7 Royal Caribbean Navigator of the Seas Caribbean - All Cruise Reviews

We arrived at the port around noon. It took us close to five hours to board the ship. There were at least one thousand people in front of us to board. I did the survey after the cruise and expressed my unhappiness about the loss of a ... Read More
We arrived at the port around noon. It took us close to five hours to board the ship. There were at least one thousand people in front of us to board. I did the survey after the cruise and expressed my unhappiness about the loss of a whole day just to get on the ship. My response was that I was the only person to complain. She said she researched this and found there was not a problem. Unbelievable, she practically called me a liar. As you can see by other reviews I wasn't dreaming. I have photos of the line but she wasn't interested in getting correct information. I feel my complaint was just brushed off and the response was oh well too bad. Poor Customer Service Response!!!! I called RCCL before booking to ask if they served lobster at dinner one of the seven nights. I was told yes. Well, the part she didn't tell me was yes there is lobster, only if you pay for it. I found that the cruise line to be very deceiving in its answer. Prime rib was on the menu one evening only to be told they didn't have any. They substituted another less quality meat. The entertainment was average. The ship seemed clean and well maintained. Read Less
Sail Date November 2016
While we have cruised many times on all of the cruise lines being located only 20 minutes from Port Everglades we had only one experience with RCL on the Oasis, and that was a good cruise so we thought we would try them again. Bad ... Read More
While we have cruised many times on all of the cruise lines being located only 20 minutes from Port Everglades we had only one experience with RCL on the Oasis, and that was a good cruise so we thought we would try them again. Bad Mistake! Our first impression of the ships overall condition was when we walked to our stateroom. The hallways had a severe musty smell to them comparable to a college frat house after a night of partying and vomiting. Disgusting to say the least. FAIL! Stateroom: Ou balcony stateroom was nicely laid out and clean on the inside. The balcony was not quite as impressive with many long black hairs and something the looked like a worm, but more likely was someone's nose snot on the floor gutter. The attendant seemed cheerful and when we needed additional pillows they were brought to us promptly. The bed was firm but we never had any problems like some other reviewers mentioned. Only two of the 8 nights were we welcomed back to a towel animal, contrary to other guests telling us they had a different one every night. The TV had about 20 channels with about 12 of them promoting RCL jewelry, watches or excursions. Excessive to say the least. Four or five more were Latino channels, and the balance of the networks played the same Mike and Molly or two broke girls over and over again! While TV is not a huge priority in the room, it was unbelievable the RCL was too cheap to provide a live feed on most channels. FAIL! Dining room: We had most breakfasts and dinners in the dinning room. While the breakfast offerings were average a best, not once dos the food arrive any where near hot. Lukewarm to cold was the standard. The most annoying thing about breakfast in the dining room was that the servers were so inconsiderate that even with my cane and an obvious difficulty in walking they consistently sat us at the furthest table they could. That was inexcusable. Other cruise ships made the first few tables available hore handicapped guests. We had reserved seating at 5:30 in the dining room so fortunately the seating ordeal only happened once per day. Our waiter Mary, and her assistant Ronnie did everything possible to make dinner a pleasurable experience. A couple of slip-ups but nothing major. They were actually the best interaction with staff that we had throughout the whole trip. A different selection of appetizers and entrees were offered daily as well as about 5 of the same entries offered everyday. Selection was the usual cruise ship offerings but nothing special or above average. Food was usually lukewarm but better than the cold breakfasts stated earlier. BELOW AVERAGE! Pool deck: Probably one of the largest disappointments on the ship. All of the limited amounts of loungers around the pool deck and the adult solarium were blue toweled by 8 a.m. Nobody on 70% of them till much later in the day if at all. by the towel counter RCL has a small sight stating that it's ok to remove someone else's towel and belongings if they were vacant for over 30 minutes. Sure, like we wanted someone to arrive back to start a fight over a lounger. RCL should have their own staff enforcing this policy, not the guests responsibility. The pool hot tubs by the pool were loaded with little kids playing and splashing around while the irresponsible parents ignored their minions irresponsibility. Entertainment was spotty and of poor quality. The adult solariums two hot tubs with a total of 30 back jets had a total of 3 jets between them that were actually working. We provided this information to a crew member and they said they would be fixed. A waste of words, since nothing was ever done, FAIL! Entertainment & Activities: The ice show as others