MSC South America Cruise Reviews

I will start by acknowledging that most of the issues we experienced would not have occurred if I was traveling solo or with just my wife. But traveling with our five children, ages 6-21, caused many issues. Overall, while the staff was mostly very friendly, they seemed to be inexperienced and/or undertrained. This was apparent right away during embarkation when they didn't want to let us on ...

Pros are supposed to go before cons, so I will put the positives first, but please don’t miss the negatives later in this review, because although there were a few redeeming qualities, make no mistake, I would never sail with MSC again. First positive, all the staff below the managerial level deserve to be commended for being true, if not powerless, delights. We had many wonderful interactions ...

We are long-time cruisers and decided to take a cruise from Montevideo, Uruguay, South America to Athens. A 24 day one, longer than our usual but the price was very, very low and visited 4 countries we had never been to. The itinerary was great, and stops were largely fascinating and enjoyable. Not so our cruise ship the MSC Musica. We boarded in Montevideo and had to stand in line (yes ...

The internet was terrible and expensive. We had to get several visas, but few were actually needed. For example, we had to have a visa to South Korea to board the ship, but later we found that no one needed a visa to SK. MSC will not give me a refund for the unnecessary visa. We paid for a larger room that did not exist on that ship, with no refund in sight. Food was decent, but not great. Rooms ...

I'm a very experienced cruiser, with more than 40 cruises, sailed with all big companies, etc, and cruised before with MSC. I only bought this Atlantic crossing (Barcelona/Rio de janriro) because i thought was really a good price, US 3000 + 500 US onboard credit for a Suite with Aurea experience. Check-in were smooth , although in my reservation and MSC app the embarkation time was ...

Firstly I and tens of thousand of others are being 'MIS-SOLD'. The customer is given the opportunity and often pays extra to choose a balcony cabin or similar, only that MSC cannot be bothered to log the details and given a random cabin, yes we are in the computer age. This is a known issue with Cruise Consolidators and happened to us on MSC Seaview in December last year and the Preziosa in April ...

MSC Cruzeiros Brasil Last March 28th, me and my husband embarked in a so-called mini cruise of 3 nights out of Santos, Brasil. Our cabin was located in Deck 13. Due to Covid issues, we were granted a USD 100 onboard credit. Together with the cruise, we paid for a beverage package. We were expecting an outstanding cruise but out overall experience was very much disappointing. During ...

Starting from the embarkation the experience was terrible. Complete caos, disorganized, very lazy and uncomfortable... get ready for at least 3 hours of waiting. Arriving at the ship we found all the infrastructure very nice, the house keeping was looking good and the positive impression was carried to inside the cabin... clean, organized and just as we asked. But the good thing stop ...

sorry for my English ! I’m from Brazil . the cabin was the best thing! it looked like a hotel room. the food at the buffet was better than at the social restaurant. everything is paid, there are no activities for 5000 people, the cleanliness of my room was horrible. I bought a wifi package on the last day they already canceled before the trip ended. It is my sixth cruiser (msc, costa, ...

We were all waiting a large warehouse type building up to 6 hours to acess ship!! No explanation, no apologises. Then once on the ship, we were ordered to take part in the health and safety exercise, when most of us were exhausted and hungry. Organisation in disembarking for excursions, were chaotic & disorganised. An excursion to Rio was not included as part of the itinerary. Sorry, there was an ...