13 Royal Caribbean Navigator of the Seas Cruise Reviews for Cruises for the Disabled Cruises to Caribbean - Western

First let me say this was my first cruise so I didn't know what to expect. I am handicapped and rely on either a mobility scooter or a wheelchair with my wife pushing. Since this was my first cruise we opted for the wheelchair so ... Read More
First let me say this was my first cruise so I didn't know what to expect. I am handicapped and rely on either a mobility scooter or a wheelchair with my wife pushing. Since this was my first cruise we opted for the wheelchair so that I could get off the ship in ports and enjoy the area a little. We stayed in room 7304 which is a handicapped accessible room so they say. From the very first time entering the room we knew there was going to be a problem There is a large lip that goes from the hallway into room. In order to get back out of the room I would have to stand up and have my wife assist me out into the hall then she would bring the chair out and then take me around the ship. We could not get the chair and me out of the room at the same time due to this lip. Also the room is not very roomy. It has a lot of unneeded furniture in it that limits your accessibility. You can not get your wheelchair out to the balcony without help from your partner. Another real problem came with entry ways thru out the ship. If you didn't hit them just right you will nearly be thrown out of your chair. The ramp leading out of the casino is one of the worst. First it is a down hill so you pick up a little speed then at the bottom where it goes back to carpet there is this big lip and again you are nearly thrown from your chair. There were several people on the cruise in wheelchairs that seemed to have the same issues as we did. So unless you have a mobility scooter or don't mind getting out of your chair at every doorway or transition then I recommend staying away from this ship. Another real issue is with the food. At their buffet called windjammers the food is always cold day and night and lacks flavor. When you complain they say well thats what you get when you try serving so many people. As for the main dinning room the first 2 nights of the cruise the food was excellent but as every day went by the food got worse and worse. We had breakfast on the 4th day and it too was cold and we had to continually ask for coffee or other items we needed. When we went to breakfast there might have been 50 people in the whole restaurant. For the number of servers we should have had better service than this Another real issue with this cruise. We went to Costa Maya and Cozumel. Costa Maya is not a bad port. It is pretty flat so being pushed around is not a big issue. It is a long walk from the ship into the port though so tell your traveling companion to bring good shoes. After checking out the port we thought about going into town. The problem with that is trying to find a handicapped cab. They are few and far between so we didn't risk getting into town and not being able to get a way back. The excursion we went on at Costa Maya was the Dolphin Encounter. It is handicapped accessible and is right in the port so its within walking distance. I recomment anyone that likes dolphins to do either of the dolphin excursions at this port. The picture package for all 12 pics encluding downloading on your phone is $70. As for Cozumel. It is definetly not a handicapped friendly place. First royal carrebian parks at the International pier. Here again it is a pretty decent walk in to the port. Once in the port you can not get around easily with a wheelchair. Everything is on a hill or a slant making it almost impossible to get around. You can get to a few cheap jewlery stores and when I say cheap I mean expensive junk. Other than than the rest of the port is unaccessible to the average handicapped person. We did find our way thru the port to the exit to town and went on an excursion. It is the only one on the entire cruise that says it is handicapped friendly. Well if you can't climb into a van then its not handicapped friendly. You must climb into a van then they pick up the wheelchairs and load them in beside you. The excursion was See Mexico. It was an ok tour. Nothing to write home about. A few steep ramps and very rough sidewalks to go thru. Read Less
Sail Date March 2018
This is my 18th cruise on RCCL ships since the 1980's, and now as a "super senior" cruiser, I can reflect upon the recent changes in the RCCL cruise experience. This cruise was on Navigator of the Seas, Sunday, March 11, ... Read More
This is my 18th cruise on RCCL ships since the 1980's, and now as a "super senior" cruiser, I can reflect upon the recent changes in the RCCL cruise experience. This cruise was on Navigator of the Seas, Sunday, March 11, through March 16, 2018, out of the Miami cruise port. GETTING THERE: Booked airfare independently from RCCL's Choice Air, arrived at Fort Lauderdale/Hollywood International Airport on SWA. Purchased RCCL's round trip ground transportation (bus) to the Miami cruise port. If you do fly into FLL in the morning anticipate arriving at the Miami cruise port after 12 noon or later. EMBARKMENT: Once you arrive at the port, you luggage will be off loaded and porters will take your luggage to be transported to the ship. Getting into the cruise port building is somewhat chaotic, they first check you sea pass and passport, then up the escalator to go through the metal detectors, then you get into your designated lines dependent upon your cruise level status (I am at Diamond level) so the line wasn't that long. They take you information and credit card take your photo and present you with your seapass key card which is your on board charge card. Getting on the ship after that was quick. ON BOARD: Once on board, time to hit the Windjammer Buffet on Deck 11 aft (rear). The presentation and quality was okay, not great, but not bad. It will be crowded. The staterooms opened up shortly after 1:00 pm. YOUR STATEROOM: more details below, I was greeted by my cabin steward, they are now called "stateroom attendants", which sounds like a downgrade, I prefer to use "steward". My steward was Rupesh Kimar, who asked if I had any request, and I had only two a bucket of ice in the evening and only a evening bed turn down as I sometimes nap in the afternoons. ROAMING THE SHIP: This was my second trip on Navigator of the Seas it has a very nice promenade with