1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Poesia Review
  5. MSC Poesia Cruise Reviews

10 MSC Cruises MSC Poesia Transatlantic Cruise Reviews

We have gone on cruises with other cruise lines before and never had such an experience as we did on this MSC cruise. The hygiene level of the crew needs to be improved. At the buffet service alone I never saw a clean cloth used to ... Read More
We have gone on cruises with other cruise lines before and never had such an experience as we did on this MSC cruise. The hygiene level of the crew needs to be improved. At the buffet service alone I never saw a clean cloth used to wipe down the tables when people left the tables and others sat down to eat. It had gotten to the point that I would wipe the table down before we would eat on it. This was the most disturbing aspect of this cruise line. Hygiene, hygiene, hygiene, I can't say it enough times. Please educate your staff. As far as their TV service goes, this cruise line caters to non English speaking. Other than the BBC station there is nothing on the TV that is English speaking. When asked the reception desk why we would told to rent some of the movies that are offered. Mind you there is a rental fee attached. Ridiculous! Our shower soap dispenser was broken. We asked for a replacement. It didn't arrive. So we then took the top off and removed the liquid soap as we needed it when we took showers. After about 5 days it was replaced. Even the excursions the ship sponsored were rushed. We had a 7 hour bus excursion in England and we were only in the port of England for 8 hours. Talk about DRIVE BY photos from a bus !!!! I should have known there was going to be issues with these excursions because every time I called MSC or emailed them (still waiting for responses for emails I sent before we left), none of the reps had concrete answers to any of the questions. Not a cruise line I would recommend to anyone other than someone I didn't like. Do not plan on going with this cruise line again, even for free. You live and learn. Read Less
Sail Date April 2013
MSC Poesia Barcelona to Fort Lauderdale November 2012 As we flew out over the sea to make our turn and descent to Barcelona we could see ahead of us the Poesia fresh from a dry dock visit and her Bigger sister the Fantasia which were both ... Read More
MSC Poesia Barcelona to Fort Lauderdale November 2012 As we flew out over the sea to make our turn and descent to Barcelona we could see ahead of us the Poesia fresh from a dry dock visit and her Bigger sister the Fantasia which were both due in port together, Fantasia heading out later on her Transatlantic to Brazil. As we headed out of the airport to find our bus we met Peter and Marian who it turned out live just 8 miles away from us. As we came down towards the port we could see Fantasia turning around in the basin prior to mooring up, Poesia was stationary in the channel waiting for her turn also before mooring up, Fantasia had moved alongside as the bus drove down to the port terminal building and Poesia was close behind. Due to the fact that the ships had only just arrived there was a wait of over an hour while the crew set up the boarding desks and the free tea, coffee and cold drink stations, we were given a boarding number and had a further wait of around 30 minutes. Soon it was our turn to head to the check in desks and we were on our way onto the ship after about ten minutes. As we stepped onto the promenade deck of the Poesia we were met by one of the crew who showed us to our cabin and it turned out he was out cabin steward as well, the first cruise we have been on where that has happened a nice touch MSC. During the whole voyage the crew appeared to be happy and smiling and apart from the ships officers were the first to say hello or good morning or evening etc. We took our carry on cases to our Starboard side Balcony cabin 10108 on Deck 10 which was very roomy including a two seat sofa and it also had lots of storage space and a decent size safe, we then headed off to find the buffet and a bar to book the Allegrissimo packages for the trip, we booked them at the bar that is just inside the entrance to the buffet and ordered our first drink of the day. Because the Poesia had left Genoa the previous day there had been a Lifeboat drill carried out there, now being someone who never reads the daily paper on the first day of a cruise until the evening we missed some vital information! There was an issue that arose over the Lifeboat drill for those embarking in Barcelona in so far as that no announcements were made and many people missed the drill including ourselves, MSC had decided that printing the time in the daily paper would be adequate and it read as “somewhere around 5-45pm” I kid you not. We headed back to our cabin having gone to