1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Preziosa Review
  5. MSC Preziosa Cruise Reviews
1 Helpful Vote
Sail Date: March 2019
We chose this cruise because of the itinerary (12 different islands, no sea days), The ship was beautiful and both our cabin and all the public places were kept spotless. The servers we had in the dining room were attentive and did what ... Read More
We chose this cruise because of the itinerary (12 different islands, no sea days), The ship was beautiful and both our cabin and all the public places were kept spotless. The servers we had in the dining room were attentive and did what they could to please. The food was good, but little of it was remarkable. We ate breakfast most days at the buffet as we were often preparing to head out on our day's activities. The buffet was a zoo, mostly because of the huge number of families taking advantage of great deals and the March break. The food at the buffet was good also, and the sticky buns were noteable. I was disappointed with the Easy Drink / Drink Voucher arrangement in that there were very few cocktails one could get. Even when I wanted a certain cocktail, but asked for it made with rum instead of vodka the bartender refused. In the dining room, there were only certain wines we could get, but we are easy to please and once we knew the routine, we were happy with what they brought. The musicians, dancers and acrobats in the theatre shows were extremely talented, and even though each show tended to follow a similar format, we enjoyed them. The sax player and pianist in the piano bar were good musicians, but their talents were wasted due to the noise of people's conversations. The other ensembles varied a great deal in ability and presentation, and as they did not appeal to us, we chose to go and watch the theatre shows the second week rather than subject ourselves to performances of songs that we could barely even recognize. We enjoyed our cruise because we had a very clean hotel, excellent island to island transport, good food and many beautiful, warm islands to visit. Knowing what I do about this ship, and assuming other MSC ships are similar, I would probably avoid a cruise with them that involved more time on ship. Read Less
5 Helpful Votes
Sail Date: February 2019
I chose this Caribbean cruise because according to all the adverts in the papers I thought it ticked all the boxes, how wrong can you be. Never once did it say that MSC Preziosa was a glorified tramp steamed picking up and dropping off at ... Read More
I chose this Caribbean cruise because according to all the adverts in the papers I thought it ticked all the boxes, how wrong can you be. Never once did it say that MSC Preziosa was a glorified tramp steamed picking up and dropping off at most ports of call, not a problem you might think. People have to be out of the cabins by 10am so that meant cases out almost every night and then sitting in the buffet restaurant with there hand luggage, which meant with new passengers on board and other passengers not off yet getting something to eat in the buffet was a work of art. Out of the four lifts up to our cabin deck 11 three where in regular use just for taking suitcases up or down. The food was ok but nothing special unless you like Pizza, but you had to get your timing right, Our dining time was 9pm but twice they put it back to 9-30 and had just one show on at the theater and if your on a fourteen night cruise you see the same shows on the second week. I was warned Italian ships are noisy they were right, On every cruise I have been on you get hand sanitizer squirted at you from breakfast to bedtime not with MSC you don't, which probably accounts for the fact when we got back to Gatwick out plane was quarantined four four hours. Overall probably the worst cruise I have been on and I think it highly unlikely I will ever cruise with MSC again. Read Less
4 Helpful Votes
Sail Date: February 2019
Returned from a 14 day cruise on March 5th. Chose this cruise because of the ports of call.Flight embarkation and disembarkation to and from Bridgetown very good. We had a two week cruise with no days at sea but visited two ports twice. ... Read More
