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2 Helpful Votes
Sail Date: April 2019
Myself , My Partner & My Parents Done a Back to Back 8 day cruise on 22nd April 2018. We arrived at Southampton and joined the ship very easily our rooms where ready and all our details where checked very well. We had a easy ... Read More
Myself , My Partner & My Parents Done a Back to Back 8 day cruise on 22nd April 2018. We arrived at Southampton and joined the ship very easily our rooms where ready and all our details where checked very well. We had a easy Drinks package and was surprised of the lack of choice on this package included however I did include the drink my partner mainly drank that was until half way through the cruise and they changed what we where allowed so our drinks package was a waste of time after this Food was always cold in the buffet restaurant no matter where time we actually went to eat, we changed our eating time over the cruise but this didn’t matter , at the al la carte restaurant the menu was limited and portions very small Entertainment was not the Best compared to other cruises it was very amateur and some of the show themes just didn’t make any sense. The only think that made this cruise enjoyable was the staff , they are one of the best we have experienced and they can’t do enough for you, always smiling and asking are we ok and telling us to enjoy our day, Read Less
3 Helpful Votes
Sail Date: April 2019
We took our first MSC cruise, a 21 day TA from Martinique to Hamburg, many port stops in between which I initially thought might be a negative (we love the sea days, hence the TA's) but it was broken up nicely and we saw a few new ... Read More
We took our first MSC cruise, a 21 day TA from Martinique to Hamburg, many port stops in between which I initially thought might be a negative (we love the sea days, hence the TA's) but it was broken up nicely and we saw a few new ports by sheer number. It was like having three different cruises, the Caribbean followed by the TA followed by a European cruise, very nice. We arrived late with late flights, 7 pm-ish to check in but they had the whole YC experience going strong including drinks upon arrival, easy passport check, etc and then you're guided to the concierge floor to meet the concierge on duty and a few butlers hanging out, likely yours. We had awesome Roberto aided by two junior butlers and all was well. My only negative observation is the whole YC team tries too hard to provide service even when you decline it...an example would be getting a few items of food at the buffet and trying to carry it yourself, they always want to tray it up and take it to your room/table and it took at least two weeks to get them to back off. We are fit mid 50's folk and perfectly capable to carry our glass and a plate and it felt like a negative, the constant spotlight they want to shine on you. I enjoyed the experience but wished often and to their face that they would just back off a bit, we don't need a guide to our seats in the theater and I'm sure folks who DO will let it be known, if someone declines than back off and respect our choice and we found that happened too often, the push for service. Weird complaint, right? I know, it is weird but its how it felt, to always having someone rush to open a door or guide you to a seat or try to grab your food to take it to your table instead of letting us quietly enjoy this wonderful time without the fanfare attached to it. This leads into further service issues upstairs on deck 18, Topsail. AWESOME space with plenty of lounge chairs, oddly not padded chairs but plenty of towels available and when it got cold they brought out the blankets, nice touch. The pool guys were always smiling and nice! They have tables/umbrellas in the bar section where a buffet is set up for breakfast and lunch so probably about 10 tables available...also a smoking section that has three umbrella tables. Weird service in the beverage department up there, hot and cold with sometimes 30 min between a round of servers and then suddenly a barrage. Gelato guy would go by (awesome) but twice we waved to flag him and he just walked by or you'd have to flag a server and then they're quite nice but just not on it the way they want to be or should be, rarely did someone take multiple orders which led to a long time getting drinks brought to you so we embraced the exercise portion of this and just went to the bar...not a big deal but the substance is lacking and my first thought was they're new at this but apparently YC has been kicking for years now so not sure if any of these issues will be fixable. We did see the turnover of one manager to another and the guy that left was so burned out, you rarely saw him vs Allessandro the new guy who was seen multiple times a day, checking on your day, borderline bothersome but I got what he was going for so hello, hello and good luck on changing practices. Food was the major negative, it was truly tasteless and almost funny how every dish (sadly not kidding) was without taste. Upside we actually lost weight on this 21 day cruise and happy for that but wow, a whole of salt used and worse, steak sauce for a filet, that's almost criminal behavior. We only ate at the buffet for salad bar, sad sad salad bar, and some pizza slices and that was just average at best. Wild amount of people but heck, it IS a buffet, and we found seats the three times so thats my only input. Our YC restaurant was just average, there IS an alternate menu available including chicken, a large filet of beef, a large filet of salmon, and