the theatre for the drill but being too late for the demonstration we were turned away, we headed back to our cabin in order to finish sorting out our cases by which time the Fantasia was preparing to leave Barcelona, it made quite a sight as she slowly slid by Poesia with Horn blowing which was reciprocated by our ship. We had received a letter about the Lifeboat drill for the next day that we were to attend but with no time given, having contacted customer services about the next days Lifeboat drill one person thought it was 4-30pm, another did not know and eventually a third person managed to find out the time. We headed to the theatre Lifejackets in hand thinking we would possibly be on our own! How wrong could we be there were over 100 people there, after the demonstration and everyone putting their Lifejackets on we were taken outside to our assigned Lifeboat. I hope MSC have changed their system of thinking that people embarking on a different day will read the paper and make sure announcements are made but at least for any future cruises with them we know to check, lesson learned. Soon we were off on our own journey heading to Casablanca where we went to see the Hassan 2 Mosque, Sam’s bar from the movie Casablanca and the old market. Madeira for the second time was the next stop where we took the Hop on Hop off bus before heading to the Cable Car. The next Five days were at sea, the first three out of Madeira with the sea quite choppy and the ship moving around somewhat side-to-side and the weather mostly overcast. Once we reached the Caribbean the sea state became more stable and the weather vastly improved. The Poesia is a very clean and well-presented ship with no in your face colour schemes the public areas were immaculate as was our cabin, our favorite drinking place on the ship was the Zebra Bar with its ship wide views and great colour scheme. The Il Palladio Restaurant Dining room waiters were very hard working and nothing was a problem for them always smiling and making sure the four of us had our drinks topped up. The food for Dinner was very good apart from one meal as was the food at lunchtime. The food in the Villa Pompeiana buffet was also very good with a lot of choice of various foods from different countries, if you timed it right you could miss the queues. There is one pay extra restaurant on the Poesia which is the Kaito Sushi Bar. For the sun worshippers the back of the Disco on Deck 14 is a great place although you have to carry your own sun bed up there each day but it is certainly worth it for the great views as well as the sun. The shops on Poesia are very well stocked and there are plenty of them. The theatre shows consisted of a mixture of dance routines with acrobats included and singing and also on a few nights’ opera singers. Entertainment throughout the rest of the ship was very good. The Animation team as MSC call the people who run the daily Quiz and other shows were exceptional especially the madcap Claudio and were always hard working and doing their best to keep people entertained. One disappointment was the Mini Golf, which was lived up to its name Mini! With just 3 holes, in order to play you had to go to find one of the animation team usually in the Zebra bar on deck 6 to obtain clubs and balls, which was somewhat baffling as other cruise lines have them next to where you play. The pool areas seemed to be well attended each day once we had got to the sun but we tend to leave those for people with families and look for a quieter area of the ship. The other places visited included Bridgetown Barbados where we spent the day at the Boatyard the French owned island of Guadeloupe where we toured the town and markets, St Thomas for a second time where we visited Blackbeard`s castle and grounds and Freeport Bahamas. The Poesia is an elegant classy ship that is spotlessly clean throughout with a great crew and great food, there are many bars to choose from for a drink and one of the best things we purchased was the Allegrissimo drink package. We are looking forward to our next trip with MSC on the Opera to Norway in June and on the Divina in November on our second Grand voyage/ Transatlantic cruise.   Read Less
Sail Date November 2012
Beautiful ship, very friendly staff from booking in at Southampton,to the maintainance men who always said hello. Breakfast and lunch,as good as other cruise lines. the evening meal was tasty, but the presentation was not very good,it did ... Read More
