1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Seaside Review
  5. MSC Seaside Cruise Reviews
2 Helpful Votes
Sail Date: August 2019
We picked this cruise because the price is reasonable/cheaper than Carnival. 1. The embarkation and disembarkation were smoothly. 2. Ship is new and clean 3. Cabin is small just like any cruise ship cabin. The shower area seems ... Read More
We picked this cruise because the price is reasonable/cheaper than Carnival. 1. The embarkation and disembarkation were smoothly. 2. Ship is new and clean 3. Cabin is small just like any cruise ship cabin. The shower area seems small. 4. Breakfast/ lunch is good. Formal dining at night is good (way better than Chili’s, TGI Friday’s, Applebee’s . Comparable to Red Lobster but fewer selection. 5. Entertainment is great. Quality of shows is excellent. 5 stars to Steve Young (director of entertainment). All of the family shows are great, Peter Punk, Butterfly, Michael Jackson. But all adults shows perform by a group of 4 person is just ok. Would like to have few standup comedians shows. 6. Service is good. 7. Port and shore excursions have good timing. Except Saint Martin 7am to 2pm. We would like to go again. MSC going to have new ships in 2022, definitely looking forward to this one Read Less
1 Helpful Vote
Sail Date: July 2019
I love MSC, I am number 1 fan of this cruise line. The crew members are adorable, friendly, professionals and very helpful. Embarkation and disembarkation are just perfect. The Seaside is a beautiful and elegant Ship. The Spa is so ... Read More
I love MSC, I am number 1 fan of this cruise line. The crew members are adorable, friendly, professionals and very helpful. Embarkation and disembarkation are just perfect. The Seaside is a beautiful and elegant Ship. The Spa is so amazing. They have to have more Latin Food, Caribbean Food, variety. The Casino spectacular and the Waiters at bars and restaurants excellent. I am not to happy with The ports of calls since they are the same since MSC Cruise came in 2014, so we are so tired of the same ones already. They are more ports like Puerto Plata, La Romana, Dominican Republic, More of Aruba, Curacao, etc. Also the entertainment actives are great. Thank God they are having more latin DJs. The most beatiful thing are the shoes, The Broadways styles shows, they are amazing. The Welcome back to the ship in some of the ports are so great! Read Less
2 Helpful Votes
Sail Date: April 2019
Context: this is our 23rd cruise, and we've been on almost all the medium priced carriers. Given that MSC is fairly new to the American market, we were all kind of excited in anticipation of sailing with them. We had read a ... Read More
Context: this is our 23rd cruise, and we've been on almost all the medium priced carriers. Given that MSC is fairly new to the American market, we were all kind of excited in anticipation of sailing with them. We had read a number of reviews here and were struck with just about everyone exclaiming how much they appreciated the modern look of the ship and how clean and elegant it seemed to be. That turned out to be true. Where we were really disappointed in how they took care of their over 5000 guests on board ,the entertainment, and the food. They clearly didn't have enough elevators, as we were constantly waiting for a car and when one finally arrived, it would rbe completely packed with people. As to the entertainment, it was hard to understand why on Earth they would have all the acts that they did every night, doing the same things. The costuming was wonderful but these acts just made no sense relative to a night's theme: acrobats, strong men, silk twirler, hoop twirlers jugglers. ballroom dancers every night they would be onstage during the same act and we could never figure out why or what they had to do with the theme of the show. The food was a whole different issue. The buffets serve the same food day in and day out and that got very boring. But normally you can go to the diningroom and count on at least something that would be a decent meal. Almost every night the entrees were bland and uninteresting, and had very little taste and were cooked incorrectly, either way overdone or under cooked and always cold. They also would close down the buffets at odd hours in the middle of the day, when you would think would be prime time for people to eat. So we would go to one of the buffets mid afternoon and ffind half of the venue shut down or the entire thing closed. With more than 5000 people on board that was just incredibly annoying. Bottom line: MSE has a lot to learn about servicing the American market and we will never go back and sail with them again. A very disappointing experience. Read Less
1 Helpful Vote
Sail Date: March 2019
I ended up on this cruise to celebrate my sister's 70th birthday. Young at heart, we wanted a cruise that suited our personalities. So with 25 adventurers ranging in age from 13 and up, MSC Seaside seemed perfect. Embarkation - ... Read More
I ended up on this cruise to celebrate my sister's 70th birthday. Young at heart, we wanted a cruise that suited our personalities. So with 25 adventurers ranging in age from 13 and up, MSC Seaside seemed perfect. Embarkation - It's a zoo. Imagine 5,000+ people trying to check-in. Our saving grace was the Aurea package (an upgrade). Trying to figure out where our check-in area was located was challenging. Once in line, a very nice young woman provided assistance. We returned to check-in three (3) times because our card didn't work. A non-walker's nightmare. Dining - The buffet, as one of our friends, said, "By the time you make it around the buffet to find what you want and get to your seat, your food is cold." Day 1: Try to get a soda from the pay as you go machine, good luck. Ridiculous. Sell drink cards like other ships. Organization of buffet, where is the jam? It's on the Wellness Bar. Where is the bread? It's next to desserts or sodas (depends). The staff working in the buffet area just stood around - no assistance unless you flagged someone. The staff in white uniforms - no purpose. The soda machine process, go figure. Evening dining -The dining room staff are unorganized. Try finding a waiter to take cocktail orders. The dining room show, yes we clapped for the staff but our waiters were working. Friendliness - No introductions, good morning, smile. What gives? I am a frequent cruiser, Princess, Viking, Royal Caribbean. This experience pales by comparison. The music, theatre shows, Aurea spa, and ship decor saved the day. Read Less
4 Helpful Votes
Sail Date: March 2019
This was our 9th cruise and we chose Seaside because of its design. We wanted as much outdoor space as possible. Tired of the old "Food Court" atrium designs. The outdoor seating for food and drink was beautiful. There was so ... Read More
This was our 9th cruise and we chose Seaside because of its design. We wanted as much outdoor space as possible. Tired of the old "Food Court" atrium designs. The outdoor seating for food and drink was beautiful. There was so much outdoor space the ship holds true to its motto, "Follows the Sun"! At times, we had difficulty finding shade, but no big deal. We upgraded to a larger cabin 14003 way up front on deck 14. Space was nice, balcony was disappointing. It was a full size balcony but only half available to look out due to the steel support wall for the corner of the ship. We were directly under the bridge so it was nice not having sunlight glaring in our eyes or camera lens for photos. My wife loved the complete privacy of it so I guess it has its pluses and minuses. The Mirror and chrome design was stunning. Absolutely gorgeous, especially the crystal stairs. People couldn't take enough pictures of them. However, due to all the mirrors, there is a place on deck 6 were we almost walk into them several times. The signage is very limited. When elevator doors open, its hard to see what deck you on on. We found out, after a couple of days, that the deck number is on the left post of each elevator door frame. But, because of the chrome, its hard to see. There are large deck numbers on the wall opposite elevators, but not always visible when doors open, and again in bright chrome. Yes, there is always the digital read out and voice in the elevator! The App is the true shinning star on this ship. Very well done. You have access to daily activities, you own personal list of things you checked and, easy show reservation as well as checking you account balance any time. Food was very good, especially in MDR. Appetizers and soups were hit or miss but main course was awesome every night. Contrary to what we have read, the buffet had many changes daily, pre-made sandwiches were different everyday and the carving station in the back was awesome. They were carving roast beef, lamb, pork, turkey, ham, etc.Yes, they had pizza and burgers everyday but what buffet doesn't? Broadway style shows were unbelievable, the best we have ever seen. Outsourcing to a theater company is definitive the way to go. The ships activities crew was top notch, they were everywhere and easily accessible. A really great bunch of kids. Service is probably the only place this ship falls flat. After being in the US for 15 months, you would think the service crew would have the understanding of "Where is the soda machine, toilet, towel exchange or can you make me this drink??" Boy, they do have a lot of teaching to do, not just because of the language barrier, which we were stunned as to how you do not understand simple words such as Coke or Ginger Ale or Sprite, but overall how many of the staff did not know where things were. Training, training, training is what is seriously lacking in this area. Our MDR waiter was difficult to communicate with the first few days, but by the end of the week, they knew exactly what we were looking for, this should have been the case by day 2. I had a bartender give me Scotch because he could not find the Seagram's 7, and he thought I would not notice. I have been drinking 7&7s ever since Tony got me started on "Saturday Nigh Fever". We did notified the Bar Manager and he assured me they would look into it. (not the movie, the problem). Management was always willing to listen and correct the situation, if possible. We wound up receiving Champagne and Chocolate covered strawberries (which we gave both to our neighbors) for one problem, and a tray of pastries for the bar debacle (also gave to the neighbors). Stop trying to put out fires guys and train your staff! We did manage to find an awesome bartender, Julius, at the Miami beach bar. He made the best Mudslides with ice cream, yes, they have a Gellato bar right in the middle of the pool bar. We also found Ron down on deck 5 at the Seaside bar. This is their flagship bar in the atrium. This is the place to go see and be seen. Ron was such a talented mixologist and always smiling. He was so willing to please and always went above and beyond. His section of the bar always had a crowd, I'm surprised the ship did not tilt in that direction. My wife was not feeling well and he made her the most fantastic hot chocolate ever! She kept going back for more. The Thermal Spa was, how does Scar in "Lion King" put it..."To Die For"! I'm sorry we did not opt for the weekly pass, instead we purchased a day pass with massages. This place is awesome, Jun the manager was the best. Jamaica was sad, Grand Cayman was beautiful and Cozumel, well, it's Cozumel. We spent the day in the spa while in port at Nassau. Would we sail MSC again? Probably, but not in the near future. I would prefer an Eastern Itinerary and lets see how well Management does their training. Read Less
