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2 Helpful Votes
Sail Date: August 2018
The disappointment started with the embarkation. The process did not go smoothly at all. I have an injured left leg and should not walk for far lengths. The airport provided a wheelchair and the cruiseline said they would provide a ... Read More
The disappointment started with the embarkation. The process did not go smoothly at all. I have an injured left leg and should not walk for far lengths. The airport provided a wheelchair and the cruiseline said they would provide a wheelchair as well. When I got there, there was not chair for me. The women say my orthotic boot and gave me Priority Boarding. The issue it, there was absolutely no crown control. There was ONE line for priority boarding which included both handicap and VIP guests. All the guests, not jus the VIP guests packed all of the lines, and people were even pushing me to get on the boat. I left and told them that I can not get in line and I was told that cannot control what their guests do!!! Get ready to be RUN OVER by wild Europeans on the Fantasia. Do not purchase their excursions. They say that people speak English but in reality, the accents are so thick that you will no understand them anyways. Deborah in Rome spoke very poor English and during the whole tour in Rome the microphones did not work at all. We could never hear her. We took 3 excursions- Rome, Pisa, and Monaco. In all 3, you have very limited time to actually STOP and enjoy a site, or take a picture, or enter a small shoppe. They are so concerned with you being back by 3pm, even if the boat doesnt leave until 5:30pm!!! Its better to take a taxi or do a local tour. MSC excursions are not worth it. Also, only ONE local destination offered free shuttle buses into the city center, I think it was La Spezia, but should be all cities. With dinning, they are far too strict. You have to be seated by 7pm and if you are not you can loose your place in dinning and have to eat at the buffet. The buffet is NOT wheelchair friendly. I was only using a wheelchair temporarily, not permanently, but still, no staff offered to help me. The cruise itself is not very wheelchair friendly, which made me feel very bad for people who are actually permanently disabled. For example, there is no wheelchair only elevators. There were actually not enough elevators. There are also no automatic doors throughout the entire ship so you have to rely on other people to help you through the doors. Also, the counters in the dinning room are far too high for anyone in a wheelchair to take a plate, see the food, and serve themselves. My husband had to help me every day, because the staff never assisted. Once, a kind waitor assisted me when he saw me limping with coffee. Definitely the worst part of our trip and what ruined our whole trip was when our cabin was flooded with water when a pipe burst at 2am. I woke up to water in our room in the middle of the night and had a panic attack. They later told us that we were LUCKY they had an extra room available for us to sleep in that night. They even wanted us to go back to the soiled room the next day. Our items were soiled with dirty pipe water and many of our items were not cleaned for when we were scheduled to disembark 2 days later. They refused to return our money for the price of our cabin for those 2 nights and refused to provide any compensation for our shoes or even let me fill our a complaint form. We have been trying to contact customer service for the pipe even specifcially but no one has returned our contacts. All in all, this cruise line is NOT wheelchair friendly, has no automatic doors or dinning assitance, and did not own up to their responsiblity for our cabin and items. Read Less
4 Helpful Votes
Sail Date: June 2018
Based upon other reviews, I would not have selected this cruise but as it was a family affair booked from points halfway around the world, it was done. Let me first say there were many positives about this cruise - our typical social ... Read More
Based upon other reviews, I would not have selected this cruise but as it was a family affair booked from points halfway around the world, it was done. Let me first say there were many positives about this cruise - our typical social interaction with the servers at bar areas was generally most excellent, our cabin steward provided us with a tidy stateroom with fresh towels at all times, the wait staff in the Red Velvet dining area was good, though understaffed for our evening table of 13. We were very impressed with the cleanliness of the ship as a whole. That waned a bit as the cruise went on, especially after the arrival of passengers (and flies!?!) from Genoa. The main dining was generally bland. There were no excellent proclamations about any of the main courses although I will say a few of the desserts were quite tasty. I think we all expected more from the Italian meals that were served but none were outstanding. We saw one show - the dancing and choreography was very basic but the costumes were quite nice as well as two good singers with one