Beautiful ship, very friendly staff from booking in at Southampton,to the maintainance men who always said hello. Breakfast and lunch,as good as other cruise lines. the evening meal was tasty, but the presentation was not very good,it did improve as the days passed. The entertainment was excellent, I particularly liked the Opera evenings, but there was something for everyone. The tours were not particularly good and were expensive, as were drinks on board. A tin of cola cost E 3.15 and there was a service charge on every drink of 15% However, I did enjoy the cruise ,and it will not stop me cruising with them again We called at one of the islands of the Azores. Another lovely place. Very clean.I did not particularly enjoy the tour we did to two lakes. It was expensive for a short bus ride. Read Less
Sail Date September 2011
I waited a long time to try cruising and so pleased that MSC targeted the Australains last year. We became a number of 1700 Aussies or so out of more than 2200 passengers...or numbers something like that! MSC were testing the waters so to ... Read More
I waited a long time to try cruising and so pleased that MSC targeted the Australains last year. We became a number of 1700 Aussies or so out of more than 2200 passengers...or numbers something like that! MSC were testing the waters so to speak. They provided welcoming service, that didnt disappear throughout the 18 nights. We were entertained by young italians, teaching us sushi making, ice carving, cards, italian lessons, book club, games, dancing and lots of laughter. Our spacious cabin was with a huge porthole but no balcony. I like the fresh air so plan on a balcony next time. Not complaining but it was our first cruise and you learn these things. We were also in the middle of the ship and so movement and rocking was negligiable, even when we safely avoid the hurricane and detoured away from The Bahamas. Bonus, we had fun in Boston USA instead. It is a multi cultural ships. Yes you do hear messages many times over in 5 languages... but if I didnt speak Italian on an Italian ship, I am grateful they communicate to me in my language..as would be the other nationalites on board. I am not Italian... I'm a Maltese / Australian. I appreciated the European class, and flavours of the world. If I wanted what I had at home, I could stay at home. Travelling on such a large ship gave me a peaceful experience... I could be as busy or as relaxed as I choose. Or as we choose... I did have my husband along. We were never bored, never felt like we were on top of everyone else (except at the buffet...and we quickly worked out that no one misses out as there is more than enough food), we never tired of each other and we were stimulated by everything around us. On board, you have choices of the library in arm chairs or taking the book away to your cabin or deck chair (sun or shade). Bars galore, all with different ambiances. Restaurants or buffets with tasty variety... fresh, raw cooked or fried, gelati bar is a must... variety for everyone. In fact one could eat for 20 hours a day. On our holiday I lost 8 kgs, but the choices my husband made at meal times gained him 8kg... so it is what you make of it! One thing I like about cruising is that you set your own time for anything you want to do. You can make friends with other passengers or not.. The best thing is that MSC gives you the option. I also appreciated being cleaned up after, no cleaning, no cooking, no washing... the hardest task is reading the daily newsletter to see tomorrow's port, excursion choices, weather, activities and deciding what to wear. I would recommend and have this company to others. We are getting deals of two for one in Australia if you book in advance. Really great value for money. I can only wish they bring their ships down under so we don't have the excessive airfare that goes with it Read Less
Sail Date September 2010
I have cruised with many other companies and seen most of the world. This is not my first MSC cruise and I keep coming back. Last year we went on Musica and Fantasia and this year have just completed a transatlantic crossing on Poesia from ... Read More
I have cruised with many other companies and seen most of the world. This is not my first MSC cruise and I keep coming back. Last year we went on Musica and Fantasia and this year have just completed a transatlantic crossing on Poesia from Kiel in Germany. The trip was amazing and I cannot understand the the negative comments written here about MSC. Our voyage went like a charm. We had no problem with embarkation, it's not like there were just the four of us to board, there was 2,500 people, have patience!! The staff from our cabin boys to our dining waiters were fabulous. I could NOT fault the food in any way. A wonderful variety and if you could not find something you liked on all the menus offered there is something very wrong.There are meal options of either formal or informal dining for every meal and it's your choice. As for cold buffet options I never ever had this problem.We ate like kings, from lobster to prawns and I personally put on 8 kilos in 18 days.The MSC ships