1 Helpful Vote
Sail Date: November 2017
Crossing the Atlantic I can now say is ticked off my bucket list. The cruise, food and room attendant were excellent. The only let down was customer services department. Shortly after we set sail my personal wheelchair's front ... Read More
Crossing the Atlantic I can now say is ticked off my bucket list. The cruise, food and room attendant were excellent. The only let down was customer services department. Shortly after we set sail my personal wheelchair's front wheel packed it in (despite a preparatory service). It was sent to the ship's engineering department who after I inquired about the repairs was returned unfixed three days later with the comment they couldn't fix it (they obviously haven't seen the TV show Macgyver!). A slow learner, it took me four times to realise that the ship's loan wheelchair did not have any non-tip skids, including a tip over when getting ready to leave the Kennedy Space Centre bus on an RCL excursion (Houston we have a problem!). No assistance was given by staff on disembarkation because I wasn't using an RCL chair? Yet if I had used on of their chairs, I would have been pushed off. Fortunately the concierge at one of our Miami stopovers pursued the repair which enabled us to continue our round the world trip. A wheelchair is a necessity for my mobility, not a nice to have. Really enjoyed the food in the MDR and speed of service. We purchased a drinks card this time as opposed to a drink package. We seemed to get more economic use out of this card this time. Beware of the claim by RCL they have simplified things for our benefit, we simply don't believe you RCL. Speaking of which RCL need to sort out their welcome back party for their loyalty customers. It was non existent for the second year running. We loved the Virtual balcony and we had read reviews that the novelty wears off after the first night. Wrong, we loved it the whole cruise. Housekeeping staff were great as were the shows. Read Less
Sail Date: April 2017
Embarkation in Miami was long and tedious, maneuvering the sea of people trying to get on board. My mother could not get her wheelchair as requested. There was a LONG line of people waiting, very few wheelchair attendants and no place to ... Read More
Embarkation in Miami was long and tedious, maneuvering the sea of people trying to get on board. My mother could not get her wheelchair as requested. There was a LONG line of people waiting, very few wheelchair attendants and no place to sit curbside to wait at the Port of Miami...........major faux pas. Disembarkation in Southampton was timely, easy and orderly. Wheelchair was ready and the attendant was very helpful and courteous, attending to her every need. We selected this cruise in particular because we had not visited any of the ports featured. Pleased with all of the ports except Vigo, Galicia, Spain……..which was fairly average. Did not like the four-deck open design of the Deck 5 Atrium Promenade...felt it was a waste of good space that could have made the bars and sitting areas much larger to better accommodate the thousands of passengers onboard. The ship is huge, décor was rather subdued, showed signs of wear in some areas, but spotlessly clean. The cabin was clean and spacious enough. We got a veranda room with balcony but the weather was way too cold and windy to sit outside, so that part was a huge waste of money. It was so cold and windy that there was hardly any activity in the pool and hot tubs. So those of you planning a spring transatlantic beware. Transatlantic voyages returning to the Caribbean from Europe in the fall are much warmer so the balconies and outdoor areas are much better used. The entertainment was average to good, not so much because of the talent but because of the small size venues holding the events. We were never able to see the ice skating show in Studio B, although there were 3 performances. There was also no monitoring of tickets, so some people got to see the skating show 3x and we did not even get to see it once. The dining options were very good and the food in the Sapphire dining room was excellent with great variety, quality food, inventiveness, beautiful presentations, courteous and attentive managers, assistant managers and servers. The Windjammer was also very good in all respects except the noise and lack of seating. There were times a seat was hard to find because of the many passengers. The crew was the best point of the ship and trip. Every single crew member we encountered was friendly, attentive to our needs, courteous and disposed to being of help, from the Hotel Manager Sanjay to the restroom cleaning crew. So although we were extremely pleased with the people aspects of the cruise, we will probably not ever sail the Navigator again or any other ship in its category. Read Less
13 Helpful Votes
Sail Date: May 2016
We booked this trip mainly on the blowout price. $500 for a 13 night cruise in a decent cabin cant be beat. This was our first time with RCCL but we are seasoned cruisers having sailed with 5 other companies. This was out first and likely ... Read More
We booked this trip mainly on the blowout price. $500 for a 13 night cruise in a decent cabin cant be beat. This was our first time with RCCL but we are seasoned cruisers having sailed with 5 other companies. This was out first and likely our last with RCCL. I got an incredible deal but If I had paid more I would have been disappointed. The good: Embarkation was very well organized The rooms were great, the beds, the size, the way they are organized. It all seemed very well thought out and as good as any line or room we have had. Many (but not all) of the staff were also very good. The main dining staff were professional and attentive. Most of the staff in the windjammer were also good. The spa staff were excellent. The ballroom themed show was excellent and the ice dancing show spectacular. These two shows were REALLY REALLY good. The orchestra was great and the cafe singers and guitar players were superb. The live violin and piano music in the dining room really added to the experience. The flowrider was fun and very easy to get time on. The gym was clean, well equipped, and always had space. The drinks were well made. The parade/carnival was fun. Medicore: The food, at best, was mediocre. Very bland and inoffensive, like a Cracker Barrel at sea. Far behind ANY other cruise line we have sailed. Our group