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60 MSC Cruises MSC Seaview Family Cruise Reviews

The ship is beautiful but foods, both in restaurant and buffet, are terrible. Food in restaurant is far from enough and I had to eat again in buffet. Food quality, both in restaurant and buffet are far from tasty. We were originally ... Read More
The ship is beautiful but foods, both in restaurant and buffet, are terrible. Food in restaurant is far from enough and I had to eat again in buffet. Food quality, both in restaurant and buffet are far from tasty. We were originally arranged sitting in Silver Dolphin restaurant same table with strangers while many tables are still not occupied. Excursions are professional organized. We were charged twice for a shore excursion and had to deal with the excursion staff in last minute before disembarkation. One of itinerary destinations cancelled due to poor weather but we didn't get any compensation. All passengers attended the shore excursion in Florence got badly wet due to pouring rain and I got cold second day. Cabin service is bad. Bed sheets and towels in our cabin never got changed for 7 nights. We couldn't have a good sleep for all nights because vibrating from beds and noise from balcony door. Read Less
Sail Date November 2019
The ship is a wonderful modern ship with fantastic features, but the staff let it down with their priorities being maintaining the areas where they work forgetting the customers. The food quality is not what I expect from a ship of this ... Read More
The ship is a wonderful modern ship with fantastic features, but the staff let it down with their priorities being maintaining the areas where they work forgetting the customers. The food quality is not what I expect from a ship of this size and quality/cost of cruise. The speciality restaurants are extremely expensive. We have been cruising for over 16 years with various cruise lines (some budget ones) and this was the worst we have experienced. The ship is extremely noisy everywhere in the entertainment bars and on deck during the day. If you have an issue and go to Guest Services your concerns will not be addressed or an apology give, or it was not in my or my sons cases. The shows on an evening lasts only 35 minutes and no drinks are served. Beware of the compulsory tips! they are extortionate! but you can ask for them not to be added, I think that because the tips are added the staff don’t really care if they give good service, sorry MSC but we will not be cruising with MSC again. Read Less
Sail Date October 2019
MSC Seaview 31st August - 7th September 2019, return trip from Barcelona with stops at Cannes, Genoa, La Spezia, Rome, Ajaccio and Palma This was our 23rd cruise, having cruised, as a couple and as a family, with most of the mainstream ... Read More
MSC Seaview 31st August - 7th September 2019, return trip from Barcelona with stops at Cannes, Genoa, La Spezia, Rome, Ajaccio and Palma This was our 23rd cruise, having cruised, as a couple and as a family, with most of the mainstream cruise lines. Our trip with Seaview was our 3rd MSC cruise experience having sailed both Magnifica and Splendida previously. As before, the decision to choose MSC was driven mainly by the itinerary and the perceived value. Our experience of MSC in the past had been mixed at best, however, the draw of a port intensive cruise along the French and Italian rivieras was sufficient to overcome any concerns we may have had. Sailing MSC from a Med port is a different experience to other lines. The ship acts more like a bus, where passengers from across Europe and beyond can start and end their cruise at any of the main ports. For us, provided you arrive early in the day, embarkation was relatively straightforward (we were on within 30 mins). This is possible as only a proportion of the passenger complement is embarking/ disembarking at any given port. Once on Seaview, our initial impressions were that this ship is large, very large and slightly disorientating. You are sharing your cruise holiday with thousands of fellow guests speaking multiple languages from across Europe and Latin America. The ship is ‘busy’ - this is not a ship to choose for peace and tranquility! The design theme of the ship is ‘modern’ - plenty of glass, steel, mirrors, chrome and vinyl in a muted pallette of purples, greys and greens. Whilst we would not describe the ship as dirty, it was the least ‘kept’ ship we have ever been on. This could be to do with the thousands of people in constant movement on the ship, but one of the biggest differences we noticed is the total lack of staffing. We rarely saw anyone cleaning the public areas, and it was common-place to see unvacuumed carpets or handprints across mirrored surfaces. Hygiene did not seem to be enforced on the ship with no one being asked to wash or sanitise their hands before entering the restaurants. Whilst embarkation was straight forward and quick, the rest of our ‘cruise prep’ was nothing short of a mess. We had pre-purchased our drinks package and had paid extra for the ‘Fantastica’ experience to ensure we had our choice of dining time as we enjoy eating later in the evening. This was all confirmed with MSC by our TA and our tickets issued by MSC confirmed the same. Once on board we celebrated the start of our cruise with a sail-away cocktail only to be told by the barman that no drinks package was loaded to our account - at this point we noticed we had been allocated the first sitting (6.15pm) for dinner. A trip to Guest Relations was required. We felt sorry for the staff in the end. There are just too few of them employed by MSC. This means they are overworked and tired and begin to see guests as a problem. We queued for 20 mins to see the agent at Guest Relations. He could not help as his computer just said ‘no’ to finding our drinks package. His colleague was better equipped to help but never once looked us in the eye and continued to tap furiously at the computer trying to find our drinks package. After calling over a third colleague and then reissuing our whole party’s cruise cards we were all set to go. This episode had taken 1 hour. We mentioned the dining time error and were dismissed with the wave of the hand and told to report to the restaurant to request the change. We duly reported to the head waiter at the restaurant and after a further queue we were summoned forward to plead our request to change our dining time. Our request was met with a snort and we were asked if we knew how many children were on board (1500 apparently). We were informed that children like to eat late so we would have to eat early - no ifs or buts. We protested that we had paid the extra to eat at a time of our choosing. His response was, with a wry smile, to read the small print (there is no guarantee that MSC will honour the time of your choice). We continued to protest - clearly the head waiter had heard all of our arguments before - and only gave us the blank stare look. Eventually we must have hit the correct word pattern for him to take out a notepad and write down our request for a table for 5 at a later time with a promise to see why he could do ‘tomorrow’. Unfortunately this start to the cruise was an all too familiar MSC experience for us. We don’t understand why they make such hard work of such basic elements of their service. Clearly the deficiencies are all too evident to their staff but they seem so indifferent to their employers incompetence. Our inside room was well appointed, the beds comfortable and the IT (interactive tv and USB charging ports) were excellent. Whilst most continental channels were provided, English speaking guests have a diet of three news channels or PPV movies at 7 Euros a go. Our room steward made himself known. He was efficient if somewhat aggressive. MSC only allow you one pool towel that you must return to your cabin. Failure to comply will result in a 20 Euros fee. Our towel was taken by ‘persons unknown’ whilst we made use of a jacuzzi. The cabin steward took some convincing that we had not sequestrated an MSC branded towel. Whilst familiarising ourselves with MSC app we discovered the head waiter had managed to change our table reservation for a later evening slot as originally confirmed by MSC. Hooray! Not that this was communicated directly to us, we just noticed the table number had changed on the MSC app. A call to Guest Relations did indeed confirm the change. Dining with MSC can never be described as a culinary experience. There are three set dining times, with just a 15 minute window for you to enter the restaurant at your set time. With up to a third of the ship eating at any one time, it is a miracle what they do achieve. It was staggering sight to see so many people crowed outside the restaurant waiting for the ‘rope drop’ moment when the hoarding mass is let into the room to feast. We ate in the Silver Dolphin restaurant. A dull grey affair with seating that resembles 1970s office furniture. Our ‘new’ table for five was in fact a table for four with the fifth person stuck on the end. This person being just inches away from the adjoining table; they could easily join in with that party. The waiters did well, but they were clearly overworked covering a wide section of tables. We would arrive around 8.15pm and would be asked to select all courses. We would not receive our first course until well after 9pm. The rest of meal being served in quick succession to ensure we were out by 10pm for the next sitting. The food itself is fairly bland and uninspired and was served to us ‘warm’. Most dishes appeared to be a variation of fish and pork. The din in the room was so much it was very difficult for us to conduct a conversation. In a first for us, we ate more frequently in the casual dining option (Deck 16 buffet was a good option) to escape the confines, noise and mediocrity of the main restaurant. It has to be repeated - this ship is large. This wouldn’t normally have fazed us, but this time we travelled with an older family member with limited mobility. We were somewhat reliant to travel by lift when we wished to move between decks. The ships deploys an ‘intelligent’ lift system where you select the floor you wish to travel to prior to entering the designated car. Whilst this may result in a fair distribution of available lift space it can mean lengthy waits in the lobby area. This can become tedious especially at peak times as you can’t just jump in the next available passing lift. Based on our previous MSC cruise experience we knew that a drinks package of some description would be required - the only free options are water, tea and coffee in the buffet areas and ‘juice’ at breakfast. To find someone to order your drinks from is a challenge. Again MSC don’t employ sufficient staff. In the buffet a call bell system is deployed where you press a button on your table that buzzes a nearby waiter’s watch to notify him to coma and take your request. That’s the theory but it rarely worked without prompting. We noticed that several bar staff were manning at least three of these watches. Where were the staff? On the outside deck we never saw a bar service waiter. One of our party needed to make a trip to a bar to get the order. On one occasion the bar man asked a colleague to help take out our drinks to where we were sitting - this was met with a ‘do I have to’ protest. To sum up, we were aware of MSC’s deficiencies before we booked and they did nothing to change our view. The ports of call were excellent and were the focus of the holiday, and therefore we enjoyed our time. MSC seriously understaff their ships and whilst there were a couple of exceptions most staff appeared disinterested in the customer experience. The food remains average. The consequence of a large ship is lots of people, noise and queues at peak times. For us, this will be the last MSC cruise. We will focus on the quality of the experience and steer clear of the larger mega-ships. If MSC spent as much money on their staffing and food offering as they have on their latest ships the overall product would stand better scrutiny. We would rate our overall experience as 3 out of 5. Read Less
Sail Date August 2019
I’ve cruised with lots of companies before but this is the first time with MSC. We were a large family celebrating a 70th so the price of the cruise was the main attraction - I honestly cannot fault MSC on their child prices as it really ... Read More
I’ve cruised with lots of companies before but this is the first time with MSC. We were a large family celebrating a 70th so the price of the cruise was the main attraction - I honestly cannot fault MSC on their child prices as it really brings the cost down especially when booked early. Also, the ship was new and other members of my family have cruised with MSC before and rated them highly. In the run up to the holiday, perhaps because it was a complicated booking, I had many administration issues with MSC - they kept getting details of our booking wrong - but in all fairness with some persistence from my end MSC did sort everything out and we did get everything we had booked once on board. The systems MSC use for pre-booking activities, etc. just aren’t as slick as other companies but again for the price I could handle this. Check-in was slower than other companies but it was well organised and for the price we paid I certainly wouldn’t moan about it. The ship itself was lovely and I really couldn’t fault it. If I had any gripe it was that there seemed to be a lot of wasted space but really that was such a minor thing compared to how beautiful the ship actually was. I’ve sailed with Cunard, P&O, RCI regularly including Symphony and MSC definitely compete on the standard of their ships. We had pre-booked the all inclusive package and this was also great. Not as good as RCI’s package but then again it was nowhere near the price. The Venchi ice-cream and milkshakes included in our package were out of this world good. Word of warning, we booked early and so still received the old Classic package, which was truly wonderful. If I was to book again with the new drinks packages I honestly wouldn’t bother with the Easy package - looking at the menu it seemed a total and utter waste of money. Pre-booking seemed to be the way to go with MSC, despite the admin. hiccups, and we saved a lot of money. We pre-booked the thermal experience pass for the week and this was well worth it. The spa was lovely and with a quiet area dedicated to spa guests it was a nice place to get away from it all when the kids were off having fun. It was missing a bar if I’m honest but again a minor gripe. We also pre-booked the Trio dining experience and were glad we did. I read a lot of reviews in advance that slated the food so I hedged my bets and booked the speciality dining package, again saving a lot versus on board price. The food in the main dining room was not awful at all - neither was it the best but again for the price we paid I honestly wouldn’t grumble. The meals though did feel either rushed or took far too long - it never seemed quite right in terms of length - but the quality was OK. The buffet restaurants were some of the best I’ve had - a little repetitive but to be honest I think the quality on all of the main cruise lines is dipping now so MSC buffets were not only comparable but better. What I felt was seriously lacking was the range of free dining venues on offer. You could get everything that other lines offer in the buffet or in the MDR but I never thought about how nice it is to have a large choice of where to dine until I was left with pretty much no choice - MDR or buffet. That was why the Trio package was worth it - to add a bit of variety. We couldn’t use our all inclusive package in the speciality dining though because everything was out of the Classic price bracket. I thought this was off-side but again I could handle not drinking for a couple of hours whilst I ate and there was nothing stopping me taking a glass of wine in with me and savouring it during the meal. The cabin was nice too. We booked a Fantastica inside and what I really liked was that we could have a double bed and two bunks - I’ve never been offered that on an inside before, just 4 singles. We used the room service on Fantastica as a wake up call and just got coffee and juice delivered at the time we wanted to wake up. To be honest though, if Bella was significantly cheaper I’d just book that in future. Word of warning, if you are booking an inside for a family of 4 then pack lightly or be prepared to wedge your clothes in to any hole going as storage is limited - adequate for 2 people but not 4. Check-out was a delight. We asked for a late check-out and were able to stay in our cabins til 9am and even after that no-one was herding you off the ship. We had a night in Barcelona booked before our flight home and at 2.30pm we were still on the ship, enjoying our all inclusive and the facilities, with no-one being anything other than nice. We could have stayed on til sail away but wanted to get settled in our hotel. Last year we were literally forced off Symphony and that was at 9.30am - this was far more relaxed. The only thing I found truly shocking and can’t forgive even despite the price is the entertainment. It’s woeful and repetitive and dull and needs a thorough shake-up. There literally was nothing to do - and believe me we did give the meagre offerings a good go. I actually caught myself regretting not bringing some travel games with me, which is appalling. My family assure me that on every other MSC cruise they’ve been on the entertainment was spot on but without having experienced it myself I remain wary. In fact, had we not have pre-bought the Fun Pass I honestly am not sure what as a family we would have done for entertainment. So all in all, would I cruise with MSC again? If the price was right, maybe. If I couldn’t afford the other cruise lines then definitely. In all honesty though, I’d save up a little longer and book RCI because I just couldn’t get over how bored I was. I do feel I’m being unfair here though as, I’ll repeat, my family are adamant that the entertainment on other MSC ships is far superior. Overall, at the right price point MSC are a lovely way to experience cruising without breaking the bank but if they up their prices then I’m not sure what they offer that would tempt me away from the other companies. Read Less
Sail Date August 2019
We are a family of 4 (kids are 7 and 12) and this is our 3rd cruise. The previous 2 were with Royal Caribbean, albeit on smaller ships (Vision and Rhapsody of the Seas), so this is our basis for comparison. Please read the all the ... Read More
We are a family of 4 (kids are 7 and 12) and this is our 3rd cruise. The previous 2 were with Royal Caribbean, albeit on smaller ships (Vision and Rhapsody of the Seas), so this is our basis for comparison. Please read the all the reviews with an open mind as most seem v critical. Everyone has a different perspective, with some things about the cruise better than others, but we found no one thing spoilt the overall experience. We picked the cruise for the ship, wanting to try a new and larger one. Not disappointed as it is stunning in most aspects. Amazing how quiet and smooth in all seas (at least from deck 10). We thought the buffets were good, better than previous RC ones. No buffets are ever a la carte standard, but good choice each night. Main dining room was poor - rushed, fairly cramped, similar standard to the buffet so we only did it once. Entertainment - shows were very professional, but are generally variations of the same act each night (heavy Greatest Showman influence). Kids clubs- not necessarily a criticism, but my 7 year old seemed less keen on msc than RC. The gps wristband was great for my 12 year old, gave her a lot of freedom and we always knew where she was. This was 15 euros for the week. Drinks - we ŵent for the premium package (one up from easy). About £120 extra for us all, roughly £700 in total -if u r doing a package it’s worth the upgrade as the difference in choice of drinks is huge. Very limited on the easy package. Plenty of drinks waiters around - miles quicker than trying to get served at the bar, which can be frustrating. Top bar overlooking the pool is a great spot for sailaways. Easy to get served and u have a great view of everything. We got off at each port but didn’t do any excursions as we have learnt from experience they are rarely value for money through the cruise operator. Most ports (other than Pisa/Florence and Rome) have shuttle buses or are easily walkable. Cannes is the nicest stop on this itinerary. Service charge/gratuities. Keep an eye on this to avoid double charging. The uk website says that they are already included in the cruise fare and mandatory, but ours were being added on on top of what we already paid. I queried this with customer services and quoted the website - they said this additional amount was not mandatory and could be removed. Overall we had a good experience with MSC. We concluded that Royal Caribbean scores better in most aspects, and if you aren't price-conscious go for that. However, when you look at the difference in price on similar itineraries, MSC arguably offers better value for money. Read Less
