2 Royal Caribbean Navigator of the Seas Cruise Reviews for Cruises for the Disabled Cruises to Europe - Eastern Mediterranean

Background: This was our first cruise. We are a family of 5. We were joined by my sister, another first-time cruising family of 5, and my parents who have been on a number of prior cruises on various lines. The children's ages ranges ... Read More
Background: This was our first cruise. We are a family of 5. We were joined by my sister, another first-time cruising family of 5, and my parents who have been on a number of prior cruises on various lines. The children's ages ranges from 3 to 12 and my mother was in a wheelchair. Embarkation: Awful queues after bag drop where the health forms are completed in an unventilated tent with no air conditioning, which was a horrible experience. Also full of Italians who don't know how to queue! But after that the security and check-in process was very quick and efficient. Stateroom: We were in one of the Family rooms which was excellent - very large, separate sleeping area for the two bunk beds and a curtain to separate off the double bed from the sofa bed. I'd thoroughly recommend this room to any family of 5 or 6. Dining: Breakfast/lunch: The buffet in the Windjammer was a nightmare on most days. It seats about 700 for a ship of 3,600 passengers. Impossible to get a table (not helped by couples sitting on the large circular tables) and people were eating standing at the edge of the buffets. After the first day we either ate at times to avoid the queues (depending on when the excursions left) or ate in the restaurant on the days at sea, which isn't the same as even though anything can be ordered it somehow doesn't tick the boxes like a buffet does. Having said that the quality and choice of food was fantastic. Dinner: We ate fixed dining on the first sitting. Food was of an exceptionally high quality on 6 of the 7 nights. Our two waiters couldn't have done more - friendly attentive service, lots of little extras for the children and ensured that we were well catered for as most of our party were vegetarian. Activities: Plenty to do, especially for the children, with the swimming pools, rock climbing wall, ice skating rink, roller blading, mini golf etc. The mini golf was terribly disappointing - a few obstacles in the holes would have made it far more interesting. My only complaint was that the ice rink was only open twice for general skating the whole week - what's the point of having an ice rink and hardly ever being able to use it? My other complaint was concerning the arcade, which was fine in itself. However one machine took $1.25 from our card but then didn't work. I asked three times for the money to be refunded to our card, and was promised on each occasion that the refund would appear, but it never did. Although $1.25 is not a lot of money it was annoying to be promised something only to be let down. Children's Club: Disappointing. The range of activities was generally poor and the staff didn't seem so interested in the children. The activities in the 2 to 5 year old's club were mainly sticking, colouring and watching TV - something that can easily be done in the stateroom. Our three year old refused to go back again. After hearing from seasoned cruisers how amazing the children's clubs activities are we were disappointed. Service: on the whole fantastic. The waiters really excelled themselves and it was really only the table cleaners in the Windjammer that weren't so friendly. However we did have one cause to complain. At every opportunity you feel RCI are trying to sell you something or make money out of you. That's fine in itself. But when we left the ship in Athens (with someone in a wheelchair) we asked the people taking photos where to go and they said they'd only help us if we agreed to have our photo taken (which we didn't want). They then sent us to a building 100m away which was locked - it turned out we were supposed to wait for a bus. Back on the ship we complained to deaf ears - not even a hint of an apology. Entertainment: Mixed. Three great shows (Beatles review, ice skating and a street artist),one awful show (West End musicals review) and two uninteresting shows (Italian singer and ballroom dancing). No show on the first evening if eating at the first sitting which was also hugely disappointing. The cruise director (in charge of entertainment), a certain Warren Allen, was rude and awful. The evening ice show turned out to be the same as one the previous afternoon but this was never explained on the cruise compass (daily activity planner). That wasn't great as we had to sit there with the kids for over half an hour just to secure seats. When I asked the cruise director why it was the same show he reasonably explained that the ice rink only seats 700 so they need to repeat the show 4 times so everyone can see it. Fair enough. But when I asked why this wasn't explained on the cruise compass he told me it was. I still have the cruise compass and it wasn't. When I told him it wasn't he accused me of lying. All I was hoping for was an apology! Not the standard of serviceI expected. Excursions: Too expensive - we arranged our own. Disembarkation: Very efficient. We managed to leave 15 minutes before our allotted time. Luggage was easy to locate. Read Less
