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24 MSC Cruises MSC Preziosa Senior Cruise Reviews

I choose MSC without going through the reviews and that was a big mistake. The only high standard other than the ship is the amazing staff which I believe that they are the most valuable asset. And if they they don’t take care of ... Read More
I choose MSC without going through the reviews and that was a big mistake. The only high standard other than the ship is the amazing staff which I believe that they are the most valuable asset. And if they they don’t take care of them they will loose them all. The food is not to the standard as in other cruises I’ve been to. The same food offered in the buffet as for n the dinner seating dining. Other cruises offer water, lemonade or ice tea without any charge during the dining seating. All other drinks are charged. But with MSC you have to buy your drinks. The food in general is not very tasty. From the 11 nights. Only few nights the dinner was tasty. The pasta and risotto was under cooked. The seafood, scallops risotto with one small piece which might be a starter but not main dish. They offered butter chicken which was tasty also. The ice cream and desserts was tasty. Which you can only get for free in the dining seating. In other places you should buy them. No soft ice cream machine. One small snack bar which offers complementary cakes and sandwiches. The buffet area is the only place you can get snacks from till 2am. In the buffet during lunch and dinner only water, tea and coffee is available without charge. The pizza is very nice. All the food offered is labelled. They offered roast turkey which was tasty. But most of the food offered needs to be improved in standard and quality. Salads and dressing was nice too. The daily show was boring. One or two nights were ok. The last show was a disaster and it was what was best as they say from what was presented during the previous nights. The animation team were very good and exciting. Again all the staff were so good. They worked so hard. Some did look tired but didn’t stop smiling to the guests. The excursion were over priced. I’d like to thank all the staff if it wasn’t for them it would have been a hell of a long journey. Definitely won’t cruise with MSC again. Read Less
Sail Date July 2019
Free upgrade to balcony is why booked ,The embarkation took 2 hours of Queuing ,which seemed to be the way the rest of the cruise went,que for shore excursions to get on and off boat, the excursions were late and ... Read More
Free upgrade to balcony is why booked ,The embarkation took 2 hours of Queuing ,which seemed to be the way the rest of the cruise went,que for shore excursions to get on and off boat, the excursions were late and disorganized.Entertainment was in 5 different languages as were the trips,75 percent of ship were German and it was catered more for them all bars singing in German .The food is not catered for the British and what was like carvery meat tough and inedible roast potatoes oily and undercover Yorkshire puddings were rock hard . Hot water in urns not hot so Luke warm tea.Food dried up and not hot just warm .Food in restaurant menu very limited and not to British taste mostly meat not enough veg .Not enough lifts and we were constantly squashed .Cabin had no sofa so no where to sit only on bed which was rock hard and uncomfortable ,holes in curtain and sheets carpet had catches in .No extras had to pay for everything . Read Less
Sail Date April 2019
We chose MSC because it looks luxurious inside and we wanted to try something different. We've been on 10+ cruises from one week to 5 weeks each. Unfortunately, this cruise is geared for the German and European markets Staff at ... Read More
We chose MSC because it looks luxurious inside and we wanted to try something different. We've been on 10+ cruises from one week to 5 weeks each. Unfortunately, this cruise is geared for the German and European markets Staff at customer services weren't up to date with what was going on on the ship. I find there are certain nationalities who are excellent at customer services. It comes to them naturally and other nationalities need more training. They feel they are above the customer because they are wearing a uniform and whatever they say is final. Went to book an excursion for 6 of us and was told it had been fully booked since before we sailed! So why not take names and add on another coach? Those staff members need more training. They simply shrug their shoulders when they don't know something. There's machines on that floor to register your card to pay for expenses incurred for your cabin. Credit cards are not a problem as all charges automatically go on your card when you leave. Debit cards and cash however they charge an amount immediately and if there's money to be refunded you have to go to customer services and you're refunded in the ship's currency which is euros so beware if you put down cash in sterling. Tours were very expensive compared to other cruiseliners. In the ports shuttle buses were provided but you had to pay! From€6.90 to€15.60 return per person! So if you can't walk a mile you're stuck onboard in some ports. We got the hop on hop off in several cities to get our bearings and then got off and mooched. The drinks packages are good. 3 tiers and they include the bottled water. Cocktails were good as was the prosecco so the family were happy. Dining was fixed seating only at either 6:30 or 8:30 pm. It does give you the chance to get to know your waiters who are exceptional in their attention to detail. Nothing is ever too much trouble. Food was good. Portions smaller than average but you could order two entrees, mains or desserts. Unnecessary as there's always food everywhere. The buffet upstairs was hit and miss because it's divided into sections, the quietest being right at the back but the selection of food is not the same on both sides so you have to go right round 3 sections on both sides to suss out what's there before making your choice. Prime time is hell as usual trying to find a seat and at breakfast you have to ask for a banana at the fruit counter because they hide them behind? Pizza is being made all the time and was fresh and tasty if that's what you like. Lattes and cappuccino were included in the package which was a plus so you can get them in any coffee shop or bar onboard. Extra special Coffee with whipped cream or special syrups are separate. The ice-cream (yummy) was also included in the package and served in several bars. Maintenance on the ship is good. Crew are onto it all the time. You can see them everyday doing something on the lifeboats, painting the whirlpools and everything looks pristine. One main gripe would be the announcements over the tannoy. Five languages for every announcement. I know 3 and by the time they got to the Spanish they were rattling it off so fast you could barely understand it. How do other cruiseliners cope with only English?? Films: there aren't any. Big screen on deck is used for advertising. No deck chairs lined up for films, no popcorn! What a waste! Daily events: dance lessons in a venue that accommodates maybe 15 people and a quiz in five languages and MasterChef at Sea: they ask you 10 questions in 5 languages and then give you the answer in 5 languages. By the time you've reached the 10 the answer you've slid off your seat in exhaustion! Then on the next sea day they get the 6 finalists and ask them to arrange some salad leaves on a plate to be judged by the ship's chefs. This show's format doesn't really adapt itself to at sea since you're on a stage and you can't cook on it (health and safety). Beautiful theatre, the best I've seen. You can see the stage from wherever you are. Productions were average. Swiss magician very good. Talks were only about ports selling you the excursions. They could have used that theatre for films in all languages. Not one. Library non existent. It's part of a seating area with one small shelf for English with a handful of books and a few magazines previous customers have obviously left. So, download books onto your Kindle or stream your films before going. This cruise was Mediterranean and Europe so G4 was available except when out at sea where the ship's mast took over and you went onto maritime satellite network which can crucify you so put your phone on airplane mode when you leave port. We had a good time because we were a family of grownups and played cards and games for entertainment. Drinks and food were good and we did our own thing on a beautiful ship. Make of this what you will Read Less
Sail Date April 2019
My wife and I have cruised with several lines but it has been Royal Caribbean for the last few years. However, we had a number of issues on our last trip with them so we decided it was time for a change. We were attracted to this cruise ... Read More
