The ship may be beautiful, but the organization is terrible. Not enough tables in the main restaurant, not enough sunbeds by the pool. Daily lack of Jameson Whiskey, Jack Daniels, Brandy etc and carbonated water!!!! at the bar of the Black Crab Restaurant and other restaurants that were included in the drink package I purchased. The evening dancing in the black crab restaurant full of alcohol ...
My husband and I embarked on this cruise, despite a radically changed itinerary, because MSC refused our request for a refund. However, our experience was so awful that we disembarked on day 20 of 85 in Walvis Bay, Namibia, and flew home from there. Better to forfeit the unused cruise fare than to continue to subject ourselves to the cruise line’s utter disdain for passengers and 65 more days of ...
Pros are supposed to go before cons, so I will put the positives first, but please don’t miss the negatives later in this review, because although there were a few redeeming qualities, make no mistake, I would never sail with MSC again.
First positive, all the staff below the managerial level deserve to be commended for being true, if not powerless, delights. We had many wonderful interactions ...
If I could give no stars I would. I joined a world cruise with MSC and have had nothing but frustration and grievances. If you are a parent I highly suggest considering another cruise line. A child was assaulted by an adult passenger and when the parents filed a complaint after bringing him to the medical center, nothing was done but a warning. The baby pool on the cruise was under maintenance ...
MSC said the ship was refurbished in 2023 and they must be talking about the exterior of the ship. The public stairs lot dated with the teal and chocolate motif. The cabins are either navy or bordello red. The furniture in the cabin is worn, sun bleached and dated, think 90’s. Dining options are limited. There is the main dining room offering a selection of reoccurring average to say the best ...
We are currently on this terrible cruise
Over 500 people on board have signed a petition protesting the way MSC are treating us.
1. So many sea days
Change of itinerary increasing itinerary to an extra 20 sea days, less port times, and no compensation for these changes or refunds of tax and port fees.
As compared to other cruise companies such as Cunard, princess, costa etc who have ...
We chose this world cruise excited to visit some of our bucket list destinations. While visiting Egypt became impossible due to conflict in the region we were still thrilled we would be going to Rhodes. But not to be. More than half the cruise has been made up of sea days with substandard destinations. Food has bern appalling with regular absence of fresh fruit, salad and now no coffee available ...
Wow! We spent a fortune sailing in the Yacht Club. Expected it to be like Norwegian Haven or Celebrity Retreat. The service was excellent in the YC but the entertainment and staff outside of Yacht Club is horrible. I honestly think they dislike Americans (but love our $$). Worst entertainment of any cruise line I have traveled and we have been on over 40 cruises. Boring Sea days-no ...
Ship was nice. Good layout. Food was good. Bar service was good except for 15th back outside deck. Entertainment was so so. Wifi was TERRIBLE. TV reception was awful. We had a few issues that went unresolved. First we were woken up by maint. workers banging on a pipe before 8a several mornings. I called to complain and guest services said it wasn’t happening. I said come to my room and hear for ...
We booked this cruise because it was going to stop a few places we hadn't been before on our way to europe. we booked a superior balcony cabin so my husband could sit and watch the ocean.
Right off the bat, we were unhappy beause the balcony had a bunker-like appearance with the metal coming up to where a railing should be. in other words, you had to stand up to see out. after 2 hours in ...