Returned from a 14 day cruise on March 5th. Chose this cruise because of the ports of call.Flight embarkation and disembarkation to and from Bridgetown very good. We had a two week cruise with no days at sea but visited two ports twice. There was at least three ports where people embarked, this resulted in safety drills at each pick up which was annoying as everything was closed while the drills went on. Many large groups of locals got on at Martinique, we found some of these a little to noisy for us especially around the buffet and pool areas. We found the main show lounge entertainment disappointing and repetitive, although the acrobats were very good. We had an inside cabin on deck 8 which was kept clean and tidy by our friendly steward. The shore excursions which we booked before leaving were very good and well organised, although we had to go to the excursion desk on one occasion the night before a trip as we received no tickets. We did not use any restaurants as I became ill after 3 days, so we just picked our time and went in the buffets. The food in the buffets were very disappointing, the choice was poor, but worse of all many of the meals were only lukewarm or even cold. The drink urns were also awful the coffee was frequently lukewarm, and the hot water was also only lukewarm, no way could you make a cup of tea with this. I did report this to a supervisor but there was no improvement, in fact the only time you could get a hot drink was at breakfast time when hot milk was supplied to top up your coffee. Breakfast was the best meal of the day with plenty of choice. The best place to get a hot tea or coffee was in the coffee bar, or other bars, this we paid for as we had no drinks package included as we only made a late booking. To us the drinks package you could buy were excessive at 29 Euros per person per day for 14 days, there is no way we could get our monies worth at those prices. Although being ill most of the time didn't help as I had to go to the ships doctor twice I don't think we will book with MSC again, four other cruises we have been on with other companies have all been very enjoyable. Read Less
Sail Date: February 2019
We returned from our first cruise with yourselves on the 6th March after sailing on the MSC Preziosa. We travelled as a party of 2 couples, my husband and I (cabin 10243) and our friends in 10245. Excursions Prior to departure we ... Read More
We returned from our first cruise with yourselves on the 6th March after sailing on the MSC Preziosa. We travelled as a party of 2 couples, my husband and I (cabin 10243) and our friends in 10245. Excursions Prior to departure we pre booked and paid for our excursions 5 months in advance, both couples chose the same excursions on the same dates. However on completion there was a significant price difference between the online quote and actual price charged. I then informed yourselves via several emails. This was rectified by you complimenting us with £50pp on board credit. On arrival onboard the ship, our friends received excursions tickets for 23rd February for the Madina Slaves excursion, however, we did not receive ours. The following day we attended the shore excursion desk on board and were told we were booked onto the following weeks excursion. We cancelled this and rebooked to ensure we were on the same trip as our friends and advised we would receive our tickets prior to the excursion. On 21st we once again attended the shore excursion desk to enquire when we would receive our tickets for the trip on the 23rd. At this stage I must say the staff were not very helpful, unsure whether there was a language barrier or I was not clear. But after much explaining and discussion we were advised that we would receive our tickets prior to trip. On 22nd I once again attended shore excursion desk only to be told the trip had been CANCELLED! I advise the staff member that Our friends who had received tickets for this trip had not been advised it had been cancelled. I was advised they would receive a letter advising them of the cancellation. This never arrived, hopefully they will receive a cancellation letter before Christmas! At this point we were advised our trip would be carried over to the following week when the trip would take place. On this occasion it was cancelled again and after clarification which again was not clear, we were advised a credit to our account would be applied. I would like to say that I did not find the majority of the shore excursion staff helpful, unsure if this, as stated earlier, was a possible language barrier. Our last trip was a trolley train on St Lucia. Once again we had to attend shore excursion desk to advise we had not received our tickets, yes, once again we were assured we would receive them, but if we did not, to go to the theatre at the designated time. As you might guess, we did not receive our tickets and they had to be manually handwritten on departure for the excursion. The remainder of the excursions we pre booked were excellent and we enjoyed them. The problems we encountered took a considerable time to sort out which was time out of our holiday which we had waited and saved for a long time for and should not have been necessary. Drinks On arrival on board ship we decided to take advantage of our drinks package and ordered 4 drinks from the bar. We were charged for the drinks and when challenged we were advised our card did not show the correct coding. We then had to queue at reception desk for 30 minutes to rectify this error. Apparently both parties had the wrong cards as did a number of passengers embarking at the same time. Whilst this was rectified relatively