are grand like no other line, brand new and the cabins are wonderful. I did not hear one person complaining while on board the ship so your comments are unfounded. We met plenty of people who were changed from the former itinerary/ship and all were having a ball on Poesia.I loved the nightly entertainment , perhaps you expected MSC to parachute in a new show every night. We didn't do any of the shore excursions as I had mapped out what we planned to see in each port so if you choose to do the ships tours expect to pay. As for alcohol prices and the 6 E per day for gratuities perhaps next holiday you would be happier going camping. If you can't afford to buy a drink on board cruising is NOT for you.And finally I absolutely loved and will treasure forever cruising into New York city. A wonderful experience. Well done MSC, forget the negative comments, these people need to bring a personal butler and valet next time. PS Boston was terrific. Guess you also hold the captain responsible for the hurricane in Bermuda???? Read Less
Sail Date September 2010
Having only been on one other cruise and throughly enjoying it we were excited when we booked our MSC cruise. However after reading some really bad reviews before sailing we were abit concerned. But we decided to go with an open mind after ... Read More
Having only been on one other cruise and throughly enjoying it we were excited when we booked our MSC cruise. However after reading some really bad reviews before sailing we were abit concerned. But we decided to go with an open mind after all the price was great and we were going to places we had never been before. WELL WE WERE PLEASANTLY SURPRISED!!!!! SHIP: Beautiful and kept clean all the time. CABIN: We did not have a balcony on our last cruise but opted for one on this one as it was for 18 nights. Great move, don't think I will ever do a cruise without a balcony again. We were on the Port side and this was the side that came into most of our ports of call. Passing by the Statue of Liberty in New York was amazing. We found our cabin very adequate with plenty of room for all our belongings, and the bathroom was quite roomy with lots of storage space. FOOD: This seemed to be the biggest complaint in reviews, while it was not the most amazing food I have eaten there was always something to tempt ones taste buds and we certainly never felt hungry. Also there was always water available (for free) at every meal. If we did not want to eat in the main restaurant there was an alternate buffet available each night except the Gala nights, however the pizza bar was open every night (free of charge) until 10.30pm. ENTERTAINMENT: The nightly shows ranged from good to great, we are not much into opera, we enjoyed the acrobats etc. It must be hard to come up with ideas where speaking cannot be used. (However out of 3000 passengers on our cruise 1750 were Australians like us). Our only suggestion to them would be on the long cruises that the bands change their play list, after day 7 we could tell you what song was coming next. The Entertainment Team were very involved with the passenger and there was always something partcipate in. You could be as active as you wanted to. EXCURSIONS: We visited Copenhagen, Southhampton, Vigo, Lisbon, Ponta Delgada, Boston and New York. We were suppose to go to Bermuda, but due to a hurricane it was changed to Boston. We did not mind, who wants to sail through a hurricane and Boston was great. We did not do any of the ship excursions, as with other cruise lines, they can be very expensive. We did all ports on our own and it was fine. The Hop On Hop Buses in most big cities are a great way to see a place. STAFF: This was another grumble in reviews, we found all the staff we dealt with very friendly and accomodating. But we did not have any negative issues that need to be dealt with. Friends travelling with us had a very noisy cabin but when they brought this to the attention of staff were moved to another cabin. TIPPING: We paid 6Euro per person per day, and were happy to do so. I did hear people say they removed or changed this charge and it was done without any problems. Overall, we had a great time in great places with great friends. Would we travel MSC again? YES, if the ports appealed to us and the price was right. Read Less
Sail Date September 2010
We chose MSC Poesia's transatlantic voyage because of its unique itinerary and early autumn sailing. We went with the attitude to "not sweat the small stuff". As I liked the size of MSC Lirica, which my ... Read More