have stated is not to be missed. The performers are a very talented troupe that perform incredible dances on a very small ice surface that looked to be a little soft. The entire show was a delight to all, but I guess the obe elderly man that fell on the stars. No staff in sight to assist him. A definite lawsuit waiting to happen. Lounge acts were good. The usual run of the mill stuff and they offered a Beatles and a Michael Jackson tribute show which we didn't attend but heard they were good too. PASS! Security: The embarkation and debarkation went well as we were placed in the handicapped line due to my disability and and the staff did everything possible to assist us during this process. PASS! The saddest part of our interactions with staff on this ship was when we returned back on ship to go through security. We encountered a smart-ass security crew member that thought it would be funny to insist that my metal can be placed in the scanner while I nearly had to crawl through the security scanner without the cane. He had a possessed grin of satisfaction on his face when I commented that his treatment of a handicapped person was unacceptable. I'm sure that once other people that are handicapped read this, RCL, you've lost another segment of customers.FAIL! WI-FI: Wi-FI cost $40 per day if you didn't sign up for their full trip package. Did I hit a time warp? Haven't seen prices like this since the 80's when dial-up internet was introduced. Coincidentally, the ships Internet was just as slow as dia-up was back then. FAIL! Shipboard stores: While the 12 TV channels constantly hammering out suggestions to buy at the shipboard stores, there was really nothing more impressive than the usual items offered on every other ship. A friend asked us to pickup sone cartons of duty free cigarettes which we did onboard. Four cartons for $137.00 which seemed fair until we toured the islands and found the same cigarettes for $55 for three cartons, about half the RCL rip-off price. FAIL! Casino: We encountered some of the rudest staff aboard the ship in the casino. The cage staff would close up while people were still in line, so we had to go to the back of another line and wait all over again. The slot machines, while nobody expects them to be loose, were the tightest I've ever seen anywhere. Drink service was usually offered about once every two hours, and the ashtrays were never cleaned, or the glasses picked up. It looked like there was one server for the complete slots area and maybe another in the tables area. It was almost laughable when the announcer was repeatedly begging people to enter their slot, blackjack and poker tournaments. Never have I seen any cruise ship have a problem filling tournament slots probably because a re-buy was always offered at a discount. Not on this ship! Full Gouge, or nothing! Bingo: The prices started at 3 cards for $37 and went up to $79 for some additional electronic cards with a free (really?) t-shirt that grandma might use for dusting. Three games wee played with a prize offering from $112, one winner, to $315 for the seven winners that hollered bingo. Now wasn't that a great investment! Overal, the feel of the ship from start to finish was "how can we rip-off the guest, the most". From the $10 (with gratuity) cappuccino to the overpriced Internet and drink packages, this RCL ship felt like it was the Spirit Airlines of the Sea, instead of the Navigator of the Sea. Not one person we spoke to (and there was many) stated that they would ever cruise with RCL again! It's a tired, stinky ship that should become a reef. FAIL! Do so at your own risk. Read Less
Sail Date April 2016
I liked that there were lots of beach chairs on deck. Checking out towels each day was a pain. And people did save chairs even though they weren't supposed to. The captain was super hard to understand and didn't really keep us ... Read More
I liked that there were lots of beach chairs on deck. Checking out towels each day was a pain. And people did save chairs even though they weren't supposed to. The captain was super hard to understand and didn't really keep us updated. The food in the windjammer was not great. Always the same things and too many rice dishes or one pot dishes. The windjammer was always closed too. The deck was dirty. Needed to be swept and cleaned and dusted. Our room steward was pretty awesome. Her name was Tracy from Jamaica. I loved the soap. The food at dinner was good in the dining room. Service was a bit slow for my son and husband and the other party at our table. The cruise compass didn't have enough details. The shows were not given good descriptions. I sat through mo town which was good but I might not have picked it if I had known what it was. I only saw one comedian. He was not PG. I missed another comedian and I didn't see a magician. The tv shows and movies on tv were awful. I really missed Zumba. They offered Latin dance but the instructor was not prepared, late and had technical difficulties. She couldn't speak English and it was a disappointment. The decor on the boat was nice. The carpet was nice. I wish that sometimes the crew would offer more service. Serve my lobster out of shell, offer straws, napkins. Pull out my chair. A cool cloth after shore excursions. Mints on pillow. Offer bar service a bit earlier. Esp on Haiti. Provide more drink stations on deck. Catholic mass was not offered this cruise. Too