quickly, again it was time spent out of our holidays. Food We ate every evening in the main restaurant and whilst some of the meals were good, some were below par especially the cuts of meat which were not always tender and beef steaks cut very thin. Were it not for Hosoli, Juleo and his team of waiting staff I think our dining experience would not have been so enjoyable, they were perfect hosts. Disembarkation During embarkation/disembarkations in Martinique and Guadalupe, passengers on board were restricted to the bars and lifts that they could use and when the newcomers lifejacket sessions were being held couldn’t get a drink in the bars as all staff were utilised for the safety drills. Original passengers faced long queues getting on off the ship as the majority of the time there was only one gangplank for non yacht club passengers to use so if passengers were coming back onto ship, queues built up whilst waiting for passengers to disembark. Entertainment We felt the entertainment was repetitive on the 2 occasions we ventured into the theatre, there were very few in the audience, it was all just singing and yes whilst they had good voices there was no theme or entertainment value. As passengers for 2 weeks, the 2nd weeks entertainment was the same as the first and very boring. The scenery outshone the performers, and the hosts were less than glamorous in their trouser suits. Venues We felt that each bar venue was not used to its full capability, ie the Sports Bar was empty most of the time except for the Wales/England Rugby match. Our friend requested that British Football or Rugby (Six Nations) games during the weekend be shown, was advised that matches etc were controlled by customer services who, when approached, yet again, advised that the sports shown were governed by head office. The beautiful Safari Lounge had a great dance floor but was never used as the entertainment, as lovely as it was, was not the sort you could dance to. Cabin Entertainment For the whole of our cruise, we were unable to get any English speaking channels on our cabin TVs. Our friend visited customer services and was advised that someone would visit our cabins to tune our TVs. Nobody bothered. Conclusion At the end of the cruise we all congregated in the theatre prior to transfer to the airport. At this stage 3 members of our party had been unwell for the last few days of the holiday with flu like symptoms and persistent cough. It was apparent whilst sitting in the theatre how many passengers were suffering from the same condition. On transfer to our Virgin VS610 flight within 10 minutes of take off all that was heard were passengers coughing. Our plane landed at Gatwick at 5.20 a.m. we were detained on the plane for a further 3 hours whilst paramedics and port health authority assessed the situation. Two further hours in the airport saw 2 members of our party being checked out by paramedics. This was not a good end to a not perfect holiday. Since returning home all of our party had flu virus with a cough lasting 5 weeks, heat infection. Our doctor contacted public health England who co firmed it was an outbreak of the flu virus of which several passengers had contracted and were on board the Gatwick flight. MSC have denied this came from the ship even though on disembarkation all British passengers could be heard continually coughing I the theatre prior to transfer to airport. On writing to MSC on our return of issues raise they offered us £135 off our next cruise. Would I take up their offer - NO!! Read Less
10 Helpful Votes
Sail Date: February 2019
We have never cruised MSC before but have experience many other cruise lines including a few of the premier lines. Our favourite cruise line has been Celebrity but due to their ever increasing prices have been drawn to MSC. We were offered ... Read More
We have never cruised MSC before but have experience many other cruise lines including a few of the premier lines. Our favourite cruise line has been Celebrity but due to their ever increasing prices have been drawn to MSC. We were offered Black Card membership due to their loyalty match although the only valuable element was the 5% discount, all other perks were meaningless for people in the Yacht Club. We choose a Preziosa Yacht Club cruise - 14 nights in the fabulous Caribbean with no sea days. The cruise included return charter flights from Gatwick operated by Virgin Atlantic which allowed for twilight check in between 5 pm and 9pm the evening prior. Flight seat selection was not available and was pre allocated by MSC and issued at Virgin check-in. Our outgoing flight was delayed by almost 2 hours and the return flight was the notorious VS610 quarantined flight mentioned in the media. Virgin Cabin staff had contracted norovirus prior to boarding the flight and we all suffered massive delays as a consequence. We had good seats in the upper deck of a 747-400 and the next