Sail Date: March 2019
I traveled with the Centennial College Alumni Association from Toronto Canada. I have been a Director on the Alumni Board now for over 10 years. We organize trips for our Alumni every year. This year we decided to cruise with MSC on the ... Read More
I traveled with the Centennial College Alumni Association from Toronto Canada. I have been a Director on the Alumni Board now for over 10 years. We organize trips for our Alumni every year. This year we decided to cruise with MSC on the Seaside. There was a whopping 63 of us. Im sure some of the other cruisers recognized us in our bright orange alumni shirts we were all wearing. We purchased the Fantastica package. The following are my views only and do not represent the views of the other individuals that traveled with the Centennial College Alumni Association. THE ROOM - I was on the 15th floor, very clean, super tiny, the beds were good, the bathroom was a tight squeeze. THE FOOD - A lot of the same stuff everyday/every night. Designated dinner reservations were a little unorganized, but we made it work. The food for reservation dinner was not that good. The ice cream was the best part of each day. THE DRINKS - I do not drink anything carbonated so Im not sure about the soda drinks from the fountain dispenser. Alcoholic beverages were watered down and the bar service is slow everywhere. THE STAFF - Very pleasant and helpful. THE ENTERTAINMENT - A little too much opera singing, but overall was good. Comedy shows were good. THE SHIP - Overall the Seaside is beautiful. I unfortunately did not get to explore the entire ship from the 4th floor up. Its just way too big! Read Less
Sail Date: February 2019
Embarkation and disembarkation went smoothly. We had an inside cabin that was small but adequate. Our cabin steward was wonderful. He kept our cabin clean, plenty of towels and provided ice daily without requesting it. We absolutely ... Read More
Embarkation and disembarkation went smoothly. We had an inside cabin that was small but adequate. Our cabin steward was wonderful. He kept our cabin clean, plenty of towels and provided ice daily without requesting it. We absolutely loved the entertainment. The shows are about 30 minutes which is shorter than we are used to, but there are 6 dining times in 2 restaurants. Therefore, in order to accommodate 5000 passengers they provide 3 show times and are restricted to about 30-40 minutes. We cannot say enough about the talent and the entertainment provided...excellent. The dining rooms are lovely and the staff are all excellent. We found the menus okay and the food was good. We did not go to any of the specialty restaurants but friends said they were very, very pleased. The service in the dining room and buffets was excellent. Buffet food and choices were outstanding. All facilities were clean ALL the time. This ship had a bowling alley, a garage club, and an absolutely wonderful swimming area for kids and young adults. It had a big water park with tons of things to do and a zip line. What fun! We did not go on any shore excursions. The guest services desk was busy and all staff were polite and patient with all our questions, etc. We think it would be a good idea to provide a map of the ship at embarkation...when we get our ship pass/cabin key. The ship is big and we need a map. It would save time at guest service desk. Also, all the chairs on the decks were taken by 8:00 a.m. and most of the time no one was using the chair...just towel left for hours. Need to monitor this...somehow! MSC Seaside is large, beautiful, modern and lots of sparkle! Fantastic ship! Read Less
2 Helpful Votes
Sail Date: February 2019
We chose this cruise for several reasons. Friends put together a group of seven couples; prices on MSC are very reasonable; the Seaside is a beautiful ship; and they provide the best entertainment at sea with different Broadway quality ... Read More
We chose this cruise for several reasons. Friends put together a group of seven couples; prices on MSC are very reasonable; the Seaside is a beautiful ship; and they provide the best entertainment at sea with different Broadway quality shows each night. Embarkation was very smooth and cabins were available when we boarded around noon. This was appreciated because it allowed us to drop off our carry-on luggage and relax after our four hour drive down from Orlando. Lunch was available in the buffet. This was our second cruise on the Seaside and our fourth overall on MSC (Divina twice). The ship is beautiful and never seemed too crowded even though we had a full ship for this cruise. The common areas are very nice with shops located mid-ship on decks 6, 7, and 8. My wife felt they could have had a few more shops on board; Royal Caribbean and Norwegian shops are more to her liking. The Casino is kind of small. The buffet never appeared over-crowded and seating wasn't difficult to find at most times; this can be a problem on other cruise lines at times. As for dining, the main dining room was very nice and offered three different seating times. We had the early seating for dinner at 5:15. The first evening was a problem as our reservation for 14 people apparently was somehow misplaced and it took over thirty minutes to get us seated, and that happened only because four of us agreed to sit apart from our group. The folks at the entrance to the dining room were not very helpful. Fortunately, I recognized Dejan Simovic, our Head Waiter on two previous cruises with MSC, and he came to our rescue assuring that we would have a table seating 14 for the rest of the cruise. Dejan made a point of checking with us each evening to make sure everything was just right. It's outstanding employees like Dejan that make us want to return for future MSC cruises. The dinners were good; servings were just the right amount, you could always ask for more, but I never felt the need. The variety on the menu could have been a little better; not being a fish eater limited my choices and I found myself relying on the standard offerings portion of the menu. I ate NY strip several times. Desserts were pretty good with the baked Alaska one night being the best. We dined one night in the specialty steak house, the Butcher Block; the meal and service were outstanding. We ate most breakfasts and lunches in the dining room on deck 5 and enjoyed time with our group in a quiet setting away from the buffet. Most of our group have cruised the Caribbean many times and we weren't interested in taking excursions. The timing of arrivals and departures from the various ports was very poor and not user friendly when it came to taking excursions. We arrived in San Juan PR at 5:00 pm and departed at 1:00 am; this allowed time for an evening walk through old San Juan but not much else. We arrived in St Thomas at 7:00 am and departed at 7:00 pm; not bad if you wanted an excursion. Arrival time in St Maarten was 7:00 am, but we departed at 2:00 pm; this didn't leave much time for folks who wanted to see the airplanes by Maho Beach. Nassau arrival was 12;00 noon and departure was 7:00 pm, but who really wants to visit Nassau anyway. I think this is an area of improvement that MSC should work on. Entertainment is the area where MSC really excels, easily having the best theater shows on the sea. Every show is Broadway quality, with fantastic singers, great dancers, talented acrobats and specialty talent and wonderful choreography. Each show lasts 30-40 minutes, but leaves you wishing they would continue longer. These talented individuals perform three shows each evening and a new show each night. The Starwalker show on the final night at sea is a Michael Jackson revue that should not be missed. The young man who plays MJ is every bit as talented a dancer as Michael Jackson. The overall Service on the Seaside was very good. Other than our first night dinner experience, we found the MSC employees to be very helpful and polite; they make you feel welcome. We did have a problem with our cabin location and the noise that interrupted our sleep each morning and several evenings, but eventually worked out an equitable solution with MSC thanks to the kind efforts of Shift Supervisor Elvira Saliyenko and Guest Services Manager Carmelina Iuliano; both were extremely courteous and dedicated to making our cruise a success. We will definitely cruise with MSC again in the near future and beyond, hopefully in a Yacht Club cabin on a ship that will hopefully be located in Port Canaveral in the not too distant future. Keeping our fingers crossed on the Port Canaveral ship. Read Less
1 Helpful Vote
Sail Date: January 2019