short of times in port for my husband and son to see everything. The exercise classes didn't have an Instructor show or the stretching class started late. The music pool side was not great. My son said lines were long to enjoy the flow rider. Embarkation was a bit rough. Hard to find port terminal. No instructions on website. The terminal and parking are separate and very confusing. Not explained on boarding info. We rcd several e mails about our cruise but nothing about getting to port. Disembarkation was dreadful. It took over two hours to get off the ship. I don't know how people flying were able to do it. The shuttle to the parking garage was efficient from the ship. There was too many smoking areas on the ship. On deck by windjammer and pool, in bars on deck. And on deck four. It is 2016. Read Less
Sail Date April 2016
Up front I will admit that my review is tainted by the 3 hour wait we endured outside the terminal in 90 degree heat to get on board the NOS and more importantly RCCL failure to step in and address the issue. The power was out in the ... Read More
Up front I will admit that my review is tainted by the 3 hour wait we endured outside the terminal in 90 degree heat to get on board the NOS and more importantly RCCL failure to step in and address the issue. The power was out in the terminal and I get it is not RCCL's fault but their failure to even minimally deal with the plight of thousands of their passengers stuck outside the terminal on a very hot day was inexcusable. There was no back up plan to get their passengers on board with the average board time being 3-4 hours and about 7 hour to board all the passengers. After obtaining our seapass, the first three RCCL employees we actually encountered were interested in selling us photographs, beverage packages and spa services. Not one person was at the entry to the ship to say hello, offer a cold drink or even offer the slighest of apologies for the delay. The only time anyone spoke to the issue was when the cruise director commented over the airways that the boat drill and leaving the port would be delayed due to the terminal issues. The boarding process was so bad and RCCL response so inadequate that it lingered for us througout the entire cruise making this cruise the worst we ever were on. Unfortunately, it did not end once we did enter the ship. Upon entering our room, we immediately ran into the foul smell (you guess). I will say that we went to guest services and it was addressed quickly and was not an issue the rest of the cruise. As to the Navigator itself, it was nothing more than okay to us, yes the ship has been updated in some of the common areas but those areas that were not are showing it's age, including our stateroom. The MDR food was fine, with our MDR waiters being the best part of the cruise. On the other hand, the buffet was the worst ever on any cruise we have taken. From breakfast to lunch and dinner the food selection was limited, virtually unchanged everyday, lukewarm with many dishes visually unappealing. We actually enjoy the buffet experience while cruising but this one was rock bottom. BTW, ditto for the food in the promenade cafe. As to the entertainment it was average, with the shows in the theatre bordering on amateur hour. It is clear to us that that the overall cruise experience depends on the level of ship you are on. Having been on the Oasis, Allure and the NCL Getaway all in the past 3 years the level of service offered, the quality and variety of food offerings and the varied and more professional entertainment experience was dramatically different than that on the NOS. As a result of this experience going forward if we return to RCCL it is either the Quantam or Oasis class. We have been on the NCL Getaway twice in the last year and likely will go on the Escape next. We actually consider the Getaway to be the best cruise we have been on and was the best value to boot. The final fitting end to our Navigator experience was that departure started for those wanting to carry off their luggage at 6:00am which we took part in. Only issue is the the terminal apparantly does not open till 7:00am. Around 6:50am I happened to see several customs officers walking and sipping coffee on their way into the terminal. Around 7:15am and 1:15 minutes after announced departure time we were allowed to disembark. Next time maybe the ship should coordinate with the port what time they actually open for business. I would talk about the upcharge restaurants and tours but I refused to spend anything more than the minimum on this cruise. We are a cruise short of Diamond status but were so taken back by our experience that it will likely be a long time before we return. Read Less
Sail Date November 2015
Ok, not our first cruise. Have cruised Norwegian, Carnival and Royal. We choose Royal because our last cruise was great as far as the ship was concerned. Hats off to Cat at the Solarium who always knew our name and drink, even when ... Read More