perhaps a few other things but its not advertised oddly enough. Our waiters actually brought us the best dish we had, chicken curry, after we laughingly asked if we could eat in the crew dining room, betting they had tasty Indian food available and the next night we were eating the best chicken curry. Why that isn't on the menu is mindblowing and I asked the maitre'd and the hotel director and anyone who inquired but the answer is oddly 'we cater to an international crowd' to which i reply so does every other cruiseline and they manage to have tasty food. Europeans don't like bland, do they? I'm going to assume no because the ongoing theme from the Germans, the Brits, the French and us, the minority Americans, during the cruise was the bad food but whatever, we ate just fine, remembering that upside of weight loss and knowing it was just the way it is. Gelato was good and free for YC, once we found that baby we imbibed often! The best advice I'd give is to reitterate what another post said regarding MSC and that is to not compare it to any other cruise and you'll love it. I reminded myself of that often and I loved it, truly. The quirks were funny including the five and six language announcements, that's just funny and even more fun when the Russians boarded in France, dropping Portuguese in exchange, and the crazy entertainment. Wow to this menage of acts, it was funny and fun and really a wild experience. One night started out with Van Halen 'Jump' and was followed by the ring dropping from the ceiling followed by a dance number, etc etc. Crazy fun and we had a blast! No production shows, good classical voice concerts (two in the afternoon) and also a nice piano concert in the afternoon, nice additions. Their classical voices were excellent, good acts and something you don't see often. Main night acts are short, 30-40 min long which is perfect for the acts and we saw them all minus Abba and a ventriloquist. I would rate them as matinee Vegas quality and again, they were all fun, esp the acrobatic guys. Dancers were good, singers were good, all around pleasing...but remember, don't compare because these aren't Broadway shows brought to the sea or Blue Man, its great for what it is. Ship design is lovely, crazy crystal inlays into the stairs, beautiful but somewhat blinding, pretty and nice layout of ship (a lot of mirrors!) minus the casino. Leaving the theater loads you right into it on deck 6 and its the smokiest casino I've ever seen, so much so that I didn't bother to do any gambling because the odor was so cloying, as if they lacked any smoke eating device at all and it resulted in the smoke drifting directly into the lounge directly above it, the jazz bar, so we also avoided that area. MSC should absolutely install state of the art smoke eaters, we absolutely would have frequented those areas, esp their money making casino so I guess I should thank them for that too, weight loss and more euros in my pocket. :) Would we do this again? Yes but only in the yacht club, it was sheer madness in the 'real' world and not worth my cruising dollars. I'd like to hope the food issue is a one off with the ship. We ate at Eataly once and it was probably a B experience, the food was mostly tasty but all around the worse tiramisu ever eaten, both in this restaurant and La Palmeraie...found that to be quite odd for an Italian ship but ultimately thanks, two lbs of weight gain would have come from all of that tiramisu! We loved the international blend, it was fun to chat world events with world travelers. This particular itinerary hit a lot of ports so we enjoyed all of this exposure to new lands. We would do another TA with MSC but again, only with yacht club, it just looked too crazy. Unfortunately prices have jacked up, we apparently paid 1/3 more than the Brits that asked us (but we are still quite happy with our choice!) so that factors in...food quality has to be considered and after traveling with Azamara (10 lbs gain, food was stupidly great) and Celebrity Blu its hard to spend extra $$ just for the 'experience' but good itinerary and we'd likely be there. Another addition, GREAT gym! They have a variety of machines, probably 25-30, and we found working out at lunch was the time! Worked around people with the machines, empty gym in port days (yay) and would highly recommend this gym to keep your body in shape. Its up there with NCL Epic gym. Oh yeah, one last addition...we didn't feel like MSC was nickeling and diming us at every turn. Minimal announcements, no big push of products despite a nice supply of stores on three levels, not the feeling like someone just had their hand in your pocket. Okay, ONE last also, the nautical information they provided on the daily planner was great, informative in a different way, and we learned stuff. Sadly the captain wasn't chatty (but with the language spread its probably good) so none of the good sea tales that others like to provide but we felt information was dispelled quite well. Read Less
Sail Date: April 2019
We have traveled to Caribbean previously in 2017 on MSC Fantasia and had a wonderful time. It was a fly cruise. This time we flew out to Caribbean on Virgin Atlantic and this was a very pleasant experience. We decided to do a ... Read More
