5 Naples Family Cruise Reviews

been with marella before,not the biggest ships but some value as the basic drinks package is in with the price,entertainment was good and the food is good,but not the italian restuarant the vote is out on that,but Norras paizza place ... Read More
been with marella before,not the biggest ships but some value as the basic drinks package is in with the price,entertainment was good and the food is good,but not the italian restuarant the vote is out on that,but Norras paizza place excellent,although they say referb ship only in the public areas cabins not only bathrooms the food is good and lots of places to eat from lots of choice,thae speciality restaurants are also very good the standard drinks package is excellent but they dont do banana banches on explorer 1 or 2 as they do on discovery,you can upgrade the drinks package if you like, entertainment i the main showroom is very good and varried,however on deck its the normal entertainment as on all ships no maps or info given out for your destination of the day wich is not very helpfull,they say look at the screen as this is saving papper,but seem to deliver plenty of crap in flyers to your cabin every day to sell you things. the flight to and from Naples (nighmare)on arriving half a mile walk along streets to the coaches,plus 1 broken wheel from flight on returning 2and a half hour delay while sitting on plane waiting for luggage to be loaded,only 1 small glass of water from tui,arrive gatewick 2 hrs 45 mins late another brocken wheel and zipper riped on case, I would use marella again but never NAPLES AVOID,but it would be about itinery first,the suites on board marella 2 i would not call suites at all just lager balcony cabins Read Less
Sail Date June 2019
Sat on floor as little seating in Naples port for over 5 hours with approx 1000 people. Rolls and water far between if can run and get them. As a pensioner with arthritis i couldn’t so a lady bought me chocolate at shop as starving . ... Read More
Sat on floor as little seating in Naples port for over 5 hours with approx 1000 people. Rolls and water far between if can run and get them. As a pensioner with arthritis i couldn’t so a lady bought me chocolate at shop as starving . Very little information. Told ship being deep cleaned as noro virus onboard although passengers There from previous cruise. Onboard ship found it extremely cold in all areas. Air vents blowing cold air even though unusually cold in Italy. Cabin thermostat not working . Other people saying same. Only felt warmer second week in Greece when weather warmer. Still had cold areas though. Woken 08.40 first morning after a very cold night with extremely loud vibrating metal hammering above my cabin. Forty five minutes later c/services sent maintenance man. He phoned someone but didn’t speak. I visited c/service desk , told working on air con and would only last one day. Four days later after same noise, same time plus every afternoon to a degree every day I was distraught from lack of sleep and very upset it finally stopped. I had tatty grubby shower curtain until door fitted on day 12 of cruise. No tv for 4 days then hit and miss. Electrician fitting low level lights on my deck several days, huge cable reel and tools to walk round. Plus huge noisy blowers drying wet carpets in lift areas. Good choice food in buffet but mostly only luke warm, even meat and fish, possible due to very cold temperature in ship. On positive side. Crew were wonderful, friendly ,nothing too much trouble. Shows brilliant. Lattitude 53 restaurant lovely service and food. I paid a lot of money for this cruise and am bitterly disappointed and upset that marella would treat its passengers this way. Read Less
Sail Date May 2019
We have sailed on the Seaside two previous times and had very good experiences. This time, things certainly changed ! Dining room dinners were substandard for sure, although our dining room staff were very nice and did a good job, ... Read More
We have sailed on the Seaside two previous times and had very good experiences. This time, things certainly changed ! Dining room dinners were substandard for sure, although our dining room staff were very nice and did a good job, doesn't make up for the food. Terrible selections and poor quality of entrees, the specialty restaurants were nothing short of perfect. We should not have to pay to get a good meal, even their pizza was terrible !at the buffet which we always enjoy. We got better pizza in Ocho Rios ! The bar staff was over burdened and apparently getting an olive for a Martini is a stretch ! They do a great meet and great and have done we enjoyed them on Seaside before. The rooms are small but we knew that from previous cruises on Seaside. Would I be going again on the Seaside, right now I need a rest from MSC !! Read Less
Sail Date November 2018
I have a child and this cruise offered interesting places, at the right time, offering a kids club.. While the rooms were clean and neat and the food ok, the real downside was our noisy cabin right above a night club disco. They ... Read More
I have a child and this cruise offered interesting places, at the right time, offering a kids club.. While the rooms were clean and neat and the food ok, the real downside was our noisy cabin right above a night club disco. They were unable to move anyone and as the bass was so strong and volume so loud I tried to have the music level lowered. There was lip service paid to my complaint, however on the second night I did have an ‘audience’ with the cruise customer service manager. For that night only the music was turned down. Then the next night up again. While asking numerous times to turn it down, this did not happen. Spoilt the cruise for me entirely... ‘yes madam’ ‘yes’ and then not being heard. My child had a great time with the lovely staff at mini club. Internet service was poor. I paid a lot of money for premium internet but audio and video were not available. It ran out quickly and the fine print tells you to stop it if you don’t want your allowance to run out. Then when it didn’t work again I was pressured into paying for more.. ended up costing about 150 euros fir 5 days... felt ripped off... Read Less
Sail Date September 2018
We booked this cruise on 2 aspects, ports of call and being a new ship. We purchased the Aurea package with the focus on my time dining and drink package. We boarded in Naples, what chaos! As they began boarding the Select room ... Read More
We booked this cruise on 2 aspects, ports of call and being a new ship. We purchased the Aurea package with the focus on my time dining and drink package. We boarded in Naples, what chaos! As they began boarding the Select room packages, the crowd erupted, people fighting and yelling. MSC, did not handle this with any professionalism or organization. Generally ship is a cross in design of RCL/Celebrity ships. However, space to passenger ratio makes common areas and buffet area very busy and congested. Pools always congested and many passengers hogged beds. No clear policy on timelines of unoccupied beds. NOTE, is you have mobilty issues, no doors have automated openers. In common areas especially on open decks, you will need help. In regards to food, it was lacking of options in buffet and MDR menu options could have been better. The food that was offered was good and tasty. Drink options were satisfactory for beverage package. Lots of cocktails included. However dining and bar areas we lacking staff. Dinner sometimes took 2 to 3 hours. Room service was at a surcharge and breakfast was continental options only. Shows where not what I expected. Subpar. We did do Cirque show, that was great. Port debarkation and embarkation was good. Shore Excursion desk was helpful. Be aware some excurtions have long transfer times. In summary, MSC needs to reevaluate staffing and food options to be comparable to RCL or Celebrity etc. Until then, my recommendation is to look at other cruise options unless you are choosing this cruise on the basis of cost, then you must evaluate it on that basis and ignore some of the misses. Read Less
Sail Date July 2017

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