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Sail Date: May 2014
Just returned from a two night cruise, (it was billed as a get aquatinted cruise) its was my first time on MSC and frankly it will be my last. While the ship was wonderful, with the exception of the shows and cabin steward about everything ... Read More
Just returned from a two night cruise, (it was billed as a get aquatinted cruise) its was my first time on MSC and frankly it will be my last. While the ship was wonderful, with the exception of the shows and cabin steward about everything else was either second rate or a disaster. The MSC web site was about as bad as I have ever run across. The booking consultants are only available during week days, and along with their poor web site left much to be desired. The check in process took more than an hour after arriving in the hall. Once aboard, we found out we were issued a late dinner seating, while we had asked for early. The mandatory life boat drill was the customary thing but the required bringing the life jacket to the drill. That night we got a note stating very firmly that we missed the drill! It seems that their onboard computers work about as well as their website. Because, of a space issue they booked us on the 13th deck directly below the band shell that BLASTED music (?) until 12:45, making it impossible to sleep, Because of a tour we had to be up early so only got about 5 hours of sleep. The buffet was questionable at best they seem to think Americans only eat hamburger, hot dogs along with Pizza. For Breakfast they serve eggs, only scrambled and hard. Lots a bread, I guess its about all they think one should eat. The last day I was told they ran out of eggs! So lots of bread. The The dinning room "Black Grab"serves what could best be described as dormitory food quality with a limited item selection. My grandson described it as what he gets at college, and his college food is rated by the state as equal to prison food so you draw your own conclusion. The cabin steward was ok but I only saw him twice when he turned down the room. Missing in action was the cruise director, he never arranged any onboard activities. While this was only a two day trip I would have expected him going out of his way to keep everyone entertained because there were many tour consultants visiting this cruise line for the first time. We had one at our table and two at the next table, none of whom were impressed with the food. The pool area was nice, and the the nightly shows were a very high caliber. Drinks were fairly priced, and the tours did not seem overly priced for making arrangements onboard. Bottom line skip this cruise line there are so many better ones available.   Read Less
Sail Date: December 2013
From the start, I was not thrilled with the ports this ship was docking at, but I was anticipating a great ship considering it is NCLs newest and largest. Large ship - yes! The complimentary dinning rooms are broken down into Savor, Taste ... Read More
From the start, I was not thrilled with the ports this ship was docking at, but I was anticipating a great ship considering it is NCLs newest and largest. Large ship - yes! The complimentary dinning rooms are broken down into Savor, Taste and Manhattan Room (or up on the 15h Deck is the Garden Cafe - buffet). Although with freestyle you can dine and time you choose, Savor and Taste were small dinning rooms, very un-cruise-like for a main dinning room. Their food was satisfactory at best. The Manhattan Room was large, had a piano player and dance floor which made it a more enjoyable atmosphere. The food in the Manhattan Room was much better than the other two (Savor and Taste) whole-in-the-wall 'main' dinning rooms. Whichever dinning room you choose, you still have to wait a substantial period of time (like 30-40 minutes). They incorrectly use the term 'atrium' on this ship. There is no atrium. You can look down from deck 7 to deck 6 and that is it! The main lobby's main attraction is a huge screen where they show movies. If you go on a cruise to sit in an easy chair, watch a movie while falling asleep - then you'll love this. Otherwise, the main lobby is a bust! Night life is sorely lacking. I caught Rock of Ages which I thought was very good, and Cirque was okay. I had no desire to see the other shows. I sat in Burn the Floor for five minutes and left. On other cruises I liked hanging out in the disco at night and into the wee hours. The 'disco' (a very loose use of the term) on this ship is a dark, small room, box. When I walk into a disco I want lights flashing (like the John Travolta dance floor), disco balls hanging from the ceiling, etc. This one was a total bust and not conducive to shaking your thing. After walking into the potential night spots, I wound up spending most nights in Fat Cats. Slam Allen was wonderful, but you sat on your azz listening to his great music. I'd much rather be dancing, shaking and moving than sitting. The ship was way to boxed off into small restaurants, entertainment areas, etc. The staff was satisfactory to a bit below par. Don't forget you do not HAVE TO pay the $12 per person per day they automatically tack onto you tab. You can alter this when you review your final bill. There is a switch on the wall outside the bathroom for privacy, or to have your room cleaned. Unfortunately I forgot to flip the switch often so I'd come back to my cabin 6 hours later to find my dirty towels still on the bathroom floor and my bed unmade and I didn't get my cute towel animals often. Oh, but the cabin steward was quick to know my name if I passed him in the hallway! The hot tubs were luke warm tubs and if you wanted one without 5 and 6 years olds in it you had to go way up to Spice H2O. Although there were signs on half of the hot tubs on the main pool level "18 and over" it didn't seem to mean a thing. All-in-all I was not impressed with NCL nor was I impressed with the Breakaway. Oh, the casino is the main attraction in the middle of (I think) deck 7. Major problem!!! It is a walk through on the deck with casino on the left and on the right. KIDS were walking through the casino all day long. Last I heard kids are not allowed in casinos. Very, very poor planning. At the main deck in the lobby I looked and a looked for a daily. There were flyers for upcoming cruises, for joining their frequent sailing club - not no daily. When I asked someone behind the counter he had to give me one from the cabinet. Now why oh why isn't the daily easy to access in the main lobby? Read Less