We have traveled to Caribbean previously in 2017 on MSC Fantasia and had a wonderful time. It was a fly cruise. This time we flew out to Caribbean on Virgin Atlantic and this was a very pleasant experience. We decided to do a different cruise in as much as we flew to Barbados and then after On our arrival in Bridgetown we had a very pleasant surprise. As we got off the aircraft we found coaches waiting for us at bottom of steps. We were taken directly to the ship and never touched our luggage until it arrived in our cabin. The cabin itself was a balcony cabin and was beautiful in every way. We chose a Fantastica cabin as it came with a drinks package. Our cabin steward, Erith could not have been more helpful and kept cabin spotless. We chose !st sitting dining in Golden Lobster Restaurant. The waiters were great and were very attentive including our waiter James ( name we used for him.) he left ship in Lisbon to fly home to Bali. His assistant waiter was called Abhishek Kumar from India and he went out of his way to make sure we had a fantastic holiday. He deserves the highest praise. The food was excellent although not to my taste all the time. The restaurant was spotless and well managed. The entertainment on the ship left a lot to be desired although the the trio with the pianist and 2 violinists we excellent and a pleasure to listen to. The service overall on the ship was first class and could not be faulted in any way. WE did not take any of the excursions and made our own arrangements. We found the islands very commercialized now and have got worse over the past few years. We took a taxi in Guadaloupe and the female taxi driver was the most dangerous taxi drive I have ever used. She was swerving all over road and reading phone texts and making nd taking phone calls. In Barbados was took a trip in a glass bottom boat which was most enjoyable and well worth the money. After leaving Barbados on 9th April we traveled 5 days across the Atlantic and it was a lovely smooth crossing to Tenerife which we enjoyed immensely. WE then visited Madeira which is a lovely island and I would recommend anyone visiting if you get the chance. The 3 visits to Lisbon, Vigo and Le Havre were not as good and as it was bank holiday most of town was closed. The appeared to be a lot of coughing on board which I hasten to add. I do not blame on ship. Our disembarkation in Southampton due to passengers who boarded in Le Havre did not attend the compulsory immigration procedures. This is the one complaint I have about MSC. It is used as a ferry service more that a cruise ship. Overall the ship and staff were perfect in every way and I would not hesitate to use MSC again although I would be more selective. Read Less
11 Helpful Votes
Sail Date: November 2018
Started the cruise in Genoa Italy. This was in cruise crossing the Atlantic to the Caribbean, the first few days were spent at different Mediterranean ports then onto the island of Tenerife, now there was five days at sea,this is when the ... Read More
Started the cruise in Genoa Italy. This was in cruise crossing the Atlantic to the Caribbean, the first few days were spent at different Mediterranean ports then onto the island of Tenerife, now there was five days at sea,this is when the problems started, the largest populations on the ship were German,French,Italian with smaller groups of Spanish and British, all sunbeds on the top deck were taken by 6 o'clock in the morning,towels were placed on sunbeds all day with many not being used at all. Complaints were made to the ships staff but nothing was done, then some Italian families actually had fist fights around the pool area because they had taken"there sun lounger area by the pool" staff were called but refused to get involved. Many complained again but nothing done. The theatre shows were Italian in origin rather than international and became monotonous after a few days. We were on an all inclusive drinks package 25 Euros a day, but many of the drinks were not included! Although it says beer is included its not, only Heineken lager is included, all other beers are chargeable, when you order you have always to ask if it's included which is embarrassing as people think you cannot afford it. The bar and cabin staff go out of there way to make your stay enjoyable and always pleasant, on the other hand the security staff on the exit and entrance onto the ship were anything but. They would grunt at you take your hats and glasses off, stand still while we check your card,no smiles no talking to you, just as thought you were entering a country, inside the ship they would walk into you as though you shouldn't be in the way, had no respect for any passengers ( but they would not attend to the fighting by the pool , cowards). Yes people join the ship in most ports but that dosnt cause a problem, although you get a little tired of the safety drill at every port. Be aware that there is no self service laundry facilities on-board, although the ship will do your laundry for a price. Read Less
13 Helpful Votes
Sail Date: November 2017
Embarkation was terrible - we waited for the passengers to go ashore before staff arrived and opened the desks - 1 yacht club, 2 Priority Boarding and 2 desks for the remainder (majority) of passengers. No announcements. People began to ... Read More
