Complaints: 1) Even before the cruise started, upon booking at the said price, 30% of the cruise price was added on as taxes. That was a surprise to me - I never found out who got that tax money, or what it was used for. €300 wasted? Time wasted trying to find out, unsuccessfully, what it was about.
2) Before I even got on the cruise there was chaos. Despite reading all paperwork - I was not ...
My previously booked NCL cruise out of Portugal was cancelled and I was hoping to replace it with similar cruise in the same time block and saw this low-priced alternative but it was a big mistake. Terrible communication, never told me what was needed or even tickets, unable to reach MSC by phone or login in on website. Never told me port of Casablanca cancelled or that could not leave ship at ...
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Hello, we boarded Msc Splendida on the 3rd of August. 2021, .At the embarkation, although we were vaccinated and with a test done in the last 24 hours, they did it again, that's a good thing. Problems began to appear one by one. A first problem was with the assurance that ...
Our cruise dates were from 01/11/20 to 10/11/20.
We booked this cruise almost immediatly after a great experience we had with our first cruise on the MSC Lirica.
This cruise took place as Covid regs were lifting and the embarkation process was lengthy and thorough which is what you would expect from such a company, we booked the cruise pre-Covid.
First disappontment when we gained access ...
to go to places i have never been,but this did not happen as the itinary changed frequently and we had to go to places i was not interested in,out of the 28 day cruise we were at sea for fourteen of them as we were not allowed to dock.in my opinion this cruise should never had taken place and should have been cancelled.ships main staff could not or more to the point would not answer straight ...
Please do not take this cruise. My family went on this cruise and while there were some positive experiences with the destinations we visited, breakfast buffet and turndown service there were to many things negative. The customer service on the ship was just ridiculous, elevators became unusable due to there limited capacity and the shops overcrowdedness, the pools on the ship were small and ...
We usually cruise the Caribbeans but wanted to show our daughters a bit of Europe for a change.
Although the food reviews had us worried we figured it couldn't be too hard to find something eat. Wrong!
I can only say that most of the time half the buffet was closed and the other half was over crowded.
They served the same food the whole cruise more or less (recycling everything). They had ...
We're do we start embarkation at Genoa was a shambles great start .We were all given numbers which u didn't need we queued for around 1 hr 30 mins which was in a hot and stuffy building
Then came the ship msc splendida which is a great ship but let done so much by staff who don't no what they are doing .Having sailed with other cruise lines this was terrible
Food was ok nothing special ...
I have read several reviews of the Splendida MSC and must say I am very surprised with most reviews being top stars. I can not concur with the same high rating.
For a great majority of time spend on the boat I was absolutely terrorized by gangs of unsupervised and out of control kids ( thanks for port excursions!).
It was impossible to enjoy cup of coffee, dinner or even alone time in your cabin ...
Our first cruise, entered with a spirit of hope and excitement soon to be dashed!
The initial shock was the wave of disembarking passesnges at Barcelona who almose trampled us as we tried to board and the slow and inefficient boarding procedures.
After hours of queueing, a very friendly member of staff brought us to our well appointed cabin. The cleanliness of the ship and efficiency of the ...