time we saw our luggage was in our cruise cabin. On landing we went straight to awaiting buses direct to the ship without entering Barbados Airport terminal. Being in Yacht Club we were fast tracked aboard with no queuing which the general crowd had to endure. Everyone had the same seats on the return flight. Barbados Immigration was processed onboard at 9.30 on the final day of the cruise without any queing chaperoned by our bulter. The Yacht Club is a select area at the front of the ship with keycard entry comprising of about 70 cabins with a maximum occupancy of 160 people. It has a separate lounge and a sun deck with a small pool, two jacuzzis and a bar which also serve an extremely small buffet. The lounge also has a small area with a few snacks mostly crisps, peanuts, small pastries and fruit. This lounge provides a continental breakfast service whilst the pool deck expands on this with scrambled eggs, bacon and saugages. A full breakfast service was available in the Yacht Club restaurant which was at the opposite end of the ship which we found to be very poorly attended, maybe too far to walk for many. Lunch service was available at the same restaurant, also an extremely poor self service buffet was available at the One Pool deck bar. The accomodation was of a high standard although most YC1 suites were no bigger than a standard balcony cabin on most cruise ships. A big let-down was the shower being over the bath with an inadequate glass screen which resulted in water everywhere unless you reduced the water spray to an unacceptable level. The cabin facilities included a well-stocked free mini-bar and a small screen TV which was never used as channel choice was the worst we ever experienced. The bed and pillows were extremely comfortable as was the couch and the balcony although small was adequate for our use. Smoking is a major issue on this ship as the people smoked almost everywhere and compliance with the rules seldom enforced, including on balconies. The Yacht Club sun deck is large with plenty of hard loungers without any cushions which can be uncomfortable. There is a hand full of tables and chairs near the pool bar with most of the tables having a parasol cover but there is little or no shade for the loungers except near to the four shower cubicles on the port side which provides limited shade when the ship’s position allows but this is a no-go area as it is in a smokers paradise with shaded tables and chairs, always full of chain-smokers. During our cruise the sundeck was seldom used by most of the clientele. The Yacht Club ‘One Lounge' is a great space for relaxing, reading the paper with an excellent bar service. The design offers superb panoramic views of the ocean although sitting in the window seats can become very uncomfortable during the day and early evening hours due to the hot sun. A positive change by MSC is that the lounge is now smoke free and a great place to have a pre-dinner drink before the long track to the Yacht Club restaurant (Le Palmarie). There are two primary routes to the restaurant, one via deck 15 on the outside deck which is unappealing due to the wind and sometimes rain. The other is via deck 7 which is like engaging in a maul, fighting your way through the masses of people especially near the popular photo shop/gallery. Deck 7 design is rather poor in that you have to pass across a dance floor and along narrow link corridors between smoke ridden lounges/bars, a nightmare most evenings to get to the restaurant. You also need to get used to the ‘humming' body odour and take long breaths sometimes which we have never experienced to this level before, maybe the shower over the bath has a lot to answer for….! The Le Palmarie restaurant is said to be anytime dinning but in reality you have 2 choices either 6.30/7.00 or 8.30/9.00. We prefer the later time and on many occasions had to wait for table. The table service in the restaurant was of a poor standard due to inexperienced staff forever getting things wrong, sorry was a word often heard echoing around the room. The food in Le Palmarie was good and served at the mostly the correct temperature, sometimes excellent with a great choice of wines and off menu items were always available. The Maitre’D (PePe) is an extrovert with a great personality and always did his utmost to accomodate people’s wishes, he moves to pastures new at the end of the month so this restaurant could fall apart at the seams. Breakfast and dinner met our requirements but lunch at the One Pool was a disgrace and a major letdown. The alternative speciality restaurant onboard (Eataly) was always empty and looked like a cafeteria with uncovered white plastic tables and chairs. It was so uninviting that we never bothered with the complimentary meal offered to us, shame real. The other restaurants and buffets on the ship were so crowded that no way could it be classed as an enjoyable experience. Our 