Embarkation was terrible - we waited for the passengers to go ashore before staff arrived and opened the desks - 1 yacht club, 2 Priority Boarding and 2 desks for the remainder (majority) of passengers. No announcements. People began to queue, the queues were long and people began to get irate, shoving to the front of the queue. MSC need to organise this better and have more staff on hand. Once on ship quickly directed to our room, luggage had arrived and cards were on the bed, the card was not showing our all inclusive package, so down to reception and into another long queue. The card was quickly changed, why MSC are so bad on admin. I don't know. No time no for anything to eat or drink as the announcement goes out for safety drill. After the first day we had a fantastic cruise. Ship is very classy and roomy and kept immaculately clean. There are plenty of bars each with it's own character. There are 3 pools and 8 hot tubs. There was always plenty of sunbeds if you moved away from the main pool areas. Cabin - our inside cabin was very spacious with a comfortable large double bed, chair and coffee table, dressing table with large mirror above it, 2 electric sockets, hairdryer in drawer, large double wardrobe, one side hanging space the other half shelves and half small drawers, 2 drawers in the dressing table and 2 drawers in each bedside cabinet (take extra hangers for long cruises). The bathroom was a good size with shower with glass doors, shower gel and shampoo provided. Food and drink - Breakfast could be taken in Buffet or MDR. MDR also had a buffet section. Breakfast selection was excellent. We could always find a seat quickly in the buffet. Only tried MDR once for breakfast but didn't like waiting for the service when there is so much to do in the day. Lunch in the Buffet was equally good selection wise and seating, we generally only ate salads and sometimes the fresh roasts so can't say what the remainder of the meals were like. I especially like the system in buffet for drinks, there is a call button on each table which links to wristbands worn by drink servers, so no trying to catch someones attention. Lunch in MDR was a mix of buffet or menu service by waiter. Dinner - on our cruise was still the 7 courses. Appetizer, Salad, Pasta or Risotto (terrible risotto - like rice pudding), Main 3 choices, dessert, cheeseboard. You could mix and match this as you liked - sometimes I had the appetiser the fish from the main and then a meat main. Steamed vegetables and chips were always an option as was an "always available" selection of dishes. Overall the quality and variety of the food was very good, sometimes excellent and sometimes not so good - but you could always send back and change with no problem. Getting drinks in the dining room was never a problem, my husband always had beer and the waiter was more than happy to keep him supplied as his glass emptied. Theatre seating is excellent but the shows are a bit repetative, same people in different costumes. They only last 30 mins. We were selective and didn't go to everything on offer. Plenty of activities during the day if you like that sort of thing. Staff Service - We received excellent service throughout our cruise. All crew members we passed or came into contact with were friendly and chatty, bar staff quickly became familiar with your drinks. Disembarkation was very well organised and we were quickly onshore locating our luggage. I wouldn't hesitate to cruise with MSC again Arrived at Ports either on time or early but due to bad weather could not stop at Buzios (tender port). Only used one excursion (Rio) which turned out to be good value for money. Read Less
9 Helpful Votes
Sail Date: November 2017
This was our 38th cruise, but first on MSC. It offered tremendous value for money, a good itinerary and an escape from the cold British weather. We sailed from Genoa, Italy to Rio de Janeiro, Brazil, spending 2 days in Genoa at the outset ... Read More
This was our 38th cruise, but first on MSC. It offered tremendous value for money, a good itinerary and an escape from the cold British weather. We sailed from Genoa, Italy to Rio de Janeiro, Brazil, spending 2 days in Genoa at the outset and four days in Rio before flying home. We visited Portofino under our own steam together with a trip on a narrow gauge railway prior to sailing and did everything Rio had to offer before returning home. We applied for Status Match with MSC which was a real boon, half an hour from hotel to stateroom on board! Disembarkation was equally effective. The ship was big, extremely clean, our inside cabin was spacious and well looked after by our steward. Food was excellent in both MDR and Buffet. Previous reviews of Preziosa have criticised cold food, poor service and lack of seats. In my experience none of those factors remotely applied. Remember, this is an Italian ship, not US or British so expect differences!! Entertainment in the Theatre was generally good. 11 out of 14 shows were reasonable, 3 not so. Languages were 6 in variety for introductions but English was always first and all the crew spoke English. Service and Excursions were good, Activities variable. I would definitely use MSC again, in fact we are going from Italy to S Africa next year. Read Less
Sail Date: November 2016
I chose this cruise for its destination and because the previous MSC experience a year before was excellent on MSC Opera. In comparison with, this one was worse. Too much Brazilian oriented music and activities. I missed more latin ... Read More
I chose this cruise for its destination and because the previous MSC experience a year before was excellent on MSC Opera. In comparison with, this one was worse. Too much Brazilian oriented music and activities. I missed more latin dàncing songs played by the bands onboard and more animated music. Dancing teachers excellent. Special thanks to the Brazilian group Danilo, Vinicius, Aline and Karen. They really made me feel a bit more at home. I missed sense of a United group within passengers, maybe because the most of them were Brazilian and rested together. Service staff very correct, except one or two, but not very much interested in creating a family and close relationship with passengers. Decoration was excellent, specially swaroski steps. Luckily I found an animation person who I met on my previous MSC Opera cruise. She is great in her job and very friendly. Her name Sara, from Morocco. Read Less