This was our third time with MSC but our first cruising on the MSC Seaside and we were not disappointed. The embarkation was well organised and ran smoothly and once onboard you then realise how beautiful the ship is. Our room was ready ... Read More
This was our third time with MSC but our first cruising on the MSC Seaside and we were not disappointed. The embarkation was well organised and ran smoothly and once onboard you then realise how beautiful the ship is. Our room was ready and completely spotless (as it was throughout our cruise). The amount of choice in both buffet restaurants was more than enough and the quality was great. As for the main evening restaurant that we dined in that was amazing and our two waiters looked after us perfectly. There was lots of different evening entertainment going on in the various bars onboard to suit all tastes and the shows in theatre every evening were out of this world. Lastly but by no means least we stayed in room 12032 and Alma who looked after our room was totally lovely and went out of her way to help us in anyway she could and always greeted us with a smile. Throughout our stay she kept our room spotless. Thankyou Alma. Thankyou MSC. Read Less
6 Helpful Votes
Sail Date: January 2019
This is the worst cruise I have ever taken. Our experience started as soon as we entered our stateroom Mold all over shower Toilet brush holder was full of dirty water with human waste floating The previous cruise the women ... Read More
This is the worst cruise I have ever taken. Our experience started as soon as we entered our stateroom Mold all over shower Toilet brush holder was full of dirty water with human waste floating The previous cruise the women had her monthly friend and left rements of her cycle on the floor. It took them 1.5 days to fix this. I had one person just shake his head and his response was thank you for your suggestion. I almost blow a gasket I went down next day and had a manager come to the room and show him. The sent us a cheap bottle of champagne with chocolate covered strawberries that were not ripe. The buffet was great for breakfast but was the same menu for 7 days lunch was the same except for the carving station changed and the pasta dish. The main dining room was horrible. Food was worse then Denny’s The crew would come out and sit in smoking area, occupying seats and not even offer them to passengers. Ports of call were to short so u really couldn’t enjoy the islands San Juan 5:30 pm til 1:00 am I would rather go on a raft then go on this ship. Read Less
5 Helpful Votes
Sail Date: December 2018
In 2017 I sailed on the MSC Divina. I loved it so much that I decided to go ahead and book a sailing on the new MSC ship about to come out, "The Seaside". I booked onboard the Divina and got an incredible discount and great ... Read More
In 2017 I sailed on the MSC Divina. I loved it so much that I decided to go ahead and book a sailing on the new MSC ship about to come out, "The Seaside". I booked onboard the Divina and got an incredible discount and great cabin. Not knowing if I would need a scooter to get around or not, I went ahead and booked an Ocean View ADA cabin. Come time to sail, I was so glad I did. It turned out my foot was not fully healed from a surgery and I needed a scooter. My cabin was amazing. It was over 210 sq.ft. with huge sit in porthole windows. The bathroom was very roomy and had every device needed to make showering with a cast on your leg a breeze. When I entered a suggestion in the Captain's box about difficulty entering the ADA cabin (no auto buttons) alone I was promptly invited to a private meeting with the hotel manager. Very impressive that they take your suggestions seriously! I followed videos of the complete building of this ship from the laying of the keel to its christening in Miami by Sophia Loren. I was very excited about sailing on this ship and tried to learn as much as I could about it before my cruise. I recently became a cruise consultant and had 4 people traveling with me who had never been on a cruise before as well as several very experienced cruisers, including my grown daughter. I wanted everyone to be well informed and as excited about the sailing as I was. The Seaside did not disappoint any of us. We all had a blast! Even when we each did our own thing. I joined the Cruise Critic Roll Call for this sailing. We were fortunate enough to have several members of our group sail on the Seaside before our sailing and they brought invaluable information to the group. In addition to the Meet & Mingle party offered by MSC, our group organized a few other fun events, a Cabin Crawl, Slot Pull and a Pub Crawl. My daughter participated in the Pub Crawl and I will post her review separately. Our MDR was the Seashore restaurant. Some of us were booked under Fantastica experiences and others under Bella. We had no issues with not being able to dine together in the MDR. I had heard rumors that on occasion Bella passengers are sent to one of the buffet restaurants for their evening dining. I did not find that to be the case. The food was excellent. I did not have anything I did not like although I wished the Lasagna Bolognase would have been on the menu more often. MSC makes the Best! Italian dishes and pizzas are one thing they are exceptional at! So are the desserts and chocolates at Venchi! We had a really awesome surprise at the Venchi chocolate/ coffee bar. Our waitress from the Divina's Coffee Bar was now doing a contract on the Seaside. It was so wonderful to see our favorite little Philippine gal Louisa again! She is such a sweety! We also dined in the buffet areas on occasion. I don't have anything bad to say about the food. My only suggestion is that the staff should have more intense training on assisting folks in wheelchairs and scooters. On Carnival I had attendants tripping over each other to assist me and carry my plate. Not so on MSC. Good thing my scooter had a basket to balance my plate on. I did mention this to the hotel manager and he told me that it was an easy fix and that he would look into changing this right away. After all, if the company is not aware that a service is needed, how are they to know this is a problem? Use those suggestion boxes for sensible suggestions not just to complain about things. I did a match status on my first MSC sailing and they matched me to Black Card. Part of that perk is a free diner for 2 in one of the specialty restaurants. We chose the Butchers Cut to celebrate my daughter's birthday and 2 divorces in our group. Everyone ordered the Filet Mignon. It was excellent! You could cut it with a butter knife, it was so tender. Really exceptional service in that restaurant too. If you can afford it, try to dine there at least 1 night. As far as the entertainment, I found I did not enjoy it quite as much as the entertainment on the Divina. I know they tried to "Americanize" it a bit more. To me, I liked it more International, with more Opera, classical music, ballet and Cirque du Soleil type entertainment. Not that it was bad, just not as impressive to me. I noticed they are trying to appeal to a more diverse American audience with a Country Western night in the Atrium which seemed to be a real success for many passengers. I wish I would have known about the Gatsby night in advance and the 70's night. I did know about the White Party. Those are always a fun time with great music and a lively party atmosphere.. My only disappointment with this cruise is that 7 nights did not feel long enough to explore all the ships nooks and crannies. I guess I will just have to sail on her again! I was a long time Royal Caribbean fan but I really am loving the MSC experience. I did book a Yacht Club experience for next year while I was onboard. I tried to book another sailing too but that poor Cruise Consultant was so extremely overworked that it was impossible. I was trying to find an ADA cabin on the Meraviglia for next year. I just think it was not meant to be because once I came home, I was able to find something even better...an ADA cabin on a 20 night Trans-Atlantic sailing on the Meraviglia for 2020. Great price! An inside Fantastica cabin came out to around $1500 for 20 nights including port taxes.I'm sure I will be sailing on MSC for years to come with all the future ships they have in the planning. Read Less
6 Helpful Votes
Sail Date: November 2018
The GOOD: The embarkation process was extremely smooth The ship is beautiful. The food in the main dining room was good. The wings and drinks in the sports bar were really good. The Tuna and Chicken sandwiches from room ... Read More
The GOOD: The embarkation process was extremely smooth The ship is beautiful. The food in the main dining room was good. The wings and drinks in the sports bar were really good. The Tuna and Chicken sandwiches from room service were good. The big slide and Zipline were fun. The Cruise Critics Meet and Mingle in the Seaview Lounge where my guests had a chance to meet the Captain was very well put together. My private party for my guests also held in the Seaview Lounge was also very nice. Our cabin Stuart was very good to us. The BAD: Customer service is horrible shipwide! (only 4 employees who I met last year on MSC Divina were working on the Seaside were good to me) Communication was difficult due to language barriers. They charge you for EVERYTHING! Dinner service at 7:15 seating was rushed and took forever for us to get served. The photographers were rude pushy and rushing you . The pools are all too deep, everyone was hanging on the sides. Guest Services is horrible! I purchased the Funpass for my daughter, she didn't have a chance to use it at all. When I went to guest services, I was sent to the Arcade on deck 7 to request a refund. The rep on deck 7 said she couldn't issue any refunds on Funpasses and I was told to go back to guest services. I went back to guest services twice more and I was told to go to deck 7. Finally, I asked to speak to the manager over guest services, she tried to tell me I couldn't get a refund because I "pre" purchased the Funpass. I told her I purchased the Funpass onboard on deck 7 on Monday. She looked it up and had no option but to issue a refund. Word to the wise you will