My wife and I have cruised with several lines but it has been Royal Caribbean for the last few years. However, we had a number of issues on our last trip with them so we decided it was time for a change. We were attracted to this cruise with MSC (who we hadn't used before) because of the interesting itinerary and they were offering a good deal on a Fantastica balcony. Also, MSC matched our RCL Diamond Plus status which meant that we had a Black Card which gives their highest level of loyalty benefits. First impressions were very good indeed. Embarkation at Southampton was quick and easy and the ship was, in our view, the most attractive that we'd been on. It is both elegant and glitzy and the Swarovski staircase in the central atrium is stunning although I daresay some will find it OTT. Throughout the cruise the ship was kept spotlessly clean, both externally and internally. In fact, on numerous occasions when sitting in a bar we had to move out of the way of the guy vacuuming the carpet. My wife is disabled and uses a mobility scooter so we were lucky enough to get a disabled access cabin on deck 10 (10145). It was very nicely decorated and furnished and was more spacious than the Junior Suites we normally have with RCL. The only slight drawback was that drawer and hanging space for clothes was rather limited. We managed but four people in the cabin (it has a sofa bed) would struggle. With the possible exception of Guest Relations and Excursion Desk staff, who were rather supercilious at times, the crew, bar staff, waiters etc were friendly and helpful. My wife spends a lot of time in the cabin because of her lack of mobility and our cabin attendant, Jovi, went out of his way to look after her. This all round helpfulness is perhaps surprising in view of what we learned from other passengers and crew members about the crew's pay and working conditions. My wife and I are smokers and one reason for moving away from RCL is that the latter are constantly making their smoking policy more and more restrictive and on most of their ships there is now nowhere indoors where smoking is permitted. This is just about acceptable when it's warm and sunny but cruises from Southampton often involve chilly, wet and windy weather for the first and last two or three days. On Preziosa there are several outside smoking areas and smoking is also allowed in the Casino and in a very pleasant little smoking room attached to it. We found this a big plus point but I do realise that others will regard it as a negative! Unfortunately, however, there were numerous drawbacks which detracted from our overall enjoyment. There is no facility for registering a credit or debit card for your on board account during the online checkin process as there is with RCL. When you board the ship you have to find a card terminal and laboriously enter the requested details. If, as my wife does, you use a debit card they immediately take a minimum of 250 Euro from it and if, like my wife, you don't spend that much during the cruise you have to queue at Guest Services on the last evening for a refund which they give you in cash (Euros). MSC have a 'hop on, hop off' policy so there were many passengers embarking or disembarking at every port of call as well as those just getting on and off for excursions etc. At several ports this contraflow of passengers resulted in congestion and queues because the gangways were only wide enough for people to go in one direction. It took me an hour to get back on the ship in Hamburg, for example. This cruise originated in Hamburg and we were told that there were 3000 Germans on board as against 800 from the UK. Germans do have an unfortunate reputation for rudeness and arrogance and I'm afraid that on this cruise many of them lived up to it. Queuing politely seems an alien concept and some would almost climb over my wife on her scooter to get into a lift first. There appears to be a rising tendency for cruise ships to dock in the outer reaches of ports and this happened in Brest, Malaga, Hamburg and Le Havre. In addition, Guernsey involved tendering whilst the itinerary included Amsterdam but it was changed to Rotterdam. As we booked before the change was announced we were given a free coach transfer to Amsterdam but because the ship was late in arriving in Rotterdam and it took an age to board the coach there were only two and a half hours' free time in Amsterdam instead of the four originally scheduled. Yet the ship didn't leave Rotterdam until the following morning so why the rush to get everyone back? Shuttle buses were provided in some ports but were charged for - up to 15 Euro pp which we and many others thought was unreasonable, not so much the level of the charge but the fact that they charged at all. Moreover, the buses provided were usually normal type coaches which meant my wife couldn't use them (hence she was unable to do the Amsterdam transfer) because she is unable to climb up the steps. Full disabled access buses were to be found in some ports but information on the ship regarding their availability ranged from sketchy to non-existent. Consequently, my wife was only able to leave the ship with her scooter in Lisbon, Cadiz and Vigo (the latter was, in fact, another change in the itinerary because we should have gone to La Coruna). Even then there was a problem because in Cadiz the steep angle of the gangway meant that she had great difficulty in manoeuvring her scooter on it. In fact, we heard that two passengers in wheelchairs had actually fallen out of them at the end of the gangway. We did mention these problems and were told that the steepness of the gangway was due to the state of the tide but we have been to Cadiz many times with RCL and had no trouble at all. Still on the subject of embarkation and disembarkation, when we arrived back at Southampton we found ourselves at a different terminal (Mayflower) from the one we had left from (City). We weren't told about this beforehand and most people didn't realise it until they came out of the Mayflower terminal building. This caused a problem for those who had arranged to be met by relatives or friends, had booked taxis or left their cars at the City terminal car parks, in other words the vast majority. Shuttle buses (free!) were provided back to City terminal and its car parks but the process, including loading luggage on to the shuttles, was time consuming and frustrating. In our case, because my wife couldn't get on the bus, I left her and our luggage at Mayflower, took the shuttle to City, picked up the car and drove back to Mayflower. In view of the above comments we think that MSC need to have a good look at their general organisation, particularly their procedures for embarkation/disembarkation at all ports and also for giving out information. We were aware that announcements over the PA system would be in 6 languages but English was always first so we could ignore the rest. Eventually, however, the constant babble really irritated us, particularly when it meant that you couldn't have a conversation because of it. The positive side was that there were less exhortations to buy or do something than on RCL ships and, thankfully, there was no dreaded Art Auction! We're not ones for shows so we didn't go to the theatre but others we spoke to that did said they were a mixed bag. There wasn't an awful lot in the daily programme and RCL are much better in that respect but we do appreciate the difficulties in catering for a multi-national complement of passengers. Live music in the bars and lounges was pleasant but not memorable. No British TV channels in the cabin except BBC World News. Dining. The Inca buffet is similar in layout and operation to the Windjammer on RCL ships but we felt that the Windjammer offers a bigger choice and better quality. Breakfast was fine (except for a perennial shortage of mushrooms and bananas) but the choice at lunch and dinner was such that there wasn't much we fancied. Having said that, the burgers and pizza were excellent. However, my wife finds it difficult to use the buffet when she's on her scooter because the dishes are too high for her to reach. In addition, the cards on the counter describing the dishes were too high and in print too small for her to read. Because of this she had breakfast in the cabin every day and we had most of our lunches and dinners in the MDR (Golden Lobster). We always have MyTime dining with RCL but that wasn't available to us on Preziosa so we had to choose between 6.00 pm and 8.30 pm sittings, neither of which really suited us because the first (which we chose) was too early and the second too late. And in the second week the early sitting was brought forward to 5.45 pm. The service was excellent but the food was essentially the same as in Inca and generally ranged from poor to mediocre with a quite good dish occasionally, but not often enough, making an appearance. It was frequently not hot enough, portions were small, meat was generally tough, there were hardly any vegetables and, despite the fancy Michelin type descriptions, it wasn't aimed at British tastes (yet MSC made a big thing about providing kettles and Yorkshire Tea in cabins for the benefit of the British). There was a choice of six main courses but the first two were always some sort of pasta and risotto, the third was fish and the last was a vegetarian option so really there wasn't a lot of choice or variety. And some of the combinations were strange. Leek and potato soup frequently appeared which should have been fine but they'd added shrimps to it which put many people off. And how about asparagus soup with tapioca pearls or steamed cod with raisins and onions? My wife got so fed up with it all that one evening we ordered a T-bone steak to share (24 Euro supplement) but it was so tough as to be inedible. In the past we have complained about the food on RCL ships but it's streets ahead of MSC. There should have been three speciality restaurants we could have gone to but Eataly wasn't open, we didn't fancy the one serving Japanese sushi and Butcher's Cut was closed for refurbishment. However, the latter did re-open on our last night so we went there. It was a complete contrast to the Golden Lobster and we had the best steak dinner we've had in a long time so they can do it if they try (and you're prepared to pay). However, even better was that one of the Black Card benefits is a meal in a speciality restaurant so it didn't cost us anything extra. So, to summarise the major pros and cons: Good: Beautiful, elegant and well appointed ship. Spotlessly clean. Lovely cabin. Good service from friendly staff. Nice little perks with the Black Card. Excellent dining in Butcher's Cut. Reasonable provision for smokers. Not so good: Unsatisfactory arrangements for getting off and on the ship during and at the end of the cruise, particularly for anyone disabled. General organisation, communication and dissemination of information poor. Annoying multi-lingual PA announcements. Indifferent shows, entertainment and activities. Mediocre food (except in Butcher's Cut). As for a comparison between MSC and RCL, we think that the Preziosa was nicer and better maintained than the RCL ships we've been on and it almost made them look rather shabby. MSC prices are cheaper, too. Food and on board activities are better on RCL and the way they run the cruise operation is very slick which makes MSC look amateurish. Would we go with MSC again? Probably not but I see that Indy's cruises out of Southampton next year have been cancelled so you never know........ Read Less