of them being exceptional. It speaks quite a bit that nobody was interested in seeing another show. We were given the run around on a couple of occasions as the where to go, especially trying to go ashore in Cannes via the lifeboats/ferries. We stood in line to get tickets, told to be in the theater at 1140, arrived early and was then told we were late, the tickets didn't matter and it was 1st come, 1st serve to go ashore. We scurried back to the other end of the ship, saw the horrendous line waiting to go ashore and eventually didn't leave until ~1300. It appeared badly mismanaged as if it was everyone's first day on the job. Disembarking on our last day was nearly as bad, so I won't rehash it - going ashore at the other ports was relatively pain free. Several members of our group took shore excursions. All felt they were ripped off, from the exorbitant prices to not being delivered what was promised. Let me reiterate there were many positives about this ship and I would like to name every crew member that provided us with joy and service but unfortunately we did not keep a tally. There were a few crew members that were disinterested but by and large, they were positive interactions throughout. As a whole, I cannot rate this cruise/cruise line favorably with the cruises we have been on with Royal Caribbean other than they don't annoyingly push their products like RCCL seems to do. Take note, RCCL. I would do this again only if, as before, we did not have a choice. Our favorite ports were La Spezia and Palma, with the least enjoyable being Genoa by far. We also liked Barcelona (mainly because we spent a couple days there beforehand), Ajaccio and Civitavecchia. We did not go to Rome, as there is too much time pressure. Forgive my scattered approach to this review, we were up nearly 24 hours and I am feeling a bit tired since coming back to home sweet home! Read Less
7 Helpful Votes
Sail Date: March 2017
I made this cruise with MSC and never had such a bad experience. I reported my complaints at MSC and the even refused a compensation!!!!!! The transfer was a mess, the embarkation was very bad. I booked an Aurea Suite(!) no window to ... Read More
I made this cruise with MSC and never had such a bad experience. I reported my complaints at MSC and the even refused a compensation!!!!!! The transfer was a mess, the embarkation was very bad. I booked an Aurea Suite(!) no window to open nor a balcony. I asked for a swap but was told off by the receptionist. In the bars (from an Italian ship) there was no Martini available nor Aperol. Sometimes there was no Prosecco at stock. The restaurant was understaffed, waiter did not have enough time to take the order, tablecloth was dirty, glasses unpolished. The food was bad, the meat was not tender we were not able to consume the rack of lamb, the duck breast or the veal. It could not be chewed! The touring office told me off while taking my ticket, I did not know about the voucher that I was obliged to take the English coach. Very unkind staff....... Eating from the buffet was the alternative but there was no variation, each day the same and sometimes there was no food at all at the opening hours. The entertaiment was very poor, at all pool activities always the same tape with music. There were 8 entertainers for 20 participators. The rest from the guests was complaining because it was to loud. MSC did not understand my complaint but: never again!!!! Read Less
3 Helpful Votes
Sail Date: September 2015
The week as a whole did not start well flew ok from Gatwick arrived Genoa husband collected in wheelchair as we had planned but then things went wrong the wheelchair assistance disappeared as soon as we reached the coach - the coach driver ... Read More
The week as a whole did not start well flew ok from Gatwick arrived Genoa husband collected in wheelchair as we had planned but then things went wrong the wheelchair assistance disappeared as soon as we reached the coach - the coach driver refused to allow my husband to sit on the Coach even though other passengers were already on the Coach and he was left standing for over 20 minutes unable to sit down with the Coach doors locked the MSC rep just ignored the problem. On reaching the ship we were faced with me having to look after my husband as no help was provided and managing 3 suitcases - 2 of which I finally got the handlers to relocate to the delivery cage for delivery to the cabin leaving me with 1 suitcase and still no help. On reaching the escalator a MSC guy said take the lift and he would help to get us on board still no wheelchair so we walked very slowly husband using his sticks and by this time very tired to the embarkation desk and finally getting through all that not a seat to be seen so we had to plod on. Caught by the person selling Tours we queried if my husband could go on the stadium tour in Barcelona and the Harbour tour in Malta and was advised no even though you say the Tours are disabled friendly she could not find one that was suitable- so your advertising as disabled friendly leaves a lot to be desired so we decided we were going to