14 night Caribbean itinerary had no sea days which was very appealing, a new island everyday except Saturdays and Sundays. The cruise had three basic home ports where passengers embarked and disembarked, Barbados , Martinique and Guadeloupe. On our cruise the major passenger changes occurred at Martinique where masses of black French people embarked many local residents of Martinique which became a booze cruise, we were glad for the seclusion of the yacht club. We discovered that MSC had put out a promotion on Martinique to fill empty spaces at very discounted rates which obviously encouraged the many. Most of the Islands we had visited many times before and remain enjoyable except for Trinidad and Dominica where we stayed aboard. We really enjoyed the cruise and met great company. Finally, the question ‘Would we cruise MSC again' - Definitely not in the general part of the ship, it is too crowded with a serious clash of cultures with many shortcomings. As for the Yacht Club again probably not, the main negatives for us are MSC’s liberal approach to SMOKING and the lack of shade on the deck which is a major design flaw of this class of ship. Both could be rectified but MSC being an Italian company seams unable to adapt, so default to the status quo which will be their downfall in the British and American markets. Read Less
1 Helpful Vote
Sail Date: August 2018
Was going to Norway with a car tour on my own but did not have time to plan it , so opted for a cruise at the last minute . All in all , a nice experience with good memories , but the organization left much to be happy about . ... Read More
Was going to Norway with a car tour on my own but did not have time to plan it , so opted for a cruise at the last minute . All in all , a nice experience with good memories , but the organization left much to be happy about . Beautiful scenery and good photo experiences IF the weather permits , about 50% of rainy days in Norway . Some points of disappointment . 1) The cabin , Bella with balcony , was a bit claustrophobic for my usual style. Had to hide the baggage under the bed and kept falling over my own shoes , and dried myself out of the bathroom due to lack of space . 2) The Buffet , Breakfast was usually good with a lot of choice of food . The main problem for me was finding a seat to eat my food , within 100 metres of the serving plates . Like eating with 2000 other people in a 1000 seat deck ? 3) The evening meal , Good food , even if on the small portion size , but could order double portions some times . On one night , the food got stuck or was delayed and even if I ordered at 8.30 , at 10.00 I was still waiting for my main dish . The said CHOICE of table is non existent and you have to stick to your table number , if you like it or not . I was in a group and had to lump it . 4) The day tours , I took my camera along to take some photos , but did not get any photos , mainly due to the lack of time that we were allowed off the tour bus , like 15 minutes or you will be left here ? And most times , the place is full of another 7 coachloads of tourists taking the same photo spot. Also booked a train trip , scenic yes , but in a thunderstorm , the window panes where all misted and the views weremainly dark clouds . If a problem delayed the tour , there was no buffer time , so if we delayed 20 minutes as the driver had to go to the restroom , we got 5 minutes chopped off the 15 minute stop , to get off a 50 passenger bus and take a pic and return to a 50 passenger seating . Never again ! 5) The photo booth , you are always asked to take a photo with the captain or the boat backdrop ...but the prices are a ripoff ...you have been warned . All in all , I managed to enjoy my few days , even if ripped off and not 100% satisfied with anything . Do not believe the lovely photos of the ship , most times there are a few hundred people in the picture if you try to take the same . The fjord photos ar taken on a sunny day and photoshopped , a sunny day in 364 rainy days maybe ? I am a 60 year old , grumpy 120 kilo experienced traveller on my first cruise who was disgusted by my tour leader from the local travel agent , as she never translated a word of the MSC tour leader into our language fro those that did not understand English . Not MSCs fault . If I ever take a cruise , I will try to take it in a low season ,so thet the ship is not so crowded that you cannot find a seat to sit down for a drink ! Thank you MSC for a well organized cruise for 3500 travellers of varied nationalities . Read Less
1 Helpful Vote
Sail Date: April 2018
We wished to see the countries offered in the cruise. It was very enjoyable with fantastic insights to that part of the world.. We found the ship too large with too many people. The culinary offerings were excellent and the ... Read More