Sail Date April 2019
We chose this Cruise for the Itinerary and because we had previously had 3 Good Cruises with MSC. We took a North Europe cruise on the MSC PREZIOSA from Souhampton. The following review is, I feel, very fair with the Pros AND Cons. ... Read More
We chose this Cruise for the Itinerary and because we had previously had 3 Good Cruises with MSC. We took a North Europe cruise on the MSC PREZIOSA from Souhampton. The following review is, I feel, very fair with the Pros AND Cons. We arrived at the Terminal to face a queue of “well-over” an hour – there was one security entrance – BUT people returning from a trip ashore were “filtered” into our queue – limiting us to 6 or so people every 5 minutes – WHAT A WELCOME ! CABIN – Our Inside cabin was adequate and the attendant was very diligent with the cleanliness and linen changes. DINING – We were VERY LUCKY – our 1st sitting was at a table for 6 – with 2 great couples – with whom we had “a lorra laughs” ! The food was good but not great. There are now less courses that on our previous 3 MSC cruises - 3 effectiive courses – and our waiters were good. Not as friendly as on many other cruises and at times there were apologies because “this galley was having problems” !! The buffet restaurant was huge with a good selection – BUT again the staff were very “clinical” – OK but distant – not-too-friendly – and there were often more staff selling “drinks packages” than clearing off – with head waiters “mucking in”. ENTERTAINMENT – the absolute “pits” – many, many people complained about the “very inferior” shows. Rubbish ventriloquist, lady climbing the curtain, Paul McCartney impressionist on 3 consecutive nights, etc. etc. – Come back TUI and P & O with your much better quality shows !! TOPSIDE – The pools were very clean and there were lots of sun-loungers. ACCESSIBILITY – The lifts at many times were GREATLY INDEQUATE for the 4000 or so passengers – especially for the unfortunate ones with wheelchairs or walkers – sometimes “almost killed” in the rush to get in. THERE WAS SCOPE TO HAVE A SPECIFIC LIFT DEDICATED TO THEM ???? DRINKS PRICES – The “packages” seemed to be a bit of a con - 29 Eurosper person per night – 870 Euros for 2. The 6 Euro LIMIT per drink is very low ($15 0n NCL). AND IF YOU SPENT MORE – IT WAS THE WHOLE PRICE !!! We went “pay-as-you-go” and still managed sufficient drinks. GOING ASHORE – In WW2 the German navy had “Q” ships – I think MSC were taking on the challenge with “QUEUE SHIPS” !! There were massive queues at several ports for disembarkation AND embarkation – TOTALLY DISORGANISED – with dozens queue-jumping at every opportunity – A VERY ANNOYING EXPERIENCE !!!! When the ship is so huge – WHY NOT CREATE A COUPLE MORE GANGWAYS AND SECURITY SCANNERS TO LIGHTEN THE LOAD ??? Having sailed on over 20 ships with 9 different lines – THIS WAS FAR AND AWAY OUR WORST EXPERIENCE !!!!!!!!! MSC seemed to rank EUROS, EUROS, EUROS’s over customer satisfaction. Charges for “shuttles to town” were excessive – when the distances were walkable (even to 70+ year olds). A constant sell for “drinks packages”, spa treatments, fine-dining, etc. The size of around 4000 passengers does not help – we have been on ships from 650 passengers to 3000+ - BUT HAVE ALWAYS HAD A REALLY ENJOYABLE EXPERIENCE. Overall - for what we paid - it was “good value for money” !! BUT I SUPPOSE YOU GET WHAT YOU PAY FOR !!!!!! COME ON MSC – GET YOUR ACT TOGETHER !!!!! Read Less
Sail Date April 2019
We completed our 15 nights Northern Europe cruise which set sail from Southampton Port on 30 April 2019. There were 6 of us, my husband and I and 2 other couples. After booking the cruise, I had cold feet when I read the many negative ... Read More
We completed our 15 nights Northern Europe cruise which set sail from Southampton Port on 30 April 2019. There were 6 of us, my husband and I and 2 other couples. After booking the cruise, I had cold feet when I read the many negative reviews on Cruise Critic. So I switched from a balcony room to an interior as I was not going to pay for a poor experience. However the whole cruise turned out to be unexpectedly good. Embarkation started at 3 pm despite some passengers saying you could get a queue ticket when you arrive at Southampton. We were there at 11.30 am and checked in our luggage before walking out to Ikea for lunch. When we returned, embarkation had already started and we had to join a queue which took almost 30 minutes to clear. Once on board, we headed to the activation machines to link our credit card to our cruise card. There was hardly any queue at the counter throughout our stay, which was good as we could have our queries attended to quickly. All the counter staff speak English and were quite polite. The muster drill was quite well organised. We headed to the theatre where there was a staff briefing everyone. After that, we were lead to our muster station. About 5 days before we disembarked, there was a talk about disembarkation in the theatre. Again the speaker was very clear when she briefed us. Just 2 days before we disembarked at Southampton, some officials from the British immigration came on board to have a "face to face" interview with us. Our passports were stamped and we could walk off the ship on day of disembarkation as we opted for self assisted disembarkation. I was quite worried we wouldn't be able to disembark in time to meet our driver but all ended all. Speaking of entertainment, I must say it was lack lustre. Having so many nationalities on board it must have been difficult to plan any entertainment. The ship is actually a shuttle ship as people embarked and disembarked at various ports. This was not too bad as there was no jam when we embarked and disembarked at Southamption. The ship did not berth at La Coruna because of bad weather but made a stop instead at Vigo. The change in schedule was handled very well and an announcement was made throughout the ship, including our rooms. Notices were also sent to m our cabin quickly. Very professional. We booked a Bella experience which was the most basic experience. No room service unless you pay for it. There was also no body lotion in the bathroom. But we had a kettle and tea and coffee making facilities in the room and that was a big bonus as we did not have to top up our drinking bottles every night. Another bonus was that breakfast and lunch were served in the main dining room everyday, whether it's a sea day or port day. In other cruise lines, there were breakfast and lunch in the main dining room only on sea days. Though no free drinks were served in the main dining room except during breakfast, it was not a big problem because we could order a bottle of plain water or go up to the buffet restaurant after our meal. The menu in the main dining room changed everyday, except for breakfast, and it was well presented. The buffet restaurant also had a wide variety of food but the menu didn't change very much. Pizzas were good and they were very generous with the fruits although no berries were served. I am quite a fussy eater and am happy to say I am happy with the food served. I didn't take any shore excursions from the ship so cannot comment about it. Read Less
Sail Date April 2019
I had earlier been on three cruises, two of them being to Europe (Mediterranean west and Southampton /Norway).This was our first experience with MSC Preziosa and we had a great time on the ship.I had booked a fantastica balcony cabin for ... Read More
I had earlier been on three cruises, two of them being to Europe (Mediterranean west and Southampton /Norway).This was our first experience with MSC Preziosa and we had a great time on the ship.I had booked a fantastica balcony cabin for me, my son and a close friend and our package included 36 drinks vouchers for our six day cruise. We had a very smooth Embarkation ,it took us just 20 minutes to get on the board and our luggage was already outside our cabin. Our cabin was quite spacious and had ample room for three of us. Bed was very comfortable and so was the sofa cum bed.Bathroom's size was okay and it had all the requisite toiletries .Balcony was also good though we didn't get much chance to sit and enjoy coffee as it was quite cold outside. The ship has beautiful interiors and one really relishes being on board such a lovely ship. The only thing which is below the mark is it's dining which was just average. There were very few options in the main dining room and the buffet was somewhat better. Entertainment was okay without being exceptional. We had no complaints regarding the service which was very good. We didn't go for pricey excursions offered by the cruise and had our own arrangements. Finally, the process of disembarkation had no hiccups and we had smooth sailing. Overall we had a wonderful time and would certainly sail again with MSC Preziosa. Read Less
Sail Date April 2019
We chose this cruise because of the itinerary (12 different islands, no sea days), The ship was beautiful and both our cabin and all the public places were kept spotless. The servers we had in the dining room were attentive and did what ... Read More
