Like most people we spoke to we chose this cruise because of the port stops in Alexandria, Safaga and Jordan ( Petra ) all of which were cancelled. Other cruise lines were still using these ports. Also a lot of passengers only found out about the cancellations either when they embarked or after flying in to the embarkation port. Too late to cancel. Disgraceful treatment led to a lot of disgruntled ...
Let me start by saying staff are FABULOUS however the rooms are very shabby, like a poor quality 3* hotel at best. They are kept as clean as possible by the staff but the carpets are grubby and stained, the sofa also stained and grubby from age not a lack of attention from staff.
Pool areas are really awful, like a bad version of a Butlins camp, overcrowded and horrible walking through tatty ...
I was offered 50% discount on a future cruise after breaking my fibula on MSC Seaview- chose a 7-nt Med cruise.
•MSC changed the itinerary before departure, no longer visiting Croatia (added 2 nts by way of compensation)
•embarkation was chaos
•room was ‘tired’ & needs a refurb
•bathroom sink water didn’t drain, called plumber to fix
•connecting balcony door rattled all the time (I ...
If you have a family do not book MSC Cruises!!! They will separate your family. That's what they did we us.
We booked 2 rooms with 6 months in advance, one in front of the other. 2 weeks before the departure we learned that they changed one of the rooms to 3 decks above. We called and emailed many times before the trip, but nothing helped. They claimed they couldn't do anything and we should ...
Red Sea cruise
Have taken over 20 cruises including 4 with MSC but Splendida was by far the worst ship. Nothing was clean, no antibac available especially at restaurants, public bathrooms mostly had no soap or toilet roll. The cabin was clean enough but was tatty and the balcony was filthy.
Food quality in both the self service and main restaurant was poor, limited and very basic - have ...
Complaints: 1) Even before the cruise started, upon booking at the said price, 30% of the cruise price was added on as taxes. That was a surprise to me - I never found out who got that tax money, or what it was used for. €300 wasted? Time wasted trying to find out, unsuccessfully, what it was about.
2) Before I even got on the cruise there was chaos. Despite reading all paperwork - I was not ...
My previously booked NCL cruise out of Portugal was cancelled and I was hoping to replace it with similar cruise in the same time block and saw this low-priced alternative but it was a big mistake. Terrible communication, never told me what was needed or even tickets, unable to reach MSC by phone or login in on website. Never told me port of Casablanca cancelled or that could not leave ship at ...
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Hello, we boarded Msc Splendida on the 3rd of August. 2021, .At the embarkation, although we were vaccinated and with a test done in the last 24 hours, they did it again, that's a good thing. Problems began to appear one by one. A first problem was with the assurance that ...
Our cruise dates were from 01/11/20 to 10/11/20.
We booked this cruise almost immediatly after a great experience we had with our first cruise on the MSC Lirica.
This cruise took place as Covid regs were lifting and the embarkation process was lengthy and thorough which is what you would expect from such a company, we booked the cruise pre-Covid.
First disappontment when we gained access ...
to go to places i have never been,but this did not happen as the itinary changed frequently and we had to go to places i was not interested in,out of the 28 day cruise we were at sea for fourteen of them as we were not allowed to dock.in my opinion this cruise should never had taken place and should have been cancelled.ships main staff could not or more to the point would not answer straight ...