We wished to see the countries offered in the cruise. It was very enjoyable with fantastic insights to that part of the world.. We found the ship too large with too many people. The culinary offerings were excellent and the Theatre productions were exceptional. To have everything repeated in so many languages was tiresome. Cabin too small. Too many people - ship too large for us. The excursion in Sweden was most informative and our guide Gudren was very proffesional and knowlegable. The excursion in St Petersburg was really worthwhile and we found the freedom of movement to be surprising and unexpected We did our own thing in Copenhagen,Tallin and Kiel all of which have there own special features. The water cruise in Copenhagen was fantastic, the old part of Tallin most interesting with such friendly people whilst Kiel will have great memories of gardens, Church and art gallery - very special. Read Less
Sail Date: October 2017
We have cruised about a dozen times before, mainly in the Mediterranean, but also the Baltic, Norway, Caribbean and Alaska. We prefer joining the ship at Southampton. This gets away from all the problems with weight etc. when flying. ... Read More
We have cruised about a dozen times before, mainly in the Mediterranean, but also the Baltic, Norway, Caribbean and Alaska. We prefer joining the ship at Southampton. This gets away from all the problems with weight etc. when flying. This was a 7 night taster cruise with MSC going to Zebrugge, Amsterdam, Hamburg and Le Harve. We were looking forward to trying out the MSC cruises as they looked great value and do some lovely cruises around the Med. We arrived at the cruise terminal a little early (about 1130) and the boarding started at about 1300. Boarding was quite easy and we were told the cabins would be ready at 1400. We had some lunch and went to the cabin. All our luggage was waiting outside the cabin. What a great start to the cruise. The ship was the Preziosa, which is only 4 years old and looked very good. The décor throughout is a bit flashy with mirrors everywhere and even has a Swarovski crystal staircase in the atrium. Our balcony cabin was a reasonable size and the bathroom had a shower with pivoting doors which was very clever. Much better than the shower curtains you often get. The problems started on the first morning. I am an early riser and was in the buffet for breakfast shortly after opening. The cooked items were already lukewarm and in the case of the scrambled eggs were cold. The coffee, which was in an urn was also lukewarm, and when adding cold milk was then cold. I complained to the manager that I thought it was the worst food I have ever had on a cruise. He sent 2 of his staff running round to sort it but it was the same every morning. Sometimes the food in the main restaurant was also not up to standard and was only warm. The first stop was Zebrugge. We were going to go on a local shuttle to Brugges which is only 20 euros return compared to the ships 55 euros. Instead of arriving at 0900 we docked at 1200 and it took us 2 hours to get off the ship. The shuttles stop running at midday so we got back on the ship. The next stop was Amsterdam where we were due to stop overnight. Due to dock at 0900 we were still out of sight of land. There was a tannoy in the corridor and I opened the cabin door straight away and there was an announcement in about 4 languages but not in English. I went to the guest relations to find out what was happening and was told that due to the weather Amsterdam was closed and we were diverting to Rotterdam. When I said the announcement was not in English, the office said it was and am I calling him a liar??? We wanted to go to Amsterdam and they said that they were trying to lay on coaches. We booked a coach and the ship docked at 1500. The coach did not leave until 1700 and we caught all the rush hour traffic. The trip to Amsterdam took 2 hours to get there. We were then dropped off about 15 minutes short of the cruise terminal where we should have been dropped and started to walk in. It started to rain heavily and all we did was have a meal. We had to be back on the coach at 2115. On the way back to the coach my wife had her handbag stolen by a youth on a motorcycle on the pavement who ripped it out of her hand. Although she had the bag straps round her hand it didn’t stop him. We got the coach back to the ship thinking this must have happened before and that guest relations would know what to do. They were useless!!! They just gave us the addresses of 3 police stations in Rotterdam and said we should get a cab and report it. They were no help at all. We went to see the police in the cruise terminal and 2 of them took us to the police station and did the crime report. They were very good. They also said that this is happening more now but we were not told this on the ship. We got back to the ship at 0130. The following day we were at sea and then on day 5 we docked at Hamburg. The ship laid on shuttles to take us into the town centre for 17 