We chose this cruise because of the itinerary (12 different islands, no sea days), The ship was beautiful and both our cabin and all the public places were kept spotless. The servers we had in the dining room were attentive and did what they could to please. The food was good, but little of it was remarkable. We ate breakfast most days at the buffet as we were often preparing to head out on our day's activities. The buffet was a zoo, mostly because of the huge number of families taking advantage of great deals and the March break. The food at the buffet was good also, and the sticky buns were noteable. I was disappointed with the Easy Drink / Drink Voucher arrangement in that there were very few cocktails one could get. Even when I wanted a certain cocktail, but asked for it made with rum instead of vodka the bartender refused. In the dining room, there were only certain wines we could get, but we are easy to please and once we knew the routine, we were happy with what they brought. The musicians, dancers and acrobats in the theatre shows were extremely talented, and even though each show tended to follow a similar format, we enjoyed them. The sax player and pianist in the piano bar were good musicians, but their talents were wasted due to the noise of people's conversations. The other ensembles varied a great deal in ability and presentation, and as they did not appeal to us, we chose to go and watch the theatre shows the second week rather than subject ourselves to performances of songs that we could barely even recognize. We enjoyed our cruise because we had a very clean hotel, excellent island to island transport, good food and many beautiful, warm islands to visit. Knowing what I do about this ship, and assuming other MSC ships are similar, I would probably avoid a cruise with them that involved more time on ship. Read Less
Sail Date March 2019
I chose this Caribbean cruise because according to all the adverts in the papers I thought it ticked all the boxes, how wrong can you be. Never once did it say that MSC Preziosa was a glorified tramp steamed picking up and dropping off at ... Read More
I chose this Caribbean cruise because according to all the adverts in the papers I thought it ticked all the boxes, how wrong can you be. Never once did it say that MSC Preziosa was a glorified tramp steamed picking up and dropping off at most ports of call, not a problem you might think. People have to be out of the cabins by 10am so that meant cases out almost every night and then sitting in the buffet restaurant with there hand luggage, which meant with new passengers on board and other passengers not off yet getting something to eat in the buffet was a work of art. Out of the four lifts up to our cabin deck 11 three where in regular use just for taking suitcases up or down. The food was ok but nothing special unless you like Pizza, but you had to get your timing right, Our dining time was 9pm but twice they put it back to 9-30 and had just one show on at the theater and if your on a fourteen night cruise you see the same shows on the second week. I was warned Italian ships are noisy they were right, On every cruise I have been on you get hand sanitizer squirted at you from breakfast to bedtime not with MSC you don't, which probably accounts for the fact when we got back to Gatwick out plane was quarantined four four hours. Overall probably the worst cruise I have been on and I think it highly unlikely I will ever cruise with MSC again. Read Less
Sail Date February 2019
Returned from a 14 day cruise on March 5th. Chose this cruise because of the ports of call.Flight embarkation and disembarkation to and from Bridgetown very good. We had a two week cruise with no days at sea but visited two ports twice. ... Read More
Returned from a 14 day cruise on March 5th. Chose this cruise because of the ports of call.Flight embarkation and disembarkation to and from Bridgetown very good. We had a two week cruise with no days at sea but visited two ports twice. There was at least three ports where people embarked, this resulted in safety drills at each pick up which was annoying as everything was closed while the drills went on. Many large groups of locals got on at Martinique, we found some of these a little to noisy for us especially around the buffet and pool areas. We found the main show lounge entertainment disappointing and repetitive, although the acrobats were very good. We had an inside cabin on deck 8 which was kept clean and tidy by our friendly steward. The shore excursions which we booked before leaving were very good and well organised, although we had to go to the excursion desk on one occasion the night before a trip as we received no tickets. We did not use any restaurants as I became ill after 3 days, so we just picked our time and went in the buffets. The food in the buffets were very disappointing, the choice was poor, but worse of all many of the meals were only lukewarm or even cold. The drink urns were also awful the coffee was frequently lukewarm, and the hot water was also only lukewarm, no way could you make a cup of tea with this. I did report this to a supervisor but there was no improvement, in fact the only time you could get a hot drink was at breakfast time when hot milk was supplied to top up your coffee. Breakfast was the best meal of the day with plenty of choice. The best place to get a hot tea or coffee was in the coffee bar, or other bars, this we paid for as we had no drinks package included as we only made a late booking. To us the drinks package you could buy were excessive at 29 Euros per person per day for 14 days, there is no way we could get our monies worth at those prices. Although being ill most of the time didn't help as I had to go to the ships doctor twice I don't think we will book with MSC again, four other cruises we have been on with other companies have all been very enjoyable. Read Less
Sail Date February 2019
We returned from our first cruise with yourselves on the 6th March after sailing on the MSC Preziosa. We travelled as a party of 2 couples, my husband and I (cabin 10243) and our friends in 10245. Excursions Prior to departure we ... Read More
We returned from our first cruise with yourselves on the 6th March after sailing on the MSC Preziosa. We travelled as a party of 2 couples, my husband and I (cabin 10243) and our friends in 10245. Excursions Prior to departure we pre booked and paid for our excursions 5 months in advance, both couples chose the same excursions on the same dates. However on completion there was a significant price difference between the online quote and actual price charged. I then informed yourselves via several emails. This was rectified by you complimenting us with £50pp on board credit. On arrival onboard the ship, our friends received excursions tickets for 23rd February for the Madina Slaves excursion, however, we did not receive ours. The following day we attended the shore excursion desk on board and were told we were booked onto the following weeks excursion. We cancelled this and rebooked to ensure we were on the same trip as our friends and advised we would receive our tickets prior to the excursion. On 21st we once again attended the shore excursion desk to enquire when we would receive our tickets for the trip on the 23rd. At this stage I must say the staff were not very helpful, unsure whether there was a language barrier or I was not clear. But after much explaining and discussion we were advised that we would receive our tickets prior to trip. On 22nd I once again attended shore excursion desk only to be told the trip had been CANCELLED! I advise the staff member that Our friends who had received tickets for this trip had not been advised it had been cancelled. I was advised they would receive a letter advising them of the cancellation. This never arrived, hopefully they will receive a cancellation letter before Christmas! At this point we were advised our trip would be carried over to the following week when the trip would take place. On this occasion it was cancelled again and after clarification which again was not clear, we were advised a credit to our account would be applied. I would like to say that I did not find the majority of the shore excursion staff helpful, unsure if this, as stated earlier, was a possible language barrier. Our last trip was a trolley train on St Lucia. Once again we had to attend shore excursion desk to advise we had not received our tickets, yes, once again we were assured we would receive them, but if we did not, to go to the theatre at the designated time. As you might guess, we did not receive our tickets and they had to be manually handwritten on departure for the excursion. The remainder of the excursions we pre booked were excellent and we enjoyed them. The problems we encountered took a considerable time to sort out which was time out of our holiday which we had waited and saved for a long time for and should not have been necessary. Drinks On arrival on board ship we decided to take advantage of our drinks package and ordered 4 drinks from the bar. We were charged for the drinks and when challenged we were advised our card did not show the correct coding. We then had to queue at reception desk for 30 minutes to rectify this error. Apparently both parties had the wrong cards as did a number of passengers embarking at the same time. Whilst this was rectified relatively quickly, again it was time spent out of our holidays. Food We ate every evening in the main restaurant and whilst some of the meals were good, some were below par especially the cuts of meat which were not always tender and beef steaks cut very thin. Were it not for Hosoli, Juleo and his team of waiting staff I think our dining experience would not have been so enjoyable, they were perfect hosts. Disembarkation During embarkation/disembarkations in Martinique and Guadalupe, passengers on board were restricted to the bars and lifts that they could use and when the newcomers lifejacket sessions were being held couldn’t get a drink in the bars as all staff were utilised for the safety drills. Original passengers faced long queues getting on off the ship as the majority of the time there was only one gangplank for non yacht club passengers