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41 MSC Cruises MSC Poesia Europe - Eastern Mediterranean Cruise Reviews

This ship seemed to have a primarily European clientele. However, being American was not a detriment. Every staff person that we approached for whatever reason, spoke English. All messages were announced in English (as well as many other ... Read More
This ship seemed to have a primarily European clientele. However, being American was not a detriment. Every staff person that we approached for whatever reason, spoke English. All messages were announced in English (as well as many other languages). The staff on board were exceptionally courteous. The ship was impeccably clean and any minor issues that we needed assistance with were handled instantly. The food was great for the most part. Breakfast eggs were a bit bland and some people complained about the lack of deep fried foods offered, but overall, the food was of great quality and good variety. Only one specialty restaurant which was primarily sushi. The shows at night were amateurish for the most part with a few good points. Not much in the way of on board activities. November was chilly so not much deck time. Excursions were well organized, but not available to book on the smart tv. You needed to book before sailing or wait on the excursion desk line. Ports were great. Genoa a bit boring. People embarking at different ports so not everyone gets on all at once, which was nice. Tenerife and Funchal were my favorites. Long wavy ride from Malaga back to Rome. Read Less
Sail Date November 2019
having done 23 other cruises this was the worst one,and one of the most expensive, tha cabin was very good,clean and comfortable,the public rooms were nice and good service,but thats were it stops,the 2 bars with entertainment was very ... Read More
having done 23 other cruises this was the worst one,and one of the most expensive, tha cabin was very good,clean and comfortable,the public rooms were nice and good service,but thats were it stops,the 2 bars with entertainment was very poor,very armaturish,the shows well thery were terrible not worth watching,i felt embarased to watch them.moveing on to the food its was like hospital food,poorly cooked very salty,bad menu planning and poor quality of meat.for 6 meals in a row they seved pork neck,diferent ways but they hadent been trained hoew to cook it,it was as tough as old boots.one night i complaned to the chef the meat selection was,pork neck chicken leg,meat loaf,and a sausage stew(which was also on at lunchtime) finding a table was like a allin wrestling compertition,and having bought the drinks package it was so difficult to get served so one had to go to the bar yourself(when you rang the bell on the table nobody came) aslo it is very anoying the amount of selling they do tables set up eveywhere,even in the afternoon over the tanoy of bargains to be had in the shops which were always on the move into lounges etc overall a very poor experience and i woud recomend you to avoid this ship Read Less
Sail Date November 2019
I choosed this cruise to discover the greek islands !! Because, last year we visited "Fjords" MSC Música. It was our honey moon, and it was Perfect !!! this time, we decided to visit the coast, and enjoy summer days with ... Read More
I choosed this cruise to discover the greek islands !! Because, last year we visited "Fjords" MSC Música. It was our honey moon, and it was Perfect !!! this time, we decided to visit the coast, and enjoy summer days with our lillte baby 8 mouths. Everything was niced, each port, unless Saranda !!! Not nice at all !!!! poor people who wanted to touch our bags, our children, awful beaches, not kind people and nobody speaks english at all. I dont recomend Saranda, if I have to repeat, if saranda is in the stops, I wont do it. Into the Poesia: Dinners were fantastic The cabin perfect with the little baby the crew very nice and 10 !! to Antonino !!!!!! And B Travel Brand. I will repeat it !!! very nice everybody with my baby !!! Next time, we are thinking to visit Baltic Capitals, so if you have any discount !!! Read Less
Sail Date August 2017
We chose this cruise/ship because of the itinerary and cost. Overall it was fairly good cost wise (you get what you pay for!) but in hindsight I'd save up a bit more money and opt for another cruise line. We have sailed with Cunard ... Read More
We chose this cruise/ship because of the itinerary and cost. Overall it was fairly good cost wise (you get what you pay for!) but in hindsight I'd save up a bit more money and opt for another cruise line. We have sailed with Cunard and NCL previously; MSC was a major disappointment compared to either of those operators. The pros:- The triple room balcony was a good size and the sofa bed comfortable even for my son who is 6'2"! Bathroom fairly good. The ship is clean throughout. On first viewing the public areas as a whole they look quite glamorous. Plenty of bars. Food in the buffet area is plentiful albeit cold and in some cases (pasta) continually overcooked. If you like pizza they serve it 20 hours a day! Pre-booked excursions were quite good value for money. The cons:- Embarkation was chaotic. It took hours and hours we were directed to queue after chaotic queue. Safety drill chaotic and meaningless - they had 2500 passengers fighting to get up and down from floor to floor along the narrow internal corridors to get a life jacket only to descend through the chaotic corridors AGAIN to get to the meeting point. Very few English speaking passengers on board. The ship is definitely not geared to English speaking market. TV is appalling with no English speaking channels except for CNN/BBC. Welcome pack (incl essential safety info, maps etc) never arrived in our room as they hadn't printed any in English. We were offered German ones. We don't speak German! Buffet chaotic sometimes we had to eat breakfast out on the pool deck. Cold or lukewarm food in both the buffet area and the assigned restaurant. Restaurant portions small so you need to order more than one entree. No pool towels left in our cabin. We had to keep asking the cabin steward for essential items as he didn't seem to want to hand over the essentials. Evening entertainment was dreadful at worst and quite funny at best. Pool deck activities were definitely based on Hi-de-hi! Disembarkation was a joke - we were 1.5 hours later disembarking than advised due to the fact that MSC only had two staff checking 2500 passengers off the ship. Subsequently missed our transfer so had to pay out of our own pockets for a taxi. Read Less
Sail Date July 2017
Worst cruise out of 7 that we have been. We'll start with the food in the restaurant 1/ Black hair in the food on 1st night (for the wife),2/ Black hair in the food again a couple of nights later(for the wife).3/Chicken not cooked ... Read More
Worst cruise out of 7 that we have been. We'll start with the food in the restaurant 1/ Black hair in the food on 1st night (for the wife),2/ Black hair in the food again a couple of nights later(for the wife).3/Chicken not cooked PINK in the middle-No,No!! 4/ food cold a lot of the time had to send it back often. 5/Appetiser-lamb skewer cold-sent it back. 6/Veal shank 2 small pieces of meat in it, rest gristle & bone, would not give it to a dog.7/Eggs not cooked properly in the morning-still clear(white).Waiters & maitre D very helpful not their fault but the kitchens. Buffet -1/ Burgers horrible.2/ Cold fries all the time- had to wait for hot ones.3/ Most food cold & unappetising ok if you like pizza & pasta every day.4/ fried eggs straight from the kitchen cold. Deck 13 - Big screen - NO films at all for 24 days only stupid adverts - why? - was told we would have to buy them EH!! what a waste of money. Deck 14 - No drinks , no waiters 2-3 hundred on deck - was told by waitress they are only 2 of them & they just do the 13 deck. Customers & company missing out. No disembarkation meeting was told by a matter of fact receptionist it was yesterday, was not told about it nor were any other Brits. Management often off hand & could not sort out problems. No taxi to take us to the hotel in Barbados, cost $25 for a private one. And so it goes on & on & on Was offered 10% discount & £50 on another cruise, don't think so!! Read Less
Sail Date November 2016
Getting to the ship was laborious no pick up or shuttle services. At the buffet on the first day there were Italian foodstuffs presented in the display cabinets(salamis, cheeses, anti-pasto etc.) but after that no sign of them just the ... Read More
Getting to the ship was laborious no pick up or shuttle services. At the buffet on the first day there were Italian foodstuffs presented in the display cabinets(salamis, cheeses, anti-pasto etc.) but after that no sign of them just the ordinary three cheeses and sliced/cold meats! In fact nearly all the meals presented to us in the main restaurant were sliced roast meat no matter what fancy name they were called on the menu! It is confronting to us to be forced to buy water when in the restaurant without being told beforehand as where we come from water falls from the sky! The cabin was small and we had no bar soap nor shampoo/conditioner so we had to buy our own. The entertainment crew however saved the entire cruise(the ports as well) they were great. There was no supervision on deck and unruly children were jumping in the Jacuzzi's making it very uncomfortable and I had to take matters into my own hands! Almost resulting in a fight with the young teenager! The adults threw their towels on every lounger to reserve them however we noticed no one was using them so we attempted to use them and they complained saying that it was theirs! Bad Manners but again no crew supervising! The list goes on as they say however this was the worst cruise I have ever been on. Read Less
Sail Date October 2015
This was my first real cruise trip so was pleasantly surprised how good it was . Firstly the whole check in and out process works really well considering the number of passengers. The airport is used to the sort of numbers so it all flows ... Read More
This was my first real cruise trip so was pleasantly surprised how good it was . Firstly the whole check in and out process works really well considering the number of passengers. The airport is used to the sort of numbers so it all flows very well from there until you eventually get to your room (which was ready as soon as we boarded ) The ships interior was modern and quite flashy It had lots of different bars. lounges and restaurants so there was always plenty of choice. The room with balcony was adequate (I was expecting it to be smallish ) and the bathroom and beds were ok. Food in general was ok (especially the pasta -well it is an Italian ship ) but then again I am not a particularly fussy eater and will try just about anything. We got the all in drinks package for about £22 per day and if you like a drink this is the way to go. Entertainment on board wasn't the best but I wasn't expecting west end shows every night. The staff were friendly and quite helpful (most were from the far east or central America so their English wasn't the best.however that is part of the charm of travelling and we always had interesting conversations with our regular servers ) Did a couple of excursions which were all good ( not 100 % sure if a I could have done these on my own but a son holiday I thought I would let them take the strain . Would I go again - yes but I would try a different ship and another route . Not sure if a could be stuck onboard every day Read Less
Sail Date September 2015
This was my 2nd cruise on MSC, the 1st being last Christmas on Armonia, and as my title says, it's getting better and better. The ship is very luxurious and more comfortable than what is usual on cruise ships. My cabin was roomy ... Read More
