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1 Helpful Vote
Sail Date: July 2019
Theis ship is horrible, the service is so bad there is no excuse for it. It takes ages for a waiter to come to you for drinks in the main buffet even tho you have a bell for colling them, one time the waiter came to the table canceled ... Read More
Theis ship is horrible, the service is so bad there is no excuse for it. It takes ages for a waiter to come to you for drinks in the main buffet even tho you have a bell for colling them, one time the waiter came to the table canceled the call and just walked away without takeing our order, when we asked him why he did that he came with such a dumb excuse, and thats is all the staff have for you is excuses. When you want to go to shore there are harbors with only steps as gang walks so disabled people cant disimbark, on the ports that disabled people can disimbark you will go thru hell when you imbark, first of all they will make sure that you know that they doing the disable people a big favor if they let 1 person to acompany the disable thru security, we had 1 person with an oxigen mask on her and security made her stand in line for 10 mins for security, they made me choose betwin my disabled father and my child ( who didnt speak english) so i had no choice but to wait for my child, so my father had to wait for me and my child and they put him near a trashcan so god forbid he will interfere the other guests, when we whent to complain about it, the costomer service made me feel like I was the one to blame, he didnt wrote my complain right and ofcourse the complaint was nulled with the excuse that you cant expect them to let 3 people cut the securety line (and I remind you 1 person is disabled and one is a child) and leting the other guest wait. The dishes in the buffet was dirty we got glasses with lipstick marks on them, plates with pasta still on it. On other ships at the evenibg of your first imbarkation the person in charge of cleaning your room comes and introduce him/her self to you and tells you that every thing you needs room wise to come to him/her, on this ship we saw him only on the last night of the cruise. The one bright light on the ship is the food, it was tasty and good and you had a large choice of dishes to choose from in the buffet, and every day was diffrent dishes, too bad you couldn't had plates to put those delicious dishes. We took an excurtion in kiel and asked the woman who booked us the excurtion if it takes us to see the city itself including the city center because they had 1 tour only for the harbor and the tour we took, at the end both of the excurtions was only for the harbor and we didnt saw the city at all. Pass these ship there are other ship lines that are much better with the same prices as this one. Read Less
11 Helpful Votes
Sail Date: April 2019
Sailed with husband,daughter and 2 friends. This was our 55th cruise. 6th cruise line, returned from 04/04/2019 sailing on MSC .meraveglia The ship is lovely, staff was wonderful, especially Jonathan, my room steward. ( Balcony ... Read More
Sailed with husband,daughter and 2 friends. This was our 55th cruise. 6th cruise line, returned from 04/04/2019 sailing on MSC .meraveglia The ship is lovely, staff was wonderful, especially Jonathan, my room steward. ( Balcony Stateroom #13150, Aurea experience), was kept perfect at all times. Jonathan was kind, courteous and one of the best I’ve ever had. The room needs more storage. Small closet with too few shelves with only 2 drawers is not sufficient. The spa was amazing and “Cherry’ gave me the best message ever. She was excellent Spa was the best I’ve experienced at sea. Very very busy on sea day. Dining room sat 5 of us at table of 4. Woman who does seating in Panorama dining room was downright rude when we requested a different table. My daughter was placed in the aisle with metal bar in front of her making it difficult to actually sit at the table. No napkin or flat wear unless requested. My daughter, a professional woman, was mortified. As I was for her. Food in dining room, Panorama, was ok..not good. Variety was small...do not even think to order Mahi mahi . The staff is hard working. Courteous. The real problem, which absolutely ruined our cruise was the tour “Rome on your own”. We waited a lifetime to see Rome, and did not. 4 of us are 65+ With health, mobility and vision problems. Don’t let the term “easy’ Fool anyone, disgraceful. There was a marathon the day of our arrival to Rome. The entire city was affected and virtually closed down. The tour company was totally unprepared,causing the ride to last twice as long just to try to find parking. When the bus finally parked, we were at first, led in the wrong direction. Walking up hills and many steps. The tour guides finally realized an error in direction ,so we retraced our steps. We never got to see Rome s sights as we could not walk further than the Spanish steps. The reason for our trip was primarily visiting Rome. I cannot tell you the disappointment. We should have been told we could not get buses or taxis into the center of Rome because of the marathon. We should have been given a choice of cancelling. The guides SHOULD HAVE PREPARED. Till we walked back to bus stop, we had hobbled nearly 5 miles. Causing problems for the remaining trip. I will not go back on the MERAVEGLIA again Read Less
5 Helpful Votes
Sail Date: March 2019
Was the largest cruise boat we have booked on, but nevertheless ran like clockwork with few long waits compared to Princess when it comes to getting on and off. Purchased cruises were excellent and as advertised. MSC for Me, the app ... Read More
Was the largest cruise boat we have booked on, but nevertheless ran like clockwork with few long waits compared to Princess when it comes to getting on and off. Purchased cruises were excellent and as advertised. MSC for Me, the app wasn’t much good, as you cannot message your fellow traveller, many things priced as extra such as F1 and flight simulator, teppanakki restaurant difficult?impossible to get the price, several days when the daily activity list and menus was zero/blank; paper based backup worked though. Bookings system worked though. Cirque at Sea was good, especially the food but our seating (dinner) was terrible and room very hot. For approx 1/3 of the audience the view is from side or behind some of the explanatory visual. We attended opera, dance and rock presentations. The rock was not well received , sung and phrased by non English speakers. We should have thought it through. Some very talented singers too!! The opera and flamenco dance was fabulous. Dining in Panorama and Waves didn’t give us a view, but the view from the Market Buffet and Sky Bar is terrific. In March we were lucky and had no rain, but you need to have several layers when you go ashore as there is plenty of shade even if forecast is 16-18. Take note: Feb/Mar usually wet. Hand hygiene is not overly policed onboard, most of us caught varying degrees of ‘colds’. There are plenty of hand sanitizers and hand wash stations - please use them. Overall, food quality is patchy. Breads and pastries excellent, salads and ‘healthy options’ quite good, cold meat and cheese great, hot offerings and deserts OK to good. The more special it is supposed to be the more