We chose MSC Poesia's transatlantic voyage because of its unique itinerary and early autumn sailing. We went with the attitude to "not sweat the small stuff". As I liked the size of MSC Lirica, which my husband and I had sailing on previously, I was unsure how I would like the larger Poesia. I needn't have worried, as it wasn't an issue, as we never felt crowded on this beautiful ship. Prior to the cruise, we spent 2 nights in Hamburg and 3 nights in Lubeck, Germany. We enjoyed both and could have easily spent longer at each place. We caught the train from Lubeck to Kiel on the day of departure. We walked, with our luggage, to the wharf. We later discovered that there was a bus from the train station to the wharf. Embarkation. We received our luggage labels to complete at the wharf. As the hall was very crowded, we waited, in the sun, in the pretty park over the road. After awhile, we walked down the mall to find icecreams. When we returned to the hall, we embarked with group no. 19. Cabin My daughter and I found our inside cabin on 11th deck met our requirements. We liked the storage space under the beds for luggage, wardrobe space was adequate, bathroom, with shower, was better than on the Lirica. We used our own shampoo and conditioner, as well as soap. However, there was liquid soap and shampoo in wall containers. Management and Staff As on the Lirica, the Indonesian staff, both in the dining room and cabins, were excellent. We found the management much improved on the Poesia. Management was friendlier and more helpful, than on the Lirica. I didn't see one Italian shrug of the shoulders on this cruise. Food We ate well on this cruise. We ate mainly in the dining room for all meals. When in doubt, we chose Italian meals, which were always good. However, much to my surprise, the meat meals were also good. Icecream for desert is always a treat on Italian ships. I liked the Vegemite on the tables, and complementary iced water, coffee and hot black tea, with lemon, after all meals. The pizza was excellent. However, I'd have liked more variety. Entertainment We enjoyed the visual acts and opera in the beautiful theatre and the classical music in the foyers and lounges. However, I would have liked to have seen a little less opera and more musicals, which appeal to a broader audience. Later in Toronto, we went to Cirque Du Soleil's Banana Shpeel. Poesia's acrobatic acts were in a similiar class of unique entertainment. Our favourite daytime entertainment was The Champions Quiz, which had an english speaking co-announcer. Trivia was difficult, as it was hard to understand the english pronounciations of questions, especially on the open deck. Daytime entertainment is not MSC's forte. I would like to see more informative presentations, such as on ports of call (history, culture, etc.), rather than just selling their tours. Poesia's library needs more English books. An extra book of reference world maps and books on ports of call should be held in the library, not to be removed, for all to access. Ports of Call Cruise was chosen for its ports of call. - Copenhagen, Southampton, Le Havre, Vigo, Lisbon, Ponta Delgade, Azores Islands, Bermuda (overnight), New York (overnight). Due to a cyclone, we cruised to Boston (overnight) in lieu of Bermuda. We were disappointed to miss Bermuda, but understood the valid reason. Ponta Delgade, Azores was our favourite new port of call. Loved both overnights in Boston and New York. Disembarkation Disembarkation was a breeze, as we just sat on the top deck enjoying the atmosphere of being on a ship in the heart of Manhattan. We strolled off, when numbers decreased, walked along the waterfront to the ferry terminal and caught a ferry to New Jersey, then a lightrail to our accommodation in Jersey City. Things, which could be improved on MSC - longer times needed in ports of call. Le Havre - Demarkation was too shakey and embarkation was too steep here. I felt unsafe. 9 - 3.30 in Le Havre is just not enough time for independent travel. Saw two buses "MS Poesia" returning from Le Havre to the ship. Looked like crew on board, but passengers weren't advised of availability of these buses. Smoking - Broadway Show Quiz (excellent) was held in smoking allowed lounge - Pigalle Lounge, Deck 7. Our one and only visit. MSC needs to change its attitude on smoking, to meet many countries' modern thinking on the dangers of smoking. Things I love about MSC - unique itineraries and ports of call spotless beautiful ships two for the price of one special offers Australia in 2012 I do hope MSC cruises to Australia/NZ in 2012 and continues with all of the above. Would I recommend MSC to fellow cruisers? Yes, but I would explain their points of difference. Read Less
Sail Date September 2010
When this cruise was originally advertised in Australia at a really low price we all jumped on this one. originally we were booked for the Magnifica, with a departure from Venice to New York. But after booking 3 months later were advised ... Read More