the shops and where the sea day merchandise "sales" are located. Be prepared to be bombarded with the ship's staff trying to up sell you to the "dining" package/specialty restaurants, spa treatments, liquor and soda packages. MAIN DINING ROOM (MDR): I selected the "my dining time (MDT) in the Sapphire main dining room on deck 5 at 5:15 pm. I was seated at table 615 and received excellent service from Galwin and Mohammed through out my cruise. I dined in the MDR four of the five nights. I have noticed a streamlining of the service, the assistant waiter used to present you with a tray and serve you rolls or bread, now there is a basket of bread and rolls on the table (self service). The menu selections have been "standardized" on one page for the appetizers, main course and desserts. The dessert menu used to be on a separate menu. The quality of the food in the MDR is fine, not large portions but adequate to satisfy your hunger. There is a vegan, pasta, meat, poultry and fish selection with some daily offerings. On the appetizers, escargot was offered only three nights, it used to be served every night, but not too many people like snails. The shrimp cocktail is only four minimum sized shrimp, you can order two if you like. During this cruise, they did NOT service lobster tails, but did have prime rib on the menu on the last evening. Overall the quality of the food was average. ENTERTAINMENT: Production shows, music from the ship's band and a comedian, were fine, its not Broadway or Las Vegas. BEVERAGES: Mixed drinks are expensive, cocktails go for $10+ and beers ate $6.75 for a 16 oz aluminum bottle, specialty drinks are about $10, this plus the 18% tip can add up. It almost encourages you to purchase the drink package, but then you may have a tendency to drink to excess. THE CASINO: The casino has a variety of older generation slot machines, and quite frankly, during the entire cruise, I did not hear of any big winners, but alot of passengers who lost money in the machines. It now takes $5 to get ONE POINT, towards the quest for a free room under the casino program. To get a free interior cabin it takes 2400 points, an ocean view it takes 3600 points and for a balcony it takes 4800 points, so to get a interior room, you have to run about $12,000 through the slot machines. On the table games, I gambled about 20 hours for the entire five day cruise at the $5 minimum bet on Ultimate Texas Hold'em, which amounts to $20 a hand, and only "earned" a $300 cruise discount off a future cruise which must be booked within 30 days of this cruise. THE CROWD: Like I mentioned early, this was a college spring break cruise, so the ship was loaded with college aged "kids" (young adults). For the most part these "kids" were well behaved, there was enhanced ship security, which took care of the few minor problems. If you travel during the NCAA "March Madness" tournament, expect the pool bars to be packed five or six deep, as most of the "kids" get the drink package on these short cruises. Beverage waiters are few and far between by the pool on sea days as most of the young passengers get their drinks at the pool bars. SPA and SHORE EXCURSIONS: I did not do the spa or any shore excursions, as I have been to Mexico on several occasions and been there, done that. LIQUOR and SPIRIT PURCHASES on board: For the most part, you do get a deal on liquor and cordials from the ship's store, however, I have noted that the prices have increased about $5 a bottle for my Jack Daniels sipping whiskey. But you can still get vodka and amaretto for about $20 a bottle which is still a good deal. DISEMBARKMENT: Is a breeze, you can eat in the Sapphire Dining Room or the Windjammer Buffet. In the Windjammer, avoid what tastes like powder scrambled eggs, it is dry and tasteless. The last morning buffet ibreakfast is scaled down. Getting off the ship, once you tag number is called if you do not do the walk off with your luggage took only about 15 minutes, you go into the cruise terminal and pick up your luggage and go through customs. The whole process took about a half an hour. A final TIP: if you book via RCCL's Choice Air expect a very early flight on the day of departure and a very late flight on the way home. Consider booking via Choice Air to get to te ship, take the ground transportation, then book the return flight independently with RCCL's ground transportation to get a early afternoon flight for your trip home if it is offered by our airline of your own choosing. Read Less
Sail Date March 2018
It's my first time boarding Navigator of the Seas with my parents and siblings. I would say our overall experience was incredible. I am usually not a fan of spending my vacation on the sea but this one had been an awesome experience. ... Read More
It's my first time boarding Navigator of the Seas with my parents and siblings. I would say our overall experience was incredible. I am usually not a fan of spending my vacation on the sea but this one had been an awesome experience. I will rate my experience in detail: Ship: 4.5/5 The ship is so big and there were so many places in the ship where you can find yourself entertained or relax and have a quiet time. It's well equipped and all decks were maintained clean. As far as the decorations, I am beyond impressed (you will really feel you are in a cruise ship, which was great). Cabin: 5/5 I don't really mind having a studio sized stateroom as long as it is well maintained and clean. I mean sheets, linens, and bath towels were changed in a timely manner. Our stateroom attendant Basille (or Basil) - our stateroom was Deck 8, room 8653 - was excellent and very attentive. He was very thorough with his job and made sure that everything was perfect. As for our bathroom, there were so many spaces where I can put my toiletries and personal items. Closet was big enough to keep our clothing (there were 3 of us in the room) tidy. Lighting were excellent, just what I needed in a room. Room temperature was perfect. TV was okay (I have watched shows that I liked, but most of the time I am not really in my room so that's okay) Dining: 4.5/5 VERY EXCELLENT!!! > Windjammer: OMG, lots of food choices although I felt that breakfast was kind of repeated every day. Food was still delicious and hot (for hot foods). I just hope there were more options for fruit juices. Rate: 4/5 > Café Promenade: Best place for snacking 24 hours (well the only place that is open for 24 hours). Their pizza