Sail Date July 2019
We chose this cruise for itinerary, and that it was a new ship, and the price is quite low - but it was awful. Overall, I have to say that it take finesse to manage these big ships in a way that make the passengers think they're ... Read More
We chose this cruise for itinerary, and that it was a new ship, and the price is quite low - but it was awful. Overall, I have to say that it take finesse to manage these big ships in a way that make the passengers think they're having a good time through the day and night, even though they are occasionally waiting in lines etc. The big American lines manage these things well as a rule, but MSC was a total mess. No queue systems, so there was a big crowd shoving forward at any opportunity. I'm honestly amazed people weren't physically trampled at times. Everything was a total mess, nothing was explained, and half the staff would look at you like you were an idiot for not knowing how things work on their ships. I've been on 4 other cruises and this was all different, but they assume that the passengers know the way it is, and are really rude if you don't. Part of the yacht club perks is the ability to queue jump, but in practice this doesn't work. If you can walk past a distressed family with screaming children and crying mothers (overheated and left standing in 40 degree heat with no help, shade, or anyone who gives a damn), just because you paid a bit more for your cabin, you have a stronger stomach than me. I couldn't do it, even when it did work, it was just too awful to do. Food was average, and this was in the best part of the ship, so I imagine it was pretty bad in the normal restaurants and buffets. The pools were really crowded and grubby by the end of the day. Everything is charged as an extra - which gets really old even things like in room movies, and given the lack of decent or varied entertainment on board, providing movies should be the LEAST they can do. They even charge to use the gym, which is so dumb. And the excursions were AWFUL! A giant mess or disorganisation and wasted time. Luckily we'd been to many ports before so did our own thing. But the two excursions we did had so much standing around and wasted time. The staff were great in the yacht club, and awful everywhere else. The reviews were awful and spot on - but sadly we were already committed. Back to Princess for us, and fingers crossed this hasn't put us off cruising for life! NEVER AGAIN! Read Less
Sail Date July 2019
The ship is huge but the pools are few and small and get overcrowded. There is limited shade options when parents need to keep an eye on their bathing children. Buffet is ok, choose the 16th floor for all meals if eating this way. Do not ... Read More
The ship is huge but the pools are few and small and get overcrowded. There is limited shade options when parents need to keep an eye on their bathing children. Buffet is ok, choose the 16th floor for all meals if eating this way. Do not go for early dining option in restaurant - not enough time to make it from excursion/ pool/ lunch. Portion sizes at dinner in restaurants are minute. Excursions: ok but expensive. Avoid shuttle bus to Barcelona center: costs more than taxi to site you wish to visit and takes you on a two minutes ride from the ship. No information about possibility of shade on boat excursions. I took a boat trip on my own without family to Portofino. We returned at midday, the heat was unbearable and no shade. A gentleman fainted and got a sunstroke. An ambulance was waiting upon our arrival. On ship: watch out for soot on floors and balconies. It’s everywhere! By all means take flip flops with you. If you buy all inclusive beverage and food package, remember to read the small print: drinks outside the buffet and allocated restaurant as well as ice creams come at an extra cost. No possibility of shopping on board for groceries/ pharmacy articles/ basics. Use buffet or stock up in big ports. Public spaces: sports bar was nice, so was Seaview lounge. Everywhere else very flashy but so noisy you can’t hear a word of what your companions are saying. Staying on deck would be nice were it not for the soot. Read Less
Sail Date July 2019
Positive: Everything was perfect. Embarking and disembarking was very smooth. I was expecting crowded places especially in restaurants where you can't find table. But nothing happened, there are always free tables. They always ... Read More
Positive: Everything was perfect. Embarking and disembarking was very smooth. I was expecting crowded places especially in restaurants where you can't find table. But nothing happened, there are always free tables. They always refill the food before finish. You can take the food with you in your cabin.free Drinking water all the time is available. Remember free fruit juices are only available in breakfast . The show in theatre is amazing. You won't miss any show. You will see all people excited with show and no one leaves before the end. The decoration is amazing and modern. The shopping in the ship are not too much expensive. sometimes they make big sales. They clean the cabin twice a day. Nigative: The worst thing in the ship you don't like it is elevators. You will wait longtime. I suggest to use stairs for those they don't have kids. The elevators in the ship have different system. You have to choose which floor you want to go befor coming. It will shows in the screen which elevator you have to take otherwise you don't find any press inside the elevators. Services charge will add during your stay. Sometimes they add something more like photos gallery although you don't ask for it. One thing personally happened to me. I am telling that to warn others Tow sunglasses was disappeared In my cabin. One for me and the other for my wife. I am sure we don't loose them somewhere else. And small amount of local money that I don't put it in safety box. I discovered about my money when I arrived home. I don't expect anyone interested of local money. So be careful with your stuff. I am very sad about my sunglasses. Both of them was a new. One of them worth 400$ (tiffany & co). One of them disappeared the second day of my stay. The other maybe fifth or sixth. Read Less
Sail Date July 2019
We chose Seaview on 7/3-11 for ship and ports. We are experienced travelers and were very disappointed. First Cannes was a nightmare to embarbark/disembark from because of the ferries (did not know this until too late). Once on, being ... Read More
We chose Seaview on 7/3-11 for ship and ports. We are experienced travelers and were very disappointed. First Cannes was a nightmare to embarbark/disembark from because of the ferries (did not know this until too late). Once on, being English speaking, we found ourselves among a very few (I am going to guess less than 5%) of passengers we could converse with. Ok, moved past that. We were impressed with the size of our Balcony cabin, but found the closet impossible to get two passenger's clothing out of easily. We searched around for for hours for someone to fill up the shower gel container so we could take a shower (turns out we never met or saw our cabin person, ever). We also were not pleased how cramped two separate beds would make the room (we did not have that problem on other ships. So off we went for our tour and to go to the Buffet for the first night and a few after. We found that the Buffet was seldom open on time, had several of the stations closed or not yet open when they were supposed to, and the food quality was poor at all meals. I know Americans are few and far between on the European cruise, but they could have least attempted to make creamy eggs, cooked and ungreasy bacon and other food items we usually liked in America. The pizza was good down to tolerable but I did not go to Europe to have to eat pizza for most of my meals. Dinner was tolerable and choices dull. So off we went to our assigned seating in Silver Cloud. We came in at 6, and for the next 1-1/2 hours, the place was at least 3/4 empty; I guess Europeans don't eat early. The food was very good here but we n ever went back because of the long wait and terrible atmosphere at the early seating. We did however, purchase and love the Asian Fushion/Sushi package delightful, but again at the 6 pm seating, were were the ONLY people in the Teppanyaki portion of the package. In none of the food venues was using hand sanitizer encouraged, and in fact we found dozens of people walking by without using the sanitizer; it will only be a matter of time before this becomes a problem. The recreation areas were not enjoyable to us. My partner went up to the zip line (after paying) 3 different times and was told it was not available at that time (they were making a promotional movie). We did see 2 shows and loved them. The main outside pool area is really a joke. A 6 ft. small pool, surrounded by at least 20 ft. of 1-1/2" of water (have no idea what this was for). So if an older person wanted to get into the pool, they had only one option - trying to make their way around the people clinging to the sides of the pool and the ladders. Completely wasted space. The drinks were very good but we had to go down and ask that someone come up and unlock the honor bar. Once done on the 2nd day, we reached for some wine bottles (prevalent in other ships), and found nothing but beer and mostly juice drinks, along with three bottles of hard liquor). On the last full day when we walked for miles and wanted to relax in our room before dinner, we couldn't even get in the honor bar to get our purchased wine out because they had closed already. The most annoying part of the cruise was that MSC allows people to embarbark/disembark at many ports, so late in the evening you have all kinds of people close to your cabin, clomping about, packing suitcases, slamming drawers and making lots of noise prior to putting their suitcases outside for the night. I will never go on that type of cruise again. To summarize, MSC builds a gorgeous ship with all the electronic bells and whistles, but it's as though they built the ship and didn't know what to do with it afterwards. Their customer service by most members was smile less and they made us feel like they didn't care whether we were on the ship or not. In the future, we will not be. Read Less