Sail Date August 2011
our first Royal Caribbean experience was certainly less than 'royal.' For a ship that was glitzy to say the least, the service was well-below that expected from embarkation to disembarkation. I guess we should have realized that ... Read More
our first Royal Caribbean experience was certainly less than 'royal.' For a ship that was glitzy to say the least, the service was well-below that expected from embarkation to disembarkation. I guess we should have realized that there was a problem when we tried to get questions answered before we left and were told to talk to our travel agent. This was not our first cruise--#24--so we were surprised to be sent to a travel agent for simple questions. At embarkation, there were signs telling us to go two different directions and no staff to straighten things out. With the nearly 3,000 passengers and their bags this was not a good thing. After we got into a tent and sort of on the right track, we got into the real chaos. No one directed anyone that we could tell and the lines were exceptionally long. We finally found the 'handicapped' lines--two of them--but at the head was a group from India who kept bringing family members up. That line did not move at all. No Staff helped. Finally, I moved ahead myself in the second line, behind a lady who was in a wheelchair. When I finally got to the counter, the staff person was visiting with another staff person instead of doing his job and the Indian group was still bringing on family members! This is no way to treat the handicapped. On the positive side, the cabin was very nice. We did not meet our cabin steward until four days into the voyage. He did leave his card on the evening of the third day. I believe this is exceptionally poor service. Yes, the beds were made and the towels changed, but they were not always spotless. Dining is supposed to be the maximum pleasure on a cruise ship. The early seating on this ship was never a pleasure, but sometimes it was all right. Our waiter did try. Our table was designed for 10, I believe, and rarely were more than ourselves in attendance. Once we had the pleasure of 4 others. The food was all right--not spectacular and there was an alternative menu, so we could always find something we liked. The entire dining room was mostly empty, most of the voyage at the first seating. The worst of it was that the glassware was spotted and had lip prints EVERY night. We said something and once it got wiped off--not replaced. The silverware was also spotted. Why did we continue to eat there? The buffet wasn't any better, just different. The tablecloths and napkins were not clean in the dining room and at the buffet it was almost impossible to get the tables wiped off. When they were wiped off, they remained sticky. At one point, oatmeal was spilled on the floor and several people brought it to the attention of more than one crew member. It remained there for more than an hour. The ship was dirty and dusty throughout. What made this worse for us is that when you enter dining areas, the crew force you to clean your hands. I finally said NO. Don't push me. I know I need to clean my hands, but I have a cane and can't do it so fast. Disembarkation was just as bad, except it cost us money that we did not have to spend. We were told we could not make an early flight, yet we easily could have made that flight, and in fact, many people on the bus with us were scheduled on flights that were much earlier than the one we had planned to take. As a result, we had a routing that took us to Paris, by way of Bulgaria--yes, really! Additionally, because of the flight time, we were told that we had to take the earliest bus to the airport, which was also not the case. (That was not really so bad. We only had to sit there three hours.) NONE of us received a final bill for charges and when my husband went to the purser, the desk was not open. This was 6 a.m. I have NEVER been at a hotel where the desk is not open at 6 a.m. and where you don't get a final bill. Just one additional issue: my husband was injured on board. I wrote up the incident after I told one of the officers. (He told me a form would come to the cabin and it did.) The form stated that I would hear back in 24 hours. I have yet to see a response. There are many more things I could reiterate, but suffice it to say, I am very reluctant to give Royal Caribbean another chance. We spent a lot of money on a cruise that we were very dissatisfied with. Read Less
Sail Date May 2010
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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Reviews for Navigator of the Seas for the Disabled Cruises to Eastern Mediterranean from Other Departure Ports