disappointing it can be. This is in the general and buffet dining rooms, not necessarily the specialty restaurants. Other than Cirque, we went to the Sushi - food fabulous, but staff not knowledgeable, just salesmen. We knew what we wanted and they weren’t pleased. The lonely little expert guy (chef) in the corner doesn’t get a look in. Don’t ask for sake ‘warm’ - it causes a frenzy and I received a thimble of molten microwaved sake!! You might leave hungry from this restaurant as they never leave you alone for even 5 minutes. Drinks available in different areas varies in range. For instance I could only order Chardonnay (there are lots of beer and beer related options) at the British Pub. Package drinks purchase not economical if you will be ashore most of the days-see exclusions and fine print. Service is 50-50. Waiters tended to be a tad difficult, room and customer service terrific. Some waiters were fine but.. not all. Problem being the service daily charge added automat to your bill ( you can have it removed) doesn’t give some of them any incentive. I emphasise there were some terrific waiters!!! Room was very comfortable (balcony) and with Fantastico package we were able to order early morning cuppa from room service. Room had small fridge, small wardrobe, no robes, great big bed, 2-3 seater couch, lovely big shower/loo. You can request no mini-bar otherwise it is stocked. 1lt water €2.90. So many new people leave and board every day!! With about 4000+ passengers most of the time there are patches of noisy or rude people. Lift and queue etiquette very interesting. Kids are well catered for onboard and attend shows and dinner at all hours. During our week they were no problem! Noisy teens another matter Read Less
5 Helpful Votes
Sail Date: February 2019
Overall, this was an enjoyable cruise and I would sail on MSC again. My husband and I sailed with our 13 mo daughter and both sets of grandparents (in their 70s). We have all cruised several times on a variety of cruise lines. This was ... Read More
Overall, this was an enjoyable cruise and I would sail on MSC again. My husband and I sailed with our 13 mo daughter and both sets of grandparents (in their 70s). We have all cruised several times on a variety of cruise lines. This was our first time on MSC. EMBARKATION: We spent a week traveling around Italy prior to making our way to Genoa, where we embarked. We found the locals in Genoa to be the least friendly (and some even hostile) to tourists, compared to the rest of Italy. We were glad we were only spending one night there. The port itself was quite confusing. We took the metro to the stop close to the port. Once we arrived, there were very few signs. We followed what signs there were, which sent us upstairs, only to have to go back downstairs to drop our luggage off. Luggage drop off was not labeled. We ended up at a tent that looked like the right place, only to be told (after waiting a few minutes) that we were in the Yacht Club drop off. Steerage passengers needed to just leave their luggage in the road. It was a little odd. But we eventually got it to the right place and got ourselves on the ship. Our luggage arrived without issue, despite our misgivings. Once embarked, there was definitely a push for up-selling drinks and dining packages, but the staff members left us alone when we declined. We were able to immediately drop off our hand luggage in our rooms and head up to the buffet for lunch. All in all, it took us about an hour to get from the port entrance to lunch at the buffet. So despite the lack of signage and the confusion about luggage drop-off, it was a relatively quick and easy process. SHIP: The ship was stunning and always clean. There are multiple dome shows daily and it's worth catching at least one. The area that felt the most crowded was the Bamboo Pool area and the buffet (partially because they would block off parts of the buffet seating at various times). DINING: BUFFET: There was always seating at the very back of the buffet--even during peak times. The lines there seemed to be the shortest, as well. The stations repeat themselves a handful of times throughout the buffet, so there's no need to stand in a long line at the beginning of the buffet. Staff members from the pay-for-restaurants would walk around asking if we wanted to make reservations for dinner that night. Again, they left us alone when we declined. We found breakfast at the buffet to be one of the best meals of the day. There was a good variety of food, although it did not vary from day to day. There was an omelette station, a ham carving station, eggs, bacon/sausage, yogurt, fruit, cereals, muesli, Asian rice and noodles or dumplings, pancakes, waffles, sticky buns, etc. Lunch at the buffet was also pretty good. The pizza, pasta, and fresh mozzarella were always delicious. A few members of our group had pizza that had been sitting out for awhile and it wasn't as good as the fresh slices. There was also a salad station, bread, carving station, and a variety of dishes of the day, some of which were good, some not. The mass-produced desserts were similar to other cruise lines--usually not delicious, but ok. There were a few that were really enjoyable. MDR: We ate dinner in the MDR each night. Our waiters were very friendly, but hadn't been trained as well as on other cruise lines. They weren't trained to pay attention to details or anticipate needs. Some nights there would be butter for the bread, but no butter knife. Other nights there were small dishes for olive oil and vinegar, but no olive oil and vinegar. Some nights there would be a place setting for the baby, other nights there wasn't (there was always a high chair). The staff were always responsive when asked to do something, but failed to anticipate needs. Not a deal breaker, but something the training could improve upon. The food quality was inconsistent. Some nights the food was really good (ie the mushroom risotto), others it was quite bland or even not good (ie the prawns). CABIN: We had an inside cabin that was relatively spacious. Obviously smaller than ocean view or balcony rooms, but larger than the one other inside cabin we've had on another cruise line. The bathroom was small, but well designed. Our cabin steward was very attentive and always called our baby by her name when he saw her. THEATER SHOWS: There was a really great variety of shows ranging from rock to opera to flamenco. The dancers and singers were more talented than I've seen on other cruise lines. The singers did sing in English with an accent, but overall put on excellent performances. The one miss was when they had the opera tenor sing Frank Sinatra's "My Way" during a tribute show. Opera just isn't the right style for Sinatra. On the sea day, there was an opera, which was really well done in less than an hour. They had some subtitles, but they were intermittent. Unclear why they didn't provide full subtitles, which would have made it even better. GYM: The gym was small and crowded no matter when we went (early morning, mid-day, or evening). There's a waiver that has to be signed to use the gym, but they didn't ask us to sign it until our last day. ROPES COURSE/WATER SLIDES: There's also a waiver that has to be signed to participate in the ropes course and water slides. There are no signs