1 Helpful Vote
Sail Date: February 2015
First let me state that I have traveled on Carnival, Royal Caribbean, and Celebrity cruise lines- so I have an idea of service, facilities, and features on the various companies. This was my second cruise on RC (my first was on the Monarch ... Read More
First let me state that I have traveled on Carnival, Royal Caribbean, and Celebrity cruise lines- so I have an idea of service, facilities, and features on the various companies. This was my second cruise on RC (my first was on the Monarch of the Sea). Given my fabulous experience on Monarch of the Sea, I was truly looking forward to this cruise. Sadly, I am disappointed. My next cruise will be a Carnival (for a quick get-a-way). Upon arrival we were not notified that the boat was recovering from an outbreak of Noroviris. Our staterooms were decontaminated- the only delay was we were not able to enter our statements immediately (however, no one was discussing the cause...instead we were left to wait with no answers). Once the staterooms were cleared, naturally we went there. The rooms were not ready (I had to request toilet paper). Still no reason was provided, so we were left wondering. After having to request many additional basic staples of a cabin room, we were STILL not informed of the cause. We just received "we will get that for you right away". It wasn't until day three that a crew member informed us of the problem- and that was AFTER we stated we wouldn't choose Enchantment of the Sea again. Where is the communication? Had I been notified of the delay, I would have felt better. Knowing that appropriate steps were being taken to secure my health, I would have been extremely patient. Instead, nothing. The food on the cruise was a disappointment. Was it tasty? No. Was there much of a variety? No. Was there food available after traditional "dinner"? Barely. For example, there was a dance party at 11:30 p.m. on the pool deck. Obviously this is adult party with drinking- the staff began to set up a food area. Food served? Chips and salsa & chicken wings (and they ran out of chicken wings). At 1:00 a.m. a small cafe served pizza- my husband was served two small slices- and that was all he was alloted. The solarium pool deck is beautiful. It was was cozy & warm (the outside wind was chilly so this room was busy). We asked if the pool was heated- response: "No, the manager doesn't run the pool heaters." None-the-less, the room remained busy. Were there waiters to assist with drink orders? No. There was one bar with two bartenders (who did a great job) but they closed at 7:00 p.m. We were directed to the main pool area (remember, it was CHILLY outside...there were no additional options). Surprising things I learned: 1. If a patron orders one drink, the patron must wait a minimum of five minutes for a new request. 2. If a husband orders one drink for himself and orders a second for his wife (both members have the same last name on the sea pass AND both members have a pre-paid drink package), the drink cannot be made unless the crew member physically sees the spouse. Not a huge deal, but when the missing spouse is in the jacuzzi and there is NO wait staff taking orders, it reduces the "fun" and "relaxation" of the cruise. 3. If the crew feels a patron has had too much to drink, the patron is "cut off"- for 12 hours. (That didn't happen to us, but we watched it occur.) 4. If a patron visits the spa- there is an 18% added gratuity. (I thought we paid gratuities in full before we boarded the boat?). 5. While at Coco Cay, there is no wait staff. Don't get too settled while relaxing in the sun!   Read Less
2 Helpful Votes
Sail Date: January 2015
My Husband and I booked this cruise last minute (December) to get out of the cold weather and a great deal. We arrived at Port Canaveral and check in. We are Diamonds with RCCL so check in was about 5 minutes for us. This is the first time ... Read More
My Husband and I booked this cruise last minute (December) to get out of the cold weather and a great deal. We arrived at Port Canaveral and check in. We are Diamonds with RCCL so check in was about 5 minutes for us. This is the first time we have been on the Enchantment and were a little hesitant. The last time we were on this class of ship was when the Grandeur was brand new and we did not like that ship's layout. We knew the Enchantment had been extended and were looking forward to it. WOW! we were so pleasantly surprised. What a beautiful ship. We were on the Monarch right before she was sent to Pulmantur and figured the Enchantment would be much like the Monarch. It is, but it's stretched, updated and a better use of space. The ship is so elegant. So glad Royal is using richer colors with carpeting and upholstery. The dated, light blue and greens are awful. The food: The Park Cafe, not as extensive as Oasis class ships, but a great alternative. The MDR, we only ate once and the food/service was great. The Windjammer was nice as well, the usual Windjammer fare. We ate at Chops twice and the