Ok, not our first cruise. Have cruised Norwegian, Carnival and Royal. We choose Royal because our last cruise was great as far as the ship was concerned. Hats off to Cat at the Solarium who always knew our name and drink, even when changing venues at night..he can save the night!. Ella and team at R Bar..true mixologist and need to make a youtube video. You girls rock! Daniel the Whiskey expert on the Promenade is just fun! I believe his friend was Nola, they rock too! Muareem and Sheetal on 5th floor dinning room..Thanks for knowing we needed extra shrimp cocktail each night before we asked, always making sure I had the correct food for dietary restrictions and for even keeping me eating something that would probably make me sick later:) Thank you Kwame Matthews for finally getting me out of the cabin that was going to land me in hospital with pneumonia. Now on to the complaints. We exited the elevator to our room on the 8th floor with a balcony and were immediately met with the smell of mold. Now, I know I have sensitive nose to this because it is my asthma/bronchitis/pneumonia trigger but after sometime my hubby could also smell it. We immediately called, someone came down and said they could not notice anything. We called again and someone came and said they would shampoo the carpet in the morning, to which I explained that would not get rid of mold, he could do the hall but not the room because it would make it worse. Now on top of the mold the room was warm. We figured it was due to it not being set on low, so we turned it down and went off to explore and have dinner & dance. We got back 11:30-12 and the room was steaming. 3 people later and now it is 1:30 am the best solution we can come up for mold and heat is a fan! Well this tends to make one grumpy, sleepy, not feeling well, & well you get it so Monday both of us were not in great moods. Oh, I forgot to mention that we paid for internet because we had some business stuff to take care of. It took 3 phone calls to get that where we could log on( which consumed the bulk of two lost days) of internet. Once we could log on, the service was so slow we could only load one page and the internet would freeze. So, we had already complained so much we were hesitant to address this issue, they did give us one day credit due to log on issues but we just said forget it on the slow service issue. OK, back to mold, finally on day three after telling them they would need to pay my medical bills we get moved to a room on deck 2 that someone unexpectedly deserted at Cozumel. FYI, they eventually after other complaints found a leak on deck 8 and had fans out trying to dry it out..they will need to replace the carpet. Other than the ones mentioned above and a few others, service was non existent. We (and I mean me and hubby, hubby &friends, me &friends, etc) could stand at a bar that was not busy and not even be acknowledged, even with a “hi!’ At R Bar they would be swamped 2-3 people deep and they would ask what you wanted and tell you just a few and then when got to you repeat the drink back. At the Windjammer forget it, the salad bar was so lacking it was pathetic, you could get “gluten free, just ask” but good luck finding someone to ask. And it closes at 9 pm so you are really out of luck if you don't make dinner because your selection is the Promenade cafe which is even more skimpy than the Starbucks selection (well other than if gluten free they do have Udis GF snickerdoodles which are a huge treat) Leaving the boat/getting from venue to venue…well heaven help you if you are elderly and with a walker or wheelchair. First you have to wait 5 or more minutes for an elevator and then make sure you get on a floor that will take you to the other end of ship you need to be on and then catch another elevator…just a tip, allow 30 minutes to get somewhere. Oh and if you need to leave the ship make sure to not ask the staff, find someone to help you. We saw quite a few elderly wandering hallways frustrated trying to figure out how to get off the ship or get to whatever end of the boat the activity was going on. Entertainment, I will be honest we knew we would be bored. We are used to poolside activities starting at 9 or 10 am poolside (swim up bar) and being on the hour something to entertain us. But this was horrible, big screen videos which only encouraged people to watch tv and commercials for RC. Good grief, we are already on RC, do something to encourage us to come back. What no late night buffets, no theme nights. We even had discussed booking a Mediterranean cruise for the discount while onboard but as the trip went on we decided we would book with another cruise line. Before this trip we would swear by RC, not now. I honestly think the prepaid tips encourage lack of service. Those that getting marketing, the ones that we gave a shout out to, got extra tips. We are not hostile, ignorant travelers. But we appreciate those that go out of their way. We will give extra at end of trip, if you make yourself memorable, then you get extra for it. I have spent hours talking with the staff, I know what they do is not easy. I too am in a service per se industry…people are hard to deal with…but those who can market day in and day out and keep the charm on…they get extra reward. So…long review…sum up. Unless RC gives me on heck of a deal for my Mediterranean trip or something, I will not do RC again. We thought Carnival was lacking on service when we went (and it was only in bar area, not eating or room, we always had a towel something awaiting and dancing by waitstaff and midnight buffets) RC really disappointed us this time. I cant logically give a one so 2 is the overall rating..if not for the people we were with and the people we met and have already contacted after getting home and our excursions and the great staff we mentioned, it would be a 0 Read Less