1 Helpful Vote
Sail Date: December 2013
This was our fifth cruise. Our second on NCL. I'm not sure what has happened with NCL, as we traveled the epic ship 2 yrs ago and loved our experience. Our only complaint on epic was the set up of the bathrooms. Breakaway is just ... Read More
This was our fifth cruise. Our second on NCL. I'm not sure what has happened with NCL, as we traveled the epic ship 2 yrs ago and loved our experience. Our only complaint on epic was the set up of the bathrooms. Breakaway is just plain awful for numerous reasons. First the staff are all philapinne and very hard to understand. I don't think they understand us either as I had asked for drinks and they just shook head and got someone else for me to tell. One of the most pleasurable things when we cruise is to interact with the help on ships and speak to them about their countries and culture . On this cruise it's impossible as they lack the ability to communicate with us. The help seemed very overworked and not as friendly and chatty as the other ships we have been on. We did not feel comfortable with the staff. The service was very cut and dry. Their was no country diversity as they mostly all were from the same country it seemed. Next, ship was built very narrow as the hallways you had to walk single file. The pools were a joke as they too were small, crowded and jam packed. We did not use the pool or hotubs as you could not even move or you banged into the person next to you. The food was awful in the buffet. The specialty restaurants were a bit better and the manhattan room was a joke. Again the waiters were non speaking English and it took forever to be served. Room service had 3 items you could order and to find something to eat after 11 was impossible... Entertainment was okay, rock of ages (play) had a strange buzzing or feedback noise that they never fixed for the entire 105 mins of play. Burn the floor was good but after you saw that what else was left for the rest of week. On the epic there was so much to see and do, we never had a problem? Our cabin was smaller then most, we had a balcony cabin. The tv was awful. Not sure who they put in charge of that but the same movies played over and over on the 3 channels we had. Ironman, rock of ages and the mentalist. Room service took hours to arrive and that too was a joke. Breakfast was only a continental. No pancakes, eggs or French toast. Only cereal and muffins coffee. Once again the only items you could get 24 hrs was salad, turkey sand, chicken soup and blt....again not sure who created this lousy service but trust me NCL it stinks.... This particular cruise was loaded with kids that ran around, screamed and slid into you when you walked anywhere. They slid down railings, ran into elevators and pushed multiple buttons to be funny and then hopped off. Parents seemed unaffected by any of this.... The bathrooms in a few sections were gross. Toilets not even flushed. Yuck. Also where the sinks are with paper towels prior to going into buffet the water was left running and paper towel were empty. Nothing was serviced. The ship was ran very poorly and I was shocked more and more each day... The gym, a complete joke. Most treadmills are placed by the windows so when you jog you see the ocean. This gym was extremely small and the weights and lifting another joke. By far, this was the worst cruise of my life and we could not wait to come home. I actually brought extra money to pre book another cruise but after one days on the ship decided royal carribiaan is much nicer for the money and cruising experience. NCL if you were trying to cut corners without anyone noticing, WE NOTICED.....it shows in the small hallways, the pool shrunk, the food quality and quantity and the staff help.   Read Less
1 Helpful Vote
Sail Date: October 2013
First I need to say that I was very excited to go on this cruise....I had heard so many raves about cruising, the food, the fun, etc. We had never been on a cruise and let me tell you .... I am not sure we will ever cruise again. The food ... Read More
First I need to say that I was very excited to go on this cruise....I had heard so many raves about cruising, the food, the fun, etc. We had never been on a cruise and let me tell you .... I am not sure we will ever cruise again. The food on this ship was terrible!! Hamburgers, hotdogs and chicken nuggets for lunch by the pool! Terrible...not one dessert that was good except the chocolate melting pot..the cakes were dry, most desserts were some type of jello or pudding. Fish entrees at dinner DRY DRY DRY...the Caesar dressing tasted fishy! way too much anchovies. It was like eating at a college cafeteria..in fact possibly worse. As far as activities go..unless you like to gamble, go to bars or drink there aren't any! $20 just to play bingo by the pool! The only positive thing I can say is that our cabin steward was FABULOUS - Deway was friendly, knew our names from the 1st night, made us little towel animals each night when he made down our beds, kept our room spotless! Nassau was fabulous...went to the RUI Palace for the day Freeport - tourist trap! Read Less

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