1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Splendida Review
  5. MSC Splendida Cruise Reviews

2 MSC Cruises MSC Splendida Cruise Reviews for Cruises for the Disabled Cruises to Mediterranean

We spent a good week because the family company we had was great, but the service on the cruise is better. I have been to other shipping companies and this was the first time with MSC and I think some services are better. To start the ... Read More
We spent a good week because the family company we had was great, but the service on the cruise is better. I have been to other shipping companies and this was the first time with MSC and I think some services are better. To start the tour service, I think they should take care of the explanations of the excursions to the clients, they do not give enough information. The dinners are very monotonous, there is no animation of any kind, for example, dinner of the captain and the captain? He does not come to dinner, you go to take a picture with him .. it should be him who comes to see his customers. Dinner in white ... And ...? if .. people wear white And ...? I do not see animation or support on the part of the waiters and so all the nights ... The animation for the day a little loose ... the daytime entertainers do not look for customers, they do not encourage them to go out and participate ... they are not animations that encourage them to participate. We took a person with a wheelchair, we received in the cabin a letter so that any help we needed to call a number and ask for a person and after three days calling and complaining at the reception, we are still waiting for us to be called and we were asked to apologize at least, because no one picked up the phone and the time we got it they answered us in English (we are Spanish) and they told us that there was nobody that could attend to us and they hung up the phone. We complained at the reception and until today ... without solution, thanks to which between us we could find solution, but not thanks to the supposedly special attention that had that person on board by the circumstance of going in wheelchair. Cruise in size, visually huge and where they take care of the boat a lot, but not the customers, appearance of luxury and seriousness that you need to make the customer feel comfortable. The cabin very nice, size and cleanliness, the life that gives the balcony is amazing. I will return and continue to cruise, but with other companies as before, with companies that take care of their customers. Read Less
Sail Date May 2017
This was our first cruise and exceeded all expectations, my husband and I, our 11 year old son and my mother who is disabled and uses a wheelchair full time. Our cabin was a balcony fantastica grade which although compact had all ... Read More
This was our first cruise and exceeded all expectations, my husband and I, our 11 year old son and my mother who is disabled and uses a wheelchair full time. Our cabin was a balcony fantastica grade which although compact had all facilities and ample storage space for 3, my son actually used the sofa and was perfectly comfortable ( not a sofa bed - as we had opted for this type of room to be next door to mum and the disabled cabin which was extremely spacious, approx 1.5 times the width of the standard cabin, perfect for the wheelchair to maneuver, the bathroom was also a level floor wet room and there was a ramp out to the balcony so mum was able to be totally self sufficient, much thought had gone into the design with low level shelving / clothes rail etc. One benefit of the fantastica package was the option to order breakfast in the cabin, and this was an invaluable service particularly for my mother, but also enjoyed greatly by our son who preferred to take time getting up and also the breakfast in the main buffet could be rather busy at peak times ie prior to disembarkation for the day trips. I found the service and staff attitudes to be helpful and accommodating and did not experience any negativity at all. The main buffet bora bora / pago pago was enormous with certainly something to suit all tastes, we only discovered the "ethnic" section after a few days and enjoyed a wonderful biriani & some thai food there, there was also fresh pizza and always a carvery roast joint, plus everything you can imagine and more, yes occasionally quite busy but we always found an accessible table quickly. The evening restaurant we were assigned was the La Reggia, & the food was lovely except for the "always available" chicken option which was really a very bland grilled breast with fries, maybe ok for kids. For us the only problem was you had either first or second sitting, first being at 6.30 which we felt was too early, particularly on the day in Rome when we only arrived back to the ship at 5.30 pm and second sitting was at 9.00 which again for us is far too late, it would be an improvement if you could have a flexible timetable, or at least be able to swap on occasion but i was told if we changed we wouldn't be able to change back again later in the week. Pools: 2 x outdoor & 1 indoor not unsurprisingly a little cold at the time of year! - but plenty of jacuzzi's with lovely hot water, sometimes busy but we found the back ones usually less busy / empty, fab to watch the sunset at the end of the day mmmmm!! Bars: So many to choose from, most with music or entertainment of a very high standard, plus the fabulous broadway style shows which were so professionally performed. Again all areas of the ship we found to be very wheelchair accessible, at peak times ie just before dinner sittings the main midship lifts were often crowded and we had to wait a while, however we solved this by walking along the passageway to the lifts at either end and found there often was no one else there. Drinks: We opted for the allegrissimo all inclusive package and found it well worth the money, (certainly saving us overall quite a lot) e.g: wine by the glass was 5 euros per glass / gin & tonic 6.50, cocktails approx 7 euros. With ice cream, coffee, tea & water included too it made sense for our party. Ports of Call: All were extremely accessible with ramps/ or passenger tunnel & lifts in the terminals so no problem for the wheelchair or people with pushchairs. ON ARRIVAL: Our tickets stated 3pm for check in, but luckily they opened it early and we were on board by 11.30. ON DEPARTURE: I hadn't realised that usual cruise practice is to disembark all guests as early as possible, i had expected it to be more like an Hotel with room check out by 10 ish and leave ship maybe by midday, however, all guests were given a disembarkation time of 9.20, and out of the room by 8 am & were ushered out in groups enmass to collect luggage in the terminal. I am sure this could be vastly improved to facilitate a more relaxed departure, especially as the brochure states "8 days / 7 nights cruise" which in this case is not! Having said that... when i asked at reception if it were possible to do something for us to delay the early departure as our flight home did not depart until 6pm and with my mum having to be sat then all day in her wheelchair, they were very helpful and allowed us to leave our luggage at the reception area and to stay on board a little longer which made all the difference to us, otherwise i think it would have marred an otherwise perfect experience on board. Tips for Civitaveccia /ROME: Had a fantastic tour of Rome with : CIVITA TOURS Departed ship approx 9am On the advice of another guest we took the "FREE SHUTTLE" which is available from the ship to the terminal just outside the port ( this is because the port authority does not allow the public to move around inside the port area on foot, so the free shuttles are laid on by the port) and there as you get off the shuttle there are several touts offering various options such as car hire, shared taxi or mini bus trips & bus tours, but the "Panoramic Tour" by Civita ( who are the same operator as the shuttle and were there parked visibly just where you get off the shuttle) proved to be fantastic both in value for money, and quality of what we got to see and do. At 28 euros adult / 20 eu Child it was far cheaper than the trips on offer on board. Departed at 9.30 and promised we would be back by 5 in time for the shuttles back b4 the 5,30 deadline ( I think there was probably an earlier one too) First stop the Vatican: With an hour to look around outside and in st Peters square, for us this was ideal, we even had time to pop into a small trattoria for a pizza lunch ( good job we did as not too much time avail later in the day) Surprisingly inexpensive at 30 eu inc wine, (it was in a little side street just off to the right side before the square) Cheap trinkets and souvenirs were better price here than in Rome later. NB: The line to go inside the Basilica was phenomenal, no chance unless you had several hours to wait!! there was a skip the line option with Civita at an extra 15 eu pp. (Outside there are many other independent touts offering to get you inside quickly - But not sure if this was a good idea as someone told me they paid for this then the chap was sent back to get & provide his "License" after which so much time was wasted their other party members had reached the front of the Q, they asked for a refund and of course were refused, and once inside they still had to pay a guide!! So beware.) Back on the bus the guide pointed out important places of interest and showed us some more of Rome. Next was a quick photo stop at the Colosseum, perhaps a tad brief, but enough for a few lovely photos, and our guide ( Elena, I think was her name, was really informative and knowledgeable, even if she could hot foot it along from one spot to the next pretty quickly!) Then on foot we walked through the center visiting Trevi fountain ( unfortunately at this time was hidden mostly by scaffolding) however, was nice to see and also to have a 30 min stop to browse the local shops We then had a walk over to the Pantheon ( fabulous for me the best building) followed by the lovely Navona Square ( beware here very expensive, it cost more for a quick glass of wine and a coke - really to use the loo, than it did earlier for the lunch!!) and finally back to meet the bus at the Justices' Palace and we arrived back to the shuttle as promised at exactly 5 pm. Excellent Day Out, Highly Recommended. GENOVA: We decided to visit the aquarium, 24 eu entry adult / 12 child, great and well stocked and presented aquarium. A nice visit and great place to look back from the outside deck towards the ship gives you a real perspective of its huge size! From the ship looking left over the port you can see the Spherical Dome of this Aquarium, it is only about 15 - 20 mins to walk, but we taxied there and walked back ( taxi 15 eu) TUNIS: The port area is better organised than we expected, taxis are official, regulated and fixed price, eg to medina 40 euros return per taxi , the driver will wait for you and you pay him when you get BACK which was really comforting! Plus 20 eu extra to add an additional stop in Sidi Bousaid. Medina: Personally i say don't bother..... Horrible, dirty and not at all the quaint bustling market place i had expected, we decided to go on to Sidi Bou Said in the hope of leaving with a better image of Tunis than that left by the medina! Sidi BouSaid: Yes this was more like it, a lovely picturesque blue & whitewash town, with market place tourist oriented and good place to pick up some nice pottery or mosaics etc, bargain hard as they start high!! For those who don't wish to travel from the ship it is worth getting off just to look around the fake souk they have made there at the port, again can pick up a few souvenirs.   Read Less
Sail Date January 2015
MSC Splendida Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 3.3
Entertainment 5.0 3.3
Public Rooms 4.0 4.2
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Shore Excursion 4.0 3.1
Enrichment 2.0 3.0
Service 5.0 3.8
Value For Money 4.0 3.7
Rates 4.0 3.7

Find a MSC Splendida Cruise

Easily compare prices from multiple sites with one click