were delicious and freshly made. Service was very fast and they usually let you know how long it will take for the food to be ready. Again, I just wished there were more options for fruit juices. Rate: 4.5/5 > Sapphire Dining: THE BEST PLACE/SERVICE WE'VE EVER GOT. Our waiter Jackson and waiter's assistant Luciana were the best. They provided us excellent food service and great enthusiasm. They have great personality, were very cheerful, and were pretty much COOL! The manager along with Jackson and Luciana welcomed us with a huge smile on their faces. They also made sure that our experience was excellent with great satisfaction. Food was definitely delicious. WE REALLY ENJOYED OUR TIME HERE! Also, we got extra food since the manager prepared specialty food plus extra desserts on our second night at this dining room. THANK YOU SOO MUCH! You are 5/5 or 10/10 :) Entertainment/Activities: 5/5 There were so many activities to choose from (i.e. games, shows, fitness exercises, sports tournament, rock climbing, etc). Some of the things I wanted to do were scheduled at the same time so I had to choose which ones I would enjoy the most. However, those activities you were not able to do on the other day, they were offered in different days as well so you have the option to do them. Live music, dancing, parades, movies, shows were excellent (can't complain about it). Overall great experience. Service: I have mentioned earlier that we received excellent service so that's a 5/5 Ports and Shore excursions: I LOVE THEM ALL! Rating 5/5 in Costa Maya (Chacchoben and beach tour) with Israel (sales - excellent and he accommodated us well, customer service was excellent, and very friendly), Joel (our tour guide - very informative and I learned so much from him; he's great), and Guillermo (tour driver - very good, made sure our trip was smooth and on timely manner). Rating 4/5 in Cozumel for Snorkelling (I think I'm not a fun of snorkelling for long periods of time especially the waves were strong, but experience was still good). I would recommend Navigator of the Seas for family, friends, or couples cruise experience. It's worth it! Read Less
Sail Date February 2018
we chose this cruise to go with friends , we booked at the last minute which left us with an inside room. we have had an inside room before, but this was just awful ! The couch was dirty, stained and smelly........the beds smelled like ... Read More
we chose this cruise to go with friends , we booked at the last minute which left us with an inside room. we have had an inside room before, but this was just awful ! The couch was dirty, stained and smelly........the beds smelled like old sweat. overall it was just the worst. the entertainment was poor, and we left most shows after about 10 mins.......the exception was the ice show, we enjoyed it. The food was only ok in the dining room, but the service was excellent ! The food in the windjammer was very good. we tried the specialty restaurants and the food was excellent. DON'T waste your money on the internet service ! We couldn't even text each other ! Overall this ship is showing her age, but the service was excellent.......IF you can put up with really dirty and smelly cabins ! DON'T book inside cabin # 9557 !!! Read Less
Sail Date February 2018
This was a spring break trip with my family. This was our 5th cruise but 1st with RCL. We flew into Miami on the day the cruise was leaving since we booked the flights with Royal Caribbean. We arrived just fine and were put on a bus and ... Read More
This was a spring break trip with my family. This was our 5th cruise but 1st with RCL. We flew into Miami on the day the cruise was leaving since we booked the flights with Royal Caribbean. We arrived just fine and were put on a bus and taken to the ship, no problems. The ship is very pretty and looks pretty well maintained except for some of the artwork around the ship. The shadow boxes seem to feature different types and styles of fashion. Many of the objects were covered in at least an inch of dust, dresses displayed behind the glass were falling apart and again covered in a ton of dust. If its something that is falling apart - it should be removed and replaced. We were happy about the hand sanitized stations all over the ship. Nobody in our group got sick so that was a good thing. We stayed in an inside cabin for the first and last time. I wanted to experience it since I am a travel agent, I did not want to suggest a type of room unless I had stayed in one. The room was smaller than my bathroom, it really was - we measured it when we came home. How they expect 4 people to stay in that room is crazy. The bathroom was very tiny and it was hard to turn around in the shower, you could sit on the toilet and wash your hands at the sink at the same time. They don't change the sheets in your room ever- there was a small red mark on my side of the sheets and it was always there. The floor in our room was only cleaned once after we brought sand in on our shoes from Cozumel. Shopping on the ship was bad, everything was cheaply made but expensive. The shopping on other ships we have been on was wonderful, this was just bad. Johnny Rockets was the only place that had warm food and good service. When we ate at the Windjammer Cafe (buffet) the selection was not very good, there was no service, the food was cold and it was hard to a seat. In the main dining room it took a long time to get our food, it was always cold unless it was ice cream and that was usually pretty well melted. We all had the soda package but we had to go to the bar and they took everyone who needed mixed drinks first so we waited a long time. Most of the entertainment was boring, we love going to the shows on the other ships we have been on. This ship only offered one show an evening and all except one was so boring (unless you are 70 years old) The first show was a ballroom dancing show so we thought it would be like Dancing with the Stars type of show but, it started with the song Moon River ... and just got worse. I was jealous of the people who were able to walk out, we were stuck in the middle of a row so we could not sneak out. Then we saw the ice skating show - it was nice but the one skater kept falling down. They had a Bon Jovi tribute band on another night and since we love Bon Jovi we enjoyed that show. We missed the show on the last night so I can't comment about that one. Overall the service on the ship was not