This was my 2nd cruise on MSC, the 1st being last Christmas on Armonia, and as my title says, it's getting better and better. The ship is very luxurious and more comfortable than what is usual on cruise ships. My cabin was roomy and fully adequate for single occupancy but I shudder to think of two people in it and the balcony was a bit on the small side, again only adequate for a single person. I had loads of hanging space and drawers which I didn't even open, and my suitcase fitted beautifully under the bed! My room was kept spotlessly clean as was the entire ship. I had breakfast and lunch in the buffet and I dined in the main dining room each evening with lovely dining companions. Each evening saw me in the Zebra lounge from where I wandered into Pigalle to dance the night away. I love being on ships so I seldom got off, except to take a walking tour in Bari, which was very interesting, and to take a return trip into Old Town Dubrovnik, as the last time I was there was in June and it was too hot to breathe!! I really enjoy the ship when it's mostly deserted! Embarkation was fast and simple, I was aboard in ten minutes, disembarkation took a while longer, though I was in no hurry to leave!. Read Less
Sail Date September 2015
I am not very picky when travelling, but this time I have to say something about it! I had read the less than stellar reviews given to the cruise line and to its ship Poesia. I blamed the low ratings to American tourists who are not used ... Read More
I am not very picky when travelling, but this time I have to say something about it! I had read the less than stellar reviews given to the cruise line and to its ship Poesia. I blamed the low ratings to American tourists who are not used to the European ways. I was mistaken. The best things of the cruise were the cabin (we were on a suite on the 15th. floor), the cabin steward who was solicitous and available when needed and the boarding and disembarkation which was very smooth in Venice and all of the stops in the cruise. That is it. The food in the buffet was ok. They were always running out of food and when the food arrived, it was a near riot with people fighting over it. I never experienced that in any of the cruises I have taken over the years. The food in the dining room was plain awful. The food was so salty that it was not it to be eaten. This is surprising because I am one of those persons that always finds food bland and must add salt. In addition, the selection of wines was horrible. There was only one restaurant outside of the buffet and the dining-room. This was a Japanese restaurant which was quite expensive for the not so good food. The entertainment was below par and unimaginative Read Less
Sail Date September 2015
It is the best option for traveling with children. Children travel for free. There are fun activities for them: The swimming pool, board games, the theater ... The cities where we disembarked were fantastic, especially Venice, Olympia, ... Read More
It is the best option for traveling with children. Children travel for free. There are fun activities for them: The swimming pool, board games, the theater ... The cities where we disembarked were fantastic, especially Venice, Olympia, Izmir, Istanbul and Dubrovnik. The boat is very big and beautiful. It has fifteen floors, two swimming pools and several dining rooms.The crew was very friendly and the activities were fun. The buffet was very big and correct, but always there were problems with finding a table. Dinner is very good and is served by waiters. The drink is not included but there are tickets to make it cheaper. There was a good relationship between quality and price. It is the best option to spend a holiday for an affordable price, especially if you organize the excursions yourself (except Olympia). It is a good choice if you want a different experience, if you do not want to drive or look for accommodation. You can see the video of the trip: https://www.youtube.com/watch?v=nQ_cY71ICNA Read Less
Sail Date August 2015
My husband and I had not previously cruised with MSC. Despite reading some rather mixed/ negative reviews of the company, because of the fantastic itinerary and even having already visited some destinations , we decided to go ahead ... Read More
My husband and I had not previously cruised with MSC. Despite reading some rather mixed/ negative reviews of the company, because of the fantastic itinerary and even having already visited some destinations , we decided to go ahead as we wanted to visit Istanbul. It began with a 2 day stopover in a hotel in Maestre, - a 20 minute bus ride, regular bus service to and from Venice . As we already had visited Venice twice we were able to see out if the way place, and really set our own pace. We spent most of one day on Murano Island. A great bonus of of starting off the cruise from land is that we put several bottles of alcohol in our large suitcases and hoped for the best! There was a supermarket across the road from the hotel. On our embarkation day we were picked up from the hotel at 10.00, and arrived at the port 1/2 hour later. We checked in our suitcases without delay , and could have returned to Venice again if we wanted to. We were able to check ourselves in a short time later as there were not many passengers who had already arrived. We were issued with a boarding no. -1. Whilst waiting, the lounge became quite crowded and stuffy, and seating was not adequate. Some staff were trying hard to sell various drinks packages, but were pleasant. Following priority boarding , we were allowed to board and were in the buffet dining area at 12.30. For those who arrived later the corresponding wait would have been much longer, and the crowded area would have been very uncomfortable. So far so good, and we had the fortune of sitting beside a very pleasant Tyrolean family whilst eating. The choice of food from the buffet was (then ) very good, bearing in mind we are both vegetarians. The balcony state room was lovely and roomy. It had a flat screen TV with 2 English news channels , but we were fine with that. The suitcases fitted under the bed which helped space. The bathroom had basic toiletries. The sail out of Venice was truly spectacular with an awesome bird's eye view of the splendour. The emergency drill later was very haphazard and shambolic, and it seemed there were not many staff supervising. Some passengers didn't even bother to practice putting on their life jackets and this went unnoticed. It was as if lip service was done to the drill. Because neither of us have large appetites we ate at the buffet for dinner . We like to choose a little of varied foods. The experience was a crude awakening. We had never experienced such a level of rudeness - people shoving and pushing in front and grabbing food. It was as if a famine was impending . This attitude persisted throughout the cruise. Because we got away with the wine in the large cases, we ordered a bottle of wine from the buffet and brought the nearly empty bottle back to the cabin, where we topped it up and voila, back to the buffet next day. ! And So the cycle continued! Likewise with water we filled up our bottles ( surreptitiously ) at the buffet. There was no hard sell on excursions throughout, and a leaflet was delivered to the cabin each day with Information on the next port of call. Bari was our second port of call and we decided to take the ship's own excursion to Alberobello where there are unusual Truilli houses with bee shaped roofs. As it was 1 hour drive each way from the ship we decided not to chance it ourselves in case we were delayed. It was interesting to see these. Next port of call was Katakolon (for Olympia), but as we already had visited there we took the free shuttle bus and short walk to the local beach area where sun loungers were provided free of charge depending on buying a drink. We could have gone further, via bus to the main beach area but this place was perfect and relaxing for us. Izmir was next on the list and we took the ship's trip to the city, but in hindsight could have done it ourselves - a bus and boat trip. The part we saw was pleasant, and we weren't hassled by shopkeepers, but I think it wasn't the main commercial shopping area. Ephusus could be visited from Izmir but again we had already visited there, and the time factor would have made it rushed. Next on the list was our Mecca - Istanbul. The sail sail in and out of was really interesting. We had already booked an excursion with a company Curio, and there was only 1 other couple with us. We were picked up at 08.30 shortly after docking ,and returned at 3.30 for a 4.30 departure. I have done a separate review of this fantastic day, under the company "Curio". We had plenty of time at the Blue Mosque, Agia Sophia, Topkapi Palace, the Grand Bazaar and lunch! I never thought we could see all this in one visit. As it was Ramadan the bazaar wasn't busy,( we were told). and we were really pleased not to have been hassled. I can't imagine what it's like when deemed busy. Our guide was excellent, and was able to jump queues. For example when we we left the Blue Mosque the queue was winding around the building and it would have taken 1 1/2 hours to just enter. We had gone straight in. Please note ladies must have their heads covered, no string tops, and for both sexes no above knee exposure. A type of shroud is provided if needed, shoes must be removed, and plastic foot covering is provided. We proceeded to Agia Sophia in our own time with the guide, and then on to Topkapi palace, and then the Grand Bazaar .We were not rushed at any time. I would highly recommend anyone wanting to see all these sights to have a guide as they have priority access to the Blue Mosque and insight as to how to organise the day. Despite being Ramadam alcohol was for sale at lunchtime. At Dubrovnik we took the ship's shuttle to and from the city. It would have cost the same as a taxi at the port - either €10 or € 12 return. As we had already been to this city we made our way to a war photographic exhibition, already researched, in one of the side streets. It was sobering seeing all these photos of devastation, destruction and cruelty. There was nothing graphic on show but the impact was powerful . Time for lunch and then back to the ship. At some ports we chanced buying a bottle of wine, put it into our rucksack and hoped for the best. We were probably plain lucky to get away with this each time as boarding was always quite busy. The time frame at each port of call was rather short apart from Istanbul. Next day was final disembarkation at Venice. We had to leave our large suitcases outside the cabin late the previous evening which had we been immediately checking in to a flight would have been greatly problematic in sorting out our toiletries etc. We were brought to the airport, dropped off our luggage at the left luggage area , and made our way back to the city for lunch and a little sightseeing before returning for the flight in the evening. Re the staff we found they were really friendly once engaged in conversation. It did strike me that they were not used to having conversations with passengers, and appreciated the courtesy of a greeting even when passing in the corridor. Fellow passengers were an eye opener. We have taken several cruises previously and for the most part found they were courteous and prepared to to interact. Because it was school holiday time there were lots of families with children of varied ages on board. There was a kids' club ( aged about 5- 9) supervised by staff, and instead of the children being told to quieten on entering and leaving the buffet the staff encouraged them to link hands and shout and chant. This was really disturbing. We complained after a few days , and were given an appropriate apology, and told this practice would stop. If we had to sit immediately next to other people at mealtime, we would ask if it was ok, and greet them with a smile. This courtesy was not given to us. People would plonk themselves next to us without even a side glance. Any conversation with fellow guests was always initiated by us. This rarely happened though. The eating habits of some were truly awful. Plates would be piled high with food, some might be dropped on the floor and just left for someone to maybe step and or slip on it. Piles of uneaten food were left on plates. The shoving and jostling to fill plates was off putting. Some people would just reach across us at the counter without a word. Hardly ever did we experience manners or politeness. An example of selfishness / greediness on the first day I feel , is that there was a lovely looking dessert made of maybe sponge, cream and icing with "welcome aboard MSC" written on it. Even though there was a really good choice of desserts to pick from it didn't take someone long to ask for this to be dished out, meaning most passengers wouldn't even get the chance to see it. As regards the food itself the fruit selection was very good. Bread was good. However we found that when savoury dishes were empty they were not immediately replaced. It was necessary to go the whole way round both sides of the buffet to get a good choice. We like a Mediterranean diet but sometimes it would have been good to get just plain vegetables without olive oil. It was basically repetitive, but we could have put up with that. As already said the dessert choice was good. We could have had our meals at the resteraunt, but being given the 2nd sitting for dinner at 9pm was not suitable. Once we passed through at dinner time , and thought it was noisy. We did have a couple of lunches there, which was peaceful, but the menu was restricted in vegetarian selection. Ice cream had bo be paid for or bought in a package with drinks. The sun deck was like squashed sardines, sun bed after sun bed close together. Loud music was blaring - anything but relaxing. Where we found sanctuary was on the balcony. Another source of irritation was on leaving the elevator. We might be the only people exiting, but people entering would push past us before we could leave. After a few times we would put our hand up ask them to allow us leave first. Body language is international! On passing fellow travellers in the corridors we were always the ones to acknowledge them. It's as if eyes down was the rule. Had it not been for the attitude and meal time manners of most of our fellow travellers we would have thought it was a fantastic cruise. We have cruised with Princess a few times. There is no comparison. Even a Thompson cruise was more enjoyable. I acknowledge one cannot blame the company for peoples' behaviour but I think it will be a long time if ever before we take an MSC cruise, and if we do so it won't be during school holiday time. Read Less
Sail Date July 2015
Having cruised with Carnival, Norwegian, Royal Caribbean, Costa and MSC before, you can hardly call me loyal to any one cruise line. However, even though I would probably prefer Norwegian and Royal Caribbean to MSC, I still think MSC does ... Read More
Having cruised with Carnival, Norwegian, Royal Caribbean, Costa and MSC before, you can hardly call me loyal to any one cruise line. However, even though I would probably prefer Norwegian and Royal Caribbean to MSC, I still think MSC does a decent job of deliverring value for money. If you do not expect lobster or steaks for dinner, you will most likely be satisfied with the selection on the 7-course Italian inspired menu. Food at the buffet was OK, too, but as previous cruisers have commented, it was difficult to find seating at breakfast and lunch. Overall, I found the staff attentive, especially Ni Luh Eka Rian serving at the Rendez Vous Bar on deck 5 outside the restaurant. At times, it was somewhat noisy at the pool side. However, part of it was due to dance instructions given by the most energetic male instructor I've ever seen on a cruise ship. How I would love to have him at my local gym! We had minor issues with lack of service by our cabin attendant, but when we reported it to the reception, the matter was dealt with. Unfortunately, part of deck 14 and 15 is reserved for passengers from a certain category of cabins, which meant that especially on the sea day, there was unused deck chairs in the reserved area whereas there was a lack of chairs in the rest of the ship (beware: hoarders get up before 8 am,). We benefitted vastly from the Allegrissimo beverage package, especially given the fact that water is not free at dinner in the restaurant and neither is coffee or tea. We found that the choice of beverages included in the beverage package was far better than on a previous cruise in the Mediterranean with Costa. As for the ports of call, Bari was easily accessible by foot. Katakolon itself was not worth a visit ( but go to Olympia - there are local tours there less expensive than the tour organized by the ship). Istanbul was interesting - we went there on a good 8-hour tour organized by MSC. In Dubrovnik, the MSC Poesia did not dock till 11.30 at which point everybody seemed to want to get off the ship at the same time! That procedure was very poorly handled by MSC, and I was surprised to see several hundred people crammed in the corridors and on the stairs waiting to go ashore. We took a local bus to the old part of time to go up by the cable car to enjoy the spectacular view from the top. On a previous cruise we have walked the wall surrounding the old town, which is highly recommendable. Overall, the MSC Poesia was, however, docked fewer hours than on our previous cruises to the same ports with other cruise lines, so time ashore was limited in all ports except Istanbul. If you arrive to Venice by plane, you can take the airport bus from the Marco Polo airport to Plaza de Roma, but remember to buy the tickets in a ticket office in the airport as the fares are much higher if you buy the tickets on the bus. From the Plaza de Roma, take the People Mover to the entrance of the cruise harbour ( 1.5 Euros for a very short ride). There is a free MSC shuttle from the port gate to the MSC Poesia. Read Less
Sail Date July 2015
That was our 3rd cruise with MSC. We experienced Fantasia and Opera prior to this one and I must say this one was the worst one of them all. Where do I begin. Entertainment was 0 to nothing, shows were awful, daytime there was nothing to ... Read More
That was our 3rd cruise with MSC. We experienced Fantasia and Opera prior to this one and I must say this one was the worst one of them all. Where do I begin. Entertainment was 0 to nothing, shows were awful, daytime there was nothing to do, we had one 12 year old that was bored out of his mind. Ricardo that was supposed to be the person to lead the Young club was never there during the day and most of the time never there in the evening. If my husband and I wanted to go to casino we would have to take turns because our son could not come with us. In lounges he was bored because there was nothing but singing going on and that was not something that 12 years old kid would like to do. When Ricardo was actually there for a few hours that we would leave our son there, he would make him watch the movie or play the video game. What is the purpose of that person to be on the ship? Juniors club on the other hand was a joy for our 10 year old daughter and when we asked if our son could join them we were told no. So what preteens and teens are supposed to do on the ship? Most of the crew were catering to Italians, French and Spanish people on board. We did not know our dinner waiter's name until the 5th night when we tried to talk to him which ended up only a few minutes and he was back to the table next to us with French couple having conversation. In a few quiz times that they had during the day, when we were giving the answers unfortunately French, Italians or Spanish people were picked as a winners. Food was exactly the same as on two other cruises. If you plan on taking more than one cruise with MSC be prepared to eat the same food. Every time the band starts playing everybody leaves the room. Wouldn't you think that the sign, doing something wrong? I do have to say that Maximo who was in charge of Entertainment on Fantasia and Opera did an awesome job and we loved every bit of it. May be others need to take a look at how it's done. Everybody had a smile on their faces on Fantasia and Opera unlike Poesia everyone of them looked like their were bothered by us. At least 10 crew people knew our names and talked to us every time they saw us on Fantasia and Opera and on Poesia all the waiters were bunched up in the corners talking to each other.There was no positive what so ever on this ship, sadly to say that. This ship was the biggest turn off for MSC cruise for us, and we have another one booked in July 2015 with Sinfonia if that will be the same we will never ever cruise with MSC again! There are a lot of other things to say that is negative about this ship just can't put it all here. Bottom line is if this will continue they will loose a lot of America family stationed overseas because we do share and it is a small world. Read Less
Sail Date November 2014
I would never go on the MSC "Poesia" again after the Glacier and Mediterranean trip I just experienced. To begin the Australian and New Zealand people were misled when they said it was a 23 day cruise. Only later did we discover ... Read More
I would never go on the MSC "Poesia" again after the Glacier and Mediterranean trip I just experienced. To begin the Australian and New Zealand people were misled when they said it was a 23 day cruise. Only later did we discover it was 3 back to backs. and that is where the trouble began. We had to endure 3 lots of the same theatre entertainment as the acts were not changed. And the activities were exactly the same all the way through. Some of the entertainment in the theatre was the exact same as "Lirica " in 2013. The courtesy of staff had to be questioned. The female staff on the reception desks were rude and ignorant. The tour desk was diabolical. Courtesy to guests was non existent. The organisation of the tours was poor to say the least. On at least 3 tours we did not get the required amount of time in as they were too slow and disorganised to get us off the ship for an hour. This meant our tours were shortened. And it always seemed to be the English speaking people who got off last on trips. When a group of us approached the tour organiser and the guests manager after they had most royally mucked up our Gibraltar tour all they could offer us was a half refund for a 4 hour tour where we saw nothing of what were supposed to. The bar staff on Level 13 were slow and unless you ordered liquor they were not really interested in serving you. We did have a lovely steward on our table in the dining room and this compensated for the poor service upstairs. Guests with diabetes were told by the reception staff to put your needles in your room bin and let the cabin stewards deal with it. REALLY! Three of us had damage done to our cases as they were taken from the bus to the ship and nothing was done to our satisfaction. When anomalies were discovered with charging of bills nothing was done until querying it three times. The rudeness and arrogant attitude of some of the European passengers left a lot to be desired. i did not appreciate being pushed to the back of a lift as i was trying to get off at my level on several occasions by such people. All in all these things spoiled a good trip and if it had not been for the group of us at our eating table the 23 days might have been worse. As an MSC member I am totally disgusted and thoroughly annoyed that this trip was ruined by MSC incompetence. Read Less