When this cruise was originally advertised in Australia at a really low price we all jumped on this one. originally we were booked for the Magnifica, with a departure from Venice to New York. But after booking 3 months later were advised they had changed the departure from Venice to Kiel in Germany..but wait for it the ship also..as well as the itinerary..Most of the 1800 of us Aussies stayed with it re organising itineraries to get there. We were of course very disappointed. However such is life. Now I must say here that the cruise ship itself the Poisia was just lovely, I think only 9 month old and very elegant indeed. The dinning experience was great plenty of variety, served hot and changed daily as were the lunch options in the dinning room. Most of the staff understood English well. The buffet was always good with a great variety my only irritation was it was not hot enough most days. The layout of the ship was great and had the most fantastic furnishings in the lounge rooms especially the Zebra bar and the theatre was exceptionally well done. As were the pool areas and the bars. I could find no fault with the ship or the crew at all. My real complaint lay with the management of the ship. I found the desk staff rude and unhelpful..If you had a problem which i did with an overcharge in the dinning room for drinks.. I was told to go sort it out myself with the waiters. This took an hr. At ports of call the ship carried no currency for any places that had their own like Denmark. Luckily when we docked here they had free trains running into the city from just up the road from the dock as there were no atms at the port. But not always free only the first Sunday in the month. Also the cruise line provided no free shuttle or even paid shuttle service to the town in La Harve, well they put on 2 buses, most passengers stood for 2 hrs in the pouring rain drenched to the skin and gave up on seeing a bus. This was not good enough as it was 1/2 hr walking in shocking weather. The ships news letters did not give any maps or information regarding transport and very few taxis were available. Upon complaining to the desk they informed me it was not up to the line to provide any buses, but only their tours. However I made it well known this was not on, and knowing where we were docking in Lisbon, miles from town, made sure they did here as again they were not going to do a thing with regard to the buses. After that they did provide them so hope that was duly noted for their future ports of call with this line. The most annoying thing on this 18 night cruise was they lost the satellite reception just 3 days out from the coast of Europe. So we had not tv at all for the whole crossing across the Atlantic so for 9 nights had zero news weather or anything else.. They refused to provide free movies to the cabin to compensate the passengers. But offered 2 movies on the wide screen on deck late at night, for which we had to sit out in the damp till late to watch. They kept saying they were going to fix the problem, but even when we got to Boston and then into New York they still could not get it working, until the night before we got off the ship..Very poor we all thought, and their attitude was even worse. I know this was a trail run with all the Aussie's on board as they were wanting to break into our waters and cruise here this year. So I hope they learned a lot about customer service with all of us on board this one. I hope they learned and have taken on board the issues we had with them on this cruise. Yes I would cruise with them again,I d give it another go.... the cabin service the food and the staff on board in all the bars( all except customer service and front desk) did their job perfectly. Maybe they should put them on the desk and get the others doing the job to clean the cabins, it certainly would be an improvement. Most of the 1800 Australians on board this cruise I think would agree, there is room for improvement. Read Less
Sail Date September 2010
My wife and I boarded MSC Poesia in Venice on October 24th for a trans-Atlantic cruise of 18 days. We had booked a suite, cabin 15022, and at check-in we were ushered quickly to a special private check-in area with champagne and canapEs. ... Read More