to advertise this, so you could end up waiting in line for some time, only to find out that you had to go two decks down (to the Sportsplex) to sign the waiver and get your wristband before being allowed to participate. Once the wristband was obtained, both the ropes course and water slides were fun. The waits were never very long. POOLS: The outdoor pool didn't get much use given highs in the mid 50s to low 60s for most of the cruise. The indoor Bamboo Pool was almost always packed when we saw it. At one point on the sea day, there was a 15 person line for one of the hot tubs in the Bamboo room. This is likely less of an issue in the summer/warmer climate as passengers are more willing to use both the indoor and outdoor pools. GUEST SERVICES: I'd read several very negative reviews about Guest Services, but had no issues with their services. I went to Guest Services twice. Once was to have the UNICEF donation removed. The line was short and they were quick to comply. The second time was the last night of the cruise at 22:00. We found the embarkation pictures in our room, but left them there based on what other reviewers have said. The last night, we read the fine print that we were to return them to our cabin steward 48 hrs before the end of the cruise or we'd be charged. As we were packing up the last night, we saw this and I thought we'd have to eat the $E30 since we hadn't returned them, but thought I'd give Guest Services a try. I got in a line of about 10 people, but there was a guest services team member going through the line asking people what their issues where. He redirected me to the Photo Shop. I figured I was really out of luck at that point given the late hour, but they were still open and quick to take back my photos and refund the money. PORTS: As others have said, the published port hours are different than what actually happens--by up to an hour on both sides. For example, we were to arrive in Barcelona at 7:00 a.m. and leave at 6:00 p.m., but we arrived at 8:00 a.m. and left at 5:30 p.m. This is important to keep in mind if buying timed tickets for something in port. Civitavecchia: There's a free port shuttle from the port to the city. There are many taxistas waiting where the shuttle drops passengers off ready to take passengers to Rome and show them the sites. They were quite persistent despite declining their offers, then offended when they finally realized we weren't interested. We walked the mile or so to the train station and took the train into Rome for the day. Round trip it was Read Less
4 Helpful Votes
Sail Date: November 2018
We were concerned about the likely service, food etc - having read many poor reviews and bad comments. But our experience was almost nothing but everything was fine. We were very content. The ship's customers were much more heavily ... Read More
We were concerned about the likely service, food etc - having read many poor reviews and bad comments. But our experience was almost nothing but everything was fine. We were very content. The ship's customers were much more heavily Asian and of course there were plenty of Italians. Their nature is not to 'stand back' and wait patiently in line, unlike the Brits or Americans they certainly don't say 'after you' - so that was noticeable. The ship was immaculate and is quite stunning, good lifts, restaurants, bars, our steak in 'Butcher's Cuts' was one of the best we have ever tasted! Restaurant food was good, not five or six star, but good. The Panorama restaurant was very smart and very good indeed (and spacious) the Marketplace Buffet could be crowded and rather noisy (but no worse than Celebrity, RCL or NCL) and we always found a table without difficulty. The evening entertainment was overall very good, the Cirque du Soleil very good. Lively and good fun. The ship went to Marseille, Genova, Palmermo (had to miss Malta because of a storm) but then Palma de Mallorca. Our only adverse comment is that there are no staff positioned so that all that enter a restaurant have to use anti-bacterial gel hand cleaner. There is therefore a risk, we suggest that needs to be changed. Finally, the big question: would we book with MSC again : Answer: Definitely. Read Less
6 Helpful Votes
Sail Date: November 2018
I would like to start off by saying that this cruise was booked whilst on-board a previous MSC cruise in the year (Voyagers Club), therefore understandably chuffed with the already discounted trip/cabin/onboard credit ect. The ... Read More
I would like to start off by saying that this cruise was booked whilst on-board a previous MSC cruise in the year (Voyagers Club), therefore understandably chuffed with the already discounted trip/cabin/onboard credit ect. The Meraviglia is huge, well planned out and therefore should provide any passenger with a pleasant experience, over the duration of the holiday not once did I see an unclean part of the ship nor did I have reason to complain about the facilities. Travelling with my wife it is fair to say that we know what we want from a holiday and can easily compare the Meraviglia to past MSC holidays! DO NOT DO THIS ! this is where we learned very quickly that this trip is going to be different in many ways. If you are willing to sail away and embrace the new you will have an excellent time..... If you natter on to your newly found friends at dinner about your last cruise and think that that the waiters will have time for you then you will probably have a terrible time... > forget that honeymoon cruise in the Caribbean or that time that you took the kids away on a cruise where you found all the fun to be had at sea! It is very hard to repeat the same experiences, my thoughts below are reasons why I state this....... 1. Technology, your granny will hate it but get used to it as the MSC is top class with scrolling information boards at every lift point (much like scrolling on a mobile phone), scan your card or wristband at the terminal to get a map, book dinner of to simply check on tonight's shows. In room TV info is just amazing with on demand movies, news, safety info and future cruising info 2. Cleanliness - Its clean and tidy, almost OCD level so don't mess up the ship or your room for that matter as your cabin man/woman will notice. 3. Entertainment - Excellent but you'll need deep wallets to get rid of the kids for an hr, 100 euros will get a arcade pass to the flight simulator and F1 car simulator and similar, the water park and high ropes are FREE though so just make sure you use this facility. 