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Sail Date: January 2009
We arrived to the Port of Fort Lauderdale at 1 PM, the time they told us we could board the ship. When we got the the terminal there were already approx. 500 people in line waiting to get in. When they finally opened the doors at 2:30 PM ... Read More
We arrived to the Port of Fort Lauderdale at 1 PM, the time they told us we could board the ship. When we got the the terminal there were already approx. 500 people in line waiting to get in. When they finally opened the doors at 2:30 PM there were approx. 1,000 people in the check-in line. All of this time no announcement were made advising passengers as to what the delay was. Another hour wait once inside the terminal building to get to the check-in desk. It was a good thing that it was not too hot or raining. We finally got on board the ship at 4:50 PM. The scheduled 7:00 PM sailing time was delayed until 8:35 PM since it took extra time to process people checking in. People were still checking in at 7:00 PM. They did make up the time lost and arrived in Nassau at the scheduled time. The lifeboat drill was also delayed until 8:30 AM the next morning. Some people managed to escape that since they got off the ship and went shopping. We had the 8:30 PM, Late Seating, for dinner. We arrived at the dining room at 8:50 PM only to find ourselves waiting in another line to get into the dining room. They had not opened it yet for the late seating. First seating passengers were still in the dining room. The second night was not as bad. They opened the dining room doors at 8:45 PM. By the time we finished dinner, with the slow service, it was 10:50 PM. We arrived at the 10:30 PM Late Show at 11:00 PM only to see the remaining 20 minutes of the show when it ended. We were not happy about missing the show. The show was the only thing that actually started on time. We had an Oceanview Cabin with Balcony. It was a spacious cabin with a king size bed and quite nice. A larger bathroom as compared to other ships we have been on. The entire ship was quite elegant with a lot of marble, paintings, sculptures, mirrors, etc. The layout of the ship was very good. It was easy to navigate from one part of the ship to another without getting lost. Not confusing as all. The food was average. No fancy presentations either. Service was slow. No midnight buffet on the first night and when they did have the midnight buffet on the pool deck it was just ordinary items on trays. No fancy displays or ice carvings. The disembarkation procedure was another disaster. We elected for Priority Boarding by taking our own luggage ashore. Passengers were told to gatherer in the lounges at 7:00 AM. They announced for the first Priority Group to disembark around 8:30 AM. They had moved no more than 10 feet when they announced for the second group to disembark and then the 3rd group 10 minutes later. Another 1 hour wait in a hot corridor to disembark. We finally got ashore at 10:00 AM. During the cruise there were no announcement made as to what was going on. No meetings about Customs Regulations, etc. The only good thing about that is you did not have to hear announcement regarding Bingo Games every 15 minutes. The crew was unfamiliar with the layout of the ship. If you asked one of them where the nearest restroom was located, they either did not understand English or did not know. Passengers making complaints at the Reception Desk were just smiled at and told that they did not understand. No compensation was offered for all of this inconvenience. A letter was slipped under our cabin door just stating that they were sorry for any inconveniences. The ship's bulletin said that we were going to be given Comments Cards to fill out, but none were slipped under the cabin doors nor were any to be found on the ship. I guess they did not want comments about this cruise. I do not think any of the passengers will be recommending MSC Cruises to their friends. MSC really has to get their act together. Read Less
Sail Date: January 2009
We arrived at the Port about 10:45 AM on the 10th. We were sent upstairs with the number 6 boarding number. We waited maybe 15 minutes before boarding the ship. We were shown the way to our cabin(we were not escorted there by someone ... Read More
We arrived at the Port about 10:45 AM on the 10th. We were sent upstairs with the number 6 boarding number. We waited maybe 15 minutes before boarding the ship. We were shown the way to our cabin(we were not escorted there by someone wearing white gloves like we were on the Lirica 2 years before). The trip to the cabin was all the way thru the ship,which we enjoyed as it is a beautiful ship and it help those of us like me that are directionally challenged and can get lost in a paper bag as my husband always says. Our cabin was on the 15th deck #15024. The room was cleaned and ready for us to enter. Shortly after we entered our Steward knocked on the door and asked if we needed ice or anything and we said that ice would be nice. Which he kept full everyday of the cruise. We then proceeded to the Buffet for lunch. There was no line at the buffet so we got right in and out. The food was very good and there was a large selection of cold cuts and 3 different cheeses with many hot items. The salad bar was scarce to our standards but I am a big salad and veggie eater so I noticed that more. My husband liked the hot foods that were there more. Dinner was at 5:45 and we were in the Villa Borghese for dinner. The food was excellent but the service was very slow. We had 2 table mates that were totally horrible tho. Everytime the gentlemen would speak he would yell at the top of his lungs and was very rude (downright mean) to his wife and very disrespectful to women in general. So much so that the 3 tables around us kept looking over and shooting him a dirty look. We stayed at that table 2 nights and on the second night my husband talked to the head Maitre'd and we were given a different table, #583, with Buda and his backup as our waitstaff. The service from then on was absolutely excellent at night. We did eat breakfast and lunch in the dining room most of the time but service was pretty much hit and miss on those meals, but the food was absolutely excellent at all times. The night they offered Filet Mignon I was very surprised. I ordered it very rare and they asked if I wanted it tar-tar and I said no only cooked for a couple of min. on each side. It came to me perfect. Mind you we had other people at our table with well done steaks and all of the food came at the same time and all was hot and perfectly cooked.. The filet didn't even need to be chewed it MELTED in your mouth it was so good. Their cheesecakes are as the saying goes "To die for" they are so decadent and delicious. Our dealings with the reception center and the accounting center were simple questions and were answered with a smile and very courteous. The only problem we had with getting off the ship was the day we were tendered into Cozumel. We had tender ticket #1 and we were at breakfast when they called #1 so we missed our tender time. We thought we would just go off with the rest of the people when we could so we got stuck in a long line but were off the ship within 20 min. There was a lot of complaining by several people and 1 man in particular who had 4 kids with him. He was ramming people with his stroller and trying to get everyone out of his way and yelling the whole time. But in all honesty when we say him in Cozumel he was acting the same way, so maybe that is just how he is. The disembarkment at Grand Cayman was very easy as there was no line and we went right off the ship. Our favorite port was Cayo Laventado as the beach was absolutely beautiful and very easy access from the dock to the beach. We didn't use any of the excursions offered by the ship as we like to explore on our own a lot. The 3 night shows that we attended were fabulous. The pianist was absolutely the best i have ever seen. We are not smokers so we did notice that in the public areas there was no smoke smell except in the casino and a couple of areas on the pool deck. Our disembarkment from the ship was a breeze, we had Lilac #2 tags and we waited in the Amber lounge till they called us. We pretty much just walked right off, got our luggage and went thru customs. From the time they called our tag color to the time we were at the curb waiting on the car rental bus was about 15 min. Our longest wait was for the car rental bus. When it comes to our cruise we totally enjoyed it and would recommend it highly to others and already have and yes we will cruise with MSC again. Read Less
MSC Orchestra Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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