My wife and I boarded MSC Poesia in Venice on October 24th for a trans-Atlantic cruise of 18 days. We had booked a suite, cabin 15022, and at check-in we were ushered quickly to a special private check-in area with champagne and canapEs. We were told that if we needed anything, anything at all during the cruise to simply dial 99 and it will be taken care of. We were then escorted to the head of the security line and boarded the beautiful Poesia. Our luggage was tagged for us dockside and promptly dilevered to our cabin. At dinner the first evening we meet and fell in love with our waiter Murat and assistant waiter Onur, both from Turkey and very polite and eager to please. Learning their names and learning how to say thank you in their language made all of the difference in how they treated us. You get what you give. We were assigned a table for two at a window, table 536, in the Fontane dining room. We had the early seating at 6:15 pm. We had pre-purchased a drink package that included unlimited wine-beer-mineral water & soda at lunch and dinner. We told Murat that I enjoyed red and DW enjoyed white and from our first meal there were always 2 bottles of wine and a bottle of mineral water at our table when we arrived for dinner. Empty bottles were quickly replaced without having to ask. Any wine that was left at the end of our meal was tagged and presented again the next night. We saw some people take their wine bottles back to their room after dinner and I do not know if this is connected but they always complained about how hard it was for them to get wine service with their meal. At dinner you were always given a choice: 2 appetizers, 2 salads, 2 soups, 2 pastas, 4 entrees (including vegetarian), 3 sides, a cheese plate and 4 deserts (including sugar free). If one was not happy with the daily choices one was always offered standard chicken, beef, pasta and vegetarian entrees. 85% of the dishes were simply outstanding and of those 10% were inspirational. The other 15% were "take it or leave it". One night we did dine in the specialty restaurant L'Oblisco. My filet was the best I had ever had and absolutely huge, at least 12 ounces of beef done to a turn and masterly seasoned. DW was disappointed with her entrEe, I forget what it was and the entire meal was a solid 7.5 out of 10. We could not get back to Murat and the Fontane dining room fast enough. A pizza station was open every evening in the cafeteria but it was not sampled by us. Midnight buffets were daily events. If your are sailing on Poesia this winter I would ask to be re-seated in Murat's area if possible and tell him Curt and Amy Jo sent you. If you can't swing it for dinner, lunch is open seating and you can get him them. Breakfast. You had 4 options. A very simple continental breakfast in your cabin; coffee, juice, yogurt, & rolls. You could eat in the main dining room, you could eat in the cafeteria, or you could visit the cafeteria and take your meal back to your cabin. The food and service were outstanding. A huge hit is the smoked salmon and it is served in very generous portions. As much coffee, tea, juice, water as you wanted. You were never left unattended and a very little patience was rewarded. Please, there are 2,500 asking for coffee at the same time. Yours will get there and it will be hot. Lunch. The cafeteria or the main dining room are your options. Heartier fare in the dining room including brunch type offerings (eggs benedict). The buffet was very large and varied. A huge salad bar, a hamburger/hot dog station, at least 3 hot mains and that many rice/vegetable selections. Seafood was varied and plentiful and the cold dishes/salads were simply fabulous. The desert section was modest but I had the best gelatin in the world on Poesia. To call it Jello would simply not do it justice. There are a limited number of tables outside and they go very quickly. With the drink package you present your card to a server and they will bring you your drinks. The draft beer is excellent. If you wanted to you could drink for the entire 2 ½ hours that the cafeteria is open. Water, tea, coffee all free and unlimited. Soft serve ice cream was free and unlimited all afternoon. Writing this all just now makes me wonder what in the world all of the complaints are about. Calling it "dog food" is simply ignorant. Saying one will lose weight or starve on Poesia is also extremely ignorant. I would like to now address the "language" problem. This is a European cruise line catering to Europeans. Yes, the announcements are all in 5 languages and they have to be, but really there are very few of them with the main one being at 9:30 am. As for the wait staff; just imagine what a difficult task they are asked to perform 3 times every day. Whether a guest is from Germany, Britain, Italy, Spain, France or America the waiters must go to great lengths to translate even simple requests. Please be patient with your waiter as he only wants to please you. The grace shown under fire by the wait staff on Poesia is simply stunning. And it's not just different languages but different dialects of the same language that they must interpret. Consider the Brit, who with a raised voice, as if that will make the poor waiter understand any better, demands a bowl of "Special Kai" at breakfast even though Special K is not listed as a cereal on offer. Or how about the man from Alabama who is furious because he can't get a "hard bowled egg", what is