friendly. The staff was super serious and not cheerful or outgoing. We had to flag down to get any help. I use a motorized scooter and it seemed to annoy the staff. We have sailed on 4 other Carnival Cruises and they were always helpful, friendly, outgoing and just so much better in every way. The only Wow we had was the Wow why didn't we sail on Carnival again. We love to snorkel on our cruises and were really excited to take a tour in the Bahamas but we were not in port long enough to take the tour we were really wanted to take. We took a tour with the cruise line, it was ok. We were only in the water about an our and it only stopped in one place. In Cozumel - we have been there 5 times in the past so we did our own excursion and spent the day at a resort, we had a nice day. On Carnival they have a long pier but they allow rickshaw drivers to pick you up and take you to the shopping area, you just give them a tip but, they don't have any on RCL so it makes it hard if you can't walk far distances. I traveled with my husband, 13 year old daughter and 11 year old son. They did not like this cruise either. It would be great if you just wanted to get on a ship, lay out in the sun and go to bed early. We will never go on this ship again. I already booked another cruise on RCL for Christmas but, I am going to see if that ship has better reviews or I am going to cancel it and go on NCL or Carnival. Being a travel agent, I would not suggest this ship for anyone under 70 years old. Read Less
Sail Date March 2017
We just got home from the 02 August 2015 sailing of the Navigator out of Galveston. The traveling party was me (41 year old male), my wife, and children aged 7 and 9. We were staying in cabin 1286, a Grand Suite on the starboard side. I ... Read More
We just got home from the 02 August 2015 sailing of the Navigator out of Galveston. The traveling party was me (41 year old male), my wife, and children aged 7 and 9. We were staying in cabin 1286, a Grand Suite on the starboard side. I have organized this topically in an effort to help people find information which they judge most useful. On balance, I enjoyed the trip very much and would certainly sail again if some small things were addressed. In no particular order: Getting on and off the ship-- The security company at the Port of Galveston is awful. I took a picture of the embarkation area. That included the security area, so they said I had to delete it. Whatever, but the physically aggressive woman who bumped into me to make her point should be fired. I wish I had a contact for that firm, and I would love from RC to be reading. The same company had people who were unnecessarily rude, but not physically aggressive, on the return. Other than that, the process went as well as it could. It helped a little that we had a suite, but arriving at 10:30 all of the lines were fairly short. They called suite embarkation as we were finishing check in, and we were on the ship by about 10:50. Getting off the ship earlier today, we got to the dining room on Deck 4 at around 7:10 to walk off with our own luggage. We were scheduled to leave at 7:30, actually did so about 10 minutes early, and were all the way at our car (at Galveston Park n' Cruise) at 7:49. So.... some ugly people working at the port, but the mechanics of it all were as smooth as possible. Elevators-- These were painfully slow most of the time. Happily, we are all in solid physical health and dealt with it by taking the stairs a lot. My step tracker counted over 50 flights of stairs (going up; there were more going down) each sea day. My mother and a buddy of hers were on the cruise in a different cabin and had to wait for elevators, and that was a significant time delay. Communication-- We had the global data package through Verizon. Voice calls at seas were poor but great in port (2-3 in each situation). Text messages worked fine. We bought the ship's internet for $189 for two devices ($210 minus a 10% discount) and were quite pleased. It wasn't blazingly quick, but it certainly met my requirement that I maintain just enough contact with my office to not be in fear when I return tomorrow. The TV channels were limited, but adequate to make sure I had some reasonable idea of what is going on in the outside world. As a side note, political debates are quite entertaining with mojitos, which were excellent. Food and drink-- I have seen some folks on here describe the food in the Main Dining Room (MDR) as of the quality of TV dinners, and I don't find that fair at all. I think the better analogy is that it is banquet food with more choices than the banquets I typically attend. That means that there are some limits based on the number of people they are feeding, and the spices and flavors were generally designed for a universal medium rather than my preferences. Yes, of course, I have had much better food on land. That said, I really enjoyed my dinner each night. The service was very good, there was always at least one choice at each stage of the meal I wanted (sometimes 2-3), and I enjoyed dinner each night. The order of dinner menus in the MDR was: Day 1 Mojo Day 2 Saffron Day 3 Pimiento Day 4 Basil Day 5 Shitake Day 6 Jasmine Day 7 Pomodoro Breakfast in the buffet was adequate but bland. Breakfast from the menu in Chops (a suite privilege) was actually quite good, and I enjoyed the ability to eat in that quieter space even when I was merely bringing in my own plate from the buffet. I enjoyed my two lunches from the buffet, and found Johnny Rocket's on two other days to be merely adequate. So... I enjoyed the MDR quite a bit, and the buffet was perfectly serviceable. I did have the Ultimate package, and my wife and the boys had the Royal Replenish (all of the non-alcoholic stuff). The juice was nice for them, and we enjoyed fancy coffee each evening in the MDR after dinner. We drank more club soda than I can count, and the boys were quite fond of various smoothies. I suspect the three of the broke even or lost a little bit of money on the package, but I would still do it again to avoid thinking about things at the point of sale. I am quite certain I got value out of it; I found a series of drinks at precisely the $12 (maximum) level and grew quite fond of a $14 cognac that cost me $2. We tended to tip $1 a drink in cash, and that was appreciated. We never had a problem getting service. The Sky Bar above the pool was nice, but my favorite spot on the ship was the