Sail Date August 2014
I wanted to share my observations from our recent cruise of the MSC Poesia. We traveled December 1-11, 2012 and were in cabin 10126. We are experienced travelers and this was our first cruise with MSC. We were asked by friends to join them ... Read More
I wanted to share my observations from our recent cruise of the MSC Poesia. We traveled December 1-11, 2012 and were in cabin 10126. We are experienced travelers and this was our first cruise with MSC. We were asked by friends to join them for our wedding anniversary and in total there were five couples traveling together. It is always helpful when giving feedback to start out with positive things, and there were things I liked about the cruise. I thought the ship itself was very pretty, and well maintained. The ship was clean and attention paid to detailing. The evening entertainment was very good in the Bar De Poeti, both Greg and the dark-haired woman with whom he performed, were very good. The four-piece band in the same room was excellent and good for dancing, providing a wonderful variety of music and tempo. The two bands in the Zebra Lounge were very good and entertaining, although their Latin music repertoire was lacking in salsa music. The evening shows were very good and the acrobats and adagio dancers were very entertaining. The excursions were very good, and we found them well organized and informative. The port in Jamaica was especially pleasant for walking around and shopping. Staff that was especially helpful was Henry at the reception desk that helped me resolve a problem that I was having with the Internet. The bar staff at the pool bars were very good, they made good drinks and the serving staff were attentive around the pool deck, without being over-bearing. The food and service in the dining rooms for lunch and dinner was not as we had expected. The first three mornings we had breakfast in the buffet, and it was so awful we had the remaining breakfasts in the Le Fontane Room where we could order our food and it would be served hot. The breakfast buffet had consistently cold and overcooked scrambled eggs. The bacon was undercooked, not crispy and wallowing in grease. The breads were consistently dry, flavorless, and tasted like cardboard, especially the muffins and croissants. The orange juice was just colored yellow water, with a tinge of watered down flavor. There was no nova served in the buffet. The toasted breads, English muffins, and bagels were cold and stale. Breakfast in the Le Fontane Room was served warm, the breads were generally more normal tasting. Mario, the matre de of the breakfast room had the staff well-trained and most of the time we got what we ordered timely. The lunch buffet was generally unappetizing and had few tasty dishes that were enticing. The hamburgers were consistently overcooked and dry. Sandwiches were sparce, and we never saw deli sandwiches with roast beef or turkey (the turkey sandwiches that were served was one lone slice of processed turkey on stale bread). The International corner offered good dishes, but were spicy and most of the women would not eat it because of bad breath and upset stomachs from eating curry dishes. Fortunately the pizza was consistently! The dinners on the cruise were horrendous. Consistently for ten nights, our dinners would come out cold, overcooked, tasteless, and in some cases spoiled. When we would ask out matre de Fausto to assist, he would return dishes to the kitchen and then never follow up to see if we were properly served and people were satisfied. My wife resorted to eating the Caprese salad, a Caesar salad, and the consomme 8 of the 10 nights! The first evening the struggle with our Captain and servers was getting soda water (water with gas) served to us at no extra charge instead of flat water. After considerable debate and insistence, staff relented and brought soda water to six of the ten guests who preferred that beverage. Staff was trying to charge us per glass for the water or asking us for soda coupons and we refused. We were not asking for cans of soda, but rather soda water from the bar gun. The Caesar salads were generally good, but one night one the Caesar salads came out without any dressing? How is that possible? We asked for some anchovies for the Caesar salads and Fausto brought out an entire dinner plate of anchovies nightly, to make the point to the annoying Americans. On the second night one of our dinners came out with pieces of aluminum foil in the dish. The salmon served every night were typically inedible because they were so badly overcooked and often were laden with bones. The sirloin steaks with Bernaise sauce were 3/8 of an inch thick, and were consistently overcooked, tough, and inedible. There were sent back by numerous people at our group, numerous times. The only steak in the ten days that was edible was the tenderloin medallion on evening 9. Twice during the course of the trip, appetizers with baby shrimp and scallops were served. The first time, the shrimp were totally mushy and smelled bad. Five of us returned the dish back letting the server and Fausto know that the shrimp were bad. We asked him to let the chef know. In a subsequent conversation with the head chef, he was never advised of the problem. Meaning our concerns was killed by Fausto and the problem not corrected. Several days later (evening 9) another shrimp appetizer came out and it was mushy, sticky, and did not taste right. We brought matre de Mario to the table and brought this to his attention. He agreed with our assessment and promised to let the chef know. On the second formal night there was a surf and turf dish offered. Five of the 9 persons having that dish returned the lobster for being soft and mushy, and inedible. Mario was called over, once again recognized the problem, and took the dishes to the kitchen. Three plates of new lobsters were brought back, but two of the wives never received their dinner. Mario did not follow up to make sure everyone was served and that it was followed through. By the time we asked our server what had happened to the other dishes, it was late, the women were angry and not wanting any food (it had already been over an hour and 20 minutes since we sat down and now approaching 9:45 pm). The pastas that were served were bland, and the sauces were not very appetizing. Many of the dishes were left unfinished. Overall, the food at dinner in the dining room was unappetizing, inconsistent, and very disappointing. We referred to our cruise as the "Weight Watcher Cruise" because most of us usually left the tables hungry, or ate more salads to fill us up. The desserts were fair, but in the ten days we never saw any pies, or chocolate cakes. On the 10th day, for the first time ever, we saw a brownie served at lunch. We ate at the sushi restaurant one night, and the food was pretty good. Very expensive, but good! I also want to bring to your attention about a challenge I had with the Internet service. I bought the very expensive 8-hour package, and one night I clicked the log out button but did not wait until the window had closed (there is apparently a lag time because the service is quite slow). As a result I did not log out completely and burned through several hours of my valuable Internet time. When I realized the error I went to the reception desk to ask for assistance and restoration of my time. Front desk clerk, Henry, was calm and very helpful. He was trying to contact the IT Manager, but could not get anyone to answer the radio pages, or telephone. Finally, the assistant IT Manager, Irene, came and was very uncooperative, and did not offer to solve the problem. Henry had to write up a memo that was sent to Italy. Due to the time difference, we then had to wait nearly 12 hours for a reply to see if my time credit was restored. Irene, said she did not have the authority to solve the problem, nor gave me a code for a small credit of time so I could solve my business emergency. I had to wait until the following morning, until Genoa staff could respond. I was eventually given several hours credit and expressed my gratitude to Henry. Why is your IT staff not empowered to solve problems immediately, and more importantly, what I was looking for was a little reassurance that my request would get to the proper authorities in a timely manner, and not fall upon deaf ears. I had a very sensitive time frame to solve a very important business challenge. Instead of Irene saying, that she would send the email out right way and let me know when the message was confirmed, I had to throw a fit to get her take action. She wouldn't even give Henry proper direction to make the problem go away. She just walked away from both of us! This is unacceptable behavior, on so many levels and evidences poor training, poor supervision, bad attitude, etc. I was at the reception desk when a woman approached the staff saying that she had just fallen down and hurt herself. The infirmary was apparently closed at this time, and she could not go down there for timely attention. Instead of staff following through with the woman and letting her know they would check on her later in her cabin, or offering to have the nurse check on her, she was told to go to the infirmary on her own when it opened four hours later. Really? We also enjoy dancing very much and thought the disco was a great room. Unfortunately, the room never had any people in it. The problem is that the average cruise age group is fairly old, (well over 50, as we are) and there are not that many younger people who would enjoy contemporary disco music. Because the disco first opens at 11pm, most of the cruise passengers are heading their cabins by that time. Moreover, none of the entertainers in the lounges promoted or reminded the guests that the disco was opening at 11pm. Those passengers that are still awake are not really aware that the disco is open. It is suggested that the other music venues cross promote and let people know that the disco is open. Other suggestions are to hold receptions, or special promotions in the disco during the happy hour to get people up there, and or open the disco at 9pm so that people after dinner can first go up there, and be enticed by special drink promotions or mixers. The gym equipment on the ship was extremely limited and outdated. Compared to our experience on the Freedom of the Seas ship, several weeks earlier, this gym is grossly under-equipped with outdated machines. There are only hand weights that go up to 15 pounds and many of the guys were complaining about this. There should be a water dispenser in the gym area, in addition to the one by the hot tubs. For a ship that allegedly just got went through a total rehab, and a makeover, what happened to putting in state-of- the-art equipment? The Spa was very nice, but when I had a massage and the girl was asking for a tip, I was unable to add a tip onto my charge. I explained that no one in gym clothes carries cash with them, and in fact we are not supposed to carry cash anywhere on the ship, because virtually every activity on the ship is driven by your ID card and 15% gratuity added to every activity automatically. My masseuse was unfortunately denied a tip because I had no ability to add a gratuity by my receipt. I don't care that the Spa is a separate franchise; not my problem. If I can sign for goods in Duty Free, or the Bar, or the various items sold on the pool deck, or signing out a towel, I should be able to add a gratuity to a spa service. It's not rocket science. Overall, I can tell you with 100% confidence that I would never take another MSC cruise, even if it was given to me. So please don't send me a voucher or coupon for a cruise discount. It's wasting paper. Dinner and food service for our group was a running joke. Two people in our group are travel agents, and the couple that invited us on to this ship are MSC VIP's , and they each vowed never to book anyone on MSC. I found the lack of training for the serving staff (often no silver ware, not checking water glasses, no picking up dirty dishes in a timely manner, not getting the orders correct, not following up on dishes served or returned, etc.) the poor skills of the matre de, especially Fausto, to be unacceptable. The inconsistent food quality and presentation was bordering on incompetent. How can food leave the kitchen without any quality checks? I had to make the matre de sit down and taste some of the awful food so he could believe we were not exaggerating. Considering that this was our wedding anniversary cruise, it was most disappointing, and we can promise you that we will not return, and we will not be recommending this line to our friends, and that we have let our travel agent know about this, and I will be posting this letter on TripAdvisor.com. You have a lot of work ahead of you if you plan to be marketing this cruise line to Americans and our ports. Read Less
