort with slides in the Caribbean and I get a beautiful beach and I can come and go to the beach as I please and even if i have to pay a la carte for food, it will still be cheaper than what I usually spend on a cruise. Just saying...... Cruise Rating: 3 because the 2 servants were awesome, Windjammer & Specialty Dining, Ice Skating Show, and the islands... 2017 family vacation as they say on the Quest Show, going going and completed. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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