Sail Date: October 2006
My wife and I took our first cruise in October 2006. We sailed Navigator of the Seas to the Eastern Caribbean. Great ship, awesome ports but poor customer service and resolution. I have contacted RCI several times and still to this day ... Read More
My wife and I took our first cruise in October 2006. We sailed Navigator of the Seas to the Eastern Caribbean. Great ship, awesome ports but poor customer service and resolution. I have contacted RCI several times and still to this day over three years later, it still has not been resolved leaving me with a bad overall view of how Royal Caribbean treats the customer. I am the author of a travel website Around the World in Pictures http://www.dontenphotography.com/ and here is a copy of my trip log from the cruise, highlighting the good and bad. Eastern Caribbean Cruise 2006 October 21, 2006 Miami, Florida: We left our home in the early morning to begin the three hour commute to the cruise port in Miami as we embarked on our first ever cruise. The anticipation of the cruise made the drive feel more like 8 hours. As we climbed the bridge and caught a glimpse of the ship in the port, the excitement began to kick in we had finally made it. Embarkation was a breeze, having a toddler in a stroller was a golden ticket to advance to the front of the line. We were photographed for our Sea Pass and quickly stepped aboard the Navigator of the Seas. Once one board, it did not feel like a ship, rather its vast open promenade felt like a city block. We headed up to our stateroom on the ninth deck. We booked an superior balcony room near the front of the ship. The room was spacious and the private balcony was worth the extra money. My parents and sister arrived shortly after and checked in to the room next to us. They added airfare to their cruise package and were picked up and transported from Miami International Airport directly to the ship. Once they arrived we headed up to the Windjammer buffet for some food, a spot that will become our choice for the cruise. The convenience of the buffet and variety of food offered was easiest for us traveling with a 1 1/2 year old. We then headed to the front of the ship as we set sail from Miami to begin our cruise through the Eastern Caribbean. Once afloat, we played a round of golf at the Navigator Dunes miniature golf course as we watched the skyline of Miami slowly disappear into the Florida sunset. After a walk around the ship, we retired to the stateroom for the night. October 22, 2006 Atlantic Ocean: The began with breakfast at the Windjammer. Then my wife and mother went to play bingo while my dad, son and I set off to explore the ship. With 15 decks the ship has many places to enjoy. We started from the top down and visiting the Viking Crown, Bridge overlook, pool area and many more. During the evening we decided to break from our routine and have dinner at Johnny Rockets. After dinner we spent some time playing games in the arcade before heading back to the stateroom for the night. October 23, 2006 San Juan, Puerto Rico: Today marked the first stop of the cruise, San Juan. We started the day off with breakfast at the Windjammer and then got ready for the day. As we approached the coast of Puerto Rico, we went up to the deck to watch the ship sail into the harbor. We past the Fort El Morro on the point as the ship made its way to the dock. We were greeted by Puerto Rican dancers on the pier as we arrived in port. Disembarkation at the pier was hectic, a mad rush and the lines were slow moving. Once we were off the ship we began our shore excursion. We chose the Old and New San Juan City Tour. The tour consisted of a bus ride through the city of San Juan passing by many of the landmarks of the city. The tour guide was great, provided a great historical perspective of the city while mixing in the right amount of humor to keep it interesting. The tour bus stopped at Fort San Cristobal and we spent some time touring the fort on foot. Once back onboard the bus, we heading into the shopping district where the bus left us off. We walked around for a little before taking the short walk back to the pier. Back on the ship we ate dinner at the Windjammer and then headed back to the stateroom for the night. October 24, 2006 Charlotte Amalie, St. Thomas: Day four of the cruise began as the ship arrived at St. Thomas in the US Virgin Islands. Living it Florida it was nice to see some elevation as the ship pulled closer to the island. Disembarkation here was much easier. We walked around the Havensight Mall by the port prior to beginning our excursion. For the excursion we book the Ultimate Island Experience. We boarded an open air bus and began a tour through the island. We drove along Skyline Drive and enjoyed the scenery that St. Thomas has to offer. First stop on the tour was Mountain Top overlook. We continued our climb through the mountains and made another stop at Drake's Seat overlooking Magen's Bay. After a brief stop, we began our descent from the mountains to Magen's Bay where we took a two hour beach break. It was easy to see why Magen's Bay has been rated one of the top beaches in the world, the water was crystal clear and refreshing. We then boarded the bus resumed our tour. The next stop on the trip was Blackbeard's Castle. Here we toured the castle and ground before boarding the bus and heading into town. The bus tour concluded in the down town shopping district of Charlotte Amalie. From here we hopped