Sail Date December 2012
started of with msc changing our flights both ways to Genoa, to milan and niceboth with a 2 hour transfer each way. also at milan airport on way back dumped at airport with 11 hour wait, on arriving at port total choas we had express ... Read More
started of with msc changing our flights both ways to Genoa, to milan and niceboth with a 2 hour transfer each way. also at milan airport on way back dumped at airport with 11 hour wait, on arriving at port total choas we had express boarding but no help provided, got onto ship past security couldn't help notice the smiling faces .the ship was very good well layed out very clean but found the italian crew very rude and not very helpfull ,the buffet was awfull and utter choas found that the rest of the passengers mostly italians very rude with no manners at all hardley any brit speaking passengers , the evening meal was mostly cold and looked like reheats from lunch (pasta dishers ) booked early sitting but ended up with late sitting found it was to late eating after 2130. the shows were mostly opera children were running round with out supervison spoilt the whole evening .found the reception staff very rude as was the accounts desk no help at all ,didnt like paying for water at the evening meal thought that would be free , shuttle buses at each port were arip off were not told about local buses which were less than half the price all in all a very bad cruise would never recomend msc to any one it cost a lot of money go some where else very unhappy Read Less
Sail Date April 2011
Ship Info: The Poesia is very sophisticated and has a quieter "feel" about it. Ship has two very large lounges which are great for dancing and activities. Ship is not overly smokey...like other ships, one side for smokers, and ... Read More
Ship Info: The Poesia is very sophisticated and has a quieter "feel" about it. Ship has two very large lounges which are great for dancing and activities. Ship is not overly smokey...like other ships, one side for smokers, and some totally smoke free. I thought this might not be the case, but I have been on other cruise lines with more smoke issues. Ship is very clean and staff is well trained and very polite. Input on some specific areas: - swimming pools are well designed/there are 2. If you don't want to fight for loungers, just go to the pools and use the "edge"...no problem. - there is a large screen forward, by the pool...but unlike other ships, they keep the volume tolerable and it was not a distraction. -SPA: great area. They have a juice/coffee bar in the reception area, as well as a lounge area. There are 3 hot-tubs/indoor/with a great view outside there, and nice/ large/ all tile mens and women's steam rooms. Also a sauna. All complementary. -Gym: small. not alot of equipment, ie, no rowing machines. Does have bicycles, elliptical and treadmills. Free weights. No organized classes in club area...if you want classes, yoga or otherwise...not offered on this ship. -NO CHAIRS ON PROMINADE DECK. This is a big deal for me. If you want to read outside, look at the waves, be out of the sun and crowds......no can do. - no typical "Jamaican" band poolside. They play a variety of taped music. - since they make major announcements in 5 languages, they keep them to a minimum, ie, no major daily events "hawking" / announcing excursions/ etc. Ship is therefore quieter. - ship has NO SUNDRY store. If you need an aspirin or any Over the counter medicine/ peptobismal, etc, you must go to medical. If you need batteries for your camera, you are out of luck. -you are unable to leave a message when you call someone's cabin. Activities: -the ships "team" does a nice job of offering varied programs. The crafts projects looked fun and were popular. The Dance lessons were fun and the skits and contests were well attended. Service: -cabin stewards did a great job. Always had ice and any request taken care of. -bar staff does not push the drinks, a nice change. -front desk a bit "brisk", but were professional. -dining room wait staff did a great job. 2 seatings/ 5:30 and 8:00. Shore Excursions: -the MSC web site is a bit different, and when you investigate excursions, they give no TIME of day for the event. In fact, even once you reserve it, you do not know when you are going until you receive the "program" in your cabin at 2100 or so the night before you go! So if you want to try and do more than one activity in a port, plan them yourself. They have you "muster" and leave the ship together for excursions, but they run them well, in a low-key way. I found some of them to be very reasonable, unable to book privately at any better price. -The ship did change the times to be in port for one stop/ St Maartan between when I booked and departure. Stateroom: - appear slightly smaller than others. Saying this as room had only a single chair in it, vs "sofa" many others have. Most rooms have "bunk beds" on the side bulkheads, which fold down for use. As a result, the cabins lack shelving on the bulkheads and the "nook and cranny" storage other cabins have. -they provide body wash and shampoo in shower dispensers. -believe that only certain categories of stateroom receive a robe. -climate control was excellent and accurate. Dining: - food is adequate. I would say it is the lowest rated in presentation, preparation and selection of any of my cruises. They repeat the menu if you do a B2B. Also, some entrees were excellent first week, and poor the second. They have an american/ italian/ and "offered every night of the cruise" sections. - gelato is offered for dessert each night in the dining room. -Pizza in the buffet is always hot, fresh and good. -Buffet line vs "Pod" design is a major flaw. Lines/ crowds/ congestion were there, but I have been on ships with worse. Lunch menu is the same most days. Port side has "grill" offerings, starboard side has the pizza. Sandwiches and cookies, the more American idea of lunch are offered at 1600. Sandwiches the same each day: tuna, chicken, egg and shrimp salad. -room service food is limited to above sandwiches, fruit plate, salad...don't think anything hot. -AM room service is continental only: coffee, rolls, juice, yogurt. No cereals. -Cappuccinos and espresso's are reasonable at the many bars...I think $2/$3. -In the dining room, there is an option of a house red or white which is very reasonable....$3/glass and $8 a carafe....also full wine list/bottles per usual. Entertainment: -They make good use of the entertainers on board...many do slightly varied acts on different nights. -They have at least one opera night....go for a change of pace. -"Production" element of theater performances is not as high as others. Simpler can be good also. - the female headline singer is very good. Male acrobats are super. -if you do a B2B, some of the shows are repeated....good time to visit other lounges! Embarkation/ Disembarkation: -embarkation was well run and staffed. -disembarkation was comfortable and calm in getting off the ship....once off, the wait for customs and taxi was a bit much. Read Less
Sail Date January 2011
My wife and I booked on a Christmas Cruise on MSC Poesia and were anticipating a wonderful time. We should have known something was up when our cabin was changed at the embarkation desk, with no reason being given. The embarkation process ... Read More
My wife and I booked on a Christmas Cruise on MSC Poesia and were anticipating a wonderful time. We should have known something was up when our cabin was changed at the embarkation desk, with no reason being given. The embarkation process went relatively smoothly, and we were escorted to our cabin. We had asked for second seating on the meals and were assigned to the first seating. We joined a long line of disgruntled passengers on the first night who shared the same problem we did. We were successful at getting the change in meal times and ended up at a table for four with a wonderful couple from Miami. Our meal service was severely lacking, to say the least, and we attributed the poor service to a lack of training. It may seem like trivial issues, but when you add them together, it mounts up and ends up with a poor experience. Things like, not taking meal requests from the women first, no water at the table, forget about ice or a second glass, no introductions by the waiter or his part-time assistant, wine service arriving at the completion of the meal, reaching in front of guests to remove plates and utensils. We had purchased the wine package for our meals and the waiter could make no recommendations to us, primarily due to communication issues, but he made no attempt to seek assistance to answer our questions. The menu choices and presentation were also lacking, one entree, called a Bolognese Delight consisted of three meatballs and a quarter of a potato!!!! When we ordered fish, it was overcooked and very dry, and forget about ordering a cut of steak, it appeared to have been boiled. Coffee was served cold and when brought to the attention of the ass't waiter, he laughed it off, but he did bring another pot. Mid-week, my wife and I were offered an evaluation form about the service in the dining room, our table mates were not offered this survey, but after requesting one, they got one. We were honest in our evaluation, and the next night, some of the points we brought up had been addressed and changes were made. In fairness to the staff, I can't blame them, they did not get enough training to perform their jobs correctly. The ship was extremely clean, and our cabin attendant was excellent, that offset some of the negativity we encountered in the dining room. The entertainment was lackluster by the dance team, the singers were adequate, and the contortionist and gymnasts, etc were above average. We have to consider that the make-up of the guests was primarily European, and most of the entertainment was in a language other than English. We were disappointed in the types of excursions that were available, and as a result we negotiated on our own with local vendors. We were able to receive tours and excursions at about half the price quoted by the ships personnel. Overall, it appeared as though the crew was uninterested in customer service, they seemed to be more interested in walking around looking bored. We had conversations with others on the cruise who shared our views and we will certainly make other choices for our next cruise. Hopefully, MSC will read these reviews and take what is being said here as constructive criticism, and they will learn from it. Read Less
Sail Date December 2009