service, the food was the BEST Chops we have had on any ship. It was incredible and it seemed the wait staff was willing to please you no matter what. Definitely worth the money. Also, had a cook out while in Nassau on the deck with paella, etc. that was wonderful. Room: We had an inside room, deck 2. Typical inside room for RCCL, it was fine for 3 days. I don't have an issue with getting an inside room especially for what we paid for the cruise. We are never in it. Gym; Good sized gym for the amount of people on the ship. We worked out everyday, always able to get a treadmill or machine. Pool: One of the best pool decks of the fleet. The Oasis pools are too broken up, the Freedom class are nice, but one pool except in Solarium. But the Enchantment because of it being extended, has 2 pools and plenty of deck space. Was never an issue getting a chair. I loved the pool and the entertainment. The entertainment onboard was fantastic. Was nice to get our drinks and listen to the performers in the atrium before dinner. The casino, was the smallest one we have been on. Not enough black jack tables and too many people wanting to play. The Viking Crown/Diamond Lounge: I think this Viking Crown is the nicest of the fleet. The Oasis ships seem too impersonal and huge, but the Enchantment's is so pretty and double ceiling's make it a great spot to watch the sunset. The Diamond lounge is also there and Concierge. It would get a little warm up there, so we would not stay too long. We did not like the service in the Diamond lounge either. If you are working in a Customer Service industry, then you shold at least be polite and say "hello" when someone greets you. That would be my only complaint. This Enchantment is a beautiful ship and the service and employees are what make that ship exceptional. We will not hesitate going back on her. Read Less
1 Helpful Vote
Sail Date: December 2014
This was my 2nd time on the Enchantment. Crew was wonderful, Especially Rosella who would great us in the morning at the Buffet singing and smiling at everyone. It was fast and simple getting on and off the ship. Plenty of fun events all ... Read More
This was my 2nd time on the Enchantment. Crew was wonderful, Especially Rosella who would great us in the morning at the Buffet singing and smiling at everyone. It was fast and simple getting on and off the ship. Plenty of fun events all day long on the ship. The waves were too high for the tender boats to get us to Coco Cay so we had an extra sea day. Plus the Captain took us to Nassau the night before we were due to arrive so it was a calm, quiet evening. Our favorite place was the adults only Solarium. Wonderful place to relax and have a snack. We had room 7556 which was a balcony room. It had tons of storage and a great view. My only real complaint was there was no guide telling what was on the TV for times when we were in the room. Not really a big deal. I do recommend this ship for a nice relaxing cruise. We took it for our Anniversary and had a great time. We will be back again. Read Less
Sail Date: November 2014
This was our first RCCL cruise and even though we had an ok time I like Carnival better. Maybe it was the ship but the food was nasty and they didn't have a lot of options other than main dining room, buffet, or the park cafe. We ... Read More
This was our first RCCL cruise and even though we had an ok time I like Carnival better. Maybe it was the ship but the food was nasty and they didn't have a lot of options other than main dining room, buffet, or the park cafe. We didn't do the Main because we have younger kids and sitting around for 2+ hours for dinner just doesn't work. So if we wanted to eat we had to wait until the buffet opened its doors at 6:30 or go to the cafe. The buffet and the cafe food was terrible, I am not kidding really bad (I am not picky either). Funny this my friend took the same cruise the week before and came back saying how bad the food was and I was like it couldnt be that bad... YES IT IS! The staff was nice and very friendly but we didn't get the personal touches that carnival gives you. Example: turning down the beds, ice every night, putting our wine on ice, etc. I don't know I just expected more and I was disappointed. The entertainment staff was fun, and nice and my Kids liked the Teen and kids club. The actually entertainment on the ship was Ok and thats being nice. My issues: The first night the never pulled the bunk down, we called twice and nobody ever responded. Finally the 3rd time someone came down while we were gone and pulled the bunk down and threw the bedding on the top and didn’t even make it. I called and complained and asked for someone to come and make the bed, no one ever showed. The I went down to guest services and the representative called and asked them to make the bed. Once again no one showed, I called and talked with the rep again and nobody ever showed again. We finally made the bed ourselves so that our kids could go to bed. The next day the head of the staff came and apologized and