4 Helpful Votes
Sail Date: November 2016
Just completed a crossing of the Atlantic Ocean from the Mediterranean to South America. The ship's staff were great. Very helpfull, polite and happy. Perhaps as many of them were heading to their home country. Lots of good humour ... Read More
Just completed a crossing of the Atlantic Ocean from the Mediterranean to South America. The ship's staff were great. Very helpfull, polite and happy. Perhaps as many of them were heading to their home country. Lots of good humour and they seemed to be interested in you. Lots of information provided by them on the areas of our onward journey. The ship was very clean and facilities were good. The food was perhaps the weakest point. Sometimes a little bland, dry or overcooked. However, very easy to change your choice or request more very good atmophere in the dining room. Did not personally use much of the onboard entertainment but was confirmed by others it was quite good. However, the dance team were great even for me with two left feet. Disembarkation at Santos was rather chaotic, however, passenger facilities at this mainly cargo port were not good. Would recommend adopting a drinks package ascthis saves a lit compared to onboard prices. Read Less
5 Helpful Votes
Sail Date: November 2016
This was a repositioning cruise that was excellent value for money. The staff were wonderful, especially our waiter Daniel Berg Cavalcante. He remembered all of our wine choices and preferences and was professional, polite and always made ... Read More
This was a repositioning cruise that was excellent value for money. The staff were wonderful, especially our waiter Daniel Berg Cavalcante. He remembered all of our wine choices and preferences and was professional, polite and always made us feel welcome at the table, taking a genuine interest in our days activities. The entertainment staff were also great fun, ensuring that we didn't get bored on our long sea days. The ship had several bars and coffee shops to choose from and didn't feel overcrowded. I didn't find the food amazing but it was adequate and there was enough to choose from. It would have been nice for the coffee shop to offer cookies or biscuits to go with the coffee throughout the day, once the breakfast option finished. When using the gym you are directed to the toilets outside of the spa and across the pool area, this seems a little strange when there are toilet facilities within the spa (I think these must only be available if you pay for the spa package). Read Less
4 Helpful Votes
Sail Date: November 2013
This cruise began in Genoa, visiting Barcelona, Lisbon, Tenerife and Lanzarote before cruising the South Atlantic to Brazil visiting Salvador, Buzios and Santos where we were bussed to Sao Paulo for the long flight home with British ... Read More
This cruise began in Genoa, visiting Barcelona, Lisbon, Tenerife and Lanzarote before cruising the South Atlantic to Brazil visiting Salvador, Buzios and Santos where we were bussed to Sao Paulo for the long flight home with British Airways. The weather was very kind to us and, especially during the 6 day cruise from Tenerife to Brazil, was hot and sunny. The Preziosa is a new ship. MSC take great care of all their ships in my experience and I expect the Preziosa to look new for a very long time. A large proportion of the ships staff were either Brazilian or Indonesian (eg Balinese) and at mealtimes their cheerful efficiency was always something to look forward to. Similarly the friendly welcome or farewell on entering or leaving the restaurant. I cannot agree with a previous comment about the quantity of food in the two main restaurants. I frequently limited my choice to two items from the extensive menu in the hope of controlling any weight increase. In my experience more is usually available if required - and if a dish is not as expected it will be quickly changed. Apparently a journalist has voted MSC ice cream ''the best at sea'' - fair comment, and I would add to that their freshly baked bread. I had a balcony cabin. The bed was very comfortable - also MSC have heeded criticism of flat pillows - mine were ' standard English' ! Unlike a recent cruise on another well known line, I never had to fetch my own drinks (and still pay the 15% service charge). There were always young waiters or waitresses ready to give their attention. There are numerous bars and the main piano bar was very popular for cocktails etc before dinner. I have always enjoyed the entertainment provided by MSC on whichever ship I have been on - the shows are short but often quite spectacular. However on this cruise I felt irritated by long multi lingual announcements prior to the show (more than ten minutes on one occassion) containing unimportant information. An exception perhaps not to be repeated ? We are fond of saying "you only get what you pay for". Although I have been on about six MSC cruises, this is the first I have written about. On this cruise and each of the others I feel I have had much more than I have paid for.   Read Less
MSC Preziosa Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.3
Entertainment 4.0 3.1
Public Rooms 5.0 4.1
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Service 4.0 3.5
Value For Money 5.0 3.4
Rates 5.0 4.1

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