NOT get a refund on any "Pre" cruise purchases. I was forced to pay for two of the 3 DVD sets online prior to boarding because that's the way it's set up on the website. I asked for a refund for one set since my husband and I were going to the same house. I was told I couldn't get a refund because I purchased them "pre" cruise. I also "pre" purchased 20 8x10 phots that said I could Mix and Match photos. My plan was to give each cabin who booked with me a complimentary photo. When I picked out the images I wanted I was told I can only pick pictures of those booked in my cabin or if a member of my cabin was in a picture with other guests. There were only 3 pictures of my family I wanted. When I asked about the remaining 17 photos I was told there wasn't anything they could do about it. So in essence I paid $110.00 for 3 photos valued at $75.00 onboard. Buyer beware if you purchase anything prior to sailing, you will be stuck with it! When I got home and attempted to watch the DVD's I got a message that stated the disc is corrupted. The water system is horrible, I was in cabin 15191 and I had to call to have the toilet unclogged 5 out of 7 days. I am a former travel agent who booked 10 cabins with a total of 28 guests. The last two days of the cruise, 8 of my guests fell ill including my husband and myself; experiencing chills, sweats, vomiting and diarrhea. What a way to end the cruise. I personally will never sail with MSC again! I was embarrassed and felt really bad for my guests who paid so much for this cruise only to be disappointed. Not good for business MSC! Read Less
7 Helpful Votes
Sail Date: November 2018
With so many negatives I feel obligated to leave a review. Our group of 15 had a great time. We had fun. The only reason for 4 stars is the itinerary. Two of the four stops were too short to really enjoy. I would prefer 3 longer stops ... Read More
With so many negatives I feel obligated to leave a review. Our group of 15 had a great time. We had fun. The only reason for 4 stars is the itinerary. Two of the four stops were too short to really enjoy. I would prefer 3 longer stops than 4 with such short stops. The kids go free was a great perk when we booked. Ship is beautiful and our whole group enjoyed the short shows. They do not really have a story line, but they were fun to watch. Butchers Cut is a must. The other specialities are good, but Butchers Cut was great. 3 of our 4 kids loved the kids club. Our youngest did not want to go as much, but I think that is because of her not them. Room steward was great. Dining staff was very friendly as well. Water park on board was a great time for the kids and the adults. Plenty of room on board to spread out. If you can't find a deck chair then get off your lazy butt and go look around. There were always plenty. They did a great job with the outdoor space on this boat. I would like to try a cruise with just adults, but it went well for our family. Read Less
2 Helpful Votes
Sail Date: June 2018
The MSC Seaside is a beautiful ship!! There is plenty to do and the whole staff works very hard. Thanks to cruise critics for the meet and mingle. That was really fun having the chance to meet the captain and his staff one on one. I loved ... Read More
The MSC Seaside is a beautiful ship!! There is plenty to do and the whole staff works very hard. Thanks to cruise critics for the meet and mingle. That was really fun having the chance to meet the captain and his staff one on one. I loved doing the behind the scenes tour!! That was really something to see. The things that are going on every single day to make our vacation wonderful is unreal. The staff works very hard! All the shows were great. The talent that is on the ship in unbelievable. The Michael Jackson tribute was awesome! Our vacation was wonderful. A couple things we were disappointed in were the food in the dining room and we missed getting our towel animals!! Lol One thing we all love to do is meet in dining room and have dinner every night all of us together. This is usually one of our favorite times, but on this cruise the dinners in dining room were just average. No wow, it was just average food that we eat everyday at home. The food on the buffet was much better. We would eat in dining room to catch up with everyone, but then after show go eat in buffet. I think it just adds a little special touch to have towel animals our your bed at night! By no means did any of this make our vacation bad..... we had a wonderful trip and would go back again! Read Less
9 Helpful Votes
Sail Date: April 2018
This ship is gorgeous. The crystal staircase is beautiful. There were great areas to relax and enjoy music. The shows were phenomenal and we loved that we could reserve the show rather than having to arrive an hour before and wait in ... Read More
This ship is gorgeous. The crystal staircase is beautiful. There were great areas to relax and enjoy music. The shows were phenomenal and we loved that we could reserve the show rather than having to arrive an hour before and wait in line like some other ships. We enjoyed the Thermal Spa every day and a massage and facial that was one of the best we've had. We had the Trio specialty dining and when I didn't find something in one of the prefix menus I wanted they allowed me to choose from the other restaurant menu. We did the water slides and zip lines...very fun. We loved the drink vouchers and hope they don't do away with those. Perfect number for us to enjoy without over drinking. All the staff were very friendly and I have never had better service.We did find the pool areas crowded and passengers rudely saving chairs. I don't blame the cruise line for rude and selfish passengers. I am beginning to dislike cruising because of selfish and rude/entitled passengers. It seems to be getting worse in the US. Read Less
5 Helpful Votes
Sail Date: April 2018
We choose msc because it was a new ship plus we never did the Caribbean It was great value for money and we got the Aurea package with whirlpool bath on balcony Room was big enough for five of us.The ship was massive and beautiful Food ... Read More
We choose msc because it was a new ship plus we never did the Caribbean It was great value for money and we got the Aurea package with whirlpool bath on balcony Room was big enough for five of us.The ship was massive and beautiful Food lovely but the highlight was the entertainment Shows followed by a theme night with the brilliant entertainment staff and sometimes the nightclub This holiday appeals to all age groups and we laughed from the minute we arrived until we left.I have no hesitation in recommending it.It was fantastic The Aurea package includes a massage Private solarium anytime dining and unlimited drinks package It was very handy.Staff were friendly and attentive The app was great Book everything as soon as you arrive and don’t miss Timeless the Michael Jackson show.White night and the gatsby party were great.My personal favourite was 70’s night.It’s great to dress up Read Less
13 Helpful Votes
Sail Date: March 2018
The Seaside is a beautiful ship and I was really excited about this trip and the opportunity to be on a new, larger ship. I enjoy European travel and was undeterred by the past cruisers’ complaints about the food (though I now understand ... Read More
The Seaside is a beautiful ship and I was really excited about this trip and the opportunity to be on a new, larger ship. I enjoy European travel and was undeterred by the past cruisers’ complaints about the food (though I now understand the concerns). The Seaside just seems completely unprepared for the number of people they sold to...the staff is not empowered or engaged with seeing all patrons have a good time, and unwilling to address matters that could easily be resolved. The level of rudeness combined with constant miscommunication and poor safety, hygiene, and customer service made this the worst cruise I have ever been on in 20 years of cruising. — POOR CUSTOMER SERVICE: I cruised as part of a group of 40. Most of us had at least two (most of us many more) poor interactions with staff. Collectively, we have been cruising for more than 20 years and have more than 75 cruises between us. We all agreed it was the rudest we have ever been treated. The staff was dismissive, indifferent, and in many cases downright surly. They went above and beyond for Yacht Club members and treated everyone else like steerage. Specifically, our treatment for our planned group events by Irina was disrespectful and indifferent. As a professional events coordinator, I have never experienced a staff person so unwilling to create a positive experience for her customers. — SAFETY ISSUES: Despite being advised, a person with nut allergies was served nuts in the Main Dining Room. When it was pointed out, the server and manager continued to dispute us on the matter. Only when the nuts were picked out and presented to them on a plate did they acknowledge the error. However, no efforts were taken to address it for other guests (it’s not listed on menus and no announcements were made) and no attempts to apologize were made during our future visits to the dining room. No one even checked to make sure the person was okay. Several of our cabin doors required being slammed shut to engage the locks. When we pointed this out to stewards, no attempts were taken to address (maintenance never came). We even mentioned it at guest services. — KIDS CLUB, LACK OF STAFF: The kids club was total bedlam on all the occasions we visited. It’s simply too small for a fully booked boat with more than 1000 kids on board. They don’t have enough staff and the staff they have are not trained. We were charged extra for the child tracker/GPS bracelets which didn’t work. We changed the trackers and they still didn’t work. What’s the point of having trackers if they don’t track? The staff also seemed confused about the software for setting them up. Then, they made us turn them in prior to the end of the cruise, taking the trackers from some of the children in our group without notifying their parents. Other cruise lines build the cost of tracking into kids club participation and the children KEEP the