Sail Date July 2019
The ship was great. Food was excellent. Don’t book fun zone because you get credit and once used up you need to purchase more. Drink packages are a joke. One buys everyone does and if you want a drink that is .50c over your drink package ... Read More
The ship was great. Food was excellent. Don’t book fun zone because you get credit and once used up you need to purchase more. Drink packages are a joke. One buys everyone does and if you want a drink that is .50c over your drink package they charge you full amonubt and don’t tell you. Crew people very nice. Pools are all 6 ft deep so you hang to the edge to stay in pool. Lots of hidden costs. The buffets almost always had same food. The elavators are a joke. You will be waiting every time you need to use it. Getting off and on the ship was ok. For some strange reason getting ice with your drink at dinner is impossible. The had some great features like the bridge of sighs. The waters slide closes at 5:30 and that I can’t understand why. The zip line was broken for most of the cruise. Would I go on MS C again, NO. Read Less
Sail Date July 2019
We went on a family cruise to celebrate our 48th Anniversary and husband’s 70th birthday. It was a long way to go for an average cruise.The ship was crowded and people pushed and shoved and constantly.We felt crowded and rushed. The ... Read More
We went on a family cruise to celebrate our 48th Anniversary and husband’s 70th birthday. It was a long way to go for an average cruise.The ship was crowded and people pushed and shoved and constantly.We felt crowded and rushed. The best part of the cruise was our steward. He was a lovely young man who was so caring and polite and attentive. Our cabin was very comfortable and very clean. The buffet on Deck 16 was good.It served dinner only.The buffet on Deck 8 was always noisy and overcrowded.We only ate once in the restaurant Silver Sands. The hot food was cold and service very slow.It was also very noisy. The ship lets off passengers and brings on new passengers at each port so muster has to be done everyday for the new passengers so movement is restricted each time that day for the existing passengers.It was kind of like being on a “bus” run, but on a ship! I will stick with Royal Caribbean and Holland America and pass on MRC. Read Less
Sail Date June 2019
We were a family of four traveling for our first Mediterranean cruise with two teenagers. We have taken multiple cruises before on Princess, Royal Caribbean, Norwegian and Carnival, so we thought we would give the relatively new MSC ... Read More
We were a family of four traveling for our first Mediterranean cruise with two teenagers. We have taken multiple cruises before on Princess, Royal Caribbean, Norwegian and Carnival, so we thought we would give the relatively new MSC Seaview a try. The price for our family was certainly enticing. In short, here is how we would grade our experience: Price: A Room size and cleanliness: A Food quality: D Entertainment quality: C Itinerary and Time at each port: B If you are looking for a cruise vacation, this is probably not it. If you are looking for a comfortable hotel room and transportation from point A to point B, this cruise would serve you fine. Let be begin with the good. We had a balcony cabin on the 10th floor of the port side. The balcony was great given the weather. We enjoyed sitting on it and watching the sights in and out of the ports. It also gave us extra room which was out of the way while others in our family were getting dressed. The cabin had a queen size bed and a sofa that converted into bunk beds rather than a pull out bed. The bunk beds were a lifesaver with two teenagers and avoided many arguments and complaints. The room was spacious for a cruise ship as was the bathroom and shower. The bathroom had fantastic water pressure which was a great surprise. Our room steward did a great job keeping us supplied with fresh towels and working around our time in the room. The room TV had plenty of stations with maybe 6-7 in each language. However, even the American programming in other languages did not have subtitle capabilities which would have been nice. The English language selections were all 24 hour news stations which included CNN, CNBC and 3-4 European news stations. It is hard to relax and unwind to that before bed. The common area was a bit plain but nice. The elevators utilized a system that directed you to a specific elevator based upon destination. It is meant to speed things up but always resulted in long waits at the elevators. So we ended up going up and down countless flights of stairs each day. The cruise was truly international with what seemed to be a passenger population made up of those speaking Italian, French, Russian, various Asian languages, English, German and Spanish. The staff did a great job being multi lingual, making announcements and communicating fluently in each of those languages. That was impressive. The entertainment encompassed all of those languages which was great. But the shows etc. on board could best be described as “low energy.” If you are doing a Tina Turner tribute show, having dancers and singers dragging through the show with a slow tempo and little smiling just seemed like they were going through the paces. Definitely not Tina Turner like. The other periodic entertainment was excessively campy and seemed like a continual loop of the Gong Show or Sabado Gigante. On our last night, we found a duo playing piano and drums singing in a lounge, and they alternated performance sets with a solo guitarist/vocalist. Both were really good and better than the more featured acts on the ship. I wish we had discovered them earlier... We also walked through a very small casino that was on board. It seemed very sparse and small. It did not have any craps tables which was a first for me in a casino. The cruise itinerary was good and generally allowed sufficient time in each port. There were no dedicated days at sea on this itinerary for which we were grateful. However, at Palma, Mallorca and Barcelona, Spain, the cruise ports were outside of the city so you were forced to take a taxi or a ship provided shuttle at an extra cost to go into the city. If the cruise line chooses to utilize these ports outside of the destination city, then they should provide transportation into the port city without nickel and diming their passengers for the costs of transportation on the cruise line’s shuttles into the city. My biggest concern about this cruise was the food quality. It was terrible. I tried to be very open minded given the multinational nature of the cruise but nothing I had of any cuisine was good. All of the food was edible but not good. The food was often cold and bland. We tried both the sit down dining option and the marketplace buffet. Those were the only options at night unless you paid for the three premium restaurant options which we did not. The same food, the same quality and the same temperature seemed to be served at both venues. The only difference is that the sit down dining had more limited options, and we had slow service with a lot of waiting with a waiter who did not even seem to understand her own menu. For those of you that love Pepsi, you are in luck as all of the soft drinks on board are Pepsi products. For those of us that don’t, there was always beer. In the dining room we were charged for still water. In the marketplace buffet, we were not charged for still water but they only had 1 working water dispenser for all of the passengers. The plastic cups for your water were limited to 6 ounce cups. It is hard to stay hydrated at that rate. The coffee on the cruise was generally above average. Most of the time we paid for premium coffee at the bars which was worth it to us coffee drinkers. The best we found was that made by “Don” at the Venchi Chocolate and Coffee Bar. It was great and worth the extra charge. Finally, the dining themes were ridiculous. Each night was a different theme in name only. The actual theme seemed to be “Sunday night clean out the household refrigerator”. The dishes were a hodge-podge of whatever seemed to be laying around. For example, the Bavarian theme night was the everyday items plus the addition of a roast pork loin and a cold potato salad. That made it Bavarian night. Nothing else Bavarian was served. On Mexican night, the usual items were supplemented by some puréed avocado and some very julienned pieces of beef mixed with julienned strips of peppers. They called that beef fajitas. That was the sum total of what made it Mexican night. I will give the ship credit that their breads and croissants were made well and tasty. But unfortunately my scale is going to reflect that I lived on mostly bread and coffee while onboard. The part that I find most interesting is that for an Italian cruise line, based in the Mediterranean with multinational passengers, the Italian dishes were the worst offerings. The pizza was bland, soggy and doughy; the pasta was over cooked and soaked in bland tomato or a watery white sauce; and the deserts were basic, unimaginative and tasteless. We could not wait to get off the ship each day to eat at a street vendor, market or restaurant. We were never disappointed with any of the food we found on land. In summary, if you are looking for a comfortable place to sleep and transportation from point A to point B, this cruise will serve you well. If you are looking for the whole cruise experience to include great food and entertainment, look elsewhere. Read Less