cigar bar on Deck 5 forward. I generally didn't smoke, but it was a nice quiet space with great service. I actually left that bartender a WOW tip envelope at the end of the week, and that is where I discovered I like cognac. Who knew? Spa-- The treatments were lovely. The product sales afterwards were so aggressive as to make me not want to go back; they were my biggest service problem on board. RC really needs to find a way to dial this back, because it is a pretty facility doing good work that I would try to avoid if I booked another cruise. Cabin 1286-- The grand suite had plenty of space for us and was in good shape save for some work needed on the balcony. We would have no need to pay extra for an owner's suite, although I would certainly consider a configuration that had two bathrooms. The couch made a lovely bed for the boys. The balcony was a great spot to sit or lounge and had plenty of space for a table, two chairs, and a lounger. I might pick a cabin closer to a stairwell next time, but I was on balance very happy with the cabin. I also enjoyed several suite perks (several reviewed here) enough to not downgrade to a junior suite. Casino-- I work for a living, but within the budget that allows am still able to get nice deals on good rooms in Vegas based on gambling play. I spent very little time gambling here because the blackjack rules were so bad and because all of the limits were so low. RC lets new punters in mid-shoe on demand, so we were constantly stopping for people to buy enough chips for one or two table minimum bets. Some of them would then loudly insist they knew precisely what they were doing; I sat in peace and simply didn't go back much. I would like to see a few tables with $25 minimums. Kid's club (Adventure Ocean)-- My kids loved it here and wanted to go as often as possible. There weren't a lot of staff, but they seemed well-trained and were helpful to the kids. This is a real strength and is something which would draw me back- my kids were happy, and it let my wife and I enjoy cocktail hour. Ports-- Cozumel was good. The fact that I speak Spanish (I lived in Mexico City for a couple of years) helped but was completely unnecessary. We played laser tag at Chankanaab, which we booked on our own. That was splendid, and then we snorkeled a bit. The cruise pier here is enormous and was a challenge for my mom (mobility challenges), but it was a fairly reasonable place to do some shopping. It certainly felt safe. Belize was my least favorite due to the tenders, but it was still good. We booked Altun Ha and River Wallace in advance through the ship. This was a great tour which simply took too long and left the boys and I exhausted. It didn't help my spirits that I was sitting in the corner of the boat that got soaked on the return. Also, the lunch was pretty small given how hungry we were. That said, the tour guides did a good job giving me an interesting perspective on a new place. The ruins were gorgeous, and we had a bit of time to climb about. I liked Roatan much more than I though I might. We booked Maya Key through the ship, and it was lovely. The beach sand was too rough for building sand castles, so we swam. And snorkeled. And walked around. Saw some Mayan re-creations in an interpretation center. Ate a fantastic meal while learning to love Honduran beer. Saw some awesome rescued animals in what amounted to a very nice zoo. Conclusion-- Yeah, I would do it again. There were some things to fix, but all four of us left feeling like we had a splendid time. Read Less
Sail Date August 2015
The Navigator of the Seas is a beautiful ship. There were a few spots showing age, like the peeling paint on the balcony, but generally, the ship was very well maintained throughout. We were met at the Houston airport with a bus that ... Read More
The Navigator of the Seas is a beautiful ship. There were a few spots showing age, like the peeling paint on the balcony, but generally, the ship was very well maintained throughout. We were met at the Houston airport with a bus that accommodated the wheelchair. The driver was very knowledgeable about the lift, tie down process, and was super friendly. After a drive to Galveston, we were shown the long lines to begin the embarkation process, but were pulled out of the line due to the wheelchair and were escorted to the special needs line. Not sure if it went any faster or not since it took more time to get through security. Then we waited for a while to be helped by the two clerks checking in the disabled. They were somewhat efficient, though one didn't really know how to use a computer. Once on board we enjoyed a lunch, made our way to the room and relaxed before dinner. Even though we had expressed a need (requirement) to be placed in a table that had easy wheelchair access, we were placed in the back corner. Only seven different people had to get up in order for my wife to use the restroom. On the second day at sea we decided to double check with the passenger services to ensure that an accessible bus would be available for us on disembarkation. Despite being told by four different people four different times on the phone that we would be able to make our flight, the passenger services staff told us in no uncertain terms that we would miss our flight since the accessible bus would not be leaving the port until 10:30. With a flight of 11:55, we would not make it. Passenger services was unsympathetic and told us there was nothing they could do. After paying for international fees for making calls, we finally arranged transportation back to the airport. Overall, it probably cost us 4 times the amount to get transported back to the airport than it should have. We noticed that fellow passengers arrived at the airport at the same time as us but on the ship transportation. At another time they told us that the accessible tour we had arranged would not be accessible. Luckily he dug into the tour a little deeper and discovered he had given us the wrong information. Our lesson: don't listen to passenger services staff, as they don't seem to know what they are doing. Norovirus was present on the ship. Hand sanitizers were plentiful and I noticed they changed the tongs at the buffet quite often. Otherwise, I didn't see many other measures that were extraordinary. Dining was not anything spectacular. Once we were assigned to a permanent table, we had wonderful table mates. The food was adequate. Our waiter and assistant waiter, Abraham and Galen were efficient and a pleasure. We splurged one night and went to Sabor's. That was a waste of money and time. Menu choices were horrible and the food was just as bad. The table side guacamole was excellent, but that was the highlight of the meal. Service was not half as good as we received in the dining room. Being at the tail end of spring break, there were a lot of kids on board. unfortunately, security must have taken their break because there were numerous problems with kids all over the ship. Overall, it was a nice cruise. being our 10th cruise, it won't be counted as a favorite and unless Royal Caribbean has the right itinerary, we probably wont be cruising with them again. Read Less
