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4 Naples MSC Cruises MSC Seaview Cruise Reviews

We have sailed on the Seaside two previous times and had very good experiences. This time, things certainly changed ! Dining room dinners were substandard for sure, although our dining room staff were very nice and did a good job, ... Read More
We have sailed on the Seaside two previous times and had very good experiences. This time, things certainly changed ! Dining room dinners were substandard for sure, although our dining room staff were very nice and did a good job, doesn't make up for the food. Terrible selections and poor quality of entrees, the specialty restaurants were nothing short of perfect. We should not have to pay to get a good meal, even their pizza was terrible !at the buffet which we always enjoy. We got better pizza in Ocho Rios ! The bar staff was over burdened and apparently getting an olive for a Martini is a stretch ! They do a great meet and great and have done we enjoyed them on Seaside before. The rooms are small but we knew that from previous cruises on Seaside. Would I be going again on the Seaside, right now I need a rest from MSC !! Read Less
Sail Date November 2018
Firstly I wished I found this website before i booked!!!! Wow we have been on many a Royal Caribbean cruises in the past, but we booked this after watching a very luxurious video on MSC website. We thought that this was going to be ... Read More
Firstly I wished I found this website before i booked!!!! Wow we have been on many a Royal Caribbean cruises in the past, but we booked this after watching a very luxurious video on MSC website. We thought that this was going to be opelent, luxurious, classy and extravagant cruise seeing as that's what the video to us. Having paid alot more then we usually would, treating ourself to a jacuzzi room and we were told drinks were all in we were so excited. We were wrong our cruise company got it wrong apparently we didn't have the deluxe package for drinks of course that's started us off badly having to pay the extra €198 each. That way my husband could have a better choice of beers and I could have more options of cocktails and s baileys. What a disapointmet, yes the ship is beautiful but lacking what in my book is no1 customer service. We have never felt so unwelcome alone and miserable by the way we were treated on this ship we my husband and I couldn't wait to get off. All the staff were miserable no one would look at you or ask if you needed anything or help. There was never a good morning or evening nothing. No one is ever made to wash their hands when going into the restaurants,it's disgusting no wonder theses ships get poorly. It's a health risk. This is a must why do they no take this on. Royal Caribbean make everyone who enters resturaunts to wash their hands someone stands there. The food was boring every night in the dining room, the same food just a different flavour. The 4 nights we did eat here at golden sands we waited over 2 hours for 2 courses. Seeing as it was all luke warm or cold and waited so long we did the buffet a couple of nights this wasn't much better pizza and chips.....again samey every night too. We had a rude waiter when we asked once if someone could clear our plates because they had been sat there for half an hour we were told no... I thought he was joking actually he wasn't. I have never in all the cruises I have been on have such bad attitude, rude argumentative, unapproachable customer service like it. Including receptionist, waiting staff, bar staff pool attendants every one was the same... what is that about? why is everybody the same. It made us feel awful, the boat had no life or soul no happiness no life. Do not get excited about the formal night, was a waste of me taking my long dresses. Because actually they called it elegant night, I understand not everybody wants to get dressed up but my husband and I changed twice because thier elegant night was trainers,shorts,flipflops baseball caps and t shirts in the main dining. We were all sat so close to one another, we were on laps most of the time. Ice cream were very nice this we enjoyed for our dessert every night seeing as waiting for an ice cream in the restaurant always took 30 minutes and had melted. Except one day at the Panama pool I was put off when I saw hairs in it the coconut ice cream. The 3d simulator the bowling and zip line is at a fee, all other ships are always free when ever we've been on royal Caribbean.... wow you really should try taking your team and trying your competitors for cruising see how they do it The sun loungers are dangerous, as they kept collapsing with people on them. There's so much more to write. The very worse thing about this cruise is that before we went on this, all my family and i stupidly booked a once in a lifetime holiday cruise to Dubai and around the Emirates but it is on the spendida for December 28th. After reading reviews from that ship, on this site its like reading my own all the same thing. The terrible customer service, the awful food, even reading a cleaner using passangers toothbrushes to clean toilets!!!!! Oh my gosh I'm heartbroken as we will all lose the money if we cancel. So we have had to suck it up and still go. Read Less
Sail Date September 2018
We chose this cruise because it was a new ship and looked really beautiful online. The Seaview turned out to be a magnificent ship, with great ports- Barcelona, Marseille, Genoa, Messina, Naples, and Valletta, Malta. It was also easy to ... Read More