Sail Date June 2019
Our experience aboard MSC Seaview was generally very positive and we have excellent memories. However, there were some things we felt fell short. I’ll give you the good and the disappointing bit keep in mind we had a wonderful time. ... Read More
Our experience aboard MSC Seaview was generally very positive and we have excellent memories. However, there were some things we felt fell short. I’ll give you the good and the disappointing bit keep in mind we had a wonderful time. We are experienced American cruisers ha omg been on about 15 Caribbean cruises. We have been to Europe a few times but this was our first cruise. We also brought our 18 year old son and his best friend. We chose the Seaview because it was new, looked interesting and a very good value. Reading reviews here we lowered expectations a little and prepared for some issues. General experience: The ship is gorgeous all around. The vibe is energetic and a bit of a party ship. Maybe it’s the nature of Europeans but it is a late night ship. People are out and about until very late, which we like. Eating late, dancing, packing the 10:30 show...it’s a fun place to be. Service and interactions with staff were friendly and efficient. Typical of any cruise line. Americans must be aware that this is not an American cruise. Because we are not as familiar with MSC you don’t find many fellow Americans. While English is spoken by all of the staff there are heavy accents and it’s not the only language of the ship. We expected this and had no issue with it. Communicating is easy on and off the ship. Itinerary: Extraordinary. Cannes. Such charming street cafes and shops. Walk along the endless 100’-200’ yachts and be amazed. Palma de Mallorca. Toured the former palace of the King of Spain and liked that as well as the enormous adjacent basilica. So many beautiful buildings, such character. Cabin: We had a typical balcony stateroom for us and an inside cabin for the boys. Room was neat and comfortable. However we found the storage lacking. Virtually no shelves and few drawers. Not a big deal. Barcelona. We bikes here and it is a very very busy city. Lots of traffic and pedestrians. It’s a clean city with much to see Loved it. Ajaccio. Liked this stop even though it was quiet as it was a Sunday. Most of the businesses were closed. But we had a nice lunch and walked the city and enjoyed it. Genoa. Heard this wasn’t much to see. How very very wrong. Some of our most memorable moments were waking this gem of a city. We walked a long long way that day but found so many fun places to see, climb and photograph. The character of the buildings was extraordinary. Had a wonderful lunch at a street cafe. La Spezia. Took the boat cruise to 3 adjacent tiny towns built along the mountain side shores. OMG were these extraordinary stops! We just stood there and marveled. Do this one. Dining: As many reviewers have stated the main dining experience is not on the level of other lines. Temperatures were inconsistent, food was of average quality at best and despite their best efforts we were constantly trading plates across the table after being served the wrong plates. We just laughed at that. Our servers were nice and everything was just fine, but don’t expect much here. We found the buffet fine for breakfast. Good eggs, lots of breads and fruits. Plenty of seating. Breakfast is hard to mess up. We don’t go to the buffet beyond that typically. We did purchase the 3 meal special restaurant package for the four of us. We did so because reviews indicated that the dining room was inconsistent. We were glad we did this. It’s a little expensive but the service and food is much better here. Two disappointments however. The package limits you to a certain section of the menu. If you want anything else you have to pay more. We had paid enough. But what we did have was good quality. Maybe not great, but good. The other downer was that there were very few other diners and it made for a quiet ambience. Would we do this again? Yes. Embarkation and debarkation were simple and quick. This trip was different in that fellow cruisers could begin and end their trip anywhere along the cruise so there were not massive crowds at one location. Entertainment. Go to the theater shows. Do it. These were definitely the best shows we have ever scene aboard ship and it’s not close. The talent was strong and deep. The signers were excellent and the dancers and acrobats were marvelous. The crowd was clapping and stamping and one show we gave a standing O. 10 of 10 here. Drink package. Hmmm. A little frustrating. We paid for a package last summer but by the time we boarded things and changed and what we ended up with was pretty low end. The cheapest wine and just Heineken for beer which I don’t like. However...one must make friends. We made a good friend in one of the bartenders and by the second night we were getting better wines, call brands and beers of choice with a wink and a nod. This man was tipped handsomely. But away from that bar we had to feel like cheapskates getting the low end stuff or had to pay for better. Coffee. This gets its own section because it was a frustration. It was there at breakfast but otherwise a little hard to find. Late afternoon they would sometimes be out. And if you wanted coffee with desert, well, they looked at you like you had 2 heads. And late night pizza and coffee? Well you get the pizza. Excursions. We did 2. We did a bike tour in Barcelona with the wonderful Maria and a 3 stop boat tour of Cinca Terre in Le Spezia. Both were winners, I’d suggest both. Both had challenges. If you get seasick you may want to be prepared for Cinca Terre. And the bike tour had my wife a bit nervous as you are in a lot of auto and walking traffic. But the sites were terrific. Worst experience of the cruise. WiFi packages. This is a straight up, out in the open rip off. I had a 500mb plan which should be plenty. The fact is if I used it as I do at home I’d burn that up in 2 days or less aboard ship the way MSC runs things. And when you are done you have to manually turn it off or it still runs even if you have shut the web down. I burned up 2200mb overnight when I didn’t turn it off and no sites were running and had auto updates turned off. I burn no AT&T data overnight at home, what’s burning while I sleep on the ship? I asked for relief and got 500mb. Screw job. My wife had the unlimited for 139.00 and it worked well but that’s a helluva a lot of money. Guest Services. Even in the case of the WiFi complaint the staff there was great. They were well staffed and well trained. I had 3 occasions I had to interact with them and all were handled efficiently. Fellow reviewers. I think people are a bit harsh on these pages. We had a helluva time. If you expect a ship trying to handle 5000 guests to be a 5 Star dining experience then you will be disappointed. We had some things we kindve laughed about, like coffee being like warm or the meat over cooked but we did not experience rage. We are on a Med cruise! Life is good. We would sail Seaview again. Read Less
Sail Date May 2019
I have only been on one other cruise, that was Carnival, so that is the only comparison I have. First, the good thing... The entertainment was great. The people in the show do a wonderful job. Most of the staff are nice enough. The ... Read More
I have only been on one other cruise, that was Carnival, so that is the only comparison I have. First, the good thing... The entertainment was great. The people in the show do a wonderful job. Most of the staff are nice enough. The ship is clean and beautiful. There are many nice pools and hot tubs, so they were not crowded (yet they close them all down early which is irritating). The bed was comfortable and the room quiet. The food in the buffet was just okay (deserts were good), better than Carnival, but the food in the dining room was much worse than carnival. And now I move on to the bad things... Eating in the dining room on Carnival was a great experience we looked forward to every night, but on MSC it felt like a punishment. Usually the food was not good and the waiters also made us feel uncomfortable and unwanted. They do not have "anytime dining" like other ships, you have to pick 6 PM, 8 PM or 10 PM. They kick you out after an hour or so to get ready for the next crowd. They are always rushing around in a hurry yet take forever to bring the food. We waited an hour for our first course one time, then had 15 minutes to eat the rest and get out. It is loud and there is constant banging from the dumbwaiter bringing down food. We asked to be switched to a different time and got a better waiter and location after the switch. I cannot believe they charge you for water in the dining room! Water was free on Carnival. Which is my next complaint, they are constantly after more money. They pester you all the time to buy the drink and food packages. The drink package would have cost $700 for the two of us ($40 a day). If you're drinking $700 in alcohol in one week you have a problem. We spent $80 on drinks, that's it. The food package would have cost around $260 for 3 meals for the two of us. That's seems high for mediocre food. The worst experience by far were the excursions! DO NOT book a tour. Have them bus you and walk around on your own. The tour company they use in Italy is a nightmare! We were not given all the things promised in Pisa and Rome. In Rome they lost an elderly man and left him there. Don't know if he ever made it back to the ship. I did not listen to the tour guides speak, they are hard to understand. Our English speaking guide hardly said anything anyway. The guides have deals with shops to take you there so you will buy things, like the "Pearl Factory" they said we needed a ticket to get into. It was a jewelry store! Nothing more, and it is free to go in. They wasted my time with this stuff. I felt very ripped off over the excursions. The internet was poor, and we had a router right outside our room. The zip-line cost $12 a person and is boring. It should be free! The constant up-selling is just a nightmare. We have decided not to go on MSC again because of these issues. Read Less