be stuck on board as no other options were suggested. Finally having got to the ship we then were told the cabin would not be ready for a further 90 minutes minimum so we were left feeling very tired having left home at 4am and no means of sitting and relaxing and having a nap. Went to the Piazza and having to buy a soft drink as we were told we could not use the vouchers pre purchased before leaving the UK - finally got to cabin at 3.30pm and then told drill at 5pm it was a no win so husband slept and we had no bags so could not change as the one bag we did have held all his medication. Wheelchair arrived at 5pm and off we went for the drill- shame said wheelchair did not appear when we really needed it as we had requested. Then having had dinner and seen the child size portions came to a rapid conclusion that unless we wanted to starve we would have to find another source of food and resorted to Room Service That was a seriously bad decision on reflection - the Room Service Team spoke little or no English both of us tried and over the period of the cruise the following was delivered we ordered the following everyday for breakfast English Tea with cold Milk for 2 + Rice Krispies for 2 + Toast with Marmalade and Bread Rolls and Strawberry Jam and Danish Pastries and orange juice for 2 you would have thought this was simple................this some of the combinations received from them below :- Cereal with no spoons and no milk barely enough for tea. Teabags and Sugar but no cups and spoons this happened twice. Toast cold everyday marmalade finally appeared on Friday after we sent back the order as it was so wrong that day we had no Teabags, no milk, no sugar, no cups, no spoons, no orange juice and tepid hot water. I do not think we had one day except after we sent it back that was right! also overnight we requested Tea with cold milk for 1 and Pepsi Light - Tea arrived with hot milk and no Pepsi, or sugar and spoon. Rudeness from Guest Services - I was walking towards the lift on level 5 from the Business Centre and passing Reception that was partially roped off - I was outside of this area and was rudely told I could go no further by a crew member holding a clipboard as people were checking in - I pointed out I was outside of the roped off area and wanted to reach the lift - I was rudely told again to go back the other way. This I did but there were no signs anywhere saying passengers could not move through this area. Tried to report this to guest services and the girl did not understand me as her English was non existent so asked for her Manager and was told she would call me back as the incident had happened early in the morning and I was told no one available until after 4pm I felt this was unhelpful so spoke to another person and advised them what had happened. Later that day as no call back had be forthcoming and the one I did get the person was not understanding me. The mini bar fridge on arrival was sticky inside and I had to clean it - I used Dettol wipes on all the surfaces and they turned grey - the sofa had stains on it. The Pillows were very thin and the duvet had a stain on this was never changed all the time we were there the bed linen was never changed and the towels in the bathroom were left on the floor to force them to be changed instead of being re folded. There was no soap in the bathroom for 2 days and no spare loo roll - I was having to leave notes requesting the minibar to be restocked and soap to be placed in the bathroom as well as the loo rolls! I gave up re the bedding as that was just a brick wall. All in all not a very clean cabin from day one but we gave up trying to get this fixed. Red Velvet restaurant - waiter service this first night for 3 courses took 2 hours and did not improve much over the week. The open seating night we ordered the following:- 1 Greek Salad; 2 Braised Beef; 1 ice cream and 1 sorbet + 1 Pepsi light and husband for a change wanted 1 Vodka with Sprite. what arrived was 1 Pepsi light; Vodka with Bitter lemon (this got sent back as we had to ask another waiter who spoke English to sort out as the waiter assigned to the table spoke no English) all the food was delivered in one go so on the table we had 1 starter; 2 main courses and 2 desserts so we finished up eating the whole meal back to front and the waiter refused to take away the main courses and desserts until my poor husband had eaten his starter - I had a bread roll. This was reported to the Maitre D but nothing was done. Just advised sorry he does not speak English very well! Note delivered at one am in the morning following a knock on the door to call Reception Urgently - reason for call and note was to check my husband was ok on his sticks.......one has to ask why not do this between 8am and 6pm WHY 1AM? Having woken us both up we were by this time very fed up with the cruise as a whole! Saturday night I finally caught up with Guest Service manager Valentina who sent to us earlier in the week some champagne and petit fours that were duly sent back as neither of us liked them and we felt the gesture was wrong as all we wanted was