We chose this cruise because it was a new ship and looked really beautiful online. The Seaview turned out to be a magnificent ship, with great ports- Barcelona, Marseille, Genoa, Messina, Naples, and Valletta, Malta. It was also easy to navigate your way onboard. The cruise line offers ports that other cruise lines do not. The dates the cruise offered were convenient for us. Embarkation and Disembarkation went very smoothly. There were no lines. Our luggage arrived at our room shortly after were checked into out cabin. The cabin was a balcony cabin on deck 9. There was enough room in the cabin for my husband and myself. It could be tight for a family of 4. Cabins were tastefully decorated, clean, and comfortable. We ate in the dining room every evening. All other meals were eaten at the buffet restaurant. The food was average. Many items that used to be included on the menu, are offered, but you must pay extra for them. There were many packages for extras- bar, soda, water, coffee, steak, lobster,etc. The shore excursions were offered in many languages, and there were very few offered in each port. Entertainment was lacking. The show at night was 35 minutes and utilized the same group of performers every night in a different show. Entertainment during the day did not exist. There was no social director. They had a big screen tv above the panorama deck, which never had a movie playing! The shops had a poor selection of souvenirs. Handbags looked like copies. There were many children on board and they offered many activities for them. The main problem we had on this cruise was that no passengers spoke English. This was a European line and we were unaware that this would present itself as a problem. So, we met no one on this trip. All in all, this was a worthwhile cruise, but not sure if we would go on MSC again. Read Less
Sail Date August 2018
I am in the Baltic's for work, and had a set time to take a vacation, so my choices were limited on where and when I could go. I have been on two cruises with RCCL, one in the Mediterranean and one Caribbean some years ago. Both were ... Read More
I am in the Baltic's for work, and had a set time to take a vacation, so my choices were limited on where and when I could go. I have been on two cruises with RCCL, one in the Mediterranean and one Caribbean some years ago. Both were really nice experiences. I was going to book on the Symphony of the Seas, but wow, they are getting very pricey. I stumbled online across the not yet finished MSC Seaside. I knew nothing about MSC Cruise lines so I did a lot of research and found many negative comments and some excellent ones. The dates worked out so I took the chance and booked my cruise on the Seaview, purchasing an interior cabin on the 10th deck. I purchased a welcome bottle of prosecco and the All inclusive drink package. I found MSC's website a tad confusing and lacking on detailed information. After much reading on this site it made things somewhat more clear. I had even conflicting information when I called the company! I was nervous about going on a new ship (possible delays, mechanical issues etc) and on a new line for me. After reading so many posts about MSC and the Yacht Club, I upgraded to the Yacht Club Interior Accessible cabin, 18033. They cancelled and refunded my prosecco and drink package as YC comes with the All Inclusive Deluxe package (very confusing as MSC told me on the phone it was a different package). My heart crashed when I read online that the ship delivery was being delayed, but thankfully for me it was only the first cruise that was effected. I was on the second. The big day arrived and I was so excited. I arrived in Messina from Catania by train and walked to the port, which was not far, but wow it was hot! I was so VERY disappointed that the port of Messina would not even allow us to go into the terminal to wait to board! There was everyone waiting to board sitting on their luggage on the sidewalk in the very hot sun, looking like a bunch of refugees! I had to wait for about 2 hours and it was getting so hot it was very uncomfortable. I went to the cafe immediately across the road, which was not yet open and thankfully there were some table and seats under the umbrellas. I knew the port terminal was not the biggest or fanciest but not to let people in was totally unacceptable. It was open for passengers disembarking or going of ship to sight see. Once they finally decided to let the mass into the terminal, I saw a member of the Yacht Club with a sign. Once we met, I was embarked quite quickly. One note, I have to say that the MSC Seaside security team were the most professional I have seen! Great work and kudos to them for what they do to keep us safe! The butler escorted me (the long way as he got slightly lost) to the YC concierge desk and they introduced themselves and explained how things work and what was available etc. First impressions after the terminal fiasco were amazing! Such a beautiful ship! The cabin was beautiful and very well appointed. Many upgrades such as a welcome bottle of prosseco and fresh fruit waiting. The cabin for the most part was perfect. Only issues was the closet is tight for space, and the plugs, Euro 220v and North American 110v plugs, 2 of each are very close and if you use an adapter it blocks the 2nd plug. There are also USB plugs as well. The other tiny issues were the toilet was a bit picky to get to flush and the shower water temperature went up and down as you showered. I'm guessing new ship issues. The cabin was kept very well and the staff