Sail Date May 2019
This was our first cruise with MSC and we have previously sailed on over 20 cruises with various cruise lines (Princess, Carnival, NCL, Celebrity, Royal Caribbean, Holland America and Oceania). We booked 2 Yacht Club deluxe cabins as my ... Read More
This was our first cruise with MSC and we have previously sailed on over 20 cruises with various cruise lines (Princess, Carnival, NCL, Celebrity, Royal Caribbean, Holland America and Oceania). We booked 2 Yacht Club deluxe cabins as my husband and I travelled with his son and daughter (ages 30 and 34). We chose Yacht Club because we wanted to have the privacy and personalized experience of a small ship but still have access to all of the amenities and activities of a larger ship. Pros: Embarkation in Barcelona was smooth. We were escorted by our butler to the Yacht Club lounge. The registration process was very fast and we were escorted to our cabins within 30 minutes. Luggage was delivered immediately. The cabin was beautiful, immaculate, spacious and had plenty of storage. Balcony was large as was the bathroom. Service was very good and staff was friendly but it was not better than what we received on other lines. Yacht Club lounge and dining room are bright with fantastic views as it is located at the front of the ship. The food was average to good but not excellent. I will not compare it to Oceania because they excel in their cuisine however, it was on par with MDR of other lines. If you enjoy fish and seafood, there are plenty of options on the menu daily. We did not try the Yacht Club buffet on deck due to the weather. It was either too cold, windy or raining. The upper deck doesn’t have an enclosed area. We tried the buffets on decks 8 and 16 for a couple of lunches but the food was average to below average in quality. Pizzas are very good. Unfortunately, some passengers aren’t hygienic and were grabbing food with their hands. This is where Holland America and Oceania excel because staff serve the food to passengers at their buffet restaurants to avoid this situation. Entertainment was excellent. We attended all shows and they were of professional quality as well as the entertainers in various lounges. Cons: We purchased 2 shore excursions with MSC in Cinque Terre and in Rome. This is where things didn’t go well. Cinque Terre: We were 45 minutes delayed in leaving for reasons unknown. First stop was a 45 minute stop in Portovenere which was beautiful and then we boarded a ferry to the Cinque Terre. The tour only included a stop in Monterosso however, the ferry service was not direct and therefore, we only had 1 hour to see the town . This was very disappointing because after spending most of the day travelling to get there, we had little time to visit. Rome: The ship was delayed by 2 hours docking in Rome which meant that this impacted the tour. The description of the Grand Tour of Rome is deceptive. Our son and daughter said that they only spent 30 minutes at the Colleseum and didn’t have free time to see St. Peter’s Basilica. They were rushed through most points of interest and were asked to sign a waiver as the tour didn’t have time to go to the Trevi Fountain. Basically, they should have purchased tickets for the hop on hop off bus for a cheaper cost and they may have seen more on their own. The ship stayed in port longer to make up for the delayed arrival therefore, we couldn’t understand why this tour was so rushed. We raised our concerns about both tours with the Yacht Club Concierge and it appeared that they were understanding and stated they would raise the matter with the shore excursions desk. We had asked for a partial credit. The concierge suggested we speak with the shore excursions manager as they were unable to resolve the matter. This is where things declined for us. The assistant manager with shore excursions was very rude and argumentative with us. This resulted in us losing our temper as we were unable to resolve the issue in a calm and respectful manner. In all of our years of cruising, we have never had an employee speak to us in such a rude manner. We walked away and when we walked passed the concierge staff in Yacht Club, everyone avoided eye contact with us. This remained the situation until the last day of our cruise. Bottom Line: in our opinion Yacht Club wasn’t worth the extra cost we paid in comparison to a mid luxury line such as Oceania and we had better food and service on Holland America last year on the Nieuw Amsterdam at an average cost. Read Less
Sail Date May 2019
Organization was chaotic, service generally poor! Staff gave misinformation all the time, on one occasion, because of desinformation, we had to go theough multiple queues and run around the ship for 90 mins to rent a stroller! The opening ... Read More
Organization was chaotic, service generally poor! Staff gave misinformation all the time, on one occasion, because of desinformation, we had to go theough multiple queues and run around the ship for 90 mins to rent a stroller! The opening hours of the kids club were nonsense and hectic, not plannable! Weird that parents did not have access and insight to the room where we were supposed to leave our kids. Also it was seriously understaffed, there was mayhem and queing all the time. Consequently staff was overwhealmed and RUDE, exacerbated by poor English skills. The ship is nice but totally not child friedly. The buffet restaurants were way too crowded, understaffed and running under capacity, resulting in extremely bad dining experience. Food in the restaurants was variable quality, so not impressed at all. Wines we ordered were repeatedly and constantly out of stock. Bars were understaffed hence service was extremely slow and cumbersome. Despite we had Aurea and all incusive, we ran around thirsty all the time because of the slow service (had to wait up to 30 mins for a coffee etc) Our whole family was very disappointed and we definitely don't plan to come back to any of the MSC ships. Read Less
Sail Date April 2019
Good and Bads: Good: *Ship looks very nice and clean, staffs were friendly *Able to book shows easily, shows are great but some acts are repeated. *Pools and hot tubes are not very crowed especially the kids area. ... Read More
Good and Bads: Good: *Ship looks very nice and clean, staffs were friendly *Able to book shows easily, shows are great but some acts are repeated. *Pools and hot tubes are not very crowed especially the kids area. *Kid's water park is great. Bads: *Buffet is terrible and your only choice if you don't want to sit and wait for your food. Breakfast is nice with the usual everyday (same stuff daily). Bacon, eggs, pastry, fruit, milk, tea, coffee, and juice. Juice is only available for breakfast (should be all day long). Youtube information is not correct. Coffee is diner style, water down and tasteless. *Main dinning food is also not very good. Most of the dishes are just like buffet food. You have to pay for plain water. The only thing good is you can have ice cream for desert. If you have time and wait to be serve, it's okay. For my children, they just want to eat the ice cream and go swimming. *Food is terrible unless you pay for it by going to a paying restaurant or paying for coffee. Free stuff which is included with your stay is below par compare to other ships. They are so cheap that only half a slice of cheese is on a cheese burger. Pizza is good, but full of dough like Papa Johns but with virtually no meat of cheese. Kiwi fruit are small and sour. What's the point of having things that no body will eat. They cut the watermelon and leave it in the fridge and won't put it out until late night with there are less people. Cheap food, no shrimp or steak. Everyday is chicken that's well done and dry. Same food everyday, burger, pizza, fries, pasta, and hot dog that looks like it cost them 10 cents to make. *Children program are terrible too. They advertise many things to do like Lego and video games. However, it's all on a schedule. One hour of Lego, if you miss it, you have to wait for the next Lego time. It's more of babysitting than fun. Don't pay for it, save the money and just buy a set of Lego for them. *Water slide, table tennis, and hockey table are run terribly. You have to ask the staff for everything. There is no sign of what to do and where to go. To do the water slide, you have to sign a wavier at the paying center. To get the ball for the hockey table you have to get it from the water slide registration center. We ask the staff and they either don't know or can't communicate well. *Communication is not done well. Elegant night were not promoted well. You have to read the daily news and states elegant photo with the crew staff. No photo taken at dining room. I guess they knew the food is not that good. Overall, it's a below par ship experience. Many youtuber stated that buffet is terrible and it is with the same cheap food everyday. They don't want to make it good, otherwise the restaurant will be empty. Expect to pay for good food or eat like your in a US public school. Entertainment and children's free Aqua Park is very good. Everything else not so. Definitely won't pick MSC again unless it's hundreds of dollar cheaper. Use the hundreds to buy better food and drink. Maybe the MSC Yacht Club is worth it. Front and top of ship are limited to the Yacht club. Read Less
Sail Date April 2019
Hi everybody, First, sorry for my english. I hope it'll be understandable. To make it easy i will highlight some importants points. Embarkation was good, faster than on my first MSC Poesia cruise. Ship is new but its ... Read More