to use so if passengers were coming back onto ship, queues built up whilst waiting for passengers to disembark. Entertainment We felt the entertainment was repetitive on the 2 occasions we ventured into the theatre, there were very few in the audience, it was all just singing and yes whilst they had good voices there was no theme or entertainment value. As passengers for 2 weeks, the 2nd weeks entertainment was the same as the first and very boring. The scenery outshone the performers, and the hosts were less than glamorous in their trouser suits. Venues We felt that each bar venue was not used to its full capability, ie the Sports Bar was empty most of the time except for the Wales/England Rugby match. Our friend requested that British Football or Rugby (Six Nations) games during the weekend be shown, was advised that matches etc were controlled by customer services who, when approached, yet again, advised that the sports shown were governed by head office. The beautiful Safari Lounge had a great dance floor but was never used as the entertainment, as lovely as it was, was not the sort you could dance to. Cabin Entertainment For the whole of our cruise, we were unable to get any English speaking channels on our cabin TVs. Our friend visited customer services and was advised that someone would visit our cabins to tune our TVs. Nobody bothered. Conclusion At the end of the cruise we all congregated in the theatre prior to transfer to the airport. At this stage 3 members of our party had been unwell for the last few days of the holiday with flu like symptoms and persistent cough. It was apparent whilst sitting in the theatre how many passengers were suffering from the same condition. On transfer to our Virgin VS610 flight within 10 minutes of take off all that was heard were passengers coughing. Our plane landed at Gatwick at 5.20 a.m. we were detained on the plane for a further 3 hours whilst paramedics and port health authority assessed the situation. Two further hours in the airport saw 2 members of our party being checked out by paramedics. This was not a good end to a not perfect holiday. Since returning home all of our party had flu virus with a cough lasting 5 weeks, heat infection. Our doctor contacted public health England who co firmed it was an outbreak of the flu virus of which several passengers had contracted and were on board the Gatwick flight. MSC have denied this came from the ship even though on disembarkation all British passengers could be heard continually coughing I the theatre prior to transfer to airport. On writing to MSC on our return of issues raise they offered us £135 off our next cruise. Would I take up their offer - NO!! Read Less
Sail Date February 2019
We have never cruised MSC before but have experience many other cruise lines including a few of the premier lines. Our favourite cruise line has been Celebrity but due to their ever increasing prices have been drawn to MSC. We were offered ... Read More
We have never cruised MSC before but have experience many other cruise lines including a few of the premier lines. Our favourite cruise line has been Celebrity but due to their ever increasing prices have been drawn to MSC. We were offered Black Card membership due to their loyalty match although the only valuable element was the 5% discount, all other perks were meaningless for people in the Yacht Club. We choose a Preziosa Yacht Club cruise - 14 nights in the fabulous Caribbean with no sea days. The cruise included return charter flights from Gatwick operated by Virgin Atlantic which allowed for twilight check in between 5 pm and 9pm the evening prior. Flight seat selection was not available and was pre allocated by MSC and issued at Virgin check-in. Our outgoing flight was delayed by almost 2 hours and the return flight was the notorious VS610 quarantined flight mentioned in the media. Virgin Cabin staff had contracted norovirus prior to boarding the flight and we all suffered massive delays as a consequence. We had good seats in the upper deck of a 747-400 and the next time we saw our luggage was in our cruise cabin. On landing we went straight to awaiting buses direct to the ship without entering Barbados Airport terminal. Being in Yacht Club we were fast tracked aboard with no queuing which the general crowd had to endure. Everyone had the same seats on the return flight. Barbados Immigration was processed onboard at 9.30 on the final day of the cruise without any queing chaperoned by our bulter. The Yacht Club is a select area at the front of the ship with keycard entry comprising of about 70 cabins with a maximum occupancy of 160 people. It has a separate lounge and a sun deck with a small pool, two jacuzzis and a bar which also serve an extremely small buffet. The lounge also has a small area with a few snacks mostly crisps, peanuts, small pastries and fruit. This lounge provides a continental breakfast service whilst the pool deck expands on this with scrambled eggs, bacon and saugages. A full breakfast service was available in the Yacht Club restaurant which was at the opposite end of the ship which we found to be very poorly attended, maybe too far to walk for many. Lunch service was available at the same restaurant, also an extremely poor self service buffet was available at the One Pool deck bar. The accomodation was of a high standard although most YC1 suites were no bigger than a standard balcony cabin on most cruise ships. A big let-down was the shower being over the bath with an inadequate glass screen which resulted in water everywhere unless you reduced the water spray to an unacceptable level. The cabin facilities included a well-stocked free mini-bar and a small screen TV which was never used as channel choice was the worst we ever experienced. The bed and pillows were extremely comfortable as was the couch and the balcony although small was adequate for our use. Smoking is a major issue on this ship as the people smoked almost everywhere and compliance with the rules seldom enforced, including on balconies. The Yacht Club sun deck is large with plenty of hard loungers without any cushions which can be uncomfortable. There is a hand full of tables and chairs near the pool bar with most of the tables having a parasol cover but there is little or no shade for the loungers except near to the four shower cubicles on the port side which provides limited shade when the ship’s position allows but this is a no-go area as it is in a smokers paradise with shaded tables and chairs, always full of chain-smokers. During our cruise the sundeck was seldom used by most of the clientele. The Yacht Club ‘One Lounge' is a great space for relaxing, reading the paper with an excellent bar service. The design offers superb panoramic views of the ocean although sitting in the window seats can become very uncomfortable during the day and early evening hours due to the hot sun. A positive change by MSC is that the lounge is now smoke free and a great place to have a pre-dinner drink before the long track to the Yacht Club restaurant (Le Palmarie). There are two primary routes to the restaurant, one via deck 15 on the outside deck which is unappealing due to the wind and sometimes rain. The other is via deck 7 which is like engaging in a maul, fighting your way through the masses of people especially near the popular photo shop/gallery. Deck 7 design is rather poor in that you have to pass across a dance floor and along narrow link corridors between smoke ridden lounges/bars, a nightmare most evenings to get to the restaurant. You also need to get used to the ‘humming' body odour and take long breaths sometimes which we have never experienced to this level before, maybe the shower over the bath has a lot to answer for….! The Le Palmarie restaurant is said to be anytime dinning but in reality you have 2 choices either 6.30/7.00 or 8.30/9.00. We prefer the later time and on many occasions had to wait for table. The table service in the restaurant was of a poor standard due to inexperienced staff forever getting things wrong, sorry was a word often heard echoing around the room. The food in Le Palmarie was good and served at the mostly the correct temperature, sometimes excellent with a great choice of wines and off menu items were always available. The Maitre’D (PePe) is an extrovert with a great personality and always did his utmost to accomodate people’s wishes, he moves to pastures new at the end of the month so this restaurant could fall apart at the seams. Breakfast and dinner met our requirements but lunch at the One Pool was a disgrace and a major letdown. The alternative speciality restaurant onboard (Eataly) was always empty and looked like a cafeteria with uncovered white plastic tables and chairs. It was so uninviting that we never bothered with the complimentary meal offered to us, shame real. The other restaurants and buffets on the ship were so crowded that no way could it be classed as an enjoyable experience. Our 14 night Caribbean itinerary had no sea days which was very appealing, a new island everyday except Saturdays and Sundays. The cruise had three basic home ports where passengers embarked and disembarked, Barbados , Martinique and Guadeloupe. On our cruise the major passenger changes occurred at Martinique where masses of black French people embarked many local residents of Martinique which became a booze cruise, we were glad for the seclusion of the yacht club. We discovered that MSC had put out a promotion on Martinique to fill empty spaces at very discounted rates which obviously encouraged the many. Most of the Islands we had visited many times before and remain enjoyable except for Trinidad and Dominica where we stayed aboard. We really enjoyed the cruise and met great company. Finally, the question ‘Would we cruise MSC again' - Definitely not in the general part of the ship, it is too crowded with a serious clash of cultures with many shortcomings. As for the Yacht Club again probably not, the main negatives for us are MSC’s liberal approach to SMOKING and the lack of shade on the deck which is a major design flaw of this class of ship. Both could be rectified but MSC being an Italian company seams unable to adapt, so default to the status quo which will be their downfall in the British and American markets. Read Less