4. Adult entertainment - Cirque du soleil, I didn't know what this was at the time but just book and see the show before you board to avoid disappointment, most easily the best show that you will witness on water. SONAR was so so cool. 5. Dining, Expect busy waiters and long wait times at the bar the STAFF versus PASSENGERS ration is miss managed, the only way to have a nice little chat to staff would be the Anchor pub, and that'll be because they know that mainly English passengers go there. Strongbow will be part of your drinks package if you have it. 6. Meeting friends - Not likely, If you are really lucky to keep in touch with your allocated dinner guests and make a point of meeting up or suggesting paring up on land to do some shore excursions then maybe you will> my experiences when even trying to strike up a conversation with others are that the ship is so so big why bother as I wont see you again for the rest of the cruise, even at the voyagers exclusive party and meet the captain it was like being in the middle of a busy shopping mall surrounded by (yes like minded) strangers. Summary - I had an excellent time with my wife and can say that the ship itself is amazing and takes all week to discover each and every facility, MSC have some nice touches, ill try not to spoil all of the quirky tricks that make you feel good about being on holiday but here are two (x2) must have experiences.... A. Get up before six (6am) and walk under the dome (dome show) to see the sky and hear the morning birdsong. B. Be up on deck (poolside) when sailing away from ports to experience Andrea Bocelli's TIME TO SAY GOODBYE song (the younger cruisers will be more familiar with the film step brothers - either way its a nice touch) .......If this is your first cruise I would consider starting with other smaller ships within MSC's fleet before you go big time. Whatever you decide or if you have already booked you will have a nice trip so make the most of it and put in a little effort with others- you'll be grateful when staff remember you for the right reasons and not just because you were complaining at reception- have fun guys. Mr Lee Read Less
6 Helpful Votes
Sail Date: November 2018
I have cruised before, but my wife had not, and she was looking for "an over the top" experience". So I began searching for big ships doing the Mediterranean in November. MSC had a lot of ships and the Meraviglia is one ... Read More
I have cruised before, but my wife had not, and she was looking for "an over the top" experience". So I began searching for big ships doing the Mediterranean in November. MSC had a lot of ships and the Meraviglia is one of the top 10 largest ships afloat, very new, and the video was amazing. The reviews however, were anything but amazing. Like lukewarm and even negative reviews about our favorite restaurants, I have learned that most negative reviews are more about missed/too lofty expectations than reality. The biggest gripes about the Meraviglia seemed to be food and staff. Since the boat is so high tech and wondrously equipped, no one really complained about the ship. Sure enough, even our tablemates as well as others on board echoed the Cruise Critic complaints. They ranged from now having butter and iced tea (both free, readily available) to non English speaking staff who were "unfriendly". If your attitude is "I am the guest and I expect to be served", you will be disappointed. If you engage the staff with your own smile and understand they work 11 hours a day, even my first time cruising wife was amazed at how every waiter and staff person smiled back.....even when they had to say "no" (like when we were late for dinner and the gatekeeping waiter apologized saying he was not allowed to let anyone in past 7:45, so I asked him to ask for his captain, which he did, and of course, the captain, his boss, let us in). MSC offers the lowest prices afloat for the most interesting itineraries and the newest boats.....but unless you are traveling Yacht Club, you just cant expect white glove service--but you can expect politeness and cleanliness and entertainment and "service". And we got all of this and more. Dinner. We only ate at the standard Waves Restaurant. Three sittings, We were the second. The appetizers and desserts were great, the entrees, though varied were not as good and need improvement. Not to worry though because the astonishing buffet, open 20 hours a day, had stupendous selections of excellent food from simple salads, to homemade pizza, Halal and ethnic specialties, rotisserie *the roast veal carved to order was smashing), plus an on board mozzarella factory (you could see it being made) that ensured great caprese salads and more. And they changed the offerings every day! Housekeeping. In a word, perfect. No goofy doorknob hangers telling staff to clean up the room. Just press a button. Spotless. The Room. We opted for an admidships deck 12 interior cabin because my wife was worried about seasickness. The cabin was huge, with a queen plus bed, great pillows, lighting, etc And the bathroom has the best shower afloat in my experience with infinite hot water! And a blow dryer!. Staff. What a great group of waiters and support staff rom Central America to Ukraine and Africa. Just knocked themselves out to please! It surely helped that we engaged them instead of treating them like servants. Prices: For 5Euros we got any two items delivered free to our room. Drinks were 6Euros. The best ice cream and chocolate (made on the boat) were $1-3Euros. The coffee, water, tea, ice tea, etc. were all free at the buffet. So no complaints about the "extras" The experience: 32 elevators, four pools, an arcade full of shops, sky bars, full size basketball court, full size bowling alleys and a water slide that went OVER the edge of the ship, outstanding singing and dancing "Broadway" type shows and Swarovski glass staircases made onboard life hugely satisfying. The guests. Where were all the seniors? This was the first cruise I have ever been on where there were so many families, disabled people, young honeymooners, babies, kids, etc. from so many different countries. A true multi-cultural experience. Our table mates were from the Dominican Republic (an MD and his wife), honeymooners from Colombia, and a couple from Florida. A great itinerary and all of the above for $1300 for 7 nights? Yup, and we cant wait to go again! Read Less
17 Helpful Votes
Sail Date: May 2018
The following events were my experience with the MSC Ship: 1. When you embark the ship you were instructed to follow a long queue to take photos, even you said you are not willing to do so and you were not allowed to leave. You have to ... Read More
The following events were my experience with the MSC Ship: 1. When you embark the ship you were instructed to follow a long queue to take photos, even you said you are not willing to do so and you were not allowed to leave. You have to wait for others photo taking, it was more than 10 minutes; 2. The restaurant waiter firstly refused to offer free iced water, when you asked the senior staff for reason, they were then willing to offer both hot and iced water free of charge. However, you had to wait for half an hour before the water was given to you. But on the other day, the waiter again refused to offer free iced water, I told him my previous experience in this request. Then the waiter went off and did not bring any water during the whole dining period. In this regard, we gave up the dining at the designated restaurant in the 9 remaining nights; 3. The ship only provided 2 tenders to transfer passengers ashore & returning ship on 23 May 2018. We stood on a long queue (more than 500 persons) waiting for the tender to return the ship. We took more than 1.5 hours at the pier under the windy and rainy conditions. I complainted to the staff-in-charge and requested more tenders to come. No response from the staff, his answer was telling us to wait patiently. When the tender arrived the ship you still had to wait on the tender because there was only one security check, we waited for another hour before embarking the ship, a total of 2.5 hours used to return the ship by tenders under severe windy and rainy conditions; 4. We never took photos but we received a charge of Euro 29.99. After clarification, the photo shop staff just simply replied an error without telling us who's error and why? One photo costed Euro 29.99, only stupid fool would pay for it; and 5. Our experience on this cruise was very poor and considered that the MSC staff were only eagerly to pick money from their guests without providing a minimum standard of service. Read Less