the waiter to do but struggle in a battle that he'll never win. Point to the menu item and you'll get it. Special requests are hard to do but the staff will do their best to make you happy. When you hear that the staff and crew do not speak English, very well please bear in mind that the English might have been English "English", Australian "English", American "English" or Indian "English" with all four of them then being broken down into many different sub-dialects. Just imagine America alone producing Southern, Midwest, Canadian, Cajun and New England dialects plus New Jersey, New Orleans or Brooklyn. Patience works. Yelling does not. Our cabins were spotless and you are provided with liquid soap in both the bath and on the bathroom sink. You are also provided shower gel. Wash clothes and towels are changed after each use, even if you shower multiple times a day. The service is quick and professional. An order of ice cubes was never more than 5 minutes away. When hosting sail away parties en suite, the staff was happy to bring extra glasses and ice. Room service was fast and correct but so very limited a selection that I will not mention it here. If you want a meal you must go to the dining room or cafeteria. Robes and slippers were provided in our cabin. You will have an Ethernet connection in your cabin so you may want to bring a cable. Suite guest also get a pillow menu and I would urge you to take advantage of this service. The spa was very nice but a bit too loud for our liking. The gym seems to be world class but they do require gym shoes to enter it. Internet. I found the internet service to be surprisingly fast but you do have to pay attention to the time of day. If you walk past a lounge with a WiFi hotspot and 15 people are on line you can pretty much expect slower service. My Apple iphone worked great on board. Wireless is a bit cheaper with a 6 hour package for 85 Euros. In the internet cafe you paid 4 Euros for 10 minutes. Ouch! To check your on- board account day or night you simply insert your cruise card into any computer in the cafe and your account and all of your charges comes right up. All in all this was a spectacular cruise and an outstanding value. We would book again with MSC in a heartbeat. We loved every aspect of the MSC "experience". They do what they do very well and I commend them for their attention to every detail. Read Less
Sail Date October 2009
This was my first and not my fifty seventh cruise, so it is possible that my perspective is than some of the other reviewers but it had been a lifelong dream of mine to cross the Atlantic Ocean by sea and MSC made this possible, so I ... Read More
This was my first and not my fifty seventh cruise, so it is possible that my perspective is than some of the other reviewers but it had been a lifelong dream of mine to cross the Atlantic Ocean by sea and MSC made this possible, so I don't get a lot of the complaining. I realize that other cruise lines offer transatlantic cruises but we chose MSC because I fell in love with the itinerary. How else would one be able to see Italy, Spain, North Africa, a Portuguese island in the Atlantic Ocean, and the Caribbean islands of St. Thomas and Puerto Rico in one trip and for such a reasonable price of under $100 a night? On the sea day between Tunis and Malaga we spent about 75% of the day cruising about 9 miles off the coast of Algeria; there was the Barbary Coast right outside my window! This was an experience I never thought I would have in my life yet there it was, and at the same time I hear people onboard (whose viewpoing I'm sure is similar to the negative reviewers) whining about how the dancers in the shows didn't vary their steps enough. My advice to these people is to get out of the theater if you don't like it and go gaze at the natural wonder of the sea or of the place where the sea and land come together; and if this is your nineteenth transatlantic cruise and you've seen it all, then try another form of vacation as this one seems to have lost its luster for you and some of us don't want to hear your complaining anymore! I thought the food was excellent though we were not fans of the assigned seating in the dining room so we subsisted mostly on pizza in the evenings but it was hardly necessary because we were filled up by the excellent breakfasts and lunches in the cafeteria. In short great experience, great price, and a lifelong dream come true. Thank you MSC! Read Less
Sail Date October 2009
MSC Poesia Ratings
Category Editor Member
Cabin 5.0 N/A
Dining 4.0 3.0
Entertainment 4.0 3.4
Public Rooms 4.0 4.3
Fitness & Recreation 4.0 N/A
Family 3.0 3.4
Shore Excursions 4.0 N/A
Enrichment Activities 3.0 N/A
Service 4.0 3.5
Value for Money 4.0 N/A

Find a MSC Poesia Cruise

Easily compare prices from multiple sites with one click