bracelets. My daughter was injured, suffering from a severe fall in the Jungle Pool area; no incident report or notification was filed. The other children with her - some in our group, some not - said staff gathered around her because she was hurt but then sent her away. No care, no visit to the nurse, no notification to me. The water in that area was a hazard the whole trip, with kids and adults alike slipping as they walked from the deck toward the pool/slide area. One worker was out there with a broom one day trying to sweep the water away, but the area is poorly designed with the water from the pool, slide and fountain unable to disperse when it hits the deck. When I contacted both the kids club and guest services, my complaints were ignored or dismissed. At one point, the guest services person suggested my daughter must have been doing something wrong (running or horseplay) to get hurt. She didn’t even ask if my daughter was okay. The kids in our group largely declined to go, stating there were no organized activities like on other cruises they have taken and older kids (within their assigned grouping) made it difficult for younger kids to play. While we recognize there will be hours the club needs to close for cleaning and staffing breaks, shutting down on for hours for what you describe as family time is contrary and counter to what parents need. Also, doing this on a sea day is insane. As a widow, the kids club helps me get some down time while my daughter plays with other children. Your schedule basically demanded when and how I could exercise the service - and frankly, often was quite excessive compared to ships of similar size and capacity. Lastly, sanitation practices were not exercised. Children should have to sanitize or clean their hands upon entry and exit. No one ever enforced this. — UNSANITARY CONDITIONS: On more than one occasion, we encountered unhygienic and unsanitary conditions in our rooms, or were served spoiled or moldy food, in one instance at one of their specialty dining establishments. (We have pictures as evidence). While we were told we would credited for the tainted items, we were not. When this was mentioned at guest services (during what became a daily trip to deal with billing discrepancies), they said they would need to verify with the beverage manager and food managers, who never called back. At the buffets, people didn’t wash or sanitize their hands but to be fair, there was no staff person posted with a sanitizer bottle and the sanitizer machines in place and soap bottles at the sinks were often empty. People (men) using the buffet topless was also just gross. On two occasions, we showed staff the bad food. We were given fresh food on a separate plate but the rotted/spoiled food was left out. Linen was stored under the bed on the floor, unbagged... would you want to sleep on sheets that had been stored on the floor? Dishes full of leftover food left in the hallway by guests often sat there for 12-16 hours. This was not random and in many cases made the hallways stink. — EXCURSIONS/ACTIVITIES/SHOWS: Excursions were poorly staffed or misrepresented what would be included. One excursion had people with wheelchairs and disabilities unable to participate but this was not advertised at all. Another left nearly a hour late and didn’t provide the tour as stated. The onboard activities were short (less than an hour) and often had rules that seemed arbitrary. For one arts activity which was just cutting paper to make mosaics, only 20 people were allowed to participate and people under 18 were not allowed...For paper, glue sticks and scissors? The staff seemed unprepared for people to actually participate in activities on sea days, often turning people away. Participating in activities like karaoke and bingo, staff expressed shock so many were/wanted to participate, and actually abruptly stopped the events while people were having fun. The show bookings were a new feature and if they had worked would have been awesome. People were actually denied seating when we all booked together on the first day. — SPA SERVICES/GYM/CLASSES: The spa area was overbooked and small, with no chairs available except for a port day. Similar to the pool decks, people reserve chairs for hours and staff does nothing to curtail or address the practice. Two of us were charged for products recommended during facials even though we didn’t agree to purchase them or sign any paperwork. The gym was nicely outfitted but always crowded. There were only two classes a day but there was no variety with the same three offerings for the whole cruise. They had a lovely cycling room for those interested in that but the only other (free) offerings were on deck at either the crack of dawn or with people smoking nearby. The evening class (at 5:00) was in direct opposition with the first dining time. When asked if a class could be done in the afternoon if enough people signed up, they looked at us like we were crazy. — PASSES/ARCADE: You simply oversold the passes and arcade experiences. You should not sell to people knowing you have limited hours for them to participate. We were never able to use our relaxing wave and the arcade passes went underutilized because it shut down for 6 hours a day. — BILLING ISSUES, CUSTOMER SERVICE: Several of us encountered billing discrepancies (being charged for things you didn’t purchase, double charged for items, not receiving credits promised at Guest Services or by restaurants) and visited guest services nearly daily. In addition, I connected my credit card to my account using a kiosk as directed and was charged for possible incidentals. Yet I was charged again on the first night — for a total of $556 — again for incidentals. Since I prepaid for gratuities and spa treatments, being charged this much was excessive. While I understood it will “fall off” my credit card, it is not your place to decide whether I am comfortable with you charging me and impacting my spending. Most importantly, being double charged (especially when the staff at guest services acknowledged it) is inappropriate. This is not a need for the customer to always be right. I prepaid my gratuities and was then charged again on the ship. When I presented my receipt/email printout and showed the credit card charge on my phone, I STILL didn’t get credited. No apologies, no resolutions, just a shoulder shrug. The bracelets for charging things to your room and opening doors seem to only work intermittently- had to change mine twice. On more than one occasion, the guest services counter shut down while we were in line waiting. On other ships, you typically can address all matters with customer service. We would wait online to address issues only to be told “I can deal with this but you’ll need to go to that line to deal with that.” We spent two hours visiting 6 different areas our first day on the ship setting things up. Other cruise lines handle most of this at CHECK IN. — YACHT CLUB V. EVERYONE ELSE: I booked Fantastica because the Aurea and Yacht Club balconies were sold out by the time I booked it. In hindsight, I wouldn’t recommend anyone sail with MSC if they are not in Yacht Club. We were treated disrespectfully the entire voyage. After following the disembarkation procedure, we were lead out into a queue for exiting the boat and going through customs. Our line was held for nearly 45 minutes while MSC staff escorted Yacht Club members past our line. When a staff member was approached, she lied and said customs had asked that they hold passengers. This wasn’t the truth - we were texting with friends who were already off the ship and waiting for us who watched the Yacht Club members leave in steady succession. This was exemplary of our treatment the whole time. I stayed in the Fantástica balcony with beverage vouchers (which many of your staff refused to accept), purchased spa services, a trio dinner package, a fun and zip line pass, and additional specialty meals and beverage (water) plans. We also as a group engaged with the staff using the business center for meetings and the Garage nightclub for group gatherings (3 each). This is my 14th Cruise and I travel quite a bit outside of that as well. This is the worse trip I have ever taken. Read Less
1 Helpful Vote
Sail Date: March 2018
I just went on spring break with family and friends our group is over 30 people, everyone very enjoy the show in the theater the Frank tribute music and my life in music just o.k, not that best some are boring but the rest of other night ... Read More
I just went on spring break with family and friends our group is over 30 people, everyone very enjoy the show in the theater the Frank tribute music and my life in music just o.k, not that best some are boring but the rest of other night show are the top best show at sea and I been many ship with different cruise line, I only enjoy show on msc seaside and msc Divina's show they are the best show out of sea, the director in theater he is very fun make people laugh, but the guy who host all game show like love game and the quest and some pool game and v..he is not fun at all msc should replace him with some one have more talent, msc seaside and divina both ship have the best them party with cruise staff, it is very fun they work hard for you to have fun, the guy wear two color sock he very have passion for dance I saw him on divina and seaside also they have straight and a aerobic dance for on fool deck 16 at 9:00 am so I eat a lot and still loose weight , and dance lesson on fool deck two or three times a day. The white party is supper fun and all the dance party with cruise staff they are very fun don't miss if you love dance, msc sea side have best water park and lot of big hot tub every where on the deck 16 and on the deck 8. The buffet on the deck 8 is big like same side with NCL big ship but is nicer you can dine in or outside on the big hug deck with lot of table plus seaside have one more buffet on the deck 16 but on the deck 16 buffet is a smaller compare on deck 8 you can dine in or outside too so is a plus, the pizza and the bread are the best at sea and desert very good, the cheese cake in the dinning room you have to try