Hi everybody, First, sorry for my english. I hope it'll be understandable. To make it easy i will highlight some importants points. Embarkation was good, faster than on my first MSC Poesia cruise. Ship is new but its qualities are like "Made in China" ship. The cabin was good, but always cold. I put the hot air at maximum with very poor results, but that was the same thing in all the ship emplacements. You have to wear a jacket or a sweater everywhere in the ship to keep your body temperature. The food was always the same, and the quality is average-low. There is only free water in the buffet restaurants, and you have to pay a 15% tax in all drinks apart from the tips of 70€ per adult and 35€ for kids. If you choose the restaurant included diner there's no free water and you have to pay for all drinks. They charged us 34.95€ for the welcome photo and we never received it and never claimed neither. We have to go to the photo shop to cancel the charge. Spectacles in the theater were awful and usually amateur singers, but that's my personal opinion. Captain invited us to a cocktail for the clients of two or more MSC cruises that consisted in a bunch of chips and nuts and a cup of extra sugary fruit juice (same that in breakfast) and a cup of cheap cider. No animation, no special show, only captain toasting for 1 minute and ciao bambino. The service was poor in general. They forget to clean our room one day, and we called several times to reception with no answer, and so on. Finally i do not recommend this cruise, but is my opinion and my experience. Next year we will travel with Royal Caribbean. Thanks for your time. manuel. Read Less
Sail Date April 2019
My husband and I sailed on the MSC Seaview cruise in the Western Mediterranean from April 17 to 24, 2019. We have enjoyed dozens of cruises around the world on other cruise lines. This was our first time with MSC Cruises, and by far, it ... Read More
My husband and I sailed on the MSC Seaview cruise in the Western Mediterranean from April 17 to 24, 2019. We have enjoyed dozens of cruises around the world on other cruise lines. This was our first time with MSC Cruises, and by far, it was the absolute worst cruise we have ever been on. First, upon walking into our ocean view cabin (#5171) on the first day of the cruise, we were assaulted by the stench of the foulest sewer smell imaginable. The smell was inescapable - it permeated every corner of the room, it was on every piece of furniture, on the bedding, in the carpet, on the towels, it was everywhere. We reported this problem to customer service right away, but we were told there was nothing they could do, the ship was fully booked. We had to live with this stench for the entire length of our cruise. The cabin had no windows or doors that could be opened to bring in fresh air. It became a serious health hazard for me. I developed migraines, I was severely nauseated, I vomited several times. My husband and I could not breathe at night and we could not sleep. Every day we reported this situation to customer service and each time we were told they could not do anything. On the fifth day on our seven-day cruise, a customer service supervisor used a chemical spray in the bathroom, which did nothing to get rid of the sewer stench. It only added a strong chemical smell on top of the awful sewer stench and it worsened my already poor health. Second, MSC Seaview was woefully understaffed. With over five thousand passengers, the ship only had two customer service counters and a maximum of six staffers handling customer service requests. This created unbelievably long queues at the customer service counters and a lot of frustration among the passengers. Third, we have never been on a ship that charged its passengers for drinking water during dinner or forced its passengers to buy bottled water. I understand charging customers for alcoholic drinks, but to treat drinking water like a luxury amenity on a cruise is beyond ridiculous. We have never encountered such a "nickel and dime" company such as MSC Cruises. Fourth, for a ship that bills itself as "one the most innovative cruise ships touring the world," we found the onboard dining experience exceptionally subpar. At every meal, the food seemed to be jumbled together with no thought to presentation or organization. We've had better dining experience at our local McDonald's. The bottom line is, our experience onboard the MSC Seaview was the absolute worst we've ever had on a cruise. We will never recommend MSC Cruises to anyone and we will never take another MSC cruise ever again! Read Less
Sail Date April 2019
We were cruising with family and had booked 8 cabins at the Yacht Club. Overall, the experience was very dissapointing mainly due to the low level of restaurants and bars, as well as the service at those and the public areas. The ... Read More
We were cruising with family and had booked 8 cabins at the Yacht Club. Overall, the experience was very dissapointing mainly due to the low level of restaurants and bars, as well as the service at those and the public areas. The positive part was the cabins which are very spacious and well decorated. Also,housekeeping did an overall great job. At the Yacht Club lounge and restaurant the quality of food and drinks was not as good even compared to Royal Carribean MDRs. Moreover, service was slow and often unatentive. On top of those, the shows, shops and public areas are very basic, and many things were not included in the Yacht Club package (such as milkshakes) which felt stupid and cheap given the things included and price paid. That said, if you are not picky with food and drink, or plan on taking a very sunny cruise which will allow you to enjoy the private deck - Yacht Club is definitley better than standard class, but in our opinion not worth it, and you are better off with a balcony cabin at Norwegian or Royal Carribean. Overall - Not recommended. Read Less
Sail Date April 2019
This was a 7 night cruise and not 5 as stated above. Having been on Royal Caribbean and Princess I was expecting a similar experience on MSC but with more sparkle. The ship was beautifully decorated and very sparkly but I would not choose ... Read More
This was a 7 night cruise and not 5 as stated above. Having been on Royal Caribbean and Princess I was expecting a similar experience on MSC but with more sparkle. The ship was beautifully decorated and very sparkly but I would not choose MSC over other cruise lines again. Embarkation was quite chaotic. It wasn't clear where to drop bags and people were queuing for ages outside in the boiling sun. I was lucky to get in the cruise terminal but had to sit on the floor for 2 hours to await boarding. Our room was a bit smaller than on other cruises we had been on, despite having a balcony, and we were given bunk beds for our children despite stating when we booked these were not suitable. We were told there was nothing that could be done so we made do. Our son was old enough to use the top bunk but to our horror the beds collapsed with him on top and the top bunk fell down. He was very shaken. We were lucky our daughter hadn't climbed in the bottom bunk. We complained but were told there were no other rooms for us. Our only option was for our son to sleep on a mattress on the floor and our daughter slept in our bed. There was no way we were going to use the bunk beds. We discovered later that there was a lock on the side and this had obviously not been put in place. The beds were also left out the whole time so we had no settee to sit on. On other ships the bed settee was always converted back and set up again in the evening. Our room felt very cramped because of this especially for 4 of us. We also had no shower door. Water went everywhere in the bathroom and we had to mop up before our children could go in there every day. We were told it had broken and that a new one would be fitted. This never happened. My brother had no shower door in his room either. On day 3 reception sent for us. We were excited as we thought we would finally get a room with a standard sofa bed. We got to reception only for them to tell us there was nothing they could do. What a waste of our time! We felt that they couldn't have cared less about our grievance. The buffet food was pretty good, if a little repetitive, but the full night buffet didn't open until 7 so before this only pizza, hotdogs, burgers and chips were available. There were often big queues. Afternoon snacks were nice though between 4.30 and 5.30. Cream tea and hot puddings. We only went to the dining room once. The staff were clearly flustered and struggling to cope. I ordered chicken breast. It arrived just stuck on top of some chips. No garnish, sauce or vegetables. For an a la carte restaurant it was a joke. The other dishes weren't great and choice was limited. You couldn't see the menu until you were at your table. We waited ages between courses and despite starting at 6 only just got to the show in time for 8. My daughter's burger arrived with the cheese but without the burger! By this time we were all laughing and thinking of Fawlty Towers. The buffet offers no gluten free options. My brother was told to eat in the restaurant only but obviously this was very inconvenient. My parents complained and the buffet staff miraculously came up with some gluten free rolls. My brother resorted to buying his own food whilst on shore every day as he felt he had no other options. A ridiculous situation when you've paid a lot of money for a cruise. In the buffet you get free water and tea and coffee but not any other squashes like on other cruise lines. In the restaurant you can only buy bottled water. There's no free water. There are also no water machines around the ship other than in the 2 buffet areas. We thought this was very poor. You can have tea and coffee and juice for breakfast but only in the buffet areas. On day 5 after going off the ship for a look around we got back on only to find all our cruise cards had been cancelled so we had to queue at reception for new ones. On day 6 we briefly got stuck in one of the glass lifts at the back of the ship. We also discovered that we were charged €34.99 for our embarkation photo even though we never received it and didn't want it. We had to ask 3 times for it to be taken off our account. Other things we liked on other cruise lines was movies on the big screen at night and free ice cream. None of this with MSC. The basic problem with this ship is that they are just cramming too many people on to cope with. Staff and facilities are stretched. We enjoyed the ports and most of the buffet food. The themed evenings were nice on floor 16 and the entertainment was a better standard than on other ships but our overall impression of MSC is not good. We feel that they only care about how much money they can make from you at every available opportunity and that customer service is very lacking. We are planning on taking the issue of the bunk beds up with MSC as we are very concerned that this can happen so please check that the beds are locked in place if you use them. Read Less
