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6 MSC Cruises MSC Fantasia South America Cruise Reviews

As a very experienced cruise, thought we would try MSC. Never again, worst cruise line ever, nothing good to say about it. Service not existant in all areas Food served warm, never hot Cabin staff very rude Staff just walk ... Read More
As a very experienced cruise, thought we would try MSC. Never again, worst cruise line ever, nothing good to say about it. Service not existant in all areas Food served warm, never hot Cabin staff very rude Staff just walk into your cabin without knocking No point in complaining as you just get fobbed off with false promises and actions Muster drills at nearly every port, where all bars are closed for over an hour They feel a woman singing Queen songs is entertaining. Bad enough it was a woman, but she could not even sing. Elvis impressionist walking around was a joke There is not one thing i enjoyed on this cruise. Complained again to MSC when home, but they just give excuses. Took my money, but delivered nothing! They should not be allowed to get away with it Steer well clear of MSC if you want an enjoyable cruise. Read Less
Sail Date January 2019
The embarkation process was catastrophic, it took me 6 hours to get onboard. Unacceptable. The cruise was fine, with some good points during the trip, such as the animation team, and bad ones, such as the pool water color (green) during ... Read More
The embarkation process was catastrophic, it took me 6 hours to get onboard. Unacceptable. The cruise was fine, with some good points during the trip, such as the animation team, and bad ones, such as the pool water color (green) during some days. The cabin was very good. The restaurants handled well all the people onboard, and the food variety was very good. However, the Red Velvet restaurant does not match the intent to have a more intimate and full service restaurant. Very crowded, the opposite of the idea. The schedule was not met in any destination. As a result, one of the planned stops, at Ilhabela, could not be done, resulting in a $100 credit for all cabins. I found it unfair, as one passenger could be alone in a cabin while others, such as myself, could have a family of three, for which $100 is almost nothing (3 drinks and 3 hot chocolates during the day and that's it!). The shows inside the ship were OK, with some better than others. In summary, the trip was fine but nothing beyond average. Read Less
Sail Date January 2019
The bars and restaurants structure are beautiful, lots of yellow marble and Svarowski crystals. The maintence of several areas are very bad, roof gutters in some places, the pool area always dirty and the swimming pool very dirt all the ... Read More
The bars and restaurants structure are beautiful, lots of yellow marble and Svarowski crystals. The maintence of several areas are very bad, roof gutters in some places, the pool area always dirty and the swimming pool very dirt all the time. The service is mostly bad, unfrendlly attendants, exception the attendent of the sollarium bar, I Putu and Ana, an watress from the pool restaurant, they are very kind and funny. The aurea experience not worth, the price is very high and the exsclusive package have very little things. The food on board is good, the service os drinks is very bad, Few waiters. Very few sea food, lots of chicken and pork, cheap meats only. All the public bathrooms are very dirty and have maintence problems. The activities are very poor, The itinerary is the same as every ship that come to Brazil Is a ship to go once and never go back. Read Less
Sail Date January 2019
My wife and I embarked on the MSC Fantasia on December 8, 2018, on a cruise that departed from Rio de Janeiro, heading for Buenos Aires, returning to Punta Del Este and Ilha Grande. The trip was my wife's birthday present, and what ... Read More
My wife and I embarked on the MSC Fantasia on December 8, 2018, on a cruise that departed from Rio de Janeiro, heading for Buenos Aires, returning to Punta Del Este and Ilha Grande. The trip was my wife's birthday present, and what should have been of the dreams turned out to be a big disappointment. But I prefer to start with the good points: the cabin cleaning service was excellent, the waiters and, in general, the employees who occupied the most humble functions, mostly of Asian or Brazilian origin were kind and helpful, Chinese cooks and cooks, rude and moody. As for food, raw fruits and vegetables were of good quality. In addition, the trip was limited to delays, exaggerated mercantilism, bad food, animation and mediocre shows. Starting the week before the departure of the cruise. Affordable drink packages, which went on sale on the internet that were no longer cheap, were taken from the site. These same packages, traditionally also sold at the time of shipment, this time were not offered, being offered only on the ship for abusive prices. On delays, these occurred in all shipments and landings, damaging the stays in the scheduled ports, which were no longer long. The departure, scheduled for 5:00 pm, only happened around 8:00 pm, after an 8-hour wait in an uncomfortable terminal with huge queues for baggage check-in, entrance to the terminal, passage through the police and access to the ship. On the way from Rio to Buenos Aires, there was an unforeseen event. One passenger who needed medical attention had to be removed by helicopter, which entailed an additional 2 hours delay. The arrival in Buenos Aires scheduled for 9:00 am on December 13, only happened at 5:00 p.m., and we were only able to leave the ship at 7:00 p.m. A stop originally scheduled for the entire day of arrival plus the night and the half of the following day was reduced to the night of arrival, plus half the next day, harming both passengers who purchased excursions and those who planned independent tours and purchases . In Punta Del Este it was worse, in the