euros. When we arrived everything was shut as it was a Sunday. What a waste of time. The only good thing about Hamburg was that we were taken to the immigration in the cruise centre and they issued us with temporary passports to allow us to get off the ship. A great result, thank you. After another sea day we were going to Le Havre. We were told the French dockworkers were on strike so we couldn’t dock. We went back to Zeebrugge and finally got to Brugges. Hurrah. This cruise was unusual in that at every port they were people embarking and disembarking. It was like a ferry. Then there were loads of announcements about safety drills that seem to go on forever. At one point we had the whole of the safety announcement broadcast loudly in our cabin which went on for about 15 minutes. It was chaotic. Also at every port you were required to show your passports to the customs even if you were staying on the ship. The problem with Amsterdam was that it was closed due to bad weather. This had happened 3 weeks in a row we were told by a steward. There does seem to be a bad lack of organisation. Apart from the guest relations we found the staff very good. Talking to other English people on board they were all in agreement that they would never cruise with MSC again. Read Less
2 Helpful Votes
Sail Date: October 2017
I chose this cruise as it was our 49th wedding anniversary and it left Southampton on our anniversary and it was a good price for a weeks cruise to Belgium.Amsterdam, Germany and France. The ship is very good and pristine .The staff are ... Read More
I chose this cruise as it was our 49th wedding anniversary and it left Southampton on our anniversary and it was a good price for a weeks cruise to Belgium.Amsterdam, Germany and France. The ship is very good and pristine .The staff are brilliant(with exception of reception)and our cabin very spacious and well looked after by our steward. The food was poor and never hot even hot soup was cold very disappointing but the biggest problem was we never got anywhere. First stop was Zeebrugger and we arrived 3 hours late and to get off the ship it took another 2 hours in a queue.Horrendous so by time we got to Brugge it was 5pm and our evening keel was at 6pm so missed that and had to eat in the buffet(not good)we also had to queue to get back on the ship were left hanging on a gang plank for about ten minutes then made to go through a scanner removing our coats outside in the freezing cold Just bad management and only one scanner again. Next stop Amsterdam well we were meant to arrive at 9 am but at 3 pm we pulled into Rotterdam and the queues to get busses we we just stayed on the ship as did many others. two days at sea to Hambugh but it was sunday and everything was closed so total waste of a destination. another day at sea and then it was Le Havre but we were told due to a strike by the French we were going back to Zeebrugger MSC did put on a bus to Blankenburg as the buses and trams were also on strike in Zeebrugger Final straw was I went to reception to ask if I could leave with our cases on return to Southampton like other passengers had done on the trip as it picked up and dropped off at all the stops I was told NO and that I was a security risk The only thing I purchased on the whole trip were chocolates on the first Brugges visit I was incensed MSC did refund everyone 50 euros who joined in Suthampton but a week was enough for me We had done two previous MSC cruises but this will be our last. Read Less
7 Helpful Votes
Sail Date: October 2016
Quite an experience, but with minor inconveniences We were not given choice of excursions by the Travel agent The offered excursions were not covered by a short video on the TV system of the excursion with details such as length of ... Read More
Quite an experience, but with minor inconveniences We were not given choice of excursions by the Travel agent The offered excursions were not covered by a short video on the TV system of the excursion with details such as length of coach drive, walking necessities during tour, etc. We werre not even informed that one tour was by boat and not by coach (Portofino excursion) All inclusive price did not include bottled water in cabin Shore excursions left much to be desired Fruit juices were not freely available during lunchtime in the Maya buffet. There were also hardly any choices of any meat varieties Otherwise all services provided were excellently carried out. The bar and speciality restaurants prices were not high. Entertainment in bars and lounges was excellent. Shops on board hardly offered any real discounts, however. The overall cleanliness and customer care on the ship was outstanding with extremely friendly staff and continuous mainatenance of all areas, especially the toilets. Read Less
MSC Preziosa Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0
Rates 5.0 0.0

Find a MSC Preziosa Cruise

Email me when prices drop