"We might have expected a little more from a European line as we were really hoping to be wowed by the food.While the ship offered a wonderful itinerary overall the cruise itself was just ok...."Read More
Fire2149
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Age 50s
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1-10 of 179 MSC Poesia Cruise Reviews for Senior to Europe
My husband and I embarked on this cruise, despite a radically changed itinerary, because MSC refused our request for a refund. However, our experience was so awful that we disembarked on day 20 of 85 in Walvis Bay, Namibia, and flew home from there. Better to forfeit the unused cruise fare than to continue to subject ourselves to the cruise line’s utter disdain for passengers and 65 more days of ...
If I could give no stars I would. I joined a world cruise with MSC and have had nothing but frustration and grievances. If you are a parent I highly suggest considering another cruise line. A child was assaulted by an adult passenger and when the parents filed a complaint after bringing him to the medical center, nothing was done but a warning. The baby pool on the cruise was under maintenance ...
Pros are supposed to go before cons, so I will put the positives first, but please don’t miss the negatives later in this review, because although there were a few redeeming qualities, make no mistake, I would never sail with MSC again.
First positive, all the staff below the managerial level deserve to be commended for being true, if not powerless, delights. We had many wonderful interactions ...
We are currently on this terrible cruise
Over 500 people on board have signed a petition protesting the way MSC are treating us.
1. So many sea days
Change of itinerary increasing itinerary to an extra 20 sea days, less port times, and no compensation for these changes or refunds of tax and port fees.
As compared to other cruise companies such as Cunard, princess, costa etc who have ...
We chose this world cruise excited to visit some of our bucket list destinations. While visiting Egypt became impossible due to conflict in the region we were still thrilled we would be going to Rhodes. But not to be. More than half the cruise has been made up of sea days with substandard destinations. Food has bern appalling with regular absence of fresh fruit, salad and now no coffee available ...
The 2024 World Cruise was supposed to be the crowning jewel of my travel career (so far!)! This cruise has been a disaster. This World Cruise has many itinerary changes due to the events surrounding the Red Sea that affected so many other voyages. But, where others succeeded in passenger care, MSC failed miserably.
They refused to give any refund due to the itinerary change. They instead ...
I have cruised on various cruise lines so far including NCL, Celebrity, Carnival etc. This has been the worst from all aspects, except the staff. The food had literally no Vegetarian options. The shows were substandard. No coffee creamer’s. The quality of soap below par. Not even warm milk for coffee the first 2 days. I would not recommend this cruise line by any means. Please save your money and ...
We sailed on MSC Seaside in Feb of 2020 and it was a great experience so we were looking forward to our Cruise booked on Poesia. We chose this one as it had a very nice itinerary. The ship was beautiful and well taken care of.
The potential is really there but it seems as if MSC does not care. I am sure I am not the first person to list the shortcomings on their survey as they were apparent ...
This was our first time on MSC cruise we were very disappointed. Route was excellent but, customer service & room location was absolutely awful! 1.Beware to ship does not provide facial tissues in the room & no bath robe!! When we stopped by customer reception desk asked about no facial tissue in the room they looked at me like what are you asking…. After explaining when I needed they ...
Failure to complete the planned route and failure to provide compensation for this. The ship did not dock in Bisby due to "weather conditions" even though other cruise lines' ships did dock. Instead of changing the route or giving compensation to the passengers, the company just wasted another day on the open sea. This route is really not worth it and a waste of time.
The food in the restaurant ...