MSC POESIA is a wonderful first class cruise ship with perhaps the best comfortable balcony cabin we have ever had ? as for the food we were quite contented for we breakfast at the self service cafeteria on deck 13 and occasionally ate ... Read More
MSC POESIA is a wonderful first class cruise ship with perhaps the best comfortable balcony cabin we have ever had ? as for the food we were quite contented for we breakfast at the self service cafeteria on deck 13 and occasionally ate there at lunch-time although the splendour of the LA FONTAINE RESTAURANT was excellent for the seven course evening meal which i must say i did not eat at any time seven courses !! however i purchased a superior wine and table water vouchersprior to boarding at £92.00 < mean i ISTANBUL at board on got cruising start to nation seventh that mind in everybodyso with this in mind we come to the tours ashore MY WIFE unfortunately cannot walk about for too long and has difficulty in climbing?descending stairs owing to her knees and a respitory complaint THEREFORE we enquired at the tours office on board about the tours to BARI,OLYMPIA,IZMIR,ISTANBUL AND DUBROVNIK all to be told that it was impossible for her to take any tour whatsoever because of her medical complaint< i tried to explain that it was possible if she could go at her own pace ? the european tour guide said that it was totally out of the question!! AND YET she and i went to IZMIR for the day on a taxi ride for four hours at acost of 75 euros likewise we took the road train outside the port gates around the city of BARI and also the shuttle bus into the centre of DUBROVNIK yes i am afraid to say that the MSC POESIA CRUISE SHIP is a wonderfl cruise for anyone young or old but the downfall is unfortunately the language barrier WOULD I TRAVEL WITH MSC CRUISES AGAIN I THINK I WOULD LIKE TO SAY YES ON THE PROVISO THAT THE MSC COMPANY DID SOMETHING ABOUT THE LANGUAGE BARRIER as finally with regards to the language barrier on disembarkation at VENICE we were all out of our cabins by 0730 hours to sit around in the ship's lounges until 1030 hours where we were then herded into the terminal building on the dockside to wait for transportation at 1230 hours to be taken to the airport for a 1630 hours take off flight to GATWICK therefore we never seen the city of VENICE at all once again if we were prepared for this DISEMBARKATION SHAMBLES and believe me it really was ? then we could have arranged for something a little better than to waste atotal day sat around in terminals and airports BUT THE LANGUAGE BARRIER WAS ONCE AGAIN AT THE FOREFRONT Read Less
Sail Date October 2009
The flights were great to and from Venice using British Airways and checking in to the ship was no problem. Our cases arrived soon after we were shown our cabin which was a double cabin with balcony. The cabin itself was adequate with ... Read More
The flights were great to and from Venice using British Airways and checking in to the ship was no problem. Our cases arrived soon after we were shown our cabin which was a double cabin with balcony. The cabin itself was adequate with plenty of wardrobe, cupboard and drawer space. There was a stocked mini bar, (all contents had to be paid for)...nothing free or included. A safe is available within the wardrobe. The ship itself is opulence with a plus. Everything is glass, crystal, chrome or brass and fully carpeted. There are plenty of lifts to take you anywhere. OK THATS WHERE THE GOOD BITS END....now the bits you REALLY don't want to hear.... If you are Italian then book up...if you are not then don't...the staff (excluding catering and cleaning) are extremely arrogant to the point of being rude. EVERYTHING that requires being paid for is expensive...at the time of writing this, the cost of: 1 x Large beer (half a litre)...4.95 Euros (about £5) Spirits about the same. House wine at dinner about £4 a small glass Water (yes...you are expected to BUY it) £2 a bottle. There is even a notice on the hot water urn in the cafeteria that "Filling bottles or containers from this unit is Prohibited" you can purchase books of 14 tickets for about £60 saving you around 50p a drink. TIP. Buy all the drinks you need ashore....water. beers, wine....everything you need for your cabin/balcony...you will save a fortune. In the waiter service restaurant you will be seated with people who speak English (other English, Americana, Australians etc). The food itself is OK....not great...just OK. Breakfast Cereals, Streaky Bacon (extremely greasy) small hard sausages, fried or scrambled eggs, beans, rolls, various cold meats, various breads, fruit....the rest was continental. Lunch was more of the same. Tea was tea/coffee, cakes, biscuits. Formal dinner was waiter served and was quite good but the portions could have been more and NO, don't ask for more...you wont get it in THIS restaurant. Again wine, beers or WATER has to be purchased. Don't bother with the 'Wine tasting' event...its a con...its a wine lesson. One whole hour talking about wine and their regions, then come two small glasses of wine to each person. Purchase a bottle of wine in that bar and it will set you back around 35 Euros...or if you really must then a small glass for around 9 Euros. The entertainment was grim. If you like dancing girls then that's OK, because that's all there was 80% of the time. Other than that there was a juggler, a magic act that lasted 30 minutes, two Acrobats (who also filled in on another evening)...they were quite good and a man and woman singer who weren't. THATS WAS IT for the whole 7 days. On the first 2 days the house was packed as people didn't know what to expect. By the 5th day people were walking out 15 minutes into he show...bored. There are plenty of bars to visit but only one ore two that had anything going on. The Zebra bar (take your dark glasses) was OK for the first 2 days where all that happened was the compare taught dancing lessons (all in Italian). That's OK but...pleeeease MSC, NOT EVERT NIGHT. There was a small intimate bar if you like Jazz...that was quite good...but remember the cost of the drinks. Like all ship Casinos, the roulette is American (Double Zero wheel). If like me you are a gambler...you will know what this means...more profit for MSC. There are slot machines galore including video poker. What was disconcerting was when playing the video roulette. Bets were placed, the wheel would spin, the ball would ALMOST drop, then the picture would disappear for about one second...the reappear with the ball dropping into a number that you KNOW would not happen on a real roulette table. I'm not suggesting anything here but I would not play them often....be warned. The cleaners were all very polite and helpful. The catering staff slightly less so. I can only agree with another post on here regarding the general staff...if you are Italian...no problem. If you are English...be warned. You could literally spend hours looking for someone to speak to who you could understand easily...must be VERY frustrating for elderly people. Every day I had German information sheets left in my room. I AM ENGLISH. I requested at reception to be left English Information sheets...but no...The German sheets still kept coming untill I left a note on the bed. Get your beech towels and sunbed EARLY otherwise forget it. There is a notice in the daily program reminding everybody of the rule about 'reserving of sunbeds'...which is half an hour....nobody takes a blind bit of notice, so prepare for arguments with people you don't understand and who don't understand you. In Istanbul, the currency is Turkish Lira. Disregard ANYTHING the reception on board tell you. They are not interested in Euros. Do NOT try to exchange Euros or anything else in their banks...if they see that is what you are in their bank for, they wont even serve you. Get your local money from an ATM, they are everywhere. I should state that this is a consensus of opinion taken from around 30 English people on board at the end of the trip. Some people were mediocre, most would not take an MSC cruise again. You pay your money...you take your chance. But take plenty of the former as you'll need it. Read Less
Sail Date October 2009
My husband and I have taken 32 cruises, mostly on Celebrity Cruise lines. This cruise line is not for Americans; they don't like you and don't help you with anything. They charge you for water; we couldn't get a glass of ... Read More
My husband and I have taken 32 cruises, mostly on Celebrity Cruise lines. This cruise line is not for Americans; they don't like you and don't help you with anything. They charge you for water; we couldn't get a glass of water without pay 75 cents,they were pushing drink packages and we finally bought a sparkling water package and they left us alone. Drinks are so expensive on this ship; a beer was $9 and a glass of wine is $17, of course you can buy a package that will save a small portion. We had a balcony cabin which was nonsmoking and the people next door were smoking; they did not help us when we complained. People on the ship are pushy and very loud; dining room is noisy because they all talk very loud. Food was worse than a TV dinner; we met a few other Americans and we all said the same thing, they nickel and dime you for everything. The ports were fabulous and we enjoyed all of them. The ship is very pretty and our balcony cabin was very nice; hard to get it cleaned on a regular basis. Coffee taste terrible and is only free for breakfast, they want you to buy espresso package to get good coffee. They had a restaurant where you could buy pizza and the pizza was good if you paid for it; in the buffet line it was terrible. My husband and I ate lots of pizza on this cruise that we paid for. They are very disorganized and getting on the ship is a nightmare. Celebrity cruise line is so organized and when you get to the port you don't have to carry your luggage inside to check in; not the case with this cruise line; you have to drag it in and then they take it from you. Everything was confusing and disorganized. If you wait in line to complain about anything at the front desk; the Europeans walk right in front of you and you finally have to say EXCUSE ME BUT I AM IN LINE. I would never take this cruise line again, we are going back to Celebrity where we are pampered and treated special when we get on the ship. Celebrity is a 5 star cruise line and MSC is a 1 star. MSC get annoyed if you complain and they don't do a thing. This cruise line is not for Americans who enjoy being spoiled while on vacation. We were in the buffet dining room and we needed silverware and the servers don't even try to help you. We had to get up and find clean silverware on our own. I could go on and on about the horrible experience on this cruise ship. If you are from the United States and want to take a vacation where you are treated with special care; DO NOT TAKE MSC CRUISE LINES. Read Less
Sail Date September 2009
We travelled to Venice under our own steam having caught a local easy jet flight. Getting to the port was easy and it was very helpful that we had completed the speedy boarding proceedure for MSC earlier in the week. We had also bought our ... Read More