Sail Date February 2019
Was going to Norway with a car tour on my own but did not have time to plan it , so opted for a cruise at the last minute . All in all , a nice experience with good memories , but the organization left much to be happy about . ... Read More
Was going to Norway with a car tour on my own but did not have time to plan it , so opted for a cruise at the last minute . All in all , a nice experience with good memories , but the organization left much to be happy about . Beautiful scenery and good photo experiences IF the weather permits , about 50% of rainy days in Norway . Some points of disappointment . 1) The cabin , Bella with balcony , was a bit claustrophobic for my usual style. Had to hide the baggage under the bed and kept falling over my own shoes , and dried myself out of the bathroom due to lack of space . 2) The Buffet , Breakfast was usually good with a lot of choice of food . The main problem for me was finding a seat to eat my food , within 100 metres of the serving plates . Like eating with 2000 other people in a 1000 seat deck ? 3) The evening meal , Good food , even if on the small portion size , but could order double portions some times . On one night , the food got stuck or was delayed and even if I ordered at 8.30 , at 10.00 I was still waiting for my main dish . The said CHOICE of table is non existent and you have to stick to your table number , if you like it or not . I was in a group and had to lump it . 4) The day tours , I took my camera along to take some photos , but did not get any photos , mainly due to the lack of time that we were allowed off the tour bus , like 15 minutes or you will be left here ? And most times , the place is full of another 7 coachloads of tourists taking the same photo spot. Also booked a train trip , scenic yes , but in a thunderstorm , the window panes where all misted and the views weremainly dark clouds . If a problem delayed the tour , there was no buffer time , so if we delayed 20 minutes as the driver had to go to the restroom , we got 5 minutes chopped off the 15 minute stop , to get off a 50 passenger bus and take a pic and return to a 50 passenger seating . Never again ! 5) The photo booth , you are always asked to take a photo with the captain or the boat backdrop ...but the prices are a ripoff ...you have been warned . All in all , I managed to enjoy my few days , even if ripped off and not 100% satisfied with anything . Do not believe the lovely photos of the ship , most times there are a few hundred people in the picture if you try to take the same . The fjord photos ar taken on a sunny day and photoshopped , a sunny day in 364 rainy days maybe ? I am a 60 year old , grumpy 120 kilo experienced traveller on my first cruise who was disgusted by my tour leader from the local travel agent , as she never translated a word of the MSC tour leader into our language fro those that did not understand English . Not MSCs fault . If I ever take a cruise , I will try to take it in a low season ,so thet the ship is not so crowded that you cannot find a seat to sit down for a drink ! Thank you MSC for a well organized cruise for 3500 travellers of varied nationalities . Read Less
Sail Date August 2018
We wished to see the countries offered in the cruise. It was very enjoyable with fantastic insights to that part of the world.. We found the ship too large with too many people. The culinary offerings were excellent and the ... Read More
We wished to see the countries offered in the cruise. It was very enjoyable with fantastic insights to that part of the world.. We found the ship too large with too many people. The culinary offerings were excellent and the Theatre productions were exceptional. To have everything repeated in so many languages was tiresome. Cabin too small. Too many people - ship too large for us. The excursion in Sweden was most informative and our guide Gudren was very proffesional and knowlegable. The excursion in St Petersburg was really worthwhile and we found the freedom of movement to be surprising and unexpected We did our own thing in Copenhagen,Tallin and Kiel all of which have there own special features. The water cruise in Copenhagen was fantastic, the old part of Tallin most interesting with such friendly people whilst Kiel will have great memories of gardens, Church and art gallery - very special. Read Less
Sail Date April 2018
We have cruised about a dozen times before, mainly in the Mediterranean, but also the Baltic, Norway, Caribbean and Alaska. We prefer joining the ship at Southampton. This gets away from all the problems with weight etc. when flying. ... Read More
We have cruised about a dozen times before, mainly in the Mediterranean, but also the Baltic, Norway, Caribbean and Alaska. We prefer joining the ship at Southampton. This gets away from all the problems with weight etc. when flying. This was a 7 night taster cruise with MSC going to Zebrugge, Amsterdam, Hamburg and Le Harve. We were looking forward to trying out the MSC cruises as they looked great value and do some lovely cruises around the Med. We arrived at the cruise terminal a little early (about 1130) and the boarding started at about 1300. Boarding was quite easy and we were told the cabins would be ready at 1400. We had some lunch and went to the cabin. All our luggage was waiting outside the cabin. What a great start to the cruise. The ship was the Preziosa, which is only 4 years old and looked very good. The décor throughout is a bit flashy with mirrors everywhere and even has a Swarovski crystal staircase in the atrium. Our balcony cabin was a reasonable size and the bathroom had a shower with pivoting doors which was very clever. Much better than the shower curtains you often get. The problems started on the first morning. I am an early riser and was in the buffet for breakfast shortly after opening. The cooked items were already lukewarm and in the case of the scrambled eggs were cold. The coffee, which was in an urn was also lukewarm, and when adding cold milk was then cold. I complained to the manager that I thought it was the worst food I have ever had on a cruise. He sent 2 of his staff running round to sort it but it was the same every morning. Sometimes the food in the main restaurant was also not up to standard and was only warm. The first stop was Zebrugge. We were going to go on a local shuttle to Brugges which is only 20 euros return compared to the ships 55 euros. Instead of arriving at 0900 we docked at 1200 and it took us 2 hours to get off the ship. The shuttles stop running at midday so we got back on the ship. The next stop was Amsterdam where we were due to stop overnight. Due to dock at 0900 we were still out of sight of land. There was a tannoy in the corridor and I opened the cabin door straight away and there was an announcement in about 4 languages but not in English. I went to the guest relations to find out what was happening and was told that due to the weather Amsterdam was closed and we were diverting to Rotterdam. When I said the announcement was not in English, the office said it was and am I calling him a liar??? We wanted to go to Amsterdam and they said that they were trying to lay on coaches. We booked a coach and the ship docked at 1500. The coach did not leave until 1700 and we caught all the rush hour traffic. The trip to Amsterdam took 2 hours to get there. We were then dropped off about 15 minutes short of the cruise terminal where we should have been dropped and started to walk in. It started to rain heavily and all we did was have a meal. We had to be back on the coach at 2115. On the way back to the coach my wife had her handbag stolen by a youth on a motorcycle on the pavement who ripped it out of her hand. Although she had the bag straps round her hand it didn’t stop him. We got the coach back to the ship thinking this must have happened before and that guest relations would know what to do. They were useless!!! They just gave us the addresses of 3 police stations in Rotterdam and said we should get a cab and report it. They were no help at all. We went to see the police in the cruise terminal and 2 of them took us to the police station and did the crime report. They were very good. They also said that this is happening more now but we were not told this on the ship. We got back to the ship at 0130. The following day we were at sea and then on day 5 we docked at Hamburg. The ship laid on shuttles to take us into the town centre for 17 euros. When we arrived everything was shut as it was a Sunday. What a waste of time. The only good thing about Hamburg was that we were taken to the immigration in the cruise centre and they issued us with temporary passports to allow us to get off the ship. A great result, thank you. After another sea day we were going to Le Havre. We were told the French dockworkers were on strike so we couldn’t dock. We went back to Zeebrugge and finally got to Brugges. Hurrah. This cruise was unusual in that at every port they were people embarking and disembarking. It was like a ferry. Then there were loads of announcements about safety drills that seem to go on forever. At one point we had the whole of the safety announcement broadcast loudly in our cabin which went on for about 15 minutes. It was chaotic. Also at every port you were required to show your passports to the customs even if you were staying on the ship. The problem with Amsterdam was that it was closed due to bad weather. This had happened 3 weeks in a row we were told by a steward. There does seem to be a bad lack of organisation. Apart from the guest relations we found the staff very good. Talking to other English people on board they were all in agreement that they would never cruise with MSC again. Read Less