7 Helpful Votes
Sail Date: February 2018
We booked principaly to see the Cirque du soleil performance and have been on many MSC cruises before. This ship is ghastly in side and out. The décor in the balcony cabin was dark and depressing the view being partially obscured by a ... Read More
We booked principaly to see the Cirque du soleil performance and have been on many MSC cruises before. This ship is ghastly in side and out. The décor in the balcony cabin was dark and depressing the view being partially obscured by a life boat which they failed to mention when booking. I think they got TK Max or the Range to do the furnishings.The ship was full of all nationalitys the result of which was over crowding at every event and facility. The buffet was akin to being in a lunatic asylum- pushing ,shouting, no manners , people making pigs of themselves etc. Security on and off the ship was shambolic ,queing not enough staff,rude and ill mannered. We had a meal in the Cirque du soleil - the chaos had to be seen to be believed in the dinner serving. All with rip off prices and lack lustre service. I could go on for ages with what was wrong with this ship but hey ho they never listen any way If this is the future of cruising then count me out! Read Less
6 Helpful Votes
Sail Date: January 2018
We have been cruising for over 35 years, and never have we had a bad cruise, till now. We have cruised with Costa before on many of their ships, so we were under no illusion it would be noisy, particularly as it was a large ship, ... Read More
We have been cruising for over 35 years, and never have we had a bad cruise, till now. We have cruised with Costa before on many of their ships, so we were under no illusion it would be noisy, particularly as it was a large ship, however, it was only a 7 nighter and it was going were we wanted it to, so we thought we'd make the most of it. Our first impression of the ship was very favourable, it was a beautiful high tech ship. The cabins were very comfortable and the staff were very good and tried to please where they could. The shows too were a very good standard, and that was were the pluses ended. I'll list the negatives which sadly far outweighed the pluses: 1. There was very little seating around public areas for such a large number of people. 2. No cultural activities, not even on sea days. 3. The food in the restaurants was mediocre with very little choice in the buffet and the quality was not brilliant. 4. The wine packages were very restrictive and the selection of wines on offer on these packages were not of good quality. 5. Worst of all was the hygiene, or lack of. This was evident at the entrance to restaurants as the sanitising gel was hardly used. Even if you did use it as we did, it was rendered null and void by the waiters who handed you a tablet to sign for the drinks. After a few days, my wife and I ended up in the hospital with food poisoning, and by the looks of it, many people were affected too as the hospital was very busy. Some passengers on our table were also sick. We have a policy of never eating or drinking outside the ships precisely to avoid getting sick and spoiling our holiday, but this time, after 35 years of cruising, we got sick with food on board. Never, never again will we go on one of these cruises again, even if they were to be given to us free. Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this cruise because of the ports, timing, and cost. The ship was beautiful with wonderful appointments. Access to room was each with a touch or the room card. There was an "over 18 only" room on the 18th deck that ... Read More
We chose this cruise because of the ports, timing, and cost. The ship was beautiful with wonderful appointments. Access to room was each with a touch or the room card. There was an "over 18 only" room on the 18th deck that offered a quiet place to be, with a panoramic view! Shore excursions were terrific. Getting on and off the ship was SO easy. There were 4 pools plus hot tubs. Regrettably, most were filled with children and therefore noisy. The cabin accommodations were mostly good: quiet room, good shower, great new mattress and pillows. The only place to sit was on a stool & storage was quite limited in the bedroom, bath, and closet. There were no coffee bars or small cafes. Hygiene was deplorable. We were traveling during the flu season and were astonished to see buffet had 2 entrances w/o hand washing accommodations. Main entrance had some sinks; but soap and paper towels were sometimes lacking (as well as warm water). No staff encouraged hand sanitation, either. Food was very disappointing. Variety was limited. Few meats offered. Portions in the restaurants were small and very limited in variety. I literally could not eat the prime rib (despite my excitement at seeing it on the menu), due to its saltiness. Fruit was not fresh. Pasta was available at lunch and dinner; but again, without meat or seafood in it. Oddly no cocktails were available in the restaurants, though wine was available for purchase. The layout of the buffet was not practical. Some areas were needlessly congested. Often, the display of food was not logical, such as finding salad items under "Ethnic Food" sign. Buffet never opened up all of the possible lines (4), so seating got congested. We had assigned dinner time & table, which limited our socializing. Service was not very accommodating. No service staff offered to assist with finding seating, refiling drinks, serving coffee with dinner, etc. When passing staff in walkways, passengers were expected to give way to staff. The ship had no band or orchestra. There were no "small venues" of comedians, live music, etc. Shops had limited items, too. Another consideration is that there were few passengers with English as their first language, which severely affected out ability to mix and socialize. Something to consider if you are not fluent in other languages (Italian, Spanish, Japanese, etc.) Read Less
6 Helpful Votes
Sail Date: January 2018
Our first criteria was the itinerary, in particular, Palermo and Malta. We had previously visited Marseille, Genoa and Civitavecchia ( Rome). Pricing was attractive. I consultated with a travel agent we had used in the past. Her comment ... Read More