sorry and it will not happen again finally husband accepted a 30 minute massage. She promised us a Priority departure and I made it clear I wanted to go back to the airport by taxi (advised should be 20 euro) with a wheelchair to help husband as it was early in the morning - no problem she said - I should have known better. Sunday duly arrived sat in Theatre at 7.30am no signs anywhere put up as to where each group should sit - so we sat at the back to be told at 7.50 you have to move to the other side of the Theatre guess what no seating so my husband was left standing as able bodied people had taken all the seats and on asking the crew where the wheelchair that had been requested was just shrug of shoulders and they disappeared other passengers were horrified and also asked the same question but we had no help and no reply. It was total chaos no organisation what so ever, no Priority was given in a fact - a child of two could have done better! We struggled to get off the ship and having to manage 3 bags and a wobbly husband as his medication had not kicked in properly I was seriously angry got in taxi to airport to be told 37 Euros as so early and he dropped us off at the wrong part of the airport! finally got to departures to be told no wheelchairs available and no check in till 11.30 - finally found the MSC rep who tried to help but even she could not track a wheelchair down until after 12 noon. The person pushing the wheelchair would not allow us to use the duty free and abandoned us at the departure gate. On the check in I asked for the upgrade to business class which I was happy to pay for to be told I could not do that and we were allocated row 24 out of 29 rows why place a disabled person at the back of the plane when there were empty seats in Business that I had ask to purchase. (we did travel Business class at my extra cost on the way out) this meant we had to walk the length of the plane! On the flight we were offered just a sandwich with no drink but after the week we had had I just gave up. At least we got help when the plane landed in the UK. MSC also allow children to run riot in the casino unsupervised by the parents even though the Casino states over 18 only. Complained to customer services in London while on board and yesterday by phone and email and told it will take 28 days to look into - I would seriously recommend NO ONE should ever cruise with company as they a do nothing attitude when things go wrong. I had completed all the paperwork they asked for before departure and they still could not get it right! This company is NOT disabled friendly in any shape or form. Read Less
Sail Date: February 2014
We boarded the Fantasia in Genoa, having flown to Milan from the UK. The transfer provided by MSC from Milan to Genoa was superb. Just 6 of us in a very comfortable minivan. Boarding was very smooth and organised and we were able to go ... Read More
We boarded the Fantasia in Genoa, having flown to Milan from the UK. The transfer provided by MSC from Milan to Genoa was superb. Just 6 of us in a very comfortable minivan. Boarding was very smooth and organised and we were able to go straight to our cabin before having some late lunch in the Zanzibar Buffet. The cruise itself was very enjoyable with very few niggles. The main gripe was the lifts (elevators). Our daughter is in a wheelchair and we therefore relied on the lifts to get from deck to deck, as the stairs were not an option. The number of lifts for this size of ship (4,000+ passengers) is inadequate. We regularly found ourselves waiting for 10 to 15 minutes in order to be able to get in a lift and sometimes negotiate pushing people, which could be quite stressful at times. That said, we found the crew very polite and helpful and our overall cruise experience was very good. The ship itself is very impressive, with diamond-encrusted staircases in the large atrium and a variety of public areas to suite all tastes. We found everywhere to be spotlessly clean although the casino, in which smoking is allowed, was smelly. Unfortunately we encountered some rough weather on a couple of occasions during the cruise, particularly in the Atlantic Ocean, which I suppose is to be expected in February. My wife and daughter did suffer from some motion sickness, but we were given tablets to minimise this. Service both from our waiter George from Romania and our cabin steward from Indonesia was superb. Disembarkation was smooth and not as chaotic as we have experienced on some other cruises. Ports visited on the cruise included Barcelona, Tenerife, Madeira, Malaga and Civitavecchia. We also called at the port of Casablanca, which is not listed in the port review category, so I have mentioned it here. We went on a panoramic tour excursion here, which we really enjoyed. Our local tour guide was very knowledgeable and the Mosque we visited as part of the excursion was spectacular. All in all, we found the cruise a wonderful and rewarding experice, and met some great people. Read Less
MSC Fantasia Ratings
Category Editor Member
Rates 3.0 3.5

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