a cab and headed to our next destination, Skyride to Paradise Point. The Skyride took us to the top of Paradise Point and then return trip back to the base of the mountain. We then took a short walk back to the ship where we ate dinner and retired for the evening. October 25, 2006 Phillipsburg, St. Maarten: Another day, another island. This time marking the first time we set foot on land not under control of the United States government. We will be visiting to separate countries on one island; Dutch St Maarten and French St Martin. We took the St Maarten Island Tour excursion. We boarded the air-conditioned bus and began our tour of the Dutch side of the island, traveling through the great salt pond and past Orient Beach. A stop was then made for shopping in Marigot. Forty-five minutes later we boarded the bus to continue the tour back to the ship. Once back onboard we headed to the Windjammer for dinner and then to Ixtapa Lounge for karaoke and drinks before heading back for bed. October 26, 2006 Atlantic Ocean: Today marked our second day at sea and when our wonderful vacation turned bad. We encountered some rough seas after departing St Maarten and the ship was rocking pretty good. Between the rough seas and the drinks from the night before, my wife got seasick pretty bad. She went down to the clinic to see the doctor and get some medication to cure the seasickness. He misdiagnosed her with a viral disease rather then give her seasickness medication and quarantined my entire family to the stateroom. We were not allowed to leave the stateroom for any reason and all food would be delivered to us. During this time, the cabin attendant was not allowed to enter the cabin for clean linens or to clean the room and was ordered to keep an eye on us that we did not leave the cabin. Despite pleas to the medical staff explaining the circumstances of the night, the rhinovirus diagnosis remained an the quarantined restrictions we kept in place. We tried to speak to guest relations and all offers of assistance were turned down and eventually we were told if we were not happy with the results, we could get off at the next stop in Nassau and find our own way home. After that threat, we just dealt with it and could not wait to return to Florida. October 27, 2006 Nassau, Bahamas: Today was the second day of the quarantine period and the ship had pulled into port in Nassau. We were originally scheduled to do the Nassau and Paradise Island excursion but thanks to the restrictions put in place by the medical staff, we were unable to attend. Today we were extremely grateful to have had a balcony room so at least we could get some fresh air. But the four walls of the room were closing in quickly and the stateroom began to feel more like a prison. As the quarantined continued, the rudeness and hostility of the staff increased. Our meals arrived to the stateroom cold and when asking for drinks, all we were told is they couldn't do that. Well if we weren't restricted to our rooms, we would have gotten it ourselves, but it wasn't an option. By the end of the day, I was so furious with the situation I could not wait to return home in the morning. As the sunset over Nassau, we began the short trip back to Miami and off the prison boat. October 28, 2006 Miami, Florida: We arrived into Miami early in the morning and it could not be early enough as we could not wait to get off the SS Prison Boat. Well its not like we had a choice, since my wife was still "infected" she was given priority disembarkment and we were off the ship quickly. Not sure if it was because they didn't want to get anyone else sick or just because they were tired of hearing us complain but it didn't really matter since we were free. We gathered our luggage in the claim area and began the drive back home. The events of the last few days of the cruise really tarnished what started out as a remarkable vacation. Its hard to believe the amount of power they give to one person with no secondary opinion available. Seems like there should be a checks and balance system in place which there was not at the time. Once we returned home, I contacted Royal Caribbean's corporate office and advised them of the experience. The actions of the crew were justified in their minds and as a token of the inconvience, they gave us $500.00 towards a future cruise, but based on what happened that wasn't much since the experience prevents us from ever wanting to cruise again. Update: Three years later, the emotional scars of the last few days of the cruise have worn off my wife and she is ready to give it another try. I contacted Royal Caribbean to see about booking another cruise and using the credit they offered and I was told that the offer was no longer on the table, that too much time has passed since the offer was made. So the customer service aspect of Royal Caribbean has not improved, really leaves me disappointed. They offer such a great product but the poor service of a few has a lasting effect on the whole company. So it leaves me in a predicament, I am looking to try another cruise in April 2010 and they have the itinerary that we want, 10 night Jewel of the Seas. Do we suck up and deal with the poor relations we had with them to give them another try or do we go shopping for another cruise line? Only time will tell what we are going to do and you will be the first to know. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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