Our first criteria was the itinerary, in particular, Palermo and Malta. We had previously visited Marseille, Genoa and Civitavecchia ( Rome). Pricing was attractive. I consultated with a travel agent we had used in the past. Her comment was " Well, MSC does things a little differently", which doesn't necessarily mean better or worse. The cabin classification is more than inside, ocean view etc. They have "experiences" Ours, " Fantasia" meant we were inside, upper deck (11) and came with a voucher for 12 cocktails each. This was a reasonable up charge all things considered. However, we met a family who were told that there was NO water served in the main dining room unless they purchased a bottled water upgrade. I know this is not the case. The ship itself is spectacular, 19 decks, 5700 capacity, only a few months old, well designed. It doesn't disappoint in that regard. Food was an overall disappointment. Not at all to what we have enjoyed on the 3 other lines we have used. The buffet offering were poor, no other way to put it. The"Grill" offered prepackaged hot dogs and burgers "BAD" Entrees and salads were substandard, layout of buffet did not allow free flow of diners. Food was not replenished in a timely manner. Tried breakfast buffet first morning only. Went to main dining room thereafter. Based on the crowds I'd say many others felt the same. Embarkation was fast and smooth. Their app helps out with this. Also they board and exit passengers at all ports when in the Med. This means fewer boarding at at port than a full load at once, BUT, you now have a lot of people learning around every day. Make for a lot of confusion at the buffet. Enrichment such as we have enjoyed elsewhere, e.g. lecture on upcoming ports/ culture are non existent. With the exception of Cirq de Sol, the entertainment was below par. No live music at the main stage show. Canned music only, even for the dance review shows. Actully found live music to be lacking thru out all venues and times, with the excepetion of the main atrium at cocktail time. Our biggest concern was the lack of public hand sanitation procedures at dining areas. There are no "washey washey" people. Yes, I've laughed at hem but they do serve the purpose of encouraging hand sanitation. The buffet had hand washing sinks at the main entrance but not the side entrances. The water usually ran cold, a sign no one used it recently , some times there were no paper towels. No hand sanitizing dispensers at entrances. We resorted to using a napkin to grasp the food tongs when serving ourselves. The main dining room did have liquid stations but were very seldom used. I mentioned this to the Maitre, d. He gave a shrug! Read Less
28 Helpful Votes
Sail Date: January 2018
One thing you should know beforehand is that I'm not experienced in cruise ships. This was my first experience overall, but I'll still give you my two cents on it and give some advice to those who embark on a cruise ship for the ... Read More
One thing you should know beforehand is that I'm not experienced in cruise ships. This was my first experience overall, but I'll still give you my two cents on it and give some advice to those who embark on a cruise ship for the first time. I initially got scared when I booked a 7-Day trip in the MSC Meraviglia and saw the reviews in the site: A lot of them were overly negative, and I noticed that some of them were unbalanced: For just one inconvenience or negative aspect of the ship they'd put a 1 star rating on the trip. Not fair, in my opinion. So after taking this cruise I'm gonna rate the most important aspects of my trip, from worst one to best one: Worst part: The price. Your overall spendings can, and will, be more expensive than what you first planned when you booked the trip. This ship wants your money, and while they don't strictly force you to buy the things they offer, they will encourage you daily to do so. Breakfast, lunch, and dinner were included in my plan: Breakfast and lunch only available in the buffet restaurant, and dinner available in both the buffet and one of the restaurants that they will assign you to once you get to the ship. They do have more restaurants: An English-like pub, a meat-focused restaurant, an italian restaurant, a chocolate factory, and an asian restaurant. As amazing as they may seem, you have to reserve and pay for them in order to eat in them, as they are not included. The beverages are also not included. You can drink coffee for free in the buffet restaurant (But the quality of it is average at best), and drink juice or water for free only during breakfast. For the rest of the beverages you have to pay, either with drink packages or with an "all inclusive" pack that lasts for the cruise but is individual, so it will cost you a lot if you go with your family. I put "all inclusive" in quotes because it actually doesn't apply in the Champagne bar, so it's not entirely inclusive. Entertainment options like the Spa, the Cirque du Soleil show, the waterslides, the F1 simulator and the arcade machines are not included as well and you will have to pay for them. They also charge for the movies if you want to see one in the cabin. Internet usage is only accessible by payment as well: They have different internet packages but all of them have limited data usage, which can be reaaally inconvenient. If you haven't ever been on a cruise, keep in mind that you will be charged with a daily fee of 10 euros per person as a way of tipping to the service tripulation. Also remember that you won't use cash while buying onboard: You will be given a cruise card that can be charged with cash or linked to a credit card to make the payments. Normal parts: The cabin. I had a balcony cabin that was always kept clean and tidy by the personnel. You will be given both towels to use in the bathroom and in the pool. If you've never been on a cruise the cabin will most probably seem narrow to you compared to a hotel room (And keep in mind that my cabin was bigger than the normal cabin). It has a flat 40 inch TV, a desk, and a minibar (Of course they'll charge you if you want to get something from it). The bathroom is okay, with a nice shower that has hot water and has both soap and shampoo available. I'd recommend bringing your own body soap to the cruise, though. Nice parts: The ship and the food. The ship itself is massive, and it has a lot of commodities and applications. Live music is always present in the reception lounge, and musical numbers or theatre plays (Besides Cirque du Soleil) are available for free in the Theater. It has both outside and inside pools, 4 or 5 lounges and bars as well as a small disco, and places where children can stay during the day. The food in the buffet is pretty nice and varied, and the dinner plates in the assigned restaurants are delicious. The ship itself would be an excellent feature of the trip, but as I've said before, some of the facilities that would be entertaining to be in aren't included unless you pay for them. The embarking processes are generally really fast: I personally didn't have any problem with them. Very Good parts: Activities and excursions. Excursions offered in the ship are not obligatory to take (You can even stay in the ship if you wanted to, of course) and are more expensive compared to the ones that they offer outside the ship in the ports or in websites, but they are really good. The guides are helpful, always caring for the passengers, they have a ton of knowledge of the sites you visit, and are also always aware of the time so that you don't get left behind the ship on the longer excursions. Most of the excursions will be available in different languages, mainly in English, Italian, Spanish, French and German. They offer different activities when you're inside the ship as well. As most of the passengers in these cruises are above 50 