they are the best cheese cake I ever have, they only have on the first night so don't miss. For lunch and dinner food in buffet is average compare to other ship, but dinner in the dinning room food are very outstanding compare to my 16th cruise with 6 different cruise line. The waiter he is so friendly and helpful, our big group are very happy to have him, is kind of fun one of the waitress she sing on the last night is very fun and everyone love her sing, I love the thermal spa on seaside is very interesting with many different shower mist it is very nice I love it very much, msc sea side is very beautiful ship have no bad smell at all when you walk through attriump is always have good fresh sense smell not like in the review, here is some thing on msc that that I don't like they don't have running track around on the deck, you can run but but can not run around the only place you can run around is at the water park but some place is very tight, the garage club which is disco club is so little and is not look nice, divina have the best disco club, no mini golf and the sport deck is not as big as ncl. Msc seaside have different kind of music all over the ship so it is nice and lot of activities to do so I never feel boring at all, at night lot of thing happen at the same time so I only can choose one but I wish I can enjoy all. For the value of money is very good, compare to any of other cruise line the price is more some time 2 to 3 times and the value is not that all good for the money you paid ,for me I enjoy msc more than any other cruise line, Carnival is my bottom one, NCL have good rope course and mini golf and big sport deck and more choice in the buffet and the oshear restaurant is a plus and they only have 4 show for 7 days and the show they have is so boring I walk out every night and the music only in the 70 or 80 unless you like that kind of music, no cover pool and only 4 little hot tub for public use and thermal spa very high price, compare to msc less than half and msc is nicer and more fun than ncl , for many people complain on little thing like ice cream machine not available all the time when they want they only have certain time of the day so look for time and schedule they have you have to think just of ice cream and a little thing but you have to pay $1000 or $2000 more from other cruise line and people complain elevator is not many wow I count and msc have more elevators than all the big ship NCL have, each side of elvator on msc they have two set on the back of each other, people just like to complain I think just because msc is an Italian cruise, not american cruise. one time I went on royal grandual of the sea it is a small ship the food are the worse dining and buffet food are horrible we went for 7 nights and none of the meal we enjoy and food in the buffet cook horrible when the food is cold like the fry chicken vv.. they full hot water over food to make it warm I saw it with my own eyes and lopster tail cook smell badly stink we love lopster but can not eat and steak cook horible no good, bacon and friend fry and fry chicken always and soft never crispy that is the only ship in my 16 ship food are horrible and the public toilet very old if you put deposit in toilet is not flush and lot of toilet like that and some you need to use the brush to have it flush it is every disgusting, me and friends use many different one say the same thing,so I need to do number 2, I have to go to my cabin to do, but the ratting is above average because it is american cruise it is not Italian cruise but if rate that ship food is would be 0 and entertaiment is 5-6. So give msc a thump up don't let bad review in your mine just go and have fun if you have kid under 12 they will love msc seaside water park it is best water park for kid at sea . Read Less
3 Helpful Votes
Sail Date: March 2018
I have always enjoy cruise with msc ship for value of money and different fun experience and the best entertainment at sea, five nights show out of seven nights show in the theater are the best some night I have to see it twice so ... Read More
I have always enjoy cruise with msc ship for value of money and different fun experience and the best entertainment at sea, five nights show out of seven nights show in the theater are the best some night I have to see it twice so don't miss any show, one or two night you go it might be a little boring for you but the rest are the best so don't miss any, so if you don't like italian music don't go frank tribute music and my life in music this two night is a little boring for me but the rest are the top notch , and lot of fun them party with cruise staff, all dance are fun and I love it so much, only msc have this fun experience I love divina and seaside, In dinning room food are very good and different each night, the bread are so good, the cheese cake are die for they are the best you have to try, and the buffet pizza are the best and pasta is good other food in buffet are average compare to other ship but desert and fruit are good, free ice cream pump certain hours only, but if you want to have free pump ice cream pay $1000 to $2000 more to go different cruise line you can eat free ice cream till late night, for me I rarely eat ice cream so no matter for me, if you love ice cream to to ncl. they have pump ice cream and scoup ice cream for free most the time but you have to pay more money, water park on seaside is very nice park is better than any other ship, msc seaside have good music all over the ship only the disco club call the garage is so little and is not look nice divina have very nice disco club,seaside is a very beautiful ship,nice with many pool and hot tub and very nice thermal spa area, all staff are friendly and work hard for you to enjoy and have fun. so give msc a thump up, no dinner dinning in the buffet like people said and no bad smell at all, only good and fresh sense smell and the buffer on the deck 8 is big size the same size on ncl all big ship, and very nice have huge deck so you can eat inside or out side with lot of table, the buffet on dek 16 is small so people said the buffet is so small you have to know the big one is on the deck 8, and the small on deck 16 just the extra one, so this is a plus. the only thing if you want to find you friend you don't know what buffet they eat unless you inform ahead, so you don't have to run up and down buffet. so don' let bad review rude you vacation, just go and have fun. Read Less
3 Helpful Votes
Sail Date: March 2018
choose this cruise because my friends told me about how great is to travel with MSC, and specially the Seaside ship. The were right no regrets, love it. Everything was great, the shows, the excursions, the food, the staff,the Captain ... Read More
choose this cruise because my friends told me about how great is to travel with MSC, and specially the Seaside ship. The were right no regrets, love it. Everything was great, the shows, the excursions, the food, the staff,the Captain lovely man, never before experience in a cruise, the captain in person talking to the people at the end of the cruise, love that detail. Cabin was nice and clean love the colors. entertaining very good all around. staff in the casino well trained. Love the excursion in Caguas, Puerto Rico at the Sangria Place, they treated us well, with repect, well educated people, we were treated like family they make us feel at home. Love the food at the dining and late at night the snacks in the 16 floor. The shows were the best, felt like in Broadway N.Y. Noticed how well the staff supervisors did their job, thank you MCS. Read Less
9 Helpful Votes
Sail Date: March 2018
The ship is impressive. Beautiful with gorgeous details such as granite in buffets, bathtubs in some rooms and gorgeous spacious balconies. This high tech higher touch cruiseliner is worth trying out. I plan to make it my go to cruise for ... Read More
The ship is impressive. Beautiful with gorgeous details such as granite in buffets, bathtubs in some rooms and gorgeous spacious balconies. This high tech higher touch cruiseliner is worth trying out. I plan to make it my go to cruise for the future. Get the app as it’s is helpful to plan and book shows. I recommend booking all your shows around your dinner as reservations are priority over last minute attendees. Great original shows. Very “cirque de soleil” in style. Singers, dancers, acrobatics Lots to do for keen. Many pools. Great to have kids areas. Best food. I will call this the pizza cruise as the pizza was amazing. Casino is small but very friendly staff. Didn’t make it the gym...too far from buffet (lol) but I went once nd it is nicely equipped. Medical visit to see dr is $95 in morning and $125 after lunch. Suggestions: bring hair conditioner and skin lotions. Also many extras available to buy yoga classes $11, Zip line $5, 5d cinema $10, shops, gelato, cappuccino, drinks if not on a package, etc. Overall rating: luxury and wonderful ***** Read Less
2 Helpful Votes
Sail Date: March 2018
I had previously been on 7 cruises on 3 different lines. I had never sailed with MSC so a group of three decided to cruise the new line on their new ship, Seaside. MSC was an outstanding cruise line and the ship was amazing. What was ... Read More
I had previously been on 7 cruises on 3 different lines. I had never sailed with MSC so a group of three decided to cruise the new line on their new ship, Seaside. MSC was an outstanding cruise line and the ship was amazing. What was GREAT: We had the Aura package that included a balcony, two free massages, the beverage package, and a private sun deck and bar. The bar package was unlimited, not X number per day like other lines; The ship was beautiful and designed so that you never really realized there were 4800 people on the ship; Up-To-Date - everything was state of the art on the ship. What was not so good: 1. There were three in out state room. The Aura package came with on-board social media, but only 2 devices could be connected - even though we all three paid the same price. 2. The nightly shows were OUTSTANDING - almost Broadway quality BUT the performers lip-sinked and the Re-Verb was set so high you could not really hear the performance; 3. We had to ask for soap to be added in our state room and our room steward never made towel animals for use (I though this was standard when cruising). 4. Photos - we bought the Digital package which advertised that you owned the digital pictures - But you can not blow-them up for printing. You still have to pay MSC for the pictures if you want prints - RIP OFF!!!!!!!!!! and Lies!!!!!!! This was the best of the 4 lines I have sailed and I would definitely go again. Read Less