We travelled to Venice under our own steam having caught a local easy jet flight. Getting to the port was easy and it was very helpful that we had completed the speedy boarding proceedure for MSC earlier in the week. We had also bought our drinks vouchers in advance in sterling( a bit cheaper than on board), and these were waiting for us to pick up- Boarding began about 11:30 and it was very easy to just wander on. Our cases weren't quite on board as quickly as we were but we had carried our beach wear on , found a few deck chairs, after a tour of the boat, and had a great afternoon. The boat is immaculate, and the staff are very welcoming and polite. There were four of us sharing an inside cabin, though this was a bit of a squeeze - due to our girls being teenagers, we really weren't in the cabin much. Towels etc are replaced as regularly as you want them to be. There was fresh fruit which was replaced, though we never felt hungry for it! The food is Italian/ European based, we loved it it was well cooked and served hot. We ate in the cafeteria for breakfast and lunch mostly and then the restaurant for dinner. The cafeteria basically means everyone can eat what they want which suited our pasta mad daughters well. There is also tea and cakes from 4-5pm, which brilliant for us English who like our brew:) We chose the early evening dinner at 7pm, there was a later sitting at 9:30pm. The waiters are very obliging and were happy to change our orders, bring extra deserts etc. The turkish group next to our table were served cheese and salads as an appetiser so all tastes were flexibly catered for! There were buffets in the late evening but we had always eaten so much we didn't want them! The food is not available 24/7 but we wouldn't have wanted it to be. We feel we got excellent value for money, yes you do have to pay for drinks, but for what we paid with free children, with all our meals, shows and the services provided we were very happy. Trips We are adventurous and not very well off when it comes to paying for four, so did most of the ports ourselves. Bari- walk off the ship- there are local tours if you want them- we just walked into town which is small- we watched the local fishermen slapping octopi around and then ambled back. Olympia- we paid for this tour as olympia is 30 km away from the port. You can take a local taxi tour for 140 euros, you can hire a car for a day and use it for four hours (that was a cheaper option!). You can catch a train to Olympia and then try and get a taxi back as the train doesn't come back in time. So in the end we paid for the tour and had a good time! Izmir- this is a big busy port, with not a lot to see, we walked for 40 mins to get to the centre, which had a lot of fake goods for sale and cheap tat and the we walked back. Istanbul- this was amazing! We walked out to the main road and got a tram to the Tokapi palace. We paid 20 Turkish Lira per person over 12 (beware our youngest was 11 and we had to pay for her as she looks older and we had left the passports with proof of age on the ship) . We then walked over to the Blue mosque and Haggia Sofia. The mosque doesn't charge but asks for donations loudly as you leave and the Haggia Sofia is 20TL per person- take your scarves for shoulders, don't wesr short shorts.We then went to the Grand Bazaar which was very entertaining and we enjoyed haggling. Dubrovnik - we walked in - about 40 mins and got a taxi back for ten euros - you'll need Croatian money for cafes and to walk the walls. The boat does offer a shuttle service at 8 euros for an adult and 6 for a child. The walls are great fun to walk and the scenery is amazingly beautiful. Venice- you leave the boat by 10:30 luggage is waiting for you in the hanger, having left it outside your room at midnight. We walked into the town having hired an apartment for three days. It is a delightful but very expensive place- a meal for four at a restaurant (pizzas!) was 100 euros hence the apartment so we could cook our own meals! The boat does takes you directly infront of St. Marks square on the way out and back and it is an amazing way to view Venice. All in all MSC is fantastic value for money especially for anyone who isn't tied down to being British and likes to be European and adventurous:) Read Less
Sail Date August 2009
Having booked this cruise some months ago and then read the reviews I can't say we were looking forward to this. Thank goodness I went and made my own mind up. We arrived at MSC's dedicated terminal at Venice at 12 noon. We ... Read More
Having booked this cruise some months ago and then read the reviews I can't say we were looking forward to this. Thank goodness I went and made my own mind up. We arrived at MSC's dedicated terminal at Venice at 12 noon. We had used the on line check in and were fast tracked. We waited for less than 5 minutes in the queue and were quickly processed, all four of us. Ready to board, but first buy some drinks packages, again simple and straightforward with staff who were pleasant and efficient. English was not their first language, but hey it was an Italian ship, owned by an Italian company sailing from an Italian port, so what do you expect? We were on the ship within half an hour and we were shown to our cabin on deck 11. A spacious balcony cabin brightly decorated and very comfortable. We then decided on a quick, if you can do a ship this size quickly, look around. The ship was outstanding. It was spotlessly clean and the public areas were spacious and well laid out. Time for lunch. Now this was where many reviews slated the Poesia. The buffet restaurant on deck 13 was large with floor to roof windows and amazing views. Sometimes you had to search for a seat but it never took more than a couple of minutes to find a table for four. The food was plentiful, always hot and very tasty. Yes it was aimed at the Italian passengers, but hey It's an Italian ship, owned by an Italian company sailing from an Italian port, so what do you expect? Salad dishes and cold cut meats were available as appetizers and soup was available, always piping hot.There was always at least 4 different pasta dishes, 2 types of pizza, 3 or 4 meat dishes, a carvery roast, burgers and sausage, lots of vegetable dishes and potatoes and the standard french fries. There was an abundance of fresh fruit and the Chef's deserts were excellent, particularly the tiramisu and the pannacotta. Every day the quality was very good and if food ran out it was quickly replenished. After lunch we returned to our cabin and were introduced to Olivier, our cabin steward. He quickly realized that we were a group of four and we hadn't noticed that there was no pull down berth in the cabin. The cabin was a three berth. Very promptly the ship staff were on to the problem. There were no four berth category 11 balconies available and when we met with the Housekeeping manager, at his request, we were given a complimentary inside cabin for our two sons, aged 16 and 14, one deck down for the duration of the cruise. MSC service is poor. I don't think so! Olivier was the turn down king. Every night a different pattern and never the same twice. I didn't realize so much could be done with a sheet. Needless to say he was suitably tipped at the end of the week. We had been allocated the 7pm (first) sitting in La Fontaine dining room. At first we thought this was a bit early but we simply tailored our day to suit and in the end we enjoyed this time as it allowed plenty of time to relax in the evening. The later sitting was 9 30 pm and some of our fellow travellers had a bit of an issue with it being too late and I have to say they were probably right. Our waiter and his assistant were both Indonesian and were very efficient and friendly and made no mistakes all week. We had been seated with another family of five and even with nine people to serve the service from the waiters was very good. Each night you could have the option of 7 courses. A choice of four appetizers, followed by salad, followed by a choice of two soups, then pasta or rissotto, then a choice of five mains (one fish, three meat and one veggie). A cheese course followed if desired, and then the deserts were to die for. OK you didn't get coffee after your meal and you had to pay for bottles of water but coffee in the coffee bar right outside the restaurant was 1 euro 10 cents. Water was included in wine packages. A minor niggle but no big deal really. The quality of the food was first class, it was always hot and we had no experience of it being dried out or tough and tasteless. The wine selection was extensive and if you didn't finish the bottle you could take it with you or have it kept for the following night. Service was efficient and you never felt rushed as there was adequate time to have a relaxed meal before the waiters had to prepare for second sitting. Nightlife was varied and for the wife and kids and our fellow travellers at table 528 the shows were the starting point. They were enjoyed by kids and adults alike although only lasted about 1 hour and were mostly visual (magicians, dancers, mime artists and acrobats) because of the multi lingual balance of the passengers. At this point in the day I usually enjoyed and hour or so playing some poker in the casino. The croupiers, almost all Bulgarian, were of varying standards but were all very pleasant and friendly, certainly to the English speaking passengers, they were a bit less so to the Italians, but that was quite clearly because of the Italian manners, or lack of them. They even dealt an amazing amount of winning hands to me. Thanks guys. Evenings were normally spent in the Pigalle Lounge, where two bands played each night before the entertainment team put on a short cabaret performance. Many before have complained of difficulties in getting drinks and being ignored by staff. Staff at the bar are reluctant to serve you as they prefer the waiters to do so but will give you a drink if you want one. But why do that when they have staff of the quality of Remus, our Romanian drinks waiter. After the first night and a short chat he quickly got to know what all nine of us liked to drink and was always making sure we did not go without and keeping us supplied with an endless supply of complimentary crisps, nuts and savoury snacks. He even made sure the soft drinks were kept topped up at the poolside in the afternoons when he started for the day. Ports and excursions are largely with the control of the Cruise line although the excursions, in common with other lines, were expensive. Ports are what you make them. All of the ports on this cruise are doable on your own. It is only if you want to visit Olympia or Ephesus that it might be better to use the ship board trips but everywhere else can be done on foot or local public transport. Previous reviews nearly made me cancel this cruise I am so glad I didn't. The ship is outstanding, the staff are more than adequate. It's not five star, but neither are the prices. It's a good four star though and will only get better as they learn how to cope with the demands of English speaking guests. Such a pleasant change to be on a ship where English speaking guests are in the minority and the atmosphere is very continental, but it's an Italian ship, owned by an Italian company sailing from an Italian port. What do you expect? Read Less
Sail Date August 2009
Embarkation went smooth, arrived around noon, in cabin by 12.45.Nice clean overal beautiful ship, cleanliness in public toilets could be better.The itinerary was great with the highlights, Venice ( perfect), Istanbul( visited Hagia Sophia, ... Read More