lost weight on this 13 day cruise! The exceptions being the Indian and Asian foods offered which were edible to good. The juggler and Magician were decent enough. (I didnt catch the hypnotist so cant judge him) Cabin steward was good but lacked personality. The disco on the promenade could have been more interactive. Bad: The entertainment not mentioned above was awful. Like off-strip Vegas 25 years ago. Cruise director felt like a used car salesman and had no rapport or interaction with guests. Constant up-selling of Izumi and Sabor. I got approached 6 times for Izumi and 3 times for Sabor and was given the hard sell each time. It felt like a time share sales presentation and they often interrupted conversations and meals to sell to you. I was going to try them before the sales pitch but decided against it out of spite after the hard sell. By day 5 I just started to be rude and send them away once I saw them coming. Really disorganized ports, 1.5 hours to get on ship in Azores, problems at other ports. Cruise director admitting "he knows nothing about these ports"; well do some research! 24 hour cafe promenade is a joke. It is tiny and has only 2 options for food; Pizza or a Sandwich. Terrible pizza and sandwiches that are 4 inches of bread with 1 thinly sliced piece of meat and a limp piece of lettuce (literally). If you wanted a sandwich that didn't taste purely of bread you had to get 5 sandwiches, take them apart to make 1 decent sandwich. So much bread waste as everyone was doing this. Many other cruise lines do made to order sandwiches, why cant RCCL? It would save them money and waste. Better year ditch the cafe promenade and leave a section of Windjammer open past 9:30 pm! Windjammer (buffet area) closed and locked at many times people wanted to use it (after lunch, after 9:30). Heck at least let people sit in there, you don't have to serve food (although it would be nice to leave a small section open until at least midnight). There were not enough places to play cards and the windjammer and all its oceanview tables was locked up tight. Read Less
Sail Date: April 2013
This was my first longer cruise, going from and to places I'd never been before, on a ship the size of which I had never been on before. My first sight of Navigator of the Seas..."holy cr**!" Big was understating it - it ... Read More
This was my first longer cruise, going from and to places I'd never been before, on a ship the size of which I had never been on before. My first sight of Navigator of the Seas..."holy cr**!" Big was understating it - it was HUGE!!! Travelling with mobility issues makes it harder these days, but not with this cruise! From the moment we entered the cruise terminal in New Orleans, the staff of Royal Caribbean couldn't have been more friendly and helpful. Wheelchair provision was great, accessibility was really good and there was no problem getting from the gangplank to my room. I had preorganized a rental scooter that was waiting for me and I had booked a disabled room for the first time. I was very impressed. Previous experience on cruises left me with cracked skulls and bruises from falling out of standard bathrooms into wardrobe doors, slipping out of the shower into mirrors and, most embarrassing of all, not being able to make it to the loo on time because of having to manoeuver up the step. Not on this cruise!!! The bathroom being on one level, no shower lip to trip over and being able to take my wheelchair in there...I was in paradise!!! For the first time, I was able to find something to do pretty much each day. Not being a drinker or a gambler, not being a sun worshipper and not being able to participate in more physical endeavours, it is sometimes a challenge...not on this cruise. There were the standard jewellery making classes and scrapbooking classes, but what made this more fun for ME were the extra craft classes provided by the amazing Connie and the always entertaining Crafty Dude (Tony, her helpful hubby). They gave me something to get up each morning for, something new to learn and taught me skills I can take home with me. Way to go, Connie!!! As someone who always declares "I have no great skill in anything", well, I can't say that anymore. RC laid on the music trivia, a different one each day. I found my niche, to the point I even gained a Trivia Posse and was actually in great demand to join other teams. I have never been one to win anything, yet I managed to complete the set of prizes at trivia!!! Yay me!!! Shout out to TT, Roberto and Alina from the Cruise Director's staff...they made everything even more fun, I wanted to take them home with me! Were there any disappointments? Well, yes. Dinner at 5.30pm was a bit rough, as I found that if I ate breakfast I didn't want lunch and if I had lunch I was not hungry at dinnertime. I did find, however, that I was at a table with six great tablemates! I even made a great friendship with two of them (we have plans to cruise again together!), something I have never done on any other cruise! The food? Not so great. Plenty of it, but with having food restrictions, it was sometimes just too hard to find something that could be modified for me (thank heavens for the windjammer!). I was very disappointed that there were no themed dinner nights...apparently discontinued. Well, Royal Caribbean, in this cruiser's opinion...BRING THEM BACK!!!! The night time shows were disappointing. Too many "guest artistes". I like the Broadway style shows and enjoyed the two they put on. The ice show was fun, especially as they kept falling over (ok, the ship was rocking!)...they had great skill and did a fantastic job for being on a moving boat. Cudos to the ice cast. I didn't book too many tours for port days, only in Livorno as I wanted to see the Leaning Tower (no, I didn't do it, I promise!). They tried their best, were very accommodating, but with the weather having closed in, I got to see the Tower so was happy with that. Being able to take my scooter off the boat in both Porta Delgado and Toulon, I was able to explore on my own which gave me not just a sense of independance but a feeling of satisfaction. All in all, the best cruise I have ever been on. It has made me want to try longer cruises and I am considering consecutive back to back cruises next year. This was one cruise I will NEVER regret taking... Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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