This was our first cruise and we wanted to get an overview of cruising at a reasonable cost. We were looking for a cruise out of Venice to visit the Greek Islands.
We absolutely loved the cruise we found the ship to be really well organised and embarkation and debarkation were smooth and quick. I cannot understand the negative reviews that I have read on this web site, it is an international ...
Average at best, terrible disembarkation and embarkation processes. Front desk and customer services dont care and on ship and off have done nothing to address my concerns. Cannot gte anyone in customer services to even respond now. Have your money, see you later. Ship is clearly old, cramped cabins, shower horrendous. Entertainment and waiter staff only good thing. Told me had to adhere to smart ...
We felt there was a lot of waiting in lines. But the guests were very rude, arrogant & pushy. And people invade your space. Waiting for a shuttle bus, for approx 200 people and only one arrived a fight broke out.
There needs to be more organisation. There is hardly any waiting staff around the pool & go to the bar you would die of thirst waiting to be served.
The ship is clean, but in parts ...
First impression on entering the ship and speaking to customer service we didn't think we would enjoy, as we had booked a drink package and disappointingly they had no southern comfort. This is our 8th cruise and first ship not to supply this. That being said if customer service would have apologised and at least tried to find an alternative we would have been a tad happier. Customer service ...
I have chosen the cruise by mistake. If you are interested in the short Mediterranean cruise from Venice select the Norwegian. MSC cruise was very badly scheduled - we had almost no time in Myconas, few hours in Santorini and a lot of time in the least interesting place, Ancona. The service was really bad, I had to ask for several simple thinks, like the safe repair, for days. All simple snacks ...
The worst service we have ever received on more than 50 holidays. Bad food, bad service with no eye contact or a care for the customer and you pay for everything - literally nothing is added for the enjoyment of the customer. We were an inconvenience to the staff. The waiters could not be bothered to offer a service. We queued for half an hour- glad we didn’t get the drinks package-we would still ...
This is our 10 th cruise and first MSC we chose because of Split, Santorini and Venice and pricing. we had low expectations based on online reviews and we were impressed so much we will take another MSC in Carrebian in Decemeber 2019. Francisco, the restaurant Manager, Herman Fernandis, the Chef and all Waiters in restaurant provided excellent service to our group of 20. Chef cooked a special ...
It was on our bucket list to go on a cruise. Having chosen the MSC line and wanting to go on a cruise to include the Greek islands MSC seemed a good choice however from admission in them sun at 13.30 in Venice being treated as sheep at the dock was a bad start. No greeting by happy staff. A muddle through check in and on to a shabby ship. Very run down. During our cruise every time we docked and ...
Picked this cruise from Bari as we wanted to come back to Bari and spend time in the Puglia area..
Cruise was great although more time could have been spent in ports .
Restaurant waiters and service was great and food too.
Our housekeeper Mundir was very helpful and always there if Needed. Room was always cleaned to perfection.
Entertainment staff were the best I have come across on ...
Me and my friends decided to take a Mediterranean cruise, we’ve taken a few Caribbean’s ones, and this cruise was terrible only good thing was the itinerary. I was in a different room and right when I walked in it smelled like fumes, went to my friends room. The floor was filthy, so we went straight to guest services, they did not care at all, throughout the duration we complained multiple times ...