Sail Date August 2015
Galveston wouldn't be my first choice of ports, but it was uneventful (that's a good thing). I was hesitant to believe how good the food was before I took my first cruise. After my first cruise (Carnival Conquest), I was ... Read More
Galveston wouldn't be my first choice of ports, but it was uneventful (that's a good thing). I was hesitant to believe how good the food was before I took my first cruise. After my first cruise (Carnival Conquest), I was hooked. The food was off the chart good. skip to this cruise... My first Royal Caribbean Cruise (thinking it was a slightly higher end) and my fears were realized. While service was good all over the ship, the food was barely edible. It was beyond bad. Poor quality food with uninspired preparation. Canned clam chowder, steaks taste like they came from a box of frozen steaks bought at Walmart or Sams. Even the crew said they go off the boat to find good food. There was literally nothing on the boat that was exceptional that was intended to be consumed. To be fair, the lobster and escargot were pretty good. Literally nothing else was any better than high school cafeteria fare. Even the cocktails weren't very good. The boat was fun. The service was good and even great in places with the exception of cocktail service to the casino tables (a drink every 90 minutes was the norm unless you got up to get one for yourself). They had one waiter there and he could most often be found talking to pretty girls instead of his job. Melvin and Rohan (dining room staff) couldn't have been better. Not their fault they are serving slop. Bands and music were pretty good. The Reggae band at the pool was awesome. The country band in Bolero's was pretty good (but only played one night that I heard). The guitar guy in Two Poets was good. Problem was, not enough music or for long enough. There were times when you couldn't find a band anywhere. Shows were disappointing. I didn't like the constant marketing. I didn't expect high pressure sales tactics on my vacation. I bought a few things, would have bought much more without the in your face tactics. Mini fridge in my stateroom was broken and maintenance never came to fix it despite daily requests. I guess they were too busy ripping up and grinding away balcony flooring with power tools just outside my stateroom most of the cruise. I wasn't and am not bitter, I just found Royal Caribbean (or at least this ship) severely lacking in comparison to other choices out there. Read Less
Sail Date July 2015
2 ships. 2 cruises taken a year apart (Carnival June 2014 & RCI 2015). Same port (Galveston). Same destinations (Cozumel, Grand Cayman, Jamaica). Both family vacations with children ranging from elementary age to college age. ... Read More
2 ships. 2 cruises taken a year apart (Carnival June 2014 & RCI 2015). Same port (Galveston). Same destinations (Cozumel, Grand Cayman, Jamaica). Both family vacations with children ranging from elementary age to college age. Cabins: Navigator of the Seas had slightly more spacious cabins (balcony). Nothing huge, but noticeable. Main Dining Sitting: Carnival Magic had a more lively atmosphere. Food tasted about the same. Wait staff worked equally hard and was attentive on both but I'd lean towards the Magic. Beverages: Equal variety. Alcohol drink packages seemed easier with Navigator of the Seas. Bar Staff Friendliness: The main reason for this review! With only a few exceptions Navigator of the Seas bar staff is rude and at times completely inappropriate (comments to guests when ordering virgin drinks), frowns when ordering bottled water, ignoring simple questions of what's in the "drink of the day", serving completely wrong drinks, an overall feeling of "they hate their job", etc. These actions weren't specific to just one bar but was at every bar we tried except two (2 Poets Pub with outstanding staff & the Snack Bar). General Staff Friendliness: Equal. No noticeable difference. Both will generally greet you. Tendering to Grand Cayman: Magic without a doubt. Navigator of the Seas debarks passengers who have purchased ship excursions first leaving those who want to explore on the own waiting 3-4 hours on the ship. Yes, 1/2 the time in port is waiting to disembark. Disembarking to Cozumel & Jamaica: Equal. Daytime Ship Atmosphere: Magic by far has a more lively daytime atmosphere. Even with the Navigator of the Seas' Flow Rider and Rock Wall the Magic was still better. Nighttime Ship Atmosphere: Magic again. Navigator of the Seas doesn't have any. They show a movie at 730 (but if you have the 8:00 dinner time..), they have the "midnight buffet" at 1030.. the nets on the 2 pools go on earlier than I thought it would.. Yes both have a dancing club and we had fun at both but the Navigator of the Seas seriously lacks nighttime activities. Nighttime Shows: I'd go with Navigator of the Seas. Magic seemed to fall short. Outside Ship Cleanliness: Magic. Navigator of the Seas seemed... old and worn out. Final Disembarking: Navigator of the Seas if you choose the "I'll take my own luggage" option. So overall: Carnival Magic easily has a more entertaining cruise if you want to have a good time. If you don't, Navigator of the Seas may be a better choice. Read Less
Sail Date June 2015
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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