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Aurea Grand Suite (SE3) Cabin Reviews

Unsure about MSC : Cabin 12002
Sail Date: July 2019
We had booked an Aurea Grand Suite (SE3) for the family and were expecting a separate bedroom for us parents, and a couch that converted into bunk beds for the kids, a table, and four chairs. This is how the room was laid out in pictures ... Read More
We had booked an Aurea Grand Suite (SE3) for the family and were expecting a separate bedroom for us parents, and a couch that converted into bunk beds for the kids, a table, and four chairs. This is how the room was laid out in pictures and seemed like a pretty nice cabin for a cruise. MSC does state that furniture may vary in rooms and it did. Instead of bunk beds we had a couch that folded out to a double bed, no table, and one chair. Furthermore the room had a techno gym attached to the wall in the living room. This may sound like a nice bonus to some but this thing was a monstrosity and room space is very valuable on cruises. We didn't want that, never saw anything saying it would be there, it was unappealing, and in the way. My wife waiting on the long customer service line to see what could be done about it and that didn't go well. I talked to our cabin steward (who was wonderful) and her boss. My wife was told someone would come by to fix it, the steward boss told me it couldn't be fixed. One look at it and I knew we'd be stuck with that we had there. There was much back and forth with several people and my wife was not having a good first cruise experience. We were told the room was a wellness suite and came with the gym. We didn't book a wellness suite, we booked an Aurea Grand Suite, and it was not feeling very grand. The steward boss called his boss at one point and had the call on speaker phone. The woman says "he has the big room with a gym, what else does he want?" Well, I didn't want a gym in my room, I wanted bunk beds for the kids, table, chairs, and staff that listens to the problem. The room was what it was and there was nothing that could be done about it. The kids had to share a bed and get on with our vacation. The other disappointment was that we were so far forward that our balcony had a steel wall instead of glass. When you sat down on the balcony, the water could not be seen and instead you look up at the sky or at the steel wall. It was nice though if you stood up. Read Less
Sail Date: November 2018
The cabin was very clean and spacious. Having the full-sized walk-in closet and shower, as well as the separated living and bedroom were great. The balcony was large and provided a great view of the Gulf, as long as you were standing up. ... Read More
The cabin was very clean and spacious. Having the full-sized walk-in closet and shower, as well as the separated living and bedroom were great. The balcony was large and provided a great view of the Gulf, as long as you were standing up. The cabin was also extremely quiet to foot-traffic, although being at the front of the ship, it meant there was more rockiness. There was also a banging noise we heard on occasion that sounded like heavy equipment being moved. We never really figure out what was causing it. Best guess was it was the cabin above us closing their sliding glass door very loudly. Read Less
Exceeding expectations : Cabin 12002
Sail Date: September 2018
Excellent spacious perfect for a family of 4. Super clean. Easy flow. Perfect closet. Great spacious bathroom. Spacious walk in shower with a bench seat.
Excellent spacious perfect for a family of 4. Super clean. Easy flow. Perfect closet. Great spacious bathroom. Spacious walk in shower with a bench seat. Read Less
Fantastic Cruise : Cabin 14001
Sail Date: April 2018
The cabin was perfect for the 5 of us with 2 separate bedrooms. More than enough space. Plenty of closet space. The balcony space was quite limited and instead of clear plexiglass for the rail it was metal with plexiglass on top and it ... Read More
The cabin was perfect for the 5 of us with 2 separate bedrooms. More than enough space. Plenty of closet space. The balcony space was quite limited and instead of clear plexiglass for the rail it was metal with plexiglass on top and it was quite angled so if you like to sit and look out, you can't really do that. If you are okay standing to see out like we are, it's great. Incredibly peaceful and great views. Read Less

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