3 Helpful Votes
Sail Date: March 2018
Most thing close to early like gym was close 10 pm most other cruise it open to 11pm, 12am or 24hrs. The sport court close 9pm but did see people playing at 10pm,11pm on other cruise it open to 10pm, 11pm, 12am or 24 hrs but i did like it ... Read More
Most thing close to early like gym was close 10 pm most other cruise it open to 11pm, 12am or 24hrs. The sport court close 9pm but did see people playing at 10pm,11pm on other cruise it open to 10pm, 11pm, 12am or 24 hrs but i did like it at the buffet was open to midnight for pizza. Did have late snack until 2:30am but that wasn't the best, the market place buffet & restaurant was the best the pretzel was amazing the juice not better then msc divina . The slide were great the most on any msc, celebrity, costa, holland american cruise . More than some norwegian and royal caribbean . The racing slide was my favorite my least favourite was the family slide got to much water up my nose. The raft slide or the virtual the 2nd time i went i was in behind a kid and in front of a kid the kid behind was hitting the tube/raft in my back repeatedly i ask him to stop but he never did so i switch spot with him then he was doing to the littler kid in front of him the but the older brother whose littler kid was get hit by the little kid with the raft whose in front we switch trying hold his raft up so he wouldn't hurt the kid in front of him that kid in front crazy went get fast away from that kid but his brother was still in the slide so the staff was holding is raft with his foot but the kid behind drop his raft and already sitting in the slide start kick splash the kid and trying to kick the tube/raft but when the staff was hold the tube with his foot when that kid went down the slide the staff pick up the crazy/insane kid i was pretend to throw feet first down the slide without his raft but went back to get his raft and got in it and the staff kick the raft lightly and when he was finish it was my turn when i was finish i giving the raft to whoever was waiting in the line next . The ipaneri restaurant on deck 6 was slow at order wouldn't has for coffee or tea with dessert the seashore was the best it serve hot chocolate it was wasn't better then sea view lounge but ever serve donut and bigger portion then ipaneri restaurant then seashore was for day 6 &7 for breakfast . The actives were fun some were in bad timing so i couldn't to those. The show were 45 min. The f1 simulator was awesome so was the 5d theatre. The bowling was fun but the arcade was way too small. the fooseball and table tennis was fun. The jenga all the kid were great at it only the adult knock it including me once i put my piece on it i was straighten it after i was done it took 6 second then it fell so it was delay fall . I was 4/5 the kid were 6/6 at not making jenga and most stay for picture-nary game they were good at that both team up tied . The public room rating is so low because of the public bathroom to confusion on the lock and the soap and the water and dryer. Some were dirty. First night the lady went in the wrong washroom but it was 4 person washroom with a lock some day it was automatic locking. Read Less
11 Helpful Votes
Sail Date: March 2018
My family cruises every now and then. MSC Seaside was our 8th cruise. We went with a group of 13 people, and the ship had it's pros and cons to suit everyone's needs and wants. Personally, I wasn't sure what to expect on ... Read More
My family cruises every now and then. MSC Seaside was our 8th cruise. We went with a group of 13 people, and the ship had it's pros and cons to suit everyone's needs and wants. Personally, I wasn't sure what to expect on this cruise. I read reviews before which said that it was an awful ship. My family isn't the largest fan of MSC (we have sailed on them 3 times now) and our past experience really ruined it (paying for water was unreasonable, but this is no longer an issue). Some people said that it was a great ship which gave me hope for it. So overall, I wasn't sure how to feel about this ship. In the end, I can say that it was better than expected. As for the smell that some passengers notice, I faintly smelt it at the start of the trip, but it barely bothered me for the entire cruise. The elevators were slow and a little inconvenient at times, but if you've got patience, it's fine. For one or two days, one of the elevators weren't working, but I didn't have that much of a problem. Since we were a group of thirteen, there were a handful of kids in our party. From what I heard, the teens club seemed pretty good. They told me that the supervisor was great. I was surprised because my daughter hated to go to kids club but her friends dragged her to go to the teens club and she ended up enjoying herself. It really was just a hangout area for the kids. I give props to whoever decided to add a deck area to cover the lifeboats. It was nice to have a great view of the ocean below us (we were on deck 15) rather than a bunch of lifeboats. What made us a little disappointed was that there was no track. Other than that, the waterslides were great as was the play park for the kids. However, I suggest that before you actually get onto the ship, you ask the embarkation employees for the waivers. It saves you so much more time. Sea days were very busy. It's hard to find a pool chair. The south pool (at the back of the ship) was only for 16+. It was a great view, but there are many smokers. The pools were nice, but they were deep. The hot tubs were also always full too. The food was decent. I had the pizza once and it was great. The pasta was decent too. Since it's MSC, a lot of the food is Italian based. Personally, I love Italian food, so I enjoyed myself quite a bit. However, make sure you make it to the buffet on time. Some days, when we came back from ports, we missed lunch which closed at 4 pm, so you are stuck with burgers, fries, and hotdogs. For breakfast and lunch, it was the same food every day. I could see why some guests would like more variety. If you'd like it to be less crowded, I suggest you go to the buffet on deck 16. The main buffet is deck 8, but the one on 16 is less busy and serves the same food (maybe a little less) but is typically the same. As for the Seashore Restaurant, it was decent. There was more variety, but sometimes I'd love the menu and want everything or I'd not like it and have to make some decision. Our waiter, Christian was kind. Dinners were decent and the service was quick. We would finish dinner by 10 which isn't too bad. The shows were amazing. However, they were only 30-45 minutes. They were very modern and weren't all just musical based. There was an actual storyline to each show which I liked. The ship didn't have many parties. There was only one, the White Party. It was great despite the difficulties (it was supposed to be on the deck, but rain hit us so it was in the atrium). I wish that there were more parties, as that's what we were kind of hoping for. Honestly, MSC Seaside is very modern. I loved the architecture inside of the ship. The couches were chic, as were the many different features (like the atrium). The crystal staircases were absolutely beautiful. And the shows included modern music. Depending on what "experience" you choose, we had the Fantastica, the better or worse perks you get. We had 12 free drink passes, which we made use of. For kids, there's the non-alcoholic drinks. They did not give us these passes until the second day. If it weren't for these drinks, we wouldn't have had such a good experience. As I said before, depending on the experience that you choose the better perks that you have. I know that there was another one for free gelato on the ship. I guess it just depends on what you'd rather have. There are many things that you had to pay for which bummed me out. Gelato, chocolate shop, zipline all came with fees. The three waterslides were great. We really got the best out of them. However, the dark blue one, you need a board. Occasionally, depending on your luck, the board may get stuck on the slide and you have to scoot down with your board. It's all luck though. I went to the ship's gym once. I planned on going more, but it was so busy when I went. The treadmills were packed and you literally had to wait. It was also very hot and humid in there. It would've been much nicer if they could crank the AC in there... but the machines were great, they would count your reps and sets which was very useful. You also have to sign a waiver to workout and you have to get a sticker on your cruise card. Typically, I get my cruise card holepunched so it can go in my lanyard. Since this ship is so hightech, they have a tap system instead to get into your cabins. So I couldn't get my card holepunched. If you have a lanyard with a plastic sleeve for your card, it will be much more useful. Otherwise, like many, I kept mine in the back of my phone. Our cabin steward was pretty good too. He promptly cleaned up our room nicely and never interrupted at a bad time. The crew overall were pretty friendly. The cruise director was good, but I never really saw him or heard him making announcements. The only time we mainly saw him was during the shows to welcome and conclude them. As for embarkation, as everyone else says, probably about the smoothest I've ever experienced. We probably got onto the ship in less than 30 minutes. It was incredible. We didn't do any excursions but heard that a boat broke down and the guests couldn't visit Stingray City. Read Less
6 Helpful Votes
Sail Date: February 2018