that was it! Wow thanks. Not even a free drink or chocolate covered strawberries. NICE. The kids club has games that kids can win an award, I think this is a bad idea because the kids that don’t win feel bad and think they aren’t good at something. I feel either everyone gets a prize or no one gets a prize… I understand in real life that isn’t how things work but when Im on vacation with my child I don’t want to have to deal with them coming back to the room crying because they think they are losers. This is a vacation!!! I talked to the staff and gave suggestions about this and they wanted to argue with me about my suggestions to give the kids that lose a piece of candy or make up certificates or stickers or whatever…. Stating they have way to many kids blah blah… Hello we pay a lot of money you can afford to have 1 prize for every kid that is on the ship at a time or a bag of candy or little toys… These arent big issues but the little things alway make the difference between going with one company rather than the other..... Will probably never go on a RCCL cruise again i was disappointed.   Read Less
2 Helpful Votes
Sail Date: June 2014
My boyfriend and I went on our first cruise and decided to sail with Royal Caribbean. We read several online reviews about the Enchantment of the Seas and it seemed to have great reviews. We both agree that this was a great cruise and ... Read More
My boyfriend and I went on our first cruise and decided to sail with Royal Caribbean. We read several online reviews about the Enchantment of the Seas and it seemed to have great reviews. We both agree that this was a great cruise and highly recommend this to anyone! We had the buffet lunch on day 1 and it was amazing. Lines were somewhat long, but the food was well worth the wait. We decided to tour the whole ship ourselves on day 1. However, if there was anything we would like to do differently about this cruise, is immediately when you arrive on the cruise, go ahead and get a brochure about all the shore excursion activities you can do when you go to the Bahamas. The shore excursion activities fill up fast so make sure you book everything you want to do offshore on day 1!!! Each night you will dine in the My Fair Lady Dining Hall. Each night you will have an assigned dinner time, either 530pm or 830pm. We had the 830pm seating. Each night of the cruise, you will dine at the same time and at the same table. For the two of us, we were assigned with another couple to make a table of 4. The first night, we had a great dinner. Dinners range from salmon, to beef tenderloin, lamb, steak, linguini, and shrimp. Each night, you chose an appetizer, a main course and dessert. All of this food is included in the price. Coffee and soda are extra and if you wanted lobster that was extra as well. Some of the appetizers were a hit or miss. I would recommend choosing a salad as some of the appetizers were not that great. Desserts were always amazing, ranging from strawberry cheesecake, chocolate cake, ice cream, key lime pie, lemon meringue, and cobbler. Day 2 is excursion to CocoCay (private island of Royal Caribbean ). It was very beautiful. It rained for a little bit in the morning, but by the afternoon it was gorgeous! Unfortunately, we had booked parasailing but much to our dismay, it was cancelled due to the morning rain. They were willing to book us another parasailing at 330pm, but the ship left at 430pm. Instead, we lounged on the beach and drank pina coladas which was amazing. The ocean was absolutely gorgeous! The water was crystal clear and we took some great underwater pics! Also on the island, there were limited kayaks for rental, paddle boats and floaters. I was not very happy with the way the kayak rentals were set up. There are literally only 4 or 5 kayaks on this whole island to rent. And remember that the entire ship, along with another royal caribbean ship, are docked here at the same time. There were 2 different lines and the enchantment line was always much longer than the other ship. I would like to see royal caribbean do away with the "first come first serve" basis on rentals and switch to a waiting list style of rentals. That night we went to the comedy show on the ship and Steve Smith was really funny! Day 3 was Nassau. You dock at 730am and need to be back to the ship by 1130pm. Nassau was gorgeous! We took a taxi ($4/person), to Atlantis and walked around. There's a public beach and many of the locals will approach you to rent kayaks, jet skis, umbrellas, and get drunk. Just be vigilant of your purses, ladies! We spent about an hour on the public beach and head back to the cruise docking site. We then went snorkeling. We took a boat which was about a 45 minute one way sail out to sea. The snorkeling was for an hour which was plenty of time. My boyfriend got some great underwater pics of the coral. We were provided fins, and snorkeling gear. I would recommend doing this excursion. We then headed back to our cruise ship. That night, there was a huge poolside buffet and a dancing