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2 MSC Cruises MSC Splendida Europe - Black Sea Cruise Reviews

Having read varied reviews we went on MSC with low expectations but hopeful, as my husband understands Italian we may find experience better than others who have reviewed it. In fact the announcements on this trip started in English ... Read More
Having read varied reviews we went on MSC with low expectations but hopeful, as my husband understands Italian we may find experience better than others who have reviewed it. In fact the announcements on this trip started in English followed by German, Italian & more! I guess it depends on which nationalities make up the passenger list. Boarding-Very swift. We waited for 15 mins seated and then queued for 3 mins and then straight on and cabin ready for us. Cabin-14235 large with enough storage. Kept clean by attendant. Good balcony size - great to have breakfast on! Some engine vibration from engine when docking or turning and one night felt movement across English channel but ok. Tip: Take fridge magnets to hold back material shower curtain and put up notices/tickets in your room! Food- all good. I actually preferred the buffet where you could pick what you wanted and in the desired quantity. There was pizza slices there daily and a good fresh fruit & salad choice. Also quite a bit of vegetarian choices. We did go to dining room on a couple of occasions and it was fine but a little chaotic with a mix up of food and drinks orders but acceptable and understandable. We had breakfast in room each morning at no extra charge. This made it pleasant to ease into the day before the time off the ship. It always seemed to arrive early and staff were very good. Ice cream just wonderful at plaza and included in package. Staff- were great. Friendly and eager to serve drinks in all bars regardless whether we had package- which we did. Customer service desk always helpful too. Entertainment- not the best but acceptable. (Similar rating as Thomson but not RC or NCL Epic!) Flamenco was on twice in a week and while I enjoy it didn't want to see it twice! The Saturday show with contortionists and acrobatics was great. Someone told me the guys from 'cirque du soleil' have been training them- it showed! It was brilliant. Music in bars was varied. The best was the classical music but there were never seats so get there early if you like this kind of entertainment. Other singers were just not that great. I couldn't get English Chanel on TV other than news and really missed having music to listen to in the room. It is a shame they don't put on movies in the theatre. Excursions- we did our own thing and having researched well we found some amazing places and all at a fraction of the cost of the ships trips by using public transport. We enjoyed all the ports we visited thanks to my research beforehand. Disembarkation- at Southampton-U.K. Customs insisted on a face to face with all on the ship when we left (even those staying on ship!) This meant we queued for an hour to get off but this was not MSC's doing just UK being cautious I guess. Would I travel on a MSC again? Absolutely! The ship was impressive and food excellent so great value for money and good selection of ports. Next time I will make sure I bring my own music to listen to and perhaps a film or two on my iPad to watch. Read Less
Sail Date September 2016
I would like to make a complaint of my last cruise with MSC. In October 2013, I made a cruise in the Mediterranean in the ship Lirica. I reserved a balcony and this trip was great. I had a beautiful view from my balcony. I was so ... Read More
I would like to make a complaint of my last cruise with MSC. In October 2013, I made a cruise in the Mediterranean in the ship Lirica. I reserved a balcony and this trip was great. I had a beautiful view from my balcony. I was so pleased with MSC that I decided to make another cruise with the same company. So I reserved the cruise from Hamburg in the ship called Splendida. And I made this trip this September. This time I also reserved a cabin with balcony, but unfortunately they gave me a balcony that had in front a life boat and the mechanism they use to unboard passengers at the ports. The result was that I couldn't see anything at all. I didn't have the beautiful views of the other trip in Lirica. I went immediately to the bureau of Customer Service of the ship and they told me that they were very sorry but that the ship was full and that they couldn't change me to other cabin. So I had to stay the 11 days of the cruise the same way as if I had been in a cabin without balcony. I think that in cases like this you have to compensate the passenger in a cabin with that limitation and not charge the same price as the balconies with a normal view. As i am retired and I am not rich, and you know very well that cruises are expensive, (and cabin with balconies more), I have to save money to afford this cruise. After my first trip I was a great fan of MSC and recommended it, but now I feel betrayed and deceived. Read Less
Sail Date September 2015
MSC Splendida Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 3.3
Entertainment 5.0 3.3
Public Rooms 4.0 4.2
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Shore Excursion 4.0 3.1
Enrichment 2.0 3.0
Service 5.0 3.8
Value For Money 4.0 3.7
Rates 4.0 3.7

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