were very friendly and professional. The phones in YC cabins are amazing high quality phones that even have video chat available! I ate breakfast and dinner in the YC Top Sail restaurant every day, except one night I ate in the Butchers Cut Steak restaurant. The service was excellent, and the food very good. No complaints, however I found that the YC kitchen didn't go quite as far for the above and beyond as i have heard from other reviews on this site, but it was still very good. The YC Lounge provided a very relaxing atmosphere with excellent live music and top notch service! Went to the buffets on decks 8 and 16 for a few snacks and the food was good but the areas can get VERY busy at times! The gelato was soo nice! The bars were excellent and service as great. Sometimes the bartenders were slammed with orders but worked so well and as fast as they could. I hate to do this, as the service was excellent in all the bars I went to, but I have to say an extra thank you for the above and beyond service I received from Anna and the others in the Champagne bar! They went the extra mile and made for VERY memorable times! The shows I thought were short but well done, but they do not use musicians, but recorded music and did recycle some acts and props between shows but they were still entertaining. Make sure to make a reservation! This is easily done using the cabin TV, the stations all over the ship or the MSC For Me app, which for the most part worked very well. Couple of times it got a little out of sorts, but not a big deal. As YC I had free access to the Thermal area of the spa! What a wonderful and very relaxing getaway! The only issues was an alarm kept going off, another tiny new ship issue which I hope they fix soon, and one thing that did annoy me a bit, is how loud some of the people in the spa were. Just a cultural thing, but perhaps they should put up a sign or something to remind them to just be more quiet. The pool and whirlpools in the YC were wonderful and quiet and the others were good but did get quite busy at times, which is to be expected on a ship this size. I was blown away on how well they engineered all the deck space outside which gave lots of room to lay outside or eat at the tables. One weird thing I did notice is there are no garbage receptacles to be found and sometimes you had to go the distance to get rid of garbage. The zip line was fun but not something I would do too many times. The water slides were fun as well, and children seemed to enjoy the water park! I did love the Formula one simulator, but twice the experience was messed up when Captain Scala made one of his many multi language announcements. Normally i wouldn't mind, put when you are paying 10 Euro for 5 minutes, I expect the full experience uninterrupted. The bridge should let the arcade know when they are going to make an announcement so we can wait till after they are done to race! The bridge of Sighs is very nice and the aft elevators offer an amazing ocean view. I booked my shore excursions before my cruise and there was some minor issues booking, and they cancelled my excursion in Barcelona at the last minute (well after supper the night before) due to not enough people. I was disappointed to say the least as it was the one I was looking forward to the most. These things happen but I wish I had more time as I would have found a way to go on my own. I also found that in the Yacht Club you don't know your meeting time till very late at night, and couple of times I had to go to the concierge desk to ask, so I wouldn't miss my timings. The excursions I did go on were well done and I was happy with them. One funny thing, I read about on this site was how Yacht Club members can hijack the elevators, and all the issues that go with it. Well that didn't seem to be an issue at all on my cruise. MSC has signs on one fore elevator, port and starboard stating priority for YC members. People, including myself did use the service and there were no complaints. Some people thought this was funny and challenged us to elevator races! The only thing that I think that could have been better is the mandatory safety briefings held in the muster assembly area. They seemed a tad disorganized and some people didn't pay attention at all. Some muster areas are in the arcade area and had people walking right trough and making noise during the briefing. Passengers and MSC should put more effort into safety as when(god forbid) things do go bad it's too late to try to learn! All in all, I had a very positive first experience with MSC Cruises. The Seaview is an amazing beautiful and steady ship and her master, Captain Scala was very approachable and ran a very good ship. many of the employees were very happy to be on the Seaview and under his command. There were a few minor things, but nothing is perfect. I had an excellent vacation, which went far too quickly. I would have no issues recommending this cruise and would love to do it again if the chance were ever to arise again. I am very happy I paid the difference and upgraded to Yacht Club, as it is like a ship within a ship. When the masses got a bit much, I just went to the YC area and relaxed. Thanks to all who worked so hard to give me a great vacation! Read Less
Sail Date June 2018
MSC Seaview Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.5 3.1
Entertainment 4.5 3.3
Public Rooms 4.0 3.9
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.0
Enrichment 3.5 2.9
Service 3.5 3.5
Value For Money 4.0 3.3

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