party. The food was mediocre; however, we had stuffed our faces throughout day so by the end of the night we could not handle anymore food. The dance party both on the pool deck and the viking's lounge(top deck) was fantastic! Day 4 was at sea. I highly recommend the park cafe in the solarium! They make great beef sandwiches and its not crowded. The solarium is a great place to relax and the whirlpools are amazing, especially when you get sunburnt! We were able to play some ping pong, trampoline jumping, and watched a "broadway" show. There was also a casino, but we are not gamblers. There's also a rock climbing wall but we were too tired. On the pool deck, theres a huge TV screen which was playing movies all throughout the day and the World Cup. Lots of bars are throughout the cruise ship. We participated in the 50% off drinks special on day 4 of the cruise at 4pm. The bartenders are very generous with the alcohol, and they made great margaritas and mojitos! Getting off the cruise was a breeze. It was super fast and the process only took about 20 minutes total. Overall, enchantment of the seas well exceeded our expectations. I would definitely go on this cruise again. The ship is super clean, the staff is friendly, the food is wonderful, and the whole cruise experience was extremely enjoyable and relaxing! Some activities were crowded, but thats to be expected as this is a very large cruise ship. Read Less
1 Helpful Vote
Sail Date: March 2014
I must start by saying I have taken cruises before so this was not my first. But this trip we went on a 10 year wedding anniversary with the wife who this was her first cruise. While we have nothing bad to say about the ship my grip is ... Read More
I must start by saying I have taken cruises before so this was not my first. But this trip we went on a 10 year wedding anniversary with the wife who this was her first cruise. While we have nothing bad to say about the ship my grip is with Nassau. I would rather Royal Caribbean spend 2 days in Coco Cay rather than dump me out and waste a whole day at Nassau. Reason: is from the moment they let you get off the boat to the time you leave you are hassled by locals all trying to get you into their cab, horse and buggy, take you flying in the sky or sight seeing in their where-ever place. Lets just say land drinking at Nassau is not like land drinking in Mexico or anything other place you can get off the boat and buy some alcohol. I was happy to get back on the ship and cruise to the next stop which was Coco Cay Island. Which I understand that RCCL leases the island so its left up to them what they would like to do with it and make it postcard perfect. BUT come on Nassau was dirty and annoying. I would rather come and go in Coco Cay for 2 days enjoying the private island and its amenities. Why cant RCCL make a Coco Cay Island cruise only. I would book that one right now. I spent more money on the Coco Cay island than I did in Nassau. I also didn't like the fact that RCCL gets some kind of kick back it feels like from all the diamond dealers on the island to keep talking OVER AND OVER about how to buy and where to buy. This is all.... I think I will have to take another ship and go somewhere else in the Caribbean rather than Nassau in the future. Read Less
1 Helpful Vote
Sail Date: March 2014
Where do I start?? After months of waiting for a fun girls get-a-way, I can't believe how disappointing our trip ended up. As soon as we walked on the ship from the post it smelled like sewage. The smell continued on through out the ... Read More
Where do I start?? After months of waiting for a fun girls get-a-way, I can't believe how disappointing our trip ended up. As soon as we walked on the ship from the post it smelled like sewage. The smell continued on through out the ship the entire time. We thought the smell would go away maybe it was just at the port. No, the sewage smell was in various areas. The first thing we noticed when we open our cabin door was the smell. It was so musty and the water smelled, the shower curtain smelled and over all felt gross. Thinking we would get a good night sleep was a mistake. The pillows were awful and the mattress was not comfy either. The pool chairs all seemed dirty, old and some had bird poop. Hard to find chairs because people would be gone for long periods of time leaving their towels on the chairs to save them. The band or person that sang on Sunday was just AWFUL. He could not sing in tune. I complained and asked why we can't just listen to normal music & I was told there was nothing they could do that the person singing was a professional singer and he would be on until 4:00pm. It was comical at the end of their set that they announced if you liked the music you could buy a CD, What? Are you kidding me. Why do they have music video playing on the big screens w/o the sound. Anything would have been better. If you are on a trip to the islands, you would think there would be steel drums and music like you are on vacation. Our ship was not able to