years old the activities will be focused towards them, but you can also find some activities for all ages alike. Best part: The personnel. Easily the best part of the cruise, and along with the excursions, they made the experience worthwhile. These people are always eager to help you, master different languages (English and Italian are the most important to know when you're onboard though) and are generally very kind. These people don't have an easy job at all (Imagine trying to keep all kinds of people in a good mood 24/7!) but they pull it off perfectly. The waiters at the Olivo D'oro restaurant are really good, the musicians are really skilled, professional and well-mannered; and the people in the entertainment parts are, to put it simply, some of the best people I met at the trip overall. Hats off to them! So, overall, would I do it again? Most definitely yes, but I'll have to save my bucks for a looong time to go on a ship this expensive again. Here are some advices for the newcomers on the cruise: - For the love of God, read the indications manual. Some days before the embarking, a large document will be sent to your email where they will give you all kinds of indications: How to get to the ship, what stuff to bring in the embarking processes, the things that are included in your package, the taxes you have to pay for, even the dressing codes. Please take your time to read it and I swear your trip won't be as stressful. A lot of complaints in the reviews here are from things that are directly adressed in the indications. - Try to have breakfast and lunch early. The later you arrive to the buffet, the less varied food options you'll have, and you'll be left with only pizza or hamburgers to choose from. Keep in mind that even if the buffet restaurant is really big there will be a lot of people (Specially during breakfast), so be patient when going through the stations to pick up food. - Always keep an eye on the things they can charge you for. For example, before embarking, a photographer will take a photo of you and your family all together: This photo isn't your obligatory security photo (The security photo is individual and will be taken when you get inside the ship) it will later be sent to your cabin and you will get charged for it unless you say you don't want to keep it. There will be photographers in the dining hours offering you some photoshoots: keep in mind that they will totally charge you for them in the last day. Same with your photo with the Captain. - On the cruise you'll have an elegant night and an all-white night: Carry an elegant dress or suit and a white one too. If something else comes to my mind, I'll add it to the review, as well as if you have some questions about the cruise overall. Hope you find this review helpful! Read Less
Sail Date: September 2017
We chose this cruise to celebrate our 50th wedding anniversary . As we've cruised with MSC on the Opera , Sinfonia and also the Melody many times in the past, we decided to cruise with the Meraviglia being so magnificent from the ... Read More
We chose this cruise to celebrate our 50th wedding anniversary . As we've cruised with MSC on the Opera , Sinfonia and also the Melody many times in the past, we decided to cruise with the Meraviglia being so magnificent from the brochures we looked at. We chose an inside cabin , but unfortunately it was near the back end of the ship, so we had to walk quite some distance to get to the lifts each time . Our experience of this ship are as follows : Good points : 1. embarkation and disembarkation most efficient . 2. the cabins were spotless and the bathroom shower now has a proper door instead of the curtains as on the older ships. 3. the food in the Market Place was fresh and plentiful 4. The dinners in the restaurants were average but not exceptional. 5. our waiters in the dining room were most pleasant at all times . 5. The ports of call were very interesting Bad Points : 1. Too many passengers on board . 2. Not enough seating options around the bars and entertainment sections . 3. Kids were allowed by parents to run and play on the dance floors each evening . 4. Entertainment shows were average 5. The Circus Sorlei show for which we had to pay an extra 20euros each was so disappointing , being very weak, and a total waste of money. 6. The free coffee served throughout the day and night from the urns at the promenade must be the worst I've ever tasted .The same coffee is also served free on all the other MSC ships we've cruised on,tasting no better than dish water. such a pity. Summary : A Grand ship , very impressive , but would not cruise again on it , much preferring the smaller versions with fewer passengers. Read Less
3 Helpful Votes
Sail Date: September 2017
We had an awesome cruise with the best MSC Meraviglia. the state of art ship had all the modern facilities onboard. We enjoyed the tours at all the ports. the entertainment and crew were outstanding making us comfortable and enhancing our ... Read More
We had an awesome cruise with the best MSC Meraviglia. the state of art ship had all the modern facilities onboard. We enjoyed the tours at all the ports. the entertainment and crew were outstanding making us comfortable and enhancing our pleasure. We loved this cruise and brought along 5 of our friends along. We also booked the Carribean cruise next June on the Seaside. We love the MSC Cruises. One small problem with our fotos only. The waiters at dinner was excellent . the spa was brilliant. The disco was great. The magnificient Meraviglia was a beautiful ship with so much to offer. We already recommended our friends to go on board, they sail on 20/10/2017. The staff made our cruise memorable and entertaining. MSC has the best cruise ships at reasonable rates. The fotos were of high quality and our memories were shared with our family and friends. we will be back soon. Read Less
2 Helpful Votes
Sail Date: September 2017
Booked this cruise to celebrate our 40th wedding anniversary and was initially amazed at such a magnificent ship but unfortunately things went downhill very quickly. Lengthy queques for embarkation and when checked in you are left to fend ... Read More
Booked this cruise to celebrate our 40th wedding anniversary and was initially amazed at such a magnificent ship but unfortunately things went downhill very quickly. Lengthy queques for embarkation and when checked in you are left to fend for yourself with no idea of where to go and no one to tell you.Cabins were excellent and very comfortable. Food was poor with the Market place buffet an absolute nightmare.No system,people pushing and shoving and standard of food poor. Ended up eating burgers or pizza from pool bar at lunchtime to avoid the mayhem. We had been allocated an early sitting 6 30 pm for dinner in Panoramic restaurant.Food was ok,small portions and not always hot.The only consolation was our waiter Marvin who was so pleasant and friendly. Evenings were a nightmare as other people have remarked not enough seating areas or quiet lounges where you could relax. People were constantly bumping into each other and sometimes would walk through you if they could ! Lengthy queques at bars and not enough waiters. Entertainment mainly catered for Italian and Spanish guests and was poor. Trips booked on ship were expensive so went off shore ourselves.Last day was nightmare as all day sailing so everyone trying to get sunbeds and trying to get food or drinks was impossible. Thankfully the weather was good as place would have been mental If everyone cooped up inside. This would not put me off cruising again but not on such a large a ship and definitely not MSC ! Read Less