SEASIDE ON THE SEASIDE FEB 17, 2018 WHAT A BEAUTIFUL SHIP This is the best appointed main line ship both inside & out currently in the fleets. Just out of the Italian ship yard, no expense was spared in making the Seaside ... Read More
SEASIDE ON THE SEASIDE FEB 17, 2018 WHAT A BEAUTIFUL SHIP This is the best appointed main line ship both inside & out currently in the fleets. Just out of the Italian ship yard, no expense was spared in making the Seaside unique in every way. She is the 14th largest cruise ship in the world featuring 17 passenger decks with 5179 passengers and 1415 crew. We’re Gene & Susan, I’m an older cruiser, the wife not so much, with 20+ cruises on six of the main lines. We live close to our home port of Galveston, TX. But joined a group sailing out of Miami for this one. We flew in the afternoon before, stayed near Lauderdale, and were transported to the ship the next day. The Seaside was docked between the Carnival Glory and another Carnival ship, and her design made them both look dowdy. Hopefully the attached photos will show you what I mean. EMBARCATION & DEBARKATION Both were the quickest and easiest we’ve ever experienced. As we had booked Area (more later) we got priority boarding and were whisked past about 1,000 folk and were rapidly checked in getting both cruise cards and bracelets that served the same purpose, and were on the ship in less than 30 min. Debarkation was much the same as we self-debarked with two other couples @ 7:00 AM having early flights out of Lauderdale. Customs was a breeze, with no declaration forms and we easily made an 11 o’clock flight back to Houston. THE PASSENGERS MSC has advertised this as them getting into the American Market as it will be their first ship ported out of Europe. Actually, they brought the European market with them, as they like to get away from winter to the Caribe as well. This particular cruise they had sold as “Kids Cruise Free”, so there were well over 1,000 Italian families on board along with the Brits, French, Germans and Swedes. There are the usual Canadian Snowbirds and a minority from the States. None of this is a problem, just an observation. Kids 12 & under still paid gratuities, so they weren’t exactly free and for the most part, very well behaved, as there being at least 500 of em. It did make for important announcements being broadcast in 5 to 6 languages, but there weren’t many. We had the life boat drill in the lounges, and there were no life jackets in the cabin, reflecting a lot of confidence on someone’s part. ALL CRUISERS ARE EQUAL, BUT SOME ARE MORE EQUAL THAN OTHERS We’re not very class conscious in Texas as I’ve known billionaires who pumped their own gas; but marketing by class seems to be a growing trend in the cruise industry. We first encountered this on Cunard where “Grill Passengers” had their own dining rooms and private areas. MSC sells “experience” levels; Bella, Fantastica, Wellness, Aurea & Penthouse. As most of us have learned in life an “experience” can go either way; our Aurea level was very good with unlimited drinks, a larger balcony, separate dining room, the afore mentioned priority boarding and a couple of spa visits included. They also booked by status on other lines as we were booked Gold for our Platinum on Princess. Not that that matters to us. The Bella level got to enjoy a buffet converted into a dining room for their evenings. There is a chart online that you can google if you are interested. We did have one member of the group that enjoyed penthouse and might have discussed it more than we needed to hear. CABIN, STATEROOM, WHATEVER We had booked an Aurea Balcony mid-ship which was nicely situated. The cabin itself was of average size, with a couch that could become a bed, dressing table with a bench that also served as a table, bar with a minifridge the usual, all beautifully done in maroon and grey. The bath was a bit tight for a big person as you have to position yourself for certain functions. There is a tight glass enclosed shower with soap and shampoo dispensers that was functional as long as you were careful. Closet and drawer space was adequate for most cruises, and under the bed worked for luggage. They feature European Duvets for bedding which feel heavy for a Caribe cruise, my wife differed with me but the cabin A/C can cool it down to however you like it. The balcony was large with two lounge chairs, two deck chairs and a foot stool/table. It reminded me of the Caribe Deck Princess balconies on their older ships. There were no sewerage odors as there were pleasant diffusers in Aurea cabins. Odor occurred only one day in St. Thomas when they might have been pumping out the beiges. DINING; THE REVENGE ON THE GUINEA HENS We always start with room service as a wakeup call. It had a fairly limited menu, but coffee for the wife some juice and a couple of chocolate pastries suit our needs. A couple of $ tips and we’re good. Let me just say, that we are main dining room people as the buffet is usually over crowded and causes vexations of the spirits!! On port days, you are usually forced into the buffet like it or not, and the menu was adequate, but limited. The main dining rooms were interesting. Breakfasts were off a limited menu with two days where specials were offered, and a Belgium Waffle to them makes Eggos look good. Lunch, was another limited menu, with some offered more than once. Evening dining was a lot of choices, your main dining room or the specialty restaurants, one was meant to sell the other!! The cuisine was adequate although once again limited. They did have a private Aurea “My Choice” Dining room cheek to jowl with the Fantastic passengers but when they poured wine they kept on pouring, I had to cut it off. They actually had service crew out selling restaurant packages during the day. We bought a three-restaurant package and a seafood feast. There are about 4 to 5 restaurants served off a central kitchen on deck 16; they are all very good and well worth the extra money. Our group booked a Tappanyaki lunch at Roy Yamaguchi’s discounted for 12 on a sea day. Think the old Benihana’s as it was good not exceptional. As a boy growing up with rural relatives, they kept Guineas for watch dogs. A Guinea has a call like a 10-year old boy running a stick down a picket fence, and when one Guinea Guineas, all the Guineas Guinea making for an unbelievable cacophony of sound, and make a chicken look smart!! They actually served it in the main dining room one evening although they tried to candy em up by calling them “Guinea Fowl” they taste like chicken; no actually, they taste like dark meat turkey!! THE SHOWS AND OTHER ENTERTAINMENT The were excellent and mercifully short. There have been some complaints of the small theater. But the shows were only about thirty minutes and ran more than once a night. My wife and friends booked them and other reservations on smart phones a tech that seems to have eluded me. I attended at least a couple out of courtesy to the wife. We usually dance ballroom, but she had a bad shoulder or partner, whichever, that precluded the dancing. But enough, one typical show was “My Life in Music” which featured the “Three Tenors” meeting Cirque du Soleil singing most of Phantom of the Opera with a couple of Italian ditties thrown in to please the crowd. There were numerous other venues with entertainment throughout the ship with live music and more public seating than about any ship we’ve known which makes sea days comfortable. I recall joining a lady I didn’t know in a burst of energy and dancing the Cumbia which amazed and mystified the crowd. There were also a number of specialty bars, sports & chocolate comes to mind. MEET & MINGLE The ship invited Cruise Critics with some Facebook people to a Meet & Mingle the first sea day. We met, but did not mingle as everyone settled into lounge chairs and did not move. Champagne was served along with a decorated cake and group photo with the Capt.. I had suggested to the cruise director that the cruisers should introduce themselves after the program but that didn’t happen. We did get a copy of the picture however with a nice note from the Capt. on the back. I did have a visit with the Capt. and Hotel Manager about the ship; as the earlier problems had gone away, I was entirely positive. PORTS OF CALL After Hurricanes tore up the Caribe last year and we booked Antigua, San Juan & Freeport, it ended up being Antigua, St. Thomas & Grand Turk. Antigua was new so we booked a private tour with other Cruise Critics with Lawrence of Antiqua. It was reasonable, good and gave us a lot of history and views of the island, Nelson’s Boatyard etc., and is home port to a number of Mega-yachts that you can’t begin to put a price to. St. Thomas was St. Thomas it was our 4th visit. The road up to Paradise Point was still damaged, and the wife doesn’t do cable cars, so we shopped around the port area. By the time we reached Grand Turk I was suffering a head cold another passenger had volunteered to give me; and so I missed out on one of my favorite “Water Holes of the World” Jack’s Shack. Several years-ago now on our first visit Grand Turk had Margaritaville right off the ship, a tourist trap par excellent, and about ½ mile down the beach near the public dock was Jack’s Shack sortof a palapa hut thing with an islander BBQing Jerk Chicken while you enjoyed reasonable drinks and watched Tofer the Cockadoodle digging for sand crabs and throwing sand all over the women, a place where Hemmingway and Buffett would feel right at home. Now it’s a solid mass of beach chairs between the two. With two ships in, they were filled. I sent the wife to meet with the group and although Jack’s is new and improved after the storms, it’s still a bargain and Tofer is still digging crabs. We had another sea day after Grand Turk, and then that rush to reality that debarking brings. If you want more detail or to contact my attorney, use gcurry21@verizon.net Read Less
MSC Seaside Ratings
Category Editor Member
Cabins 4.5 3.9
Dining 4.5 3.5
Entertainment 4.5 3.9
Public Rooms 4.5 3.9
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 4.0 3.4
Enrichment 3.5 3.4
Service 4.0 3.6
Value For Money 4.0 3.7

Find a MSC Seaside Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise