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10 Helpful Votes
Sail Date: November 2017
I had read a lot of bad reviews and was a bit worried if our so much wanted cruise would be as exciting as we anticipated. Yes, it was. Let me first note that we were first time cruisers. Joined Meraviglia from Naples, Italy. The ... Read More
I had read a lot of bad reviews and was a bit worried if our so much wanted cruise would be as exciting as we anticipated. Yes, it was. Let me first note that we were first time cruisers. Joined Meraviglia from Naples, Italy. The embarkation was a bit frustrating as there were no clear signs where is the drop of luggage section - it appeared to be in the other wing of the port. Then we waited a long line with no seating options. Once we gave our suitcase we were assigned a number which meant we had to spend a few more hours in the waiting area. Of course we used the time to explore out and about, but in general the embarkation was very exhausting experience. Once we got aboard we were met by the kids club staff who put a wristband to our 5yo so he could be easily tracked and signed at different activities. There was no other kind of welcome on board. We had to find our own way to the elevators and cabin. Not that we didn't manage but it was somehow annoying. I don't know how it is organized on the other ships- here we felt a bit like dropped in the deep. Cabin- Apart from that first experience the rest was fantastic. We got newsletters every night so we would know what the schedule for the next day was. the cabin- inside on Deck 13- there was enough room for all 3 of us- 2 Adults 1 child. We had 2 wardrobes, a good size bed, the kid's bunk bed was also a good size- he enjoyed going up and down the ladder. The bathroom was bigger than expected. Very good ventilation system- our swimsuits and small washing dried up very quickly. The TV in the cabin was showing screens from two of the ship's cameras so we felt like we had a window- this was the first thing in the morning- switch on the TV to see where we are. The cabin steward was a nice guy- these people work so hard from dusk to down and even more. We would get up very early in the morning- he's seen in the corridor, going back to the cabin past 10pm- he's still folding towels. One day I pushed the DND button just to give him some rest. The policy of tiding up cabin 2 times a day is a bit too much for me. Dining- We ate dinner 3 times in the restaurant and the rest in the buffet. The restaurant was nice - Olive D'Doro on deck 6. The waiters, the atmosphere, the tables layout- fantastic. The food- delicious but minor portions. Even if you eat lunch at the port, you get back to the ship at around 4:30-5pm (5:30 is all aboard time) so you need some snack to bite. Go up to the buffet- mainly hot dogs and hamburgers. OK wait for dinner, already starving eat a small portion of food and then end up in the buffet again. And actually we enjoyed the buffet food at the proper meals times. Big variety of salads, meat, pasta, bread, vegetables, desserts- everything for everybody. Entertainment- Fantastic shows, we saw 4 shows and Cirque Du Soleil. From the regular shows we enjoyed Way and Paz the most. The kids club is also a very well organized. There's entertainment for the kids all the time. The girls take them not only in the play areas but for some movies down in the theater, for games in the sports zone, there are constantly some activities for the kids. Also there is fun dinner time in the buffet, so you can dine in the restaurant or in the buffet and they will entertain and feed your child. Unfortunately among all the variety of food in the buffet they feed the kids hamburgers and fires - even my 5yo said it's not healthy food and didn't want to eat with them the following days, although he enjoyed the rest of the daily program. We couldn't attend any of the dancing classes, Master Chef or other entertainment as we were too tired from the onshore exploring, but we were very impressed by the variety of activities offered. Even if we had 7 days at sea there would be something new to everyday. The musicians were all fantastic. I can't say a bad word for the entertainment- just fantastic! We were very happy with the pools- all with warm water even the outdoor one. The jacuzzys were also very pleasant (quite packed most of the time though). I only missed a changing room at the pool area. We got a bit cold as we had to walk in wet towels back to the cabin and even though we were inside we could still feel some some air drаught. Service- all in all we were very happy with everybody. Yes, some of the staff seemed tired, but they were never rude. We are please with the interactive info screens and the mobile app. We did not have the need to visit reception. Although the lack of the human touch in communication felt a bit like a 'self-service-luxury'. Ports- we enjoyed all the ports. The only con was in Marseille where the ship docks really far from the center and if you want to use the free port shuttle you have to walk over a kilometer through the windy port, then wait 20 min for the shuttle, then travel over 15min to get to a transport hub. It's so much waste of time. Of course there is a transfer from the ship which is approx Eur12.00 per adult. Having in mind it was 3 of us- we would had to spend more than Eur30.00 just to reach to the city. Drink package- We are not big drinkers so we only bought prepaid vouchers for caffeine drinks and soft drinks. They were absolutely enough. At dinner we bought water from the restaurant (approx Eur3,00 for a 1l bottle). In the buffet there was free water and juice. We ordered a glass of wine once or twice and it was absolutely enough for us. Even if we had a full drinks package I don't know if we'd drink more. There's simply no time for it. In the morning you have free coffee and juice in the buffet, then spend the whole day onshore, get back in the late afternoon, have a refreshing shower and get ready for dinner, then dine, watch a show and eventually spend some more time on the top deck to enjoy the nice breeze and that's all- time for bed. All in all it was a great experience for us. And we would definitely go again! Read Less
7 Helpful Votes
Sail Date: November 2017
MSC Meraviglia – 13th to 20th November – Naples to Civitavecchia Background We had booked this cruise for a number of reasons, the first being that even though we have visited the majority of ports on the Western Med circuit we ... Read More
MSC Meraviglia – 13th to 20th November – Naples to Civitavecchia Background We had booked this cruise for a number of reasons, the first being that even though we have visited the majority of ports on the Western Med circuit we had never visited Naples. Knowing that we would like to see Pompeii, Herculaneum, Sorrento and some of the other main attractions, this itinerary meant we could spend a few days in Naples before the start of the cruise and tick these destinations off our lists. The other reason for booking the cruise was to experience what the latest flagship of the MSC fleet had to offer. Being launched earlier in 2017, MSC Meraviglia was billed as the most technologically advanced ship at sea. Since this cruise, MSC have launched another new ship, MSC Seaside, as part of their impressive expansion plans. Seaside and Meraviglia are completely different ships, with the design being poles apart. Meraviglia was built by STX France and Seaside by Fincantieri. Seaside focuses on getting guests ‘closer to the sea’ and is the ship that follows the sun, whereas Meraviglia is billed as the ship for all seasons. As I’m yet to sail on Seaside and can only comment on what I’ve seen on the Internet, I’ll refrain from any more comments or comparisons between these two ships. Embarkation Boarding at Naples was convenient, with the cruise terminal having decent facilities and a short and inexpensive taxi ride from our hotel helped us to relax. The signage within the terminal could have been better – luggage needed to be dropped off in one side of the terminal, with check-in / boarding being completed in the other. This could have been confusing had we not sought assistance early on. As we are Black Card members of the Voyagers club we were able to take advantage of the priority boarding – this meant that as soon as the Yacht Club passengers had been taken through security we were able to sail through the crowds. We were given our cruise cards at check in – on recent cruises the cards had been waiting in the cabin. Accommodation Once aboard we went to find our cabin, a Fantastica balcony, 14153. We had not fully appreciated on paper just how much bigger than the Fantasia class ships Meraviglia is, with extra corridors and inside cabins it would certainly take some time to get used to the layout. MSC Cabins are priced on cabin type (inside, outside, balcony, suite etc) and experience type (Bella, Fantastica, Wellness, Aurea, Yacht Club). Each experience type offers different perks. We tend to always choose Fantastica as the cabins are generally in a better location (mid-ships) preference of dining time (although not guaranteed), continental breakfast room service. The cabin itself was up to the usual MSC standard. It was spotless. It did feel perhaps a little smaller than some of the cabins we have stayed in, but still plenty big enough for two people for a week’s cruise. Storage space appears perhaps a little lacking as there are only two drawers, however suitcases fit under the bed, there is an extra rail in the wardrobe that folds down to provide extra hanging space. Lifejackets are also now stored at the muster station rather than in the cabin which again frees up some space. Our cases were soon delivered and we unpacked; alas there was still room for more clothes. To our delight the cabin also had a bath with glass shower screen; the bath was particularly nice when coming back to the ship on cooler days; great for relaxing with a glass of wine whilst getting ready for dinner! The Ship As our boarding time was 2pm, we had missed lunch, so it was off up to Deck 15 to have a look at the Market Place buffet. The buffet is simply huge! There are so many different stations including carvery, rotisserie and oriental, as well as the usual pizzas and salads. Following lunch, it was off to explore round the ship, with our first stop being The Horizon bar – an adults only area at the stern of the ship on Deck 18. This reminded me a little of NCL Epic’s Spice H2o area, only it was more spacious with a much more open feel. There were plenty of sunbeds in the staged amphitheatre area, a decent sized plunge pool and a large hot tub. We finished our glasses of champagne (Nicholas Feuillatte) which was included in our premium drinks package, which offers excellent value at £36 per day for unlimited consumption of alcoholic beverages, items in the mini bar and room service – there are very few exclusions to the package, with only some super-premium single malts, Beluga Vodka and Zacapa Rum being the main ones. Back inside and to the Edge cocktail bar on Deck 6. We were delighted to meet up with Francisco, a bar tender who remembered us from our very first cruise, and he was also very pleased to see us. From The Edge bar, it is impossible not to be wowed by the sheer size of Meraviglia; you really get a feel as to how wide the ship is, and how long she is with a spectacular view down the central promenade “Galleria Meraviglia” Meraviglia boasts the longest LED dome at sea and WOW what an impression it made! The domed ceiling is the focal point of the central promenade, with the LED screen used to show a variety of vistas, from fireworks in London, Paris, Sydney, famous ceilings of the world, ‘under the sea’, in to space, dinosaurs… Along the promenade are the speciality restaurants, the TV studio / comedy club, the chocolate shop and the Meraviglia lounge, which generally hosted the animation team’s evening games and dances. Dining One of the reasons many people decide to book cruise holidays is the reputation that cruising has for providing plentiful high quality food. On various review sites MSC seem to take a beating over the food provided in the main dining rooms, with writers suggesting the food is not good. Let me just say: Food is subjective. What I mean by this is that what suits the taste of one person may be completely against what others feel. I like to think of myself as a good cook and am somewhat a foodie. For me, the food on MSC is varied and well executed. Being a company of Italian heritage, it should come as no surprise that Italian cuisine has a heavy influence on the menu. Personally I found the food to be of a good standard and with a varied menu. The menu choices have been pared down since I first started cruising with MSC; there are now fewer options for each course and seemingly a push towards a three course dining experience. Portion sizes are adequate, and it is never an issue to have more courses – my partner and I quite often had four or five courses, as we love to try the different options available. We were assigned ‘My Choice’ dining in the Panorama restaurant and were waited on by Marcello and his team. They were knowledgeable about themenu and offered advice on wine pairings from the list of wines by the glass included in our package. Highlights of food throughout the week include the sparkling wine risotto and fillet of beef in marsala wine sauce on the first elegant night, the seafood mixed grill served on the Med night was also very well presented, consisting of a whole king prawn, swordfish and cuttlefish. Speciality Dining Traditionally, MSC have not had numerous speciality restaurants. For example, Fantasia and Splendida have just the Tex Mex / Steakhouse, Divina and Preziosa Eataly / steakhouse. Meraviglia is almost a break from this tradition with several options over and above the main dining room. These include a Teppan Yaki and sushi restaurant, a steakhouse, Italian, a British pub. With these choices, in addition to the assigned dining room and buffet options it is impossible not to find something of interest. As we are both Black Card holders in MSC’s Voyagers club, a perk is a meal for two in a speciality restaurant. We had decided to take one of these meals in the Kyoto Teppan Yaki and the other in the Butchers Cut steakhouse. The in-cabin TV and the MSC for me app now enables passengers to view the menu for breakfast, lunch and dinner. As such we checked out whether we would really enjoy the dinner menu ahead of making reservations in another restaurant. On the second night of the cruise we decided to take our first complimentary meal in the speciality dining and were able to secure a table for 7.30pm. Paul, our chef for the evening was great fun – making a real show out of the whole experience. The complimentary Black Card menu was the ‘Emperor’ selection, which would usually cost €28 per head. It consisted of delights such as sushi, miso soup, fried rice, salmon and steak. The whole experience resulted in a synergy that in my opinion exceeded our expectations. We enjoyed the experience so much we decided that we would take our second complimentary meal in the Teppan Yaki Paul was delighted to see us again when we joined him a couple of nights later for another meal! Entertainment For those who have heard of MSC before, it will come as no surprise that there are a number of nationalities onboard, and therefore multiple languages are spoken. English is always the first language, then Italian followed by French, German, Spanish etc. Announcements are therefore limited compared to other cruise lines which seem to constantly have the cruise director on the Tannoy advising passengers of activities going on around the ship. Just because the announcements aren’t there that doesn’t mean that these activities don’t happen. The daily programme is delivered to the cabin in the evening. The MSC for Me app and the interactive screens around the ship give information about what is happening, where and when. Everyday during the cruise there was a quiz of some description, multiple games, dance lessons, and even Master Chef at Sea! MSC have partnered up with the TV programme to bring something different to their cruises. To qualify, contestants must take part in a quiz. The top scoring individuals are then chosen to take part in the live show in the theatre. I was lucky enough to be chosen and was paired up with another contestant from Portugal. It was certainly an experience and quite nerve wracking to try and prepare something tasty and well presented in front of a crowd of 700 using the following ingredients: galia melon, honeydew melon, watermelon, strawberries, feta cheese, balsamic vingar, olive oil, salt and pepper… By a sheer miracle we won and came away with various MSC and Masterchef branded goodies! On Meraviglia, MSC have teamed up with Cirque du Soleil who perform two different shows. Unfortunately, for much of our sailing there was an issue with some of the equipment in the Carousel Lounge – the special area deck 7 aft beyond the casino dedicated to these performances. This unfortunate issue meant that there were no shows until our penultimate night. We managed to secure two seats for the final night of our cruise to see the Sonor show. The show was absolutely excellent. We’d pre-booked our show and cocktail ticket online so we were really glad we managed to get to see Cirque. It is almost impossible to describe the show other than breath-taking. The comfortable and well-designed lounge with excellent views of the stage even from near the back, the amazing acoustics, wonderful costumes and of course the excellent artists. There are also three theatre shows per night, of two different shows, which allows passengers to perhaps see something they might have missed. We attended the Opera based around La Boheme which was very good indeed, with live opera singers. Conclusion There is far more to Meraviglia than I have mentioned so far – so many bars and lounges, waterslides, simulators, night clubs, sports parks – it would take weeks to write anything further in detail on all these aspects. We were certainly wowed by the ship and can see why she is the eighth wonder of the world. During our week onboard we were made to feel like celebrities; so many of the crew recognized us from previous cruises and were genuinely pleased to see us. Nothing was ever too much trouble. My only criticism would be that there did seem to be a lack of seating on occasion. This wouldn’t normally be much of an issue for us, however my partner is recovering from a broken ankle. It was always possible to find somewhere to sit by moving to a different bar or lounge, however this could be inconvenient when wanting to listen to a certain act. I’m confident that there is something for everyone on this ship and that she is a real game changer. For the moment though MSC Fantasia will still remain my favourite and hold a very special piece of my heart having spent so long on her and her sister Splendida. Being that bit smaller than Meraviglia Fantasia has all of the facilities of a big ship but offers the familiarity of a well-loved holiday home. Would I sail on Meraviglia again? Yes, I would, but possibly only for a week or ten days – the ship has so much going on it’s impossible to ignore the multitude of activities and attractions and just ‘switch off’ and relax. Read Less
Sail Date: October 2017
The year before our family went on MSC Armonia for our first cruise. The ship was full but it didn't feel crowded and the food wasn't fantastic but we enjoyed it, esp the pizzas. The entertainment was good. Overall we enjoyed it. ... Read More
The year before our family went on MSC Armonia for our first cruise. The ship was full but it didn't feel crowded and the food wasn't fantastic but we enjoyed it, esp the pizzas. The entertainment was good. Overall we enjoyed it. So when we heard about MSC's new and biggest ship we thought it would be very special and much better than the one we went on so we booked it. We waited for hours to get on board the Meraviglia. It was so disorganised that every 10-15 metres or so a staff would be checking our documents, the same thing that was done 5 times before. We waited for 3-4 hours before getting on board. It was ridiculous. The room was small and cramp. The beddings were inadequate. The duvet they gave us was thick and hot, so we asked for another but we were told that was all they had so we had to use our beach towels as blanket. Even though the ship was brand new, the mattress were sinking in the middle and it was very uncomfortable to sleep on. The room service was poor and the staff generally tried their best to avoid being called: either in the dining room or to make up the rooms. In the dining room there were piles of plates on the table and lots of mess and no one to clear it up. There seemed to be very few staff about and they generally did their best to avoid working which would inundate them. It was really hard to get their attention or even to find one. The worse thing was the food: the buffet opening hours were really limited and there were hardly any food to choose from. It was the same food meals after meals and we felt they simply re-used the leftovers for the next meals. The portions in the restaurants were so tiny that they would have satisfied ants, let alone people. They advertised Cirque De Soleil on sea but they charged a hefty price and the queue was hours long. The only times we had half decent food was in the paid restaurants. The buffets were not fit to serve refugees. We were so glad to get home and was traumatised by the experience and never will we go with any of the MSC fleet again, ever! Read Less
4 Helpful Votes
Sail Date: September 2017
For my next travel we will chose another dates because we don't want to travel in a ship where there are a lot of children whose parents don't look after them. Jacuzzis with children jumping, children arguing, running without ... Read More
For my next travel we will chose another dates because we don't want to travel in a ship where there are a lot of children whose parents don't look after them. Jacuzzis with children jumping, children arguing, running without education. We don't like the places that MSC goes, for example Marsella!!!! I prefer Villefrance or Niza. Napoles is a dirty city and If you have been in Napoles and You have visited Pompeya the second time that you go to Napoles isn't good. The Meraviglia is incredible. An excelent service in the restaurant by dinner with Sihuare. We have looked other MSC ships but we don't like the ports that MSC travels, in Caribian I prefer the Pullmantur round (Cartagena de Indias, Panama) we don't visit a lot of islands without history and we want to visit monumental cities. Msc is an Italian company and you know this is an Italian Company all the time. When you can talk with a Spanish service is good. Read Less
2 Helpful Votes
Sail Date: September 2017
Beautiful ports of call. Excellent service. Stateroom was the best ive been on. 10007. Only 10 like it on ship. Corner deck with jacuzzi. Suite. 2 sliders on deck. Food was excellant. Very different embarcation, almost lik e a hop on, ... Read More
Beautiful ports of call. Excellent service. Stateroom was the best ive been on. 10007. Only 10 like it on ship. Corner deck with jacuzzi. Suite. 2 sliders on deck. Food was excellant. Very different embarcation, almost lik e a hop on, hop off. Not all passengers embark and disembark at one port. We embarked in Naples, a bit confusing and inconvienent. I suggest Genoa. Reviews prior were very negative. I felt i neede to post a positive review. Would book again and highly reccommend. We were a group of 10. Booked our own excursions for a better price. Highlights in Taormina, Provence and Santa Margherita. Bring Euros. Ship charges a significant fee and not too many atms in ports of call. Yacht club was extra special offering a more luxurious experience, worth thr extra charge.Butchers cut steakhouse was the best steak i have ever had...anywhere. Other speciality restaurants were just ok. Read Less
43 Helpful Votes
Sail Date: August 2017
The only good thing about this experience was the ship, it is new. that is it. The entertainment is a joke, the food is horrible, they nickel and dime you, you have to even pay for water. They recently changed it for American market to ... Read More
The only good thing about this experience was the ship, it is new. that is it. The entertainment is a joke, the food is horrible, they nickel and dime you, you have to even pay for water. They recently changed it for American market to which water is free. Watch out for $10 a day per person for service charge. They do not tell you unless you asked for the bill. Are you kidding me? Stay away from this cruise line. They also have restaurant to which you can pay for. We tried them as well. The food was marginal at best. The security crew to allow you to get out of the ship and back are not at all friendly. When you get into the ship, you will be harassed with a lot of sales people to sell you drink packages, spa packages, and other. Don't buy it since it is not worth anything. Read Less
16 Helpful Votes
Sail Date: August 2017
Our previous cruise experiences were with Thomsons, NCL, Carnival and Disney. Ship – fantastic, big, bling and fitted out top quality stuff all over Embarkation /disembarkation – Smooth and efficient as all ports are embark / ... Read More
Our previous cruise experiences were with Thomsons, NCL, Carnival and Disney. Ship – fantastic, big, bling and fitted out top quality stuff all over Embarkation /disembarkation – Smooth and efficient as all ports are embark / disembark Food – poor Service levels – high Shows – Cirq du Soleil (extra cost) very good. Others a mixed bag. Lots of music and bands playing at various parts of the ship Ship’s IT infrastructure – SHAMBOLIC The buffet was limited in choice with no premium items or in fact rarely anything other than pasta, pizza, fruit and things like bacon and eggs. Bacon was usual med stuff – 50% fat and essentially a vehicle to hold the cooking fat. Good choice of bread and pastries. Nothing was ever hot in the buffet, not even freshly laid out stuff. Occasionally, they would bring out a small joint and start carving it but it would only serve around 20 people and that would be it. The restaurant was worse than the buffet. Although food was delivered looking stylish, everything was delivered luke warm except some desserts which were cold from the fridge. On the first night one of the options for main course was ‘suckling pig’. It was 30-40 % fat, cold and more like belly pork and just about inedible. Things got little better. Portions were very small too so it seems that they expected you to fill up in the buffet on pizza. By day 2 we were worried that this would be the first cruise we would return from weighing less. On day 4 we decided to try one of the extra cost restaurants – Butchers Cut. This is a steak restaurant and was good (could have been very good but let down but the use of frozen chips – in-excusable in a restaurant which costs £35+ for main course. The food was served hot! As usual everything bought on the ship (which included water in the restaurants) was subject to a 15% service charge. However, the calculated 15% was incorrect when viewed on the TV in the cabin. E.G. wine at 18E = 2.69e service charge (should be 2.70). Another drinks bill for 10.65 showed 15% service charge of 1.61euro (correct value = 1.60). Every calculation of 15% was incorrect. I pictured this on my phone and raised it with customer services who denied it ‘the computer cannot be wrong’ simply dismissing the photos of the TV screen and refusing point blank to discuss it. Every other purchase had the incorrect 15% figure but at the end of the week it tallied ok. I have detailed this point about the 15% service charge because it is typifies a major problem on the ship and one which it’s difficult to understand how MSC are unable to resolve – the IT infrastructure. The ship is IT intensive with monitors all over the place which allow you to book shows and excursions etc. They even have an app for your phone for this but unfortunately the whole system is unreliable. In fact, it’s worse than useless sometimes because often you book things using it (show / excursion etc) and, whilst you will have received confirmation of the booking, when you get to the show they have no knowledge of the reservation. You are NOT booked. Having read about these issue on previous critic of the ship we went prepared for this and pre booked and paid the Cirq shows. Still, we arrived at the door for the performance we had booked and the handheld tablet they use to check you in had no record of our booking so we couldn’t get in – classic example of ‘computer says no’. The check in staff at this point were under siege from several other irate folks with similar issues but, armed with my printed email booking confirmation, I wasn’t going to back down. Tempers got raised and then they went and checked on another computer system which confirmed we HAD booked and paid so we got in. I don’t know about the other folk still at the door arguing however. So, in this case the hand- held device was not synced to the main system or something like. We had further problems trying to book the other shows whilst on the ship. The system would only let me (the party leader) book for shows, not the others in my party. We discussed these things with the waiter in the restaurant who said that the restaurants (which also rely heavily on IT) had also experienced severe problems when the ship launched but things had improved since then. The other shows were a mixed bag. A couple of them featuring the ship’s staff were good but one called ‘hands’ had a bloke casting animal shadows onto a large white screen. This was good for 15 minutes but unfortunately the show lasted 45 and the rest was ‘illusions’ which were clearly aimed at 7-year olds even though the show was on at 10.30pm. Overall, the cruise is aimed at families and there lots of activities going on at various points on the ship which we didn’t try. Don’t pick this ship expecting good food but prob a good choice if you have sports loving kids around 8-14. We were fortunate in that we had privately arranged excursion in most ports otherwise the cruise would have been ruined by IT and food. ** if you want to take alcohol on board to hide the disappointment in the food its worth considering doing this at Barcelona and Valleta. To get onto the cruise ship jetty you go through security by showing your cruise card and then you are confronted with alcohol shops. These can only be accessed by cruisers so presumably would have to close if the ship didn’t allow you on with alcohol. We passed the bags through the scanner no problems. Equally, when you embark on the ship they ask you if you have any bottles – just say NO. Read Less
15 Helpful Votes
Sail Date: August 2017
This ship had the rudest staff no good morning and the rudes customers ever I have been on several ships and this was the worst .No hand sanitiser as you enter dinning room .Room wasn't clean even when they were supposed to have ... Read More
This ship had the rudest staff no good morning and the rudes customers ever I have been on several ships and this was the worst .No hand sanitiser as you enter dinning room .Room wasn't clean even when they were supposed to have cleaned it big clumps of somones hair on floor food left outside our cabin not mine .dirty carpets all down the corridor this ship is only two months old God help it after a year .paneling coming off in stairs and broken glass in casino would not recommend this ship to anyone they need to train staff to at lastest smile .staff in restaurant too busy taking selfys of each other to serve you people pushing and shoving at meal times food left all over ship it was shameful to look at shame on you msc it only takes one person to have norovirus and all the ship will be down Read Less
1 Helpful Vote
Sail Date: July 2017
Dear cruisers, suffering from celiac disease. My children and I are suffering from celiac disease, and because of this, since we have been diagnosed, we only cruise with MSC, as it is the only monitored by the Italian Society for Celiac ... Read More
Dear cruisers, suffering from celiac disease. My children and I are suffering from celiac disease, and because of this, since we have been diagnosed, we only cruise with MSC, as it is the only monitored by the Italian Society for Celiac disease. I have to tell you that although food is great , without any objection, I have to comment on our dissatisfaction. As you just know on all the cruise ships food is available all day long until late night hours. We celiacs are convicted of eating food only in the main restaurant and only 3x daily. Which means that if you leave the boat late for lunch or dinner you stay hungry !!! Since we experienced it two years ago, last year I asked for a new cruiser MSC Meraviglia will the food be available at a particular location throughout the day? Since the response that the MSC gave was positive with enthusiasm we have boooked a new cruise. However, I must say that I was disappointed that everything was the same as on the other ships. I ask staf on board lunch packet for me and my kids , so that we could eat something between lunch and dinner (there is no gluten free food outside the main restaurant) but this was only possible on the day that we had a paid excursion. The worse thing for my kids is walking and smelling pizza , looking ice cream and pancakes and nothing FOR US!!!Otherwise, MSC Meraviglia is really one of the finest cruisers , the entertainment team is the best so far, and the food is outstanding. Why then MSC can not give us at least only a small detail, like an afternoon gluten free snack (fruit , sandwich, cookies, pizza for kids?). We look forward to that day!!! Regards Coeliac princess and kids Read Less
27 Helpful Votes
Sail Date: July 2017
First of all the good news, it s a beautiful ship! Cabins are very nice and quiet. Other positive point is the entertainment team, it s a big team and most of them are really nice, except for the italians...unfortunately, like all the ... Read More
First of all the good news, it s a beautiful ship! Cabins are very nice and quiet. Other positive point is the entertainment team, it s a big team and most of them are really nice, except for the italians...unfortunately, like all the italians on board, they lost their friendly attitude somewhere and they give you the feeling they are far better than the rest of the world. All the negative points : * nobody welcomed us on board, no explanation, we had to find out everything ourselves. * kids club staff very unfriendly * restaurant terribly unfriendly waiter, very slow service and tables are so close to one another that the waiter bumps you like 20 times .. * bar service, same story, slow, and on top of it all...we had an all in package and it happened to me 4 times on a one- week cruise that the drink i ordered was not available. I can assure you, a soft drink can not be the hardest drink to get on board, but one barman discussed with me about it, saying that this is a ship and it s not like on land. I cruised a lot, i never encountered this in any other cruise line. I had to go to another bar to get it....i might as well stayed at home , there i also need to do it myself. * guest service has lines from here to Tokyo. When it was my turn, she picked up the phone 6 times...don t know why ... but the wristwatch we wanted was not available, blablabla. Come back another day was the answer. I did the cruise without wristband cause queing to hear they don t know how to do it, is not really an activity to look forward to. * main pool too busy, and the result of that too dirty. Food, paper...drifting everywhere. * horizon pool and sundeck is to avoid when boat sails out of a harbor. All the soot from the engine flies upon you, clothes are black, skin is black, nothing nice about that.. * another place to avoid is the buffet, unless you want to eat the same pizza, the same ham and the same salad over and over again ... * soft ice..queu is enormous... * parties start at 23.30 or 24.00 at night...really late if you want to do excursions the next day. * ship uses 5 languages to make an announcment...very boring * shore excursions...they don t expect tips and you can tell by the way they act during the excursion, boring, boring, boring .. After sailing with this line, we now know the American lines are 100 % better than this one. If you only find out after 6days that there is a cruise director on board then you did something wrong as cruise director. But then again, he was italian and busy with himself, not with guests... Read Less
9 Helpful Votes
Sail Date: July 2017
We booked this cruise on 2 aspects, ports of call and being a new ship. We purchased the Aurea package with the focus on my time dining and drink package. We boarded in Naples, what chaos! As they began boarding the Select room ... Read More
We booked this cruise on 2 aspects, ports of call and being a new ship. We purchased the Aurea package with the focus on my time dining and drink package. We boarded in Naples, what chaos! As they began boarding the Select room packages, the crowd erupted, people fighting and yelling. MSC, did not handle this with any professionalism or organization. Generally ship is a cross in design of RCL/Celebrity ships. However, space to passenger ratio makes common areas and buffet area very busy and congested. Pools always congested and many passengers hogged beds. No clear policy on timelines of unoccupied beds. NOTE, is you have mobilty issues, no doors have automated openers. In common areas especially on open decks, you will need help. In regards to food, it was lacking of options in buffet and MDR menu options could have been better. The food that was offered was good and tasty. Drink options were satisfactory for beverage package. Lots of cocktails included. However dining and bar areas we lacking staff. Dinner sometimes took 2 to 3 hours. Room service was at a surcharge and breakfast was continental options only. Shows where not what I expected. Subpar. We did do Cirque show, that was great. Port debarkation and embarkation was good. Shore Excursion desk was helpful. Be aware some excurtions have long transfer times. In summary, MSC needs to reevaluate staffing and food options to be comparable to RCL or Celebrity etc. Until then, my recommendation is to look at other cruise options unless you are choosing this cruise on the basis of cost, then you must evaluate it on that basis and ignore some of the misses. Read Less
46 Helpful Votes
Sail Date: June 2017
I would avoid this ship. It is not large or well-staffed enough to handle its own crowd of customers. The Mediterranean port cities are excellent, on the other hand! I was on the Meraviglia during its second week of cruising, embarked ... Read More
I would avoid this ship. It is not large or well-staffed enough to handle its own crowd of customers. The Mediterranean port cities are excellent, on the other hand! I was on the Meraviglia during its second week of cruising, embarked from Naples for a seven day cruise with extended family. My family of four (two kids, 5 and 2) were in our veranda room with us, in the Aurea class on deck 14. Overall, I was disappointed with the ship. I knew it would be crowded (ship was close to, if not fully, sold out), but it was surprisingly ungracious. Sections of the ship were frequently closed off, forcing the considerable masses into uncomfortable places. Decks would be chained off completely or exclusive for certain cabin classes, dining rooms or whole sections of the buffet would be closed for unexplained reasons despite dense and unworkable crowds, odd rules would apply to different drink stations/bars about whether water (or coffee, or soda) could be served at different times of day. For my young kids, food quality is a non-issue; we just want them reasonably well-fed until we can visit each port. That said, the food was bland. More important for us, the dining room did not open until 6:45 and the buffet did not open until 7pm. There was absolutely no food (except at up charge restaurants) between 4:30-6:45pm, which overlaps with the kids' dinner time. We adjusted by keeping a stock of pirated rolls and fruits in the room from breakfast, to be available once we returned to the ship. This felt unnecessary and absurd. With the Aurea class, we had access to the lovely space on deck 19. This was the savior for our family when we were on the ship. There is a pleasant, lukewarm hot tub that overlooks the massive and insanely crowded pool deck. Great mix of shade and sun, never crowded and its own drinks service. Excursions: we only did one excursion through MSC to Mt Etna and Taormina, which was a big hit with the kids. BUT. I booked it before we left on MSC's website and they had no record of it. I had to rebook on the ship. I would blame myself - maybe I never hit the final submit button? - except that the same thing happened to another family in our group, all of us pretty darn internet savvy. Lots of things didn't work. I downloaded the MSC app to get mobile boarding passes, and spent some time inputting all of our info the week before we left... it did not work at embarkation. I had to add my credit card twice to the cruise account during the cruise, because for some reason we kept getting notices that we did not have a credit card attached to the cabin. (Internet access: we bought the premium internet package for 70euro, and paid an additional 30euro to add. ALL we did was check email once a day, with all background apps set to NOT REFRESH at all, and the plan was insufficient. You are better off using an international cellular option and waiting for the ports.) Our cabin (and the cabins of our extended family) was average, which is surprising for a new ship. Poor storage and dark (and I am adjusting for the fact that we had four people in the cabin). Beds, bunk beds were excellent, and the bathroom was clean and spacious. On deck 14 we were just under the overhanging roof from the pool deck on deck 15. We could hear everything, including the 23:30 DJ dance party and the 05:00 Sunrise DJ party. It always sounded like a herd of elephants was pounding on the roof. Avoid. Staff/crew seemed excellent and they worked very hard. Leaving the cruise for the ports was generally very smooth and easy. Minor annoyance - no laundry facilities on the ship, unless we used the very expensive service. We traveled light, banking on laundry, and ended up doing a lot of sink washes. We loved the ports, we loved the mix of cities, and for our multi-generational family, the cruise just made sense. This ship, however, was an unfortunate choice, and I would avoid booking Meraviglia or MSC again. That said, if you are getting a good value (we did not), and you don't really care about the ship, GO GO GO. Read Less
MSC Meraviglia Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 4.0 2.9
Entertainment 5.0 3.3
Public Rooms 5.0 3.6
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 4.0 3.1
Enrichment 2.0 2.9
Service 4.0 3.2
Value For Money 5.0 3.1

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