16 Helpful Votes
Sail Date: September 2017
Although we had never cruised aboard such a large ship, we thought that the yacht club experience would give us the advantages of a tranquil haven as well as being able to enjoy some of the activities on board. We did like the yacht club ... Read More
Although we had never cruised aboard such a large ship, we thought that the yacht club experience would give us the advantages of a tranquil haven as well as being able to enjoy some of the activities on board. We did like the yacht club facilities - spacious cabin and pleasant restaurant, lounge and pool deck (although the roof arrangement on the sun deck was rather odd in that it was alternately half open and half covered in glass panels). During several storms that we experienced there was also a lot of movement on deck 15 and very noticeable jerking movements which were very loud. The dress code was also somewhat bizarre in that basically you just ignored it if you chose to do so. I was in a long dress for one of the elegant nights but other people in the yacht club were dressed very casually. The high tech booking arrangements for shows were new to us - you could pre book for the theatre and gain early entry or not book and be admitted much later. On one occasion we had double checked with the concierge that we were indeed booked in, only to find that the hand held machine at the theatre did not have my booking and that my travelling companion had already seen the show before, which she clearly had not! We thought there was a poor selection of shops for such a large ship. The ship outside the yacht club was very noisy and overcrowded. The food in the yacht club was also very mediocre - we would have expected a much higher standard. We also had a very unsatisfactory response on board to a complaint concerning a shore excursion, which is on-going on our return. Read Less
2 Helpful Votes
Sail Date: August 2017
This was cruise number 13 for me and number 4 for my partner all with MSC. We thought because it was a new ship it would be great, no such luck. There were not enough crew for the ratio of passengers hence things were not done as ... Read More
This was cruise number 13 for me and number 4 for my partner all with MSC. We thought because it was a new ship it would be great, no such luck. There were not enough crew for the ratio of passengers hence things were not done as they should have been. for example, long waits for drinks, cold meals, queues to get off and on the ship The staff managed as best they could and were very good but all could see it was tough going for them. There are signs at the casino entrances under 18years not allowed but the parents don't give a toss, there were kids in there every night, not good. This ship is lovely but it is too big, too many kids and not enough staff, it would be nice to have a few areas ADULTS only, every 2nd person we spoke to were very unhappy and said the same as us ", we will not be doing any more cruises with MSC." you really don't care about your loyal passengers. Read Less
1 Helpful Vote
Sail Date: August 2017
My my embarkation port was Barcelona, where we spent three days at portaventura hotel. I advice. Then we embarked. I.went with my husband, my five years kid and thirteen years kid. I can only say it was a great decision we took. ... Read More
My my embarkation port was Barcelona, where we spent three days at portaventura hotel. I advice. Then we embarked. I.went with my husband, my five years kid and thirteen years kid. I can only say it was a great decision we took. Beautiful and clean ship. Aurea balcony cabin is an excellent deal. Lots of adults' and kids' entertainment. Very nice excursions, delicious and various food, friendly staff, lovely ambience. Fits to families with kids, to honeymooners, singles, teenagers, babies, kids..... With aurea cabin u get a priority pass so u get a smooth and fast embarking. As well yyou get unlimited Drinks and smoothies. Free massage for me and my husband. Access to a wonderful restaurant with different menu each day. As fit the excursions. There are plenty of variety. Historical, beach, familial, adventurous... you may choose the excursion you want. In brief it was a "sans faute" trip Read Less
1 Helpful Vote
Sail Date: August 2017
Wonderful itinerary...beautiful ship...SERVICE WAS DISGRACEFUL....never want to sail on any of the MSC ships again. Food was horrible...Bar service was disgusting....dinner was a nightmare....no water, no coffee or tea with dinner. An ... Read More
Wonderful itinerary...beautiful ship...SERVICE WAS DISGRACEFUL....never want to sail on any of the MSC ships again. Food was horrible...Bar service was disgusting....dinner was a nightmare....no water, no coffee or tea with dinner. An arguement nightly in the dining room. Tried to speak with Guest Services and repeatedly was told this is not the way things are done in Europe....although we are an American group and have traveled repeately on ships in Europe and never received the treatment (Horrible) that we received on this ship. The buffet food was the same every single day. The buffet was never clean....tables were never cleaned. Cups on the floor along with food on the floor. Drinks spilled and never cleaned up. The noise level was unbeareable as well. I am a travel agent and will never recommend MSC to my clients again. What an embarassment. Booked a triple balcony stateroom but no place for my grandson to sleep as the sofa was not a bed as described in the deck plans.... Read Less
Sail Date: June 2017
because was the new ship, was really packed, but we were in the Yatch Club and was a wonderful experience. The butler were offering service all the time, the place was impecable , the dinning was excellent always with the sea view, the ... Read More
because was the new ship, was really packed, but we were in the Yatch Club and was a wonderful experience. The butler were offering service all the time, the place was impecable , the dinning was excellent always with the sea view, the experience was very good, I did 17 cruises, and I am an expert in cruises, and for the money that we paid, I could not ask for more. I recommend the Yatch club 100% The captain was very polite and he talked with all the passengers in the dinning area. The maitre was all the time ready to serve us, we do not need to be in an specific time for dinner, we can choose our own time, always find a table near the window. I am planning to do another cruise with the same company next year. I use to cruise with Costa, but the price are higher and the service is the same, plus they do not offer the first class service that we obtain in MSC MARAVIGLIA Read Less
MSC Meraviglia Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 4.0 2.9
Entertainment 5.0 3.3
Public Rooms 5.0 3.6
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 4.0 3.1
Enrichment 2.0 2.9
Service 4.0 3.2
Value For Money 5.0 3.0

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