Sail Date October 2017
I chose this cruise as it was our 49th wedding anniversary and it left Southampton on our anniversary and it was a good price for a weeks cruise to Belgium.Amsterdam, Germany and France. The ship is very good and pristine .The staff are ... Read More
I chose this cruise as it was our 49th wedding anniversary and it left Southampton on our anniversary and it was a good price for a weeks cruise to Belgium.Amsterdam, Germany and France. The ship is very good and pristine .The staff are brilliant(with exception of reception)and our cabin very spacious and well looked after by our steward. The food was poor and never hot even hot soup was cold very disappointing but the biggest problem was we never got anywhere. First stop was Zeebrugger and we arrived 3 hours late and to get off the ship it took another 2 hours in a queue.Horrendous so by time we got to Brugge it was 5pm and our evening keel was at 6pm so missed that and had to eat in the buffet(not good)we also had to queue to get back on the ship were left hanging on a gang plank for about ten minutes then made to go through a scanner removing our coats outside in the freezing cold Just bad management and only one scanner again. Next stop Amsterdam well we were meant to arrive at 9 am but at 3 pm we pulled into Rotterdam and the queues to get busses we we just stayed on the ship as did many others. two days at sea to Hambugh but it was sunday and everything was closed so total waste of a destination. another day at sea and then it was Le Havre but we were told due to a strike by the French we were going back to Zeebrugger MSC did put on a bus to Blankenburg as the buses and trams were also on strike in Zeebrugger Final straw was I went to reception to ask if I could leave with our cases on return to Southampton like other passengers had done on the trip as it picked up and dropped off at all the stops I was told NO and that I was a security risk The only thing I purchased on the whole trip were chocolates on the first Brugges visit I was incensed MSC did refund everyone 50 euros who joined in Suthampton but a week was enough for me We had done two previous MSC cruises but this will be our last. Read Less
Sail Date October 2017
Quite an experience, but with minor inconveniences We were not given choice of excursions by the Travel agent The offered excursions were not covered by a short video on the TV system of the excursion with details such as length of ... Read More
Quite an experience, but with minor inconveniences We were not given choice of excursions by the Travel agent The offered excursions were not covered by a short video on the TV system of the excursion with details such as length of coach drive, walking necessities during tour, etc. We werre not even informed that one tour was by boat and not by coach (Portofino excursion) All inclusive price did not include bottled water in cabin Shore excursions left much to be desired Fruit juices were not freely available during lunchtime in the Maya buffet. There were also hardly any choices of any meat varieties Otherwise all services provided were excellently carried out. The bar and speciality restaurants prices were not high. Entertainment in bars and lounges was excellent. Shops on board hardly offered any real discounts, however. The overall cleanliness and customer care on the ship was outstanding with extremely friendly staff and continuous mainatenance of all areas, especially the toilets. Read Less
Sail Date October 2016
My elderly mother has always wanted to go on a cruise and so she finally decided to go on one and bring her two children along and her grandchildren. She chose MSC because all of her friends had persuaded her to as they described it as ... Read More
My elderly mother has always wanted to go on a cruise and so she finally decided to go on one and bring her two children along and her grandchildren. She chose MSC because all of her friends had persuaded her to as they described it as 'wonderful'. When we finally got to the port in Palermo went queued up for ages to register ourselves and to get our bags sent to our rooms. As soon as we got on the cruise the staff took our pictures so they can register us and they were very welcoming! But as we finally thought we were free to roam around and explore the cruise all the members of staff wanted to sell everyone drink packages and they were very persistent. When we finally got to our rooms we were amazed at our view - we had paid for a balcony view and it was marvellous. There were deck chairs on our balcony and I would be lying if I said I didn't spend ages relaxing on the balcony throughout my stay. My two daughters shared a room with my mother and my auntie and so my daughters had to share a sofa bed. The sofa bed was apparently extremely comfortable which was very good. In our rooms we could alter the temperature which was amazing and the room service was brilliant. The cleaners NEVER interrupted us at all and if you leave dirty towels near the sink they clean it for you free of charge. The restaurants were okay, it was nothing amazing. We had steak one night and we asked for medium and it came back burnt. The food in the buffet is a lot better than the food in the restaurants surprisingly. The buffet is open for breakfast, lunch and dinner and they serve pizza 24/7. One night we had dinner at the buffet and watched a show at the theatre. The theatre was huge and they offer many shows. There was always something to do on the cruise like going to the arcades, the pool, shows etc. The entertainment is amazing! When you arrive in a country you are basically given no guides at all. Most of the time have to pay for the bus or a taxi however at Rome there was a free bus. You can pay for a tour guide but it is very overpriced. However, there is one big reason why I would never go on an MSC cruise again. I have an twenty-year-old and a thirteen-year-old daughter. Whenever we went to the restaurants or buffets they would be 'catcalled' or whistled at - it was horrible! One time at the buffet a worker got in the way of my daughter and wouldn't let her pass and was very tormenting. There was an older worker who was bald who looked down my younger daughters top. The workers were absolute perverts! If you want to go on a cruise I suggest going to a different one if you want it to be a family-safe environment as the service is very bad. Read Less
Sail Date July 2016
My friend and I (both in our seventies) go on a cruise every January and have done for over 20 years. The Preziosa was a beautiful ship and the passengers were of multiple nationalities, but the food was 99% Italian, there was no ... Read More
My friend and I (both in our seventies) go on a cruise every January and have done for over 20 years. The Preziosa was a beautiful ship and the passengers were of multiple nationalities, but the food was 99% Italian, there was no variety to accommodate all nations. The self service buffet was a free for all no matter what time you went and the breakfasts bwere inedible! The entertainment was 3rd rate, much of it was opera. I realise that may suit some people, but everbody we spoke to were disappointed in the lack of a proper show. There was a Frddie Mercury show which was embarrassing. Even though we are ver poor drinkers, we did go for the all inclusive and the drinks (mainly milk shakes) were excellent and the service with a smile was great. But if MSC wish to compete with the likes of P&O and Royal Caribbean they will have to pull out their finger! Read Less
Sail Date January 2016
Boarded the ship in Valencia. Very glamorous ship, usually cruise P and O Australia. Cabin on fifth deck was excellent. No swell noticed at all. Would not like to be on this ship in the height of the season. Ate our evening meals in ... Read More
Boarded the ship in Valencia. Very glamorous ship, usually cruise P and O Australia. Cabin on fifth deck was excellent. No swell noticed at all. Would not like to be on this ship in the height of the season. Ate our evening meals in the restaurant mostly. Pleasant waiting staff, meal sizes were enough for us but family member wasn't happy. Eating in the buffet was an experience. As the previous review noted queue-ing was non existent, push, grab and go with as much food as you could fit on the plate. Smaller plates should be the way to go! The first night's entertainment was fantastic but went downhill fast and as for the compere! What can we say! Not our style of cruising, frantic pace from go to whoa! Stops every day, disembarking and embarking passengers at every port. On several occasions we had to leave the theatre because the music(!) was so loud. Very little onboard entertainment, obviously because of the language differences. Very expensive shopping on board. Read Less
Sail Date September 2015
We went on a 7 night cruise round the West. Med. on the Preziosa with a couple of friends (Sept.19th to 26th 2015.) This was the third time we went on a MSC cruise, the first time about nine years ago. On all three cruises, the ships were ... Read More