Sail Date April 2019
I was very disappointed in this cruise. The ship is huge, 14 decks and 4-5,000 people. As a result there was a constant state of noise and crowds. It was Easter week and there were many families. Children were up past when I went to bed. ... Read More
I was very disappointed in this cruise. The ship is huge, 14 decks and 4-5,000 people. As a result there was a constant state of noise and crowds. It was Easter week and there were many families. Children were up past when I went to bed. The good: very little feeling of movement on the ship Ports of call were desirable but also very crowded Balcony cabin was good size for two people though the industrial green was a poor color choice Cabin service was pretty good The shows are short, maybe 35 minutes and the singers and dancers are quite skilled. Good costumes. The bad: The shows were uneven. As the week progressed there were some very strange shows including a pole dancer and a number by a contortionist who looked like he was being tortured with electricity. The food was not good in either the dining room, which took forever and was very noisy, or the buffet, which had many of the same tasteless or overlooked dishes every day If you don’t like being overstimulated visually this ship will not make you happy. The casino feels like a funhouse and the central lobby features floor after floor of lit up stairs and mirrored surfaces. Combined with being knocked around by passengers who don’t seem to even notice( forget Excuse me) it felt like an assault on the senses. Embarkation was three hours of waiting in line Tour gatherings were very disorganized in a bar packed with heavy furniture you couldn’t get around Excursions had great tour guides but you were constantly rushing from place to place. It broke my heart to drive right through Nice and only see it from a bus window Read Less
Sail Date April 2019
We are just returning from our 18 day adventure as a family of five ,two adults three children age 7, 13 ,15 we have previously sailed with RCI , NCL ,PRINCESS AND CUNARD and after reading some of the reviews of MSC had very low ... Read More
We are just returning from our 18 day adventure as a family of five ,two adults three children age 7, 13 ,15 we have previously sailed with RCI , NCL ,PRINCESS AND CUNARD and after reading some of the reviews of MSC had very low expectations but they do a loyalty match to our diamond plus level with RCL so we gave it a go and this is honestly the best cruise line we have sailed with happiest ship , friendliest crew , most gorgeous ship and child friendly ship, any child not enjoying this cruise I would say their parents have got real problems because it has everything kids love everything adults love really superb peace and quiet , loud and bouncing and all inbetween . We had a whirlpool suite cabin 14211 ,gorgeous , space,technology ,walk in wardrobe .Erica our room steward was amazing as was lokesh and Anand our anytime dining staff so helpful and obliging,although portion sizes were small in the dining room we were constantly offered more so it was never an issue. We were on the aurea package and used the thermal suite a lot (gorgeous ) we also had our complementary massages (no catch) Ship is very smooth and incredible with technology everywhere, we purchased nearly every package before we boarded and it was cheaper and so easy for f1 simulator, zip line ,4d cinema ,air hockey, waterslides ,bowling ,washing package was great and next cruise I will definitely pack less and have more washed and pressed ,brilliant . Just 1 small complaint MSC what on earth is going on with your embarcation process ???? NOT GOOD stood like sheep in sao Paulo in scorching temperatures appears no organisation or communication it was almost a crush a bit frightening to be honest ,fix this and we have found our perfect cruise line by the way disembarking was a breeze so you can do it Read Less
Sail Date March 2019
Notice that the title is not unexpensive cruise, as this one costed some usd 3500 for a couple and a todler in a balcony. Well, if this is your first cruise, you probably will like it. But when you have a bunch of others as previous ... Read More
Notice that the title is not unexpensive cruise, as this one costed some usd 3500 for a couple and a todler in a balcony. Well, if this is your first cruise, you probably will like it. But when you have a bunch of others as previous experiences, you might get disapointed as we did (and most of the passenger we spoke with who had previous cruise experiences) Let me start with the good points: the ship is new, and beutifully decorated in a modern and posh way. cabins are nice and entertainment is also good, being the slides and waterpart on of the best i´ve seen on cruises. Now the down points: The food is far bellow average. You´ll rarelly see cow meat on the buffet or the menu. Burgers, pizza and sousage are available everyday, alongside with chicken. And most food lack taste or freshness (fish, salmon and chicken always seemed "dry", overcooked or looked like done hours ago and just heated to serve) Remember those nice formal dinners, where they serve lobster at least in one day? Not on this one, lobster is sold at usd 50 at the "speciality seafood restaurant". A nice steak? Not served on the regular restaurants, but rather for 95 usd in the "butchers cut" In fact the formal restaurants do not serve not even water, they charge you usd 2,10 per botle (and its not perrier, or fiji, just regular botled water that they sell for 30 cents on the supermarket) We know that cruise lines always try to find ways to charge you more on additional items, but never expected they to come to your table and offer you a meat plate for next night, to be served on the very same restaurant you have your dinners, but only if you pay an extra of usd 20 per person... this was very sad posture by them. Bear in mind also that this is a 5100 passanger ship, and the crew seems not able to handle so many passengers (I will definintelly not cruise on their 6500 passenger ship expected for 2020). And since you are not allowed to access parts of the ship unless you are a "yacht club member", you have to live on a smaller portion of the ship.(you will not acess the front lounge, one pool, one restaurant and one sundeck, unless you are VIP paying for a suite on the "yacht club" SPA, sauna and steamroom are also not accessible, unless you pay a daily rate to use the spa, or choose the "aurea" experience upon booking, paying a few hundred dollars more. There is also a bowling lane (45usd per hour) a F1 simulator (10 usd per play), a zipline (12usd per use) and a 3d theather (10 dollars per 5 minutes) Other down points were that they seemed to try to save money by contracting some chep tender boats (all our ports of call were tendered) and we`ve seem one of them be at large, without motor for almost an hour.... cruise did not send any of their tenders to save the passengers....they had to wait for another old tender to go there and transfer them in the middle of the ocean, from a boat with a broken engine that was being taken away.... We heard by the passengers that complained that they got a standard letter plus a bottle of proseco (very cheap way again to apologise for putting people´s life in danger....) Well, in general is not a bad cruise, but considering the quality of the food and all the extras they charge, I´d say it´s value should be from 20% to 30% less than a similar lenght cruise in other good cruise lines such as RCCL or Princess. Read Less
Sail Date February 2019
Food is terrible, this is the weakness point for sure. The food had no taste, no presentation, no talent. Service is a nightmare, it is clear for me that people had no training and its not prepare for the functions, there was no ... Read More
Food is terrible, this is the weakness point for sure. The food had no taste, no presentation, no talent. Service is a nightmare, it is clear for me that people had no training and its not prepare for the functions, there was no leadership, the managers were extremely arrogants and they spent their time talking each other instead of looking their team, I have never seen such attitude before in my previous crusies. The ship looks nice however it doesn’t work, the theater and the other areas are too small for the capacity of the chip 4300 passangers. We had to make a reservation for the theater but it never worked, we are oblied to seat on the floor, the theater has 03 presentations per night but the capacity is not enough to attend all passengers. It is a very ashamed situation for everyone. The restaurantes work in three shifts, so the last dinner is at 22hs45, my cruise was overbooked so I had bo other choice, that means my dinner started around 23hs15 everyday, crazy. I have already traveled with Costa and Royal Caribbean and had a nice experience! MSC never more!! Read Less
Sail Date December 2018
MSC Seaview Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.5 3.2
Entertainment 4.5 3.3
Public Rooms 4.0 3.9
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.0
Enrichment 3.5 2.9
Service 3.5 3.5
Value For Money 4.0 3.4

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