Last March 28th, me and my husband embarked in a so-called mini cruise of 3 nights out of Santos, Brasil. Our cabin was located in Deck 13. Due to Covid issues, we were granted a USD 100 onboard credit. Together with the cruise, we paid for a beverage package. We were expecting an outstanding cruise but out overall experience was very much disappointing.
Subject: Our experience on board the MSC Fantasia cruise ship.
Embarkation in Genoa (Italy) on November 2, 2019, disembarkation November 20
2019 in Santos (Brazil).
On November 2, 2019 we flew with the KLM to Milan. That went well.
Then we drove a shuttle bus to Genoa, a journey of more than 2 hours.
We had a cup of coffee on the plane around 10 a.m. and then nothing more.
We did ...
I have been doing the Cruise yearly with the Finesse Ladies group and it's the highlight of my year! We book yearly before we get off for the following year and it's a habit that we will continue to do as long as possible!
My mom passed away on the 6th February this year and I enjoyed the quiet time on the deck to make peace with the big loss I encountered!
Me and my friends enjoyed all ...
Starting from the embarkation the experience was terrible. Complete caos, disorganized, very lazy and uncomfortable... get ready for at least 3 hours of waiting.
Arriving at the ship we found all the infrastructure very nice, the house keeping was looking good and the positive impression was carried to inside the cabin... clean, organized and just as we asked.
But the good thing stop ...
our main reason for undertaking the cruise was to visit the Portuguese Island, unfortunately because of the weather we were not able to.
Embarkation/Disembarkation reasonably smooth
Ship - very good
Cabin - Reasonable, bit small , bedding not good
Dining - dinner service very good (table 625 -Mahendra and Vicky) variety/choice of foods not very good. Breakfast/Lunch not adequate ...
The boat is beautiful and the facilities good, but the catering was of the lowest standard I have even seen on any cruise. The buffet was a disaster. The cocktail were watered down and the service was poor in the deck bars. The Savannah Bar was the best bar on the boat and I enjoyed it.
The casino service was non existent. As a Silver Member I was extremely disappointed in the fruit basket ...
sorry for my English ! I’m from Brazil .
the cabin was the best thing! it looked like a hotel room.
the food at the buffet was better than at the social restaurant.
everything is paid, there are no activities for 5000 people, the cleanliness of my room was horrible. I bought a wifi package on the last day they already canceled before the trip ended. It is my sixth cruiser (msc, costa, ...
We were all waiting a large warehouse type building up to 6 hours to acess ship!! No explanation, no apologises. Then once on the ship, we were ordered to take part in the health and safety exercise, when most of us were exhausted and hungry. Organisation in disembarking for excursions, were chaotic & disorganised. An excursion to Rio was not included as part of the itinerary. Sorry, there was an ...
I have been on eight cruises and have cruised with Royal Caribbean, Norwegian, Carnival, Costa, and Viking River. All have been great. This MSC cruise, however, would turn anyone against cruising.
I chose this cruise because it began in Buenos Aires and featured two days in Rio de Janeiro, the two places I most wanted to see in South America. What MSC does not tell you is that this ship is ...
Regrettable or treat that an MSC is giving its passengers. The ship was absolutely full. Believe that they have enlarged or cabins in a renovation, but not widening the common area.
The buffet restaurants, a shopping area and a pool area did not accommodate the number of passengers.
It is not possible to move through the theater to a restaurant without being used by people.
We had to hold ...