Sail Date April 2015
Embarkation: The Port of Galveston is not the most friendly locale from which to cruise. Parking lots are located a distance from the cruise terminals. Cruisers must take a shuttle from the parking lots to the terminal. When multiple ... Read More
Embarkation: The Port of Galveston is not the most friendly locale from which to cruise. Parking lots are located a distance from the cruise terminals. Cruisers must take a shuttle from the parking lots to the terminal. When multiple ships are in port at the same time, the congestion is terrible. Once at the terminal, embarkation processing efficiency depended on the time of day one boards. We arrived at 1:00 PM and had a bit of a wait. In fairness, the RCL computers were down for a time which contributed to the delays. Our family boarded around 2:00 PM and were processed through in a very short time. Cabin: We were in a superior balcony cabin located aft of amidships on the 7th deck. The room was comfortable and fairly spacious. It was also very quiet considering that there were 1200 children on board this cruise. The room was very clean and in good repair. However, the balcony showed signs of age with rust evident in several spots. Our cabin attendant, Golda, was excellent (far above the norm if that is possible). Our room was made up within a very short time after we indicated that fact through the makeup room card. She spotted some needed minor repairs and they were promptly attended to. Ship Condition: The Navigator of the Seas is an older ship and it shows. While the ship’s interior public spaces were well maintained, there were signs of rust and areas needing painting on the exterior decks. The ship should have a major yard period soon as it cannot compete with newer shipd of the Royal Caribbean fleet. Dining: The food in the Windjammer buffet was excellent. The variety was good and served many different tastes. As with many cruise ships, seating was at a premium during preferred meal hours. I was surprised that the buffet shut down from 11 AM to 12w PM. They also closed for the night around 9 PM. If memory serves my correctly, this venue used to be open continuously during the day and much later in the evenings. Service in Windjammer depended on where one sat. Some of the food service personnel were fast, efficient, and friendly. Others were not. Sort of a mixed bag. The Sapphire Dining Room offered a nice variety of entrée choices every night. We chose Anytime Dining but were fortunate to have the same waiters every night. Our wait staff of Irene and Neville was wonderful. We had a table of seven and they remembered everyone’s name and food/drink desires. They spent time with our grandchildren and shared some personal stories about their home countries. The kids looked forward to every evening meal. I have read some comments on this site about food quantity. I did not find this to be an issue. The portions were quite generous. Also, there was no hesitation if anyone wanted a second entrée. The food quality was about average for Royal Caribbean. On Board Activities: They were the usual for cruise ships (art auctions, belly flop contests, bingo, etc.) There was an issue with the “sexiest man” contest. Encouraged by the assistant cruise director, it became rather vulgar and crude. Since there were many children present, I felt it to be totally inappropriate. I discussed it by phone with the cruise director who promised to have a meeting with staff to avoid such incidents in the future, especially on cruises with many children as guests. I hope he did follow up. Children activities during the day seemed to be a bit weak. Either the activities were not interesting or there weren’t very many participants. There were sporting contests and informal basketball games to keep guests occupied. The evening activities for teens were wonderful. Our oldest grandson went to the Optix every evening and met a number of other teens. He really enjoyed it. Cruise Staff: The overall impression of the staff was very good. In addition to the aforementioned wait staff and room attendant, others went out of their way to be helpful. My wife needed top use a wheel chair and she was always given special treatment. My grandson forgot his charger to his GoPro camera. One of the staff loaned him his personal charger so that he could charge his camera prior to leaving for a snorkeling shore excursion. This was above and beyond and was most appreciated. Loyalty Program: Royal Caribbean has the best guest loyalty program in the cruise industry. The Diamond Club on board offered continental breakfast each day as well as complimentary cocktails and snacks during the evening hours. This is one of the primary reasons that we cruise on Royal Caribbean almost all of the time. Debarkation: Debarkation was a disaster. Through no fault of RCL, the wait times were awful. The queue was caused by a lack of customs agents as well as their inefficiency. Once we cleared customs, there was the inevitable wait for the parking lot shuttle. It took three shuttle buses before we were able to board and retrieve our car. This was followed by another wait to return to the terminal to pick up passengers. Galveston needs to improve their port or cruisers need to understand and accept the fact that waiting to board and leave is the norm.   Read Less
Sail Date March 2015
The Navigator worked well for my wife and I. We arrived early at the main entrance of the terminal and were provided two wheelchairs as soon as debarkation from the previous cruise was complete. Check-in and boarding were effortless; they ... Read More