We went on a 7 night cruise round the West. Med. on the Preziosa with a couple of friends (Sept.19th to 26th 2015.) This was the third time we went on a MSC cruise, the first time about nine years ago. On all three cruises, the ships were beautiful and all fairly new. The cabins were always nice and kept reasonably clean. We got a complimentary upgrade from ocean view to two balcony cabins and that was the best part of the cruise, but then it seemed to go downhill from that point onward. The food in the dining room in the evenings were really substandard. This was the case with our first two MSC cruises, and nine years on, we expected some improvement but were sorely disappointed. For my first meal I had a piece of fish that was half cooked and that upset my stomach for 3 days, with lost appetite and vomitting after each meal. My husband also suffered a bout of stomach upset after having a cup of hot chocolate. We thought the milk might have gone off. However, the quality of the meals seemed to improve somewhat after the fourth night, which we found perplexing. Even then, the quality of the food paled in comparisons to other cruse liners. We were also shocked to learn that tea and coffee in the dining room were not part of the meal and we had to pay for them. We have been on a dozen cruises with other cruise lines and tea and coffee have always been part of the meal. There was this drive to pressure you to buy drink packages, and as we do not drink much alcohol, we found it a real rip-off. The buffet for breakfast and lunch was also of poor quality, with the cheapest foods on offer, like pizzas with hardly any toppings on them, unappetising looking hotdogs and burgers. Even the salad was of very poor quality and variety. The so called ethnic corner was tucked away in a remote spot which people had difficulty in finding and whatever was on offer there was soon gone. As there was only one place where all 4000 passengers seem to go for breakfast and lunch, it was a struggle to find a seat let alone having the chance of sitting together with our group. MSC wants to attract people with young families as children travel free. But they do this at the expense of other passengers, skimping on food and basic services. Their reception staff were pretty helpful and well trained, but in other areas they were very inefficient. We had booked 4 excursions with them and had prepaid long before the cruise, yet we had to beg them to give us the tickets very evening, whereas other cruise lines always placed the whole book of tickets in the cabins before the passengers arrive. It is things like these that were aggravating and made the trip less enjoyable. We don't think we shall be in a rush to go on a MSC cruise again! Read Less
Sail Date September 2015
We have been on several cruises and will never cruise with MSC again. The ship was nice and our cabin was very pleasant as was our steward, but that's about all I can say on the positive, unfortunately Firstly we chose the wrong ... Read More
We have been on several cruises and will never cruise with MSC again. The ship was nice and our cabin was very pleasant as was our steward, but that's about all I can say on the positive, unfortunately Firstly we chose the wrong time of year, cannot blame MSC for that. The ship was over run with children being holiday time and every pool was overtaken by kids making it unpleasant for adults to use any of the pools. Some children were running along the passage ways even late at night totally unsupervised. We found the dining room very crowded and the service and food was not up to the standard we have been used to on previous cruises. The waiters were passing dishes across tables partly because they couldn't squeeze around the jammed in tables. On other cruise lines the staff are very particular about hygiene, reminding people to disinfect their hands on entering the dining room. On this cruise the hand disinfectant was pushed out of the way, sometimes not working and other times not there at all. Not good enough especially with so many families on board. I cannot consume dairy products and for the first few mornings I was able to get a soy coffee at the coffee shop. One morning it was announced that there was no more soy milk. Since it was available in the restaurant for breakfast that morning my husband asked could some be obtained from the dining room. Apparently there is a rule that this cannot be done. We had paid for the drinks deal which includes coffee (not cheap). Also we were horrified that guests are required to pay for water in the dining room. We will cruise again although not with MSC and would not recommend the company to our Australian cruising friends. The shore excursions were good however and we had some very nice local guides. They were well organised and our embarkation and disembarkation went without a hitch. It is a shame that the actual shipboard experience is definitely not good, Read Less
Sail Date August 2015
Readers should know that this review is by a woman of a certain age who is not particularly interested in sun bathing, gambling, drinking or dancing. The ship offered all these activities and that could make a difference. There were many ... Read More
Readers should know that this review is by a woman of a certain age who is not particularly interested in sun bathing, gambling, drinking or dancing. The ship offered all these activities and that could make a difference. There were many good things about our trip and all we did was concentrate on them. One of the important considerations, was that this Cruise was going to Ports of Call we wanted to see. I personally would not take another trip on MSC, nor recommend it to friends my age. ( I would search for the cruise with the historic lecture the night before we saw a site, if such a cruise exists.) However, MSC would be a wonderful choice for families, or young couples ...especially adventuresome ones. We never met another American on board. The ship was gorgeous and beautifully maintained. Our stateroom was designed by a genius because it didn't feel small and there was a place for everything. The staff was friendly and hard working but they should be compared to a hotel staff, not the staff of a smaller cruise ship. For example, one hardly knew who cleaned the stateroom. It was kept immaculate, but we never saw the person. The 7 Euro service charge was very reasonable considering 1500 people were working for us. We left our dining room waiter and stateroom cleaner a little more. Food was good, (once in a while, great) plentiful, beautifully presented and incredibly varied. I should mention for the record that sometimes (only sometimes) it was difficult to find seating in the buffet area and so it was necessary to share tables. Actually this was interesting, but folks should be prepared. The overall noise level was high. It could be high in the dining room and buffet. At the pool there was an MC shouting into a mike most of the time. We were ok with the loud noise level and crowdedness because we could retreat to our balcony at the other end of the ship. Without the balcony to retreat to it would have not been such a great trip. There were no quiet shaded spots at the pool. Indeed, it was difficult to find a spot at all sometimes. But many people were having a wonderful time. If the pool and laying in the sun were more of a priority, I could have gotten there earlier perhaps. We bought ship's excursions for Ephesus and Olympia because those sites were a distance from the port. We did Istanbul and Dubrovnik and Venice easily ourselves, with help from Rich Steve's Ports of the Mediterranean book. This book was extremely helpful to us. MSC's port stops are not very long and without knowing where to go or what to do one would lose out or have to go with an excursion group. Steve's suggestions and instructions helped us do it ourselves, much better and cheaper than the excursions. The book also made us feel more comfortable with what to expect of ship life. On our day at sea we took the tour of the ship which I found very interesting. It was fascinating to me to see how a floating hotel of 4500 guests operates. (No engine room or bridge access though.) Overall, my favorite thing was just traveling by ship and seeing the ports of Venice, Dubrovnik and Istanbul from our balcony as we approached and left.   Read Less
Sail Date July 2014
I went on a Mediterranean cruise from Venice on the MSC Preziosa in April 2014 From the moment we arrive at the port it was total chaos taking us over 3 hours to check the whole process was totally disorganized with people irritable ... Read More
I went on a Mediterranean cruise from Venice on the MSC Preziosa in April 2014 From the moment we arrive at the port it was total chaos taking us over 3 hours to check the whole process was totally disorganized with people irritable especially those with young children. The disorganization continue on board in the main buffet / restaurant which was on the 14th floor. Dawn to Dusk dining here was a disaster as the main serving areas continued to run out of food causing lengthy ques and more frustration and anger among people. At one time I had to go to 4 different beverages areas for coffee as all the dispensers were empty, at this stage I just gave up. I purchased an Eurpoean beer package for the cruise only to be told that I was not entilitied to certain beers which were advertised as available before I purchased the package. MSC allow smoking in the casino, in the lounge area above the casino and on all the port side of the pool deck. In fact they have signs stating " MSC welcomes smokers in this area When disembarking on the final day of the cruise we had to vacate the cabin at 7.30 and told to wait in the Sports bar the ship arrived in Venice around 9am again here the wait over 2 hourse to disembark. People had concerns due to the possibility of missing the return flight home. When returning home the following day we actually spoke to people who had missed their flights as a result of the delay in disembarking. My friends who paid their final invoice in cash at the accounts desk and given a receipt stating paid in full when returned home only to find that the same amount was also debited to their credit card. When contacted MSC stated it could take up to 20 days to rectify the error. This was my 2nd MSC cruise if it had been my 1st it would be my last.   Read Less
Sail Date April 2014
MSC Preziosa Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.2
Entertainment 4.0 3.1
Public Rooms 5.0 4.1
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Service 4.0 3.5
Value For Money 5.0 3.4
Rates 5.0 4.1

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