landing made by boats that should be ready to transport the passengers, since the small time of stay on land, made us wait more than 2 hours, using a minimum number of boats, shortening the duration of the excursions and making it impossible to land many passengers who had to stay on the ship. Finally, having already compensated for all delays, the commander informs the cancellation of the landing in Ilha Grande, alleging bad weather and anticipating the arrival in Rio scheduled for December 16 at 7am, to December 15 at 9pm, unilaterally crediting the cabin bill, ridiculous $ 100 ($ 50 per person) without a simple apology. At the landing, in another giant row, I, who turned 60 this year, was prevented from entering the preferential line, since, according to the MSC employee, the queue was reserved for people over 65, contrary to Brazilian law . In the luggage shed, we took out our suitcase, without anyone having checked our tag number. In addition, I can summarize: - Second-class meats, served at the buffet and restaurant, except on the last day they served a better menu. - "Grilled" dipped in oil and sausages of very low quality. - Service charge charged on drinks taken at the counter, although this is already included in the ticket price. - Net price of drink charged on the order above that set in the menu (in my case, wine glasses). - Repetitive theater shows, always with the same numbers of juggling and acrobatics, changing only the costumes and songs. To conclude, I decided to make this trip under the influence of my brother who lives in Europe and made several cruises there, including MSC and was surprised by what happened and commented that incidents such as these reported would never be accepted, but with a large financial compensation or with significant All this burden caused by delays, lack of planning and logistics incompatibility was passed on from the company to the customer. The conclusion that I have reached is that these companies organize their trips according to the classification of passengers, and unfortunately for them, we are considered second class citizens and we are also reserved 2nd treatment, either in food, in shows or in treatment dispensed, which causes me great indignation to consider that this treatment was given to us in our yard. I advise anyone who has never done a cruise to not buy routes in Brazil or South America, because it will buy remains from Europe where it is winter and these ships would be idle if they stayed there. They sell their trips for the same price charged there and offer a misleading and low quality product. If you want stewardship, go to an "all inclusive" resort, or travel through Brazil or abroad and truly short the cities and beaches without time limitation, choosing your tours, accommodations, food and with much less probability of unforeseen. But if you still insist on taking a cruise, avoid this company. Read Less
Sail Date December 2018
The enticement? Interesting ports in Europe, Africa and South America. Our first cruise experience. We agree it might be the last one. Looking back it was frantic from the moment of embarkation in Genoa. Long line ups, hours of waiting. ... Read More
The enticement? Interesting ports in Europe, Africa and South America. Our first cruise experience. We agree it might be the last one. Looking back it was frantic from the moment of embarkation in Genoa. Long line ups, hours of waiting. It's true that the ship houses over 3000 passengers, but knowing that beforehand, the process should have been smother. The cabin we had , with balcony, was really nice. Crew attendant for the cabin was hard working and really personable as were the people serving in the restaurant. The rest of the staff was silent, in general not very friendly. The food in the buffet wasn't so bad, but very salty and considering that most passengers were seniors, not healthy. Menu in the buffet section was almost the same every day and this was a 20 day cruise. The quality of the water and coffee was bad. However, the most problematic circumstances of all were the contaminated air circulating in the ship, with the result that the majority of people were sick. Another really vexing situation was the total isolation we endured during the crossing of the Atlantic, almost six days. No TV, no internet, no information. Movies offered in the cabin, did not display well. The price of the internet connection offered in fliers to the cabin was misleading as they would charge more if you signed for it. We believe that the economics of scale for such a huge crowd have something to do with this situation. We probably will think twice before signing up for this kind of cruise. Read Less
Sail Date November 2018
I am writing to report my experience in the MSC FANTASIA Cruise from Genoa to Santos between November 4th to 24th 2018. This was our third cruise, but the first with MSC. We have never experienced or expected a ship being run so poorly by ... Read More
I am writing to report my experience in the MSC FANTASIA Cruise from Genoa to Santos between November 4th to 24th 2018. This was our third cruise, but the first with MSC. We have never experienced or expected a ship being run so poorly by the Master and his crew. I will provide the details below. The embarkment took place in the port of Genoa on November 4th; from the beginning it was a complete chaos, a process that should take a couple of hours took at least six, they even have started the embarkment two hours earlier to make it easier. Numbers were distributed to the passengers to assist with the registration, but they were not followed; the staff members will jump numbers and then will go back again, a total chaos. Many crew members were rude and have no customer services skills, the majority look very unhappy. There were some crew members very polite and did a good job, but it was the minority. The safety box was not working in the cabin, I called the front