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MSC Cruise Reviews for Family Cruises to Europe

MSC
Ship
Europe
Departure Port

Traveler rating

Excellent

230

Very Good

195

Average

159

Poor

140

Terrible

132

Cruise type

132 MSC Cruise Reviews for Family Cruises to Europe


cruisecriticanonymus avatar

cruisecriticanonymus

1 Review Written

10 Helpful Votes

Dirty, bad service and quite low cost running ship

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Ship is very much understaffed and absolutely not able to offer good cruise for such big number of passengers onboard. Obviously company is trying to save money on all aspects, including food, number of their ...
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Sail Date January 2020


Gazzetta avatar

Gazzetta

1 Review Written

8 Helpful Votes

Terrible

The ship is very unorganized. The food was the same every day. Front desk clerk named Barbara Uchiyama was always scowling and treating guests without the least education and attention. The tours were ...
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Sail Date December 2019


LaurahQ avatar

LaurahQ

1 Review Written

7 Helpful Votes

MSC Aurea Duplex Suite - Worst Customer Service

First and foremost, MSC Grandiosa is absolutely gorgeous and the elevator designed to move people efficiently. The Aurea duplex suite is very unique with 2 full bathrooms, spacious closets, living room, dining room ...
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1 photo

Sail Date November 2019


Ginge1 avatar

Ginge1

1 Review Written

5 Helpful Votes

Awful service and after care

This was our first cruising experience and definitely our last with MSC. We travelled with another family who have been on quite a few cruises. From the start we were left feeling disappointed with the length of ...
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Sail Date May 2019


winterrod avatar

winterrod

1 Review Written

4 Helpful Votes

First and last time with MSC

Pros = 1) Service at the dinner - Waiter always friendly 2) Service and cleanliness on our Room 3) Pre paid internet was 4gb for 4 devices and it was cheap comparing with other cruises that I´ve made ...
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Sail Date September 2019


Mel Parsons avatar

Mel Parsons

1 Review Written

2 Helpful Votes

Nowhere near as good as others

We chose this cruise because it was advertised as a great cruise. The ship was marvellous. The food was only just acceptable. Tea and coffee in the buffet was always cold. The attitude towards you was more ...
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Sail Date August 2019


Princess1ct avatar

Princess1ct

1 Review Written

7 Helpful Votes

Worst cruise ever

We have travelled with MSC many times and have always been satisfied, however, when the service model changed recently it seems so has our opinion. The embarkation process was a complete joke, keeping people outside ...
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Sail Date August 2019


cherlock avatar

cherlock

2 Reviews Written

8 Helpful Votes

Yacht Club saved us but overall awful! NEVER AGAIN.

We chose this cruise for itinerary, and that it was a new ship, and the price is quite low - but it was awful. Overall, I have to say that it take finesse to manage these big ships in a way that make the ...
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Sail Date July 2019


Balmyard avatar

Balmyard

1 Review Written

15 Helpful Votes

Go only for the food

Theis ship is horrible, the service is so bad there is no excuse for it. It takes ages for a waiter to come to you for drinks in the main buffet even tho you have a bell for colling them, one time the waiter came ...
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Sail Date July 2019


jmcelaney1737 avatar

jmcelaney1737

1 Review Written

1 Helpful Vote

My First and Last MSC cruise

We chose this cruise because the ship was brand new with an amazing itinerary. We went to great ports, Barcelona, Marseilles, Genoa, Naples, Messina and Malta. Embarkation and disembarkation were super easy. Here ...
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Sail Date June 2019


TheFatFryer avatar

TheFatFryer

3 Reviews Written

23 Helpful Votes

Avoid

Great destinations and most staff. However the ship is a disaster. They spent millions extending the ship when really they should have towed it to the middle of the Atlantic and used it as target practice.... The ...
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Sail Date July 2019


KEITHSOX avatar

KEITHSOX

1 Review Written

2 Helpful Votes

TOTAL WASTE OF MONEY 5K

Used a cruise company to select suitable ship for 70yrs grandmother, daughter and granddaughter 5yrs, our first time on a cruise. The ship was old and tired throughout. Food was awful, commercial plastic produced ...
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Sail Date May 2019


Cat0521 avatar

Cat0521

1 Review Written

3 Helpful Votes

Ridiculous

This was the only cruise that fit schedules for everyone in our family. We also thought maybe we should try new cruiseline after 5 cruises with the same company. Big mistake. The ship itself looks beautiful. ...
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Sail Date July 2019


smeshinka avatar

smeshinka

1 Review Written

20 Helpful Votes

The WORST ship and service

The ship is terrible - despite its enormous size, has very few things to do, no entertainment program on the main pool deck, only a few games to share among 5000 passengers, very low quality theater shows. Food is ...
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Sail Date July 2019


AriannaS avatar

AriannaS

1 Review Written

9 Helpful Votes

Very poor

We often go on different cruise companies, and we have a large experience of service on cruise ships, but we were 1st time on the Opera MSC ship And unfortunately our vacation was very poor :( As soon as we ...
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Sail Date June 2019


Grdxx1 avatar

Grdxx1

1 Review Written

6 Helpful Votes

More sure charges

This cruise was chosen for its itinerary. The ship is a fancy barge where you pay extra for anything you may need. We were expected to pay for a glass of tap water in the formal restaurant. They do not provided any ...
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Sail Date June 2019


Cullen1224 avatar

Cullen1224

2 Reviews Written

20 Helpful Votes

NOT an American Product; overcrowded - discourteous and inattentive staff

Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse ...
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Sail Date June 2019


Amanda24b avatar

Amanda24b

1 Review Written

Floating sespit with Kennel cough

Room not clean - asked to be cleaned again prior to unpacking had to ask for clean pillowcases, face washers Tv not working No satellite reception once you leave a port Water not given at dinner time in ...
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Sail Date April 2019


Sunforyouandme avatar

Sunforyouandme

1 Review Written

2 Helpful Votes

Norivirus waiting to happen

We chose this due to itinerary. That was wonderful. Ship and service was a disaster. We booked Fantasica and adjoining rooms. No adjoining rooms and no drink tickets. Filed a special needs 3 times prior to cruise ...
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Sail Date May 2019


Not satisfied avatar

Not satisfied

1 Review Written

4 Helpful Votes

Very disappointed

Although this was a beautiful ship the level of customer care was well below any other cruise we have been on, very few of the crew spoke and barged past as if you weren't there.When we were waiting to embark we ...
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Sail Date April 2019


Tjoppie avatar

Tjoppie

1 Review Written

10 Helpful Votes

WORST EVER CRUISE!!!

I have never been on MSC but thought we would try the newest ship MSC Bellissima, what a big mistake, money wasted, thrown into the deep sea. I will NEVER EVER CRUISE with MSC again in my life. The staff does not ...
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Sail Date May 2019


Family from Europe avatar

Family from Europe

1 Review Written

Not child friendly at all!

Organization was chaotic, service generally poor! Staff gave misinformation all the time, on one occasion, because of desinformation, we had to go theough multiple queues and run around the ship for 90 mins to rent ...
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Sail Date April 2019


Rjrja20 avatar

Rjrja20

2 Reviews Written

17 Helpful Votes

Poor food, sad unfriendly staff and no customer support

First , I tried to contact MSC customer support prior to the cruise. Two emails and two phone call back requests and NO response! Ship was beautiful but food was mediocre at best. Staff was sad looking, not friendly ...
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Sail Date April 2019


Mindylepooh avatar

Mindylepooh

1 Review Written

3 Helpful Votes

A total disappointment!

My husband and I sailed on the MSC Seaview cruise in the Western Mediterranean from April 17 to 24, 2019. We have enjoyed dozens of cruises around the world on other cruise lines. This was our first time with MSC ...
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Sail Date April 2019


Soreen avatar

Soreen

1 Review Written

6 Helpful Votes

Don't book this ship very poor

The food was poor, even in the restaurant. We decided to go to the sushi restaurant which was also v. poor. The chicken from the noodle soup was dry and resembled the grilled chicken served as an alternative in ...
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Sail Date April 2019


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