stop at CooCoo Cay because of the weather. The ocean was too rough to use the tender boats. This was a huge disappointment. They had nothing special for us to do being stuck at sea. We were stuck in the windy upper leave trying to soak up the sun and relax, but the music was just awful to listen to and try to relax. I found the lunches to be very bland and boring. The hamburgers looked they were boiled in water every time they had them out. They had the same cookies all 3 days. Not much to pick from because it was the same food everyday. Was not impressed by the sit down dinner. Very bland food, no flavor and pretty much same food each night. Lots to pick from at buffet, but also pretty bland food. The dinner rolls were good and fries. That is pretty much what I ate the entire time and the salad bar. We participated in a couple of activities that were fun. Listen to a small part of a song and then guess what the song and who sings it. The comedian on Sunday night was good. He was funny and interacted w/ the crowd. The 5th floor smells like smoke. The ship needs better ventilation or to be made non smoking. You can smell the smoke from the stairs/elevator area. It sticks because you have to walk through the casino to get to the piano bar and a couple other things at that end of the ship. There were 11 of us girls and not one of us thought this ship/cruise was a very good experience. They need more staff that speak English as well. You can ask them a question and they would look at you w/ a blank look. The smell of sewage was bad but having your room smell like it has been flooded by toilet water and semi-dried out is just gross! We had friends in 3 other rooms down the hall and their rooms did not smell like ours. I honestly can't ever see myself going on this ship again. It needs a good cleaning, new band by the pool, and better food. Read Less
Sail Date: December 2013
Nice ship. First time on a Royal Caribbean cruise and it was nice because it was decorated for the holidays. We were on deck 3 with an interior. Small shower, no bathrobes automatically in the room. (we needed to ask for them, the steward ... Read More
Nice ship. First time on a Royal Caribbean cruise and it was nice because it was decorated for the holidays. We were on deck 3 with an interior. Small shower, no bathrobes automatically in the room. (we needed to ask for them, the steward was happy to get them.) It was nice to have 2(US) outlets for charging electronics. Also was nice to have a blow dryer in the room. Having ESPN, and multiple channels for movies on TV in room was a perk.I think it is a little ridiculous to charge over $3 room service between 12-5am. We had switched our dining from 545 to My Time Dining and ate in My Fair Lady for the first dinner. Nothing to rant about in the food department. The Windjammer Café had an assortment of food but there was no real order in getting food. People were coming from every direction. They were also did not seem to be open long enough. The soda package for our cruise was pretty in expensive. Having the Coca Cola freestyle soda machines also make its worth it. Although I did not purchase it. On the day we were leaving the ship, breakfast was done before 9. Lots of live music across the ship was nice. The casino seemed small and the electronic roulette was inop. When we asked when it was going to be fixed and the Host replied "its been broken for 4 years." Loved the movies playing on the big screen by the pool. The Polar Express and A Christmas Story....need I say more. The magic show was great and very enjoyable. I did enjoy this ship and would probably go again....especially for the price that I paid. Read Less
Sail Date: September 2013
This was our very first cruise and we loved it! We went to Nassau and Cocoa Cay Bahamas. Everything was wonderful, from the very 1st day up until the end. The service,food,room was fantastic. I especially liked that they cooked breakfast ... Read More
This was our very first cruise and we loved it! We went to Nassau and Cocoa Cay Bahamas. Everything was wonderful, from the very 1st day up until the end. The service,food,room was fantastic. I especially liked that they cooked breakfast made to order everyday besides what they offered on the buffet. They had a great variety of food and desserts and we didn't have to pay for anything except for things we bought for gifts or alcohol. The entertainment on the ship was a wonderful treat. Only thing they need to improve was that not all the jacuzzi's where open at the same time and they are very tiny so it was hard to get in one at any given time. We enjoyed it so much we are already planning our next trip. The price for everything was very reasonable and I would highly recommend a cruise to anyone that has not ever been. This was the best vacation we ever had. Read Less
Enchantment of the Seas Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.9
Enrichment 3.0 3.6
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.2

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