Embarkation went smooth, arrived around noon, in cabin by 12.45.Nice clean overal beautiful ship, cleanliness in public toilets could be better.The itinerary was great with the highlights, Venice ( perfect), Istanbul( visited Hagia Sophia, the blue mosque and the big bazaar, a very bustling city, great) and Dubrovnik( walked the wall, pfffff. a killer in the summer heat, but lovely views).Bari (we visited with the little train, which was good for a sunday). Izmir (we walked around a bit and returned to the ship to get a chair in the few calm moments when the crowds where not back yet).The port time was sometimes a bit short to see all we wanted, but we got a great impression off the places visited.Entertainment: shows were good, no pool side music band, entertainment team tried but it was not very classy.For us there were 3 problems with this ship, 1* very overcrowded, which means lesser service, chair hogs etc.all personel was friendly and they tried hard, but were overwhelmed by the crowds, Almost nowhere a shadow spot to be found which is hard in the Mediterrean summer sun. Swimmingpools were flooded with kids, not possible to swim.2* food choices, breakfast was good but every day exactly the same, we missed an ommelette and wafel station there. Midday buffet same problem, almost the same every day, here we missed an outside Grill, Pizzeria and a Pasta and Sandwich station. For an Italian ship the pizza was bad, 1 kind off pizza, very thick crust, nothing to do with "real" pizza. The grill was a very small piece off the inside buffet( 1 plate to be exactly), which gave hamburgers and that's it. Been on 11 cruises, never saw such poor choice off buffet. We had late seating which meant, no food available after "tea and cookies- nothing special, some dry biquits, a cake and a few kinds off dry breadrolls- from 4 - 5 until dinner at 9.15. First cruise i did not gain any weight.There was nothing to buy either except from some excellent ice cream at the Mojito bar.Pizzeria and Kebab was available ( at an extra cost, but reasonable) from 7.30.No buffet for dinner. A sushi place( at extra à la carte prices ) was always empty, no costumer in sight.Same for the wine bar and the 18euro per person place at the end off the ship.Dinner was ok, nothing special but fine, the Italian dishes like risotto and pasta were always very enjoyable.Beef were thin slices, never saw a steak. No lobster, but big shrimps on second gala night.Both off them were really nice, but not what we expected. Desserts, again nothing special, but ok.Dinner took 2 hours, but we like that, waiters friendly but did not have time to chat or smalltalk.3* the smoking policy, smoking was allowed in many places, some off the bars were disgusting with smokers everywhere. There were smokers in the forbidden areas, no one said anything!All in al we had a great cruise, but MSC is not for us, we prefer, Celebrity and Princess, mainly for the space ratio and the service and of course for the food. Read Less
Sail Date June 2009
This holiday was booked to celebrate the 40th Anniversary of ourselves and another couple in our party of six.  We have all travelled with MSC before and chose this sailing for the itinerary and to tie in date-wise with the anniversaries. ... Read More
This holiday was booked to celebrate the 40th Anniversary of ourselves and another couple in our party of six.  We have all travelled with MSC before and chose this sailing for the itinerary and to tie in date-wise with the anniversaries. In fact we met the other couple who were celebrating their anniversary on the Melody in 2001 and have remained friends ever since.We flew from Heathrow to Venice but because of a long delay in getting our baggage we were some of the last passengers to board, consequently it was all a bit of a rush.  MSC had organised our flights and it would have made more sense to get us earlier flights to give us more time to settle on board.  We arrived with just half an hour to spare before sailing!Our balcony cabin on Deck 11 was very nice with plenty of drawer and wardrobe space.  Our cabin steward was excellent and attended to our every need with charm and efficiency.We opted for 1st sitting in the Dining Room and were designated Le Fontaine Restaurant on Deck 5, Table 519.  Our problems began on the very first evening when we quickly learned that our waiter had trouble understanding what we wanted and got our orders completely wrong.  He was obilivious to table serving procedures and continually stretched across people to place dishes in front of people instead of serving from the side.  We had to wait ages between courses.  We managed to attract the attention of the Head Waiter (Luigi) who listened to our comments and did talk quite firmly to the waiter.  Each evening Luigi would be hovering to ensure everything was to our satisfaction and in fairness to Gede, the waiter, within a day or so he was much more alert and coped well.  He actually thanked us for helping to improve his skills!  It should not be the responsiblity of the passengers to teach someone their job.  The staff need a lot more training in all aspects of customer service and they need to be able to converse with passengers in their own language .  We spoke to other English passengers who were complaining about the same things but at least our waiter improved with a little help from us!  In fact he improved so well he certainly earned his tip at the end of the cruise.Breakfast-time and lunchtime was open seating in the dining room and you could not be sure to get your own personal waiter at these time. The problems with service, getting wrong orders and general bad attitude were much in evidence at these times.  We tried the self-service (Villa Pompeiana Cafeteria on Deck 13) on a couple of occasions but this was no better.  The staff there who served tea/coffee and were responsible for clearing tables were no better trained and could be quite surly if requested to do something.  At one breakfast-time in the dining room I was served my eggs and bacon etc before I had had my cereals - the waiter got very irate and could not understand why I was cross.  My husband ordered fried eggs with sausage, bacon and hash browns and was actually served one fried egg and tomato!  The waiters could not tell the difference between orange and grapefruit juice and did not have a clue as to what marmalade/orange jam was.  Trying to get a jug of cold milk for cereals or tea was a nightmare - we were always given hot milk and then had to wait ages whilst they fetched cold milk which invariably came in a small tumbler not a jug.  Simple requests which they would have understood had they have had the basic training.Staff would often be standing around chatting amongst themselves when out of sight of the Head Waiters instead of making sure tables were cleared or whether people needed more tea/coffee or toast etc.The bar stewards were very efficient and friendly, especially those on Deck 13 at the Mojito Bar where we spent many a pleasant evening.We ventured up to the Villa Pompeiana Cafeteria one afternoon for Afternoon Tea.  Big mistake!  Passengers served themselves for the sandwiches and pastries - which were absolutely delicious - and then had to go to one of four stations to collect tea or coffee. We found there were no English Breakfast tea bags and certainly did not want any of the flavoured fruit teas or Earl Grey.  I asked the server for English Breakfast tea only to be told "There aren't any". When I asked if some could be found I was told that he was too busy and I should find some myself. I asked a senior looking waiter to help who pointed to another station and said I should go over there and find my own.  Needless to say I stood my ground, telling him it was his job to ensure all stations were adequately stocked and asked him to find me what I wanted and bring it to my table.  Other English people around said "well done" as they too had been fobbed off by this same person.  I did get what I wanted in the end but I objected to the attitude.On the whole the food was good but we have had better both on other MSC cruises and cruise lines we have travelled with.  We feel that water with meals should be free as should tea or coffee after dinner - this was always the case previously and I know that whilst MSC is in the Caribbean these are not charged for - the American market would not accept charges for certain items so why should the Europeans be expected to for these as extras?We noticed that there was no-one to ensure that people used the hand sanitizers on entering food areas.  On other ships we have been on there has been a member of staff stationed at all entrances to insist that passengers use the hand sanitizers.  A lot of the time the hand sanitizers were not working properly anyway!The ship was very clean throughout.  There was always plenty of room to find a quiet spot and we had no trouble finding a sunbed on the days we wanted to laze out on deck or use the pools.  It was good to see the Pool Attendants being strict with people trying to save sundbeds all days and not actually using them.  If sunbeds were left for a long time unoccupied then the attendants would remove the towels and personal possessions.  Some culprits caused uproar when this happened and the Italian tempers certainly did fly on some occasions but the attendants stood their ground.The entertainment was adequate but not up to the standard experienced on other MSC cruises.  We did not bother with the Bingo sessions, the dance classes or the spa (too expensive we feel) and the art auction just left us cold but that is personal choice. I must mention the MSC Club Card.  We applied for this and it was sent in February together with a letter outlining our entitlements. We also received a newsletter.  Both indicated we would be entitled to 5% discounts on excursions and the spa treatments, welcome cocktail party and a 10 Euro Casino chip.  The Information Booklet in the cabin had information on the MSC Club Card and this had the same information as was sent to us but also mentioned a 5% discount in the onboard boutiques.  Having decided to book excursions and take advantage of the discount we visited the Tour Booking Office only to be told we did not qualify for a discount.  We went to the Reception Desk and a very rude lady there said we could not have discounts on excursions as the rules changed on the 2nd April and we were not in the right category of the Club to qualify.  I returned to my cabin and got the information book, having first asked our friends to check the information in their cabin book - we all had the same information.  I took the book, my letter from MSC Club and the newsletter details back to Reception to argue my case but was shouted at and told that rules were rules.  The lady said that it would appear that the information in the cabin books had not been updated, so I can only assume that all passengers on board had the wrong information.  The Club Card is hardly worth bothering with if you are not going to receive what is offered when the cards come through.  It now appears to only apply to services which we feel are grossly overpriced anyway.We feel that MSC has grown too big too quickly.  Previously passengers could rely on a more personal service, the staff were polite, well trained and were willing to serve their clients to ensure they had an enjoyable experience on board.  On the smaller ships the atmosphere was of people really having a good time, the captain and officers mingled with the passengers and the staff were trained to the highest standards in all aspects of the industry.  We have travelled with several cruise lines (e.g. Princess, Costa, Star Cruises, Thomson, First Choice, the former Airtours, Royal Olympic) sometimes on smaller ships, sometimes on larger ones but we have always had good service, well trained staff and value for money.  It would have to be a really good deal and attractive itinerary to persaude me to book another MSC cruise.  We might give the smaller ships in the fleet another chance but I doubt if we would go on Poesia again.  I would suggest that MSC look very carefully at their training schedules, ensure the staff are able to speak the languages of their passengers and generally get their house in order.  Read Less
Sail Date June 2009
MSC Poesia Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 3.0
Entertainment 4.0 3.4
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.4
Family 3.0 3.4
Shore Excursion 4.0 3.2
Enrichment 3.0 3.0
Service 4.0 3.5
Value For Money 4.0 3.5
Rates 4.0 4.0

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