The Navigator worked well for my wife and I. We arrived early at the main entrance of the terminal and were provided two wheelchairs as soon as debarkation from the previous cruise was complete. Check-in and boarding were effortless; they brought us to deck 11 for lunch as we were early and cabin was not ready. After lunch we went up to deck 14 (Cosmopolitan Lounge) and watched the football playoffs with a packed crowd of fellow cruisers. When we got to our cabin our rented mobility scooters were there, fully charged. We rented from CareVacations.com, one of the two companies referred by Royal Caribbean. There was plenty of room in our accessible cabin (7600). The scooters were life-savers as the ship is large and we could not walk from one end to the other without a lot of pain (arthritis, bad knees, back). There was also room in the elevators for both scooters plus 4-6 standing passengers. We just needed to be careful backing out. The scooters were no problem at the ports. We used the normal ramp. And the port where tenders were used also posed no difficulty--I rode the scooter right onto the tender. The big disappointment was inability to do most of the excursions unless we wanted to leave the scooters behind. There was not a lot of transportation that had room for scooters. The Score Access department at RCCL was helpful but all they could do was contact their excursion partner and ask if transport was possible. We later learned that the ship's shore excursion desk had no information about the one excursion that said they could take us-- apparently the Shore Access people don't talk to the folks on the ship. The people on the ship told me that next time I should advise the ship's staff of any arrangements made by the RCCL Shore Access people. Other than that it was a great cruise. Lots of accommodations made for people in wheelchairs and scooters at the shows, dining venues, in bars, everywhere except the casino, which was so packed it was hard to move around. Just as well. Probably spent the money I would have lost on souvenirs and gifts. The food was what you expect when cooking for thousands at once, although the Italian restaurant on deck 11 was outstanding, and some of the entrees at the buffet restaurant were also quite good. Read Less
Sail Date January 2015
After cruising well over 200 nights with RCI, I feel that I can judge with experience the pros and cons of my recent week on the Navigator. We decided to experience, for the first time, a virtual inside cabin. Totally LOVED it! Ample room ... Read More
After cruising well over 200 nights with RCI, I feel that I can judge with experience the pros and cons of my recent week on the Navigator. We decided to experience, for the first time, a virtual inside cabin. Totally LOVED it! Ample room and storage plus the virtual "window" was amazing. Loved watching the sunrises, It was also a positive to be able to "see" the weather before getting dressed. We ate in all 4 specialty restaurants and loved each one! Although it was additional costs, the food was absolutely amazing and the service above reproach. A true negative that we have found on this cruise (and previous Navigator cruises the past year or so) is the decline in activities. The Cruise Compass seems to be filled more with upcoming sales (everything from the stores to Bingo). I, personally, love relaxing activities such as crafting and reading. Both the Scrap-booking and Jewelry classes have decreased from 3x weekly to once a week... and moved to 9am instead of 3pm. The library area is now the card/game area. Hence, the decrease in books by probably 80%. Plus, due to game-playing it is not quiet for reading (the comfortable chairs are gone, also). The most severe negative is the lack of evening entertainment. The Schooner Bar had mediocre activity a few nights and empty most (even Phil Anderson was gone). Two Poets Pub was dull and dead (where is Derek Lewis and Kamikaze Karaoke when I need him). Bubba Feathers was basically the only entertainment for music and dancing. PLEASE bring Derek Lewis back on the Navigator of the Seas and watch the Two Poets Pub overflow with happy guests and busy bartenders. In addition, Dining in the Main dining room has declined. Possibly due to our continual cruising it has become repetitive and mundane. While the service was 4 star level, the food tasted and looked like "assembly-line" food. We ate in the Main dining room the first night and then ate in all 4 specialty restaurants and also the Windjammer. The pros still outweigh the negatives and we are booked for 9 more cruises. Royal Caribbean is still the best in the way they treat their guests (past guests especially). I'm still "Loyal to Royal".   Read Less
Sail Date October 2014
This was our second cruise but our first on RCCL. I was really impressed with the way RCCL made sure my daughter's needs were met. We had a lovely accessible balcony state room, the largest I have seen, with the deaf kit installed ... Read More
This was our second cruise but our first on RCCL. I was really impressed with the way RCCL made sure my daughter's needs were met. We had a lovely accessible balcony state room, the largest I have seen, with the deaf kit installed after we arrived. I was late in requesting sign language interpreters and was ok that I would be my daughter's interpreters however I was surprised by a knock at the door by 2 very professional gentlemen that were her interpreters for the week. They reviewed the schedule with her every evening and promptly attended all shows and activities the following day. My daughter had the best time ever and I was able to relax and enjoy myself! Food quality was great and service was even better. My daughter has trouble chewing and therefore eats mostly soft foods. Dining staff made sure she had something she enjoyed and plenty of it! I am grateful for the way staff treated her. Read Less
Sail Date February 2014
A little background: ADA cruiser lugging medical support stuff. We arrived at the terminal at the time stated on the documents (11am) and were told rather rudely we couldn't get into the terminal until 1pm. So here I am, an ADA ... Read More