desk and they sent a technician to fix it, he replaced the batteries. After about 30 minutes it stopped working, I called again, and they told me they will send a technician within 30 minutes, nothing happens, I reported at least five times in the next few days. Finally they sent a technician, according to him it was the cover of the batteries that was interfering, he removed it, put a piece of paper to make it tight and left, after one hour the safety box stopped working again. I checked myself and to my surprise I found one of the battery contacts sulfated, I scraped it and clean it and never have any problem again. The light in the night table burned out, I told the cabin assistant and he reported at least in two occasions. I started calling the front desk asking them if they could give me a bulb so that I could replace it, they told me they could not, and they will have to send a technician to check it out. I have to wait five days to have the burned-out light replaced. We had a balcony suit, located beside the deck and outside stairs. During the cruise they left a note in my cabin that they will be painting the balcony and to keep the curtains closed. They did paint, but they also spilled paint all over the two chairs, table and floor, they never cleaned it. I never have seen a sloppy job like this. During the cruise they left at least in four occasions notes that they will be doing maintenance in the balcony, in one occasion they flooded the balconies from one extreme to the other and left the water standing until the water evaporated by itself. One of the last evenings, they poured lot of water from the top floor, we could have been totally soaked if we were in the balcony. They cleaned the outside stairs and deck every morning about 4 am, and every time our balcony will be left with water and dirt on it. They never cleaned the balcony, we have to clean the hand rail and chairs our self. It was great to have a balcony, but because of their neglect we could seldom use it. When we cross the ocean, which lasted six days, the satellite services were disconnected, we did not have any news and were totally isolated. The explanation given was the satellite services did not work because we were too far away from land, but this happened even when we were 50 kilometres from the coast of Brazil. This never happened in any other cruise we have taken. They offered 16 free movies that you could watch in your cabin, but the audio of the movies was absolutely terrible, you could not understand anything; when I called the front desk, they said they have problem with the system. The hygiene practices in the cruise was terrible, there were dispensers with sanitizers, but most of them were empty, the crew members never encourage the passengers to use them. Some passengers will pick with their hands bred or other food from the buffet areas and the crew members never told these passengers not to do it, they will not get involved and ignore it. Some passengers will fill their personal bottles in the water or juice machines directly into the faucet touching them and of course contaminating them. Painting was performed in corridors and food dispensing areas; the smell was extremely strong. Painting in areas were food is dispensed and people are walking by is totally unacceptable. All the tours obtained through MSC started late. The crew members in charge in the meeting places were confused and they did not provide proper information. After a week people started to get sick. Many crew members and passengers got sick, sneezing, coughing and with flu symptoms. The situation started to get worse when we start crossing the Atlantic, the ship had to disembark a sick passenger in Cabo Verde in front of Africa because the passenger was too sick. The situation got worse and by the time we reach Brazil most of the passengers were coughing, sneezing and with flu symptoms. We were eight people travelling together and seven got sick. The passport return process was another chaos, two crew members were doing this process, but they have difficulties to find the passports even that they were classified by countries. During the last couple of days, we noticed a change in the attitude of the crew members in relation to hygiene in the food areas, the sanitizer dispensers were filled, the supervisors started to give direct instructions to waitresses to remove dirty dishes and clean the different areas. When we arrive to Santos the Health Authorities were waiting; they recommended to passengers before disembarking to use the disinfectant their hands with the gel provided and see their personal doctors, they also informed us there was a possible case of measles aboard. The disembarkation in Santos was another chaos, they asked the passenger to meet in the theatre and wait for instructions, but the theatre have steps and all passengers have carry-on bags. After a couple of hours, the Health Authorities allowed the disembarkment; the passengers were asked to take shuttle busses to the terminal. The buses had very narrow aisles, and the passengers have to claim with their bags since they did not open the bag carriers on the belly of the buses. The Master of the ship is the person responsible for the well being and health of the crew and passengers and the training of the crew. Therefore, he is responsible for the poor service provided by the crew and the bad hygiene practices on his ship. I saw him only once in the entire trip when he welcomes the passengers assisting a function. He never talked to the passengers on the speakers to provide explanations or information; what a difference with other Captains from other companies that I have had the opportunity to travel with. This was the first time that we travel in a MSC Cruise and possible will be the last. Read Less
Sail Date November 2018
MSC Fantasia Ratings
Category Editor Member
Rates 3.0 3.5

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