A little background: ADA cruiser lugging medical support stuff. We arrived at the terminal at the time stated on the documents (11am) and were told rather rudely we couldn't get into the terminal until 1pm. So here I am, an ADA (Americans with Disiabilities Act) person, having to stand outside in the cold for two hours. RCCL to the rescue: one of their agents heard the discussion and went inside and brought me a chair. When we finally boarded, we were told it would be another hour before we could go to our cabins. Went to the Windjammer;it had a line out to the pool area. FINALLY got to the cabin, luggage had arrived--but not the medical supplies (finally located at 11pm). This ship is not for older persons. It's a long way from the forward elevators to the dining areas and from the dining areas to the showroom. (And anywhere else for that matter). Dining: Food has slipped a few steps on RCCL. So has service. Waiter was ok. Assistant waiter was very good. Housekeeping:Best feature of the ship (considering my medical requirements), he just rolled with the flow and was REAL nice about it. Windjammer wasn't like the Windjammers of old on the Rhapsody, Sovereign, and others. Food wasn't as good, presentation wasn't as efficient, area wasn't as clean, and dining area manager was not as nice. Neither was the manager of the forum sandwich shop (NEVER saw him smile once during the entire week. (Sandwich shop was was GREAT for a snack or quick coke or coffee or tea). Shore tours? Efficiently handled and good. Shows? WOW! One bad one out of many! Ice show was REALLY good. Casino? It's a casino, but very comprehensive (needs another poker table imho!) Bars and Bar service? Very good. Especially late night jazz in the Crown and Anchor and the Schooner Bar. It sounds like we had a terrible time, but I'm being critical here. Summary: I never thought I would ever say that RCCL has slipped a few notches, but they have. But it's still a FAR better cruise experience than the big "C." Read Less
Sail Date December 2012
We decided to take a short cruise for a long weekend and picked RCCL to cruise with. We usually cruise with Seabourn but short hops have been on Celebrity and Princess. Check in was fairly smooth and embarking the ship and finding our ... Read More
We decided to take a short cruise for a long weekend and picked RCCL to cruise with. We usually cruise with Seabourn but short hops have been on Celebrity and Princess. Check in was fairly smooth and embarking the ship and finding our cabin was effortless. Our cabin steward was there to greet us with a friendly smile. Our first encounter at the Windjammer Restaurant for a buffet lunch was fairly hectic with a limited selection, which included pasta, stir fires, a different carved meat each day, hot dogs and hamburgers which had previously been cooked and stacked in a pan, small salad selection and a dessert bar with fairly unattractive offerings. One nice touch, self service soft serve ice cream in the Windjammer and on the pool deck, was appreciated by young and old. Breakfast and lunch can also be enjoyed in the main dining room which is a nice alternative to the Windjammer Cafe. We spent our days reading in the rather large Solarium pool area for adults only. This was adjacent to the main pool and was a fairly quiet place to spend our time.Two out of the four nights we ate in the specialty restaurants and the remaining two we did My Time Seating where we requested and were seated promptly at 8:00PM at a table for two, without a wait. It was a welcome change from the traditional 6:30 and 8:30 seatings. Service was fair and we felt rushed in the main dining room. There was a good selection of appetizers and entrees but the food was only fair. Desserts were much better than expected and the wine list offered a good selection of reasonably priced bottles. The second night we ate in the Portofino specialty restaurant for $20 a person and the food and service were very good. I was able to make this reservation online although the restaurant did not appear to be at capacity. The fourth night we ate at Chops for a $25 per person surcharge. The food was good there but not as well prepared as it was at Portofino. No one told us to leave room for the midnight buffet that was held that night, so we just went up to the pool deck to watch others gorge themselves on hot dogs, chicken fingers, desserts, etc. and we had a good laugh.Entertainment on the ship was good although one of the revues was music from very old Broadway shows and rather boring. The show on the last night was more contemporary and we enjoyed it a lot more. The huge seating area was never full. We saw the Ice Dance show and it was very professional and entertaining and we were amazed at the quality of the skating in a fairly small ice rink. We also got to watch the end of the NCAA final game in the same room and that was a nice touch as well.The Promenade is fun to walk on but fairly limited in the quantity and quality of items for sale. Each day there were new "sales" of cheap items put out to entice you to spend money but nothing was very appealing. The last day tee shirts were brought out to the main pool and sold for two for $20 which was a good way to get souvenirs for friends and relatives. Perfumes were relatively expensive and there was a very limited selection. Liquor was well priced but had to be picked up on the day of departure which seemed like a hassle, unlike other lines that deliver it to your door the night before.The casino is large and there are a lot of slot machines. It may have filled up later in the evening but between 10 and 12, there were not that many people playing. As expected, there were art auctions, dance lessons, bingo, etc. but we preferred to read our books. Another nice touch was the "Make a Wish" walk which RCCL does to raise money to take deserving children on cruises with their families. Eight of the ten dollars spent on the shirt went to the charity. My birthday was the last day of the cruise and when my husband went to the Front Desk to see if he could buy a card, they offered to send chocolate dipped strawberries. They also threw in a bottle of champagne, which was quite a surprise and we were both very appreciative.All in all, the staff was very friendly, the ship was fairly well appointed and clean and we had a really nice weekend away. Disembarkation was not quite as smooth as embarkation since there were many people, all trying to drag their bags down to the first floor. It was nice that we could leave any time up to 10:15 which would have been leisurely if we didn't have to wait on line to go through customs along with people from an even larger Carnival ship but one can't blame RCCL for that. Read Less
Sail Date March 2011
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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